Amazon

So I pay for 3 different service’s through my Amazon account and I noticed that I couldn’t use 1 of them so I called the customer service and that’s when the nightmare started… First I was told that my service was canceled but how is it canceled and the renewal date is 7/31/23 this call was on 7/28/23 so I asked for someone else I can’t move forward if you can’t see that my subscription is still ongoing auto pay.

Then was told that the service that I was clearly paying for was not the service I was calling about, excuse me I can read it says paramount + showtime but they still insisted that I could not be paying through their app, what I have been paying for this service since last year.

I finally asked for a email so I could just send a screenshot and demanded an apology and got hung up…

They lied to me several times stole my money packages everything I will never shop with them again

I wanted to order two sets of curtains but if you bring them up with two pairs in your cart they were triple the price but if you rang one pair up at the time they were only $21 but when I went to order the second pair for $21 I couldn't find the curtains with the coupon attached and that woman manager supervisor I talked to was an ignorant woman that didn't have no brains at all she couldn't understand that I could got two sets of curtains for 42 like 43 dollars so

I had to cancel all my order and always play games on somebody's trying to order something when one curtain I got for $21 two panels in pack and I couldn't get a coupon for the second set of curtains for $21 it's just a big rip off and she didn't care if I got a second pair so I told her cancel the whole order but when you put…

Jai ete leurré un item mal identifié en plus il était de piètre performance et juste dis vous avez le choix 10 $ ou remboursement avec un ton arrogant et on ma raccroché. Moi je voulais remboursement +dédommagement vu jai indu en erreur par l'annonce de Microsoft qui disait Bluetooth et finalement il n'y avait rien de Bluetooth avec l'ensemble qui était là c'était seulement sans fil avec USB il y a ici peu importe la manière qu'on écrit des critères dans la barre ils nous sont toujours ce temps ensemble comme étant le meilleur vendeur et le mieux côté je crois que j'avais droit à mon remboursement plus de dédommagement parce que moi je me suis fait à l'annonce j'ai attendu je suis là ensemble et malgré tout j'ai assez de pluie sur moi pareil un peu pour le prendre mais malgré tout on…

I returned 3 one by the way did t require a refund well the acknowledged the one that didn’t require a refund but not the other 2 a rep even canceled my return so I could track the return even though the received it in the warehouse on 7/20

I have been a customer of Amazon Prime for many years. Recently you changed carries for "delivery" of packages to USPS. This is a nightmare in Plumas County California. The postal services cannot handle the volume and packages are being lost.

I have to go wait in line at the post office to find out they cannot find my packages.

They didn't deliver my product same day and then didn't notify they shoved it in a hot mail box and it melted and destroyed the mail box I'm out cost to replace.

Last week they took £95 out of my account for prime which I never authorised phoned ip same day for refund. Today phoned again about refund and expect me to wait another 5 to 7 days for the refund as not put through they are quick enough to take the money but not pay it back its a joke and are not willing to pay any quicker my money

On 7/23/2023 around 9 pm, I was trying to figure out a warranty issue regarding a product and gave feedback regarding the inaccurate product description on the website. A customer service person named Anas had a very bad attitude instead of helping me figure out what was going on.

I tried to buy a new camera, but it was a renewed one when it was delivered. I didn’t know that because the website didn’t say that at all. He said it showed in the order detail of the website version, at that point, I figured it was not showing in the APP which I have been using all the time.

I was trying to let him know that, but he wouldn’t listen and suspected me of being a scammer and didn't believe me at all instead of taking some time to investigate it. Even though I tried to offer a screenshot to prove…

Amazon has the worst Customer Service employees and I believe because their are too many foreigners, and there are too many untrained employees who DO NOT know how to talk or treat customers with respect which causes a Customer like myself, to become abrasive with my conversation with them. There should be a form available on the site so that it reaches the Administrative Office so that they will know exactly who these individuals are who are not being caring when they are speaking to each person who calls in with his/her problems.

54 PM. KDP - reviews support. team. Poor communication and call was hang up by a manager named Cara because she was upset and being a manager did not know how to talk to a customer. 1st spoke with Laeeq and he could not resolve the issue then spoke to Cara. Requested her manager's contact.

She said some manager will contact me, i requested the name. She replied multiple managers someone might call. I asked for all names. She hung up on me. No one has called me in the 24 hours

I keep getting told differently answers about a item i never received!! I sent the item back and still not been refunded a month later !!!

I recently had a frustrating experience with Amazon's customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it.

After reaching out to both the company selling the product and Amazon's customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday.

Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer…

I ordered a Bluetooth headset and Roots the next generations on DVD on 7/20/23 with next day prime delivery. The initial delivery date I was given was 7/22/23 by 8pm. The package did not show up. After contacting Amazon customer service, I was advised that nothing could be done to properly compensate me for the inconvenience, and I was given a bunch of fake apologies and excuses why I couldn't be compensated for it.

First of all, if I order something for next day delivery, it needs to be delivered on 7/21/23. Being given a delivery date of 7/22/23 is not next day!

Secondly, if delivery is postponed, don't give a customer who has been a customer for over 20 years a bucket load of excuses and no compensation at all!

At this point, I don't know if I'm ever going to place a future order on…

This is the worst return experience I have had in the history of any return for me. I have a member of Amazon. Even if there were cheaper prices in other websites, I have always bought from Amazon because Amazon because of great great customer service.

However, with these two purchases, dining table and tv stand, several months ago. I still have not been able to return and get my refund. It has been horrible experience for me. I have been having to call every week or two weeks.

Every time I call it’s the same three answers that I get 1. they have contacted the seller and I have to wait for the seller to respond. they have appealed for A-to-Z claim. It goes in a cycle with no ending.

They tell me to call back in so many days, when I do, I get one of the three answers. Believe me, I have…

I’ve received gift cards (2) on two different occasions. One was digital and one was a physical card. Both were from my company. When I tried redeeming the physical card it wouldn’t work. I was on hold for about an hour and spoke to two different reps who co to yes to place me on hold and never resolved the issue.

The other was digital from my company. When I clicked on the link in the email, the whole email disappeared. I called Amazon who never resolved that issue either. The gift card total was $25 and digital was $30. I never got benefit for either.

Getting very upset.

I have been working on getting the correct refund for 2 weeks. Nothing but transfers, hoops to jump through, Amazon hanging up on me, ect.

I was told I needed to submit my ID last week. Which I did on 7.14. I was told someone would get back to me in 3 days. No one did. I was told to call back on 7.20. I just spent another hour on the phone getting the run around. No progress has been made. After 3 transfers and a long call I was told the appropriate department needed to handle but no one from that department was available. I really need to get this resolved.

See message from Customer Service below.

Message From Customer Service

Hello Patrick,

Thank you for uploading your ID.

I see that our team is still investigating/reviewing your submission. It can take up to 3…

Amazon has the worse deceptive business practices and their customer service people don’t listen. I placed an order 7/18/23 that guaranteed delivery next day. When i saw it hadn’t been shipped by the guaranteed delivery delivery date, i requested cancellation.

I contacted their customer service department because it refused to cancel on their website and was told item couldn’t be cancelled. Amazon claimed my debit card would not be charged unless item was shipped which was not true. My card got charged immediately after purchase.

To this day, 7/20/23 item still has not been shipped and amazon, with my money in hand, still will not let me cancel. Why is it ok for amazon to claim next day shipping, NOT deliver on that date, take my money and expect me to just “wait it out” for who knows…

Hello-

I purchased shoes via Amazon's website in December 2022 for my wife as a gift. Instead of giving to her for Christmas, I ended up deciding to use them as part of her Mother's Day gift. My wife loved the shoes however she used them only a few times during the month of June after giving them to her to workout at the gym and they broke. I messaged the seller twice and sent pictures and had no response. Can you please help?

Amazon deliver me two same product and take payment of two while order is one product the size is not fit when i contact for return they return only one product they are harrassing me and not return my second product their customer service representative says that he cannot do anything

I had bad Customer Service with Amazon customer service in their Spanish phone line, I believe they are based in Costa Rica. I had a problem with my paying method and was trying to find what was the problem because even when I tried with 3 different credit cards the problem was the same.

She sticked with it’s not Amazon problem. So I had the question: can you help me with the transaction? The woman keep interrupting me and even when I said excuse me, excuse me me, she kept talking over me, when I said you are not even letting me speak her response was it's not Amazon problem.

Are these people even trained about customer service?? Not even tried to listen to my problem, nothing not even tried. I was going to start cursing her so, I hung up on her. So disappointing.

I Have ask you numerous times Not to park in front of my ,to serve other people today at 12:15 pm serving 4724 Crenshaw This disrespectful to me Thank you, SOPHIA ASBERRY

I ordered vega helmet and they sended wrong item and 2times and i rerurned rhat item they picked up on 11th july and now they are saying wrong item i sended but in same box same piece i returned to the executive amount not refunded yet please solve this problem otherwise i cancel my amazon account and i cannot order anything in this online i trusted but from recent my 8 orders ur suffering me a lot

one of your employees name Jose Alvarez. I know that he already has been in trouble for clocking a female out after she already left. I know that his route was changed. Apparently he doesn't care about his job much.

