American Airlines

Good morning, I have been wanting to email you sooner, but my schedule wouldn't allow it. I was a passenger on your airlines on July 31st. I was leaving Dallas at 7:50pm, pre boarding and was supposed to arrive in Detroit at 11:30pm.

I came to airport early, due to security and was rudely ask to push my bag through the scanners at Dallas airport, even though, he was standing doing nothing. (guess that must be my job, yet not sure why he was employed.

My ticket showed that I should be at Gate 28, to get my seats, even though they were pre ordered while ordering tickets. Guess that was a waste of my time and energy. Once a approached the gate the ticket guy was VERY RUDE and I noticed that the sign said New jersey 7:45 boarding.

I politely went up and ask if Detroit was still at this gate…

I booked a flight for Christmas at 487.70 Total. The confirming email was very late--I never checked it. I didn't realize it was wrong until I received the pre-flight check-in notification one week after I booked the flight for Christmas. The dates were 10 days apart. The flight the reservation system booked for me was one week later for a short 2 day flight. I booked the car rental from the AA website that populated the dates automatically to match the flight days correctly for Christmas. I have the confirming email for the car rental. I explained this but All I got was "the system say's you booked the two day flight at that price one week before the flight". There are no deals that good for a flight one week before for two days at that distance but it fell on deaf ears.

There is no way…

Here's a complaint. 6 weeks ago Gail and I were heading for Maui when American Airlines cancelled our flight out of Dallas. The next day we flew out, but this time they put us in Economy instead of the $1033 more we had paid for first class.

Here's the thing: Despite 3 emails and the travel agent's efforts, they have not refunded us that money or even answered us. For a retired teacher and a teacher's aide, $1033 is a lot of money. If you can, avoid AA.

They are always late, frequently cancelled and darned hard to get them to pay up on refunds. American Airlines just plain stinks!

my husband was to take off from Philadelphia to Cleveland yesterday around 5pm, was told to get a hotel room and that his baggage with his medications for blood pressure and GERD were on a plane to Cleveland but he and his friend traveling on business had to wait because the plane needed some work done to it.

they went to hotel and came back today, Thursday, still at airport in Philadelphia and still not given plans to when they will be getting out of there, so that means extra money spent on food at the airport and a night stay at a motel and probably payment to get from airport to a motel.

this whole this is upsetting and worse fact is that he went to motel without his 1 luggage that had his daily medications in it. Anything happens to him with his health and his blood pressure rising…

I flew with my daughter and family to the Cayman Island on July 30th and returned on August 8th. The flight there was great . they were there with a wheel chair each time we got off the planes. But on the way back it was totally different.

I had asked have a wheel chair when we landed in Charlotte NC and St Louis but that did not happen. I have lower back issue and can't walk that far. I was really disappointed because it left me in a lot of pain.

Nadine the flight attendant (flight 5649) scolded my child and shamed him because she thought he was intentionally kicking a passenger’s seat. Actually he was taking off his shoes and bumped the chair. Regardless, after Nadine finished humiliating my 7-year old, my son in tears apologized to the passenger and the passenger had NO clue what he was talking about.

I summoned the lead flight attendant who was very nice and I explained what occurred. After humiliating my son, Nadine had the nerve to return and make eye contact with my son at which time, I stopped her and nicely explained that she should have NEVER addressed my son in that manner, especially since I was sitting with him.

Nadine should have talked to me, the parent. Nadine disrespected me as well and again started telling my…

Since the TSA gate did not open until 345am, I did not check my bag, I assumed that it was ok, my flight is to board at 445am, I did not want to be late. When I approached John F.

at the Gate entry and explained that I wished to check my bag- he repeatedly sighed as if I was an inconvenience to him. Last time I checked American Airlines was providing a service to me and I was paying this guys salary.

