American Home Shield

I've been an AHS client for years; they raised the service request from $75 to $125, whereas my father is charged $75. I opened a service request for my dishwasher.

A third-party company came and said the heating coil needed to be replaced. The issue was resolved temporarily. Now AHS apologizes, can't do anything about it, and opens another request. What guarantee do I have that this won't happen again?

Now I am stuck in a one-year contract with horrible customer service.

I have been without heat for over a month. Furnace does not work. AHS sent a vendor who couldn't fix teh furnace and recommended a replacement. I still don't have a furnace and my 97 year old grandmother lives with me.

The customer service has been horrific. I need someone to escalate my request. The esclation dept is a joke.

Spoke with a manager whom gave me a credited month but they took a payment out of my account. I have been o. The phone for 40+ minutes requesting and asking to speak with a supervisor. I have repeat verification 4 times and still got to wait.

Someone from corporate needs to figure out why is there never a manager or supervisor available when a customer has a issue. It took over 2 weeks for a manager to call me back to even credit my account. Please call me.

If you look in the system upunder my email you will see what i have been speaking about. I need for someone to call me. I am a very disappointed customer with this company.

Spoke with a manager whom gave me a credited month but they took a payment out of my account. I have been o. The phone for 40+ minutes requesting and asking to speak with a supervisor. I have repeat verification 4 times and still got to wait.

Someone from corporate needs to figure out why is there never a manager or supervisor available when a customer has a issue. It took over 2 weeks for a manager to call me back to even credit my account. Please call me.

If you look in the system upunder my email you will see what i have been speaking about. I need for someone to call me. I am a very disappointed customer with this company.

ABSOLUTELY TERRIBLE, WE PAID THE TOP DOLLAR HOME WARRANTY AND OUR AC WENT OUT WE PAID OUR SERVICE FEE AND ACCEPTED ALL OUR OF POCKET COST, THEY TOLD US IT WAS ACCEPTED AND PARTS WERE ON ORDER TO GET FIXED. I AM NOW WAITING THREE MONTHS STILL NO PARTS AND THEY STOLE OUR MONEY SAYING IT WAS GOING TOWARDS OUR CLAIM NOW THEY TELL US SERVICE WAS COMPLETE AND EVERYTHING WAS FIXED, BUT NOT A SINGLE PERSON CAME OUT AND EVEN TOUCHED OUR UNIT .

PLEASE DO NOT DO SERVICE WITH THESE PEOPLE WE ARE CANCELLING OUR WARRANTY AND WILL BE FILING A CLAIM.

Byrd

Primary complaint: No Manager or Supervisor will ever take your call Secondary Complaint- The customer service agents do not listen and or follow up as agreed Third Complaint- They have had my over payment for 990 dollars on the account for over a month and fail to refund it back to me Forth Complaint- My Service ticket to repair or update my AC unit was a total disaster, I have been trying to get it resolved for 6 weeks Fifth Complaint- They seem to be very disorganized - and

NO one reads the notes from prior conversation or account history

This company is a complete rip off. The continue to technicians to patch up my unit. It is currently 84 degrees in my home. I am beyond frustrated and hot. Do not get this warranty company. I have been dealing with this for over a year.

Then when I cancel they had the nerve to charge me a $93 admin fee. Are you serious???

Filed a service request for washer on June 30th. 46. 46. 46. I have made 7 phone calls and every time they tell me issue is resolved and the next day I get another past due notice. Today I call to place a service call for my AC, 4th time in 3 months, they keep putting a bandaid on it instead of repairing it.

And they tell me I have a past due balance so they can't send anyone out. By the way I've had to pay the service call everytime.

I started a claim 2 weeks ago for a dryer failure. Technician came out and found a back roller had failed and the other was not in good shape. Older dryer that had been in service for years. No issues.

I've had American Home Shield for years and this was my first claim. AHS said they would contact me in 2 days, when they didn't, I called and was told that my claim was denied due to dryer overload. I also found out that the customer service is based in the Philippines.....

I was finally connected with a "escalation" operator after 45minutes of waiting and they said they would send a second technician to verify. That took another 2 days to happen. The second tech said that the back rollers had failed and that was it.

"failure due to dryer overload"... I once again asked the very nice…

I currently have an open case with AHS. It took nearly 2 months for them attempt to fix my AC . Unfortunately, AC still is not fix and I live in SC. This heat is unbearable and customer service is awful.

I keep being told to call back the next day. I honestly do not have time for this and will more than likely be cancelling my service. This level of service is horrible.

