American Express

I can't even believe the treatment that I have gotten and continue to get from American Express. I am only still with them because all of my business expenses are organized with them on a single card. My complaint with American Express and their service is that they never get back to you. I have about a dozen calls into them. They always say they will call back but they never do. I get different stories and offers every time I contact them.

I have countless hours into trying to resolve a single issue with them. They baited me into upgrading to Platinum to get 50,000 points if I $10k with them in a year. The truth was that it was $10k in 5 months, which is in no way doable for me and in no way would I agree to such terms. When I called to complain I got the runaround. Every time. Many many…

My daughter received a card from American Express without a chip. Then she received one with a chip. Then she left the country with her card that has a chip. Yesterday, she received another card with a chip and the letter stated the old card would be deactivated. I then called Am Ex, had to go through customer service, which took 45 minutes, only to be informed she had to send me to the fraud department. Apparently she didn't tell the fraud department anything and the department can't get the notes from the customer service department (stupid) so I had to waste another 45 minutes repeating the same information.

Neither he or customer service told me she already had a card with a chip, and I didn't know until I texted her after they decided they needed to send her a new card and would DHL…

I have tried several times to speak with representatives at American express to get charges they have billed me that were paid in May, June, July that are charging me with pay over time. I called other 3 days to get these remove last month. They credit them last month but have been charged back to my a count this month to pay over Time. I believe someone is trying to take this money! I am going to cancel my card and make sure other are aware of this situation.

I'm thinking of reporting this to north Carolina's BBB and turning my bill over to a lawyer. I am evening charged 327 dollars for bills I paid in past statements! I believed they were a good comp a nylon until I couldn't get anyone to listen to my complaint. I o my have around750$ charges for the month but they are charging me the…

I made a purchase from "swimsuits for all" using my amex card. I received the item, but unfortunately it was too small. I returned the item for a larger size. I received the larger size, but I was never credited for the returned item, so I was charged for two items on last months bill.

Now this month I received my Amex bill and there is another charge from swimsuits for all.

I purchase a 2008 Chevy Malibu with my American express card. And I spent 6690 come to find out the car was a lemon so i contacted the BBB and consumer affairs and. American express about this charge 9 times since July 22 2015 and I returned the car to the dealer.

And I never received the title for the car and I also send the warranty papers to american express and all the paperwork for the car sale and I am keep getting told there is nothing else they can do to help me I am out of 6690 and a car. And I still have pay it back. I am ready to leave American express because they help there card holder when it come down to thing like this I never had a problem.

Like this before and I have three other credit cards. And when came down to a dispute they did their best to help me and got the…

I sent an inquiry a second time 4 weeks ago by email to the Amex email help desk. To date I have never heard from them. I would like you contact them and what the problem is, like are they short handed and need additional employees? I have been a Costco member for over thirty years. We live in Ontario for 4 months a year, the rest of the year in TucsonAz. We love Costco and are surprised at the Gueloh stores lack of concern for members.

In June, Costco in the States cancelled its Amex card which we used as our ID, to Citigroup Visa. We don't have our Visa yet, as it arrived at our house while we were in Canada. Costco.ca switched to MC. We do have our ancient membership card with us but we didn't want to drive 40 minutes to Guelph and find we couldn't use that card to enter and shop. Do…

At 1pm I spoke to Agent Joshua B2 to whom I told that my computer keeps "spooling" between pages - meaning that if I want to go from page 1 to page 2 of an article, I would get a spinning blue circle but not page 2 right away. 99 and I told him fine.

He switched me to Agent Geralyn who proceeded to take the next 2 1/2 hours to do various things to my computer only to have it not fixed at the end. She then proceeded to tell me that while my processor is big enough, the processes aren't - whatever the hell that means.

99 (for which I will file an American Express dispute tomorrow. Am waiting for a call back from a supervisor now.

They lied about refunding airline fees when in fact they did not do so when I called.

Called Amex corporate to find out information about paying off my balance. Was transferred 3 times because (outside the scripted questions) no one could help me. The third rep, put me on hold without telling me, and never came. The question?

"Are there any pending charges I need to be aware of prior to paying off my balance". Kinda glad I'm paying them off. Great service but, if you have a non scripted question, you will have frustration and issues.

I have one of the old American Express debit cards; there was once no monthly service fee, but a few months ago it went to $4.95 per month. I was fine with this until I decided to start cutting out cards that really didn't matter much, and this was one of them. And I decided to go ahead and get the SERVE card which only has a $1.00 per month fee.

I have now spoken to three people with American Express, asking that the account on the old debit card be cancelled as I won't be funding it any longer. There is a balance of $2.58 for which I just asked them to refund me that so I can be done with it. Each of these people (all of whom are likely outsourced reps giving me a pre-written script) have given the same excuse: just take the card somewhere, make a purchase, and then have the cashier,…

I applied for a new American Express credit card in March of 2015. I was changing from a previous American Express card to one with better rewards for us. I specifically asked the young man if this would affect my credit score and he assured me it would not.

