Allstate logo

Allstate

1.0
112 complaints

Address

2775 Sanders Road, Northbrook, IL, 60062

Customers report severe issues with claims processing, including unresponsive adjusters, denied legitimate claims, and months-long delays in receiving owed refunds. Communication problems are rampant with representatives not returning calls, hanging up on customers, or providing contradictory information. Many customers express feeling abandoned during critical situations and describe Allstate as engaging in deceptive practices.

Common Issues

40% (39)
claimadjusterdelay
35% (34)
no responsehung uprude
15% (15)
overchargedrefundunauthorized charge
10% (10)
rude agentunprofessionalmistake

Complaints

Allstate logo

Cecilia Espinosa

Apr 24, 2019
0

Hello yes I’m writing this letter to appeal a claim 000541691150 that Allstate. Claim adjuster Rhonda Morgan is handling . It came back that I was at fault !! When the person hit me in the back bumper ! I’m wanting to go further with this action and I’m not at fault .

It seems like these no such thing as Allstate helping hands . Thank you Cecilia Espinosa my policy is 924116369

Allstate logo

Dwann

Apr 20, 2019
0

Allstate is the worst insurance company to have. I was with this company for 3yrs had a accident that the other driver hit me from the back the letter says I’m not at fault but on my driving recorded it shows.

Had another accident when the driver ran the stop sign and hit me again the letter of Experian says I’m not at fault but they have it on my driving record at fault. I will calling cooperate Monday morning

Allstate logo

Stanley Barnes

Apr 18, 2019
0

Steve Hawkins worked with me. We went over the numbers. 33 which I thought was fair. Before I signed my title I called to verify all the information. 33. I called Mr. Hawkins and he acknowledged his error and apologized. 33.

Hawkins paperwork came in that I would receive the $45 that was shorted. In good faith I signed my title and brought it to Copart here in…

Allstate logo

David Cupp

Apr 16, 2019
0

claim number 0538267121 contacted all state early march, r v shelter collapsed during heavy snow claim was assigned to Tammikka Franklin i have sent two bids from two different contractors plus photos of my damaged rv shelter she keeps giving me excuses for not settling she calls me at 5;00 am this morning 4-16-19 wanting the pic. of damaged rv sheiter i have faxed them to her already why cant all state send out an adjuster to take pic.?

i have my home and two pickups, travel trailer, boat and a atv with allstate very un happy customer right now, my agent is Smolich motors in Bend Ore please help me out. David Cupp 52568 drafter rd . Lapine Ore 97739 cell 503 307 1901

Allstate logo

Jame Houghton

Apr 10, 2019
0

Hello,

My name is Ed Alonso and Im writing this complaint for James Houghton my grandfather in law. about a month ago a strong storm hit our area and about 3 am we heard a loud boom sound and when looked in the bathroom the ceiling had fallen in and it was raining . we called Allstate and we really didn't know the process because James (grampa) had never filed a claim in the 30 years he had been with Allstate. he is 81 so I called allstate and spoke with Heather she was great told us what to do and we felt like it would be handled. Next we had contractors come out and we had a hard time finding any that weren't over booked to finish the job we wanted to get it fixed asap.when I sent the estimates to allstate heather first said she will review and let me know what will happen next. when I…

Allstate logo

Christopher G. Morando

Apr 6, 2019
0

Recently received a mailer quote from a local Allstate office (Beaumont Agency) for home insurance. After several inquiries and sending them windstorm info request, I received no response or even a simple phone call. I will attach an email sent to the office which better explains this unpleasant experience.

Allstate logo

Erwin chase

Mar 23, 2019
0

purchasing full coverage on a vehicle is a waist of money. my claim was a nightmare it took one week to get a shop to look at the car it took three weeks to get a appraisal finally the adjuster claims the car is branded but

its clear title to reduce its value then the shop claims it has obsessive wear like oxidization wear on the leather seats to reduce the value more, then allstate comes to a final payout scheduled to deposit to my account but fails to tell me they will not until they receive my title another week waisted,i send the title and get conformation, waiting another week for payment, agent says payment was mailed so

allstate cancels the check and claims to send payment to my account in a hour or so but nothing now they claim there never was a check or payment to be scheduled…

Allstate logo

Debbie Taylor

Mar 7, 2019
0

Your commercial of where the guy is smashing windows and running over motorcycles and mailboxes is ridiculous my five-year-old grandson thinks that's what you do with cars and you need to take that commercial off!!!

