My vehicle was a Total Loss in 10/19 progressive Insurance sent a check for the Payout in Dec/19 I'v spoken with Numerous Ally customer service people and all they can tell me is that Ally has a new system their installing, Now when I try to call to find out the progress it keeps me on Hold for 30 mins then sends me to VM. This is insane !!
2 agents hung up on me upon asking for the survey
My vehicle was taken from an accident to a towing service yard. I released the vehicle to my insurance company for adjuster review & vehicle repair. I went online to make my monthly Ally payment and was directed to Customer Service.
Ally was notified of the accident and somehow accidentally tagged my vehicle as a voluntary repossession; demanded I make a cash payment in person at a Walmart to ‘release’ my car from repo status. What??!! Over a period of 2 HOURS, I talked to Customer Service, Collections Dept, Repo Dept & Redemption Dept then back to Customer Service.
Then several more phone calls to Customer Service as well as my insurance company which Ally blamed. I phone conferenced Ally with my insurance adjuster on the line & after 41 minutes, their representative apologized while…
Called for a payoff on my truck, gave me the exact payoff for that day and the amount if I paid it off within 10 days . Went online paid that amount. I printed out the payoff and now they say I still owe, because the payment is due on the 24th of January.
I made the payoff on December 27th. RIPOFF PEOPLE!
Due to a fraudulent transaction on my online savings account, Ally Bank closed all my accounts and opened new accounts. For several days I have contacted their Loss Prevention department who handles these new accounts to do the necessary transfers from the old compromised accounts into the new accounts but to no avail.
Every time I call them, there is no one to help and I have set up 3 call backs at specific times to call me and no one ever calls back. This is very time consuming and frustrating and Exceptional bad customer service.
I refinanced my car with another bank. I never got my title. I got a blue envelope, but in it, was a letter that said you would send my title. I tried calling for about 6 weeks. So many times I was transferred and put on hold for over 30 minutes.
Finally, After I got someone that knows GA law to call, I found out that you sent my title to the wrong address. My PO Box is 2097, you sent to 2091. Then the lady told me that the other bank was the one that requested it to be sent there and the address was hard to read because it was hand written, so basically you guessed.
I would think that since you got a check for over $20,000, you could have called to verify the address If you couldn’t read it. And why would you send a letter to my house telling me you were sending the title, but not to…
I paid off my vehicle over a month ago and gave been trying to get my title every since then. After several calls to customer service, I spoke to Rob Anderson who got the title company in the phone and determined that they sent my title to the wrong address. He said he would call me back yesterday to update me. I have not received a return call and have called him twice leaving messages. This is absolutely unacceptable. I paid the car off and need the title to sell it.
Loan number 340922955006
84 but was under the impression that I didnt have to pay it until I sign the paperwork. 84 sign the paperwork and now I'm being informed that the extension expired and it cant be reopened. I spoke with a totally of 2 Repersentive and 1 supervisor.
First off I must say that I've been in customer service for a very long time and what I experience today was unbelievable. 84 be backdated cause I'm going through alot trying to recover and I was talked over while I was speaking and given I dont care attitude. 84 .
Its really sad that i would think that this company had a heart people are hurting out her with no where to go and this is the way you treat your customers.. com and I can be reached 4098532370
I’m surprised I see any stars at all? Asked for my pay off for six months. Recorded calls. Customer service? That can’t be a word used for these idiots. Every time I’m on the phone it literally takes hours!!!! I repeat myself over and over again!!!!
Will not use them again as well as the dealer that recommend them geez is this the best we can do as business people!!!!!
I signed up for a 1 year CD, which offered a 1% bonus incentive, payable after several months wait. Even though their customer service admits I signed up during the enrollment period, I did not do it "correctly" so they are denying my bonus.
While carefully following all directions and starting all registrations from provided links, I was expected to know I did it wrong. The customer "representative" only said "NO" and made no attempt to advocate for me or mitigate what was obviously their error.
customer service is almost as bad as cable tv and over seas boiler rooms. the rep say they want to help and then tell you someone will contact you in 3 to 5 business days.
I am a cosigner on an account. I did not receive letters stating the loan was in default, and I did not receive a repossession warning. If I had, I would have brought the loan current immediately.
I called this morning and was transferred from department to department trying to obtain copies of the supposed letters and a collections contact history. Only to be put through to a voice mail for Tamera in the customer service department after two hours of trying.