I did not come to the airport early to be insulted. I am sure that this has happened before- many times. So where does John F get off being rude. IfI could react with half a star I would. Thank you

Flight cancelled and no help to over 50 People wondering what to do as well as reimbursement of food that needed to be purchased dies to SAID delay....

When I purchased my tickets, because I am disabled, I asked for a seat closer to the front because I'm on crutches. I was told I could not be helped at that time, but someone from the disability area would call me a few days before the flight to help with better seats. No one called and when I called, I was only offered seats in the middle or a few rows back. I asked if I fall trying to maneuver what will you people say. I could have gotten better seats but AA dropped the ball. When I asked if I could change my flight, I was told yes, but I would have to purchase a new ticket.

Even though AA didn't help, the offered to carry me back to my seat in a wheel chair, which I find so humiliating. Of course the seats in the front were available tto purchase, but I could not be accommodated.…

Flight AA296 was delayed due to mechanical problem. I therefore missed my flight from Miami to Kingston. The purpose of my visit was to,attend my sister's funeral planned for 27 July. 25pm This arrival time would have facilitated my arrival to the funeral director's office with the outfit required for the viewing of my deceased sister's body on 26 July.

In total my arrival into Kingston was delayed by over 7 hours.

Furthermore extra travelling costs were incurred as further arrangements were necessary to meet flight 1082. I therefore request that you give consideration to offer me compensation for the financial loss incurred to purchase a second outfit by my family in Jamaica to facilitate the viewing in the chapel of rest and covering the cost of further visits to the airport to meet…

Spent $2000.00 for our tickets to take our grandson from Rochester, New York to myrtle beach, sc. Always use American Airlines.......major mistake this time. major trouble both ways. Put in very dangerous situations both ways on this trip.

Thank you.

Mary Ali e wheeler

I was traveling on American Airlines on Wednesday July 6th 2016. I arrived at the Dallas Fort Worth airport at 12:45pm traveling on flight #463 to Charlotte, North Carolina which was suppose to leave at 2:32pm but was delayed to 2:55pm. That really didn't bother me much but my return flight to Dallas Fort Worth is where it all started. I was returning on Sunday July 10th on flight #721 when it all started to unravel. I arrived at the Douglas Airport in Charlotte, NC at 4:00 pm for my flight back to DFW flight #721 leaving at 5:40pm.

I boarded the airplane at 5:25 which was suppose to depart at 5:40 but that did not happen. The captain came on the loud speaker at about 5:35 letting us know that we were waiting on passengers from an international flight to arrive to this flight. I had no…

How does American Airlines not have a protocol with flights that are delayed and cancelled and get re-booked the next day. My 18 year old daughter and 19 year old friend got stranded in Orlando with no assistance from any American airline agent. How does this happen?

Flight 890 to Charlotte was delayed which caused the connection flight to be missed. My 18 year old daughter Kaylee Jefferds and her friend got re-booked to the next day The agent did nothing after re-booking. No information to hotels or what to do.

You guys need to bring back customer service

Arrived 3 hours early, checked in, terminal belt went down. Was sent to a new terminal, made to stand in two more lines just to be told they could not help us. When we finally got to someone and we were advised that the bags would not make it and we would be rescheduled for departure the next day.

Meaning I lose on time, paid time off work, the money I spent for tonight's hotel, and the activity scheduled bc it has a 24 hour cancellation policy. This is completely unacceptable! I will wait for a response to this complaint.

My Letter to VP of Flight Operations: "Hi Mr. Stone, Thank you for accepting my request. On Sunday June 12 I was scheduled to fly out of DFW to RDU at 6:30 PM. DFW had canceled several flights to to sever weather.

I understand that, but what happened afterwards has left me wondering if I should book future flights with AA. After arriving in DFW , I immediately located a boarding agent and requested a seat on the next flight to RDU.

She took my ID an issues me a boarding pass. I was a little surprised but didn't think much of it. After boarding the plane I was informed that there was a mistake and I was issued the wrong boarding pass.

