American Airlines

My other half , Rodney Livingood. is an platinum member. he booked travel on award travel with American, who in turn booked us on Alaska. to Maui jAN. 30, 2016 COMING BACK Feb,8 2016 an has 1st free bag. his ticket # 0012305913590 bag ticket # 0272186977907..

00 we sent thee following complains . # 1551835453, 15637629230, 15633467227.. how long should this take. Yours Rodney Livingood American Airlines F73A210 AAdvantage MasterCard , Platinum Like it done before more time goes by.....

I made a reservation last June to go see a friend on Corpus Christi TX. My friend became ill so I had to cancel my trip. I called AA and was told by a representative that my ticket was non-refundable and non-transferable.

Which I totally understood and accepted. I cancelled my trip by phone talking to a AA rep. 00 towards another ticket. When I called to check on it this week I wanted to use it in June I was told I was a no show for the flight so therefore my ticket was no longer valid.

I made the call to cancel 1-2 days before the departure date which I believe was June 15 or June 16. I was assured everything was fine since I had called and freed up a seat for someone else to use.

Now they tell me no. I did my part, but apparently someone else did not record it properly. Would you…

I booked a round trip ticket from DFW TO MSP to fly on 3-13-16 & return on 3-14-16, but could not check in because they had put Caroline instead of Carolyn (Record Locator: YQAXXE) so I called AA. She said no problem that she would fix it in a short time, so I was able to check in & went to airport through TSA with no problem.

However, When I went to check in at MSP for my return flight, I couldn't & again called help desk at AA. They said my name was wrong on the ticket and I had to go to the airport to get it fixed. After working all day had to go to the MSP airport, they told me they couldn't fix it because the ticket had been issued wrong. She wrote a long note on my previous boarding pass and also on the computer. She said with this the next day TSA would help me go through security.…

On 03-02-2016 I filed a reimbursement request both by email and Fax -stating "Enclosed please find the recites we have accrued due to mishandling and lack of luggage's delivery form MIA -USA to MAO-Brazil. Including 1- Original Claim, 2- Receipts for basic closing and toiletries, 3- Cost of private shipping of the luggage's from MAO to the cruise ship on the Amazon, as your MAO representative was unwilling/unable to deliver them to our destination.

4- A picture of the damaged of one of luggage received. 00,We would appreciate if you will acknowledge the receipt of this email and send the dismemberment to: Dr. Avraham Raz 5133 village Commons Dr. West Bloomfield, Michigan 48322. S for today I gave received no Response and after 60 min on Hold to the Luggage Department I am…

1.I made the mistake of booking my returned flight home to Tampa on a next day flight coming from Santo Domingo march 17 I was told it would cost me $200 to book my connecting flight on thursday night march 17.

2. i arrived at the miami airport at 10;45 for my 12;30 flight to tampa was ignored by curbside checking for 20 minutes .so i went inside to regular checking after being in line for 45 minutes was told was i could not carry on board my duty free liquor on board had to put it suitcase....was todl by the agent was not gpiing to make my 12;30 flight it was at this point 12;00...was put on a 3;35 flight ...when I arrive ti the gate the for flight at 12;30 it late 30 minutes ...when ask to get on the flight I was told to go to rebooking ,,,,

On March 10, 2016 I was rebooked from United airlines to American Airlines flights 1317 and 935 from Chicago to Puerta Plata, Dominican Republic. This was a business trip which was basically disastrous because my bags were lost. It took both Airlines until the 12th of March to locate my bags in Newark, New Jersey, and then two more days to transfer them to me in Puerta Plata. I was not able to conduct the business for which the trip was scheduled and had to pay unnecessary money, approximately $1500.00, for accommodations while awaiting word on my lost luggage. I am requesting a travel voucher in the amount of $700.00 which should allow for the future rescheduling of a make-up business flight. The lost baggage file number is POPAA00588652. Thank you for your attention to this matter.

Ken…

But she did not came back up because her grandmother got sick while she was down there. when I put in for the ticket to be refunded it said it cannot be refunded. Now its saying it will expires in April 2016. The number is 0012302139744.

thanks in advance Junie Nicholls.

