Amazon

On Friday, June 23, 2023 at or about 5:49PM (EST) an Amazon driver delivered order number 112-6152648-3558652 to my home at 220 Shire Court, Vine Grove, KY 40175-6086. For identification purposes only... the Amazon driver was an African American female who appears to be in her mid twenties to early thirties (age).

She was professionally dressed in the usual Amazon attire. Her hair was nicely braided with beads on the end of the braids. I would recognize her if I see her again. Here's my complaint: I was sitting on my couch and enjoying a good book. S.

Marine, age 65) who just had two teeth pulled was sleeping sound in the basement. Suddenly, a loud "thump" "bang" came from the front porch. I immediately got off the couch and raced to the door, opened the door, and saw that it was a…

No stars at all. I bought 2 computers and 2 extended warranties. Bought 19 May delivered 22 May. One computer stopped working 19 June. I call after wolf 23 June and was told the item could not be returned or reply!

Call sever diff numbers each person was politburo said no help due to Amazon purchase! I want to warn Everyone about this. So disappointed. I feel I have been robbed. What a scam. Buy your book from Amazon but watch out for any big purchases that May need help.

Amazon charged me for something I didn’t have to pay for! Called 2 weeks ago to get it taken care of was lied Toby someone playing like they where a manager! Called today to find out my refund was not even given, was transferred to another department where a customer service agen t was very rude and disrespectful, told her I was recording the conversation on my end she so dumb she interrupted me saying I’m recording to!

I then say I just wanted you to know young ass girl! I was then called a hoe ass nigger! LoL asked to speak with a manager was kept on hold 20-39 minutes then a guy gets on the phone and says he was a manager go thru the whole dog and pony show promise it would be resolved.

I hang up wait 10 minutes called back to discover this person did not leave a single note as to my…

Idk why I can’t give them negative stars. I believed I was overcharged and I just spent 3 hours dealing with this issue.

First thru chat which I was given a copy of help link to explain what they insisted was program that overcharge was temporary authorization hold and told “check this” and when I started to explain the amount over didn’t match any of the amounts I was charged she ended the chat and said nothing more after “check this”.

5 hrs with her while she argued the funds would be returned within 7-10 business days after order was shipped (however all items had been shipped and I was still being charged the overage amount). I tried to get her to explain how when I agreed to pay the $126 and I was charged the $148 how they were right for doing so even tho I never authorized them to…

worst customer service experience ever!!! after not receiving my last two orders due to Amazon delivery drivers not following directions, I contacted Amazon customer support via chat. I was blatantly lied to by the agent in two ways. 1: I was told that if I placed my order while we were chatting he would expedite my order and I would receive it the next day. that was a lie.

2: I was also told that I could pick up my Amazon delivery free of charge at any FedEx location. another lie. so I called customer support only to be told that they couldn't cancel my order or change the delivery address because my order had already shipped.

) and I informed the driver that I would be waiting outside of the FedEx location all day! nothing was done about the customer service representative that…

This has happened many times. When our orders get delivered, and my sister and I order A LOT from Amazon, the packages are being left outside no matter what the weather conditions are. Just this weekend, 5 packages were left in an area where deliveries are never left and they sat out in the rain all day Saturday and Sunday and weren't found until Monday.

Needless to say the packages were completely soaked and falling apart. Luckily these were items that couldn't be damaged by getting wet, but there have ben a lot of times when the same thing has occurred. We have put in the comments sections that the items need to be put inside the barn behind the large metal horse sculpture, yet they are more often than not left outside the gate where anyone can grab them, left outside the barn because…

I’m writing to bring to light a pressing issue concerning a lost return package and the subsequent obstacles encountered in the refund process. Here’s the chronological sequence of events:

1. On March 3, 2023, I ordered a BenQ GV30 for $549, order number 113-2554976-0885842. 2. On March 25, 2023, I requested a return for the item, and Amazon scheduled a pickup with UPS for the package. 3. On March 27, 2023, I personally handed the return package to a UPS representative at my residence. I was given a receipt with tracking number 1Z1V17R52623572686. 4. However, the status of the package remained ‘Ready for Pickup’ on the UPS tracking site for over a month, indicating the package was lost in transit. 5. According to the contract between Amazon and UPS, the sender of the package, i.e., the…

Experienced delivery driver, leaving my overnight package at the wrong address at 6 AM in the morning. Is first and foremost, they take a picture of where they left the package, and I called customer service and they can verify that it’s not my house, why should I have to wait to get a Nother package sent to me for over 24 hours.

