American Express

-I need technical support; NOT customer service. Your dumb AI does not understand "technical support"; It keeps wanting to send me to Customer with a long wait. THIS A WASTE OF MY TIME. TIME IS MONEY. I PREFER AMEX AND HAVE HAD AN EXCELLENT relationship till now.

, I wanted to pay my bill. Thank you for your time. please fix!

American Express is a fraudulent company. 00 on the Dell Technology site. I did that in May 2023 and used my AMEX card to pay for it like the terms stated. The only thing I did was to use PayPal to facilitate the sale for security purposes.

According to AMEX they will not honor the rebate because of that. What logic does that make? I ordered on Dell and paid the bill to AMEX. What difference does it make if I used PAYPAL? I will no longer use AMEX as my primary card.

That is about $15,000 of business they will miss for not honoring a $120 rebate. But I guess I am small potatoes to them. The supervisor Richard was a real indigent jerk also. He could learn some manners.

I received a $250 AMEX gift card from a very generous friend for Christmas 2022. When I tried to use it in May 2023 it was rejected. I called AMEX on May 23, 2023 and was told that the card was used fraudulently, and a new card would be issued.

The card never arrived, so I called back on June 14, 2023 and was told that the card should arrive within 24 - 48 hours. It never arrived. I called on June 22, 2023 and was told that another card would be sent and should arrive within 7 to 10 days. Again, it never arrived. com. The email was rejected.

I called back the same day and was told that a new card would be sent and should arrive within 7 to 10 days. It is now July 31, 2023 and nothing has arrived. I will have to tell my friend and anyone who uses AMEX gift cards of the poor customer…

My husband purchased the card for me May 6 2023 for mothers day when opening the card the 15 digit number was not visible on the front of the card that day he called in sent email in regards to the issue sent his information and everything he was told a card would be mailed out to him with the funds on there now it Is July 11 we have not yet received the the card in the mail for the past 3days I've been going back and

forth with customer services to received the card I was told today to wait an additional 4 days with a finale update... Im beyond frustrated and annoyed with the services

In mid May 2023, I called to cancel my AMEX Reserve card about 11 days after the deadline to avoid paying the full renewal of $550. I understood prorated charges would deduct from my full refund of $550. The automated cancellation recording told me to expect a credit of $488 (or $448) so I requested to speak with a representative following the disconnect, to attempt to get the $550 full credit.

I was told that the recording was wrong and that I was not due anything back but that they would open a dispute for me. I was told i would receive an email. After 2 weeks, of not hearing anything, I called back .

I was again told that the dispute was pending.. I called a 3rd time on 6/26 and there was a denial on my dispute. I spoke with a rep named JOMS who again explained that I was not due any…

By far THE WORST company to purchase gift cards from. com online puts you through attempt after attempt at the same photo selection security that other sites do, and will not let you get verified. It is an eternal loop with no way to reach customer service.

Even their main CS Line tried routing me then ended up back where I started asking for a 4 digit code that does not exist on the gift card. This card is useless and I will be reporting and posting on every site available to not purchase Amex Gift cards for any reason.

I have been a long time card member of American Express since 2012. As the personal representative for the E/O of Joanne White of Spring hill FLA, I am more than disappointed on how the fraud investigation that I opened in early January 2023 has been handled.

My mother was in a coma at the hospital from 12/25/22 through 1/3/2023. She passed away on January 3rd 2023 in the hospital. I called in early January to close my mother's credit card. Upon finding that charges had been fraudulently made on her card between 12/25/22 through 1/3/2023 while she was hospitalized and in a coma, I opened a fraud investigation naming William J White, as having possession of Joanne White's Amex card and identification, and making purchases on my mother's credit card. Mr. White was not an authorized user on…

There refusing to close my american express savings account and mail me a check of my available balance of 1200 to me

I really can’t believe that after many years of being a loyal customer with no late payments, they would charge us a late fee for an issue that was not our fault!!! The month of February only has 28 days so consequently our payment (which has always been on time for years) was late.

The representative on the telephone stated it was not their fault that February only has 28 days thus causing our usual payment to be late. I would like to stress here there is such a thing as “ good business practice”!

In this case, I am sad to say, American Express did not use “ good business practice “!!! We are so disappointed in American Express and will attempt to use alternative agencies in the future!

