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Aldi

1.0
355 complaints

Address

1200 N Kirk Rd , Batavia, IL

Customer complaints reveal widespread issues with rude and unprofessional cashier behavior, particularly staff throwing groceries and displaying poor attitudes. Significant concerns also exist around product quality (rotten produce, defective items), delivery service failures through Instacart, chronic understaffing at checkout leading to long lines, and persistent out-of-stock inventory problems.

Common Issues

38% (88)
rudecashierattitude
22% (51)
rottenpoor qualityspoiled
16% (37)
never received orderInstacartdelivery driver
14% (32)
long linesone cashierunderstaffed
10% (23)
out of stockempty shelvesdiscontinued items

Complaints

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Lejoi Antoinette Montgomery

Feb 10, 2023
0

Poor customer service, rude and vulgar language. The store of concern is the Aldi in Prince George's County at the corner of Regency Parkway and Marlborough Pike. In addition, the produce section has really declined as well as many other products.

This store serves Prince George's County, and Washington DC residents. We were extremely excited to see Aldi come to our area and would appreciate having these issues addressed.

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Steven D Bernstein I bought

Feb 10, 2023
0

I bought half and half at the Aldi store on Fayette in Baltimore City and it smelled bad when I got home and so I took it back and they replaced it with another one and while I was there I opened up two of them that smelled bad so I switched to low-fat half and half I opened it up and the smell was not as bad so

I took it home but I got sick and when I took it back to the store I didn't have a receipt and they told me there was nothing they could do about it and I informed them that I'm not making this up that they better check their half and half because I know it was the half and half that got me sick

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John C Ibisch

Feb 9, 2023
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I shop at Aldi's, 12120 W Burleigh St, Wauwatosa, WI 53222 at ;east three days a week. I approached the entry at 7:52 pm this evening, January 8, 2023, with another customer, a lady. As we crossed from the parking area to the entry one of the two workers in the produce area, stopped, and went to the sliding door.

She proceeded to lock both doors as we got closer and closer. " I put the best construction on the situation and assumed she did not see us. I rapped on the door. It was not yet 7:55 and we each wanted to grab just one thing.

Both workers heard me knocking, appeared to exchange comments and ignored us. The other customer turned and left. Several other customers were in the store. Thee were six cars in the lot. " The bigger worker observed me moving to the exit door, stopped her…

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Bl

Feb 5, 2023
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Aldi employee in Belvidere illinois. Refuse to take me at the check out. but he took other people behind me. While he laughed at me. but believe me I would nock his teth out if I confront him but I remain calm.

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Lori Kleinosky

Jan 30, 2023
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My Niece and I were at the Fremont Ohio ALDIs and I have to say that one of the ladies that work there couldn’t have bee ruder. An elderly lady asked her if the lane she was at was open and she mumbled something and neither one of us understood what she said so I asked very nicely if she was open and

she so very hateful and rudely said does it look like this lane is open, do you see a sign that says she is open, I so I told her if she would speak where people can understand what she is saying She wouldn’t have to be asked twice. I also told her she didn’t have to be so nasty about it either.

She told me I can go to another register and gave me a dirty look. There were two people at this point at the register and then she took someone else at her register. The First Lady that asked her…

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Rosie

Jan 29, 2023
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Store #65 in Ft Lauderdale on E Commercial Blvd. why is it that you are always rushed when checking out? You definitely do Not feel welcomed at this store! ” “Insert your card” God Forbid you are a split second too long they repeat themselves.

This one cashier at this location is rude! She tells me do not take anything out of my hands. Then when it comes time to give me my change she wants me to take it out of her hands. I told her no need to be rude.

She rudely says too bad I’m doing my job. Is this the way to talk to customers? I’ve gone to ALDIs for years overseas prior to ALDIs being in the states never do you experience this rudeness and definitely unwelcomed!

Aldis is not the only store here in Ft Lauderdale I rather pay a few dollars more and be treated with respect. I spoke to 2…

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chris fones

Jan 28, 2023
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Been buying Aldi sugar free Dominion mints for over three years & they like all things have gone up 25% but now TRADE DISCRIPTION ACT COMES TO LIGHT!!!! (LIE) SAME TIN SIZE (YES SAME QUANTITY SAME WEIGHT BUT!!!!! 20 PENCE MORE!!!

SO MANY LIES AMONG YOUR LOYAL SHOPPERS!!! YES IF YOU WANY PROOF WE HAVE KEPT OLD TINS & YOUR FRAUDULENT NEW TIN WITH THE FAULTY STATEMENT!!!

