Altice

Since upgrading to fiber last month I keep loosing WiFi connection to my Samsung TV. HAPPENING ALMOST EVERY DAY.

I was told the only way I can lower my bill was to have fiber installed once installed thru told me my bill went up 40!! There sales people are liars!!

I have an unstable IP address it keeps changing some times it says I am in saddle river NJ, sometimes it says i am in Philadelpha some time it says i am in Ohio. I call repair and they have no idea i ask if they can give to someone who can help they put me on hold then I am diconnected This has happening everyday. many time a day. I try to goto a web site for buissnes and it comes up can not connect cant find an IP address. I have called and asked about STATIC IP nobody knowes what i am what talking about.

I need help this is what i get

This site can’t be reachedwww.googleadservices.com’s server IP address could not be found. Try:

Checking the connection Checking the proxy, firewall, and DNS configuration Running Windows Network Diagnostics ERR_NAME_NOT_RESOLVED

I would rate at 0.5 but that was not offered. My complaint is mostly (90/100) geared to the bloated, over paid, unconcerned, just plain greedy CEO’s!

Had to trade our TIVO for this poor excuse of a box from Altice/Optimum/Suddenlink! My word, the tech who designed this probably thinks it is easy but nothing can be further from the truth! Definitely NOT user friendly to us older population! Figuring out the recording wasn’t difficult but having to reset the begin and end times by a minute is ridiculous. Really?!?! Doing a good job include OVER CHARGING along with a MILLION commercials. Explain how much money do you need to get from the lower masses before you are happy. Are there really different cable companies or have you all merged into one big conglomerate? Cable, in the beginning was…

I've been waiting 7 days for internet service...hey've had every excuse you can imagine...cause an accident occurred with the line...they promised me service would be connected 24,48,72, hrs...for 5 days (& counting)...the company I work for for 30 yrs & my family has been customers for yrs with you guys..Um trying to keep this here...between us..I am seriously considering going to another internet business ...the choice is yours

o whom it may concern ,

I am extremely dissatisfied with my recent interaction with your company. I called and spoke with two different agents. One agent named Sarah told me, when I expressed my interest in decreasing my monthly bill , after going over with her for almost 40 minutes she came up with a plan of $64 a month. After I agreed and thought the transaction was completed, She then said she needed to transfer me to another agent named Sam Who said he was a manager. Before she transferred me, she assured me she would stay on the phone with me, so I didn’t have to repeat everything we went through and break it down with the new agent. She put me through with him, and then told me that it was all settled and to speak with the new agent and left the conversation. . When I spoke with…

On 01/10/23, a guy in a blue OPTIMUM truck did not ring my door bell but rather banged on my door HARD. I wasn't expecting anyone so I did not answer; however, when my dogs began going crazy I noticed he had let himself into my back yard.

I pulled my screen door down to ask if I could help him, not once did he identify himself, state he was with OPTIMUM or apologize. Just non-chalantly stated he was disconnecting services. " He was very rude, not really concerned about acknowledging the fact that he let himself in to the back of my property without my permission then stayed in front of my house for 15 minutes.

I called OPTIMUM while he was still sitting there and they had no record of him being here but said it was not uncommon because it could be a contractor. Advised if I felt unsafe…

Been customer service it was suddenlink. Suddenlink service was nrver out orfown. Since rebranding daily outages of internet.

I HAVE BEEN HAVING AN ISSUE WITH A SIGNIFICANT POP UP ON MY COMPUTER SCREEN WITH REGARDS TO MY INTERNEY CONNECTION. AFTER SEVERAL DAYS ON THE PHONE WITH THE ADVANCED TECH SUPPORT DEPT, THE SCHEDULED A TECHNICIAN TO COME OUT AND DIAGNOSE AND REPAIR AT THE PROBLEM.

THE APPONTMRNT WAS DECEMBER 29 TH OR 30 TH BETWEEN 8;00 AM AND 11:00 AM. I SAT HERE AT MY HOME-OFFICE LOCATION CALLING EVERY HOUR TO GET AN IDEA WHEN THE TECNICIAN MIGHT SHOW UP.. I ENDED UP WAITING 4 1/2 HOURS WHICH WAS 12:20 PM AND ****NO ONE SHOWED UP, ** NO ONE CALLED !!!!!!!!!!!!