I previously filed a complaint and have heard nothing where does it stand James Butler ticket # 0012319634710 and Kathryn Butler ticket # 0012319634797 please respond it has been over 2 months since I have heard a word I requested a refund or credit for these tickets as we have canceled them over 3 months ago. please advise

On Friday Oct. 23 2015 I went to SFO to board my flight to Rome for a wedding. I was with 3 other people. Locator # AIXZBW or A1XZBW. I was told (for the first time my passport had only 2 3/4 weeks before it expired and I needed 3 months for Italy.

00 on my credit card on a flight they wouldn't allow me to take??? This charge needs to be removed!! I contacted my CC company and they said I have to go thru American. Please take care of this!

I applied for a refund for a ticket issued by mistake, I then filed for a refund and as of this date almost 2 months later I have not heard a word from anyone at American Airlines. Every time I go on line or call customer service no one seems to have an idea in the world where it stands.

please review and give me a timely reply. the tickets in question are as follows: 0012319634710 issued to James Butler and 0012319634797 issued to Kathryn Butler.

to whom it may I will be seeking and attorney to file a discrimination law suite against this airlines I purchased a first class ticket with this airline I printed out my boarding pass which was seat 1D and was checked I boarded the aircraft and took my seat and buckled my seatbelt moments after boarding an airline employee comes to me and says I need you to move to seat 9d I then

told her that I wasn't moving because that was seat that I was assigned and that I wasn't moving and that she needed to get someone for me to speak to as she was so rude I cant began to tell you how embarrassed and humiliated I am by this time ,another Arline employee comes on the plane and ask me to come off so that she may speak with me I get up the man they took the seat from me for takes my assigned seat I am…

ymi esposa y yo tubimos que dormir en las sillas sin tener las condiciones este vuelo era el # 0987 Santo Domingo to Miami . y fue cancelado , considerando que somos viajeos frecuentes y siempre en primera clase quisiera que de alguna manera pudieran cosiderar esta situacion Mi numero de AAdvantage gold es 9329WD6 ( Sara Salazar Sosa ) AAdvantage Jose R Sosa 2490CU 6 por favor pueden comunicarse commigo al tel 305 778 75 52 gracias

After booking a number of flights for a holiday from uk. to Orlando in September 2015 to fly march 2016 I was informed in January 2016 that changes to the flight itinerary was taking place.These changes were unsuitable to my requirements and applied for a refund,this involved filling a refund form to be completed which I duly completed on 20th of January 2016. I E-mailed the forms to Omega flight store UK as they were the travel agents I was using for the booking.It stated on the form that it took 6-8 weeks to complete the refund.

I found that i was in an impossible position because I had to accept this condition or no refund would be forthcoming..I find it astounding that it takes so long to reimburse passengers through no fault of their own.When the booking was made it took 6-8 seconds…

O February 14 I booked a flight for February 23rd from Wilmington (ILM) to Tampa. Due to a family situation I needed to fly on February 21st instead. On February 20th I went to ILM to change my flight. At that time I was charged an additional $200 to change my flight to Sunday at 11:05. American Airlines personnel printed Electronic tickets and pre-check-in boarding passes with seat assignments.

On 2/21 when I arrived at Wilmington I was informed that my flight was overbooked and I was offered a $300 courtesy ticket to take a "bump." When processing my boarding passes I was told they were "invalid. While American Airlines personnel searched for answers I not only missed the opportunity to take the "bump," my original flight department. It took considerable time before I was booked on a…

I was checking in at the kiosk in Orlando MCO yesterday for flight #2080 and accidentally entered group 1 boarding. I saw this right away and wanted to back out but the only option was to hit Start Over which it did but it immediately printed a boarding pass and made the $15.00 charge to my credit card. I had no way to back out of the entry or to cancel the charge. I spoke to the check in desk manager and he said he couldn't do anything. I contacted American Airlines customer service line and was told I would have to wait to get my credit card statement and request a refund at the time.

I think this is TERRIBLE service. Also, and more importantly your kiosk should have the ability to back out of an errant entry and not have this mess to begin with. You really need to get that corrected. I…

Bag delayed October 2015 have not received compensation yet I am paying interest on my purchases due to your mistake. I have called hundred times or more waited countless hours on hold. Since my encounter with this matter I have been diagnosed with cancer.

