American Airlines

On September 26th I booked flights via record Locator KEHDEB and purchased ticked on the 27th September. My itinerary indicated that I was in First class from Trinidad to Miami and business class for my next flights. m. in the morning, On checking in I was told that I was not in first class and this resulted in me traveling all all the way to Jackson (JAN) without having time to purchase a meal and nothing was given to on flight.

I am diabetic and suffered great discomfort because of the mistake made y American Airlines. I am now seeking some form of compensation for my suffering. American Airlines is the only airline I ave used for the past twenty or so years.

I was booked on a flight from BWI to Phoenix Arizona this past Wednesday with a connecting flight to follow to Palm Springs, CA. Unfortunately, the original flight had a 2 hour delay, which meant I was stuck in Arizona for the night (no connecting flights to AZ). I understand these situations will sometime occur and no one has control over them. What disappoints me the most is, I was put up in a hotel Ramada, that was filthy. Not only that, I stood in line for 45 minutes to get my voucher, and was told "you should be able to contact the hotel and send the shuttle bus over, IF they are still picking up since it is after 12 AM, not to mention I had waited 2 additional hours to get on the plane.

The attendant at the gate checking boarding passes was inconsiderate, especially to the elder…

Loise from counter was on duty along with another lady. I dropped my mom (68, Spanish Speaking only, flying to SJO CR). I initially talked to the nice lady on the counter but Loise interrupted our conversation to tell my mom that her carry on was too big to take on the plane. Her demeanor was just out professional realm. My exact complaint is that my mom was allowed from SJO to fly with the same carry on and in COS this disrespectful employee did not acknowledge nor honored the fact the AA had made a mistake. My mom had no choice but to leave her luggage behind or pay $150 as the other lady was quick to charge.

These kind of employees do not represent your company in the right light. This employee has no compassion and not willing to help a senior person. I bet if this situation had…

Nearly impossible to describe the ineptitude and rude treatment in 100 words. Flight from DCA to Phenix was delayed because over weight - and 11 passengers had to be removed from the flight. ) This made us 1 hour late, and I missed my connection to Honolulu.

I was given a ticket hen I arrived, routine me through LAX and arriving in Honolulu at midnight. I was aware there was a 3:00 direct flight, and requested to be put on the flight rather than routed through LAX.

That was accommodated and I was assured my bag would be transferred to the correct flight. No such luck. I was too the bag was actually in LAX and would be routed to Honolulu. I spoke with the attendant at the airport who assured that he bag would deb delivered when it arrived.

I called later to confirm that the bag arrived…

We made a reservation on AA 91/AA 1151 from LHR to LAX via ORG on August 29,2014 for our return from a cruise in the UK on August 25, 2015. Going to LHR was a great trip. When trying to check in at LHR for our return trip we were told that we had no reservations for the 4 of us. The agent there said our tickets were canceled so we had to pay for the tickets again. We had even received an email 24 hours earlier to pre checkin but could not as we were traveling. We had our record locator KGXCON itinerary showing our flight information and our seat assignments. We had used 180,000 frequent flyer miles plus $851.60 for taxes etc plus $140.00 for telephone reservation. This $991.00 was charged to my Master Card ending in ...2861.

At LHR we had to buy new tickets to ORG and LAX using the same…

Here is my complaint. The AA confirmation #TGCZMZ so the executives at AA can read my record if you don't believe me. I spoke to agent Carla, I was able to purchase a ticket at the price of what I paid. M. m.

Saturday which I missed due to a long delay. My son (by the way won that race I this what I base by paying double for a ticket to keep me from not spoiling my day. s. My charge was $1,200 per ticket and I would like a response to my complaint asap.

Thank you for your attention.

I flew from Greenville, sc to Charlotte then to Orlando, fl. When I arrived at the airport I spoke with 3 agents to insure that a wheel chair or cart would be there. I fly disabled. The cart was not there when I arrived and it came after 15 minutes. When we arrived at the gate they had just closed the doors. I missed my flight in Orlando. They re-routed me to Daytona Beach. My aunt was in Orlando and she was going to pick up my luggage.

