Allstate

I canceled my homeowners insurance with them on April 11. I have spoken to so many people, including there conflict resolution Manager, who no longer calls me back. 00. Stay away

Hello, My name is Steven Brown. My claim number is 0766939763. I am an Allstate customer for now, but I will more than likely be switching if I can't get someone to refund me for having to pay out of pocket for a claim.

I was told by my agent I would be fully covered and there would be no issues. I got the estimate from my auto shop, Performance Auto, and I took it to my agent Curtis Wofford and he made a copy.

He said the adjuster would work with the shop from there and that's all I had to do. I asked before I put it in the shop would I be fully covered because I'm on disability and can't afford to pay out of pocket.

Curtis and Austin Wofford, my agents, both said I would be good and no issues. 99 of my own money because I don't have that just to spend since l'm on limited income from…

Allstate Automotive Insurance Employee Veronica Kimbrough phone number 800-326-0950 Extension 1211826 was extremely rude and unethical. She is a horrible representative for Allstate and I want to file a personal complaint. She is rude

I had my first property damage claim with Allstate. Boy, it sure seems the story’s I have heard are true. The adjuster seems to lack any basic knowledge of property or claims. He delays responding to me by days after each item I send in and most recently, he sent me an email that for the co tractors estimate I submitted, I need to have them bold lines of items that are different, I guess than what Daniel allowed on his estimate.

He also asked for photos, which I have already sent. I did send them again. Now I guess I wait another 3-5 days for a response? I asked for a supervisor to call me and all I get is poor ole Daniel.

Allstate is a horrible customer service company. I am disgusted.

No one speaks English very rude not helpful and hung up on me

I don't have allstate, thank goodness. But someone who does hit my car. Allstate covered the repairs and a rental, but made both unbelievably hard to have done. With all the mess of arranging those things, estimates, shop visits, travel to/from rental facility, etc.

I had to take off quite a bit from work. I sent them an invoice for around $150 which they refuse to pay because its not covered by the "policy" It's not even my policy. The accident was not my fault but now I'm the one having to pay all of these out of pocket expenses due to someone else's negligence.

Allstate is awful and greedy and crooked and harms people.

Allstate is horrible at customer service and they don't care if someone that works for them make a mistake at all. Everyone you talk to just reads from a screen they don't care how long you been a customer. They will cancel your insurance just to give you a high rate.

Never go to the allstate at beachmont ford located at 600 ohio pike. They was unprofessional and could careless about you or if the make a mistake

Mr. Wilson,

We have continually addressed the damaged to Beverly James. Multiple times we have sent in photos with captions noting the damages. Why does your adjuster ignoring the damages? Please have your executive office review the photos and contact me regarding the handling of this claim. Mr. Wilson, let me break down the handling of this claim.

1. The same non-adjuster was sent our twice. 2. That non-adjuster stated on the roof, “we don’t need to mark anymore, that is more than enough”. This was on all slopes, any your adjuster Beverly James said she didn’t see it. Your adjuster Beverly James is stating the impacts to the shingles are blisters, really? 3. Mr. Wilson, now the interior. Allstate paid for interior damages to the front and rear of the house. Please pay attention to the…

In my opinion and experience, I do not agree to the ethics of Keith Walker and employees. My opinion -sub par services.

Complaint Details My policy number is 817588284 the claim number is 0675923254 My home where my daughter Kendra Johnson and I live was burglarized in June of 2022 and many of our belongings were stolen. My policy states that my belongings and my daughters that lives with me are covered from theft.

They covered my things that were stolen and they covered $500 of the clothes that were stolen from my daughter that she sells online, but they are refusing to cover any of her personal belongings. They requested my daughter give them a list of everything that was stolen that were her personal belongings that she never intended to sell.

She did exactly what they requested she gave them receipts of her purchases and copies of her bank statements. We emailed and sent a copy via USPS of the police…

My name is Charles Harris and my account # is 983068957. I'm writing to file a complaint on my auto insurance policy with allstate. 47. My insurance was increased almost $400 based on supposedly not having my driver's safety course on file, which I did provide in Dec. 2023.