I want to resolve this now. (304-840-8467) phone number.

On Monday February 15,2016 on Flight 3304 coming from Peoria Illinois. The Flight was great until we Landed . Chicago , O'Hare International Airport. All passengers on this flight were sitting on this plane for over an hour on the run way.

The staff was great, what the heck was management thinking. This is totally unacceptable. Chicago has had more snow and cold weather than this in pass history. This was not handled professionally, I won't tell you all how to do your job, but I will say that I know it should have been handle in more respectable manner.

Some customer missed connecting flights. I missed my ride. and had to wait an hour for another ride. The passengers on American Airlines Flight 3304, should be compensated for the unnecessary time sitting on the plane on the run way.

I was scheduled to depart from LGA to DFW on a 6pm flight. Due to weather conditions the flight was delayed to 6:50pm, than 7:15pm, 9:30pm, 10:50pm, than 10:20pm. This kept going on al day, which resulted to me staying at the airport all day. After 12:00am the flight came in, and the passengers were informed the flight was cancelled due to illegality (In other words, the flight attendants are exhausted and opt not to fly to Dallas). Understandable.

However there was no courtesy provided to the customers who camped out at the airport all day. At one point we were told American Airlines are attempting to call other flight attendants (which never happened). We were then told the flight has been rescheduled for 7:30am on 02/16. No only were there no accommodations (hotel vouchers). we were…

Last year I bought the following tickets for my wife and daughter. My wife Dianne ticket#0012303496845 and my daughter Lauren ticket#0012303496846 was extended for use until 5/21/16 since we had a family emergency the original non refund ticket was made good for 1 year. Dec.

20/2015 I had a stroke with Medical records if needed to prove my statement. My wife takes care of me my daughter runs my company in my absence. I have flown American since 1984 with my wife worldwide and knowing the above my wife and daughter need more time to use there ticket once I can take care of myself and run my company full time again.

I can be reached via e-mail or call me on my cell phone 714-287-6600. p. to let me know the latest date month can be used I know once I am…

We purchased a round trip ticket from Indy to NYC( LGA) on Thursday 2/4/16 and arrived just fine with no problems. However on Monday 2/8/16 we have a flight to leave at 2:00 p.m. and got checked in just fine however , it was delayed then cancelled with no explanation and just said you know be leaving at 7:35 and nobody told us or offered any vouchers just and the gate got changed several again with no explanations.

Then finally when we did boarded it was around 8:45 or so and they got us all on board deiced the plane went out to taxi and after sitting on the runaway for about 2 hours if not longer then told us we had to go back to the gate and at that time again we had to continue to wait until another gate was available for us and once back in the airport around 11:30 ish we had to stand…

Flight 2785 OKC to Knoxville,Tn 2-05-2016. When I opened my luggage it looked like it had been ransacked. My prescription medications were strowed all over the inside of my dufflebag. My cell phone was missing also. Great job,American.

Dear Sir or Mam I was on a return flight from Las Vegas to Jacksonville NC with a stop in Charlotte NC after arriving in Charlotte I saw on your board that the flight going to Jacksonville had been cancelled. I immediately went to the American Airlines customer service desk to get help. I was travelling with my fiancé and after about forty five minutes the agent had gotten us tickets for a flight the next morning my fiancé's flight was confirmed and I had to go standby.

I was disappointed in the time it took although the woman seemed to be friendly I felt that things did not go as smooth as they should have she had to make several calls and said the issues were due to the merger between American and US Air. I asked about getting a room or even renting a car and she said they could not do…

Y. Not only did we have to leave one hour earlier, we had to leave the vehicle in long term parking. When we arrive home in Elmira, we have to take a cab home then drive back to Binghamton to pick up our vehicle.

I also paid extra for a seat on our original flight from Philly to Jamaica. My locator # UIHQIC. I would appreciate some form of reimbursement for this inconvenience. I have not been happy with American Airlines the last 2 times we flew.

I traveled to Brazil on Dec. 15 T, with American Airlines, my luggage arrived 3 days later. On the way back , went through customers at Miami International, by the way a very chaotic airport. You have to leave the secure area and walked through the whole airport to dispatch my luggage (2), all the way to Kalamazoo, MI.