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Josephine Dujmovic

Jan 25, 2023
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I have been a customer for 20 years and never experienced that which I experienced tonight!!!! There were 12people in my line, I was the fifth. The girl checking out a lady was supposed to be timely. It looked like she didn’t know how to answer a customers question, I am DISABLED with my back and in severe pain waiting in line. She was waiting for her to search her purse for money to pay. Obviously this woman was wacky in the first place and should have been treated on the side so as not to interrupt service to others.

The company policy is to quickly serve customers, and they are also timed. Am I correct? This customer fumbled in her purse claiming she couldn’t find her money. Then the girl called the manager to help. This went on over5 minutes. I was hanging on to my cart as much as I…

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Mary

Jan 23, 2023
0

I think that’s absurd unless your policy change or the attitude of their manager change you just lost measure a customer and I sure other services feel the same great prices is not everything how the customers are treated is more important then anything thank you have a good day

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Jonathan Rivera

Jan 23, 2023
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My visit to Aldi on Diversey is always great I’m just having a hard time with the cashier (Irma) she seems upset every time I visit. Her attitude is caring on and spreading to her performance as a cashier. In order to maintain a good work environment she must be retrained to leave any baggage at home and not carry it to the work place.

She is very rude and disrespectful most definitely needs a touch up in kindness

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Brandi Rounsville

Jan 16, 2023
0

There were only two of us being interviewed that day, mine was at 12:00 and the younger lad was at 12:15, me being female @ 48 and one male at ruffly age of 35. I feel I was discriminated against the hiring manager was late getting there to the interview @ 12:07 had me come in, asked same round of questions he did in the first interview then

he asked if I had any questions and I had many questions, so as I started asking a few things he was looking out the window over my shoulder moving his head around like he wasn't paying attention, then my second question he could not answer because he wasn't listening to me, so his answer was to stand up and say we will let you know, pushed me back out the door…

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Donna Ward

Jan 16, 2023
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I brought a deco paint sprayer from you not to long ago and it's faulty what a load of rubbish also 100 pound is alot to lose on something so bad

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Grace Barit

Jan 15, 2023
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Very rude and unprofessional cashier encounter today at ALDIs located at 2813 East 3rd Street, Bloomington, Indiana with the rudest cashier this morning. I’m still sitting in my car and can’t believe how rude the cashier with long pink hair with bangs treated me.

She seemed friendlier with the male customers however. I shop at this location all the time and this is the first time I’ve seen this person. She shouldn’t be working with customers or be at the front of the store to deal with people.

If she hates her job, she shouldn’t be there and ALDIs should not hire rude, unprofessional, bad attitude workers.

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Mary Blevins

Jan 9, 2023
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Shopping at Aldi Bristol Virginia on Cabela drive...tried to call but just get answer machine...I purchased bag of maple sausage and bag of honey chicken tenders...was not put in my buggy...date today Jan 9 2023...must of been left on check out?

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Timmy wilson

Jan 9, 2023
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I purchased some coconut whipped cream. The can quit working about 1/4 of the way, leaving 3/4 of a can that could not be used. So I returned the can to the Vienna wv store. The mgr on duty ( Chris ) exchanged the can for a new can.

But refused the twice as nice guarante. Said that only applies to the quality of the product in the can , it doesn’t cover the can being defective. s. I drove over ten miles each way to return this , I drive a car that uses premium gas so I am already out more than your refund.

So to be denied and having to argue about it in front of customers was humiliating. I asked for his supervisor phone number and was told he was from a different store so he didn’t have it. I spend a lot of money in your store.

It would be a shame for us to not engage in business, but…

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Christie Torres

Jan 5, 2023
0

I just threw away about $30 worth of vegetables that I just purchased at Aldi's every bag I open it's freezer burned the brussel sprouts freezer burned the mixed veggies freezer burned the broccoli freezer burn the only thing that wasn't freezer burned was the corn. I tried to find the packaging plant to let them know that their stuff smells bad almost like a chemical but I don't know who to contact

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Mark

Jan 4, 2023
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I’ve been eating unsalted almonds from aldis for some time now. Of all the brands I’ve tried, yours was the best tasting. Last week I went into the Collinsville, Il. Store and bought just one bag because I noticed the color of the bag and name was different. Wow, they almost tasted stale and are horrible. The expiration date is fine. Like other people I know that shop at aldis, it never fails, you either quit carrying something or change the brand to a less tasty product. This brand was called Southern Grove in a green bag vs a blue bag. Sorry was bothering you.