I am requesting a call back at 802-391-7551.
Audra Turner
I got behind and called and told them I would pay 500 a month for three months to catch up . I never got a call until I called and ask how long till my car is played out. She didn't tell me just help trying to get money from me 78 dollars is what I was behind .
I told her I could not till I got payed on the 18 Sept 2019 . She keeps calling me now every day . I get payed each month on the third wed since I'm retired disable . I just need some one to let her know I posted the payment .
I think it means something that i will be caught up in a few days without calling me and harassing me for the 78 dollars I'm late . I want to catch up bad .
Ally bank did a $6000 ach transfer without my authorization to a closed account now they don't know where's my money and every time I call lost prevention I get the same guy named Eddie who is very rude and unhelpful this has been going on 2 weeks now
Horrible customer service! Can’t do anything to help with an issue!
I made previous arrangements with Ally. The female at extension 1161740 used harsh, rude, words with me today. She refused partial payments. The Florida state laws are in place for a reason and she was abusive! It was recorded on my companies recorded phone call and I need someone to contact me about a solution to this issue.
I sold my truck, the person that bought The truck used a credit union for financing they contact and Ally for the path amount which was 5000 approximately I sold the truck for 23,000 so they said to send the full check to Ally they would pay the truck off and send me the difference two weeks later they sent the check back and said they couldn’t do that so
I contacted the credit union they contacted Ally again verify the check over the phone with her And we’re going to pay the truck off then I get the check back in the mail again a week later I have been on the phone with them back-and-forth nobody knows anything they have no records of speaking to anybody there’s no system there at all it’s a free-for-all and we’re going to pay the truck off then I get the check back in the mail again, a…
I WAS DENIED LOAN BUT CONTINUE TO RECIVE LETTERS FROM BANK TO MY WORK ADDRESS. MY EMPLOYER IS FUSTRATED WITH MY GETTING CORRESPONDANCE TO HIS PLACE OF BUINESS. PLEASE STOP SENDING CORRESPONDANCE TO MY WORK. I DO NOT KNOW HOW THEY GOT THAT ADDRESS AS MY HOME ADDRESS.
MY HOME ADDRESS IS 33 WILLIAM EVANS. SAN MARCOS, TX. 78666. PLEASE STOP SENDING MAIL TO MY PLACE OF WORK.
We have been trying for 5 days to have our title released after sending certified funds and have been given the run around. Called their title company and title company said they only need 2 days hold on anything. It's just been a constant run around with these guys and it seems they are making actual efforts to be jerks.
They held paycheck for 7 days. They say only 5 but Friday to the next Friday is 7 to me. Called to ask for hold to be released and they would never let me speak to anyone kept me on hold for 2 hrs.
Once Friday was here they canceled debit card and said 2 days before I find out why. My check is sitting there and I can not get to the funds. I live from paycheck to paycheck. been evicted due to this nonsense
To whom it may concern, I have been a valued customer and have always made my payments on time. I am extremely frustrated, and thank you for the opportunity to tell you why. I requested a REWRITE on 3/19 and still have not heard back.
I was told 1-2 business days and it has been 2 weeks. ) and was on hold for an hour and a half. When someone finally came on, and I mentioned my hold, she hung up on me. that never happened.
This is unacceptable and I want to know what can be done. ) and I was told that they…
Rude and worthless customer service.
My accounts disappear. Accounts listed on my 1099 for 2018 no longer exist when I long in to my accounts. How could an account that you paid taxes on disappear? What gives? I think this is an issue for your legal department because it goes far beyond poor service Ben Masters 830-285-4960
Name: Jean Etienne SS# 033-92-1023 RE: Account Number: 2135310965
On 03/01/2019, I contacted customer service via both the online chat, and the toll free number to report a problem with setting up a Zelle payment. This issue dates back to July of 2018, when I first discovered it, and subsequently reported it to Ally bank who than informed me of having resolved the issue. However, the problem was never resolved, and remains outstanding to date.
On 03/02/2019, I conducted another chat session where the representative was able to assist me in initiating the Zelle payment. Subsequent to that, I received a message requesting for me to Ally bank to verify the payment recipient, and upon contacting the the toll free number, I inadvertently provided the wrong user ID to the representative who…
A deposit of over 700 dollars was mailed overnight to PA on 2-25-2019 and delivered on 2-26-2019 at 11:41 am for pick up. The Ally Bank Deposit Agreement that is located on the Ally web page on page 8 states the Deposit should be in my checking account by 5 pm 2-26-2019. Where is my deposit?
