Flew in November my daughter didn’t have to pay for her little suitcase, this time we flew I was charged $50 for something we have carried on every time we have flown. I will never fly through Allegiant again. The worker was rude and so was customer service after I was in hold for 1 hour and 40 minutes
Well, I didn't fly with them. Had to cancel our flight because the travel advisory issued with COVID-19. On March 13th, tried to call them at their toll free # to advise we had to cancel and to ask for a credit voucher in return.
Tried for about 8 hours and the line was always busy. I then decided to send an email thru the link on their website. I received an auto-reply that someone would contact me. Two weeks later, still nothing. On March 29th, I sent another e-mail, still no reply.
The last two days I spent 4 hours trying to get thru on the phone with them. This time, I got thru but was continuously on hold. Instead of their recording telling us how long the wait would be, I kept listening to all the repeated advertising they have.
I understand they are busy with the current…
I have tried to contact Allegiant Air for two weeks to cancel flights and a rental car. When I go to the “manage my flight” section on their website, and click on the change flight or cancel flight option, I receive a box saying I must call a phone number.
When I call the phone number it only rings busy. It is unbelievable to me that this airline refuses to allow customers to contact them during the coronavirus outbreak to resolve flight issues. I am almost 60 years old and now am faced with having to drive to the airport during a pandemic lock down to try to find someone to handle this issue.
To anyone thinking about using this airline in the future please reconsider.
My husband and I booked a flight from Columbus, Ohio (Rickenbacker Airport) to Punta Gorda, Florida for February 7, 2020. That morning we had ice and snow accumulation which made for slow traffic. Yes, we should have left for the airport sooner.
We arrived at the airport at 9:00 am for a 9:43 flight. The lines were long so I went to the Allegiant desk right away and told the woman working that we were on the 9:43 flight and would not make it through the line.
Note, we purchased priority tickets. I was told we had to wait in line like everyone else. We waited in line and when we reached the ticket counter we were told (by the same individual) that they were no longer checking in passengers for this flight.
My husband was very angry and asked her what we were suppose to do now. She said…
On Oct 14, 2019 my husband and I booked a flight to Redington Beach, FL from Memphis, TN. The flight was originally scheduled to depart at 2:08 pm. Then it got moved to 3:30. Time passed and the flight was moved to 9pm which we actually didn't leave Memphis til after 10pm.
This caused a lot of issues for us as it relates to arriving for our rental car and paying for one night at the hotel which we didn't arrive until almost 2:00 am Oct 15, 2019. We missed our rental car reservation so we had to catch a uber to another rental car facility.
This was not a great way to start our vacation.
I chatted with a on line rep but I was somehow logged out.
That transcript #[#527722]
We have yet to receive a email or anything as to being inconvenienced. We have not flew with your company since…
Flight 2213 Conf #: 9FWRRM was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving.
Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night.
However, if they weren’t able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a…
Returned from Cincinati on 11/15/2019 flight1385. I payed for extra leg room. Flight was overbooked. Multiple people was assigned my same seat. Was seated in the last row of the plane between two toddlers. I would like to be reimbursed for my seat. Thank You. Mallie Critser
I Edward L Rorabaugh am very disturbed and mad at ALLEGIANT airline for the screw up their agent YOLANDA at customer service did to not only me but to my 6 & 10 year old great grand kids and Allegiant airline should be ashamed for what they did. Refund of the flight fare won't even start to make up for they trauma to my great grand kids and to myself How ALLEGIANT could do this to us is unforgivable .
When I made the reservation with priority boarding 99QGP4 for 08/08/2019 I reserved an Alamo car at the same time to pick up at the airport in PIE on 08/08/2019 and apparently the drop off date was entered wrong . I got our printed boarding passes 24 hours before the flight at CID and when we got to the gate we were told that our tickets were canceled and ALLEGIANT agent Malcom got us on the…
Lee Bell AND Trudith Bell FLIGHT 2175 WEDNESDAY JULY 24, 2019 CONCORD NC TO NEW ORLEANS La. I am so up-set because you cheated me on the rental car. 00 BUT DID NOT ADVISE ABOUT THE FEES UNTIL I HAD ALREADY COMMITED TO RENT THROUGH YOU ALL.