#1 American Express lowered my credit limit for no reason without notifying me #2 even though I sent a check to them for the entire balance apparently they didn't receive it and shut my card off even though I've always paid my bill and was no where near my credit limit #3 I called to pay the balance over the phone using a DEBIT card and

won't take any type of card as payment and I don't carry bank account numbers or routing numbers with me #4. They won't let my book keeper who writes and signs the checks make a payment online or over the phone #5.

When I call American Express I can never understand the person I'm talking to because the accents are so bad I constantly have to ask them to repeat themselves

I really can’t believe that after many years of being a loyal customer with no late payments, they would charge us a late fee for an issue that was not our fault!!! The month of February only has 28 days so consequently our payment (which has always been on time for years) was late.

The representative on the telephone stated it was not their fault that February only has 28 days thus causing our usual payment to be late. I would like to stress here there is such a thing as “ good business practice”!

In this case, I am sad to say, American Express did not use “ good business practice “!!! We are so disappointed in American Express and will attempt to use alternative agencies in the future!

I am beyond frustrated as I have been on the phone with American express everyday for two months more then one time a day. They have now canceled my card for the 4th time and promised me my card would be sent fed ex to my home today and today no card.

I logged in to track it and just noticed they have again canceled the card and issues me another number and card! This is unreal, Amex Platinum for $895 a yr and your calls are routed to India. No one knows anything and when they transfer you to a US representative the calls get disconnected leaving you to call back again and wait 20 more mins to get disconnected again.

This has been the worst customer service I have every seen in 49 yrs of life! If I could of issued them a 0 I would of as they don't even deserve the 1 star

I receive email on my Amex card and none of the options are appealing. I keep getting offers, log into my account to look at offers and everytime I do I leave the site disappointed. Amex sees where I shop, drive, trips, etc.

Why not offer something I can use or just stop sending the offers that are not attractive.

I'm a 100% service connected disabled Marine and I have been practically begging for a card for 2 months, I would specifically like to have the Platinum. the Platinum card at service My credit isn't perfect but I'm around 30% credit usage, 100% on time record, never missed a payment.

I find out last night that Amex is basically throwing the Platinum card at active duty service members , and waiving the $695 membership fee. If I had never been in the service, or been to war I wouldn't have a complaint but what AMEX is doing is letting these 1 to 5 or 6 yr service members who have never left the United States stand on the backs of those of us who have given our bodies, and souls to our country.

Thousands of disabled vets who can't work, I'm one of them, can't even sniff the card witch…

I apply for a card, because I'm told it will grant me access to a specific network of airport lounges. ). Upon learning this, I try to upgrade the card to the one that supposedly would. AmEx refuses the upgrade stating that I haven't had the card long enough (one year) to be eligible for the upgrade.

Meanwhile, I've been their customer for well over a decade - with another card. Ok. So I go on and apply for the card I need... and I get approved for the card. I'm flying tomorrow morning. AmEx could not EXPEDITE the card, oh no.

But even worse - they refused to supply a temporary ICN or digital card information. So now... I have a card I don't need... as the benefits are inconsequential, and I don't have any information about another card that I did apply for, get approved for...

but…

I was sick and was late one payment in 21 years. I pay my balance off every month to a balance of zero. I requested a credit for the interest and fee and I was told it would be credited.

I was told today it was refused. I want someone in the company to understand how this situation was handled. If this is the way AE is doing business now then I will go elsewhere. I am very surprised how their customer service has gone down from a 5 to a 1.

Obviously you don’t care if I and a few of my friends quit using your card. I think my history with your company speaks for itself. I checked your ratings on several sites and I’m amazed at how low the ratings are.

I guess I should have taken my business elsewhere a long time ago. This situation was stressful and has made me sad to end this…

I have always paid my AMX bill off every month. I was offered the interest free program for 6 months. 00 interest. I always pay my bill off every month so I will not be charges the high interest rate.

It is a scam and it was misrepresented to me. I have reported this to AMX and not sure why I was charged interest when it was to be interest free for 6 months. Please don't fall for this SCAM.

I wish that I could rate Minus stars for this company, Have been using this company for years and never missed a payments. We have opened a new Credit card 18 months no interest promotion and since it was a new account we have not setup any bank account for auto pay so we do not miss any payments.