It had another passenger's name on it. I was asked to leave the plane and I politely told them that I was not leaving the flight because it was American's…

Man 11 2016 purchase the flight 4805 230 for departure arriving at 5:41 PM Little Rock time. would help recoup some of my losses. Thank you for your expedious attention to this matter. Calvin withers

Flight reservation # MKXYJW for July 8, 2016. Your supervisor in customer service this morning at around 10:00am to 10:30am was very rude, when I asked for assistance in my seating as I am a disabled person with asthma, diabetic and

heart paiient, she plainly told me if I can not pay the special seats, she can not help me. Bad enough you are giving privilege of seats to those who can pay but exceptions to passengers with health problems should be given preference even without paying the requested money; especially not to be rude.

That person diesnot deserve to be in customer service she should be hidden from the oublic and just do private work for your airlines. It gives a bad name for your company. I used to be a and advantage member and I do not use it anymore because of your airlines…

Man 11 2016 purchase the flight 4805 230 for departure arriving at 5:41 PM Little Rock time. would help recoup some of my losses. Thank you for your expedious attention to this matter. Calvin withers

I have flown on AA for he last twenty years. June 12th 2016 we experienced bad weather this is no ones fault.

However, Sitting on the runway for approximately 2 hours inflamed my Fibromyalgia causing me sever nerve pain, my medication was left on the plane and I didn't get it until the next day June 13th around 11:00. No one seemed to care about my pain and discomfort except for Mr.

Duke a kind and caring agent working the night of June 12th. I am extremely disappointed in the poor service, lack of communication and organization between employees throughout AA and the poor attitudes of most of the employees.

I had a flight scheduled to leave Norfolk, Virginia, on June 3, 2016, at 11:40. The flight number was 5427. The flight was delayed for 2 hours as we sat on the runway. We missed the connecting flight because of the delay and the next flight was scheduled to leave 3 hours later. After sitting in the airport for the 3 hours, the next plane, flight number 2073, was once again delayed for another 2 hours. Once again we ended up sitting on the runway for 2 hours. I arrived in New York after 9:00pm. I had tickets to a Broadway play, which I missed.

The ticket to "Shuffle Along", cost me $169.00. It started at 8:00pm. When I called customer service from the airport, I was offered $50.00 as compensation and was told that there is no reimbursement for weather related delays. There were no weather…

Louis to Miami suppose to leave at 9:30 had a 1 hr 30 min lay turned in to departing at 12:30 am but then 4 stewards arrived and demanded from clerk that they did not have supper so we had to wait for them another hour so we departed at 1:15 am.

It is a 35 minute trip to Tampa, and they said that was the end of their day. they could have waited like the rest of 150 people standing & waiting. When they did arrive back on the plane, we got nothing to eat or drink I guess they were full.

Never seen none of them till we got off plane. Great trip first time used American airline. I thought I was the customer guess I was wrong. Hope to hear from you.

I complained but received no action other than your receipt of my complaint. You have all the details. I paid for first class accommodations and was told that they could give me a simple egg omelet for my breakfast because they didn't have enough.

They said I ad to have pancakes or nothing and that I should complain about this cost saving move. How is it possible to not get anything for breakfast on a first class international flight - March 15, 2016 from San Jose Costa Rica to Miami flight Aa1204, seat 4B.

Brian Seaver Matthew Yu 265 Longwoods Road Johnsonville, NY 12096

518-326-0092

Frequent Flyer Number 7j7xp66 Locator KNOXOU Flight AA655 May 9, 2016 Seat 30F Honolulu to Phoenix Az.

Recently my partner Matthew Yu and I took a dream vacation to Hawaii. Your American Airline service was awesome except for the following Incident. Homeland Security motto is," IF YOU SEE SOMETHING, SAY SOMETHING." On boarding the Airplane and when placing bags in the above storage area of the previously cleaned aircraft we noticed a package in the above storage area. I thought this odd and with heightened security and heightened terrorist activity I gathered up my inner strength and mentioned this to "Tracy" (who's last name I do not know) our flight attendant. She removed the item and threw it in a…

On 29th April 2016 I and 4 members of my project team flew on Business Class from Trinidad to Milan, Italy via Miami (AA 2282 to Miami and AA 206 to Milan). The flight went well and without a hitch.