When I arrived in Kalamazoo, just one of my big bags arrived, I filed the complaint. It took 6 days for my bag to arrive, meanwhile they sent it back to Brazil, and supposedly just sat at the Chicago airport for days.

It was very aggravating, and the company never offered anything to minimize it, not even a little frequent flyer miles, or an apology, they just expect you to forget the whole incident. Very unprofessional, I have serious doubts I'll fly AA again or even go…

I booked a flight (record locator jwackq) in December to southeast Asia. I paid more than 800 dollars in upgrades. The plane had mechanical problems in Chicago and the flight was cancelled. On three separate occasions, your customer service people assured me that the money would be refunded within 10 to 12 business days.

That was more than 6 weeks ago and so far the refund is still in your account instead of mine. I want to know today the status of that refund. This is also the second time I have filled out this online form.

AA corporate headquarters have yet to respond to the first one sent more than 3 weeks ago.

Myself, my wife 6 months pregnant and my 4 children from 2-13 were booked on flight 739 leaving Miami at 9:34 pm arriving at Philadelphia 12:24 am on 1/30/2016 arriving on 1/31/2016 we get to the ticket booth to check our bags they refuse to take it because it was within 45 min of takeoff and they don't except bags within that time frame. I'm obligated to empty my suitcase and divide it into 6 shopping bags so we ca takeout on flight. I had to throw out my$159 dollar suitcase and start running with my family to the security line.

Security line is very crowded and we tell them our flight is leaving shortly they move us to the front but for some reason stop the line due to finding a laptop that was unclaimed for 15 minutes we beg them to check us through but they refused. By the time we…

Arrived Sun. Jan. 17, 2016 in Miami, FL from Columbus, OH my checked bag could not be located. Reported to your customer service desk. File # MIAAA00428898. Was told that my bag should be taken to my hotel by 8am (Hilton Downtown) or "worst case, be delivered to my cruise ship before departure..." Next morning Mon. 18, NO BAG at hotel, had to purchase gift shop shorts and shirt! Called airline, NO BAG!

Had to rush to a shopping area to try to find clothing and shoes to wear on my much anticipated vacation cruise! Also had to purchase essentials on ship, and just do without other belongings to make my trip great and comfortable. Called airline Tues 19, found bag "where do you want your bag delivered? they asked. Needless to say "MAJOR MISTAKE" . Now, after making an 80 mile round trip to…

I submitted a written complaint online the last week of January, 2015, regarding a request for airline credit for my experience flying from Jackson Mississippi to Lynchburg Virginia. My flight on the 23rd of December from Charlotte to Lynchburg was cancelled and I had to rent a car.

The only one available was at the cost of $200. In addition to this, my bag was lost for two days. I have yet to hear back from someone regarding my submission of complaint. I would appreciate someone calling me.

I had the worst experience of my life flying from Boston on Dec. 29 (800am flight to Washington DC. It was a terrible icy slippery ride (4hours ) to get to Logan Normally takes 45min. We left early knowing the weather condition. The major roads and buses were jammed. I made it to the airport by 8 but was not allowed on plane. I then waited standby several hours more refused on that one then tried again, and refused again. I had terrible anxiety attacks and the service dept agents were extremely frustrated and nasty.I received no definitive answers from anyone. I was treated poorly during my entire 12 and a half hours and was crying from frustration.

I missed an entire day with my grandchild. I headed home on bus to Braintree when my daughter called and said get off the bus. (I was on the…

To: American Airlines Complaint Center. Re: Flight Attendant Carolyn – Aggressive Attitude toward traveler Carlos G Vazquez- Senior and Handicap person. Aboard the flight AA 2180 from SJ to Dallas TX with final destination to San Antonio TX, on Jan 8th 2016, . Boarding at 2.35pm. Record locator EGXFYG and with boarding passes attached in this email. Summary of Incident of Aggression: A flight attendant by the name of Carolyn, middle age woman with blond hair. Displayed an aggressive, harsh, demeanor, rude and loud words in front of a full occupancy flight to my husband Carlos G Vazquez, 62 y/o with disabilities.

