Altice

The company optimum has started billing me every other month so instead of getting a monthly bill I’m getting a bill for two months and they’re charging me a $10 late fee for their billing error. I have tried contacting customer service and speaking to his supervisor .

Without any satisfaction they refuse to credit me the late fees. When they send me a monthly bill I always paid on time they have not been sending them monthly so the bills aren’t coming on time so the bills aren’t getting paid on time this is not my fault this is their billing error I would like a credit

I returned my internet equipment on August 5, 2019...paid in Advance until the 15th and Altice does not want to refund me for the 10 days of non use of services!!!

Every 4 hours the service disconnects. From 2:00 AM to 6:00 AM there is no service. Cannot watch the same channel for more than 4 hours. No late night movies after 2:00 AM. Constant disconnects during movies and sports events. Reconnecting means pressing the start button, then the TV button, then you get Channel 12!!! Will not automatically revert to previous channel after disconnect -- have to check the guide -- tedious, meanwhile missing 15 minutes of the show you were watching.

Zero stars!! Will schedule a disconnect and removal of equipment back to my original Optimum service, which is mediocre at best -- but at least you can watch a complete movie or sporting event without interruption, as long as you reset modem, etc., every week or so.

A monopoly -- no available Fios or other…

It appears that my bill continues to increase, all I have is basic service, I would like a representative to give me a call to discuss how I can lower my bill. I have tried calling customer service and get put on hold, I have not been able to contact retention dept. to discuss this matter.

If I do not hear from a representative soon I will find another cable company to service my residence. I know I am a small account but it should matter to someone!!! Phone number (252) 883-2477

I RECENTLY WAS CONVINCED TO SWITCH TO YOUR SERVICE AND I AM VERY DISSATISFIED. AFTER SETTING UP AN APPOINTMENT AND WAITING FOR YOUR TECHNITION TO INSTALL YOUR SERVICE-I WAS INFORMED THAT IT WOULD NOT WORK IN MY HOUSE. MT TV IS ON ONE LEVEL AND MY COMPUTER ON ANOTHER .

I WAS INFORMED THAT I WOULD HAVE A POOR SIGNAL IN MY BASEMENT. I HAVE A SIMPLE RANCH HOUSE -MANY PEOPLE HAVE MULTIPLE FLOORS IN THEIR HOME , IF YOUR PRODUCT DOES NOT WORK IN THESE HOMES YOUR SALES PEOPLE SHOULD BE ADVISED TO INQUIRE WHERE THE INSTALATION WILL GO .

HOW CAN A BIG COMPANY DO BUSINESS SO POORLY. YOU HAVE BEEN CANVASSING ME FOR YEARS AND WHEN I FINALLY CHANGE YOU CAN NOT SATISFY A SIMPLE TRIPLE PLAY REQUEST THAT YOU PROMISED . TRYING TO CANCEL AND GET A REFUND WAS ALSO QUITE A TASK --IT REQUIRED MULIPLE…

Altice is blocking my cable channels every night for several minutes stating it is for testing. I’m missing shows and endings of shows I’ve been watching for almost 2 hours or critical parts or movies not knowing what happened when it finally goes back on!

Why is this going on? This is unfair! It’s been going on since the beginning of July and keeps occurring every night!

Heather Kent 7/15/2019 530 falls creek rd tornado wv, 25202

To whom it may concern: My name is Heather Kent and I am writing this because of the extreme amount of problems we have had with Sudden-link communications. Before I get into this fiasco, I want to tell you why I am so livid about this. We live in a rural area. My husband has a Traumatic Brain Injury and HAS to do therapy on line due to a lack of resources available in West Virginia. He has not had his therapy done properly for 6 months due to this issue. Also, our phone is connected to our internet and I travel for work. It is my life line to my husband and his life line to the out side world. Should he get hurt, he currently wouldn't even be able to call 911 for help. On Feb 25th, 2019 we had a major storm in West Virginia and…

There is a truck for VerTek. A contractor for you parked on the side of my house for 2 days unattended. Since this is a private neighborhood located near a high school , which has many little kids I found it to be a danger to children and an eyesore in the quiet tree lined neighborhood in Merrick to keep this truck parked there .