However, after speaking again to 3 agents they informed me that my luggage would be re-routed to Daytona so my aunt could go ahead and drive to Daytona. When I arrived in Daytona, again, there was not a cart. When I arrived in the baggage claim area, my luggage was not there as it still was in Orlando. I received my luggage at 2am and retrieved it the next…

I received a e-mail back for Jada Sonnett AAREF#1-4658708532. I am very disappointed in her response. Making excuses for the airline personal is ridiculous. I and 3 other family members were treated so rudely by the airlines that I will probably never fly American Airlines again.

I asked for compensation for 4 1st class seats and car rental, I got nothing but excuses and an apology.

Returning from Italy we arrived to late to get our connecting flight 117 to lax. We were bumped to flight 118 and were downgraded from our seats. Trying to keep the upgrade but to no avail. We ended up in row 22 seat b and c.

When we sat down after 12 hours on our previous flight we sat in some disgusting throw up on both my wife and I seats. When we realized we were wet we informed the flight attendant. She apologized but never cleaned up the mess.

since there were no seats available she moved my wife and I. Without my wife. Everyone around me was in shock at the mess. I believe you should compensate us for this awful experience. Please respond to our official complaint asap.

If the American Airlines company would like to keep us as customers, please do something to make this right.

Watch out for airline money conversion fraud. 00 USD. (three times) they kept telling the charge was in Pesos. 00. American Airlines people, clerks mainly, and the people at the information center (reservations) either don't know anything or they outright give you miss information to get more money.

On Oct. 3rd 2015 I was going to Maui for the 1st time I was suppossed to leave at 6:55 am, however our pilot never showed so we had to wait for a pilot from Virginia to get there. Then we got to Dallas/Fort worth 2 hrs. Late. So I missed my flight from Dallas to Maui with a lot of people which by no means was our fault. From there I had to fly to Phoenix then to LAX to Maui. Which was so awful! This trip had been planned for a yr. to get there as late as I got there I no longer had a ride to my villa. So it cost me over $100 to get to the resort. Really? That trip started off horrible ended terrible & on top of that my mother passed away.

Wow, what a memorable trip American airlines gave me as well as a lot if other people that were on the same flight. Furthermore, I was given a $12…

On July 27th 2015. my brother was murdered in Trinidad and Tobago. I booked an American Airlines flight on July 29th 2015. I arrived for my flight at around 5am. I waited for check in at the desk area of American Airline.

As i sat in the waiting area to check in. I observed that the lines were getting pretty long with other traveling passengers so i walked over and stood there waiting to be checked in. The line was moving at a very slow pace.

As i approached the desk to check in with the desk agent I was told that my flight was closed. I became very irritated and went into a panic because i was anticipating getting to Trinidad and Tobago for my brother funeral.

I was then offered a flight leaving out at 7:50am as i boarded that flight it delayed for a couple hours. After reaching into…

I want to know why I got charged 30.00 to check in on both my flight out and flight home? they said I requested group 1 but when we boarded the flight they boarded group 2 then 1. Got charged the same fee coming home and was in group4

I flew from Kansas City Missouri to San Jose California on the 10th of this month. The flight to Phoenix was fine. When it can time to board my flight to San Jose we had to sat on the plane at least 20 minutes probably more.

Computer problem and had to shut down the plane. They found us another plane to take so across the airport one more time. We were offered not extra drink no thank you just late into San Jose. When I left San Jose on the 4:11 flight back to Phoenix I was not going to have much time to change planes and we were last.

The flight that came in was late so by the time they unloaded and we loaded we were running behind and guess what? We were late because this plane that had just come in had a radar problem so when we landed it had to make it from gate A 5 clear over to A 25.…

Regarding Male Flight attendant by the name of "Gene"; Flight AA500 From Seattle/Tacoma to Phoenix, Oct 19, 2015, Class P (First Class); Seats 1A and 2F; Departure 3:00 PM.