Mark

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Olivia E. Brooks

Dec 24, 2022
0

I tried 3 times to order food online. The order would not go thorough. This is Dec 24th, I was trying to buy groceries for a Christmas dinner, Very disappointed with Aldi and its online service.

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richard baron

Dec 18, 2022
0

What is wrong with aldi!!!! SELF CHECK OUT. What do we do when we need help or a full cart. Stop being so cheap!!! You are going to lose 1000s of customers Stop just to save a few cents putting people out of work.

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Mary Ann Russell

Dec 15, 2022
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Dec 13 & 14,2022, I was at two different locations but experience the same problems such as men tryn to scam my card. I put it away and used cash. It's frightening when they come to stand on top of you with 1 bag of lettuce and pulling out their phones hurrying to get to the app.

Can all Aldi have a red line behind you that should not be crossed because they are watching what you pay with and it's invading our personal space...PLEASE UNDERSTAND PEOPLE SHOULDN’T BE FRIGHTEN TO TAKE CARE OF THEIR AFFAIRS WITHOUT THEM STANDING UPON A PERSON AND REFUSE TO RESPECT OUR SPACE....PLEASE DO SOMETHING ITS BECOMING A LAWLESS NATION.

PLEASE ADDRESS THE FOOTAGE WE NEED TO HANDLE OUR BUSINESS....PLEASE TODAY 2 MEN WERE TOGETHER WITHOUT CARTS AND ONE STOOD BEHIND ME WATCHING ME DO MY TRANSACTION TO MY…

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Judith A Peterson

Dec 8, 2022
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Ordered Groceries from Onalaska Wisconsin $145.48 My Shopper was Taylor H. I text with her several times Then I received a message she delivered my Groceries at 8.08.pm NO SHE DID NOT I received NOTHING

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Steve shaft

Dec 5, 2022
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I just wasted 45 minutes of my life trying to check out at Aldi with a gift card which I’m going to return to the person who gave it to me and I’m never going to shop at Aldi again. I just wasted 45 minutes of my life trying to check out at Aldie with a gift card which I’m going to return to the person who gave it to me and

I’m never going to shop at Aldi again when I was told that the automatic checkouts wouldn’t work with a gift card after I had bagged up all of my purchase and was waiting then for someone to come up I’ll check her came up and said you’ll have to wait for a manager.

Someone will be with you shortly and when that person showed up, she told me the gift card wouldn’t work in that line and that I had to wait in line at the next line so I was lied to and made to wait for 20…

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Timothea Lowry

Dec 5, 2022
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I made an attempt today to order groceries online and pick them up from the North Anderson rd store in Rock Hill, SC 29730. m. My pickup was scheduled for 6-7 pm. I received an email at 4:06 that said that items should be picked up by 7 pm.

The next notification came at 4:55 pm that said sorry for the inconvenience but your Aldi order is running late because no shopper is currently available. We will update you soon as your order is ready. 5:48 new notification came in to advise that Aldi associate had started shopping.

, so i hit the instant message button and asked for an update. 7:13 pm I received a text that said the phone messed up . 7:14 Pick up Now. I got there at 7:33 and clicked that i was at the store.

I received a message that says We're sorry No one is available to bring…

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Tina M Cunningham

Dec 3, 2022
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I had a interview at the Union NJ store I have 40 years of retail I was not picked and the interview I was in and out ..I knew then I was not going to be picked ..That’s not good that was Thursday the December 1,2022 and sent me a email today December 3 ,2022 that interview was so predictable…Do better management…I will never apply again act Aldi …This my second time and I wasn’t picked to move further..

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Nickole

Nov 30, 2022
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Aldi truck driver cut off my car and almost hit me in Krome highway, FL. Then didn't let me enter from the merge lane even though I was already in front of it. Gotta have better training or standards for them.

Truck's tag is AD-86533, the tag is from North Carolina. This happened November 30th, 2022, at around 4:20 pm.

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Ray

Nov 22, 2022
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I love Aldi products and prices but at the city of Portage Wisconsin store they have the meanest, poorest customer service person I have ever met. I followed her to ask about a product and she walked into an area besides de milk fridge.

" I got hey get out of there you cant be in here. I told her it was no sign stating I couldnt go in. and she said that she doesn't need to do that and very rude ask me if I do that at Walmart.

I recall going to Costco and they have a similar area where people can go in to get products. so it was very rude of her to treat me that way. She was on the floor, not a cashier. she was the one that was supposed to be helping customers.

I dont know if Aldi takes these complants seriously. they shouldn't have these mean people on customer service.