The course was completed 12/14/2021. This was verified with the agent I spoke with approximately 5-9-2023. I was told that this matter would be sent to the back office for review. My payments has increased to $212. Per month. I was also told that my easy pay discount was not applied to my account.

Knowone seems to be able to make this make sense to me or help me. I've only been a customer sense Dec. 2022. I'm very disappointed in my policy and I will be switching to a competitor if this matter is not resolved.

i submitted a claim on May 8, 2023 @ 10:00 am. I received an email from the Square Trade and the information below is what the email stated. None of the information on email was true and when I got on chat to get service I go the run around from every agent I spoke to.

I gave the model numbel as requested and had registered my plan online and stiil to this thsi day have not gotten any help. I processed the online claim like they request for a custimer to do. I had been told I would receive an electronic payment for my request and I would nt have to send in my product.

& days later and having to spoken to 4 agents and this only after I reached out because the email shared with me when I submitted the caim was not right. none of the steps shared were ever done by any agent from…

I have been with Allstate for a little over a year, and never did I felt in good hands, if anything In the last month I been on the worst hands with Allstate. Recently I made a few changes to my Allstate policy to lower my monthly payments, do to financial hardships, just to realize that my monthly payment stayed the same as it was a month prior, but my coverage decreased significantly.

When I realized that I had minimal to no coverage for the same high payment, I contacted Allstate again to see how they can help me, and their response was "sorry for the inconvenience but there is nothing more we can do, we have done everything possible to lower your rate".

That is when I decided to search and found a new Auto Insurance company for a new policy. My due date with Allstate is from the 28…

My name is Jose been with Allstate over twenty years and just made a call to my agent what a joke treated me like dirt I have never made a claim in 20+years and that added my daughter to my policy without asking and she dont even live at home and they want proof of her insurance how if she don’t live at home so instead of working it out I will be canceling my home and auto and never recommend Allstate again thank u for nothing Bart Bart in Chicago

They're lying rat soup eating snake thieves. after being 14-year customer I found out on my own that the 55 and retired benefits were only applied to the homeowners policy and not the auto policy. it has been years since their mistake yet they refuse to send me any paperwork or tell me how long I was not getting the discounts that I was paying for.

I made a complaint with them but because they refused to respond i made a complaint with the Illinois Department of Insurance. I know they're going to lie and steal like the worthless unethical unprofessional scammers that Allstate Insurance consist of.

So after years of robbing me and refusing to show me for how long they refused to tell me anything because I made a complaint outside of them.

I had an experience with a homeowners claim regarding a septic backup in my home. After a quick clean up, my wife and I went on vacation and came back to more water due to the water backup. This is where my complaint starts.

Upon returning from vacation, my claims person Shankea Benacie was to video call with me on 3/13 as a follow up on the original claim. I called on 3/13 and left her a message about the new water in the house.

I called again on 3/15 and left a message, yet my call went unreturned. On 3/17 I called her again, and finally got her on the phone. She explained that this would be an additional claim. I was not very happy with this, and wanted to speak to her manager.

Shankea provided me with the phone number of Kelly Miller with whom I left a message with, and her message…

I am forced to represent myself in court while diagnosed with Bipolar, and on psychotropic drugs. A prick test revealed that my then 12 year old daughter was allergic to mold. Mold wss found in the AC unit due to a drip pan overflow, in 10/15/15. The claim was denied.

While fighting in court, the mold has spread throughout the house. Allstate has won, without me being present in court due to extreme chest pains, and a mental breakdown. Allstate is requesting Taxes, fees, and cost, with the threat of placing a lein on my house.

After serving 7 years in the Navy, I built my house through the Veterans program in 1997, and I have been a loyal Allstate customer since then. I am forced to live with this mold. My family is getting sicker.

I am not in good hands.

my claim number is 0697104727. My name is Wynne Manti. I have been dealing with a Marcus Trammel and recently a Selena Flowers. I was at the end of my claim. Just had to get insulation put in. I have already paid my $2K deductible.