I did not want the average time of having credit to go down. I take my credit score very seriously. My credit score dropped 15 points and it took me awhile to figure out why. I'm not sure how I can rectify this now.

You're an over $34 BILLION corporation and should train your staff better. It's taken me over a year to get back to 804 on my score and I'm still 7 points below where I was before. If you keep audio tapes, please go back and check what I've told you.

I bought a Stressless chair from Florida Leather Gallery in Bonita Springs, FL. on March 3, 2016. The chair was delivered to our home for our try out. After a few days of trial we did not like chair. Steve Friedman, Store Manager, Phone Number: 239 948 2889, arranged to pick up and return the chair on March 31, 2016. 70. 70. 70.

I wanted to know the name of the manager dispute resolution. The person on the phone refused to provide the name of the manager.

I have been a loyal customer with American Express over 5 yrs paying my account in full until the last 8 months. I spoke to an American Express representative each month over the last 8 months to make payments and never once was I informed by any of their representatives that my account was receiving an interest penalty payment.

My interest rates were doubled and I have no idea and no one bothered to tell despite months of telephone payments. No one bothered to tell me my account was in a penalty state. Until I inquired as to why my balance wasn't really changing despite multiple payments.

Then I was told that in the last 6 months this American Express company had added over an extra 2000 dollars of interest to my account. I found this organization to be very unprofessional uncaring and…

I work in the accounting department at DFINE Inc and I am filing a complaint regarding your reporting department. I did not received my monthly scheduled "Cyclic Statement Recon" report as of today 4-5-2016. When I contacted AMEX, the customer service rep, Sona, told me the report delay was due to not getting all the vendors information. Sona also mentioned that it will take 24-48 hours for the report to be available. This is the second time the report has been delayed.

The first time, customer service rep told me it was due to the holiday and now this different excuse. I'm very frustrated as this is quarter-end close and I need the report to reconcile the March expenses. Now I have to manually generated the spreadsheet from the AMEX statement for all 5 corporate cards. Also, I did not…

Payment was charged to my AmEx card AND my bank card in the same month. Virgin Mobile told me I never paid and suspended my service in January 2016.

I have been a customer of American Express since 1982 and have spent millions of dollars with my cards primarily for business. My company closed down in November and I called Amex to ask for extended payments. I was granted a hardship payment plan of $1470 a month and have made payments since December 2015. I received a notification from Credit Secure that late payments were being reported by American Express on my account and reported to the Credit Bureaus. I called Amex customer service and was routed to India where I was told that there was nothing they could do.

American Express advertises itself as being consumer friendly and a good corporate citizen. If this is an example of customer service then the entire corporate structure needs revising. I have been a customer for 34 years and…

Opened a Bluebird account. Loaded Money. that night in a severe wreck.All my personal items were lost / Stolen. I called canceled it. Replacement card sent.During this more charges were used and disputed. I was granted money from the disputes were in my favor. Knowing i had my identity stolen and my online access locked several times for attempted tries. so instead of suspending the entire account as i asked they closed out another card and sent a replacement that went to a wrong address and was activated and used along with getting a wire transfer of 400.00 from my account. I have called and called the line drops or i get told that you are done with me and its all cleared.

When i have none of my money or being able to use the credits in my favor due to American Express not taking concern…

I have been attempting to insure this charge is deleted from my American Express card and getting routed to a complaint form that is not satisfactorily handling my complaint. The answer to my complaint is shown below and listed as "closed".

This is not satisfactory to me. The charge is not something I could not afford but I am determined to let these cheats get away with lying and then substituting an inferior product.

I bought two American Express Gift Cards from CVS, they were scanned and I paid for them, a $25.00 and a $50.00 Gift card and sent them as Christmas presents. Imagine my embarrassment when I was informed by both recipients that the gift cards were no good even though I had the receipt they were activated. How shocked I was to discover CVS' negligence and lack of concern with my serious problem, to say nothing of the time and effort I expended to correct CVS's mistake.

I went back to CVS and they refunded me for the cards with the store manager saying to me "lucky you had the receipt or there would be nothing they could do" (and I would be out $75.00). To show your good faith and apology, I would appreciate receiving a $75.00 gift card to the store for all I have gone through which was…

1/25 I discovered a 2k payment I made to AmEx had been duplicated online by my worthless bank, (same timpstamp) and effectively wiped out my bank account. I called CS from Spain where I was stranded w/ no money. Any CS would've returned the money to my account. I'm a good customer. Nope, "we NEVER DO THAT" you have a $1,625 credit w/ AmEx. Unfortunately, like most other foreign countries nowadays, my LANDLORD doesn't take AmEX.

After being batted around to Global assist who were going to send me $2,000 worth of euros to their non existent office in Madrid, I got kicked back to CS who took a routing and bank # to wire$ into my account by Friday the 29. NOT. Lie. Friday. Yes, it's being wired, should be there Monday. Monday. No, we don't do that - 7 days maybe. Why should I believe you I'll…

We have a Bluebird account for my son who has learning disabilities. We live in RI and he is going to a special school in Fl. We have been using the Bluebird account as a means of providing him with an allowance and it has worked well for us.