We were due to return on 05 May 2016 to Miami (AA 207) and then to Trinidad on AA 2551.

AA 207 was scheduled to leave Milan at 11:15 a.m., however the flight was delayed and we eventually left at about 3:10 p.m.

This delay resulted in us missing our Trinidad connection which was due to depart Miami at 6:02 p.m. Recognizing this we asked to be put on the next available flight to Trinidad the following day. The agent advised that AA would put us up for the night in Miami but we had to get the particulars from the AA Agents in Miami. Additionally, although we had Business Class tickets only…

Delayed baggage, went to office at airport to complain lady give me a piece of paper tell me to go get what I need since they could not locate baggage. I had to spend money to have a driver take me to a mall.

He dropped me off, had to wait on driver to pick me up. I had to get driver to take me and my husband to a fast food place to change clothes. What a mess.

Am seeking reimbursement for 55 pound baggage fee of $100.00. I am a FEMA employee. Please See Attached!

I had a vacation planned and a family 2 family emergencies occurred and American Airlines would not accommodate anything. They would not work a credit a refund nothing I think that is so sorry. Kept my money with no vacation. Thanks this will be all over face book and all social media.

I will make sure my family and business never fly with you guys again.

Sincerely,

Libby Bunch

I book a flight on 18 Apr 2016 the plane was later at little rock Arkansas so I missed my flight to salt lake from Dallas I waited for stand by but was unable to get out of Dallas so American give me ticket to some flee bay hotel when I got there I heard shots being fired so I and 2 others got out of there and got are on place to stay.

Started out with baggage. I'm an active duty military firefighter. They said I didn't have the right ID card and charged me 25 dollars. Fire department 30 years this February. Now my flight is already delayed. Terrible start. Please make this right. Thank you. R/ William

I am a 71 year old woman who was traveling alone on flight aa5414 from Portland Maine to Sarasota . There was an announcement that the plane was having trouble so would be delayed. Then another announcement that everything was all set and we boarded the plane.

Another problem and when sat on the plane another hour which caused me to miss my connecting flight to Sarasota. After waiting in line for an hour at dc customer service I finally got to a customer service rep who abruptly left and said someone would be with me shortly.

I asked how long that was and she said shortly is shortly.

Finally got another rep and explained my problem as I had bad knees and couldn't stand much longer. She told me there was nothing she could do. they ran out of vouchers and the nearest hotel was at least a…

I purchased a ticket a few months ago and in that time there have been 8 flight changes. The last schedule change was so ridiculous that it involved waiting in Miami for 5 hours. The have also made a few mistakes when it comes to allocating seats, I had to pay for some seats which I had already chosen when I first made the booking, then

they said that they were not available because the flight number had changed, the moment that I paid for some other seats, then those seats became available. Customer Services, Customer Relations and the website were giving me different information. After months of frustration, I have decided to get a refund and fly with a reputable airline, although the AA refund website shows that my tickets are only worth $24 despite the fact that I paid $800, so we will…

I have two airline credits for $1700 each that I want to use for this year but they will not let me book the flight for June of this year since I purchased them in May last year for my 10 year anniversary. Even though I was flying in June of last year!

Now I want to finally use them and they said that I need to travel by May! That is a lot of money for them to steal! I just want to use what mine anyways.

I planned a trip to Fort Lauderdale Florida, through Expedia I paid for a round trip ticket from Cincinnati, When I arrived at the airport in Fort Lauderdale for my return trip (1 1/2 early) I was told that my flight had left early that morning despite the fact that I had an itinerary in my had stating a departure time 5:40pm (IN MY HAND). I was told to contact Expedia, I told them regardless I had paid for a round trip fare.