Per Marcus the contractor who fixed my ceiling was not suppose to get the money Marcus told me to give him. Marcus stated he was paid for insulation, he should not of been. Contractors estimate listed everything he was to do. Insulation was NOT listed.

Due to this Marcus stated i would have to make up the difference which was $130. At that time i stated i was not going to do that. I gave the contractor the amount of money that Marcus told me to give.

After speaking with marcus many multiple times. I recieved a call from him stating a second check was being…

Allstate (agent Benjamin Raymond) insurance company, I changed my auto policy to exclude my son and the car he drives, and I provided the company of ownership transfer documents from the DPS as instructed. 56 the original policy value before taking out my son and his car.

2 short, if I get a refund …… can anybody do anything, it is not just about the money, it about people being scammed out of their money and not being able to do anything about it, me and everybody else

I paid cash for a tow because my service had expired, and I was never given a receipt. I spent over 2 1/2 hours on the phone over the course of two days. I was transferred to four different departments and given five different phone numbers.

I asked for a supervisor each time none was ever available. I was told it would take 3 to 4 business days to get the receipt emailed to me! Tomorrow will be a week and I’m still waiting for the receipt.

I had re-signed up for towing, but canceled it the next day. I would never use Allstate and it’s deplorable that AARP would back the company!

Their insurance denied my claim when the insured backed into my car

I filed a claim with Allstate for the tsunami damage to my roof and they repaired the roof under the promise of not paying extra beyond what the insurance company paid for.

Lastly, I received 2 checks from Allsate in July 2022. I deposited the check into the bank and it went through without any problems. I soon paid the roofing company a check.

However, after a few days allsate returned the check. The reason is that the check was canceled. The roofing company is lying and won't return the money and Allstate won't fix the problem saying they are not responsible for canceled checks.

Over the past 6 months I have talked and complained countless times about my pain but the billing team is wasting my time not taking responsibility for their mistakes. I have never been notified of canceled…

I already have auto insurance for 2 cars, I decided to bundle with Homeowners insurance, my agent Angel, discussed my policy for homeowners insurance so I decided to go ahead the same day the agent gave me a what’s told me it was much cheaper than what I’m paying now. Later I found out it was much higher than what I had before and costing me almost $400 more a month just for home insurance, I never received any mail regarding my new policy.

I called my agent regarding this and ended having a bad attitude and I can tell he had me on speakerphone with an attitude towards me he was quick to say he can cancel the policy that day. I told him not yet, I wanted to look for another insurance, then I decided to call back Allstate the next day and asked if my insurance can be transferred out from…

Personally if I could give no stars I would/ first me and my family were in an auto accident and when we called Allstate for help because after all they are our insurance company. After being hung up on multiple times I was able to make a claim.

After making the claim I was forwarded to roadside where we were hung up on 7 more times!!

Finally spoke to a representative and was told all rental car places are closed and there’s nothing they can do to help us. After being abandoned on the side of a freeway with our family of 6 praying we were not hit again.

I attempted to start the car it started I got it off the freeway. We had family pick us up. After that we spent the next 5whole days trying to get our vehicle off the side of the rd. 5 whole days our vehicle with FULL COVERAGE from…

I called Allstate Roadside Assistance on July 20, 2022 to have my vehicle towed. Within 10 mins I called back and cancelled the assistance request. I was asked for a credit card, which I gave and attached below. I was told by the claim representative that the charge of $166.00 will be refunded to my card within 6 weeks. Well it is going on 7 months, and I have not been refunded.

Each time I call to get my refund, I am given a run around, I am always told that this is not the right office, and hold while I call some one else. I am being told all kind of things except when I will get my refund. The last roadside claims rep told me today that my policy must have been suspended.my policy has been in full effect since Mid 2018.