If drivers are only going by a GPS system, it is not always accurate. Drivers should verify that they are at the correct address, if the address is posted clearly for them to see. Why a simple knock at the door is not required for drivers to do if they get out at your address and leave it at your door.

Even a simple phone call or text message will let the. Customer know to look out for the driver, if necessary. Not too many people will except an overnight…

Re: ORDER # 113-7961500-9178606

Placed order for items for which Amazon indicated would be delivered on 6.14 if ordered within 10 hrs. Ordered both items with 10-hrs to spare.

According to tracking, Amazon shipped the items from Fife WA to Colorado Springs CO. Delivery address is Bellingham WA. Why ship it out to another state? On USPS tracking site, USPS states they are "Awaiting item." UPSP tracking further states delivery expected on 6.16, a full 2-days after Amazon said I would receive the package.

When calling customer service, the only solution offered was refund. Really!

I could have purchased these items locally at Target and DeWaard & Bode (appliance store), but I opted for the "convenience" of delivery ONLY because Amazon indicated I would receive items within 2-days.

Very…

I can’t use my account nobody can help me I was told to buy a new phone so I did didn’t help I’m locked out please speak English if replying

Had a delivery get lost a day after it was due to be delivered. I contacted customer support to get a replacement sent and informed the representative that it was imperative that this package arrive before the weekend when I needed it. The customer service representative provided that this was no problem and after a few minutes of being on hold told me they arranged for a replacement to be sent. Hours later, I discovered that this representative had lied and my package was going to arrive a month later. I reached back out to Amazon's customer support helpline only for them to provide there seems to be an "error" in their system and that this could not be sent sooner (original delivery time was next day when ordered).

In sum, wasted about an hour to get a refund for a product that was…

Zero stars needs to be an option. Amazon has become an evil monopoly that doesn’t care about unacceptable “customer service” which in their case is NO SERVICE, NO Problem solving, COMPLETE apathy, dishonest with refunds!

Ordered pack of 4 air filters. They came unwrapped in cardboard at a MERV 13. I will not use contaminated filters! No refunds given because i used credits in my account balance that they claim were one time only promos. $53 of my money —amazon won’t return. 45 minutes on phone and all 4 people were useless, helpless, robotic and wasted my time unapologetically as usual.

They are unable to deliver a package to an apartment door! At $150 year for “Prime” —which equates with ZERO service, monoploly—who takes their customers for granted. Amazon has become EVIL as most…

I purchased a hair unit from Amazon on May 29th, it was returned on May 31st. Amazon received it back on June 2nd and it is June 13th and I still have not received my refund. Each representative is telling me that I have to wait longer and longer.

They have been very rude and disgustingly nasty especially the ones with heavy accents

My complaint is about not being able to purchase a Google play card. If we're not allowed to purchase a Google play card with a Amazon gift card then why would you even allow us the opinion? You can keep the $50 dollar Amazon card that I added to my account.

I will make sure to deactivate my account completely and never will I use Amazon again.

Worst customer service I have ever received in my list. They send damaged items and refuse to let you exchange

I try to always order things that only take two days to get here. The past couple months there's been a lot of late ones. A few times those have been gifts for birthdays, Mother's Day ect.. My mother is terminally ill and won't be here next Mother's Day.

A special gift I found for her on Amazon she didn't get because it never came. I reached out to customer service and was promised a refund in 48 hours but never got that either. Instead I got an email from the company that made the gift saying I basically needed to look a little harder for it because they were showing it delivered.