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Tom

Nov 19, 2022
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Aldi - 2600 N Clybourn Ave, Chicago, IL 60614 THIS PLACE NEEDS TO BE INVESTIGATED AND SHUT DOWN. SO MANY PEOPLE ARE OUT OF THEIR JOBS YET HERE YOU HAVE THESE UNEDUCATED AND UNTRAINED EVIL PEOPLE PROVOKING AND HARASSING ALDI SHOPPERS. I used to shop at this Aldi for many years - in Germany when I was a kid and in US but today, Nov. 19th. 2023 was my last time.

- 1; of all this place repeatedly is understaffed, low or simply missing vital supplies and what is in stock very often rotten, spoiled, bad... there is always only 1 check out line open with people simply wasting time waiting to pay and get out. - 2; Why are Aldi employees unpacking goods when people are trying to shop - there is plenty of time to unpack and sort goods before 9 am!!! - On Nov. 19th. I was denied basic service and…

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John ballard

Nov 19, 2022
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Everytime I use your shop doesn't matter how busy it is there is never more than 1 till open. Please stop thinking about profit and employ some more staff. Customers will desert you in droves if this keeps up

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Teresa Hawkins

Nov 18, 2022
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In doing my shopping today I found out I was only allowed 3 lbs of butter. I really feel that it should go by how much you spend not just a flat amount. I spent a little over 260.00.

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Rafat

Nov 7, 2022
0

Monday November the 7th 2022 ,I visited Aldi in Rooigeemlaan 2d ,9000,Gent ,Belgium. I needed higien products,while choosing them,I noticed that some of them are open or broken,so I choosed another bottles,even though,they broke also in the bag and dirt the food that I choosed also,I discovered that when I arrived to pay,it was a mess, the woman who works at the cashier started to get angry,I tried to help to clean a bit but

then it's not my fault if their products are broken or open, she started to talk about me and complain to other costomers while I'm standing on the other cashier,and then looking at me and laughing so I started to ask her what's her problem,and we had a discussion about what happened ,I told her that it is not my problem,your products are damaged and

they are in the…

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Alberto Saorin

Nov 7, 2022
0

The manager mr.Ralpj as a very poor and bad attitude, never smile, never says hello and he's very rude i bring a lots of people to Aldi in Ottawa Illinois, I'm a chef and I do cooking classes so i bring people to Aldi to shop.

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John Mack

Nov 7, 2022
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Absolutely disgusted with one of Aldi cardonalds employees who goes by the name Robert. I caught a dispute he was having with a pensioner about change and couldn't help noticing and hearing his aggressive tone, sorry but shouting at an elderly customer telling him to go and chase himself and advising he goes and "plays with the busses is not on". My advice is that you send him on some course on how to deal with customers in the future.

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Ruth

Nov 5, 2022
0

Aldi's #84 Chelsea St & she was extremely rude to me. Slammed groceries into cart & smashed boxes of muffin. Debit card didn't register correctly & she told me I didn't have any money on card. She yelled at another cashier to hurry up.

I feel I am due an apology from Aldi's & cashier Chelsea 407 468 8231. Ruth Frank

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Alberto Saorin

Nov 1, 2022
0

Hello,good evening, I been a very loyal customer at Aldi in Ottawa’s Illinois the people working there they are very nice an kind besides the manager I believe is name is Ralph, this gentleman is the most unpleasant person I ever met in my life, never one smile or an Hello, this is the first time I make such a complaint,this gentleman is very deterrent to the business I hope you can make it to change,thank you for your attention kindly Alberto Saorin 1409 La Salle st. Ottawa il 61350 tel 815 252-7045

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Briana

Oct 24, 2022
0

We had the rudest cashier. Usually everyone is so pleasant and helpful. I thought it was just me but the people behind me made a comment about how rude she was

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Joseph Pistone

Oct 18, 2022
0

Y. Store is severely understaffed and under stocked despite your million dollar renovation that happened over a year ago, where I literally noticed no change in the store and you were closed for two months, I would love to know what you did.

You have six registers, only one open every time I go there. There is a major problem with that store. They run out of product all the time, produce is terrible

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craig neppel

Oct 18, 2022
0

writing about the complaint I filed on 10/13/22 referencing$4.29 for missing Greek yogurt bars.Total bill was $111.77 ; * 2866 440/074/008/804 10/13/22 10:11AM. I tried calling again this morning but was told by a recording that customer service busy, & long waiting time. Still waiting to hear from you!

