American Airlines

I bought a ticket through American Airlines to go from Little Rock Ark. to Fresno Ca. with a delay in Dallas Texas. I missed my flight to Fresno due to delay in Dallas. In La, I tried to get on another flight but they would not let me on since I had no reservations.

Right after American Airlines made it for me to be on a flight then they said no more flights to Fresno Ca. until the next day at 5pm. I was so upset. I bought a ticket on United for the trip back home.

I think American Airlines should pay me back the money I had to spend to come back home!!

I called at 2:30 eastern time and spoke with Troy URH is the name he gave me. " He rudely hung up on me as well. He was not helpful at all and his aggressive tone, rude remarks and hanging up on me was not helping.

This guy needs a serious attitude adjustment and should not be representing any companies. I will continue to file further complaints on all sites due to my disgust with his attitude. Listen to the recording I was nothing but polite in return.

On Wednesday April 1, I contacted my travel Group TZELL Travel Group Northwest to book my sister, Christine Cavil, a flight from Des Moines, IA to San Diego CA on April 10th. When Christine arrived at the airport, she was told her flight had been cancelled and the next available flight was 7am April 11th through American airlines. She did make it to San Diego CA on Saturday. Her return flight was scheduled for Monday April13th with American Airlines from San Diego, CA to Dallas TX with a layover . When she arrived in Dallas her flight was cancelled due to weather. The ticket agent told her the next available flight into Des Moines IA would be Tuesday April 14th at 12.30pm.

Because of the cancellation my sister had to spend the night in Dallas. There was no hotel voucher offered to my…

Booked two flights from Norfolk ,Virginia to Trinidad and Tobago leaving April 21-29. Raul (Husband) was sent an email stating the original return flight was changed and to call. Called spoke with representative he stated the change was due to the flight being canceled and this was the best flight without having a long lay over. The problems begin on the return flight home to Norfolk Virginia reached MIami missed connecting flight due to IMM/CUST/CBP. Was booked on another flight leaving from Miami at 4:04 to New York LGA reaching at 7:00 next flight leaving at 9:00 to Norfolk Virginia. Once we reached LGA we circled the area for approximately 30 min. The pilot then stated we were going to land at JFK didn't give us an explanation.

We'll landed in JFK was told once we exited the plane…

On April 24,2015 I flew from a stop over in Salt Lake City flight1344 (First Class) to Dallas Ft. Worth arriving late . I am disabled so had a wheel chair & my attendant sprinted to get to the Americn flight 1572 to find very sadly that my 1st class ticket had been given/sold whatever to someone else. explanation.

"We thought you were not going to make it". I'm here now , the doors were not shut, I explained I had 3 surgeries in the last 6 months & need the 1st class better seating. I have a 1st class ticket in my hand.

As it was , I got no where & felt powerless less then throwing a fit. I did ask to talk with a supervisor who simply said"there are no more 1st class seats" and walked away. Due to a storm we all had to get off the plane anyway & re board later.

Still no consideration…

08 04/20, My, flight was postponed from 7:10 am to 9:30am, then to 10:30, then to 11:30 am,then to 1:30 pm. Finally around 2: pm they told us the airplane could not be fix, this cause me a day of work and also another day that I could have spent with my family had they would have cancelled the flight from the beginning , I would have gone back home right after, since I knew my work day was already ruined.

I am not satisfied with the ticket that was issued to me on April 13, 2015. The flight was books at 12:00pm and did not arrive until 3:00 am the next day!! This was very stressful, especially to my family members due to this being my first time as a passenger.

Not only was the delay annoying, but on my way to Brownsville, Texas, the flight stopped in Arlington. The passengers were told that if they wanted to take a cab, they were allowed but had to pay out of their own pockets.

American Airlines did not give us good service and for that, I am never using them again!

On April 24, 2015, the flight #1344z from Salt Lake City to Dallas Ft. #1572. I was the last person to enter the plane only to find out my 1st class ticket was sold. I had back surgery in Dec.

2014 & hip replacement in Feb. 2015 so I needed more comfort in seating. Ticket person just simple said "we did not think you were going to make it" The airlines, in my opinion could have found out I was in route with wheelchair assist.