It wasn't and it made me feel like a liar when in fact I was telling the truth. 00. I wouldn't be making a big deal about it but this isn't the first time I was promised a refund and didn't get it.

I really…

Drivers don’t read or follow instructions that customer writes . I have been a loyal customer for years and spend thousands of dollars for Amazon . Your drivers don’t read or follow instructions . Mine explcitally tell them to ring buzzer and wait for me to buzz them up as am handicap .

Today driver left frozen food outside to rot as he didn’t read his instructions Am handicap and can’t get to those groceries What needs to be done to rectify ? Am annoyed and disgusted

Ordered robo vacuum VIOMI S9 as gift for my wife's birthday, but got totally wrong iteam and it came 2 days later, contacted Amazon costumer support multiple times, every time they just told you have to return package and wait till we get it, your refound gonna be in up to 30 days..

so it feels like my money have been stolen, I didn't get what I payed for, I didn't bring gift for my wife and now I don't have MY money, because their mistake, not mine.. As I said contacted them multiple times to refound me or send correct iteam, so they now just hanging up on me every time, costumer support doesn't want to resolve my issue, doesn't want to talk to me not over the phone, not over the online chat...

Just keep saying return it and we will decide up to 30 days give u money back.. so I just want…

worst experience, placed an order more than 2 weeks back and still it says pending delivery date. Wehn called customer service they want me to cancel it and reorder with an increased price or wait but they don't know when it will be available.

Basically, they want to charge higher. ca

The lousy drivers ride right pass my home and won’t stop to deliver my packages my package was due today the 9th. They sent a notice saying delivery was attempted. That is far from the truth because my daughter was waiting at the end of the driveway.

This has happened so many times with her orders and now mine. Im very upset over this! You should employ people who need jobs and want to work. I order from Amazon instead of running to the stores but I guess I’ll have to start shopping at the mall !

My name Debi yatzor 4650 west 38th … Erie pa. com ! You really need to do something about this for I’m sure there’s more than me that has complained!! Very unhappy customer.

Customer service rep was Abigail or Abby. Call made about 4:28 on June 9. From my phone 817-736- 5665

I was shipped shorts on the wrong size. Small hot pink running shorts. There's also a small slit/cut in the fabric. I ordered a large. I wanted to place new order and was told a return would be required. Okay?! Not sure why if it's damaged but whatever. But she said she would gave to "mail* me a label, wait for the damaged, incorrect shorts to be received b4 they would send me out the shorts I need. Hot pink, size Large. She was so rude, said to me "You're not listenening" then actually hung up on me when I again asked her name. Worst customer service I've ever received from Amazon. Still haven't been able to get my ordered corrected and sent out immediately. Why on earth can't I just…

Amazon Customer Service has got to be the worst customer service I have talked to. My main gripe is that no one seems to know what they're doing or what to do so they pass you to another representative, like they're playing hot potato. They really don't value your time.

I pre-ordered a game for a promotion and never received it so of course I contacted customer service. They kept passing me around, but I kept calm and courteous. I finally got to a guy who tried to challenge and cheat me out of my promotion. He asked me where I read the promotion and I told him on the game page, so he asked for the link. He then tells me he doesn't see any word of a promotion and I told him they took it down after the game released but I did have a screenshot from Reddit post. He didn't accept that because…

I live in Public Housing (NYCHA) and am constantly having my packages left in the lobby by the mailboxes as we fo BOT have a mailroom. They DO NOT come upstairs. However. why would you leave something that someone purchased in a PUBLIC space so it gets taken by another resident or the vagabonds hanging around outside.

Amazon should ensure that delivery drivers attempt to deliver to the apartment and never just leave packages to be stolen.

Purchased Dell computer docking station, returned for refund. They are claiming I did not return the same one they sent and are refusing my refund until I send a computer hub to them that I don’t have! They have also threatened to charge me another $114.89.

I am writing to file a complaint against Amazon and UPS for their failure to properly handle my product return.