I had an agent speak to roadside claim, we were told an…

3 agent from the claims department rob me of alll my insurance money and never paid the claim they doing fraud on people who are elderly and because of it I lost my home that I’ve had for over 27 yrs

It has been 39 years imposter stole my April 3, 1982 car accident claim identity and forged my signature and stole my medical records and claimed my car accident with my 1981 and 1982 Allstate Agent Michael Kalkin and no lawyer takes my case, and in 2014 I complained to NY HUMAN RIGHTS THEY TOOK MY SIGNED AND NOTARIZED PERMISSION TO INVESTIGATE, AFTER GIVING ME CLAIM NUMBERS AND

MONTHS OF RUN AROUND, THEY TOLD ME IF I SUE AS PROSE PLAINTIFF THEY WILL HELP ME IN COURT. INSTEAD I WASTED 10 YEARS AND TWENTY THOUSAND DOLLARS SUING ALLSTATE IN NY SMALL CLAIMS AND IN SUPREME COURT AND I SUED IN NEW JERSEY TOO BECAUSE I MOVED TO NJ IN 1994 AND MY CAR ACCIDENT HAPPENED ON STEINWAY ST.

ASTORIA NY MY CAR AND NY TRANSIT BUS CRASHED ON STEINWAY ST. ASTORIA NY WHEN I WAS LIVING IN QUEENS NY. I WASTED…

I joined Allstate June 24,2022,my renewal I was December 24,2022,I switched on December 13th,I paid in fulled for 6 months,as of December 1 they charged me late fees and my due date wasn’t until 24,my Insurance went from 750 to 1104 dollars, she said it was because of late fees,an I didn’t do automatic, just think if I would’ve enrolled in Automatic pay,they would’ve charged my card whatever they wanted,I don’t recommended no one do automatic payment, it’s a Scam, Ibhave money left over from cancellation,she said ,I didn’t, lasted insurance company I was with gave me reimbursements,Allstate didn’t

I did complain to Owen Cosgrove before. 1300

Do not I mean do not apply for insurance with Allstate it is a scam they will steal your money. Overcharged you and more Stay away from Martin he’s and agent they written up a fraudulent policy. They lie & try to cover things up but I have proof .

I am also filing a complaint as we speak against them do not I mean do not apply for coverage with Allstate find other options . These people are scammers & liars they will put a extra $400 on your bill .

A woman who works is very rude if I was a white woman our conversation would have went differently. Long story short Martin & this agency is a total scam

worst insurance company in planet earth

My BMW was stolen from my driveway Recovered and towed to a BMW dealership for repairs. Now i have called everyday for two weeks and my car has been stripped down and is just sitting... I have filed a complaint with BBB and florida Chief financial officer and will continue looking for avenues to fix this

If I could give a Zero I would... a 1 is too generous. Absolute CROOKS!!! Beware of Allstate insurance. It's a shame that car insurance is so high anyway, but for people that don't have any issues like accidents or tickets it's ridiculous.

But for them to lead you on with huge savings and then to change everything at the time to close. I have shopped around and seems like that Allstate (and all insurances) ask the same question. (when does your current policy expire) Then they lead you on until it's close to the time and then raise the quote.

It's a SHAME that $7500 can't fully cover 3 vehicles and 1 to have liability only because of how old the car is. ) ABSOLUTE CROOKS !!!!!! Beware of all car insurance companies and especially ALLSTATE.

I filed a claim with Allstate Casualty team on June 13. I have had multiple managers and adjusters. Never the same. Hancock claims never did a proper report as a representative for Allstate. The manager agreed Hancock claims is just a Photography company that I allowed on my home.

So the adjusters can guess at damages. It took a month to prove storm damages. Allstate refuses to pay for quotes. Continuously asking for paperwork that’s never correct. Allstate Refuses to send me any examples of what’s needed to move Forward with my claim.

Just keep saying everything I submit it incorrect. Allstate refuses to give my contractors any examples to use as a guide. It’s now October 11 my damages are still not repaired 4 months now October 11 my damages are still not repaired 4 months later.…

ALL State agent opened the insurance for ma car without my knowledge; charged me money and did not return my payments! I di have the home insurance; my car is registered under different address; never inspected by ALL STATE! Horrible story!