Allstate logo

Samuel McCray

Feb 19, 2019
0

Policy # 941684297/Claim # 0520174822, On 30 Jan 2019, I received a phone call from Allstate Adjuster Emily Hernandez approving repair only of my home roof. On the same day I received a call from ALE Solutions stating my funds for "Loss Of Use" would reach it's limit on 25 Feb 2019, at which time myself, wife, five & two year old girls would have to leave the hotel.

On 6 Feb 2019, i proceeded to Allstate Agent Chuck Bond Office, 621 Tyndall Pkwy, Panama City, Florida, 32404. Spoke with an Allstate agent who took notes and informed me an Allstate agent would be contacting me shortly to address my issues.

I received a phone call a few days later from my Adjuster Emily Hernandez stating ALE Solutions mistaking informed Allstate that my Loss Of Use was $20,000, Allstate Adjuster Emily…

Allstate logo

Ani

Feb 8, 2019
0

My April 3, 1982 car accident is still unclaimed with Allstate. They abused me for 36 years. My Allstate agent Michael Kalkin refused to claim my car accident which happened on Steinway st in Astoria NY in Queens NY. I am still disabled many broken bones 3 right ankle operations.

No lawyer takes your case if you have Allstate for auto insurance. Allstate did not pay me. My employer benefits that I purchased from my employer The Bank of NY remain unclaimed and unpaid. Social security did not pay me disability they have inspira medical under my name that I never been to.

My hospital was Elmhurst hospital in Queens ny. I was living in Queens NY during my car accident. I live in bergen county NJ now. I got denied disability for the 5th time on december 31. 2018 under wrong hospital name and…

Allstate logo

Kambree Csencsits

Dec 20, 2018
0

I work at a law firm in Dallas and when trying to speak with one of your locations regarding claims we received a call back and she was yelling and threatening us. We can not do our job as a personal injury law firm with this going on.

Allstate logo

everett l walker

Dec 6, 2018
0

If you must know my claim number it is:0525663803 JJB.

Allstate logo

Willie C. Byrd & Linda Byrd woodystu@yahoo.com

Nov 27, 2018
0

My wife Linda Byrd claim #0444222335 was hit by one of your clients. 00 dollars. 00 that was suppose to be sent directly to me was given to the repair shop according to the agent that I talked with. I wanna know why was my money given to someone instead of me.

The agent Ashley @ 678-589-1017 will not return my calls after numerous calls placed to her. Why would Allstate give my depreciated value check to the body shop knowing it belonged to me. Please call me ASAP I want my money. Thank You Willie C. Byrd 478-308-0911

Allstate logo

Kyle Bruhn

Nov 24, 2018
0

We need to settle with my wife and daughter who were greatly affected by a car accident. Martha Taylor is of no help. We have been harassed by another party who has Allstate and the emotional stress keeps building. I’m extremely upset with how they are handling and treating my wife!

I don’t want to get a lawyer involved. But that would be the next step if we can’t settle soon. We are coming out of pocket and we are about to lose everything. Please contact me ASAP @985-351-7240. Thank you!

Allstate logo

Janice

Nov 20, 2018
0

After 44 years with Allstate, I submitted a renters insurance claim. I was sent to the fraud dept. I complied as a standard investigatiin, filled out the same forms 3 times!! Had them notarized.

I sent them ALL I had.

They continue to ask me the same questions over and over, lied to me, mailed me the same forms 6 times! And are stalling on purpose. They don't want to pay my valid claim.

I am reporting this to a few places. For 2 weeks niw, Allstate supposedly is calling me. I am a single parent. I don't have $1000 to retain an atty for an interview. If Allstate wants to lay my atty, I'll be more than happy to comply.

This is bluntant discrimination, and stalling as Allstate is known to not pay on claims.

44 years!!!!

I am justifiably angry. My son needs his electronics for school,…

Allstate logo

William Hoffman

Nov 8, 2018
0

I called with specific needs and it was all worked out or so I was told. 2 months later I find out they gave me bad advice because agents don't know the law in New York.