He has a wife and a daughter and goes to my wife's place of employment at Whispering hills and proceeds to make sexual advances towards her. I'm not sure what to do next to get my point across, that's why I'm taking this avenue, cause the next avenue is to take it to a Violent avenue

Scam, once you return something they never give money back.

Ordered an item off of Amazon website cost $86 on the website it said free returns within 30 days I returned it within 2 days and they only refunded me half the money I've called for 5 days now just kept getting the running around this Amazon said this to sellers problem and the seller says it's Amazon's problem

Late always drivers are very slack they need to have someone ride with them mr hey pull in front of your house sit there about 15ti20 minutes before getting out of the truck you know hourly pay so drag it out. I have 3 orders no later than 7/15/23 now they saying 7/20/23 said refund my money and the si call support they offer is brain washed to bullshit you and lie that’s what they are trained to do. Letteveryone know to avoid AMAZON to many problems!!

I was supposed to get a package on 7/12 but the driver went to the wrong address. it did not). Fast foward to today and another entire day wasted waiting pn a driver I doubt is coming(I'll get another excuse from customer svc in India). Tracking ID TBA157999528000

All books in my order no wrapping just put in a bag, this is an international mail with a bag only made my books looks like old book, both book corners and cover are also crumpled

Returned a product to Amazon. 60 to Amazon Credit. They did not ask me how I wanted the credit or notify me what they had done. I was never notified how the credit was applied. Today when I asked about their policy on crediting refunds, telling customers what had been done, or how it was applied the customer representative never answered my questions, just hung up on me.

To satisfy my complaint, I request answers to these threequestions.

Highly disappointed with your Amazon Days.... I placed an invite for an item. Only one item. Didn't hear anything from you.

So much for your advertisements: "Makes me feel like I won an award", bs.

I sent the requested the invite more than a week ago. I'd like to know how many invites were given, and how they were determined? First come first serve, or some other way?

Carrot on a stick, feel lied to. I won't be participating next year.

Customer service via chat.

I have been trying to chat and get a resolution for my issue for over 15 minutes. I was already transfered to 3 different folks without any help.

Briefing my issue:

I ordered this initially as a new book to be delivered by prime on June 29th , meaning it should be delivered in 2 days. The next thing I know delivery eta changes to aug 2nd, which is weeks after I put in my first order. It has not even reached dhl yet. So I placed another order,and it just got delivered with prime. Guess what! It's a used and returned book with foreign hand written message. I have requested return. But I don't want to waste my time going to whole food because of a stupid mistake the vendor made. Please refund me as soon as possible.

The original order number is…

ORDER # 403-9376571-5197107 - 16 June 2023 - Never delivered

When i had a chat with the customer care , The agent Bihu , confirmed that this time i will surely get the item on time. ORDER # 408-2099820-4435520 - 24 June 2023 - Agent placed an order as a replacement order on my behalf. The agent didnt deliver as I do not have anything to give for replacement.

I was given a refund reference 171-6648207-9654745 , but I was never paid out my refund.

Such a poor service. I couldnt call customercare service from Norway. Norway Amazon customer care said , they dont help with orders from India. And i recieved no help from India Amazon customer care.

I feel pathetic. Its a big amount for me. please let me know the next steps.

On Order# 112-6811372-4177803, which included three items I purposely chose the latest delivery date offered to save Amazon packaging and trips and then chose to pick up the package at the local Whole Foods. I was then informed a few days later and almost a week before the delivery was due, that my package was ready at Whole Foods.

I went and picked it up only to discover it was only one of the three items on the order. This happened again a few days later and again was only the second item on the order. Now I have made two trips into town to pick up what was supposed to be picked up in one trip and will have to make a third trip for the final item.

This is not environmentally sustainable and shows a clear disregard for the customer's time and energy and is contrary to the delivery…

Item delivered to wrong address. Customer service told me the item was delivered and the item may be delivered the following day...gave me inaccurate information concerning my options for a refund. Very bad experience with the whole process

They will not let me add a apartment number to my Address

Amazon sent a defective and used robot vaccum. They picked it up immediately but never refunded. Now refusing to refund that they are suspecting something but not giving any information about it.

ORDER # 112-2284236-7219415

The right for me to be refunded my money has been repeated over and over. It should never have gotten to this point for me to be sending an email regarding incompetence. I'm not hearing any apologies or anything. You all are so used to saying the same thing to each and every person until you all really believe those corny workings really work. Repeat all that to a lawyer after I look into a civil suit. The only reason I am sending this, is because when I am asked by legal representation if I also made you all aware, I can say "yes did." This is where I show you all that I don't care either...