Policy # 978 434 704; Spoke to ALL STATE ; the issue have never been resolved!

We were in a no fault accident, the driver fell a sleep and hit us from behind at 75 miles per hour we submitted our doctors note for the week that we took off and a copy of our check stubs, he still hasnt been reimbursed, he has been getting the tun around and we have been getting credit alerts from our credit protection company as they have be using my husbands social security to get information about him

I ordered a couch through Wayfair for $1390 before taxes. 99. Less than a year later, my couch has broken wood inside and all state decided to reimburse me. Nowhere in my warranty does it say I’d be given a gift card nor did I use a gift card to pay.

All state send me a gift card for $1390 only being able to be used on Wayfair which is unacceptable. If my couch didn’t hold for even a year, there’s no way I want to be limited to buying another couch from only Wayfair again.

That’s not fair to me to spend my hard earned money and be given a gift card. I was told since the payment has already been sent out, they can’t do anything about it. All of this is horrible customer service and doesn’t help me in anyway it just contributes to inconvenience and not trying to help me with a solution.

I call a agent Zachary Hubbell. I was asking him question about my policy. And he didn’t explain anything. I start racing my voice at him because he keeps responding with the same answer. That’s when he said to go kick rocks.

After that he said to go to he’s store in marysville and he was going to kick my ass. I have 2 witnesses that hear the conversation. Please call me back at 425 535 2909

We had a water leak in our guest bedroom, which we rarely go in I went in 9/20/2022 to get something out it the closet and discovered a leak in the closet I immediately called a repair man it was fixed and there is damage to the walls and the carpet he suggested I call my homeowners insurance which my husband the area was video taped and she rejected our claim saying it was a chronic problem because of the mold, mold can grow on a wet carpet within 24 to 48 hours.

We had no knowledge of the leak until I went in the room on Sept 20; she also she also gave us the impression that we were not being truthful. We only found the leak that day it may of been going on longer but we did not know it.

Claim number is 0685467411 . Betty Sims 575 8855720

I HAD AUTO AND RENTERS POLICY WITH ALLSTATES.I CANCELLED MY POLICY YESTERDAY WITH ALLSTATES INSURANCE BECAUSE OF THE INCREASE IN PRICE.NOW MY NEW INSURANCE HAS SENT ME A CANCELLATION DOCUMENT WHICH I SHOULD SEND TO MY FORMER ALLSTATES AGENT.AND DOCUMENT STATING THAT I SHOULD BE GIVING THE REFUNDS OWED ME BY ALLSTATES.I SENT THE DOCUMENT THIS MORNING TO ANTONIO(FORMER ALLSTATES AGENT).BUT HE IS SAYING THERE IS NOTHING HE CAN DO REGARDS GIVING ME ANY REFUNDS.PLEASE ASSIST.

They approved claim and then denied it even though the work had begun and they are refusing to fix their mistake.

Allstate Motor Club, for which I pay extra, setup is ridiculous. I called in and spoke with someone from India who set up roadside assistance in Pennsylvania, only to find out that they gave the wrong phone number to contact my wife directly who was the person with the flat tire, after I had given them her number THREE TIMES.

The first guy went to another service call because he could not reach her. After 15 phone calls and about an hour on hold I was finally able to get the situation corrected, but, you now what? THAT'S YOUR JOB - SO YOU SHOULD HAVE DONE IT FIRST WITHOUT ME GETTING INVOLVED AND WASTING HALF OF MY DAY SO I COULD MAKE SURE MY WIFE WAS NOT STRANDED SOMEWHERE.

I want the number of the person in the Allstate Corporate Headquarters who handles the roadside assistance program…

To Whom It May Concern, I wind damaged done to my roof and Krystal Bounds was the first adjuster I had as a contact person which fine, easy to talk to but the communication stopped. So I called her she said she was on vacation and will contact me when she gets back and I said ok.