I called for service , they sent me a company name AHS, they arrived after 5:00 on July 18, 2023 the tech acted like he didn’t know no English , I showed him a Video of the problem of the washer he diagnose the problem from the phone without looking at the washer him self , as for the refrigerator , he took the panel off from the inside , it was a ice build up behind the panel he defrosted it with a heater blower , I had to get someone to translate for me to understand what the problem was , he said it was the control box and

he had to order it but first he had to get a approval from home shield , he wrote the report as it wasn’t normal wear and tear , I was trying to explain to your company , how can a control panel not be normal wear and tear , your can’t accidentally break that when…

We have had problems every tme we have had a problem!!! # c641 71455 we called in I was told 2 days over 1 week ago. When We call in someone who does not speak with out a forgien Accent.

I can not understand them!!!! I ask to be transfered to a person I can understand. They never do this I explain I am hard of hearing (lost in NAVY) my hearing aids do not translate!!!!!! I did so I called to tell you (The Appliance Repairmen At 888-287-8009 ) I could not get a person I could understand!!!!

the people at repairman told me you had to call them they can not call you!!! Your person told me the repair had to call you. I tryed to explain to her what I was told We ask for the approval dept.

she said she could not do it. We are tired of getting the run around We are both 79 years old I am a…

I contacted American Home Shield back in Oct 2022 to send some one out to fix my icemaker. The first vender came out 2 times and needed a 2nd opinion. Amtec services has been out to my beautiful home 5 times and will not state that this freezer can not be repaired.

I am starting to feel like they are racist when they see how successful our lives are. We are honest hard working intelligent regular folks who just want justice of what we pay for. It has been 9 months of lies from this company who does not return phone calls or state the truth. DONNA MAXWELL

American Shield came in to fix the toilet broke it and now will not answer. Two weeks without toilet.

First of all when you answer the questions to determine the problem you are limited in your selections so I chose something that was close to the issue. When the guys came out they repaired a faucet and left without saying anything, The issue was limited water supply throughout the house.

I called after a couple of days to find out what was going on. I was told my issue wasn’t covered but they could send the contractors back out and if they determined the issue was the same I would have to pay another $125 service fee.

So basically I would pay $250 for nothing. Then I was told I could have called and found out what was covered or not. I asked for the case to be escalated and the guy “Dan” started the conversation very unpleasantly asking why was this call escalated?

I explained the…

I have been a Realtor for 20 years in Virginia, I have experienced such a bad service, there is never a supervisor to talk to, you have to request a call from them which is suppose to occur in 24 hours, but that call never happens, my oven broker down in feb 2023 and as of june 6 2023 my oven has not been fixed or replaced, they keep saying the part has not arrived, and

after numerous calls to get updates the answer is always the same, wait for the part, I believe a year is gonna pass by and they part will not arrive, DO NOT WASTE YOUR TIME OR MONEY WITH AHS HOME WARRANTY.

They sent a POOL SOLUTIONS COMPANY WE PAID $125 X SERVICE MY HUSBAND IS A SENIOR VETERANS MARINES THE GUY DIDN'T DO ANYTHING THE MOTOR IS NOT WORKING AND I DON'T KNOW WHAT HE DID BUT ALMOST BLOW OUT MY POOL IS 24 MONTHS OLD THD PUMP IS NOT WORKING PACK MAN IS NOT WORKING INCLUDING THD POOL COVER WHICH TECHNICIAN HAVEN'T DIDN'T NOT KNOW HOW TO FIXED WE ARE PAYING EXTRA FOR EXTRA COVERAGE THE LED LIGHTINGS ARE NOT.

WORKING AND HE NEVER LOOK AT THE WHIRPOOL I NEED A REPUTABLE COMPANY HERE TO FIXED MY SALTED WATER POOL IMMEDIATELY

2 months have gone by and they still have not got a person out here after I have paid 2 times. They will not help me at all.

Your company sucks I have had a request in since March of 2023 because my bathtub is broke. Won't hold water shower head plugged up or broke. Sink will not hold water and the toilet bowl continually leaks. Your company can't find anyone to make repairs in my area because they have been so screwed over by your company and losing lots of money they will not work for your company.

Your suggestion, get this, I pay firsti and your company will reimburse me. Really? I don't think so. I had a company just look at it and they said plumbing is also bad and tub and sink as well as commode will need to be replaced.