They should not have sold my seat without verifying. What makes it worse is that they refused to refund me my money for my paid first class seat! Very uncomfortable ride for me to my final destination!!

I went on a business trip to Louisville to speak at a conference. The flight was delayed 1 1/2 hours. Due to the delay, I missed the next flight from Charlotte to Louisville. The customer service rep told me that they would book me on the next flight, but it would be an hour and 36 min wait.

I booked the flight, but ended up sitting in the airport for 4 more hours!! I missed the entire function. This made me look bad as well as made you look bad American Airlines! American can no longer be trusted as the best way to travel when dealing with a tight timeframe (which is my business as a pubic speaker).

I will never use American again!

I booked an air ticket a couple of weeks ago, I realized yesterday I booked it backwards, I called to see how I could correct the mistake. The supervisor I spoke to said "that she would waive the consolation fee and I can pay the difference of the flight." I was really upset because the airline ticket was $264 more for each person.

So I told her I will have to talk to the other people and call her back. I called the next day still very upset and cancelled very emotional. The other person called me and said she wanted to pay the extra money, I called back and talk to the supervisor Ms. Taylor out of the Dallas office to see if I can reinstate the ticket and let us pay the difference for the trip.

She was very nasty and said no she will not because I should have caught that mistake earlier…

My wife and I travel each year for vacation. We always use American Airlines. The reason being is your on time arrival percentage and the overall cleanliness of your air craft. The pilot and crew always seem to know what they are doing follow all safety procedures and we feel comfortable flying with your company.

Unfortunately, that all changed for me yesterday, April 23, 2015, to the point where I am thinking of canceling our vacation plans with you in October of this year. I was on flight 2939 leaving Chicago and flying to Champaign April 23. I was seated in seat 3C which, of course, you know is located right up front near the cock pit.

At first all seemed normal as both pilots entered into the cockpit and closed the door. I could hear the different alarm and chimes as I assumed they…

I missed my connecting flight to Mexico from DFW. I have never been to DFW. There was a man that I was helping on the airplane that was blind and did not speak any English. Even if I didn't help him, I don't think I would have made my flight. I ran across the airport to the terminal and was not allowed on the plane (they said my luggage was not on the plane). They rerouted me to the next morning.

The agent was rude. She did not have time for me. She told me that she had another flight that was coming in, and she didn't have time to deal with me. Then I had to pay for a room. I got a shuttle to the wrong hotel. (Same name -different address) Then the front desk wanted me to take a shuttle back to the airport at 8:00pm. That was not going to work for me, so I took a taxi that the front desk…

I got to Atlanta Hartsfield Airport at 4:00AM on 4/20/2015 making sure I had enough time to checked my luggage in my flight left at 5:20AM when I arrived at my destination my bags was not there. That's was very inconvenient for me I had a Major Presentation, the clients was waiting for me to show them our product.

I couldn't present it to them because what I needed was in my luggage which had not been put on my flight I didn't receive my luggage until 12:30 or1:00 pm today. When they dropped them off at the Hotel I tried calling to check to see was my luggage and no one answered. Flight AA4256 Gate T10.

My interaction with American Airlines agent "Scott" was notrosious. I had specifically asked if their was any flights that would get me home sooner. I was on a flight leaving from Kansas City, MO heading to Dallas, Tx flight #1535.

" I asked her if I could pay the $75 standby fee and she replied that I couldn't pay it, that I wasn't platinum and wasn't approved for it. I asked if I could speak with a supervisor. She said "you gonna havta wait, he busy.

" and she shoved me aside. 45 minutes later (I talked to "Scott" at 12:18 and didn't get a response until 1:05pm) she said "oh he busy still and there's nothing you can do. " After I told her I would just stick to my flights, I turned to check in at the kiosk.

I heard "Scott" tell couple girls laughing "after all that she gonna leave,…

On 3/2615 I did a phone reservation with a voucher from LAX to NY. I was informed that since the voucher was for 382 and the cost of the fly was 463. I was going to be charge $81.00 ONLY. So I sent the voucher to FL along with the name and flights for this trip.