I was told that I had to buy another ticket American Airlines did nothing to help me as I felt that if the itinerary was in hand there should have been a seat to match. I was forced to buy another ticket, and stay in a hotel until the next day.

I want and deserve to have my money back for a flight that I paid for and never used, and I demand reimbursement for the…

I was flying AA first class March 15, 2016 flight 1204 San Jose Costa Rica to Miami seat 4B, final destination LAG New York, while everyone had their choice of a breakfast egg omelet or pancakes. When I stated that I preferred the egg omelet I was denied my choice because they only had a limited amount of omelet plates.

I don't eat pancakes so AA staff had nothing to give me for breakfast even though I had paid for a round trip international first class ticket. The flight attendants were sympathetic with my plight and urged me to contact AA headquarters because it was ridiculous.

The attendants were embarrassed at this "cost saving measure" depriving me of breakfast in first class. How is it possible that I paid for a first class international flight offering breakfast and told that they…

I was flying AA first class March 15, 2016 flight 1204 San Jose Costa Rica to Miami seat 4B, final destination LAG New York, while everyone had their choice of a breakfast egg omelet or pancakes. When I stated that I preferred the egg omelet I was denied my choice because they only had a limited amount of omelet plates.

I don't eat pancakes so AA staff had nothing to give me for breakfast even though I had paid for a round trip international first class ticket. The flight attendants were sympathetic with my plight and urged me to contact AA headquarters because it was ridiculous.

The attendants were embarrassed at this "cost saving measure" depriving me of breakfast in first class. How is it possible that I paid for a first class international flight offering breakfast and told that they…

In checking our flight reservations to fly from Boston to Miami, we learned that our reservations had been cancelled. Upon inquiry by our travel agent, she was told that our reservations were cancelled by a "third party," but airline did not know who that third party was.

Is it possible American Airlines would not know who cancelled our reservations? And they were cancelled, why weren't we notified?

com to book both my flight and hotel. I didn't notice the hotel was nonrefundable. Today is Sunday 5-1-16 and I am not supposed to be at the Hotel until Tuesday 5-3-16. I called to cancel and AA told me the hotel is nonrefundable and there is nothing they can do.

00 for a hotel that I am not going to stay in. I've never experienced a company as rigid as AA and unwilling to help out a long time customer. " End of story. Good by American Airlines

I looked up some reservation info YESTERDAY and found a flight for $653. TODAY I went to book it, and saw that it has gone up to $715. What is this??? Since when do businesses just randomly jack up their prices whenever they feel like it, without at least a week's notification that this is going to happen? I am disgusted.

ref#1-5696255510 we got to Jacksonville waited about three hrs was told flight cancelled.The reason we were going to Las Vasgas . our son was rear ended, he was in the hospital had to take a taxi to Raliegh missed flight had to wait again. ticket #00177362815011 When we were ready to leave got to airport after paying 83 dollars to get there we found that our flight home had been cancelled .

Mesa airlines is continually having problems with on time departures due to broke aircraft. I have to use them for business due to the areas that I fly into. I have been a loyal advantage member but the most recent problem here in DFW with flight 5829 on 21 April is possibly the worst.

We set on the aircraft for an hour with s known broken aircraft from the previous flight.

Im in ref. to my other half. Dennis Munz. I used my advantage award for us to go to Maui. 00 for his bag. being it was done with my MasterCard. been trying to get this done. this is in ref #1-5833353214.. F73A210 Rodney Livingood.

what are you doing about this............................

I called AA on 3/27/16 to ask a question about my passport after I tried to check in on-line and was unsuccessful. While I was on the line with the agent I asked, no less than three times, whether or not the first bag was free on an international flight.

I pointed out that I was flying from Missouri in the US to Mexico. I was told that the first bag would be free each of the three times I asked. " I pointed out that the website made it look like there may be a charge, but it stated that there were exceptions.

