American Express

I have 3 AMEX Cards. Customer for 20 years. Have automatic payment set up on two cards. Added the third card to automatic right after I got it. Then I got a notice that the payment was late. So I called and we re did the automatic payment because the AMEX work did not put it in.

At this point I was assured that it was all set and all good. There was no late charges and no collections or credit bureau contact or info that would go out. BUT shortly thereafter I was notified by credit bureaus that it did go to them.

I disputed it with credit bureaus on changed to and ruled in my favor but not the other and I also asked AMEX to remedy since it was based on incompetence or ineptness or lack of attention on their employees part on at least two instances. Nothing.

My credit is still excellent…

Called your 800 number to get a final pay off figure . 00 after I closed out the account for interest and penalties . I have been with American express for 19 years you lower my credit limit, charge me late fees for being late one month excuse me for having a heart attach , living alone, and not able to make the payment on time .

Called the customer service line and was told there was nothing that can be done . and for being a loyal customer I get sorry your screwed.. thank you very much American express!

80 and I would get my money back on Nov 26,18. I called Wed, Fri, and Monday and all the days I called I was told I would have my money back on Nov 26, 18. I spoke to someone today Nov 26,18 at 6am and was also told it would be back on my card by this afternoon.

When I checked again it was not on there so I called and was told that I would not be getting my money back and also that they never did the dispute this after for the past 4 days that I was told it would be back today. I set up to pay my light bill today based on what your company employees told me.

My son needs a machine to breathe so I can not be with out lights and because of your company and your employees lying to me over and over again I will be without lights and I still don't have my money back. You need to train your…

I have had my card for a few years now. And I’ve had somebody hack my account and take over $500 out of my account and send it to a William Lomax, I called customer service 4 times that day to have it resolved.

Got told there was nothing they could do, and that if I wanted a new card I had to pay $30 for it. But I wasn’t going to get my money back. And I needed to be more careful using my card at places.

Finally they said I would get a new card and I have to wait 2 weeks to get my money back. Since then I’ve had nothing but issues with my new card. It keeps saying it’s not authorized at several locations.

But my card keeps getting charged. Every time I call customer service I keep getting told that there is nothing that can be done. I have to wait 8 days for my money to be released.…

Hi American Express, I gave you 5 stars because I've been with you over 45 years with my parents and then with my business later and had nothing but great experiences with you where I was spending over $5000 a month, paying it of full within 7 months. It is not so much a complaint, but out of disappointment now that I'm starting my business again, and you are challenging my startup and not advancing me as before.

My spending isn't anything different than before except my growth has been faster due to your previous support which has helped me to make great cash deals which by Fed 2019 I will be dept free. I made a mistake and paid twice for one of my 6 Amex cards, one which was the scheduled payment of $181, and the $1800 full payment by mistake.

I asked for a refund of the $1800 Oct…

I placed an order on 10/11/18 for 47 gift cards. My order # was 000036206. I was told to reorder. I was given a promo code to waive the fees on a future order. I already had a promo code on this order to waive the fees.

I was told to use rush shipping on the new order and to call 1-833-205-8622 and they would waive my shipping cost. When I called Customer Service, the representative checked with someone else and said my order had not been cancelled and I would get it.

I called back a few days later and they insisted by order was processing. Still didn't receive anything. I called maybe 2 more times and a rep told me a case number should have been given so a representative from order management would call me.

(case # 1593403) Never got a call back. I called again. I wanted to speak with…

) so cancelled and was promised a replacement card today. Did not receive and was basically given the run around when I called (3) times to try to get answers. I was finally told that I am getting the card Monday or Tuesday of next week - I told all representatives that we use the card for everything - and "next week" delivery date was unacceptable to me when I first reported it lost so

was promised next day delivery. I was told today of a "huge back up" but have no clue what that means? At any rate, I am usually very happy with everyone who helps me at AmEx whenever I need help - today was definitely not one of those days.