My mother and I (She is nearly 78 years old and I am 60) boarded the plane to discover that there was a mistake in our seating assignment and we were not allowed to sit together. I was distressed by this as my mother is handicapped and needs my assistance to walk to the restroom, boarding and exiting the plane. I explained this to "Gene", the Male flight attendant who was well aware of my mother's disability as he saw that I had to help her walk onto the plane. Gene lacked any kind of empathy for the situation and tersely replied, "that happens sometimes." I took my seat in 2F and discovered that the seat beside me was…

I am suppose to be landing in Aruba in 20 minutes. Instead I am sitting in a tiny seat for over an hour- for the second time trying to get to the same destination. Besides the fact that I will be 3 hours late and all reservations will be voided, I am disappointed that this is how your company functions. It is my intent to cancel my AA credit card as soon as I return home. This experience has caused me to rate your company very lowly. I will take any other airline from this point on, regardless if they are more expensive.

I spent over an hour sitting on the tar mat before the mechanic determined our first plane was not safe to carry us to Aruba. To your company's credit, the captain was upfront and displayed good leadership and customer service skills. However, after the ENTIRE plane…

My main complaint is how the gate attendant handled my arrival- 15 minutes before flight time. He was dismissive and said I was late but I was not (another AA employee looked at the time with me and said she was sure someone would be back out to help me given that I had arrived in time- we both looked at the time to confirm). Gerodo M. did come out and I asked him why he didn't wait. I am sure that he gave my seat away early- given that as I sat on my other two flights with American I observed the process closely to see what procedure was (on my way back our plane did not move until the flight time- and right up to the flight time a man got in and took his seat).

My second complaint: I went back to the desk to get the name of the Gerodo M when another A19 gate attendant snarled at me and…

I really don't want to go to social media, but if you don't respond to my last email, I will have no choice.

Our ship required us to get up and out by 8 am so we spent from 10 am to around 8 pm waiting in LaGuardia. When we arrived in Dallas FW, Texas there was a game and NO hotel rooms!

We managed to acquire a cot (most uncomfortable) with a thin, small blanket under which we froze, ceiling lights at top capacity (we were told they would be dimmed---they weren't) and TVs blaring. Under those horrible circumstances, we tried to sleep.

We finally reached CA a day late. The airline personnel were not very helpful. There was a VIP lounge, but they refused to open it for us, even under these trying conditions. They made promises that they didn't keep and seemed totally lacking in empathy.

They really need training in dealing with such situations. My friend and I feel we should receive a refund of…

My husband Robert Lee and I were on flight 1251 from DFW to Louisville KY on 10/7/15. We boarded the plane and sat on a very warm plane for 2 hours We were on for 30 min or so before anyone said anything as to why we weren't departing the gate.

We were not offered the ability to deplane. I know that is more work for you but certainly would have been better for your clients. We were with about 17 or so other people and was suppose to catch a bus upon arriving for a drive to our final destination.

Fortunately the bus driver waited but only for additional monies. Really put a damper on the beginning of a special vacation. In addition, we made reservation back in March and requested our seats based on the aircraft you said we would be on (2 seats on one side and whatever on the other) Turned…

I could not print out my boarding pass and go in line at American Airlines to get help. S. Airways line. I said I did not understand why because my itinerary said American Airlines. He pointed to the left and yelled ... Just go over there!

I am NOT an idiot and did not like how he treated me. He was rude and would not explain the confusion. Here is my flight info so you can know who was working that shift. He was of oriental nationality.

ORD 6:50 pm to PHX 8:43 pm. American Airlines flight 414. I am also writing a letter to corporate with this complaint.

3/1/15 flight 3297 Chicago to Toledo after hours of delay NO Pilot we were offered lodging and meal vouchers we needed to be in Toledo on the 2nd early. We asked and were assured that if I rented a vehicle they would reimburse.

Submitted receipts totaling $ 418 that included tolls and a service plaza snack. 00 ?! I want what they promised me simply reimbursed.

I have in hand my receipts from recent flights back home from Anchorage, AK to Dallas Ft Worth and then to Corpus Christi. My husband lost a new cap during flight in either the Anchorage, Dallas/Ft. Worth or Corpus Christi airport. I could not get the report claim to go through. It asked for destination and even though I completed it, it was all locked up. I needed to talk to a live person or have a help, technical button to push and there was nothing.

