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Alaska Airlines

1.0
79 complaints

Address

P.O. Box 68900, Seattle, WA, 98168

Alaska Airlines faces significant customer service issues, primarily centered on staff rudeness and unhelpful attitudes from flight attendants and gate agents. Operational problems including frequent delays, cancellations, and baggage mishandling compound customer frustration. Many complaints involve inflexible policies, lack of adequate compensation, and poor communication during disruptions.

Common Issues

40% (25)
rudehorribleunprofessional
25% (16)
delayedcancelledmissed connection
20% (13)
luggagebaggagedamaged
15% (9)
refundvouchercancel

Complaints

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Kathleen Van Deusen

Nov 13, 2015
0

My flight from Boston to Portland, Oregon on August 13 was most uncomfortable. I had a first class seat by the window, and had to crawl over the person sitting next to me to get out to the isle. Felt like I was pinned, as the seats in front of me were reclined, and the new console between passengers was protruding out leaving approximately a 7 inch space left to climb out to isle.

Seriously, I have second thoughts to book another first class and will consider coach on the isle. It should be a bit more comfortable. I am a 5 foot petite person.

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Madison French

Oct 30, 2015
0

Hello, On September 1st we booked a one way flight for my husband to fly from Fairbanks AK to Dayton Oh. He was deployed and received notice from his sergeant that they would allow him to take leave time to come home for the birth of our child.

I came to our hometown in Ohio in case my husband would be absent during the birth to be around family to help me out. My husband notified his sergeant that he would have to travel to Ohio for the birth of our son.

The sergeant agreed still for my husband to come to Ohio for the birth but that the army was unable to fly him from their deployment location to Ohio, he would have to be flown from the deployment location back to base in Alaska and then at our expense purchase a plane ticket from Fairbanks to Ohio.

We decided it was worth every penny to…

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Bruce Amerian

Oct 26, 2015
0

Our surfboards did not arrive when we landed in Loreto on October 18 2015, we did not have our boards for three days. Alaska Airlines gave us false pretests that are luggage was on the plane not telling us before we took off only finding out when we landed in Loreto.

To put it nicely are trip was a complete disaster! When you go on a surf trip you want your own boards, my son was very excited about trip and your Alaska Airlines, after we talk to people from your company we will let you know what we want from a terrible vacation.

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Mark Becker

Oct 10, 2015
0

After going through security at PDX I was told I needed to check my bag. Once I got to my destination LAS , while unpacking I found that my bag had been gone through and my portable phone charger and back up battery pack was missing.

I had just purchased that for my trip. My trip was for a trade show and I needed it to be able to keep my phone charged while there. I'm really disappointed that it was taken. I would like Alaska Airlines to replace it.

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Pamela Carter

Oct 2, 2015
0

I travel on September 30, 2015 on the 6:05 pm flight from, Anchorage, Alaska to Fairbanks, Alaska when the ticket agent printed out my ticket I left to the boarding area realizing that I left my phone on the counter. There was only myself and the person that took me to the airport and the ticket agent.

However once I realized that I left the phone on the counter I immediately went back to the counter missing my flight not only was my phone gone but the ticket agent was also gone. I had another ticket agent to call the phone right away it went to voicemail.

I saddens me that she would put her job in jeopardy but Alaska airlines hired a thief. I am asking for an investigation on this matter. I would appreciate it.

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Judith Mcisaac

Sep 24, 2015
0

My sister and I returned home yesterday from Reno Nevada. I went to the kiosk to print the boarding passes and a nice lady at the counter said I will help you. She printed our passes and said hey both of you have TSA. She said no shoes off and no liquids out of the bags and no going through the scan that you have to put your arms above your head. We said great. When we got to security Pre-TSA was closed, so we had to go through the general line. The guy that checked our ID told us to still not take off our shoes and not to take the liquids out.

We put our stuff on the scanning belt thing and tried to walk through, a lady yelled at us and said "NO" you need to go here and stand on the feet and put your arms up. I told her we were told we did not need to do that because we were pre-check.…

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Lee

Mar 24, 2015
0

I needed to use Alaska Airlines to get home on emergency because I had 24 hours to say goodbye to my dying father. I took the red eye. Due to the extreme amount of stress I was under I was feeling very nauseous as I got on the plane. Upon asking for a vomit bag in case I got too sick on the flight a stewardess came over, grabbed me by the arm, and tried to throw me off the plane as it was boarding. I had clearly explained that my stomach was upset because my dad was dying and I was having severe cramps--- thus I was very distressed and worried. not to mention I typically get nauseous during take off.

She then brought 2 airline officers who told me I was required to leave the plane. They forced me to explain in a very loud voice in front of all the passengers that I was on my period and my…

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Anonymous

Feb 26, 2015
0

Alaska Airlines, one of the best airlines I have come across. They have given me one of the best deals for the holiday trip I have taken to Disneyland along with my kids and wife. They just loved the overall experience starting from flight journey to the destination.

Seats were comfortable, crew were friendly, food and entertainment were taken care of. The plane was neat and clean and this is what one expects while travelling. I have opted for the Mileage plan that Alaska has to offer as I keep travelling and would definitely Alaska Airlines in future.

I would rate Alaska a 5 star and recommend this to anyone who want good deals on travelling and would not compromise on quality.

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