On April 9th I received a call from American airlines stating that my card was not working . So I provided a second one. They assured me that the charge would only be for $81.00 so I used a card that I did not had enough credit. To My surprise, the airline charged me $463.00 without my authorization. This is not right and will not be ok. Now I am over drawn and my bank withdrew a $50.00 charge for it . Plus I might have to pay so much for interest to pay it.

On the weekend April 18 and 19 , 2015 I called again to customer service…

I had one of the worst experiences of my life while flying with American Airlines. I had to wait for three hours on the Tarmac while they changed a flat tire (as if they couldn't change it while we were waiting in the nice, air conditioned terminal with comfy seats, restaurants, and bathrooms).

Also, while sitting there for three hours none of the flight attendants offered us something to eat or drink or anything. We had to wait, on a hot airplane, for hours without even water! It was cramped and other people were getting irritated as well.

I could not believe how awful we were treated on that flight. I will NEVER fly with American again. My business will go to Virgin America cause I hear how awesome that airline is and how well they treat their customers!

A 2 hour delay turns into a 2 day delay with young children! The original tickets were purchased on 12-02-2014. Flights were cancelled due to merge, lost seat assignments when traveling with children - no help to reassign. Short flight no problem, but 8 hours of small children sleeping on strangers is not acceptable.

No movie on flight made long flight that much longer - unacceptable. Flight home from HNL to PHX was cancelled hours prior to flight, then reinstated but with a 2 hour delay. We knew we would miss our connecting flight, but were told no problem.

They would help you in PHX. PHX sent us from 1 terminal to another with NO help for hours. I was on the phone for hours as well to try to fix. Put on standby, only to find out there were 55 others also waiting so we went to a hotel…

We were scheduled to leave Vietnam to connect in Hong Kong on 4/11/15 on flight CX0772 at 0625 wife's confirmation # 8BMP73 and mine was 8BFOX6. We were told by Cathay Pacific Air that our connecting flight from Hong Kong to Dallas was cancelled and we would have to rescheduled.

We and many other passengers were told we would have to contact our booking agent and American Airline to be rescheduled. This was when the nightmare started, while trying to contact an agent, Cathay Pacific said they could schedule me to Hong Kong that day but my wife would have to wait and go to Tokyo the next day.

I ask I thought the flight was cancelled from Hong Kong they said yes but I have layover in Hong Kong, too confusing. I had to be on my personal cell phone for 1 hour and 45 minutes to an American…

I arrived in Puerto Rico stood in line then the person told me to go to USAir so I did waited in line they ask why am I here, that American and this is were it begins I had to go back to American then it was a big fight on the phone then American sent me back and a guy from USAir walk back with me to 2 different counter we never got waited on so

he sent me outside to the American counter by this time all the flight…

My flight was canceled due to mechanical problems. I was booked on a flight two days later but when asked if I coul rent a car and drive the five hours, I was told I would be reimbursed for rental car by an agent.

Now they refuse to reimburse me for the vehicle. We had 9 passengers in the vehicle. Saved American airlines hundreds if not thousands of dollars. Shame on them. Their agents word is worthless.

Today my flight from Houston to St Louis via a flight exchange in Dallas was delayed. Instead of the connecting flight awaiting they left so I am now stuck at DFW. I am a minor so this was a complete disregard for my well being!

My baggage handle was ripped and need to be replaced when I checked my baggage it was in perfect working order no problems when I get back to Denver it was damage the baggage service person wasn't very helpful ,he was too busy chewing his GUM. I was told here is a number you can call and here is your file locator number, but I don't think that they will do anything for you.

00 per bag we should have the right to get our bags the same way we give them to be checked. I'm very disappointed in AA.

5 months in advance and confirmed having seats together. We are frequent flyers and they have all our contact info and were clear that if there was a flight change they would text me. They didn't. My flight was changed to the middle of the night but they didn't notify me, they also booted us out of our seats so we didn't have assigned seats anymore.

We didn't find out until the day of the flight when we tried to check in on line and werent allowed. It took a couple of hours to find and get to the right people and have our flight work so that my 10 year old wasn't leaving at 2:30 am with a connection in the am.