ITS OBVIOUS TO SAY THAT YOUR COMPANY DOES NOT VALUE OR APPRECIATE OR REALLY WANT MY BUSINESS. I HAVE CALLED IN AGAIN SEVERAL TIMES TRYING TO GIVE YOUR COMPANY ANOTHER TRY, BUT THIS TIME I WILL ONLT GIVE YOUR COMPANY A *** ONE HOUR SERVICE WINDOW…

Moved to a new area, only option for high speed internet is with Optimum (Altice). Scheduled for installation the November 28th, 2022, but no tech came and got pushed to next day. Tech comes next day but his work order is incorrect, so I call and have it fixed but they try to push my installation another 2 days saying they can't contact technicians.

I have the technicians info so I call myself and he comes to install equipment, but no internet access. Technician says to call them and activate service, I call and they can't get it to work. I try again on the 30th, nothing done and I get pushed to December 1st with another tech visit appointment.

Nobody came or called again. 4 days in and service has yet to start. Every call they just try to push off to another day, and they don't honor…

I set up an account to have basic TV self install. I was told by several customer service reps that I can self install. I was told to pice up the equipment and was refused twice when I got to the store.

I'm getting basic TV which is the coaxial cable. Lce been to the store twice and they refuse to give me the cable boxes. 3 customer service reps assured me that I was clear to pick up yet they will not give me the basic TV boxes.

I certainly plug in a cable . I set up and paid for service over a week ago and was told I have to get my house rewired. Yet, I've been told by several of your reps that I do not have to change my type of service. Please give me assistance. I'm extremely frustrated.

I thank you for your time. Have a good day and stay safe.

I have an internet account with Optimum in Tyler, Texas. The address of the service is 3400 Varsity Drive, Tyler, Texas 75701. We have had HORRIBLE customer service experience. The account was disconnected August 15th, 2022 & all equipment was returned and I DID NOT authorize, nor did I return the equipment.

It took 8 phone calls and over 8 hours, and 3 days to get the service & equipment in working order again. I was also required to pay a reconnection fee when I DID NOT RETURN OR REQUEST THE DISCONNECTION.

The account was AGAIN disconnected on October 23rd. I also DID NOT REQUEST A DISCONNECTION OR MOVING THE SERVICE. When I called Customer Service they said it was an error from Optimum & they would have to fill out a form to go to the service department to get it reconnected.

My son…

My DISABLED father’s cable box said hold, I called and they tried to reset it, the second box won’t even power on, was told a tech would be there between 2 and 5 that day after waiting at his house for hours called back at 5:10 and was told no one was coming scheduled appointment for next day.

Called back to speak with a supervisor was told a call back in 2-3 hours. Disabled man now without tv till god knows when, your company does not appreciate your customers, which are your paychecks !!!!!!!

net lost the ability to receive or get emails on her cell phone. It has been almost impossible to get someone on the phone (a tech) to help, endless wait times. The one time we did get to a tech we could hardly understand what she was saying because of her accent, she said she could not help us as we bought the Apple phone at Verizon even though we use Optimum for our email service which is working fine on our computer.

She went to Verizon and they said it is an Optimum issue so she went to an Optimum store in Bethpage where they tried to help her but said she has to call for tech support. It has now been a week and we are getting nowhere other than frustrated.

We have been long time customers, pay our bills on time, etc. Please have a tech that…

landline phone service has not fixed for almost a month and very irresponsible technicians from top to bottom.

I returned equipment to them in July of 2021 when I cancelled my service. I was given a receipt as proof. Despite having a receipt I was told the non returned equipment fee was still reflecting in my account and I had to present at a physical location to have this removed.

Despite asking several times for an email where I can just sent the receipt as proof. This was the poorest most inefficient customer service. Their monopoly needs to end on Long Island.

My day from hell.. thanks to Suddenlink. My initial problem was A problem with Tivo “ flickering” when viewing recordings. Contacted Suddenlink service initially and set up appointment. Issue was not resolved first time. Tech said there was issue with signal. He left.