On May 16, 2023, I purchased an AirPods Pro 2 from Amazon for $229, ORDER # 114-6971372-9305031. Subsequently, I noticed the price dropped to $199. Since Amazon does not price match, I initiated a return.

UPS was designated to pick up my return, however, they failed to contact me in advance or knock on my door to notify their arrival, resulting in voiding of the first shipping label due to 'three failed attempts'. Daily contact with both Amazon and UPS provided no real solution.

Upon requesting a second shipping label, I patiently waited all day on May 30 for UPS staff to fulfill their first pickup attempt, which according to the tracking history, 1Z67561Y2616246374, a pickup…

Can I give zero stars? I bought a $6 Amazon Basics bulb that works with Alexa. It did work for 4 months. Then quit responding to Alexa, no matter what I do. The first agent denied that their is a warranty on the product and that it is too late to return it.

I want a working replacement. He asked me to send him a copy of their own warranty, available on their website. So I did. He emailed back that the order number did not contain a bulb. I sent back a copy of the order that clearly shows the bulb on my order. Crickets.

Finally called back and got another person I could not understand, who took 35 minutes to finally offer a refund if I would return the bulb. I'm not going to go to the UPS store for a $6 refund. All I want is a replacement bulb under warranty.

Bottom line, I can't…

I was charged three times for an item. I have called customer service four times, and each time was told that I was only charged one time. My bank transaction records show the charge was authorized and paid three times.

I submitted a dispute through the TeleCheck service used by Amazon as well. There is no option to speak to customer service at TeleCheck regarding a duplicate charge. Only one customer service agent truly attempted to assist me. That person issued a refund for the item that I did receive and was apologetic.

The others simply refused to believe that I was correctly reading my bank statements and declined to provide any further assistance since my transaction IDs do not match their expected format. I am dismayed that, after purchasing thousands of items from Amazon over a…

I applied to merch by Amazon. I got turned down by what I think is a robot, and got an email from a robot. I got 2 emails that were the very same message. I wish I could speak to someone from merch, but they don't give a phone number. It feels unfair.

I wish merch had a customer service because I love Amazon. They're a great company, but merch Amazon doesn't seem fair using robots to reply to messages

My 75" FireTV stopped working one day. I had paid 200 dollars extra for a warranty that was quite expansive. I have had nothing but problems since the day I tried to get it replaced. I have been transferred a hundred or more times to different representatives.

Each telling me air and transferring me to the next, who promptly tells me they don't know why the last person told me that. I have now gone a month without a tv. They had someone come and pick it up and now I have no idea where it is. No tracking. No refund. Nothing.

Just more lies everytime I call or chat. The least professional customer service I've ever dealt with. They are basically holding a thousand dollars of mine hostage with no end in sight.

Customer service is very poor. Front line associates speak poor english and provide conflicting information requiring me to ask for a supervisor. Last interaction was with Nik who was very rude. Orders are seldom received on time.

I initially placed a large order on May 10th and was supposed to receive my items May 11th. I was told my items got damaged in transit and was told to repurchase once I receive my refund So I repurchase the items and they were supposed to be delivered May 18th.

Once again they tell me that this large order with 10 items which some items I needed asap because they were supplements I take for my lupus/anti inflammatory. But this time I was never refunded, never received a replacement or even a promo credit for inconvenience.

Customer service just once to be out of money and my items. It's absolutely ridiculous and unacceptable if Amazon is liable for continuously Damaging my my packages I should be refunded ASAP.

I intend to take this up with the consumer forum for deficiency in service & damages for the hardship l faced,in spite of your customer service assuring me that the 2nd & future packages would be delivered at my door,at the given delivery address

The customer service at Amazon is appalling! I've spoken to seventeen customer service representatives, only two of whom seemed competent at the most basic level. I've been transferred to several unhelpful and completely bewildered departments. I've even received pointless emails from people I literally cannot reply to, who ask for more detail and send dead links.

It's an embarrassment.