We did get it changed but it cost us a hotel night at our own expense in Miami. But then the seats were not assigned, so I had to call again because…

They charge you unheard of amounts of money to give your miles to someone. Even though you can use your miles for free to buy someone else a ticket

Folks, First I called your 1-817-786-3778 number as directed selected item 6 once done the phone cuts off EVERY time!!! My wife and I were trying to fly to Pittsburgh due to an unexpected death in family as you can imagine we were not in the best of spirits.

We checked in,, obtained our tickets proceeded to the gate where we were told we were on standby!!! We explained our situation to the attendant but was told this happens period! I would expect an airline to try and help considering our situation, but no luck.

Another couple were gracious enough to give us their seats which were on row 23! To make matters worse, my wife needs to use a walker due to a broken hip she is recovering from and it would be very difficult for her to maneuver the isle way and may fall down!!.

I explained this…

All I heard from American Airlines was the more you fly with us the higher your Priority Status would become. Well, that is the truth but when it come to getting on a plane it make little difference what priority level your have because all levels are announced at the same time.

Executive Platinum, Platinum , Gold, Emerald, Sapphire and Ruby making for one big mess at the gate. I'm at a very high level and now looking at other carriers because this has gotten out of hand.

Our flt was cancelled out of Fort Walton Beach FL ON SUNDAY FEB 22ND 2015. Flight number 3129 going to DFW, due to ice on runway. We were unable to flight back to Dallas, and our final destination SAT. 10.

I am a Vietnam Disabled Veteran living on a fix income. If there anyway we can get this expense or some of it. This extra expense have put a big dent in OUR INCOME.

Unable to enter phone contact info on AA website due to lack of space to enter all numbers. Called customer service directly and wash quoted a 45-50 minute wait for call back. Completely unacceptable.

Approximately one month ago, I booked round trip flights from Traverse City to Nashville from March 24 through March 31. I received confirmation numbers, complete itineraries, seat assignments, gate numbers, etc. On March 23, I attempted to download boarding passes, but received a message that I had no reservations.

After extensive amounts of time on the phone with your agents, I was told there was no record of my confirmed flights. Since the "solution" offered to travel from Traverse City to Chicago to New York , possibly Dallas, to Nashville was totally unacceptable, I had to cancel motel reservations in Traverse City, lose a day with family I had not seen for almost 2 years due to his deployment to Korea, and

reschedule the flight for March 25. As I again tried to download boarding…

Subject: Unsatisfactory Customer Service for 1st Class Passengers: AA Record Locator VQPWRX and HETCFD. Dear American Airlines, I would like to bring to your kind notice that myself and my wife Malti Gupta had to face lot of difficulties due to repeated cancellation (without any information) of American Airlines Flights from New York –JFK to Miami on March 20, 2015.

I attach herewith copies of e Ticket confirmation dated Nov. 30, 2014, March 17, 2015 and March 19, 2015 and Boarding Pass for Flight # AA 1589 dated 03/20/2015. 20 PM. Immediately I called American…

American Airlines Customer Service - I have received this contact email thru customer relations in Miami Florida. Thomas - So I started in NY and we were delayed a couple hours sitting on the plane for mechanical problems - this was cutting it close for my layover - I was getting worried on timing as we were getting close to landing and

asked the flight attendant if they could let them know at the gate that I was coming in - she said she wasn't able to do that - so as I had paid for internet on the flight I kept checking the status and now the other flight was delayed by 10 then 20 min - so I knew I would have time and the gate was near where I was getting off - I…

My husband Richard and I were booked onto flight 2806 out of Yuma flying into Pheonix. We had a e-ticket with assigned seating, which we had paid extra for by the way. We were at the Yuma airport by the designated time that your website had stipulated.

We stood in line at the airport for 45 minutes and were second in line when half an hour before the flight was scheduled to leave your front counter staff shut everything down so that they could now become the ground crew. In the time that we stood in line a woman wearing a supervisors badge came out and talked to her staff for a moment then left and went in to the back leaving all of us standing in line, which there where approximately 16 of us.