They said could be several thousand dollars. You are suppose to provide this work in a timely manner that has been a nightmare. I want something done by close of business on 6 10 2023 or…

my pool claim was denied and I had a third party verify it was a valid claim I would like an american retention supervisor to call me 303-435-3340 contract # 613011168

We filed a claim in December to have our washer fixed, 3 contractors, a dozen visits later and 6 months, still no working washer. We are a family of 5 who can't afford going to the laundromat. Company was very unhelpful in fixing the problem or offering compensation.

Extremely poor customer service.

Specifically, the language gap of the representatives is poor and trying to understand them just exacerbates the problem. I would prefer someone from the USA rather than a contracted out of the country individual. It took me three days on the phone to get anywhere with my resolution.

And then, the only way I was to get anywhere was via email correspondence , rather than voice

I have been waiting to get a bathroom faucet for the past seven months to be replaced. The technician they sent to my home stated I need my faucet to be replaced, but refused to send over a work order.

I have called American Sheild for the past four months trying to get this service expedited in the claims department. I keep getting the same statement. Someone will call me back in 24 hours to 48 hours. They were going to expedite this work order.

No one has returned my calls to replace my faucet. Customer service keep lying to me and nothing is done. I have paid my monthly fee each month.

Also paid my service fee to have this work done. I am so upset with the constant inconvenience. I’m not being able to use my bathroom faucet, this service is beyond poor service to the customer. I am so…

My experience with American Home Shield has been horrible! I have escalated this issue on three different occasions with supervisors in customer service promising they would follow up with me within 24 to 48 hours and my matter would be resolved.

To this day I have not received not one follow-up call. That says a lot about American Home Shield and their representation of American Home Shield. No integrity. How can I trust an agency if the people you hire to represent your company refuse to honor their word?

There is a lack of honesty, trust, and lack of accountability. This includes your vendors Piedmont Mechanical specifically. I requested a copy of the invoice that was sent to AHS from Piedmont since Piedmont refused to send me a copy of the diagnoses.

I called on 04/14/2023…

cant get coil covered on my ac . they only cover small parts. also my premium doubled. Not worth it. Id rather save my mown $$.

Very poor customer assistance. On April 12 my AC had problems sumit a claim over the phone. A company checked my unit and left. I call american home shield. Thy were waiting for the diagnostic. The promise to call me back..

they never call me back. I call back and on the April 14 the advise needed to repleplece the unit. Will be order and scheduled to be install April 19. 00dlls not cover on the contract . I AGREE. ONLY BECOUSE I live in Arizona.

Is being hot my husband has health issues. Know the instalation is o. April 24. Only because AHS order the wrong unit they canceled it. I spoke to supervisor not based in that usa. He didn't continue from the same line apologized all time he didn't acknowledge my concern or even paid attention to my request .

He scripts were very poor. That is…

Very poor customer assistance. On April 12 my AC had problems sumit a claim over the phone. A company checked my unit and left. I call american home shield. Thy were waiting for the diagnostic. The promise to call me back..

they never call me back. I call back and on the April 14 the advise needed to repleplece the unit. Will be order and scheduled to be install April 19. 00dlls not cover on the contract . I AGREE. ONLY BECOUSE I live in Arizona.

Is being hot my husband has health issues. Know the instalation is o. April 24. Only because AHS order the wrong unit they canceled it. I spoke to supervisor not based in that usa. He didn't continue from the same line apologized all time he didn't acknowledge my concern or even paid attention to my request .

He scripts were very poor. That is…

Very poor customer assistance. On April 12 my AC had problems sumit a claim over the phone. A company checked my unit and left. I call american home shield. Thy were waiting for the diagnostic. The promise to call me back..

they never call me back. I call back and on the April 14 the advise needed to repleplece the unit. Will be order and scheduled to be install April 19. 00dlls not cover on the contract . I AGREE. ONLY BECOUSE I live in Arizona.

Is being hot my husband has health issues. Know the instalation is o. April 24. Only because AHS order the wrong unit they canceled it. I spoke to supervisor not based in that usa. He didn't continue from the same line apologized all time he didn't acknowledge my concern or even paid attention to my request .

He scripts were very poor. That is…

1). Language barrier / location challenges due to customer services being overseas 2) cannot speak with manager. Have to yet again, wait 24-48 hours for a supervisor to call you back 3). Does not honor contract Contract reads 24-48 hours for a contractor to be assigned I placed a service request on 4/13/23 and it is not 4/19/23.

Contractor finally assigned today from a city 3 HOURS AWAY (Des Moines, IIA) when a city twice as big is 6 min away (Omaha, NE). The representative Kenisha 379156, tried to tell me AHS didn't have AC contractors in Omaha which is an obvious and overt lie.