I kept asking the rep and his manager why I was not assigned a tracking number every time they said it might arrive today and they FINALLY admitted that it would not…

REQUEST FOR REINSTATEMENT OF FORFEITED REWARD POINTS

NAME :EDWARD J WHELAN

ADDRESS: 7 PRIVATE RD, HUNTINGTON, NEW YORK 11743

TEL # 516-993-3470

CURRENT AMEX CARD NUMBERS

DELTA PLATINUM—379590251181007

AMEX EVERYDAY CARD—379223574701000

PREVIOUS AMEX GREEN CARD ENDING IN 01005—- 376767754501005 CARD SHREDED UPON ADVICE OF AMEX REP

ESCALATION CODE GC-38RNJ—

In March of 2017, I called amex customer service with a question on my account —01005.

During this conversation with amex rep, said rep suggested that I should upgrade to a Delta Platinum card shown above. He advised me that although I had to pay an annual fee, I would derive more benefits by upgrading to such a card. I was also advised that by switching cards, I would not lose any reward points etc

Based on this conversation,…

The Customer Serv and Disputes representatives are absolutely have no idea about banking and it's practices! Send to me they read off of a script, and one doesn't know what the other is doing! You don't have this kind of business practice when your dealing with people's money!

Get it together American Express!!

To whom it may concern,

Good afternoon

My name is Ramon Milligan, I've been a cardholder with American Express Serve for about ten years or more. Late in the month of August I noticed unauthorized charges on my account, I attempted to call customer support on August 20th to file an initial complaint however my calls were disconnected on multiple occasions. Me figuring that there must be a technical issue with the phone system I attempted to contact customer support on numerous occasions throughout that week to no avail which lead me to believe my calls were deliberately disconnected. On the 28th of August I was finally able to file my dispute with it having been delayed 8 days from my initial attempts to do so. I contacted the dispute team to discuss this inconvenient delay in the filing…

My complaint is with your customer service department in india and I have asked several time to have a supervisor to call me about a 4506T form problem and I cant never get any one to call me back so I have now asked to have a vice president over the customer service department to call me back so I can get this problem straighten out but I was told that the customer service department could not connect me with the vice president over the there office for some reason and

I find this very disturbing that I cant get a small problem straighten out and I would like to get a phone call back so I can talk with someone about this and get my problem corrected. My phone number is 541-731-9915.

IV BEEN A MEMEBER NOW FOR YEARS, I CALL, CALLED AND CALLED, AND CANT SPEAK TO NO AMERICAN, I ASKED FOR USA, THEY CANT EVENN DO THAT. WHAT IS AMERICAN ABOUT AMERICAN EXPRESS? THEY BARELY SPEAK ENGLISH. I ASKED FOR A AMERICAN SUPERVISOR TO CALL ME 414-526-1550, I WAS HAVING A GOOD DAY, TILL I CALL ABOUT 90 MIN. AGO.

STILL NO HELP, BUT I TRAVELLED THE GLOBE, NO AMERICAN

8/30/18 Re: American Express misinformation Dear Sir/Madam, On June 21, 2018, I chatted online with a customer service representative related to a charge I wanted to be moved to pay-over-time. As you can see from the included page, I asked if I could now remove that charge from my current amount due and he replied yes.

That’s what I did when I paid that month’s bill; I deducted the $428 from the total amount due. I thought that this was the end of the story. Fast forward to August 7, 2018 I tried to make a purchase on Amazon using my card and the charge wouldn’t go through.

I called American Express and was told it was due to my account being late. I inquired as to exactly what was meant by that as I had paid my bill on the 21st of June. I was informed that I owed $428. I explained what…

I applied for an AA card because I was the introductory 60,000 points being offered and was approved not knowing that I have to meet a 3000 dollar spending limit in 3 months. Now I try to book a vacation and American Express Supervisor Jo employee # 25278 states before I can even finish my sentence that she cant do anything for me.

To top it off I tell her I didn't understand specific wording in the disclosures when applying and she in turn stated that it wasn't her problem I didn't read the disclosures and ensure I understood them prior to agreeing. Very unprofessional and did not even try to help.