I will be sending a complaint to the town and Town of Hempstead . Please remove the truck for myself and the neighbors around me are not happy. I understand for a few hours but not 2 days unattended. It’s a security and safety issue .

it is on Reylea drive and St Marks Ave in Norrh Merrick.

Before Altice took over the EAS test ran while regular programming played. Now I get a blue screen with a poor quality female robotic voice. It takes 5 minutes to get the cable back or a reboot of the cable box. I expect better service.

purchased a new tv and bose soundbar for my new Altice box.. was not able to sinc so I called Optimum Altice. Called Bose,spent days back and forth with Bose and Optimum ,had new cables sent,Optimum suggested an installer might be necessary,Bose promised more cables ,the store I purchased it from was sending an installer tomorrow .

I then called Optmum about another problem today and mentioned the problem with the soundbar and she informed me that aAltice knew that one could not sinc a sound bar t their system. Almost three weeks of calls and experts when Altice knew from the start that it was mission impossible.

am going to do my best to obtain satisfaction.

had pixelation ,no visible screen, just sound ,no response to channel or remote. And now I have DVR issues. BTW THEY WANTED TO CHARGE ME FOR THEIR EQUIPMENT PROBLEM. NOT WORTH IT.

CABLEVISION was not willing to help with my monthly bill until I called to cancel service with them and informed them that I had switched providers. At that time I spoke to Shirley in the Retention Department that promised me the moon and lower my monthly payment without changing my package to get me to return to Optimum.

And only at that time was Optimum willing to listen and assist with lowering my monthly payment. Eventually convincing me to return to CABLEVISION. Once I agreed and returned to Optimum they seem to come down with amnesia when it came to the promises of lowering my payment enough that made me change my mind even after Fios had been installed, only to end up with a larger monthly cost and

bill which immediately has me reported as past due 2 months and never making any…

Dear Sir/ Madam: I'm submitting the enclosed complaint, per the conversation with the local Customer Service Department; in regarding to a service call on Friday, May 3, 2019. Which was scheduled between 2:00 - 5:00PM. After two reminder calls from the customer service on the prior night, I receive a call from Technical, Angel Alvarez at about 4:05PM on the 3rd of May.

As he informed me that he would be arriving at the appointment in about 5 minutes. I informed him that I needed a D - Link router, as I was advised by the customer service representative. He didn't call again or keep the scheduled appointment.

Then about three hours later, at about 7:12 & 7:23PM, I received a call from Technical, David Forbes, who informed me that he arriving shortly for the scheduled appointment. As I…

I have had complimentary cable in my office as part of my contract since 1983. Two years ago I added phone and internet to my account, except the signal strength was so poor I was forced to another provider or go out of business.

When I removed the phone/internet they cancelled my TV account. I have spent no less than 6 hours on the phone with different departments, sent my contract, the superintendent form and a letter on corporate letterhead to over a dozen departments and am now receiving bills for a service that is supposed to be complimentary.

I am no longer marketing for Optimum/Altice. All marketing information in my move in packages for new residents are being removed immediately, I will no longer allow you to host events at my properties or distribute marketing materials to my…

WORSTN CUSTOMER SERVICE EVER!! NO VALUE FOR PRICE. Today, April 24, 2019 just spent 35 minutes of my time that I will not get back and have no satisfactory resolution to. The bill is way too high. I called to talk about what my bill was in 2017 vs now for the same service.

The bottom line answer was " too bad this is what it is" . This is bad enough but what sent me over the top is that your call centers should be an embarrassment to your company. You have low level staff that are barely qualified to take my McDonald's order.

The first time I called today the "customer service" agent had a heavy Indian accent. I could not understand her. Further there was so much noise in the background it sounded like she was talking from a subway station. When I expressed that I could not hear her , the…

The system works as long you don’t mind constant rebooting. I get up in the morning and one of my 4 boxes will need to be unplugged, replugged and restarted. Also, there’s an issue when you try to play a DVR recording as they occasionally won’t start.