I TRIED TO CANSEL THE RENTAL IMEDITALY BUT WAS BLOCKED. Then you cheated me when I got my confirmation number and then by advising me that some fee will apply at check-in. 00 in fees. 00 for a car. THIS IS OUTRAGOUS.
00 that I had to pay. This was a very dishonest process to get me to rent a car by advertising you had the best price. The agent at Alamo said that was the highest rate he had seen for any comparable car rental.
VERY DISAPPOINTED LEE AND TRUDITH BELL
Tanya at gate 3. July 19, 2019. Punta Gorda to Columbus . #1676 She asked for previous military. She told me I was zone 3 so to wait. I said I’m previous military and she said wait!!! I’m 53 years old and she is the FIRST To ever do that. EMBARRASSING and HUMILIATING. never Allegiant again! Lawrence carlson. 740-244-3404
The pass times I have flown out of St. Pete/Clearwater airport I have always been harassed by the TSA staff. They profile me and pull me behind their curtain everytime I fly out of this airport. The last time was on July 2nd, 2019 and I was "Sexually Assaulted" by a TSA employee.
I was in my boxers and t-shirt because I wanted to make sure there was no earthly reason to "frisk" me. An again I was "profiled" but this time when she went to frisk me she punctured my virgina. My imemediate reaction was to push the TSA employee off.
That was the last straw, I actionally felt her pointer finger enter the lips of my virgina to the point I felt assaulted. It was disturbing and humiliating. This must stop! I have been flying with Allegiant for many years and everytime is harrassement.
Now, I get…
My daughter, Tiffany Barkman and her family have flown Allegiant Airlines several times and loved their flights.
However, on the flight booked for 7/8/19, (confirmation # 94DDJX) they arrived at the airport in plenty of time, went through security and waited for their flight that never seemed to show up. When they inquired, they were told that the South Terminal was not in the same terminal the way they had always done it before.
They had to wait for a shuttle, ride all the way around on the highway to the new terminal and missed their flight. The two kids were coming to see cousins and celebrate their own two birthdays. They were crushed and cried all the way home.
We would find it very kind if they could get some compensation for this flight and then continue using Allegiant Air for…
Why is it that twice I have tried to book on line and neither time will it go through. The 1st time I called the customer service # and got a booking agency that charged me twice what I was going for on line.
Today I am trying to book a flight and filed out all info with credit card # and its not confirming my flight/ What are you putting these cheap flights on here and not letting me book them on line? My niece Teresa Ferguson is who I am booking a flight from clearwater florida to tri citys Bristol tn.
on the 5th of july.
Sitting here in the Cincinnati airport, it is 1:38pm, on May 22, 2019. Our Allegiant Flight #1607 was supposed to fly out to Punta Gorda at 10:23. We were told there was going to be a delay for approx. 4 to 5 hours.
I therefore booked a flight on Frontier. Twenty minutes later the customer service agent said that Allegiant had gotten another plane. My complaint is, we were told over the loud speaker that the plane needed a part that they were trying to find, they would have to install it, do paper work on it, if they couldn't find a part that they would borrow one from Delta, and
after I book another flight, they find another plane . Why make that ridiculous announcement in the first place. Never again fly Allegiant. They sell chances, not tickets for their flights.
At end of a great vacation, my fiancé and I were heading home flying out of Sanford/Orlando airport and we arrived plenty of time to make the flight to Dayton Ohio on May 12, 2019 however, waiting in the long line and finding out that I had to check my back at an IPAD station after standing in line for awhile was unacceptable.
When a worker told me this, I ended up going over to the IPAD and as I checked in, the message I received was that the gate was closed. When I had a worker come over and explain it to me, she immediately took me and my fiancé to the front of the line so that we could get on the flight.
The worker told me that I would be next however, the lady behind the counter kept pulling other in front of me, ignoring that I was there. at this point, I felt I was going to miss the…
This letter is to complain about service I received from Allegiant Air. A few years ago, I passed out on a flight from Fort Meyers to Pittsburgh. The crew did not know how to diagnose my problem and instructed me that they were landing the plane in Charleston, S.C. against my will. This mistake cost me $4,000 in medical bills for an ambulance to take me to the Hospital and receive water as treatment. I also had to rent a car for my wife and I to drive home from South Carolina. Please let me know if Allegiant will take any responsibility for the bills I incurred from their judgement.