I sent a deposit slip that is filled out, and a note requesting the deposit be made and dated. I am not attaching any images because if the mail was picked up they will have everything they need.
I called Ally bank to get my account back from suspension because I accidentally entered my transfer backwards. My transfers were suspended for 2 months and I wanted to speak to someone to see if this could be fixed because I transfer every month.
I was put on hold for 1 hour, then was rudely told to contact my other bank and resolve the issue by a certain Amanda who would not give me her last name or identity number to file a complaint. She was laughing that I was on hold for a long time, as soon as I told here I was going to file a complaint, less than 1 minute later someone was graciously available to speak to me.
The second customer attendant because service was not provided, I asked here for Amanda's # or last name and she would also not give it to me, until after another hold for…
I just had a vehicle repo friday. And i told the bank i would contact them this week to what i could do to come up with the payment. And they said i will put that in your acvount well the next thing was they came to get it friday.
And the Repi guy that picked it up was telling my son whick he was driving friday that we called the bank and told my son that we caled the bank to come and get it. We never told Ally that.
I told Ally that i would see what i could do.
Also when they picked it up they took my plate off and drove it with my insurance i dont appreciate that. I will take action.
On January 11 I sent a check for 20,000 to be deposited in my online savings account. I made the mistake of putting the number of my wife’s Ira on the check . Ally contacted us and said that they couldn’t deposit the check in her Ira .
I apologized and told them to deposit the check in my savings account. When I followed up to make sure the problem had been straightened out i was informed that the money had been deposited in my wife’s Ira .
This was on January 24 and the representative Debbie said that it was noted that I requested the money to be deposited in my savings before it was deposited in my wife’s Ira . She apologized for Ally’s mistake and said the matter was resolved.
because l was concerned about the tax ramifications she said that she spoke with Jay in the ira department…
On January 11 I sent a check for 20,000 to be deposited in my online savings account. I made the mistake of putting the number of my wife’s Ira on the check . Ally contacted us and said that they couldn’t deposit the check in her Ira .
I apologized and told them to deposit the check in my savings account. When I followed up to make sure the problem had been straightened out i was informed that the money had been deposited in my wife’s Ira .
This was on January 24 and the representative Debbie said that it was noted that I requested the money to be deposited in my savings before it was deposited in my wife’s Ira . She apologized for Ally’s mistake and said the matter was resolved.
because l was concerned about the tax ramifications she said that she spoke with Jay in the ira department…
I closed out a jumbo matured CD on December 23, 2018 and did not receive my check until January 7, 2019. A large amount of interest was lost. The check was dated Dec. 24 but not mailed by your carrier (FIS output solutions until Dec, 29th).
It took another week because of their incorrect presort system. I would not advise anyone to do business with your bank. What is your position regarding this transaction?
My car was towed and dragged for almost 3 blocks with the emergency break on which caused my back tires to feather. I have called and left messages numerous times, but have not spoke with anyone as of yet. I also sent e-mail with pictures and video and no one has responded back this way either.
Please e-mail me or call me 708-334-6490.
we never missed a payment on this car. well we went to swap it out for a new truck and you said no. we are very disappointed. even if we could not get a new truck we would have up graded.
we don't think the is far. we would hope you coud reconceder. thank you for your time. sincerely lynn bills
I usually call each month and pay my bill with direct deposit from my checking account. 55 and when I called I was cut off "can't accept my call because amount is too low"???? Are you all going mad?? What is the problem??
I now sent a check via mail which is due by the way 12/10/18. I always pay early but I did not know about this. I most likely will cancel my card with you after this. I guess you don't want any customers.
I do have other cards and most of the time pay early. I guess you like late payments for profit. I am very disappointed in this bank at this moment. Thank you Birgitta Reese
There website is impossible to navigate Trying to make my 1st auto payment, they have no pay by phone For a charge ( kickback)they suggest using Western Union Going on line they have the worst system ever impossible to use on line service ...... worst IT system Ive ever seen
When you call they route you to the Philippines who will chat with you but get nothing resolved
I will be forced to make my. 1st payment through their kick back scheme with Western Union
I will file a formal complaint with AG of Texas
I want to talk to someone that can speak fluent ENGLISH . I got hurt at work 6 months ago and I'm barely getting by . I want defer a payment or two until I get back to work .