Charged for NO service when I notified Altice that I would be in South Carolina from 01-08-2019 until 06-17-2019 amounts withdrawn $187.87 & 198.99 on 02/28/2019 I am paid in full to Home Telecom now 2x from Altice 1111 Stewart Avenue,Bethpage,N.Y. 11714 I ask funds be restored efforts to resolve matter with customer service to no avail

Horrible service. Cable constantly down. Called Altice for service, tech came and never resolved the problem. Called service again tech arrived at 10:16am never called us or came to the door. Called ALTICE rep Abah and i asked to speak to a manager Abah would not let me speak to a manager.

I asked if Abah was refusing to put a manager on the phone and he said yes. He said he was sending the tech back to the house. I asked him not to send the same tech being that he never contacted to let us know he was here earlier, and Abah stated he was sending the same tech back.

ALTICE needs a lesson in customer service.

I've been trying to contact optimum.net customer service for an email problem I've been having. First, I was place on hold for what they said would be a 45 min. wait. So I decided to leave a callback number and was told I'll get a callback in approx. 45 min. I didn't get any callback. Secondly, I placed another call and hung on for the additional 45 min. that I was told it will take. One hour later, no response. Third, I called again and was told there would be another 45 min. wait. I left a callback again. NOTHING.

So now I called another local NJ number, and was told that 45 min. would be the holding time.

OK, I played your game long enough.

I called the SALES Dept. and was told that they would call back in 5 to 7 minutes. GUESS WHAT! They did. So you're willing to sign up new…

Refused to accept payment from son because he did not have drivers license. Sent with my personal check and bill to make payment today. Said would only accept cash. Currently withdrawing cash. Is this a new policy? Will you accept personal checks via mail?

Your product is the worst ever and your customer service reps are ignorant. They don't listen to the customer and over talk you. WORST PRODUCT EVER WORST CUSTOMER SERVICE EVER. Left 2 message for a call back from a Supervisor still have not received one.

ps.. you need to reimburse me for the 80.00 missed service fee. I may bill you for the many many many hours I've wasted holding holding holding on the phone for a supervisor or some with a brain to answer my questions!

Have been losing internet and TV connect since Altice was installed. Wasted all day in the house for tech to come and now appt has to be rescheduled because he has to come back with a new box. Why didnt he come with one and your going to charge me 80.00 for a missed call?? It posted everywhere that your boxes are having…

The musical selections on the Easy Listening channel (Long Island 897) is boring. Too many piano solo, too many violins! Sounds more like classical! Please bring back the old 897 selections. It was mor elively than we are hearing now.

The new graphics are fine but the music is slow and draggy. Please bring back the old playlist, OR, bring the old playlist to another channel. So far, there are lots of Latin and rock music and only one channel for Easy Listening.

These, current, selections is more than elevator music …….. BORING1111

In re: Optimum,net - New email page. Another case of change for the sake of change. There was nothing wrong with the old email page. But let's change it anyway, and make it worse. Did anyone bother to actually ask any users how they liked the new one before putting it on line?

First - email list is larger, so I see less emails at once. Not an improvement. I used to be able to check off all the new emails I wanted to delete from the inbox. Now my choice is either select all, or delete the unwanted emails one by one. Not an improvement.

I have been a customer for almost 20 years and I have service at two of my houses . One of the homes is my summer house 40 Milton Ave , Sag Harbor , NY 11963 631-899-3363 . 00 a month bill sometimes on time.

00 that is past due now ( mind you I made a payment in 12/2018) , EVERY YEAR they tell me to pay a reconnection fee and first months fee . This is a scam!!!!!!! The csr are also very incompetent , I spoke to three today and none was of help.

this co is the worst co. I have ever delth with. I moved from one address to another. I was told by 3 different people when moving from one address to another no fee. they never said there would be a pro rated fee.

I was told all saved programs would be saved in the cloud, told by again 3 different people. not so all my programs for my grandchildren were lost. the tech that did the reinstall. had a different phone number, that was wrong, I had to do the work to get my org. phone back. there was approx.