There no longer exists a live phone number or person to help. I could have used my home phone to call and paid for the charges but that was not an option. I do not have a SKYPE account as I do not use that. I could have used my cell phone but that was not an option. It looks as if the common courtesy that used to exists is not longer true…

I fortunately had an aisle seat because the man in the middle seat was so large he took up half of my seat as well the window seat. I could not put my armrest down or my tray table as his leg was so large the table would not lay flat.

I had a back ache from having to sit half hanging over into the aisle. Is it not policy that a person the large must buy two seats? It was unfair and very uncomfortable for myself and the man by the window to have to sit like that for 3 hours.

Your response will be appreciated and maybe encourage me to travel again on your airline. Thank you, Elaine Compton . flight #2314 RNO-DFW seat 23D

I recently traveled on American Airlines flights #AA 112, Orlando > MIA then # AA 1663, MIA > POS on Wednesday 16 September 2015. On arrival into POS, I observed that a passenger's fabric-covered suitcase, which came off the same flight, was wet.

I collected my hard covered suitcase and departed the airport.

However, on arrival at my home in the process of unpacking the contents of my suitcase, they were very wet. It therefore seems apparent that the baggage got wet en-flight. This has been very embarrassing and caused some inconvenience to me.

I am therefore requesting compensation on this matter from your good selves and hereby await your kind response. Sincerely, Annette Beckles.

My wife Kenyatta U. Seals and daughter Ayanna Z. Seals where on flight aa4226 to Madrid Spain from Atlanta Ga. plane change in Miami Fl.

First of all the flight out of Atlanta was delayed until 4;30pm to Miami Fl. , because of bad weather in Miami, upon arriving in Miami the plane to Madrid from Miami had taken off, no one from American Airline contacted American Airline in Miami , that their were 7 to 10 passengers on a flight from Atlanta to catch this plane.

It was no fault of the passengers from Atlanta , but American Airlines. In Miami they all were rerouted to London with a layover, my daughter and wife where separated on this flight, American Airlines in Miami Fl. tried to assigned my wife and daughter two different tickets from Miami to London 1 at 11:ooam and the other at 2:00pm…

I fly on a regular basis from Tampa to Kingston Jamaica. I'm an Advantage member; as many times as I have flown this route my status has never been upgraded. I'm always last to board and given a hard time if I try to board before my zone is called.

What I've experienced is if you wait to board when your zone is called; mysteriously there is no more room in the overhead bins and I'm forced to check my bags. So that means all the other zones have either over packed or are not abiding the one carry on bag and one personal item policy.

My biggest issue is that the last 2 trips I have made. Baggage handlers have managed to severely damage my bags! These were brand new suitcases!!!!! Twice!!! Excuse me????? This was brand new luggage that literally the baggage handle was torn off and the…

I had a flight from Boston Ma. He gave me a piece of paper with a phone # on it which became even more frustrating, due to the lack of knowledge of your rep, I went to the baggage claim area at DCA, these were the worst behaved employees 4 women were behind the counter carrying on a conversation having nothing to do with baggage handling.

A woman and a few other people were amazed at the poor attitude these employees displayed, I and all the people in that line agreed we would never fly your airline again, I will also encourage anyone I know not to fly with your airline.

I booked a flight from Phoenix Sky Harbor Airport on August 5th to Huntington West Virginia and I was to Arrive in Huntington at 9:16 pm their time and pick up a rental car and go to my destination in Kentucky. I was told in Charleston West Virginia I was stuck for the night due to no pilot.

11 dollars and drove to Huntington West Virginia to pick up my originally booked car but they had closed before I got there. 66 and got some sleep. The next day I picked up my Original rental car and my luggage was not there.

The airline asked me for an address so I gave them one and they got me my bags later that day. All I want is my hotel and car reimbursed for all the inconvenience. The trip back was just as bad !! Thank you

Abuse of baggage 7/22/15 AA FLT 1330 Loc#WJIWDV ELP to Dallas FLT 1207 Raleigh/Durham While at DFW I watched the baggage handlers abusing the luggage, overloading cart, cart falls over, they throw the luggage onto a larger cart and continue to throw luggage like they hate it or their jobs.