Allstate logo

theresa vermillion

Nov 8, 2018
0

I told the person it was too high and I was going with someone else and thanks anyway. They called me repeatly bugging me to get insurance. Then I recieve a letter 6 weeks later. Saying they could not insure me due to my credit.

They did not want it to be put on the books it was them being rejected. Agent. Grant Dodge 7573304422

Allstate logo

Dwight Johnson

Nov 1, 2018
0

My name is Dwight Johnson, my mailbox and my three of my neighbors mailboxes were destroyed in a vehicle accident, that involved a vehicle that was insured by your company and the other which was insured by Traveler's Insurance. Now I have received emails and letters from both insurance companies denying liability for the damaged caused. This is unfortunate for all of us who were adversely affected by this vehicle accident and no one will take responsibility and replace our damaged property. Below you will find the Insurance Claims information, hopefully you will help me to resolve this issue:

Travelers Claim IAM9249 Adj Cassidy grubb 6103713936

Allstate Adj faith Reed 3016018857 Claim 0518916390

Allstate logo

ILDA Lirioni

Oct 19, 2018
0

Allstate has been charging me pretty much every month $11.67 from my checking account but I don't have a policy with your company. The last transaction was made on 10/2/2018. I am expecting your company to refund me or I will sue your company. You can contact me at (860) 816-9742.

Thank you.

Allstate logo

Marian Dass

Oct 17, 2018
0

She cannot adjust a car neither her supervisor Ivan both incompetent asses. Allstate is the worse they denied a customer claim cause they dont know how to adjust a vehicle. Customer is now going to file a lawsuit , car has been at my shop for close to a month now and no one frm Allstate can give Mr. Hossein any answers.

I recommend my customers switch to Geico now. I can be reach 718 801 9803

Allstate logo

Karen Alm

Oct 4, 2018
0

I have been trying to cancel my auto and home insurance for four days, since Oct. 1st. However, my agent has only an answering machine and she has not responded to my messages. I have secured a new provider and I want a refund on my policies. My auto policy is 932314346 and my home policy is 932314354. I would like an email confirming my request and information regarding when I will get my refund.

You have my phone and address information on your records. I have confirmed that info several times over the last four days so look it up and get back to me. My cell history can verify my numerous attempts to contact my Allstate agent. On failure of that, called other Allstate numbers and opted in as needing assistance with bill payment. I gave all my information to a "Brandy" on 10/2 and she…

Allstate logo

charles butka

Oct 3, 2018
0

see claim 0517607396 poor service. slow processing.. I have the names no one accountable for handling... placed on hold several times and was hung up on errors … errors etc by Allstate employees to this date I have not received my settlement check for Pd … please review the file

Allstate logo

John sarco

Sep 28, 2018
0

Ins. Agent Danny Robertson Meridian ida. Emailed me hostile threats that I needed to pay homeowners ins AGAIN OUT OF MY pocket after mortgage company already cut them the check? Total crook! Rude, inconsiderate, Also he told me the mortgage company WOULDNT speak to him? LIAR!

I will be firing him soon!

Allstate logo

Kernan Hawkins

Aug 29, 2018
0

POLICY # 945 817 691 ATTN: ALLSTATE COMPLAINT DEPT ALLSTATE CORPORATE OFFICE LOUISIANA INSURACE COMMISSIONER ALLSTATE REP ROSALIND CAMPBELL

To whom it may concern MY NAME IS KERNAN & PAMALA HAWKINS

I have been a long time customer with all state and with multiple vehicles and house.

We have military in the family now and decided to change to USAA who saved us a lot. An as anyone knows you get insurance B4U cancel insurance so I was waiting for my renewal to cancel with Allstate I received a letter from ALL STATE stating it was time for renewal if I did not want to renew I have until the end of July 2017 to cancel are it will be automatic renewed

So on the 20th of July 2017 I Started my insurance with USAA and wait for my insurance cards from USAA to make sure I was covered already with…