We havent got any email or mail notiication that the bill is ready and we have a a due balance, we had to call customer service to see what was going on and they said that there is a past due balance on account so I logged in and paid the past due balance with turning on auto pay then I asked them to curtesy wave off the interest and

late payement and they could not. so I asked to speak to supervisor and the supervisor declines to come on line to talk about it since they have already gave the…

I was told that I get 6 mos no interest and I could use my rewards toward my up coming cruise if o spend over$4000. I put $9000 for my cruise and I can’t have split payments. I was going to pay &2000 per mo.

I have called 2x and not that I have charged after my cruise I am not eligible for split payments. Please allow me to have split payment and apply all rewards to balance.

1) How do I redeem the cashback by choosing an entry on my statement? I cannot find a clearly worded icon anywhere. 2). When trying to get to the rewards page the progress line stops about 3/4" of the way across and starts stuttering. It will not progress.

I've tried it a half dozen times and the same thing happens over and over. 3) Fix your damn website! I am tired of huge companies that have websites that are nightmares. I am tired of your IT idiots putting out websites with errors and FORCE your customers to BETA test the piece of crap.

I do not work for you. I'm tired of chasing the elusive cashback reward and would gladly strangle anyone from AMEX. So I'll stop here.

On Friday, Oct. 27, I called American Express with a question about using my points ad what seemed like still paying for airfare. m. was very off putting and condescending. I expected American Express to be more professional and understanding.

I am sorry but I did not get the name of this representative. I have never complained about customer service in my life so obviously I feel the need here. Thank you for listening. Richard A. Monti

Customer service is rude, horrible, cheap and abusive. I had a pending charge over a holiday; no one would help me. I got 4 different answers for the same question. I started to pay my bill which was due and was distracted due to the issue I called about, did not complete the send and was charged a late fee.

Because I was such an irresponsible human a year ago, I could not reverse the late fee. God forbid AE care about their customers. One customer service man I was speaking to who was helping me had to hang up as his dog died while on the phone with me; I called back and another person said the reversed fee went through A week later, I checked and

it did not go through and no one will help, return calls or do anything except read from their script on how to say no. This company is…

Absolutely useless. The customer service email for complaints doesn't work. Their server says it doesn't exist. Trying to complain gets you someone unfamiliar with basic courtesy, let alone Amex. As a member since 1967, when I was still a teenager, this company has gone steadily downhill.

00, since early December. I have provided everything requested by American Express Gift Card Services. This morning I received an email with an encrypted message. I'm unable to open it because, despite following directions to create a password, the system keeps telling me the passwords don't match.

40 am I contacted 833-205-8622 and spoke with a young woman. After telling me it was impossible that I didn't have an 8 digit reference number, and refusing to listen to my explanation (Amex Gift Services told me I wouldn't need one so

long as I could provide my Amex platinum card number, among other things), and refusing to put me through to technical service, and refusing to listen when I tried to tell her I'd been contacted by NY State about this, and insisting I had to provide the gift…

Tell me why I researched my new American Express card for nearly 3 months and finally chose the American Express Hilton Honours Business card. With all of its glory and benefits but mainly because it was the cheapest annual fee.

But also it was suppose to have the annual fee waived the first year. Why did American Express charge me an annual fee for the first year and changed every single promotion that was displayed on their websites. I've been researching this card for the past 3 months only for them to tell me they don't offer that promotional anymore.

COME ON MAN #WTF They then stated they'll place an investigation on this issue. #smh

I received a letter from you regarding a credit on my account and the check had not been cashed. I called to let you know I didn't have the check and to reissue it. Because I didn't have this card anymore, I could not give the 3 digit code on the back.

THey will mail me a new card to my address but not send a check due to security. Does this actually make sense? 13. When asking to speak to a supervisor, it was refused and said it would be 24-48 hours and they refused to put me on hold.

She stated that there was not way to handle this through the online account as well. Her name is Marsala- her supervisor who refused to speak with me was Chris, and his boss is Mikey. This is unacceptable. If my money gets turned over to the state due to waiting for a new card and activation, this will…

00 on the card. I HAVE THE INVITATION letter to this date. I applied and received the card. 00 $ as promised credit. I used the card until Dec 6, when I realized the card is not very useful on earning any cash back.

00) I called the Amex card company and told them I did not need this card anymore as I use another AMEX card which gave me better return on my money. I was asked the regular questions as to why I wanted to cancel this card.

After explaining my reasoning the representative put me on a hold, then he said he needs to contact his manager. then another hold and another hold.. Then I was told I would have to wait to speak to someone else, at which point I asked why is it such an issue to cancel this card, I got nothing in response but another lengthy hold.