4 ft of extra wire. I had to have a tech come out again. I have been in touch with a person named marinan. at first things were ok. she said she will take care of things. not so. i have been told she was going to go to a higher level.

not so all this started when I tried to get my free…

I have not been able to watch my television for over one year. When I called to cancel the TV, the reps (Irish and Lashander).,, two of whom were very nice, suggested I have them reconnect the TV as it was previous set up. Since that time, the TV cable was disconnected. When Mr. Jean Dalmas and his assistant came, he said it was not possible to have it hooked up as before and would not even reconnect the cables to the TV.

I need to disconnect the television before I incur another bill for no purpose. I applaud the two customer service reps for being nice but think the company should be on the same page. Or is it just lazy technicians?

Mary Morrongiello

I was going to write a bad review but thats not my style . It all started with my cable going out . I called and spent over one hour on the phone between hold and trying to fix my service which after an hour still did not work.

so the made me wait 6 days for a service man which i had to wait for . he came very nice guy fix the problem so it seemed but three day later went out again spent another hour and a half this time still not working .

waited for 6 more days for service man this time tv started to work the night before . I went out when he arrived told him it was ok and he left but they billed me $80 pretty funny 2 days latter it went out again .

spoke to manager who would not refund my $80 told me he would look into it . I think it is unbelievable to be treated this way your…

i cancelled my account with Optimum on 10/15/18. I was informed that I needed to return the equipment in order to cancel the account. They placed the account as "pending termination". The equipment was returned on 10/18/18. I called back on 10/20/18 and was told that the equipment needed to be returned in order to cancel the account.

I explained that the equipment was returned and I would look for my receipt. 00 for 10/16/18 to 11/15/18 so that the account wouldn't show as delinquent and a refund would be issued once the equipment showed are returned. I found the receipt and called back a few days later. 00.

I called back today 11/08/18 and was told that there was no refund due as the equipment was returned in the billing cycle. I asked to speak to a supervisor and the representative…

00 credit for a service call. The wiring in my apt is 11 years old. Six months ago I went back to you from Verizon. When the new boxes were installed nothing was done to replace the old existing wiring.

Due to this, I was charged for a service call because the old wiring was defective. I should not be charged and new wiring should be installed in my apartment .

Hello,

I am fairly new to Optimum and have been poorly mistreated last night while I spoke to at least 4 Customer Service Representatives.

I called to inquire why my cable was turned off and not one Customer Representative could give me a valid response nor did they assist me in rectifying the matter, however they informed me that I had to pay over $317.00 to have service restored and I was also blocked from making any payments online and I needed to pay in the store only. Now, that comes as big surprise because there was only 1 payment that I missed due to a financial oversight with my bank, Navy Federal Credit Union. I repaid the $143.00 that was delinquent due to my financial institutions error with a valid credit card and the payment was posted to my account on 10/30/18. Last night…

Cable services not working. Numerous calls to Cablevision nine cools to be exact service appointment not available after begging for an appointment promised November 2 8 AM to 11 AM service representative named Sasha call back to confirm appointment tall by Ruben no such appointment existed to morning with from work no resolve all systems cable telephone Internet not working.

I have been a customer since 1990 and have never been treated so poorly. I have been told they can’t help me.

My experience is less than one star. I called to have my services put on seasonal package as of 10/8/18. The representative (Boni) shut off service as of today. Called again and spoke to Omar. After 20 minutes he restored my service. Got regular tv back.

After dinner I tried my dvr and couldn’t get my recordings. Called again and spoke to shaire. He referred me to another person ( Kyle). After another 20 minutes he said everything was fixed on his side. I still could not get dvr service and he told me that I would have to wait.

I asked for a supervisor. Martin came on the phone. I expressed my annoyance at the service and he hung up. You could listen to the recordings and hear that I, in no way deserved this treatment. For over $200 per month I expect more. S.

I still don’t have dvr…

I have been a Suddenlink customer for years, and during all those years I have never received good reception on cable TV free from interference that scrambles the picture. I complained for years over the 800 number to no avail.

I've had numerous technicians come to my home, but the problem is never solved. What's worse, they know what the problem is! Just the other day a guy from Suddenlink was in my backyard working on a box that is located on my property, and he like others told me the box needs to be replaced. Why hasn't it been?