My feeling, if they don't like their job, get one they do like! My luggage was abused. Return 7/31/15 AA 1349 7:55 AM Raleigh/D to Dallas & Flt 1330 Dallas to El Paso. My London Fog piece of luggage was completely destroyed, bent frame, torn material and filthy dirty.

I can bring the luggage to ELP Airport for inspection. This was an emergency trip because of auto accident that killed my sister-in law Arlene W. Garrett 7-17-2015. 20 plus $50 baggage cost RT. 00. I am very disappointed with baggage…

I had a flight on 8/14/2015 departing at 8:40pm flight 3259' , we were seated on the aircraft for about 20 minutes, we were ask to return to the terminal as a ground stop was placed on the flight. I sat from 8:00pm in a wheel chair until they finally cancelled our flight around 12:00am, by the time they rescheduled for the 15 th and picking up luggage.

00 as it is hard to get any one to pick up at the airport, I arrived home by 3:00am, only to be back up at7:00am for my 9:55am flight, another fare for transport, only to get to the airport stay in line for 39 minutes to another cancelled flight, I was scheduled for 11:30am standby, and 2:39pm confirmed, I ask what flight my luggage would be on, they weren't sure, there was no room on standby, I sat again from 8:10am to 2:09pm.

When I…

On 4/21/15 we (my wife & I) purchased tickets for our flight to/from Seattle. 00 each. On 8/16/15, just before our return home, a flight attendant released the emergency exit, making it impossible for us to fly. As of now, we were given new seats, NOT TOGETHER!!!

We upgraded for comfort; now we have no comfort & we aren't sitting together. Our 1:37 flight is now delayed to at least 8:00; getting us to Dallas at 2:00am. Then we have a 2 hour drive after that... Putting us home at 4:00am with no sleep.

We can't sleep on the plane because we are sitting with strangers!!! American Airlines has offered no accommodations for money spent or extreme inconvenience! 00 for our upgrades since we can't get those seats and sit together. Jerry Patterson 903-815-6831 Flight # 2262 Seattle to Dallas. AA…

AA Ref#1-4070912167 I paid for a one way ticket for my son to fly back home from visiting his Dad in Reno, NV. The flight was from Reno, Nevada to Tampa, Florida. 00 plus tax). My son's father had no idea that I had paid the unaccompanied minor fee, as we do not communicate very well. )....

I was perplexed as to how this could happen!! I wrote AA and asked to please talk to a supervisor about what had happened and that I wanted the extra money that they had collected back ASAP! I got an email stating that I could write a letter to them and that they had submitted a refund ticket, but it would be 4-6 weeks to review it!! Unbelievable!!

I am so angry that they can do this and not have to give the money back immediately!! On a separate note, when I went to pick up my son at the Tampa…

On April 5/ 2013 I traveled from San Francisco airport to Asmara, Eritrea for family visit. My return schedule was on June 6/ 2013. But, then unfortunately because of some family problems I had to delay my return for some time; at least until I settle the family situation is resolved.

And for that reason I asked the Egypt Air, which was affiliated with A Airline in that trip; to extend my return ticket. But the agents of Egypt Air told me: to contact and deal with A Air line. I tried several times to contact your office by telephone to no avail.

I didn't gave up tried again and again but only in vain. Tried to Email doesn't go through. Of course, circumstances of the country was not helpful either. 00 one way back home to San Francisco, CA. That is my story of confusion, madness and of…

American Airlines,

I was told to contact you from several of your representatives about the flights situations we had to deal with on our last travels. I was so disappointed with how things went, to the point that we lost a lot of time on our vacation due to scheduling negligence. We were scheduled to fly out for our yearly Jamaica trip on the 25th of April and fly home on May 3rd. We scheduled our resort stay around our flights as most people do. As you well know, most resorts are non-refundable unless given six weeks’ notice. On the morning of the 24th of April we were preparing for our trip, packing, printing off our airline tickets and so forth. That was when we noticed that our flights had been changed and we weren’t notified. We realize that we booked with Expedia, and that would…

My daughter and I flew AA from Kitchener, Ontario, Canada to Chicago to San Francisco on July 15. All was good. Yesterday, July 21 we flew from San Francisco with AA to Chicago and were booked through to Kitchener, ON, Canada. All was well and good until we were boarding our last flight in Chicago. Our luggage was already on the plane and the person checking us onto the plane sent me to talk to another person. That PERSON said that I could not fly into Canada and pulled our luggage off the plane.