Over and over she told me that the first bag would be free. When we arrived at the airport we were charged! So, there went a chunk of our vacation spending money! AA needs to better train the people that answer the phone.

One person says one thing and…

When I arrived to LAX airport the ticket agent with American airlines American Airlines flights 1588-from lax, & flight 1397 from Miami to Montego Bay didn't see my reservation that was booked through Travelocity firstly. Once retrieved I was questioned several times of having multiple bookings ok the info was retrieved. Secondly the counter attendant didn't give me a connecting flight to my final destination in which it was paid for (3rd Mistake).

I had to collect my bags, re check in Miami the counter agent was unprofessional questioning stamp dates and my citizenship by me having a unconditional stamp in my passport (mentioning she's been employed for approximately 40 years and never saw an American passport with foreign status as mine) another agent beside her confirmed it was valid…

Our flight left at 6:05am Saturday April 2nd. As instructed we arrived at the airport 2hrs ahead of our flight. Because of the security having a insane long line, I asked an American Agent passing by that we were concerned that we would miss our flight. He looked at my ticket and assured me we would be ok. As more time passed I went and asked another agent and was told the same thing. Of course we missed our flight. The agent at the gate could not have cared less to were another agent stepped in to help. We had to pay an additional $300.00 or it was $150.00 not be on standby. My husband had radio interviews and release parties that had commercial's paid for and had to be in Fresno at a certain time..

This trip was a night mare dealing with incompetent agent who could not provide us with…

My daughter booked a flight from ORD to San Antonio to surprise her brother during graduation from basic. We went to pick her up at the airport only to learn that her flight has been delayed by an hour and a half, arriving now after midnight, because a crew member was late.

Now we will get less than four hours of sleep before our son's big day. Thank you for being so inconsiderate crew member.

1-5637629230,1-5832579431. I Rodney Livingood an aadvantage master card member and with aa F73A210.. card says frist bag free , my other half and I wen to maui on miles and u put us on Alaska . 00 . looking for a refund for the charge.

do u we have to keep this straight forever.. Dennis Munz and Rodney Livingood

My other half , Rodney Livingood. is an platinum member. he booked travel on award travel with American, who in turn booked us on Alaska. to Maui jAN. 30, 2016 COMING BACK Feb,8 2016 an has 1st free bag. his ticket # 0012305913590 bag ticket # 0272186977907..

00 we sent thee following complains . # 1551835453, 15637629230, 15633467227.. how long should this take. Yours Rodney Livingood American Airlines F73A210 AAdvantage MasterCard , Platinum Like it done before more time goes by.....

I made a reservation last June to go see a friend on Corpus Christi TX. My friend became ill so I had to cancel my trip. I called AA and was told by a representative that my ticket was non-refundable and non-transferable.

Which I totally understood and accepted. I cancelled my trip by phone talking to a AA rep. 00 towards another ticket. When I called to check on it this week I wanted to use it in June I was told I was a no show for the flight so therefore my ticket was no longer valid.

I made the call to cancel 1-2 days before the departure date which I believe was June 15 or June 16. I was assured everything was fine since I had called and freed up a seat for someone else to use.

Now they tell me no. I did my part, but apparently someone else did not record it properly. Would you…

I booked a round trip ticket from DFW TO MSP to fly on 3-13-16 & return on 3-14-16, but could not check in because they had put Caroline instead of Carolyn (Record Locator: YQAXXE) so I called AA. She said no problem that she would fix it in a short time, so I was able to check in & went to airport through TSA with no problem.

However, When I went to check in at MSP for my return flight, I couldn't & again called help desk at AA. They said my name was wrong on the ticket and I had to go to the airport to get it fixed. After working all day had to go to the MSP airport, they told me they couldn't fix it because the ticket had been issued wrong. She wrote a long note on my previous boarding pass and also on the computer. She said with this the next day TSA would help me go through security.…