Next Tech came out and said signal fine. Left. Next service guy came out today. Said he didn’t have replacement for Tivo. He said he had one in his truck that was the newer Tivo. He installed. Did not work.

Said he needed to replace Modem. Did that. Since then he was unable to get anything working. No TV, no internet… none of my TV’s have worked since then. My security is not working… my Amazon stuff not working. I’ve spoken to Service office three times today.

Was told tech would be out today again to fix. It’s 8:00pm now…

I disconnect my service in March 2021 and sent back all equipment but Altice is saying that I did not send them back and has sent my name to collection. I have the confirmation that the equipment was received by their office and signed for by JMARIE.

If Altice is the new owner of Suddenlink Communications, I want to say that your Customer Service is awful. I have had no internet since Friday 07/03 and have traded modems in twice. Our local office seems to want to be helpful, but your Call Center and their canned responses and then scheduling a technician is deplorable.

I know this complaint will fall on deaf ears as you are not concerned about Customer Service, only the ridiculously OUTRAGEOUS rates you charge. I hope the Better Business Bureau puts the hammer down on Altice and Suddenlink.

Inconsistent service for 10 years and now no internet service for 10 days. 4 techs out and 16 hours of telephone time to distant 3rd party call centers. Commitments that supervisors to call back and no call in 6days from a supervisor.

Altice shows nothing online to make a toll free number to change billing. Tried to make billing changes online dealing with automatic payment but the online system would not allow me to do so. This day and age I can't believe this company is so behind on online accessibility for your account setups.

My cable box voice keeps going in and out. I have altice 1. changed hdmi cable, checked it on other tvs and same issue. called numerous times on the phone each time waiting for 1hr plus. Had a supervisor come and troubleshoot box but he forgot to bring new box.

tried chat session and could not get on. I repetadly asked them to change the box and they wont. they do not allow you to go to the local site and exchange the box. it is very poor customer service.

It is impossible to get credit, even for having no service, even when cable was damaged and it was reported right away. It is impossible to get credit, even when all their officials confirmed that the credit fully approved for couple of month of not providing service but charging.

-ZERO....

I have not received a sim card

I changed my mobile phone service to Altice Mobile on j2/20/20 and my temporary number has still not been changed over 24 hours later. I have tried on a number of occasions to speak with someone at Altice both over the phone and online. 50 minutes later.

My experience is ZERO stars to be honest

net I can not get online to my messages. Three -four times I have been on the line to change my password only to receive the message of LOGIN/PASSWORD COMBINATION INVALID. I was on hold for 40 minutes on 2/18 before I hung up.

Today I told the tech that I will not waste anymore time on the phone to change my password and if not corrected at your end I will not pay the March bill. I know you can correct it at your end and if you can't close my account and credit what I have already have paid for February. John Coronna

I recently purchased a iPhone 11 from altice and I cant even find the word to express how displease I have been. I started having issues with dropped calls. My sister came from out of state. She tried to reach me by calling six times.

I can be on the phone talking inside or outside it makes no difference. I return to the store and said Probably just area nothing they can do for that. The call dropped four times when I was talking to the rep and thankfully he called me back every time.

We rest everything and still issue persist. He stated the store should be able to do something. He stated maybe it was some local outages on your end. It could also be the sim. Yet upon returning to the store nothing was done.

I have a business to run! Why should I be left paying for this over priced phone…

have bad picture on 2 sets in house have made many calls spent hours with techs and on our own have been told many false answers got nowhere with your reps When I asked to talk to supervisor told for the last 3 days they are not In or to busy I was told at least 15 times I am on high priorty and will get a call back from one asap Never got a call we had an appointment for thur we called thur morning to say it got better changed appointment for Friday got voicemail at 2:30 confirming told last night we have no appointmet told Monday is the best WE HAVE NO TV IN 2 MAIN ROOMS Please call me at 516-617-8798 joe ward 516-474-7364 lori ward 631-392-1686 home after5:00

