American Home Shield

I am complaining about a supervisor who called reference a supposed complaint that I didn't make. Upon reviewing my initial call on the day before due to an unauthorized transaction. The so-called supervisor rudely hung up on me when asked for clarification to a question I had asked several times without an answer.

I would appreciate a return call from a supervisor above the individual who hung up from the United States. I have the name and the time of the date of the received call.

My refrigerator needs repair and no technician knows what they are doing. My food and medication is spoiled and it seems that no one seems to care that I am an disabled medicated patient. I asked for a loaner refrigerator, reimbursement for food and medicine, etc; and have been turned down from the the contractor and AHS.

AHS said they are not responsible for secondary damages. So, who is? Now I have to get a lawyer to find out who is responsible.

If I could give this company less than a 1 star I would. I have the platinum plan and I am disabled paralyzed my water heater broke and is spilling water at the top and bottom I call 4 days ago to get service and

I was told it would be a rush order and here we are 4 days later and no service. This is THE WORSE company EVER!! I pay for a service at I am not receiving. This is FRAUD!! I AM GOING TO CONTACT THE BBB AND MY Local news.

Y'all need to fix this issue ASAP. I have asked to talk to a supervisor for 4 days in a row and I haven't received any call backs

Scammed me by denying claims with plumbers that want a bigger job by diagnosing jobs with modifications that are not needed. Taking 5 fees (125.00) on their 2nd opinions from their other plumbers .

This company will scamm you with their guidlines and not do the work that is covered !

Please have a Corporate represenitive call me.

Fabian 281-744-7576

On 1-17-2023 I initiated a request for service on my water heater at 7852 Seneca Lake Road, Ozawkie,KS 66070. Anderson plumbing was the first company I was told would handle my leaking water heaters but after contacting your customer service Gothenburg second time they indicated it was cancelled ( I didn’t cancel the service).

I was told that another company would contact us. But as if 4 pm 1-23-2023 no one has contacted us about repair. I called customer service today at 3pm and was told no one has b assigned to do the repairs, but don’t would contact me today.

During my 3 calls I have requested to talk to a manager but they won’t allow me to speak to one. I have filed a writt complaint on your complaint forum. I am not emailing your complaint forum as suggested on google. If I don’t have…

I turned in my repair request Dec 29, the company THEY sent said I needed a new water heater. I currently have an 80 gallon and they want to replace it with a 50. In the contract it says they will replace with a COMPARABLE unit.

It is now Jan 19. I have called at least 5 times. All they say is someone will call me back with a resolution. NO ONE EVER has called back. Nothing but a bunch of run around and I have no solution as of yet!

I filed a claim with regard to a faulty hot water heater, AHS contractor verified that the hot water heater needed to be replaced. AHS was suppose to replace my while I was under contract, but never did so I replaced my hot water after 3 months of run-around. To date I have never been reimbursement for my out of pocket cost for replacement.

I have been waiting for over two weeks for my dryer to be replaced. Sears serviceman can to my home on 1/6/23 and was told the dryer could not be repaired. I have contacted AHS at least 6 times and everytime got a different response from them.

Over a week ago they said I would get a message to "Go shopping" and I haven't heard a word. Yesterday they told me I would hear from them within 24 hours,but that hasn't happened either. 00 on the 3rd of this month,and they take my monthly premium on the due date every month, but they are not showing me that same respect.

I'm really tired of waiting and having to go to the laundry mat every day. Thus is absolutely unacceptable.

This company is a joke they left us without a refrigerator for over 2 months. The consistency was horrible in getting the issue resolved I have my lawyer looking into this because they were quick to take payment but not quick for service. I have no hood words for this company period.

If I give this company a zero, I would. We have been waiting over a month to get a refrigerator repaired with no success. They keep putting you off in hopes you’ll give up.

We have been working on getting a refrigerator repaired since December 20, 2022 and the issue is still not resolved. Multiple times represents have responded that they would call us back and have yet to call us back. The refer us back to the appliance repair company who then refer us back to American Home Shield with no one taking care of the problem.