I called the Altice headquarters in June, and they connected me with a woman named Megan from Suddenlink, she said she would send out their best technician and the supervisor, but the supervisor called to tell me he couldn't make it - guess he was afraid of…

Your customer department is literally useless. No one can make an executive decision. GO TO THE TAPE. I am waiting over a week for an answer. Do I have to contact the PUC? I have been a customer for many years.

Do you think I have nothing else to do but make up a story for $11. It turns out that the cable OUTSIDE my home had to be fixed. This is after exchanging the modem and router and two service calls. (all for $11?

Thank you for your kind and immediate attention.

Completely dishonest. Paid for 60 megabit service. They installed 10/1.

For $15 more/month they had 200 megabit service and cheaper installation.

Wasting too much time trying to get this resolved. Reps told me they don't even sell 60 MB any longer.

Totally disgraceful. Optimum used to be decent before Altice.

Ever since I switch to the Altice box it has been nothing but trouble And the tec. Im disgusted . Its been two weeks know on the glitch. They send out a guy today he did nothing but hang on a pole.

He did something to the box and said he had to leave he is only allowed 45 min a customer. and now we cant even watch tv and have to wait three more days for them to come.

Also im paying for something that does not work they should take two weeks off my bill. I think i will switch over to they can be here tomorrow faster the the cable guy. really sad ....

HAD SERVICE TILL MIDNIGHT 7/11/2018 I GUESS. MR. DOXEY HAD NOSE SURGERY THE AM OF JULY 11, 2018. BASAL CELL CANCER 97 YEARS 3 MONTHS OLD HAD CABLE FOR OVER 20 YEARS. MY NAME IS JANET LEACH, FAMILY CARETAKER. HE AWOKE THE MORNING OF THURSDAY JULY 12TH AT 10;30 AM & GOT OUT OF W/C TO SIT IN CHAIR.

I PUT TV ON FOR HIM & SCREEN READ THE TV WAS SHUT OFF FOR NON-PAYMENT OF BILL. I READ THIS TO HIM & WITHIN SECONDS HE LOST HIS BALANCE MOVING INTO THE CHAIR & FELL IN SLOW MOTION TO THE FLOOR WITH MY LEFT FOOT & LEG BRACING HIS FALL.

I GRABBED FOR THE PHONE BUT THERTE WAS NO SERVICE. ( SHUTT OFF TV NOT THE TELEPHONE ON SENIOR CITIZENS. WHAT HARM IS THAT- WE DON"T MAKE CALLS- HE DOES NOT MAKE CALLS, I…

A business with upper management problems will be reflected by the way the employees conduct business and the service provided by employees. You will not like what I have to say. If this complaint is read, would like to go home at night with a feeling that you have earned your salary?

Then restructure the way information is handled. At this time when the general public request service, and the technicians encounter a problem and the information is placed on file with whoever the information turns into a jig saw puzzle. Work to be accomplished is in a reverse order to what is required.

This is causing a loss of production by the employee. After a tech. from SudenLink is dispatched to the service location and finds that a drop is required, and turns this information into the proper…

Have to reboot box every other day. recording won't play. then it states there's an issue playing the video. Please try again later. Voice control on remote stopped working. dropped remote once and back piece broke on two remotes. the box doesn't hold many recordings. Terrible Terrible.

I wouldn't recommend to anyone.

I have been in the phone with cable for 2 hours today.I am trying to get my service fixed.I cannot get anyone to help me.please help.I have been a customer for 24 years.Thank you 9144763087

After seeing numerous commercials I decided to try Altice. At the time when I called for an appointment for the Altice installation I was NOT advised or questioned whether or not all of my TV's (we have 8) were HDMI ready.

When the technician arrived he advised me that one of our TV's was not HDMI ready. The technician was having difficulty setting up the Altice & when I questioned him he advised me that the employees did not receive any training to set up the new boxes.

From the moment we began using the Altice system we had issues. Couldn't get the TV on, couldn't log into Netflix or On Demand, a TV would shut off by itself while watching a program, the remote Voice did not work and the ultimate was that we purchased a new TV to accommodate the Altice program since one of our previous…

I was told installation would be waived. It was not. Don’t trust them in phone. Make them send email confirmation

Altice one app does not work on my Ipad. Called many times and no one can fix it. If there is anyone there that knows how to fix it please do so. All I get is talk and they tell me it will be fixed in 24 to 48 hours never happens.