Thank-you Joe ward

Purchased service Nov 19 th never received SIM card but charged then bill nov 22 due dec 6 still no card went to Local store she gave me card took 26 hrs to port from Verizon now no service at all and know one can help we tried everything did another investigation ticket 22733 paid my 20.00 due still no service need my service please out 30 dollars plus tax so far and still no service phone say Alice carrier but no service not happy at all

your service phone system is horrible

I have had continuous problems for several months. Now I have a charge on my bill for a missed service appointment which was not my error. I made the appointment on October 14, 2019 at the office located in the mall in Alexandria, LA. M. M. M.

from a service technician who said he was on his way to my house. I immediately called him back and advised him my appointment was not for the 15th but for the next day on the 16th and I was walking out the door to take my husband to a doctor's appointment that was was out of town over an hour and thirty minutes away.

I never heard another word from anyone. I stayed home all day on the the 16th and no one showed up. Well I look at my new…

I cancelled the altice mobile the day I ordered. I was not told that to verify the cancel that they would call me. No one told me this. So today I received a email bill notice. I will not pay this.

Today I was told that to cancel they make phone calls to ask my pin. This is not right. If need my acct number for a account I never used is 3026219

To whom it may concern. I live in anderson sc. I pay 122$ for self install equipment and didnt know hiw to. Hook up my equipment . Purchase 10/8/2019@12_1 pm at the location in anderson sc. Never had hook up.

They are try to charge ne for 98$ for something that could not be hook up renturn the equipment 10/9/2019. @ the location in anderson i have all paper work. That was given. Im hopefully we can. Come to this matter and send my full refund. Sincerely mrs maxine williford. Contact number #8647122692. Thank you.

While the quality of Suddenlink equipment, broadcast and Internet are good in general, tech support for anything is horrible. Listed phone numbers are either not in service or no one answers. There are no email addresses listed and the FAQ’s don’t address the problems.

If you are the parent company of Suddenlink, whoever is in charge of customer service should have their employment terminated immediately. Was unable to login to my account t for months and unable to reach anyone. I finally called the line for new service and guess what? THAT call was answered!

I was fortunate enough to talk to a great person who helped me out. Now, I am unable to watch Suddenlink2GO on my phone. It directs me to Altice One app on the Apple App Store, that app says I ha e to use Suddenlink2GO but…

They have no Idea what they are doing, no support, no phone to call and total morons working there. I was told to take my locked phone to a cablevision store to have them unlock it. I go there with a wait of 45 minutes and was told by a lady that spent more time on her phone than at window that they do not do that and I would have to go to my old carrier to get it unlocked.

Sprint said i will have to leave it and pay them for the service. I was #16 on line what a shame a big company is run so poorly

I went through the drive through on 9-30-19 at 8:24 pm and was told there was no Cajun sparkle, or salt and pepper and I wasn’t going home to eat it so I had no condiments whatsoever. The biscuits were cold no butter or honey.

I think the customer service was terrible and a very disappointed meal. When I called the number at the bottom of receipt it just rang finally a recording came on and I left a message. The receipt says #12358 check 332. Kansas City Mo

I ordered Cable and Internet on August 25, 2019. I have had three separate people show up to attempt the installation and none of those have worked. I still do not have internet and have been charged for a second month for something that has not been completed.

I was told that I would have to schedule a fourth time to get the internet setup. I will not be doing that. Cant speak to anyone because they keep pushing it off on different excuses.

Signed

Beyond frustrated.

They lost my personal info I emailed and Robert ID E17 is just ridiculous. He over talks and refused to let me speak to whom I asked too. His customer service skills are the WORST!!!!!! It makes me really consider going to another company.

He also left me on hold forever!

Wish I could give zero stars.

1. I have a new phone. Whoever had the number before me is part due with Altice but even though I have called several times to resolve it, they still are recording as both mine and the person who used to have the number!

2. When talking to customer service, I can hardly hear the associates, you can hear the conversations of all the reps beside them (it’s like they aren’t wearing headsets). Terrible.