I would not recommend this company to anyone.

57 Days and Counting for AHS to Replace a Heat-Pump Condenser Is Poor Customer Service!

On November 11, 2022, I requested service from American Home Shield (“AHS”) on a 4-tone heat-pump condenser that was starting but almost immediately shutting down. Four days later on November 16th, an AHS-HVAC technician arrived and told me the condenser needed coolant due to a leaking valve but the Tech didn’t have any coolant; on November 21st the Tech filled the condenser with coolant and charged me $600 because my AHS service agreement only provided 1 pound of replacement coolant. On December 25th, I requested service again from AHS on the same condenser and a different AHS-HVAC technician finally showed up at my house on December 29th telling me the condenser had three active leaks and it needed…

Sears came out as a contractor 30 days ago to repair my heat pump and ended up advising AHS that a evaporator coil was needed and for AHS to order the part. AHS advises the part is ready for pickup but Sears refuses to pick up the part and AHS wouldn’t send it to me.

I have made repeated calls and this has been escalated multiple times with no resolution. This is the worst customer service I have ever encountered and I have been a customer for years. I will never use them again and in fact will find another company.

I am at my wits end over this and AHS has taken my money with no result. Criminal Charges should be brought against them and no one should ever use them again.

57 Days and Counting for AHS to Replace a Heat-Pump Condenser Is Poor Customer Service!

On November 11, 2022, I requested service from American Home Shield (“AHS”) on a 4-tone heat-pump condenser that was starting but almost immediately shutting down. Four days later on November 16th, an AHS-HVAC technician arrived and told me the condenser needed coolant due to a leaking valve but the Tech didn’t have any coolant; on November 21st the Tech filled the condenser with coolant and charged me $600 because my AHS service agreement only provided 1 pound of replacement coolant. On December 25th, I requested service again from AHS on the same condenser and a different AHS-HVAC technician finally showed up at my house on December 29th telling me the condenser had three active leaks and it needed…

I contacted AHS re my broken washing machine in mid-December. I have had 3 service calls. The last repairman ordered two parts, one which came, the other is on back order since Dec. 27. The repair company (Sears-A & E) has authorized replacement since the machine is over 10 years old and the part needed is back-ordered.

AHS will not authorize replacement. They expect me to keep waiting for the part, even though I have rec'd an email from A &E closing out my service request. There seems to be no way to make any progress with them to comply with the contract.

Even calling the home office, I am rerouted back to the same call system with powerless employees who are difficult to understand and primarily interested you you giving them a good rating as individuals. There seems to be no way to…

I have been waiting since August to have my garage door opener and springs repaired. There is still no resolution. When escalated to a supervisor, I am told I will get a phone call back within 24-48 hours. That almost never happens.

I have had the agent hang up on me several times. I live in California. You have no contractors in this area. I had to find my own licensed contractor. Licensed contractors in California are not willing to install springs separately.

There is too much liability. Please find someone to get the job done! This has gone on for too long!!! My contractor has called you 12 times and this is still not resolved.

Called Jan 2 2023 for a service request for my dishwasher. They called 2 service companies and neither one service my area. Now when I call them I get foreign people who tell me there's nobody else I can talk to, and I'm on the priority list (since 1/4.

I feel they're scamming me.

I contacted customer service and cancelled my policy in August 2021. ) I realized in December 2022 that they had still been charging a monthly fee for the entire time for a total of over a thousand dollars. I had not received any communication from them in that time frame and though that my account had been canceled.

Now they refuse to close my account without me paying a $50+ cancelation fee.

Also, all of their customer service is outsourced so you can get an English speaker on the phone.