The representative kept…

After several rounds with the auto-attendant, I was finally transferred to a representative who promptly hung up on me after answering my first question. This is totally unacceptable from a company such as American Express whose reputation was historically one of excellence. WAS is the operable word.

I can't activate gift card forced to talk to customers service only have 60 minutes to activate the card on hold an hour

Got two different customer care people saying they don’t have a manger or a boss then both men with the name of jaret both acted like they was the managers I didn’t believe because they both had the same name very rude no customer service

I've Amex many years , they recently become my worse card ever ,

I recently had a CC bill drop at a time that cleared my account, but I contacted AMEX Platinum for immediate help. I was hoping to just make the minimum payment and have the rest refunded as I was told by a number of agents.

I finally got someone to begin the process, but I was NOT told it would take a number of days to issue the residual refund. In the meantime, my other bills (principally mortgage) were ready to drop, but I didn't realize the refund wasn't immediate.

I was NEVER told so I was in a bind. Thanks, AMEX Platinum, for your help. I asked for compensation for the issue, but was FLATLY refused. Nice job, corporate, training your agents to be heartless and cruel.

I just have a gift card but I had an issue and needed to speak to customer service.The woman I talked to was horrible after being on hold for 45min she tried to hang up on me.I have never been treated so poorly.

I called the number on the back of a card I recently purchased because the card was defective. I spoke to a Lester at 888-846-4308. com as instructed by Lester. He said I needed to send a picture of the front and back of the $400 card I purchased, the receipt of purchase and a copy of my driver's license (didnt understand this part).

He also told me he would deactivate the card. I did this on November 28th. He said someone from his team would be contacting me in two days to start replacement of the card. I did as instructed and have heard nothing. Was this a scam?

I'm out $400 and would like to know what is going on. For what its worth, my case ID is 53101643. Please assure me that I havent been scammed and will be getting a refund. Thank You

Along with not getting my issue resolved with my Blue card I had one representative hang up on me. A second representative refused to transfer to a supervisor as well as putting me on hold for excessive times hoping I would disconnect. Unfortunately your Philippines office is sorely lacking in empathy and people skills.

As a customer with American Express for must be over 30 years now, I feel like customer service, listening and going the extra mile once in a blue moon should be expected. Today was a bad experience after spending 55 minutes on the phone.

I spend thousands of dollars each month on AMEX. Its the only card I use and pay on time for all these years. I took the initiative in November to not only pay my $2500+ balance but paid an additional over $600 to be applied to my pay in full.

AMEX took that money and applies to my pay over time without my approval. This is my hard earned money and my goal was to pay towards Pay in full so my payment in December would be less. ITS CHRISTMAS and I was trying to prepare myself. I was told NO.

But its my money and you are telling me too bad. Then, I was…

Iam from sri lanka I have visited To nation trust bank dehiwela branch I wants to apply for blue amex card with hundred thousand sri lankan rupees But the bank refused and said blue amex card is terminated Please confirm the same

I have a Business credit card that all of sudden added a yearly fee. I called customer service (Nov. 4) asking about the fee and was told. The fee has always been there. So I canceled the card and was told I would get a partial refund. I asked for a supervisor -- she hung on me. I called Amex customer service again and was told I have 30 days to get a full refund from the date of the anniversary (Nov. 3). if I canceled, so he said he would take care of it.

I called today Nov. 5, and raised the question again and was told I would not get a refund and the card could not be uncancelled - I would have to apply again. I told her I would all my personal and business cards with AMEX she said she did not care. I ask to speak with a supervisor and waited 45 minutes and than I got disconnected.

Is…

This complaint is for your employee, Ivette Parra who lives in Arizona. She, few of her friends, and her boyfriend German Estrada are on Facebook cyber bullying and harassing black people. Degrading them, sending them racist messages. I included screenshots of the message her boyfriend sent me.

This is a serious matter that I hope is address swiftly before it's pushed any further that may draw backlash against this company. This is 2022. People should be free to browse social media without being attacked for their race.

I have a customer with Amex for 18 years and I have referred so many people including my husband and 3 siblings! I used to love the customer care I got every time I called. In the past couple of years, the customer service has been declining drastically.

I made a reservation through Amex app for NH hotel collection Milano president. It was my first time booking a hotel through Amex. The price of the room was significantly cheaper through a 3rd party, but I decided to book it with Amex to get the $200 credit and the perks that come with booking through Amex.