He offered to book a flight into Buffalo, another 3 hour wait and then someone could come from Ontario to drive us across the border. The reason for this is that when I booked our flights online I gave my whole first, second and surnames and their site chose to call me by my first name and…

Cancelled our flight to our resort in the Bahamas and could not get us there until the following day. When we arrived we did not get luggage for two and a half days (our vacation was only 4 days). Our flight getting back home was also cancelled and we spent the night in the airport.

US Airways customer service could not even get us to the where we flew out of in Georgia. We had to fly in to SC and rent a car and drive to the airport in Savannah, GA. Horrible airline! We cut up our US Airways card with a big smile on our face.

Wednesday June 17, 2015 flight #5792 from Houston to Los Angeles was cancelled due to hurricane Bill. I checked this flight with the AA status check and it was listed as on time. Upon trying to check in and obtain a boarding pass at the kiosk I was instructed to see the ticket agent.

The line was approximately 50 people long, most of which were on the same cancelled flight. Someone in line told me that the flight had been cancelled. No one that I talked to in the line had received any notification about the cancellation.

There were only two agents working to rebook the cancelled flights. I waited in line for over an hour to get my flight rebooked. I feel that due to the weather situation, which had been bad for two days, AA should have scheduled more agents to be working to help make the…

While boarding the aircraft AA 2393 on 19th June 2015 travelling from Miami to Bridgetown Barbados my pants was torn (ripped) 3inches by 3inches by an exposed tray table screw. Seat 11A. Flight attendant Victor R Pinedaperer ( hope his name is spelt correctly) Employee number 593459 was informed along with other flight attendents. Awaiting your response.

cancelation of flight due to weather at Ohar. When switching a new flight need to go to different airline because of needing to get home for work and Kevin meds. In the switch the information for handicap assist didn't get to other airline.

Even thought I informed that I had someone with wheelchair assist. This occurred on the return trip June 12 - June 15. Flight number 3172 and flight 3174 AA record locator EIOYJP. So in both arrival and return flight had trouble with wheelchair assist.

Why are the people not watching for assist when it was in reservation information for them to be ready. I was informed not worry by the people who work for the airline for the disabled.

AA Record Locator EIOYJP Kevin has had a rod from hip to ankle on the right side. So I had called the airlines to inform of what would have to be dealt with and seating. I was called by airlines and was told that they would take care making wheelchair assist would be ready when we arrived.

When we arrived at airport in Dubuque I said that Kevin needed a wheelchair I was asked if he could make to the door I said yes but he needed a wheel chair. Then I asked were to park the van.

I parked after getting Kevin to chair yet no wheelchair check in waited to hear wheelchair people to board. Still no wheelchair all the people were boarding no wheelchair. Went to desk to request the wheelchair finally was given to us.

This was the first stop. When boarding the seating needed to be changed . When…

I was scheduled to fly to Dallas from Kansas City MO on May 10th. When I arrive at the airport I noticed on the monitor my flight was cancelled due to flooding in Dallas. I live 2 hours away from the airport. After standing in line for over 3 hours this is what I was told, "we can get you out Tuesday", I needed to be there the next morning at 8 a.m. I told the clerk just that at which time she said "you can rent a car and drive". After standing in line for over 3 hours? Wasted a lot of time there. She then said maybe I could get out on Southwest Airlines. Which I did. I flew standby and they got me on.

It was to the wrong airport by I did get there 6 hours later. Forward to my flight home on Friday. I arrived at the airport 2 hours prior to my flight. I tried to check in and was ask if I…

On April 30 I booked a flight from Sacromento to Huntsville Alabama to see my daughters graduation. I arrived a little over an hour early and spent most of that time looking for parking. After finally finding someone leaving the parking lot, I was able to take their spot. Then I had to wait another 20 min for a shuttle. Upon arriving at check in I only had 20 min left and was told my plane was here but it was to late to board. Then I was charged another $75 to rerought to another flight or wait until the next day.