My mother has been a customer of Home Shield for over 20 years she is 86 years old her refrigerator went out in November they have changed Parts several times has not came up with a solution and she continues to wait almost 3 months later and she continues to get the run around very disappointed in your company her address is 2439 88th Avenue Oakland California 94603 I asked the supervisor to call me personally they would not they called her making her wait longer

We filed a claim on 12/29/22 for repair of our gas hot water tank. Because of new year holiday, nothing was done. I was then told that it would take 24-48 hours to have a vendor assigned. I was then told that there are no vendors in our area & would be able to choose 1 after permission was granted from a certain department which would take 24 hours.

Approximately 36 hours later, I was told that was still pending. Yesterday pm I was told permission would be granted by 9pm last night. Today I was told that a vendor was still being searched & it would probably take until 1/12/23 since it would be 24-48hrs & you go by business hrs & only work 8 hrs/day!

Thais is ridiculous & unacceptable. I have contacted the BBB.. My husband & I are in our mid70’s & have been living without hot water for…

Horrible scam and rude customer service. No one cares other then the increases in monthly fees. I’m told by customer service there is no escalation process, nor a manager, nor a CEO. Outsourced customer service does not retain your loyal clients.

Someone fix or replace my washer!

I have submitted for service 6 times in 3 days. Your 3 vendors keep telling your call center in the Philippines that they do not do work on a sewage ejector pump. But your call center just keeps sending it over and over again.

We have not been able to use the water in the house for almost a week because it will back up into the house. This needs to get remedied immediately since I pay for coverage on this component.

On 12/30/2022, I called American Home Shield, to find out if I am eligible to be reimbursed for a filter that I purchased for my furnace from United Air Temps on 10/10/2022. 00. The filter was needed to replace the old one that was dirty and unusable.

The customer service representative, Kimberly, after consultation with her managers, indicated that I was not entitled to be reimbursed- she did not provide a clear explanation. I subsequently requested the contact information, address that I could register an appeal and complaint and was informed by Kimberly, that per her managers, she could not provide the information because I was not entitled to be reimbursed.

I am disappointed that she would not provide the information and want clarity on why I am not entitled to be reimbursed- the…

I have had the worst time trying to do your call center’s job in getting my sewage ejector pump fixed. T. Plumbing. That plumbing service was scheduled for this morning, but I received a phone call from them this morning and was told by them that they do not service that component.

I was also told that it would have to be done by a septic company. I then sat on the phone for over an hour arguing with your first representative because she said it was not covered on my plan (which it is).

Then I was transferred to Gabby in escalations. Gabby took the first representative’s word on how it was not covered on my plan, and then she was being very rude while not looking at my plan.

Finally, she said if it is in your…

Absolutely NO customer service. ALL their customer service is overseas and cannot or will not transfer to a supervisor.

Had issues with my AC. AHS could NOT find a company in my area. Authorized us to find company. Finally found one 75 miles away that did not work with AHS but would come take a look. Tech said compressor was bad. AHS changed the problem to hail damage which is not covered, supposedly. My AC is old but shows NO hail damage. Took pictures and offered to send them but they refused.

CANCELED MY CONTRACT AND CONTACTED A LAWYER

on going issue with service on my refrigerator since 10/31/22 with 2 contractors already sent and no resolve.... several calls to customer service with no resolve.... escalation dept as well with all the same response... "parts delivered"... "no worries "...

I can't even begin to describe what I've been thru up to this date and still no resolution to the issue I called in for svc on our before the above date 10/31/23!!!

My furnace went out on Christmas and it only got worse from there. The high was 33 degrees and the low was -4 degrees. I called my warranty company and the recording for American Home Shield warned about freezing pipes.

So I filed a claim over the phone and the recording told me they would contact me on the next business day (which I assumed would be Tuesday since the official holiday was Monday). I called several other companies and left messages with my predicament and even called AHS back to check my claim.

I was informed by the recording they had no claim on file so I waited on hold and finally spoke to a human this time after a 45 minute wait. She assured me they had the claim. I mentioned that I had called several other companies and the operator did not tell me about the…

We have not had heat or air since August 2022. We filed a workorder ticket with AHS in September 2022. They assigned a company to come out to fix the problem. After waiting over a month, the company came out to repair the problem.