It's ineffective to obtain a company that has to drive 6 hours round trip meaning I'll have to wait even longer for an apt to be convenient for them let alone if I have to wait for parts. AHS has gone downhill…

Was told something was not covered under my contract and it is but they are trying to purposely misinterpret the contract. I cannot get anyone in the states to talk to and the person I can reach barely speaks English.

If I could give them -100 stars I would. They make Comcast and T-Mobile look like they have the best customer service. My refrigerator broke. They sent two different vendors out to diganose it. Both diagnosed it the same, neither are able to fix it.

So they tried to send a 3rd vendor. That vendor has no appointments. So they assigned it back to the FIRST vendor, who already said they can't fix it. Then they assigned it to the 3rd vendor again, who STILL has no availability.

At this point its been a month and I'm asking for a replacement because I'm paying for a rental fridge which they won't reimburse me for. 20+ phone calls, multiple supervisors, escalations, and whatever else they 'say' they're doing.... told for 2 weeks that the field team at escalations would approve my request for a…

A technician was sent to my house with a 1 star rating. He misdiagnosed the issue, said American Home Shield wouldn’t cover any of the repairs and I needed to pay him $1300 to fix the issue. Google reviews shows this company has tons of reviews saying the exact same issue and that this company tried to scam them out of money.

American home shield charged me $100 for a service call to send me a guy that tried to scam me out of money and not fix the issue. I want this $100 service fee refunded but am told this is a legit charge and they refuse to refund the $100.

When asked to speak with a manager I was advised there is no manager to speak with and the answer of no refund was the only answer I would get!

00 for AHS made error on service parts call made 2-27-23. 12 day old baby without refrigerator. Many calls on April 3rd. Rep. Of 3-13-23 with a whole new story changing what he told me. I asked to speak to supervisor rep refused.

I rep to release call so could go to survey, rep refused. Held hostage on phone as rep wouldn't release call so I could do survey. Asked for CEO name & contact info. Rep gave false name & ph# yo AHS to order service.

Asked to be released another 50 times. Rep. Refused. Call dropped due to an Amber Alert. No call returned by supervisor as requested 4-3-23.

Gas furnace wasn’t working so had no heat.

First request submitted to AHS on Feb 24,2023. Airmax tech came & replaced parts. Worked for a few days & quit. This has been ongoing & we were told by airmax not to use heat because wires kept burning up. Suggested a new furnace.

It’s now 3/16/23 & still no heat.!! No help from AHS. Requested a Lennox tech but no response from AHS. On our own got a Lennox tech to diagnose who also said we needed a new furnace since others had worked on the system wiring.

They submitted me a quote as did Airmax.

Finally on 3/16 we got a call back from AHS! We desperately needed heat at this point since below freezing temps the night of 3/16/23. Very very unconcerned AHS reps. Poor customer service!

I lost hot water on 19 February, 2023. Originally, the local gas company was called. They came out, shut off the gas to the hot water heater, heard a leak and told us that our hot water heater was busted.

I go online to American Home Shield to submit a claim. I also contact Progressive Homeowners Insurance. On the 20th, I pay the $125 to AMS to get this sorted. They put me with Summit Plumbing. The plumbers couldn't come until the water closet was dried out, the old water heater removed, and new flooring put in.

I look on the AMS portal and see nothing can move forward until I pay the plumbers $885 for uncovered costs. But that just lists standard water heater. On 2/23 at 0949 I called and spoke with Obed and he said he would send me an invoice.

I called Summit Plumbing at 1055 (I was…

We bought a platinum warranty on Feb 1,2023. We had been a prior customer. The warranty started on March 3,2023. On March 7,23, we discovered our water heater failed. No hot water. Advance came out said it is pre-existing condition and no warranty to replace water heater. We paid for coverage.

We will send out demand letter tomarrow and file small claims if we do not get a water heater under contract.

I have had AHS for many years except for two in between. This means a lot of money has been given to them. I expect them to live up to their end of the bargain. They sent a plumber, main line plumbing service, inc.

for a bathroom faucet leak. Tom from main line plumbing said the aerator needed to be replaced, which he told me later he rebuilt. It didn't correct the issue and is still dripping water. I contacted AHS to have Tom come out again.

This was within a one week period, or less. Tom called me back to schedule another appointment. He told me at that point that he rebuilt the aerator. He then said it must be another issue if it's still dripping.