Coming back from Huntsville when going to meet my connecting flight, it had already gone. When I asked the attendant what happened they had no answer, they just said the flight had already left and I would have to wait until the next day to get home and offered me hotel vouchers…

My name is Sherinna Lee. My husband Freddie and I were on our round trip return home flight on Monday, 5/25/2015 which was Memorial day, on flight number 1054 From Houston, TX to Dallas, TX with a connecting flight from Dallas, TX on flight number 5796 to Lubbock TX.

The first leg of the trip was fine, no problems.

However, the second leg of the flight was a total and complete disaster! We landed around 1:30 that afternoon due to a delay in Houston. Our next flight was to leave at 2:20 from Dallas to Lubbock. The weather was fine when we arrived in Dallas and then began to have storms which we totally understood could affect all flights which it did.

then it was delayed again and again and again and…

I booked AA flight #3682 going from LaGuardia, NewYork to Atlanta on May 15, returning May 18, which cost me USD 1018.80 for me, my wife and 2 kids. The departure time was schedule for 6.45am. When we arrived at 5:20am, we were informed that the flight was not leaving till 8.00am, which affected our plans and the functions we were going for. This upset our traveling plans tremendously as we had an event that we needed to be at and would miss by the late travel time.

Secondly, our return flight was scheduled for 12.46pm nonstop from Atlanta to NewYork. When we arrived at the airport 10:30am, we were informed that the flight have been cancelled and they will put us on a flight scheduled to go to Miami at 5:15 pm then we will transfer to New York flight immediately. After waiting for so long…

My 2 kids and I planned a flight, which was scheduled to depart May 13th at 11:59 pm fl 1283. We arrived to SeaTac airport at 10:50pm & after approaching the self service check-in machine, we stood in line for quite a while. A customer service rep (csr) approached me and asked where we were flying to. I told her Chicago & she led us directly to the front of the line.

When it was our turn to check in, the csr/Mary Ann/Marianne very rudely said she was not checking us in because we were required to be there 45 minutes prior to the flight. The clock read 11:20pm. I requested a supervisor after Marianne continued to be very rude. (We travel often) when the csr called for a supervisor, a return call came in. Marianne said she was going home when she got off work at 11:30 PM.

As we stood…

While waiting for the rain to pass, I was waiting in the lounge for your 7:10a flt DFW-GSP..supposedly the ramp was closed for a few minutes. But the storm passed and before departure time, we all noticed that you were missing a flight attendant. Calls were made but as cheaply as you must pay these people, you didn't have a ready reserve ( shame on you ) of poorly paid reservists to fill in.

Finally they posted a Cancelled sign and immediately made it a OMA flight? So they make the announcement that ( Due to local weather the Flight has been cancelled ) now that's a bunch of crap. Then they stated it as an ( Act of God ) so they weren't responsible for monies needed for a hotel room, as the remaining flights were full and not until the 18th could they get u on a flight.

How terrible…

On Sunday, May 10th, I was scheduled to fly from Palm Springs to Dallas Fort Worth. First the flight was delayed in Palm Springs after getting up at 4:00 AM to catch the 6:05 flight. When finally departed, we were told we could not land in Dallas and circled for 2 hours before having to refuel in Lubbock, Texas.

Then arrived late in Dallas only to find out my connecting flight to Nashville had been cancelled. No one on the flight let anyone know of cancelled flights. Once at Dallas Fort Worth about 500 people were forced to stand in line to get rebooked. I stood in line 7 hours in order to get rebooked for the next day, Monday May 11.

No services were offered to those of us that waited in line, no water, food, etc. Once rebooked - we were given a card to call American Airlines. People…

I will never use your airlines since you discriminate against special needs people such as the beautiful family you removed this May!! Autism affects one in fifty people !! It looks like you should just close down !!! Poor poor pilot he fears children that have neurological problems !!!

He should be fired and the public would like to hear an apology given to the family and to all there supports. Shameful!!

00 for having to check my carry-on bag. Many others got their bags checked free at the gate. One man got on the plane with two duffle bags and backpack and wasn't asked to check his bag. This type of service shows un-equal treatment of passengers. 00 fee.