One of your front counter staff spent 20 minutes with a passenger will the passenger talked to…

I live in the Phx area. My father was ill so I booked a flt from Phx to Seattle on Feb 28th, coming back the next day, using my US Air dividends miles. I did this as it was a last minute decision to go see him.

Since then, he passed away on March 18. I had 29,000 plus miles in my acct. 20!!! Just received the billing. I also have reward miles on Alaska Airlines. They charge me $12 TOTAL to use my miles. I see no reason to charge the amount that I have been charged.

I see no reason to add additional miles to my account, then use them and be charge these high fees. Can you please reduce these charges? If not, you will force me to discontinue using my card and miles for future flts.

Thanks very much for addressing this matter.

Flight 1429 to Orlando off this date 27 March was delayed four times and then all the passengers for this flight to Orlando were placed in an airplane that was still being repaired while the temperature was hovering over 100 inside. I suppose your American airline employees thought it was cute that Dadion want to hear anymore complaints from people so they stuck him and lock them inside the airplane to roast. The situation is still ongoing.

Flight from Cancun, Mexico to Dallas, Tx was cancelled on March 4, 2015 due to bad weather - I understand no problem. I (87NHJ94) and my Wife (Martha 18PHY68) were rescheduled on US Air for March 5, 2015 at 5PM from Cancun, Mexico to Phoenix, Arizona then to Tucson, Az.

I paid extra for the seats I wanted on the original flight. On the change I also asked for the seats, but was given the seat across from the bathroom. 4 1/2 hours of having to smell the very strong disinfectant coming from the bathroom.

I was complete abuse - completely unexceptable. For days I felt sick and continued to smell the disinfectant. Brain dead CEO's, decorators, designers, employees that only seat in 1st class have no idea what it is to smell the bathroom odors for 4 hours.

Please have them seat there and…

Last night on my flight 1583 from Phx to Ord,I was excited to be on new clean plane! Noattention given from flight attendants . I was shocked as he was allowed to travel ,exposing us all to who know what,as he continued to throw up the entire 3 1/2 hour trip.

The only attention by flight attendants was he was given larger vomit bag after a fewhours! this was ignored Horrible experience!

I flew 4 first class American Airline flights to and from Ecuador in the last week. These were bought by long time Priority Access members who have been traveling in their first class cabins on and off since the 1980s.

I have NEVER seen a more deplorable first class than my last two flights- a 4hr from Ecuador and a 7 hr from Miami. The seats were old with springs pushing through the cushions. absolutely NO ammenities were given. No TV, no fancy blankets, NO dvd's or personal viewing options and the planes were FILTHY.

While I paid MORE for the return flights than the first class flights leaving the US-- they had less quality, cleanliness, and ammenities than that of the 1990s coach chairs. Priority Access members pay more for more quality, comfier chairs, and more leg room. NO upgrades at…

On March 9th, 2015, a group of friends and I tried to book a flight to and from Austin, TX. We all decided to book our flights separately. 20. This was the total for the flights to Austin [American Eagle #5782 & US Airways $5570] on September 28th, 2015.

The return flights were [American Eagle #5825 & American Eagle #2891] on September 28th, 2015. The members of my party include Joe Aguirre, Carlos Rodriguez, Matt Rodriguez and myself, Angel Rodriquez. 20. Joe Aguirre was the first member to book and did so without any issues.

20 and paid through PayPal. I was given a receipt from PayPal stating that the…

We were booked on AA 2413 from DFW to LAX connecting flight LAX-OGG flight AA 271, we had already gotten our boarding passes, when we got a call from american airlines that the flight had been cancelled, my wife and me were on the phone with AA rep. but no other flight options were given to us, earliest flight according to the AA rep. was monday 3/9.

were on the phone for about 45 min. later when we searched we found seats available to the flight DFW-LAX-OGG for 3/8, when we called back and talked to them including the supervisor Theresea, we were not accomodated on this flight as we had coach tickets and

availability was on first class, american airlines were not willing to accomodate us, AA should have the recording on file and the supervisor was quite rude. Cancellation of this flight…

I needed to make a change in my reservation. I was on hold for four hours before I finally gave up. I will just have to try when I get to the airport to leave and take my chances. Very upset by the inconsiderate nature of this.