99 two times for something I didn't purchase. I reached out to Amazon Customer Service 4 times and was told they cannot help me because I can't verify the account that made the purchase. After explaining them several times that I didn't make the charge or give my card numbers to anyone they advised me to cancel my card and dispute the charges.

99 for something I didn't purchase. None of these charges are even linked to my Amazon account at all and yet they refuse to credit my card fir the charges. They advised me to cancel my brand new card and dispute the charge with my bank again.

My bank allows one free card per year. I shouldn't have to pay for another card because Amazon account security is flawed. Let's not even talk about the insane inconvenience of having to change the payment of…

When you order with prime for a spacific day you expect it to be here on that day. The item was supposed to arrive today.. not happy with amazon right now

I couldn't change the phone number on my account. I went through three people on the chat box, two people on the phone and finally a supervisor that couldn't care less if I closed my account. They all told me that my current prime account was dormant.

com with my account information, and I didn't care. ca account. I closed my account.

I have been on phone for 2 days regarding a surround system I purchased. I found out that the wires necessary for the system to run is not provided. I contact a supervisor by the last name of Hussein, should have known that would be a problem. He disconnected me on the chat I was on with him, and told me to contact the sellar. I told him he is a supervisor and it should be his job to contact the sellar regarding these wire.

THIS WAS POOR CUSTOMER SERVICE AT ITS FINEST. I have never had problems with Amazon like this before. I have been a loyal customer for many many years, and this situation makes me think about not patronizing you business ever again!

I received a $25 Amazon gift card and applied it to my account and placed an order and they locked my account and refuse to talk to me and refuse to unlock my account is and won't give my gift card balance back on my gift card . They claim they want ownership proof .

It's a gift card that was a gift . How do I show ownership of that. I need help getting this resolved since they refuse to help . Thank you

Customer care representative very rude and stupid aka butthurt. Like those matter asking $20 per hour with no profession skills. Aka illegal asking benefits.

I ordered 44 shirts for a company event. Part of the order didn't arrive (specifically 17 shirts). I reached out via chat to customer support. The agent stated that she could see that a portion of my order (the 17 shirts) missed the departure scan and were not going to be shipped.

She asked if I would like to cancel the order and that I would need to re-order the shirts. I said yes, cancel it (remember, she stated the order wasn't going to be shipped). She cancelled the order and I never got a refund or anything showing that 17 shirts from my order were cancelled. I called this time. Spoke to TWO individuals.

One of whom hung up because I think they realized that we couldn't communicate in the least- I couldn't understand her and she couldn't understand me. I call back. no one could…

When trying to open “your saves” to place order on saved items, error code cs11 appears. I’ve tried all the Google and YouTube fixes including signing out and back in, deleting app, off loading app and several other fixes. Tried online chat with agent who after a long period of time referred to to a phone call from customer service.

After lengthy wait and switched to several agents I got tired of waiting and hung up. I was supposed to receive a return call that was never received. All I’m asking is tell me how to repair cs11 error so I can place orders.

My first encounter with Amazon customer service agents and terrible experience. I’ve decided to order from eBay because their app works.

I didn t get it till now. I did write to them twice already and they want me to contact them in tree days ,not like they will contact me!!!!! All a time they asking me to look for my package by my neighbours!!!!!!

1/Its only my house n 3 on the street 2/ Carrier contacted me by phone 2 minutes before he should come when he never came 3/I don't know which company should make delivery that i can check 4/They treat me as a cheeter ,so where is my sign i got a package?! Wait next 3 days and contact them if i wont get my package!!!!

6/ im 67 years old and im on a weel chair!!!!!!!! es

Amazon closed the wrong account and refuses to even (a) talk to me; or (b) give me two refunds that are due; or (c) let me access to digital materials that I have paid for in the past; or (d) even access to my orders placed as early as this past week. I have been an Amazon buyer for 15+ years.

At the same time I was also an Amazon Seller in good standing for 12+ years. A few months back I decided to close my online store LUAR INC. on the AMZ Marketplace. I notified AMZ, complied fully with their requirements, and was told that a $34 final credit would be deposited on my bank account on 5/25/23 and the *Seller* account would then be permanently closed.