When I requested to speak to another supervisor Jo employee # 25278 put me on a long hold about 10 minutes to come back and state there is nobody to speak to me and that she noted my account…

I rented a car on 28 Jun 18 from Enterprise Car Rentals and returned the car the next day, 29 Jun 18 with no damage and a full tank. I paid for the transaction with my Master Card. 00 returnable deposit required at the time of rental.

50 of my funds for this transaction and has not released my money back to my account as of this time 28 Jul 18. I have been told after multiple conversations with customer service reps for AMEX Serve that there was nothing that could be done to correct the problem manually and that it would be 30 days before the problem corrects itself.

During these phone calls I have placed on for periods of time as little as 5 minutes to as long as 1 hr and 16 mins before the connection just terminates and drops the connection. You can listen to the these calls and at no…

I was a few days late on making a payment, and while I will grant that American Express is within their rights to give me a call, I noticed something. Not only were they blowing up several of my phones upwards of 10 times a day, each.

But that it was a robot on the other end. For the record, I'm running a business, and so I have to give my business greeting. Anything longer than a simple "hello" had their robot hanging up on me. They blow up my phone, and then hang up on me!

This is wasting time, aggravating me, and wasting my companies resources. At this point, in my opinion, it counts as harassment. If it were just another private citizen calling 10 or 20 times a day, and hanging up, thats exactly what it would be, but of course, big corporation, no one is going to take responsibility,…

To whom It May Concern: My name is Khalid Latiki, and I am a loyal customer of your company for many years, but what happened to me on July 21st was disgraceful. When I was at Macey's Dept. 00 I was told my the cashier that my card was declined.

I couldn't believe it, and told him that this never happened with this card; especially in my home town. He tried to run it again, but in vain. At this time everyone around me was rolling their eyes at me, and felt very embarrassed and totally ashamed of my self.

I had to step to the side to let other people pay while I called my brother who is authorized to use his card. Later, at Ross stored, when I tried to pay again, the same thing happened to me.

People were looking at me like I stole a…

I used my card for a car rental and when it came time to return the rental my job said we need you up there for one more week. I call the rental to extend the rental, and they use the card on file. That was no problem.

The problem happens when I return the car and the rental was paid but there was still a hold on my account for the second transaction. Call CS and they refused to removed it even after I went to the rental place and they told them that they have no holds on the account.

Amex still refuses to fix it and told me I have to wait 30 days. This company is the worst CS ever and people need to stop using this card until policy is changed on all cards Amex offered.

05 on 13 July 2018. I received a bill for $51. 56. 46 interest. I have always paid my account for years usually weeks ahead of due time and am very disappointed in American Express penalizing me for bring a week late in the July payment.

And the interest charge is very unnecessary. i guess American Express doesn't want good customers. Robert Blair Account ending in 8-01009

00 Several years later when attempting to do a refinance on our house we receive information that American Express had a Lien on our property. we finally obtained a copy of the Lien along with a "Proof of Service" notice signed by a Process Server.

We were never served and further investigation led us to believe both the Law Firm and the Process Server were extremely questionable and held in rather low esteem. Trying to disprove their claims and actions would have cost us more than the claim (lein) so we simply paid the required amount to American Express.

American Express received payment in full April 19, 2018 and we are still waiting for our Lien Release. today (July 17, 2018) I called at 3:53 pm and the department was closed? Still no Lien Release!

I would prefer to rate our experience as a "No Star".

The issue started several days ago when I (my wife) requested an increase to our American Express Delta Card. In doing so she was told that we had a $35,000 Line on our AMEX Blue Card, which we never use, and American Express could move a portion to our Gold Amex Delta card (which had a credit limit of $8,000). She was told I would have to approve via a call to Amex. When I got home that day, we called back. The gentleman I talked to said he couldn't just move credit from the Blue Card to our Gold card but then suggested I get a Platinum Card. I agreed and as he was trying to set it up, he couldn't handle it (he was unqualified to handle the process) so we hung up and called back, "Strike One". The next person we spoke to set up the…

79 so I won the bid and they gave me till 4;00 pm to make the deal or the other person was going to receive it by default. 05 back on my acct while im on the phone with her.