Sincerely, Paul Fisher
Our flight out of Indianapolis was great... we experienced a wonderful flight.. with no snafu's.... when we were flying out of FLL we arrived 2 hrs prior to boarding... there was an extremely large line to check in baggage and no one moving...
for over an hour - we were told that the computers were down and we would just have to wait. Two of the women went through the line letting people know that they would not leave without us that the flight would be delayed.
Then we were held up at customs with people from our same flight with paperwork instead of passports ? They were held up and we were right behind them.... When we got to the gate there was no plane and we were told that that flight was closed.
The gentleman at the gate continued with his 3 page paperwork until he waited on us…
On April 3rd 2019 my computer lap top was removed from carry on luggage by security personal. As I was waiting on the other end to retrieve my luggage , no one from security informed me that my lap top had been removed.
I retrieved my luggage and continued to my gate to get ready to board my flight to go home. When I got home I found that my lap top was missing. I called Allegiant air lines and they informed me that they did indeed have my lap top.
18 from UPS to deliver the lap top. I am 87 years old and can't for the life of me figure why security would remove my lap top and not inform me. Allegiant airlines is the carrier I use twice yearly and have never experienced any other…
I received an email with specials on Allegiant Airlines on March 30, 2019. I tried several times on March 30, 2019 to book tickets to Bangor, ME for July 13-26, 2019 online and it was showing 5 seats left. Each time I tried the system would not complete the transaction, it would not go through, so I called and spoke to Sannis, ext 2041, he told me that I waited to long, that the seats were booked at that price, which would have been $627. So I had him book it for me 7Z97TH and the cost increased to $844.
Today I received another email from Allegiant Airlines. I proceeded to go in and check the dates & flight the same as above. The system showed 3 seats left. So I'm sure the 2 seats Sannis booked for me on March 30th reduced it to 3 seats left. Therefore, what he told me was a lie. I have…
This complaint is in regards to my and my sisters return trip from Punta Gorda, Fl. to Niagara Falls, NY on 3/26/19 Itinerary Numbers 7YNTMS and 7W6HCB: I sat in seat 25F and she sat in seat 26F. There were ants crawling all over us, on the back of my seat and on the walls and our person.
We did not have carry=ons so I know they didnt come from us. No one else seemed to have the same complaint. That said, I think some sort of refund should be had. I signed up for Allegiants credit card during this flight as I plan several trips to the aforementioned destination, however i am having second thoughts about future trips. com
I would rate Allegient a 0 or NO STARS due to the passed flight I took with them:
I would like to file a complaint and get some resolution to an issue I had yesterday flying out of FLL to SYR on Allegient. I had checked in the day before and had paid for 1 checked-in bag. When I approached the check in counter the day of departure, I took my bag to the counter and put the bag on the scale. The very rude agent told me that the bag was overweight which I had figured, so I was going to transfer some of my belongings to my other bag (which my brother had brought up to me). The agent wouldn't let me transfer any belongings to my other bag as she said it wasn't my bag and made my brother pay for a bag which wasn't his. I tried to explain but she wouldn't let me explain. So then she asked me to…
17 we were delayed an hour and thirty minutes due to no attendants. Such poor service we couldn't even find a representive to ask why we were being delayed. An hour late a representive told us the reasoning. Once boarded which took forever the flight attendants couldn't smile or speak.
This ruined our plans for that afternoon. which made our drive home terrible because we wNted to beat the storm. very disappointed. I sure hope to receive a response. Thanks The Haywood's
A total of 7:1/2 hours in 21/2 days would like to talk to someone and discuss a problem,please someone call me.989-400- 8552
why don"t you have a leave number, so that we can get called, instead of waiting 45 minutwes to a hour every time I call...This is bad service...thank you Kenny wright
Been standing at ticket line for half hour No personnel around and was told they would be back in 30 minutes it’s now been 45. Minutes serious lack concern of our time and customer service
I booked a rountrip flight with a representative over the phone as I couldn't get through on your website. I explained to your lovely reprentative that me and my husband were handicapped 76 and 78 years of age. We had two small overhead bags and unaware of your proceeder she advised me to check our bags to make it easier for us and we would be helped by the airlines with a wheelchair to help us with luggage.