All the discussion was about the Seller account. The *Buyer account* was to remain open, with the full privileges that I had paid for in…

I spent almost two hours on hold and transferred and told a lie about my refund. My bank was blamed everytime. I then called my bank and they confirmed they did NOT reject my refund. It was initiated but money wasn’t sent.

The supervisor continued to blame my bank. Took no accountability and said all he could do was put my refund on a gift card which forces me to buy from Amazon. I asked to have the money refunded to my bank card and I was told they could only issue a credit and continued to lame my bank.

The customer service reps I spoke to were so rude. I don’t want anything from Amazon again. Im now forced to because my money is on a gift card for Amazon. I have ordered products through Amazon as long as Amazon has been in existence and I have never spoke to anyone as rude as the two…

We are a property in Oak Park, MI in which we have employees of Amazon in and out all day. Our policy for security reasons is if amazon employees require a key to our buildings for delivery's that we will have to hold on to their badge.

Never had any push back from any of our vendors and very seldom get push back from amazon workers.

However today an employee but the name of Darryn Hayden came into our office for the third time and again was very rude and aggressive. Complaining about not giving his badge up. He began to raise his voice and argue.

Finally told him that he could always drop his packages off at the door of the building because that would mess up his metrics. As a property manager I understand he may have a quota to hit but we also have a business to run.

Seeing that my…

I I just started trying to use my Amazon store card all my info matches my account and everything everytime I try to buy something my account would get locked and then when filling there form out with proof of ownership my account would right after close I tried to talk to customer service about this meny time I keep getting bounce told to do things that didn't work and

all kind this last time I tried to get help the supervisor jerad keep telling its my bank which is bs because my bank says I'm fine no locks or holds and I have my full credit amount then after I tried to explain this again he just cut the chat without fixing my issue

After being admitted to the hospital, I returned my damaged furniture package later, then needed for full refund. I was refunded partial amount of the price. Soon as I can I called member services of Amazon to try to explain my situation, Rep Marco was so nice, but couldn’t do anything without permission of his manager Becky, He offered me a gift card of $25, but it was much less, then restocking fee.

I asked him to let me talk to the manager myself and he kindly did. I was on hold, then phone picked up a person, who was absolutely insensitive, rude and simply angry, not interested in resolving the conflict and satisfying the client needs.

this individual sounded like a robot. Maybe she had a bad day? She didn’t listen my explanation about my situation and told me she not going to…

Amazon has stated that my last 5 Transastions was denied by my bank, truist. My account clear shows that there are no denial to amazon. the last 5 payments was paid and posted. Amazon has hld back my paid items.

and refuse to refund my money

I rented a textbook for the semester and I Returned the rental on time (May 4th for two rentals. One was due May 23rd and the other was due on May 24th. I called Amazon at 9:00am and everyone that I spoke too did not help, put me on hold for 30 plus minutes, and kept transferring me to various supervisors per my request however all of them did not help and claimed I would not get a refund.

I’ve been renting textbooks with Amazon for awhile and never had any problems and after what I went through today, I will mo longer be using Amazon. I have deleted my account and am very disappointed with my experience today.

The company has shown the lack of knowledge and sympathy they have. I wanted to write that complain because it took 5 hours to resolve this issue and to get the money back on my…

In February of this year (2023) I purchased several items on Amazon and I returned a few of them due to damaged product. I purchased all but 3 items. The reason is in the middle of purchasing and being refunded I received a text from my bank regarding possible fraud and did authorize the amount in the text. Which replayed, no.

So I immediately froze the card and then went to California Check Cashing to get a new card and cancel the old one. Now the new card is different however, it's under the same account/routing number. 05 since February 23, 2023.

I became so frustrated and stressed out because I was calling constantly and I've talked to at least 15-20 different people and get absolutely no where but, so stressed out and angry that I'm crying. I eventually had to reach out to the BBB…