I asked why AHS couldn't just provide a new faucet. The first person that came out through American water resources told me I need a new…

Your customer service, accounting manager suck, they are not honest, your company took out 2 payments for the month of January and won't return my money back to me, I'm tired of being placed on hold, they are incompetent and no one knows what they are doing. I am not renewing my contract with your company when my contract is up.

I scheduled an appointment for service to my Dishwasher. The contractor was Diamond Contract. The appointment was scheduled for Mar 6 between 12- 4 pm. , we waited & waited! No phone call regarding the service request until 6:13 pm on 6 March 2023, A Steve from Diamond finally called to say he would be at our house in about 25 minutes.

My husband felt that was too late because he had to be up the next day at 5 am. We were very disappointed no one called us earlier to say they would be late. An entire day wasted!. Diamond had no respect for our time! We cancelled the appointment!

I’m so disappointed with AHS! We had already paid for the service. If you can not resolve this issue please reimburse my Credit Card. Bettie Maultsby. com

I have been waiting since December 2022 for a handler to be installed. Paid my service fee. Pay my monthly AHS warrenty cost. Have been given the runaround. Been sent F rating contractors. Escalation team is a joke. Have filed complaints with BBB.

FTC and my Attorney General. AHS need to be investigated. Its a shame how your business is ran.

I was sent a plumbing company that did not follow Harford county plumbing codes, was not BBB accredited and had numerous complaints filed for unethical business practice and bad work and overcharging for work not needed to be done. I brought this to Ann the supervisors attention as well as Fred’s threats he made to me about suing me and they refused to give me another company or a cash out price. The county supervisor and previous plumber even called SHS on my behalf and no call back to protect me or my home for the criminal H&K yet

Refusing to pay what is covered in my contract making up things the contractor doesn’t need to do Hung up on several times refusing to answer questions

This company is a joke. In November I had a plumbing issue that flooded my basement and they sent out a plumber named "DN Plumbing". He told me I had to suck all the water out of the basement before he could diagnose the problem.

I did that and he came back and told me my crawlspace was too small and that he could not get under my house unless I cut a hole into my structure. AHS refused to send out another plumber, regardless, because they said it is an "access issue".

I called a plumber on my own who sent 3 different employees under my house, identified the problem, and then fixed it. " The technician from that company told us we needed to find the replacement part ourselves. He never submitted a report of his diagnosis of the problem and has not responded at all to my phone calls, but…

I have been without heat since December 9,2022. I need a Hander. AHS sent me a contractor that has a F rating with the BBB. He doesn't return phone calls or messages. He hasn't picked up handler. Yet AHS continues to wait on him while I'm still in the cold. I.

asked for a new contractor but AHS refused. AHS reps lied about when hander was ordered. I get different info from every rep I talk to. Its just sad how AHS operates.

In May I paid for AC tuneup through AHS. Now I’m Feb, my AC is broken and the motor is covered under warranty but the contractor is telling me I have to pay $400 for maintenance first. Maintenance that was supposed to be covered during the AC tuneup in May.

The current contractor says the buildup has not been cleaned ever! So I don’t think I should be responsible for the $400 maintenance when I paid for the tuneup which included the maintenance. It’s clear it was never done.

They have not reimbursed my payment as promised. They claimed I never sent them an email. The worst possible customer service I ever dealt with.

If I could give this company zero stars I would. This company takes you on the run around for errors they did. You have to call multiple times and the reps say whatever to get you off the phone. If you cancel your account forget getting a refund check. It is always in the mail.

Tell me why a mail from TN takes 8-14 business days to get to GA? I waited that time and found that my address was entered incorrectly, combining my address in PA with my GA address eventhough I verified it on for different calls. I was charged 3 times in 2 days on an account that was supposed to be closed a year prior. Eventhough there is a record for a cancelation.

I was told my check would be sent to me priority and processing escalated only for the processing to take 2 weeks. I was told an email confirming my…

I HAVE BEEN WITHOUT HEAT IN 30 degree WEATHER AT NIGHT FOR 6 DAYS NOW!!!!!! LaCie Howard is not doing a thing and not treating my case as a priority!!

This company is a joke and someone needs to be sent here THIS MORNING TO FIX THIS!!!!

And REFUND ME for 2 months for the fiasco. THIS IS UNACCEPTABLE!!!

My washer went out. It needs to be replaced. I’ve been a loyal customer for 4 plus years. I have the warranty and now they don't want to replace it. I was told I have the warranty that if any of my appliances went out or broke they would come out and fix them.

If they can't be fixed then they would replace. My next step is calling the Better Business Bureau. I'm also getting out of this warranty because they just taking your money.