When I got to the hotel and was shocked by the poor quality and service, I called Amex to report that, assured that it will be taken care of! The representative spent 40 mins on the phone with me ( international phone call) and…

I have been a customer with many AMX accounts for at least 50 years and always paid every balance in full. Over the years there have been occasional payments received late because of bank holds or other explainable reasons, where any finance charges or interest was reversed.

This time, we were away for a month and when we got back the due date had passed. I immediately called to make a full payment and was told the $29 finance charge would be reversed but the interest charge could not be reversed because it had been done before.

Rather than argue I agreed to pay the remaining balance, with the assurance that I would be completely paid up and there would be no further charges. The next month's bill reflected another interest charge ("trailing interest") of $10+ and I was told no one could…

This company is such a let down. If you have a problem they will not actually listen to what you are saying and just keep reading from a script instead of doing anything about the problem. I tried to by an airline ticket with delta.

The ticket didn't go through. Amex refused to release the pending charge. I called four supervisors and even had the delta supervisor talk to delta to tell them that no transition occurred. Nothing helped, they just kept expressing that they understood my frustration and ignored what the agent said. I despise AMEX.

They used to be the best at customer service. Now you can't get to anyone in the United States who actually has the power to help you with the issue. The agents I spoke to Maria and Raya were in the Philippines and not only did not solve my…

Today I made 3 phone calls to try to book a rental car using my points. The first call was ripe with ineffectiveness and I was transferred 3x finally on hold for 32 minutes. I was then disconnected. The second call the agent was dismissive of me and was not helpful at all but decided to send me links which were not clear and effective.

The third agent could not find a profile for me and had to figure out a way to help me book the car and that was accomplished after 40 minutes or so. The problem stemmed back even before these calls today when I was given incorrect information on how to book a rental, causing me today to cancel an Expedia booking while creating another booking through Amex travel.

The system was so much easier some time ago when I could just order certificates and apply…

American Express shut my business account down for no reason, followed by my personal accounts. They claimed that my payment was due one month out from when they shut the personal accounts down. They had also just charged me both annual fees $550 + per card within 60 days of cancelling the cards.

I had 350k + points and have been a card member since 2013 and have spent in excess of $5M on amex cards. What a great way to treat top customers.

No leeway on auto renewal. Beware

Despite being a customer since 2005 we were denied request to refund the annual feel charge of $99 on two platinum cards that we had not used for an entire year. The charge was in 6/17/22, we contacted their customer service on 7/25 requesting the annual fee to be waived and account closed since we had not used it for the last 12 months.

We were told they cannot waive the fee, but if we are closing the account they can review the account for an adjustment. Once the account was closed they reviewed the account, we were told that we do not qualify for an adjustment.

Bottom line, we had to pay $99 X 2 for annual fees that we will not receive any benefit from. We paid the fee last year when we were told the same thing. Our stupidity to keep it for another year and get charged a second time…

Well my card was accidentally charged for two night hotel stay instead of one . The hotel immediately issued a refund . at least 7 more days if not more for them to investigate the return. Keep in mind the said money in question was loaded to the card in cash. now.

To start with when I called they told me that the refunding company had issued the refund but their bank had not released the funds. Now they are telling me it’s under investigation. Investigation for what it’s a return not a charge.

So in other words they are saying I can’t use my money my cash money that I loaded to their card. It has caused me serious problems, cause by not being able to use this money i was stranded six hours from home and no money to get gas with to get home and had to sleep in my car cause no money to…

In February 27th 2022 I bought 6 flight tickets from American Express travel for my summer vocation Leaving houston tx June 2nd return August 12 A few days before my flight amx emailed me Say my tickets canceled by Turkish airline After many phone called A supervisor said we got it fixed same date Jun 2nd I and all my family at airport Airline employees said you have no tickets They never fixed Over 20 hours on the phone Amx Customers service Finally got me new tickets leaving houston June 12 /2022

Then a day before I called amx customer service To make sure my flight good I found out my flight canceled again I called Amx again they said now the tickets Moore expensive and I have to pay $2400 for each ticket to reinstate Them. And Turkish airline never answer amx yet Some of the phone…

Please look at the file related to my trip I’d # 4389-3896 Then you will understand my major problem From amx travel department.

I I have nothing but issues since I was approved. Submitted all verification my card. Was working and had been blocked 2 times for no apparent reason ! it has been the most horrible company to have to deal with