If it is that busy, HIRE MORE PEOPLE!!!

I have a flight booked for my daughter that I need to change. Online it says, "this reservation cannot be changed on line please call American Airlines. I have tried for THREE days! Right now I am on hold for two hours and still waiting. This is outrageous...

Cancelled flight after sitting at airport for 5 hours! " Also one lady told me after I said I had been up since 3:30 she had been up since 1:30! I told her she was getting paid and I was suppose to be on vacation!

We missed our appointments in Phoenix and were not compensated at all. They could at least buy our lunch! I called customer service 3 times. One lady named Ashley from Charlotte was the only nice one.

on a recent flight to orlando from ireland i paid for 5 tickets with a travel agent in killarney southern ireland 3 adults 2 kids aged 8 and 9 years old flying from shannon to newark to orlando and orlando to newark and newark to shannon on both times we left newark 25 october and return on 2 of nov our kids were put sitting on their own as far as im concerned your company will have no luck in the future when your treating children like this i presume you alredy realise this is my last booking with american airlines

To whom it may concern receiving complaints about the service Eulen America: I hereby make a formal complaint about the mistreatment and disrespect observed an employee of Eulen America named Olga, Mrs. old lady, gray hair with glasses, skinny and short, who did not want to provide us with her name or show his identification, covering it with his hands so we could not see it when we express our feelings towrad the way she was treating passegners, specially Cubans.

This happened this afternoon, February 24th, at 2:00 pm in the Concourse D / E (for connection flights). This lady by the name Olga. treated contemptuously Cubans who tried unguided to walk out that door, and even some discrimination actitude was noted in her actions when he shouted: "Cubans are not allowed to use this exit,…

On November 2 my party of 5 was suppose to have nonstop American Airlines flight out of San Antonio airport leaving at 7:05 am arriving in chicago around 10:30 am. Our flight was delayed by american eagle because pilot refused to fly.

We did not leave until 11:00 to Dfw airport and arrived in Chicago around 5;00pm we only had 2 days and our first day was ruined because we got caught in Chicago rush hour traffic. On our way bac on Sunday we sat on the Tarmac of dfw for 1 1/2 hours repairs.

Needless to say because of the airliners I pretty much waisted my money on this trip because I did not Have enough time to do all I set out to do. k. Jones. I do believe I need to be compensated for my time loss,my party of 5 just threw our money and time down the drain.

On march,10 2013 i made my stop in New York and i found my self with the situation of having one of my bags missing, i filed my report at that same day. Sinse then i've been calling day after day and having nothing in results, no one of your employees seems interested on helping by discovering when i Am having my personal belongings back. It have been a week on my waiting im afraid that Ill have to find another way to have results...

I am writing this letter to express how disgusted I was with the Customer Service on my recent trip on American Airlines. Departing JFK was a complete nightmare. The flight was originally suppose to depart at 5:05 pm, Thursday, September 22, 2011. Upon arriving to the airport I checked the flight board and saw that my flight was scheduled to depart on time without any delays. Boarding the flight went smoothly until it was time to depart. We were sitting on the plane for an hour without any explanation from the pilots or flight attendants.

It's not until several passengers began to notice that we had not moved from our original spot that they began to stand up and ask questions. The pilot finally announced that due to weather that one runway was being used and we would depart.

The flight…

I'm a white 62 disable female and I was asking one of your employee were do I catch a shuttle bus to go to a hotel and she told me that I would have to get in a line going outside so I did but when I did go outside she came up to me and ask me what the heck iI was doing I told her again I was waiting for a shuttle to the hotel she told me I was in line for the shuttle to the airplane I told her she told me to she got mad at me and

told I could go to jail and she said you people think you can do whatever you want to and the person was black woman and I felt she was against white and I was very upset and wanted to cry.

Also my flight canceled do to too many airplane needed to be de-iced there was 18 plane ahead of us do to all the flight crew wasn't there so by the they got one there they…