Incident: While boarding the plane we were the last persons to board a full plane, an overhead storage area on isle 7 was empty was we walk in and I told my husband to use it to…

My flight left Las Vegas, NV on 12/23/15 via American Airlines. That flight was wonderful, however, the return flight via United Airlines was absolutely disastrous. The United Airlines flight was scheduled to leave 12/27/15 but did not leave until 12/29/15.

My parents live in Greenville, Ms, whom I was visiting and I was stuck in Memphis, TN (2 and a half hours away). It was an inconvenience that I was not prepared for. I filed this complaint earlier but have not heard from your company.

On the night before printing my boarding pass, I was informed that the flight was overbooked and asked if I was interested in taking a different flight, to which I replied "NO" because I had to go back to work. I am requesting that you compensate me monetarily or in flyer miles to supplement the expenses…

On November 17th I boarded a flight en route too Charlotte North Carolina after an hour and half delayed at la guardian airport in New York too be rudely ignored by an AA flight attendant when I asked for something too quenched my thirst. I am diabetic and all I wanted was some ginger ale and he heard my request and got a call or message on his phone and totally ignored me.

I felt sort of embarrassed cause there were one passenger next too me and he heard when I asked and didnit receive the drink. My sister and her husband also experienced somewhat the same that we later related too also with American Airlines. Very very unprofessional.

We had booked a flight from Palm Springs, CA to San Antonio, TX for Dec. 22 - Dec. 28, 2015. My husband was being seen by an oncologist for Mantel Cell Lymphoma. He had recently developed fluids in his lungs and stomach; prior to our flight the doctor ordered a bone marrow and discovered my husband now had stage 4 Mantel Cell Lymphoma and ordered my husband to cancel our flight immediately.

Via e-mail, I sent American Airlines the letter that the doctor had composed that he could not fly and needed treatment ASAP. I now find that we have been denied reimbursement or refund. I would accept a voucher to be used perhaps at another time, but to deny us no refund whatsoever is very unfair.

We have been world travelers for many years, our sons are world travelers (one son owning his own…

Flying from Cleveland, Ohio to Montego Bay, Jamaica for a Christmas Holiday Vacation ($5,000.00 including airfare and resort) on American Airlines. Missed connection flight in Philadelphia to Montego Bay because of a computer cliché on our flight from Cleveland to Philly. Plane had to re-boot computer and by the time it completed, we were told we couldn't take off for Philly because of weather in Philly. Missed the MO BAY flight. Jumped on a flight to Miami stand by. Missed the stand by to mo bay because it was overbooked.

Flew to Kingston Jamaica and a taxi to Sandal Resort in MO Bay. Didn't receive our bags til 3-days later even though they were sitting in airport at Mo Bay. Answer, our paperwork was in Kingston and would take a day or two to FAX over. Upon return to USA, Left Mo Bay…

I booked a return flight with AA to fly from Phoenix to LaGuardia, NY, with a transfer through Charlotte, NC, on 12/22/15, to return 12/27/15. On my return flight AA451 from LGA, ( having waited an hour to board ), a cancellation of that flight was announced. I was told by the attendant on duty, that there was no other flight out with AA, to get me home to Phoenix.

After a further long wait, the attendant returned to me, and told me the only available flight she could find, after research, was a direct flight on United Airlines, out of Newark, New Jersey, at 4.47pm, the following day 28th. Being now that I was stranded at LGA, until the next evening, I asked what the Airlines could do to assist with an overnight layover. I was told to deal with that with a complaint on line at AA.com. My…

My son is active duty air force. He booked a round-trip flight 30 days in advance, with a return trip through american airlines. American airlines cancelled his return flight from atlanta at the last minute, did not place him on one of their other flights that left that same morning, and refused to reimburse him for the inconvenience and $$ of having to take a slow bus to return to his base. I spoke with some rude customer service rep called "tracy" (gmt), and an effeminate supervisor aka "billy ray" (said he/she/it was from the dallas fort worth dept).

American Airlines did not complete their end of the contract they entered into with my son, nor did they even bother to acknowledge that they were wrong for cancelling his economy military flight, (while keeping other (more expensive)…

Daughter Missed connection from flight 608 from nyc to flight 516 to Sacramento in Phoenix not because 608 was delayed (which it was for departure weather), but because flight 516 pilot elected to depart gate 15 minutes earlier than published schedule. She would have made the connection by about 6 or 7 minutes had the plane been at the gate as flight schedule showed. In talking with her, she indicated that she was among many other passengers who were also connecting to flight 516, so the plane certainly did not depart early because it was full.