Allstate logo

frank

Aug 26, 2018
0

well first off ill say to anybody that has to deal with allstate get a lawyer dont try and handle this yourself anyway my complaint is that i recieved a absolutely absurd settlement it was actually insulting, i was actually told by the adjuster who inferred that i shouldn't go to the dr that its normal to hurt after a collision what she said was she couldnt tell me to not go but if i did it would just take things a lot longer and basically said if i can help it to not go to dr that it just would drag things out longer then

need be and discomfort is to be expected then several weeks passed by and i had heard nothing from allstate until i had called them saying i was wanting to settle then suddenly she contacted me and had offered me $400 i sent my demand letter along with what paperwork i…

Allstate logo

Simon Ratliff

Aug 15, 2018
0

My 16 year old daughter was involved in an accident with an Allstate customer on 7/22/18. The Allstate agent assigned to the case refuses to accept liability for the accident despite the police report stating that the driver was charged with a DUI and list his actions as follows: -Ran off the road -Drove too fast for conditions -Failed to keep in proper lane -Operated veh in erratic, reckless, or careless manner

The driver didn't call and report the accident, your agent had to track him down 2 weeks later and based on his statement the agent is delaying assigning liability. I have attached a copy of the police report for you to review. Please have someone call the Logan County Sherriff's Department, my biggest fear is that next time he kills someone.

This shouldn't be so difficult.…

Allstate logo

Patti Griffin

Jul 24, 2018
0

Your call center needs to stop calling me!! I am with Allstate, on record you have my previous company which was State Farm. I have told him that. It is the same person every time. I get at least 4/5 calls daily and I now don’t answer my phone anymore because I know it is Allstate.

The number he is calling from starts with a V and then has the numbers after that. It is a guy with an accent. Please no more phone calls please!!!

Allstate logo

Jennifer Roberts

Jul 16, 2018
0

Filed a claim after insured rear ended me. I have been told to wait for 3 separate payments because the first ones never arrived and now the Agent, David Hill, did not follow through getting a link emailed to me so I can set up a direct deposit.

Car hasn't been fixed a few check should have been in my hands many weeks ago. I'm tired of this game!

Allstate logo

LUIS E. DEL VALLE

Jun 25, 2018
0

USE TO HAVE POLICY ( AUTO-RENTERS) # 978006468 OBTAINED AT 86 FOREST AVE. GLEN COVE AGENCY. I CANCELLED ON APRIL 26 OF THIS YEAR DUE TO EXTREMELY POOR SERVICE AND ABUSIVE TREATMENT FROM MICHAEL WEISS THE OWNER. ON JUNE 1ST.

32 WHEN I CALLED AND I DID SEVERAL TIMES GOT NO INFORMATION ABOUT WHAT THE CHARGE WAS FOR , I ASKED FOR A LETTER OF EXPLANATION . DID NOT GET ONE CALLED AGAIN WASW TOLD THEY COULD NOT SEE WHY THE CHARGE .

TO AVOID HEADAKES , BVUT STILL NEEDS RESOLUTION FROM SOMEONE @ ALL STATE BEFORE I GET MY LAWYER INVOLVED AND START POSTING BAD REVIEWS ON SOCIAL MEDIA AND ALSO CONTACTING THE BBB. ALL I WANTED WAS AN EXPLANATION OF CHARGES BECAUSE ALL MONTHY BILL WERE WITHDRAWN DIRECTLY AND ON TIME FROM MY ACCT.

PLEASE CONTACT ME ASAP AT E-MAIL OR AT CELL 516 2874976. WAITING FOR…

Allstate logo

Yolanda Rich

Jun 24, 2018
0

Our agent is Gabrielle LaTulip in Winfield IN. We've been with your company for maybe 5 years now. She listed our home as having things it has never had and she's been to our house. I just purchased a new vehicle yesterday and was told by her that she would be at the office all day so I could have the insurance switched over from my previous vehicle to the new one.

She wasn't there and now I won't be able to see her until maybe Tuesday. This is just crazy and we are not happy with it at all. Can you help us?

Allstate logo

patrica edwards

Jun 6, 2018
0

I have a claim accident policy 55M 823334 that was denied. It should have been paid. Now it is taking 60 days to review it. That is unacceptable to ask me to wait this time frame. You would not wait on my payment that long. If you can't review a claim sooner than you have issues with your company. My Aflac paid the same claim in 48 hours and the follow up visit. You need to find out what is going on, and give me an answer If I don't get an answer SOON I plan to cancel policy. They can't tell you anything when you call. So find out why it is taking so long. and fix it.