On our flight from Orlando to chattanoga the airport was a zoo and no one around to help us with wheelchairs or anything else which made checking bags worse going and coming. As a matter of fact picking up luggage with no help at baggage claim someone walked off with our luggage.
Standing in amazement no one was there to help. We proceeding to the exit exhausted from our experience…
Dear Ladies and Gentlemen,
I have booked a flight with your airline with booking Nr. 7H6MBF (Herbert Schwaegerl, BOD 08-02-69) from Memphis to Las Vegas on the 06-15-18 and back from Las Vegas to Memphis on the 07-01-18 at 07:35 am. The flight back to Memphis was canceled. I was not informed about this before and got first information about the cancelation in the morning of the 07-01. I checked all my emails but I got nothing. The proposal at the check-in was to fly on the next Thursday!! back to Memphis. 4 days later! That was of course not working as I have a job I needed to go back to office on Monday and the more worse situation is that my family (my wife and two kids) had a connections flight to Germany on last Wednesday. They needed to get this. (We are Germans and I am working in…
I sent my children and niece to Florida on Vacation with their grandmother this past Saturday July the 15-16 flight 1607 was delayed twice originally set to leave at 8pm moved to 10:10 then delayed a little while longer while there at the airport. Check in was Horrible as I paid for carry on baggage for all 3 kids and was told while there my sons luggage was not a carry on cause it was to big, a manager came out and spoke to us and was very nice.
My son then emptied some of his belongings in his cousins bag and then it was fine and then was considered a carry on. My son is 17, my daughter is 13, and my niece which is SEVERLY HANDICAP and in wheelchair is 12.
Their destination was to be Punta Gorda when unbeknownst to me the flight took a detour I have NO IDEA WHY weather was not a problem…
My flight was suppose to go out June 8th 2018 and you cancelled it for Sat the 9th which made it to late because I was in a wedding June 8th at 8:oopm I paid for up grade on seats and baggage,i had your insurance . 00 for Rosalie Jackson at 3404 Spruce Tree Ln, Erlanger Ky 41018, I have a store in CVG And I will make sure that my customers know if you worked with me or not, I do not advise it to be not ,I have already seen a lawyer prefer not to go that route.
2017 Living in Colorado Springs I recently found out Allegiant is no longer flying out of the city effective 4/29/2018. I was told by customer service the only way I could use my voucher at this time is to fly out from a city that may be still using the airline.
Allegiant has always been our go to airline for Las Vegas- I would have to drive 6 hours to Grand Junction to fly from and use the voucher for this destination. I have been also told I could use my voucher apparently to fly out of Denver to cities I have no interest in.
I have asked for a refund by speaking and writing to customer service- I have been told this was not an option twice. I feel this is poor customer service as it was the company that provided me with a voucher and then opted out of Colorado Springs before I could…
I sat on hold for 2 hours for customer service trying to get a last name changed that was incorrect and when I finally got someone on the phone they said they could not hear me and hung up
I called Allegiant Airlines on -2/22/18. All I wanted to know was how many bags a retired veterian. could take on a trip. Thank You..
Booked flight from FAT to Vegas with my parents for my wedding at 8:43 PM. Got here early to ensure security clearance. Was notified AFTER we entered the terminal that plane delayed until 11:30. We waited here 4 hours. Boarding pass info changed THREE times.
No curtosy drinks or comps while we all waited. Staff was nice but clearly just as stuck as we were. I get things happen, but this is horrible. I think we deserve compensation Due to the extreme stress. My parents are older & are exhausted.
Please show you care about your customers.
Allegiant just started offering travel from Ogden Airport and flight path is too low over our neighborhood. Please adjust to fly over highway or at higher altitude. Just asking before it gets out of control.
I usually do not take the time to tell of a disturbing travel experience but I felt I had to let you know about the state of affairs and the most recent experience that I had on your airline. This past Friday April 29th I was returning to Pittsburgh via Palm Beach International on flight 1212 with my fiancé and her daughter. To make a long story short the Counter rep left the bag check in early (9:42am and the flight was at 10:47am) I arrived at 9:45am I was not able to check my bag in (along with another passenger who also missed the flight) we paged the counter person 4 times to return to the gate. My fiancée and her daughter had to go to the departure gate to ask the rep to go back to check my bag in.
This request was refused and were told (very rudely) told them they had two choices.…