I took a flight to Florida and rented a car through you at the same time. My booking # on the car reservation was 1745663US0. The booking reservation said my total cost would be $914,28. 30. 02 more than I was expecting.

When I complained that this was more than what the booking reservation said, I was told there was an additional $35 for frequent flier fees. I was never told anything about frequent flier fees when I booked the reservation. If I knew they were going to tack on $35 for frequent flier fees I wouldn't have used my frequent flier # when making the reservation. 07 cents/mile.

02 I have no idea what that was for. 19 for a toll fee. I called and told them I was never on a toll road the whole time I had the car. They said the charge was for a toll on the North Texas Hwy.

I told…

After my initial flight out of SFO was delayed by 3 hours I missed my connecting flight out of DFW. When I approached an agent to find out if I was re booked on another flight I was RUDELY dismissed!

I was eventually helped by another agent (with attitude) who booked me on a flight going to DCA however IAD was my final destination. My checked luggage did not make the flight and I was informed that I have to wait until the following night to receive my luggage.

Because of this I had to cancel my flight to Barbados in order to get my luggage. The way how I was treated by YOUR employees was needless to say VERY UNPROFESSIONAL. I vow NEVER to travel with your airline ever again.

To whom it may concern My name is Dr. Carre, I recently flew into Miami on Monday 12/14 on flight 1297 with American Airlines. I left an article in the plane. I showed up at the airport on 12/17 as they instructed me to.

Upon arriving at the site instructed I was quickly sent somewhere else and from there I was sent somewhere else, until I ended up where I started. No one was willing to help everyone was deferring to someone else. They were extremely rude and unprofessional.

They were speaking in Spanish about me in my presence which was extremely rude. When I realized I was getting little to no help, I went up to the aviation office on the 4th floor. She was kissing on her boyfriend as we were attempting to get the information we needed from her, this is not an exaggeration, I couldn't…

Months ago, I originally paid more for a “later” flight because it was important for various reasons to fly out after 9:00 a.m. I could have saved over a $100 on the ticket at the time if I booked an earlier flight, But again, I was willing to pay additional monies to have a later flight. Now, they canceled that flight and I am now on an earlier flight anyway. So not only am I paying "more" for 9:16 a.m. flight but now I’m on the flight I could have originally paid less for. Again, this earlier flight that I am on now was considerably less than what I paid for to get a later flight.

It just seems unfair to me to change my flights and still charge me for the later flight that was cancelled and put me on a cheaper flight without any type of reimbursement for services not rendered. Now, is…

On November 21, 2015, my son and I were traveling to England with a layover at Chicago O'Hare. Our flight was scheduled for 7 p.m. on November 21, 2015. We were told REPEATEDLY that our flight was delayed due to mechanical reason - something to do with the gate bridge being broke. We were moved to two different gates and each time were told the same thing - it was a problem with the bridge. Finally at about 10:30 p.m. we were told our flight was cancelled due to MECHANICAL reasons and we were re-booked for the next night at 7 p.m. I filed on my travel insurance and was told I needed something from American Airlines indicating it was a delay due to mechanical reasons. I did that and American responded saying it was "weather" related.

This is so wrong - flights were coming in and out of the…

I purchased first class tickets traveling from Wichita KS to Port of Spain Trinidad. on my return trip 10/28/15 flight #5827 arrived late in Forth worth TX late causing us to missing our connecting flight to Wichita KS. The Miami FL flight was late because the pilot had to turn the plane around because someone on the flight didn't want to fly with that pilot. I was put up in a hotel and given a food voucher.

The next day I was able to continue my trip however, instead of being placed in first class, which I did purchase tickets for I was placed in coach. the reason I purchased first class tickets is because of my health situation.my flight information for 10/29/15 is #5831 @8:50 from Dallas TX to Wichita KS. I want to be compensated for my inconvenience as well as my extra cost of my…

My wife and I coming home from Cabo san lucas on American Airlines leaving on November 21, 2015. We arrived at the airport early at 2:30 PM. We printed up our boarding passes and checked or baggage. Our flight was 770 leaving at 5:45 PM. The lady from American said that our flight was delayed so she had to put us on a earlier flight to arrive on time for our connecting flight in Phoenix Flight 603 to Seattle.