Patricia Edwards

Allstate logo

Mary Davis

Apr 14, 2018
0

The ad for Mayhem being the guys phone he causes the accident it just makes me mad. Need another way to advertize

Allstate logo

Lynn Milliner

Apr 13, 2018
0

Poor adjusters and shutting things answered and taken care of. I want to file a formal complaint and would love for someone to contact me in regards to the timeless of how things are handled. Maybe some respect for your customers lives and families would be nice! 2702873469 or 2702872347

Allstate logo

Julien Dabat

Mar 10, 2018
0

Not providing allstates customer satisfaction guarantee . Poor unprofessional service . that is not consistent with adjusters in the field . who communicate with a argumenitive approach . . Simply put not a having customer first culture.

Julien Dabat 412-657-8199

Allstate logo

Mark A Underwood

Feb 17, 2018
0

I was involved in an accident with an Allstate client and the police report cleary shows he was at fault. He admitted to the officer on site that he was traveling in a illegal to get to his destination. He struck my vehicle in the rear.

Allstate Insurance still do not want to repair my vehicle. The claim #0490558228

Allstate logo

C.Lacy

Feb 7, 2018
0

Allstate is the insurance carrier for my Auto both my residences as well as my apartment which is my primary residence. My auto- theft claim as well as my rental policy has not been resolved. All state prides themselves off of You're in Good Hands.

However, my experience has been completely the opposite. They will not even reimburse my food expense to purchase food that was stolen from my vehichle. In addition they will not help expedite my Car Theft Claim to allow me to replace my vehichle to allow me to get back and forth to work.

Also from beginning to end I have received no support from the carrier. I have filed with the Texas Department of Insurance. And exploring all avenues to ensure I am treated with the level of service I deserve as a customer that pays for their coverage.

Allstate logo

cadon Lacy

Feb 7, 2018
0

My experience with Allstate has truly been unacceptable in my opinion. The following traits come to mind when I think of my experience from - Not Loyal, Dishonest - Not compliant - Non Caring - Misleading . My vehicle was stolen on January 19 my vehicle has full coverage and to date my claim still has not been resolved.

My belongings were stolen outside of my vehicle I file a claim through my apartment rental policy in hopes of resolving. I have had 5 separate calls lasting 25 minutes per call. on 2/5 I spoke with a representative and she advised "everything looks good" you should have a call by tomorrow to wrap everything up.

Tomorrow which was today 2/6 she said your claim is being transferred I asked why. She stated she doesn't know as its outside of our office. A claim can't be…

Allstate logo

John

Jan 26, 2018
0

Unbelievable attempt by the company to not cover a claim that should be paid.

Allstate logo

Emily Joy

Dec 30, 2017
0

My policy number is 935 089 751 I had a daughter murdered in June 2013 ( Emily Anna Asbill) in the front seat of my car. I filed on my policy under UMI and Allstate put me through Hell for 4 years.

After an unfair settlement in March my life along with the murder of my child who was on the policy has been forever changed. I have been forced to have to move in with my sister to try and cooperate from all of this devastation.

Your company has all of the information on this. I'm asking kindly to reconsider your settlement. Allstate forced me to have to hire an attorney (who was no good) and Allstate brought in your own Attorney to humiliate me. Allstate spends millions of $ on your Purple Purse foundation, and that was how my daughter was murdered, and I now have nothing.

I would like to…

Allstate logo

frederick schneider

Nov 21, 2017
0

18th of nov. at 4pm I called allstate the said they would send an emerg. team to tarp the roof. (we have someone watch the home at the time) I thought it was taken care of but the next day I tried calling the no.

given to me and it said she would be out of the office until monday. she finally called at 3pm on monday they gave me some story about she was not the one who said they would put tarps up .

then she said they would send a survey team to access the problem and call me back when they do it. what kind of bullshit is this. yeah right .