3. Can’t reach anyone by phone in corporate offices. Rather than fix the crappy service, they ket the crap service continue and then don’t publish any corporate phone numbers. I even tried the one number that was published - their Investor Relations number and even the , the mailbox was full and disconnected the call. Are they going out of business? It would…

Visited SuddenLink office in Lubbock , Texas, today Monday September 23, 2019. Purpose of visit to top up account. In these premises there is a counter with two employees. above the counter it is clearly marked "PAYMENT CENTER". Waited in line, with my wife to be served by either of two employees, one male the other female.

The female employee called out for anyone returning equipment to come forward and proceeded to deal with all customers returning equipment. The male employee, when finished with customer in front of my wife and myself informed us that he had to leave and would be back in a minute, disappearing into a nearby office.

After approximately a ten minute wait I knocked on the office door as I was disgusted with being ignored. At that point the female employee said that she…

We pay you more than $4000 per annum for internet, phone & TV. We regularly have no or poor service and NEVER receive credit. Currently we have no internet or phone or alarm system @ 4377 Noyack Road, acct. # 07839-350430-05-2.

I spent 40 minutes on the phone w/ you last night & my granddaughter was at the house & spent 30 minutes doing what the phone technician asked her to do. They told her that they would send someone out today & that you did not need house access.

This AM I get a call from the technician & he says he needs access to the house, although we were told otherwise last night. What is going on? Another 30 + minutes on the phone & I find out that someone does need to be there & I need to reschedule the appt.

I am 68 years old & have lived through many communications…

Change of ownership, going to a new location, started process on 8/8/2019 was suppose to be done on 8/28/2019 and it still isn't done. Have been treated very poorly. I need someone to call be as soon as possible. 304-256-4114

If I could give Altice Mobil 0 stars I would. I’ve received my SIM cards 4 days ago and am trying to get my phones working wit them and the just refuse to connect. There is no customer service phone number so you have to text with them.

Of the 3 times I’ve waited forever to be connected one time I was. The agent was not at all helpful and she had to escalate my issue. The next day I received an email that confirmed I had received my SIM card.

Only that wasn’t the answer to my issue because I knew I already had the SIM cards. If you want a mobile company with non existent customer service than this is the one for you. I guess I’ll stay with Verizon, paying more is probably worth it.

why can i not get a store number? not phone number but store location number?

First my whole transfer of services suck. The package I originally had don't have anymore. Was told that my service would be turned back on with 5 day extension just to find the AGENT was wrong. WTH I had service for 2or 3 yrs teansger now it's new service.

So my kids have NO CABLE BECAUSE THE AGENT DOESN'T KNOW HIS JOB.. How is that my fault akjng for a friend. Thank you for your services

Have had service issues since i switched from FIOS to Altice. Called the 1st week was told a service call was needed, but i was disconnected. When i called back i was told i should have called back. Since i was told before being disconnected a tech would sent i assumed your company would follow thru.

Called again Tues Aug 20th. I was told it was a line issue from the pole to my home. The tech came & saw that the installer left old Verizon wires in place. He used those to hook up the new Altice boxes in both rooms.

Also left the old face plate on the wall. or turn volume up & down. Long story short i feel i should be compensated for these issue's. Especially the way your tech did the initial install

Over the pass year we have a had an intermittent problem with TV, Network, and phone. We thought it was something in our house. " But shortly it would start again. " So I revived back to my days as a tech manager, and started to check thing out myself.

First I changed the modem, and cables, no help. Then I changed the router, and cables no help. Now I called your service center (and the line drops), I call again, and the recording says "heavy volume, Blah, blah, we'll call you back (remember I have an intermittent issue).

After 10/15 minutes I get a call back from an agent who says "her system is down and can't help at this time, but will call back when her…

The company optimum has started billing me every other month so instead of getting a monthly bill I’m getting a bill for two months and they’re charging me a $10 late fee for their billing error. I have tried contacting customer service and speaking to his supervisor .

Without any satisfaction they refuse to credit me the late fees. When they send me a monthly bill I always paid on time they have not been sending them monthly so the bills aren’t coming on time so the bills aren’t getting paid on time this is not my fault this is their billing error I would like a credit

I returned my internet equipment on August 5, 2019...paid in Advance until the 15th and Altice does not want to refund me for the 10 days of non use of services!!!