Recently we tried to deposit additional funds onto the card and were unable to do so. Numerous call and re-attempts were un successful. We were recently advised by a supervisor that there had been too much activity on the card and we had to close the account.

This makes no sense and we are very disappointed in the level of help we have received. We have an American Express account but based on this experience we may close that account.

Amex customer service was incredibly rude to me on the phone. They claimed there was no problem with my billing when I clearly showed them charges that should not be there. Maybe I should switch to VISA next time?

I keep getting requests in my snail mail asking me to sign up for American Express. Inside my latest unsolicited mail, I didn't notice the plastic card inside the envelope and it clogged my paper shredder. but it took me nearly an hour to to fix it properly.

Getting to MY bottom line: I will never sign up with ANY credit card company that has zero regard for my privacy. In other words, I will not do business with American Express no matter how many times you send me your crap!

Ordered American Express gift cards for Christmas three times all of which were declined by American Express. Called AMEX customer service 5-6 times with absolutely no help (wanted to give 1000 bonus point comp, so what). American Express has gotten too big for itself and does not care.

I am about to cancel my Platinum card and stick with Visa. To think I actually pay to carry their card. Do not waste your time with American Express gift cards.

Ref# PC45934 abd PG67876. You should have this dispute information on your files. On 8/16 I purchased 3 tickets on line for a concert on 10/7/2015. When I ordered the tickets they said the price may vary from the original price but no where on their site do they mention what the actual cost was.

00 apiece which is ridiculous. I tried to get in touch with them to get my money back and couldn't, thus turned it over to American Express. Your research team came back with garbage I already knew and they said all purchases are final.

I consider being charged more than double the original cost is a reasonable extenuating circumstance and should have been refunded my money, that is why I have you guys. To make matters worse, you notified me by mail (letter dtd 10/5/2105) which I received on…

No complaints with Costco, but for the second time this past year we have been cheated by American Express re payment of our Costco credit card bill. Here's how: We pay our credit card online to American Express. Twice we've received Thank You following submission of our payment that the payment was received and would be forwarded to our bank, Wells Fargo. However in each case, when we received the next month's American Express bill, it showed the previous month's payment had not been made, and that we had been charged a $27 late fee plus interest.

Obviously in each case, American Express did not forward the payments to Wells Fargo in order for them (American Express) to collect the late payment plus interest (we always pay off our balance each month, guess they didn't like that). You can…

allows non American people to work in the customer service department! They know nothing of the American heritage or of American customs... I was treated like they are seeking revenge for some secret agenda. Their lack of caring and cheap payment for work has taking its toll... Hire Americans ...

I was cheated out of my money and made to wait 10 bs days for a check in the mail; for a lack of intelligence... Just because they are Asian or middle eastern doesn't give them the right to dismiss us Americans using American express....

I'll never use another another express card and will urge my friends and families.

On 9-16, I ordered a chili's card/voucher using 2500 points. As of today I did not received my reward, however 2500 pts have been removed from my account, would like very much to receive my reward, or if unavailable, have 2500 points credited to my account.

I have tried to contact corporate at Amex but have been unsuccessful. Really frustrating.

I am unhappy with the forced American Express card change requiring the chip implant. Customers are not allowed to opt out and, allegedly, removal of the chip will render the card useless. I spoke to numerous customer service reps and supervisors who all proceeded to argue their side rather than seek an amicable resolution.

You can call 866-524-8196, ask to speak to customer service rep, and/or file a complaint to let them know exactly how you feel!

Why do we pay more for these guys? I paid for a service I never received and they refuse to refund and American Express can't and won't do anything. Cancel Amex? Yes. They are useless and cost too much for no reason.

Thank God, even Costco is dumping them as am I.

I have a gold card and applied for the platinum card. It was approved and I expected to receive a card on or about 4/24/15. My add-on cardholder received a card but I did not. I called Amex to let them know thinking the card was lost. They agreed to send out another card on or around April 30, 2015.

Again I received another card for my cardholder but I did not receive a card. I called Amex again to let them know I still did not get a card. I finally talked to a supervisor and she assured me she would send a card to my office the next day which was May 6, 2015. Today is May 7, 2015 and I just got off the phone with AX and nobody knows where my card is. I still do not have a card. Now I am told that it will take 24-48 hours for someone to trace the card. This terrible service coming from…

If I could rate this company zero stars, I would. They use your personal checking account information with a third party company to redeem your cash back rewards, without your consent. One of the reps slipped and informed me when I called to find out where my cash back was after waiting 3 weeks.

I am reporting them and closing out my account. Not to mention, they never honor your points. It's all a scam.

System error on their side kept running a scheduled payment over and over... $1300 worth. Then customer service (India) had me on line for an hour only to not call me back. Very poor service from American Express.