Allstate logo

Randy Fukunaga

Aug 30, 2017
0

I tried to rate their service 0 out of 5 stars, I will provide more information when my investigation is done, so far all they care about is PROFITS not the consumer health risks

Allstate logo

Mamosa Nkosi

Oct 31, 2016
0

I have been trying to open a life cover policy with Allstate for 6 weeks now, every time an agent calls me they promised to call back again to finish the process but they do not call back, the last one i spoke to advised me that he cannot pick up my details on the system and promised to call me back. I called again the agent game me this number saying it is the supervisor's number and it rings unanswered.

Allstate logo

Walter Fountain

Sep 21, 2016
0

Every time I get a new Allstate policy renewal it is higher, higher and higher! Enough is Enough, how greedy can Allstate be when it comes to cost of their policy's. Just about ready to take my entire basket and go some where else after 15 years cause a 17.440% increase every time on renewal is getting very old.

Allstate logo

karen smid

Apr 15, 2016
0

00 that includes the awing and some siding. 00 extra. 62 extra which covers the labor. 92, took it back and then charged me a $12 fee. This is so wrong how they can play with peoples money! I am requested a full refund from corporate headquarters and wanted to warn other customers about my bad experience with this insurance company!

Allstate logo

Gary Russell

Jan 21, 2016
0

Allstate filed with the state of Louisiana saying I cancelled my insurance which I did not and now I will have a flag on my license. I had insurance the hold time and can prove it. But now they want me to have to fix their mess.

Very poor service and cannot in good conscience recommend a company that treats it's loyal customers in this manner.

Allstate logo

Jean

Nov 9, 2015
0

Why would allstate allow advertisements on your site that were not related? This is a livery system and she also has a norwex site for sales and advertisements. I thought that this would be a secure site many personal e-mails and phone calls.

I thought you were more professional and in control also there is a religious site what is going on.

Allstate logo

Dwight Jones

Oct 29, 2015
0

On, Sept. 8, 2015, I was a passenger on a RideOn bus which was involved in an accident with one of Allstate policy holders (#952642522). I was taken, by Ambulance, to Suburban Hospital, Bethesda, MD for observations. Your policy holder was determined to be at fault for the accident, and received a citation.

On 10/06/2015, I contact the Allstate agent (Mrs. Jennifer Ireland-Cliff) responsible handling claims for the policy. The problem is that Mrs. Ireland-Cliff said that she had submitted a claim (0383337978), and that I should receive a check to cover my medical expenses within 1 ½ weeks.

I contacted her again on 10/20/2015 to inform her that I hadn’t received the check yet. She replied it was sent out. I called her again on 10/26/2015. This time she said that she had reissued the check…

Allstate logo

Marion Ruba

May 11, 2015
0

I had an accident that was no fault of my own. When I called Allstate, the female representative always said that even though I have medical insurance I have to pay all my bills and then send them an itemized bill and they will review it and decide if they would pay on it. I asked what if one of the bills are $2,000.00? She said again pay the bill send the itemized and we will review it and decide if we will pay on it. Every answer was the same: I pay and they review and decide if they will pay on it.

So after about 2 minutes and she was of no help, I told her I am getting an attorney and that is it. When I got the paper work it stated for me to have the agency that I go to bill Allstate and they will go from there. So since they have some people working for them that is not well educated…

Allstate logo

Fran Ruba

Apr 28, 2015
0

I had an auto accident on April 18 2015. I called from claims on the medical part. The rep that I had to talk to had an extremely short vocabulary. I asked her how would I get bills paid and if one does cost 3,000.00 her comment and only words were " Pay the bill send in an itemized bill and we will review it and see if we will pay on it" I told her I don't have lots of money so a bill of that size would be hard for me to pay.

Again she read her script to me and stated "Pay the bill send in an itemized bill and we will review it and see if we will pay on it". I again told her there is no way for me to pay the big bills if there are any and again she said " Pay the bill send in an itemized bill and we will review it and see if we will pay on it"

I told her since she is no help I only have…

Allstate logo

Keith Craigs

Jan 13, 2015
0

I love Allstate insurance and have been a customer for many years.

However, I hate the recent Mayhem commercials with the sale on the people's items who shared on social media. That hits way to close to home. I get what they are trying to do, but you should know that many people who use Allstate will have their homes broken into who are not on social media.

I just had two dear friends lose everything to a home robbery and they don't have any social media accounts, they are in their 70s!

PreviousPage 3 of 3