So I did what she told me to do when I called back Netflix said whaaaaaat are you sure and I said that's what she told me to do. And they said okay. S they canceled my cancilation. Then I called back and ask for Jacqueline and they said we don't have A Jacqueline here.

So this woman who told me and the customer service rep that this woman was named Jacqueline were lying to me. 05. So needless to say I lost the bid. Now if you look Ive been with amx serve for meny meny years and as soon as I get reimbursed Im calling back to cancel my amx serve acct.

And I told 4 friends of mine who also have amx servecards through…

To whom it may concern,

I am writing as the assistant of Julia Dudás who is working for KPMG Tanácsadó Kft, Budapest. She has a problem with her AMEX card. When she wants to pay with it , it doesn't work. I would appreciate if you could help me to solve this problem as she needs the card in the near future ( end of June).

Please let me know if you need any further information... If there is a possibility to replace her card It would be the best solution.

Thanks for your help in advance, Kind regards,

Mariann Pomázi secretary Advisory

KPMG Tanácsadó Kft. | H-1134 Budapest, Váci út 31. T: | M: +36 70 370 1928

mariann.pomazi@kpmg.hu | kpmg.hu LinkedIn | Facebook | Blog

LOYAL cardholder since 1998. Senior citizen on fixed income. Did not want to pay $195 fee for card but very willing to downgrade to keep account. To do this had to pay $16 of the $195. 00. So for $16 you lost a loyal customer.

AND it was reiterated multiple times that I would lose 2 companion tickets and all my sky miles. So be it. A shame that loyalty is not reciprocal. This conversation took place on Monday, April 16th. Had it occurred on Friday, April 13th, (my anniversary date according to the agent) there would be no charge.

So our relationship has been terminated and I’m sure we will both be better for it.

i purchased airline tickets back in January, i was informed the next morning that american express put a block on my card, which I was never informed about, until the airline notified me my tickets have been canceled. 92 .

I been disputing this for months , i sent all the required documents that amex required . the last letter i received stated we are unable to assist you any further. This was no fault of the merchant it was neglect on american express for blocking my card and not notifying me.

I hope this can be resolved I been a loyal customer for many years. thank you . john tuite 46Andover rd Jackson nj 08527 732 642-3302

14 and instead of being a customer again I will be giving your company the best bad reputation I can muster . I am mad as hell and need to hear better from someone then I have sofar

I've been a member for 41 years and have always enjoyed my American express card. Never have I been so rudely treated as I have been for the last 3 days. My card was declined 3 days ago while having dinner and then last night when I was shopping on line.

Then this morning I had to use my visa to make a plane reservation because my American express card was declined. In trying to speak with the fraud department I found them to be very difficult to understand and had no plausible explanations for why my card was declined.

It was impossible to get any answer because they said they couldn't confirm who I was. They said they would call me back on my phone 4 times but never did. Now when I tried to make a complaint with customer service they send me back to the fraud department.

I guess…

I applied to this credit card for the promotion of 15 months no interest. I've had a problem where they had been charging me interest every month. Every time i would call they will tell me "its being fix" it literally took almost 4 months to credit my account.

I am very annoyed and disappointed because i have to call every month to complaint about the same situation. This is fake advertising!! Good thing i check my account every time and i am not being rob!

Needless to say,i am very upset and shocked with the inept and disrespectful treatment that I received.

We called after receiving two new credit cards to be activated January 31. These calls were made because we wanted to consolidate two accounts into one. We were told that we needed to cancel our Surpass card and use our new Ascend card that is taking it's place.

We followed her advice and did so, made about 20 calls rerouting automatic payments from the cancelled cards to the new Ascend card. Late that afternoon when we attempted to use the new card it indicated it was not authorized.

When we called we were informed that we didn't have the new Ascend card and that we should have kept our Surpass card till it expired. So after some discussion and her convincing us that was the case, we recalled all the businesses where we had automatic charges to redo what we had changed the previous day.…

I had an American Express Delta Platinum card. I called about the annual fee. I was told that I got a companion gift. I have had this since 2012 and did not know about this. When I asked if I could get any of them back or the annual reduced nothing could be done so I canceled.