Failure to refund since mid June Your return for Amazon order 202-5045393-4320311. Amazon claiming that it’s a computer error but nobody seems to be bothered about resolving it. Can someone please help me and try to resolve my refund. Thank you Stan Roberts

Dear Ladies and Gentle, I on mistake have 2 accounts. My old account jutta_rumery@yahoo.com and I am locked out and can not update my information. I used my Amazon account in the USA and in Germany. I am travelling in the moment in Australia for 3 month and wanted to order myself a pair of Ugg slippers. I thought I can create a new account with my AustralianPhone number, but trying to buy these slippers was not possible, as soon as I went to check out it told me they do not deliver.

I was on your Amazon help/support customer service for 3 days each day at least 2 hours. Explained my problem and was locked out from both of my accounts now. I was told to delete the Australian account I logged into with my Australien phone number and use my old yahoo account. I did do that. I now was trying…

Very poor service. Amazon didn't take responsibility on the purchased that buyer made. Ordered TV but received waterfall and still has to wait 14 days for refund. Again, I ordered TV and received the broken TV (IC is not working properly- Display is totally fine) and still I have to wait 14 days.

They shout out themselves that they are delivered the highest standard of customer service but I was told by Amazon DE customer service supervisor that this is amazon policy to wait and it is limitation of him and nothing can be offered to figure this issue.

I would like to make a complaint I feel like I'm being judged in my account is on hold because I'm the kind of person that has not had money and now that I've got money on a card a bank card they want to question me and put my account on hold and the orders I put on hold and I had my card locked and

because of that or whatever reason they have told me I got to wait 24 hours and made me prove who I was like I have to prove that I have money to buy stuff on Amazon I feel like I need treated like a nobody that I'm not supposed to have money I feel like I mean discriminated against and because of that I'm taking my money elsewhere I no longer want to deal with Amazon

Work as delivery driver with Mayd..the interery rabbit says i will be done with my route at 8pm with 160 stop the company mayd gives you 4 hours to complete ur route which makes you in a rush which is a safety Hazzard when driving...because your rushing to make it back to the station at 4 pm when u get to your route its already 11 am..then the check ingine and brake lights on the van need service...the company Amazon mayd is not a safe company to work for..

99. It arrived the next day, so the date it was first used was June 25, 2023. 99! 00 less than what I paid for it 6 days ago! ) and order a replacement litter box! This is the most absurd thing I have ever heard!

You should not be returning a used litter box! That has to violate some sort of health laws! Is there another person at Amazon I should be contacting about this issue? The people that answer the phone at the customer service number claim they cannot do price adjustments.

Surely, there have to be exceptions when it is not advisable to return used waste products!

5 days ago I was able to buy Kindle digital versions of books. Now I cant. I have tried About 12 times and everytime was not able to complete the purchase. No error message at all, just kept asking me to click on Purchase button.

Spent over an hour with customer support and did not get resolution.

However, I am able to hardcopy of the same books without a problem, just cant buy digital version.

I spoke to Customer Service. Representative Thomas on Monday, June 19 regarding a missing Log Splitter that was suppose to arrive by 10 pm on the 19th. I explained that I even canceled my flight to go on vacation with my wife and kids and had to get a new flight in order to receive the item. Thomas and I mutually agreed to rescheduled the delivery for Sunday, June 26 by 8pm and I would take an early flight and come home two days early on Sunday so I would be home to receive the item. Problem is our driveway is about 1,300 feet long and most drivers just leave stuff at the road and not at my house even though I update my delivery instructions to state deliver to my house.

Thomas promised to track this new delivery every step of the way. He even offered me a $100 voucher.

Well, it never…

, and packages get stolen. With that being known, we've have asked that our amazon packages not be left on our front door, as thieves are lurking and waiting. My family shops on Amazon quite frequently, and I don't understand why our delivery drivers can't and/or won't knock on our door!

Wouldn't that be cheaper than replacing stolen merchandise? And as I'm writing this complaint, another package was left in front of my apartment door, luckily I was taking out the trash, and got it, before a package thief spotted it.

And the worst part about all of this, when a package does get stolen, and I call customer service, I get the runaround and attitude for spending my money with a company whose drivers could care less whether the customer gets their paid for merchandise. Please do better or…

Your logistics are illegally

Why have y’all cancelled my order twice and are taking money out for prime membership every month I want a refund of all money y’all have took out I am getting a lawyer

My account has been locked I have 9 useless kindles I cannot access their content