We arrived in Phoenix and we got there One hour before boarding flight 603. We already received our boarding passes in Cabo so we just waited until they announced us to board according to our seat number 16A and 16B. They called for us to boarded and they told my wife and I that we were not on this flight even tho we had our boarding passes we printed out that day. They asked us to…

Flight 5889 from XNA to Dallas on 11/18. We landed in Dallas and sat waiting for a gate for 1 hour. This was longer than the flight itself. Dallas is your hub. How can it take 1 hour to find an available gate.

All I can say is another disappointment from American. Unfortunately I feel like a hostage since you are the only carrier that flies to my locations non stop. What a horrible experience once again. My advantage number is 94VFD38 so you can see I'm flying weekly on your horrible airline. A very unhappy customer!

My Flight to California was very good but on the way home my plane was late out of Ontario California because of mechanical problems. Because of the late plane i missed my connecting flight to fort wayne, Indiana. I was told i could either get a hotel in Dallas at DFW or wait until the next morning after noon to get a flight to fort Wayne.

I choose to fly into Chicago and get a flight. Waited 3 more hours to board flight the initial lady whom i spoke to who was a supervisor at the gate whether my flight took off from shortly after i arrived was fairly nice.

But the lady who followed was very unconcerned no one ever apologized for me missing my flight because of American Airlines company's maintenance problems. I was told i could get a hotel in Chicago i landed in Chicago after Midnight…

On September 26th I booked flights via record Locator KEHDEB and purchased ticked on the 27th September. My itinerary indicated that I was in First class from Trinidad to Miami and business class for my next flights. m. in the morning, On checking in I was told that I was not in first class and this resulted in me traveling all all the way to Jackson (JAN) without having time to purchase a meal and nothing was given to on flight.

I am diabetic and suffered great discomfort because of the mistake made y American Airlines. I am now seeking some form of compensation for my suffering. American Airlines is the only airline I ave used for the past twenty or so years.

I was booked on a flight from BWI to Phoenix Arizona this past Wednesday with a connecting flight to follow to Palm Springs, CA. Unfortunately, the original flight had a 2 hour delay, which meant I was stuck in Arizona for the night (no connecting flights to AZ). I understand these situations will sometime occur and no one has control over them. What disappoints me the most is, I was put up in a hotel Ramada, that was filthy. Not only that, I stood in line for 45 minutes to get my voucher, and was told "you should be able to contact the hotel and send the shuttle bus over, IF they are still picking up since it is after 12 AM, not to mention I had waited 2 additional hours to get on the plane.

The attendant at the gate checking boarding passes was inconsiderate, especially to the elder…

Loise from counter was on duty along with another lady. I dropped my mom (68, Spanish Speaking only, flying to SJO CR). I initially talked to the nice lady on the counter but Loise interrupted our conversation to tell my mom that her carry on was too big to take on the plane. Her demeanor was just out professional realm. My exact complaint is that my mom was allowed from SJO to fly with the same carry on and in COS this disrespectful employee did not acknowledge nor honored the fact the AA had made a mistake. My mom had no choice but to leave her luggage behind or pay $150 as the other lady was quick to charge.

These kind of employees do not represent your company in the right light. This employee has no compassion and not willing to help a senior person. I bet if this situation had…

Nearly impossible to describe the ineptitude and rude treatment in 100 words. Flight from DCA to Phenix was delayed because over weight - and 11 passengers had to be removed from the flight. ) This made us 1 hour late, and I missed my connection to Honolulu.

I was given a ticket hen I arrived, routine me through LAX and arriving in Honolulu at midnight. I was aware there was a 3:00 direct flight, and requested to be put on the flight rather than routed through LAX.

That was accommodated and I was assured my bag would be transferred to the correct flight. No such luck. I was too the bag was actually in LAX and would be routed to Honolulu. I spoke with the attendant at the airport who assured that he bag would deb delivered when it arrived.

I called later to confirm that the bag arrived…