64 interested on my account because the bank sent the payment on 12/18 a Mon. instead of 12/16 which was a Sat. 00 late fee. 61, I said I have been a gold card member since 1988 and a green card member since 1977.

I would appreciate some consideration from American Express to either cancel or deduct this fee. I would also recommend they have personel that you can understand when you talk to them on the phone. Robert P. Brennan

I'm an American Express Platinum card user and I was trying to book a rental car in Narita Airport, Japan. Somehow the AMEX travel website just can not let me book a rental car in Japan ! My traveling date is approaching, I was trying to book the rental car since 2 months ago !

I thought AMEX travel will taking care of that issue months ago, but I'm still seeing the problem ! Extremely disappointed !

com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. While I generally used to love American Express, over the past year or so they have become an unreliable bank with mediocre card options and limited transfer partners.

A few years ago, I told everyone that AMEX is the best due to the vast transfer partners, amazing signup offers, and generous cards. While some of that still exists today, the customer service American Express is providing is rapidly declining.

In my eyes, the one area where AMEX continues to shine are the Centurion Lounges – that’s mainly why I still keep my Platinum Card. As of yesterday, I’m really disappointed in AMEX and I feel like now they’re a faceless…

A phone number, 323-999-9874, Los Angeles, CA called me twice. The second time I picked up, the opening message was on behalf of American Express. The representative gave a greeting and I asked how my phone number was obtained. The person responded with a sexual comment, most definitely inappropriate.

Not a very impression on American Express.

I have been a customer of AmEX since 1987, and have had several cards with the company including Platinum cards for my business. In 2015, I closed our office when it was acquired, and cancelled the two open platinum cards. One had reoccurring fees and remained open, despite requests to place them on my regular AmEx gold.

This issue escalated last month when I received a new statement with a renewal fee on my 'closed" platinum account. I called and asked for it to be removed and to have any open charges paid, upon receiving a new statement showing no renewal fee. Again, reiterated that this should have been done months ago. Since that timeframe, I have received up to 8 calls from the collection department - each time I explained the situation and asked again for up updated statement…

I just spent 1/2 hour trying to get through to technical support for my online account. I was twice transferred and then hung up on without ever getting to speak to a technical support person. who hang up on me.

and the line goes dead. I have never experienced this type of poor service at Chae, BOA, Santandar, PNC, Capitol One etc. I have had this card since 2006 but they have gone downhill and it is not worth the stress of bad service!

I recieved a charge of $27:00 on my account. I called about this charge. I got a female (unknown name) and we had a rather terse conversation. I was placed on hold without warning for 11 1/2 minutes. I timed it on my phone. I had no idea why I was placed on hold for so long. When she came back she stated the account I used was closed and she gave me some numbers for this account. I recognized the numbers as my old business account that I had closed 3-4 years ago. I stated that it was not possible to have these numbers show up in the bank payments area of the web screen. I have to choose which account I use, my own or my wife's, each and every time I pay. My ols Business account was never set up with my new Premier card!

I am very displeased with being placed on hold for so long. Also, I…

My card was denied by American express for no good reason by their fraud department. My question becomes "What good is a credit card if you can't use it?" I will be using my Visa card from now on. They seem to get the fact that people have credit cards because they want to charge things.

I'm highly disappointed with American Express. I've been a Gold Premier Rewards card holder for over 4 years. I have excellent credit and have never missed a payment. My wife recently (joint card holder) sent me a payment via PayPal and she thought that she was using a new debit card.

Instead PayPal used the Amex that was originally linked to the account. We tried to cancel the payment after we discovered the error but weren't allowed to cancel. Wasn't a big deal in our opinion but days later American Express cancelled my account.

When I called in to see what the problem was, I was told that Amex doesn't allow you to send payments to yourself and that my account could not be reinstated. That is extremely harsh considering it was a simple mistake that we immediately tried to remedy.

I've…

I used amex to take a vacation. Huge disappointment. We were told that we had to cover a leg of our flight on our own, because we were leaving early. No problem, we wanted to have a few days elsewhere. What they failed to tell us was that our flight from Europe to the US was now negated. So we had to buy two tickets to get back home.