It's impossible to understand these people. I need help
Please know this is a formal complaint. I am writing you because of my sheer disgust in how I am being cheated by Ally Auto. It is my hope that someone here in the US can get this matter under control now.
When I purchased the car In September 2017 I was supposed to begin payments in November 2017.
However, I started to pay in October 2017. 00 are not to begin until the 10th day after the due date. 00 late fee. 00 per month. I need someone to straighten this out before I make another payment. I called to complain over and over finally, a…
I am constantly getting harassing calls concerning my June 2018 car note payment. I went to my bank and got proof of my payment, faxed it and I've also mailed it in with my July payment. I keep getting calls saying I'm late.
I've made my payments on time. I can be reached at 901-277-9477. I just don't know what else to do. I have read the reviews from Ally Financial.
it's been two and a half weeks now and I know for a fact the law says a bank can't hold a check longer then 9days . So I've contacted the consumer protection agency and am meeting with a lawyer Monday morning to file a suite based on the hardships no access to my money has caused as well as the racially motivated closing of my account and
unwillingness to provide any info or service Everytime I've called
I have been trying feverishly to get a form filled out from Ally. I have spent hours on hold, given wrong contact names and phone numbers. I had a vehicle loan several years ago, there is an insurance claim check that I never cashed.
The insurance company turned it over to the State of Illinois unclaimed property. This check is my property. Ally has sent me a lien release letter, however the State of Illinois will not accept it, as they want their own General Release for filled out before they will release the funds to me.
I have had a horrible time getting this done. Again long hold times, repeating myself over and over, been given wrong contact names and phone numbers. I don't understand why this has to be so hard. Someone just do their job!!!!!
Ally repossess my car after telling me to make a payment of $600 and start a payment plan, that was on a Monday. the next thing i know a tow truck was in front of my home picking up my car that was on a Thursday, the payment was due the next day on a Friday.
When I went to pick up my car from the repo company, my car was damage and items was missing. I call Ally to complaint I didn't get a response from customers service, also the company ally use to tow my car drove it, my miles on the odometer before it was tow read 150,000 after I pick it up from the repo company it read 156,000.
I believe that Ally and the repo company should pay me for damages and items being remove from my car.
on 8-28 2017 i personally authorized ally to take from my checking account money to bring my account up to date. the money was not to be taken out until 9-1-2017. it was taken on the 28th therefore causing my checking account to be overdrawn.
i have tried on the 30th of august to speak to someone at the bank which refered me to western union. they inform me it is not their fault, but ally bank is to blame. i will be filing a complaint with the federal govt concerning these practices.
jerry orick acct 628925025806 also this has hurt my credit. in july of 25 2017 i also was contacted over the phone for a pmt which i authiorized for 8-1-2017 to be taken and it never was therefore putting my loan in default.
your bank should get their act together. i will file my complaint and go on social…
Ally Bank would not accept my address said it was a rv park. But they have accounts for 11 years with the address they now will not accept. No reasoning with these people they are all like monkeys all do the same and say they?
I have faxed over 3 different days the deferment form since 9/30/16 thrust 10/6/16, and nothing has been entered in the computer system yet. Everyday i heaved called and they say I'm past due plus a late charge. I'm very upset!
I haven't had one late payment until now, because of this problem. Has anyone else had issues contacting Ally Bank? They are online so this really worries me.
00 credit from dealership Lou Fusz Motor Company in St. Peter's, Missouri. Originally told refund within 5 to 10 business days from the Smart Cash received from dealer on 9/1/2016. Since then have been told 3 different days that I should receive refund.
Now on 9/26/16 been told first or second week of October 2016. 00 for a car pass that I chose not to keep after I signed the loan papers with Ally bank I found a lower interest rate loan paid off on 8/31/2016.
I was told I could cancel both and receive a check if bank received the payoff before these credits went through. Still have not received check and no concrete answer from Ally customer service at the bank when I will receive it.
Hoping that someone can connect me with corporate offices (shown below)?
It is appalling to witness your employee Ismail and Branch Manger represent your company in such a manner stating that my documentation were fake. The Branch Manager contact the legal department of the back and they asked her or Ismail to scan the documentation to the legal department and the legal department stating that the documentation were fine. I was shocked and disappointed to have been treated in this way you should be made aware of your employee's action.