When I open app on the bottom it says home network disconnected but the wifi is on and working. I can record a show and watch on the TV so it is connected but there is no play button to use but if I go to channel 12 there is a ply button and it works.

That is tho only station that has a play arrow and works. Thanks for your help to fix this.

Suddenlink communications no longer the competent company it was before Altice buy out. We have had no phone internet or tv service for a week.. Made appt. for technician, no show no call nothing! I called they said he was here, He was not!

We are elderly and depend on our services.

Supposed to receive installation of cable, internet and phone service on 11/17/17 between 1 and 5 PM ET. Kept checking for updates and installation time was dragged out until 8:15 Pm. No call to reschedule, no apology or explanation, Supposed to hear from a supervisor with an explanation of exactly what went wrong (48 hours). NO CALL FROM SUPERVISOR.

Called after 48 hours and was told all supervisors were busy but I would be called with an explanation. STILL NO CALL. I am a senior who has dealt with different cable/internet providers - I have NEVER EVER been left with no installation at the end of the day.

Most concerning is the total lack of concern on the part of anyone that this has even happened. Of course, hard to get too concerned when you are taking the call in Houston from a…

Optimum acct. 0785891691702 2 516 897 7020 In June my bank-Apple bank-sent a check to Optimum for $156.58. In July I received anew bill with an arrears of $156.58 Optimum said they never received the check. I made numerous calls and was always told no check received. Finally both an optimum representative and my bank told me to stop check (same thing happened last July). I then sent my personal check for $276.24. Now I get a bill for $20.00 for stopping the check. I should be reimbursed for all the calls I made trying to explain that it is somewhere in a bin inPittsburgh. It was finally found after 3 weeks. Please cancel this fee.

Thanks

Marcia Levy

When I sign on to Aol.com, I check the Recent Activity with in my Mail Settings and find that this IP address: REST via Broadband, Unknown. IP: 10.73.4.148, is signed on just after me. I use Cable, Cablevision Systems Corp. IP.68192.147.110. Why does this happen?

I noticed they recently changed their name to Altice Cable. I don't use two computers to sign on at the same time. Is this a hacker or a problem with this? I have never had this problem before with aol.com, and I changed my password numerous times to stop correct this problem and it still happens, can you help me resolve this problem?

I can not watch football games on my Xbox console it is always scrambled video and audio. I have Suddenlink cable which is now Altice going to 3 TV's, the only one that have problems is the one hooked to my Xbox. It is supposed to be for entertainment but it failing badly. PlayStation sale is going up because Xbox fans is switching over to playstation because of poor services like this. I'm very disappointed.

Altice is a cable, telecommunication, content and media company that has its operations in Europe, USA, Israel and other overseas territories. Known for its high speed capabilities for both residential as well as business corporate sectors. I went ahead and found their info if you need it.

Corporate contact Nick Brown Head of Investor Relations E-mail: nick.brown@altice.net Phone:…

Ordered internet service at the Suddenlink retail store in Greenville NC and given an appointment for Saturday 9th jam between 4 pm and 6 pm. Suddenly turned up on Friday put a door tag saying was here at 1 Am well no call no communication and my appointment for which they had sent an e mail cancelled for no reason.in fact I had to change my weekend plans to be available. On calling back as well as visiting their store again on Friday today no apology nor could they do anything as it is all out of their hands including the so called manager.

What kind of an organization is this and that to before starting service. They can now only give me a Monday appointment which means I have to take a day off and re arrange my schedule. Who's going to pay for my ruined Saturday and probably Monday…

The Suddenlink program schedule is way out of sync with the programming. Some shows are hours off the presentation. Some movies show a different movie. It is very annoying. This appears on Discovery, History, movie channels and more. I have called Suddenlink customer service but instead get put on hold, incompetent support reps!

Now they are telling me to call Altice. I found this photo online of their call center, it's no wonder I can't get any response. Look at the cubicles they work in each day.