So time went by and hadn't her from for what other reason but on June 26,2022 I received a call from Brandy on a Sunday afternoon stating that my claim was cancelled do to lack of information. So I ask her why didn't Krystal say anything because we were still talking back and forth to one another.

If she was off the case she should have called or sent an email. Now my new Adjuster is Stephanie Ross which is a good listener and helpful. I just need for more communication from Allstate when things are happening.…

I represent an HOA property in San Francisco that for the last twenty years has had Allstate Commercial Insurance for our building. In the spring I was contacted by a contracted phone service to coordinate an inspection of our building.

After we were unable to find a convenient time for someone to come and inspect our building, the telephone service gave up and told Allstate Commercial we weren't interested. As a consequence our policy was cancelled. Our agent kept saying he was unable to get a response from Allstate Commercial.

After many calls, today he said he reached them and there was nothing they could do to reinstate our policy based on the report from the telephone service. In reality, I think he was tired of hearing from me and he was still unable to reach anyone at Allstate…

I was set up on easy pay by a customer service rep in June or July, but it was not to begin until August when my policy renewed. So, I made a payment by credit card for July knowing my August payment will be automated

Now, I am told I was kicked out of easy pay because I made a manual payment by credit card and I can't get back on.. I said how could that be, I was not to start until August. So, since the Rep did not inform me this would happen when they signed me up if I made a manual payment by credit card. I am now being punished for PAYING my bill for July.. I have called to try to get this fixed.. I have learned that no one is willing to got the extra mile to help, not 1 customer service rep even know the department let alone a name of a person who could possibly flip the switch to…

Filed a claim on June 17, 2022 with Allstate for Water Damage to upstairs bathroom due to a burst water line. Spoke with Claims Adjuster Maggie LaWall who told me that Allstate would not honor my claim. She then told me to contact Joshua Roman of Roman Insurance Agency here in Memphis.

Nothing has been done about the claim. The water caused damage to the upstairs bathroom cabinet, wall and floor. It also caused damage to a downstairs bedroom ceiling down the seam and the around perimeter. The entire ceiling needs replacing.

There was also damage to the carpet, closet and walls in that same bedroom. There were personal new clothing items damaged also. No one from Allstate has even come to look at the damage to the house which has been over a month ago.

There were at the time people in…

The most unprofessional insurance company I have ever dealt with. I have been getting the run around for 7 weeks now. I need a manager to call me back ASAP.

I just called 1-800- 7828 to report an accident and to file a claim. I was only on hold about 5 or 6 minutes but the man that answered was not helpful at all. I told him that I was in an accident and he kept repeating this was the claim dept.

I repeatedly asked if this was the right dept and he finally say yes. He kept saying my phone was breaking up but it was clearly his phone. I asked if he could look up policy number and in the middle of us talking he put me on hold.

He return after 10 minutes. I asked how could he look up my info without any info and he said sometimes he can with info entered on phone. He then asked my name. I told him that his customer service was not very good and he acted like he didn’t want to help me.

I also asked his name which is Henry B. I told him no thank…

Almost impossible to cancel a policy. They are eager to sell but if you have to cancel, good luck getting anyone on the phone. They don't let you cancel online. You have to call, the moment you say you want to cancel they say you have to speak to an agent (to convince you to stay) but then you wait on hold for an agent and none of them want to take your call.

I already paid for insurance elsewhere and Allstate WILL bill me again this month since they refuse to cancel my policy. They literally hijack your business and force you to stay! I'm calling my bank to cancel my recurring payment but now that's gonna reflect on my credit. CANCEL MY POLICY NOW!!!

I have been working with our agent Kayl Mitchell for a month on home owners insurance for our new home which was scheduled to close on May 31st. Late today he informed me he will not be able to provide the policy quoted as your technical department is having problems.

I have already wired money for the closing but now it will delayed 2 to 3 days. Unacceptable. I found another company that provided the policy but closing will be delayed. I don't feel like we are in giid hands.

Terrible service on Kayl's part