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Cathy Owens

Oct 17, 2022
0

Fairfield OH location. On 10/17/22 around 5:40pm the male cashier (strawberry blonde hair with facial hair) was the Rudest cashier ever. He actually screamed at me for having my debit card in the machine too long and the noise bothered him.

He was argumentative about a sale price and finally said he didn’t care. He never said hello or thank you. I shop at this location at least 2 times a week and did not appreciate how I was treated today.

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Yainet Oliva

Oct 14, 2022
0

Exactly the store located at 16500 sw 88th st Miami FL 33196 has the worst manager in the world the rudest and most despotic man you can meet does not know how to treat the costumers of the store even the employees did not want to give me his name for fear of him . I was a faithful consumer of Aldi until today when I had the misfortune to find a man disrespectful and with a woman I'm sure he wouldn't have behaved with a man as she did with me.

It's a shame that this company employs people like that.

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Ann Pace

Oct 12, 2022
0

Aldis ownets your food is old and made me sick. Stop selling old food. You owners should be ashaned of yourselves of malking people sick.

Disgusting,

Ann M. PACE

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Aba Martinez

Oct 1, 2022
0

today do my groseries at 1739 west cemak at the time of paying I felt discriminated, so I put my things to pay, the cashier told me she was closed, then I move to another cashier but when I moved, she attend to another two custumers . I am mexican the anothers was white.

Unfortunately I couldn't see her name from the cashier but she is the only one with red hair. I always buy there, everyone is very friendly, but todas it wasn't my day.

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Dr Rocko

Sep 21, 2022
0

Check out lady in isle two was just about as rude as a human can be. I was in shopping around 12:15 pm. September 21st 2022, this is the closest grocery store to my house, and would very much not like to have to interact with this human again.

She was bossy and shouting orders, made everyone in line feel uncomfortable and unwanted.

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Liz

Sep 19, 2022
0

Bought a package of watermelon today my granddaughter was eating it and we found a screw in the watermelon going to contact Aldi tomorrow to see what they are going to do. Luckily we seen it before she took a bite it could of ended very badly for my granddaughter if swollen I am very upset won’t shop there ever again first and the last time for me

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Paula

Sep 13, 2022
0

Cashier was outright flirting with my companion and had a attitude. I have been going to Baden PA Aldis for quite some time now never encountered this. Was Monday Sept 12 2022.

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Ruth Elisabeth Blackson

Sep 10, 2022
0

We when shoppers in adi Failsworth Manchester this afternoon and my partner was wrongly accused off stealing a bottel off alcohol he was confronted by two members off the shop and they lied that they saw on cctv that he put this in his pocket in front off all the customers, this was sooo bad when they find out that this was on the till they apologised but

the harm was already done, members off the public got involved and we where asked to leave the shop. How bad is that I want to report this because I feel that he was racist because we are black.

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diane

Sep 8, 2022
0

While shopping in an aisle at Aldis an employee pulled a loaded hand truck into my husbands foot. they said"i told you to watch out but you didn't move", they continued to say it was my husband's fault and refused to say A- they were sorry, B- they made a mistake.

C- they would be more careful in the future. or D-ask if my husbands foot was okay. i went up front for a manager + they turned out to be the manager. IS THERE a training procedure on how to SAFELY pull a hand truck around a corner into an aisle ??

or how to be accountable for ones own actions and apologize to them. please train better. this could have been an injury lawsuit. J.

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Joyce Grant

Sep 8, 2022
0

I went to the Aldi store in Bolingbrook, IL on 9-8-22, I needed to make a tax exempt purchase. I was informed that I wouldn’t be allowed because my organization was not on the list. I’ve been coming to this location for years and I always presented my exemption.

I was informed that the policy had changed. This should have been communicated to customers in some form, not when they get to the register to check out. This is poor customer service and I am not pleased at all.

Then I was told it would take about a month. My husband told me that he submitted our exemption over a month ago. So our organization should be on the list.

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Jozette M Jackson

Sep 6, 2022
0

I purchase my half and half creamer from here and every damn time I open one the tab breaks off in my hand. I end up getting a knife to cut the little circle out just to get it opened up.

Who wants to deal with that early in the morning while your trying to drink your coffee before work. Somehow you need to come up with a better way to open these damn things.

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Nate allen

Sep 5, 2022
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Asked one of the employees for help they got a attitude and started talking crazy.

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Laura Kellermann

Aug 29, 2022
0

I bought a box of mini muffins blueberry. Two of the four bags only had one muffin in each bag. there are supposed to be four in each. that is close to half a box short. didn't think it would happen a second time...

like to get a voucher for a new box laura kellermann

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