Really not a cheap "mistake" on their part. When I spoke with the travel "expert" they stated that everyone knows how flights worked, and that yes it was negated. When I spoke to the manager she stated that they "thought' we understood what they meant. However me "thinking" that we understood doesn't count. In the end they did nothing but add more frustration to the issue. Probably loosing multiple accounts now, not that they care.

I purchased a vehicle with my American Express card the car was a lemon and I never received the title for the car so I'll return the car to the merchant and I put your new dispute and American Express close my dispute and the matching favor and told me there's nothing else they could do that help me it was under this.

11 times sense 2015 or when I call to ask someone about this they tell me there's nothing else they can do to help me and I'm stuck. I spend $6,690 on this car I am getting the run around with my mother's breast helping me get my money back from this merchant. The car came with a warranty did not cover anything that would be fixed I'll contact the consumer affairs the Better Business Bureau New Jersey DMV and the Federal Trade Commission and the Ripoff Report the deal has…

I have a platinum American Express Card. After pre-paying for a Christmas vacation 8 months ago, I just came to find out that the Hotel reservation which was paid through American Express's Travel Department was cancelled due to damage caused by Hurricane Matthew.

The Hotel had been reaching out to American Express about the unfortunate event, but American Express never reached out to me to inform me of the cancellation. The Hotel was a 5 star property part of The Fine Hotel And Resorts Program.

We now have no Christmas vacation because American Express Travel is so large and disorganized they forget to notify me. Amazingly they're indifferent about trying to make it up to me. I strongly urge people to never use the American Express travel department.

I'm in process of canceling my…

Today is November 11th and I've been waiting on an additional card for an authorized user since October 26th! I'm a Platinum Card Member and have been with AMEX since 2002. Everything has been documented as to how many times I was told "it would be delivered tomorrow".

I'm fed up, shocked and amazed to have had this experience over such a stupid little request. If you care to learn more, I would be happy to call and give you my card number so you can see it for yourself.

Not supporting the card holder when there is a dispute on and the dispute should of been open 12 times. I was getting told ever time there nothing else they can do to help and still have to pay it back witch is not far at all when I retured the.

Car was snt to the dealer on Aug 22 2015 and I took pictures of the car on his dealership and I send tow receipt to American express. American express is the worst credit card company ever and I will be closeing.

My account soon be I have 4 other credit card and I never had this problem. Will be calling my attorney to fill a lawsuit against american express and the car dealer.

Why are there so many business on cape cod, MA that do not take Amex. This is a vacation area with a lot of restaurants and golf clubs. I love Amex but nobody takes it here. Has there never been a rep that covers this area.

I have put in several calls to headquarters with no response.

My balance transfer was sent to wrong company and I provided Amex the correct information. They are not willing to correct their mistakes and leaves me with a huge amount of $869 to pay even though it was not paid for my account.

I have been a member since 1982, using the platinum card. I retired and applied for the new blue A/E card. I was turned down and don't understand the reasons. If someone could help me contact Amex to understand this at a corporate level that would be great.

So far customer care has not given me a sufficient response.

It is disgusting that this company would outsource its fraud department. I had an incident today that took me two hours, multiple calls to agents that did not understand English as it is not their first language and argued with me in endless circles.

The issues finally got resolved after I reached a person in Ft Lauderdale, FL not somewhere in the Philippines or another country. Amex be ashamed that you outsource your services. American Express executives must find customer service reps for your Fraud department that understand customers beyond the basics to deal with English as a first language customers.

So wasteful of my time. A terrible face forward in customer service.

I can't even believe the treatment that I have gotten and continue to get from American Express. I am only still with them because all of my business expenses are organized with them on a single card. My complaint with American Express and their service is that they never get back to you. I have about a dozen calls into them. They always say they will call back but they never do. I get different stories and offers every time I contact them.

I have countless hours into trying to resolve a single issue with them. They baited me into upgrading to Platinum to get 50,000 points if I $10k with them in a year. The truth was that it was $10k in 5 months, which is in no way doable for me and in no way would I agree to such terms. When I called to complain I got the runaround. Every time. Many many…