The technician damaged another part of our unit and said, he couldn't fix the problem now, he would have to order another part, which may take 3-4 weeks. We informed AHS of this matter and requested they get involved and assist us with this matter since AHS assigned that company to us.

It is now Dec 27, 2022, we still do not heat or air. We've complained to AHS requesting that an upper level supervisor or manager call us, no avail. We've asked for assistance from the corporate office, have not been able to make contact with anyone from the corporate office.…

I contacted AHS on 12/26/22. I explained due to leak my water had to be shut off. I have spoken with at least 4 different people from AHS explaining "I have No water" in my home. This leaves me to have to bathe at someone else home.

AHS has attempted several times to reach 3D Hoover (contractor in my area) only to find their VOICE MAIL IS FULL. I JUST RECEIVED A TEXT INFORMING ME THAT IT WILL BE 12/29/22 before the contractor can show up. This is UNACCEPTABLE, I need the ability to have water in my home by tomorrow.

Reported a 2019 Fridaire Dishwasher broken. Tech from TruVine Came and said he will get part and be back in 2 days. After 4 Val’s to AHS NO RESPONSE AND NO REFUND. Please resolve immediately. TrueVine is not answering to you or me.

Please refund my $ so I may get dishwasher repaired. Not happy with AHS!

I am highly dissatisfied with the decisive means your company used to increase my monthly contract payments. On 12/24/22, I received an email indicating that my credit card needed an update to renew my recurring payments. I called and spoke to Kakisa who informed that they had a Master on file instead of my Visa card.

I questioned that his could that be when I had recurring payments and it was impossible they had the wrong card carrier. I gave her the correct information to renew my contract. She never told me that my monthly payments would be increased to $106. Per month.

I never agreed to have that amount withdrawn that from my account. And besides Lakisha never told me that there would an increase in my monthly payments. That was deceptive business practices and decisive. I have…

To whom it may concern,

Here we are, another winter in New England, and Melinda is without heat once again!.

She has been trying to get her furnace serviced by your so called "home repair service" for 3 weeks now.

A tech came to her house 2 weeks ago, and said it needed a control board, and it would have to be ordered. Since then, customer service says they cannot fix it, to call someone else, and to buy space heaters to heat her home.

ARE YOU SERIOUS?????

I personally have experience with furnaces, and it simply needs a circulator pump...just as it did last year. This is a fundamental issue!!!!!! 120 volts A/C to the pump, pump not turning ON...bad pump. Replace...Done!!!

How long is this dog and pony show going to continue?

I am strongly urging her to discontinue your service,…

I called in a work order over a month ago for a furnace. They rejected the independent contractor and later assigned one who has not come to my home. You get the customer service bank where you're given canned responses and no real help.

Its winter, I have no heat and I co tinge to get no real help just lip service saying my requested has been "elevated". Their contractor stated he would charge 1800 in modification fees to remove the secondary heat exchange.

He hasn't been to the home to even diagnose it. So if you could give less than 1 star I most certainly would.

Upon contacting AMS I was informed a repair technician would contact me shortly. After after four days no one had contacted me. A second call was made and I was told within a day and a half I would receive a call. This did not happen.

Five days has elapsed since my original contact and no response. 00 deposit to be refunded, which an agent said would happen as well as a cancellation of my request. The request was for a roof leak repair. At no time was I offered the possibility of finding my own repair technician as stated in your agreement. On another matter.

On attempting to rate your service person; where your asked to rate the person on a 1-5 basis, 5 bring the highest rating, on all three phones calls I have said plainly “5” and the system just continues to ask to give a rating.…

Placed a service request for an oil furnace October 2022. Today is December 12 2002 and still no furnace. It is 20 degrees in Massachusetts today. We have several space heaters running but our other appliances are turning off from the fuse box overload.

We have been customers for at least 10 years of AHS. Deplorable

Been calling American home shield for repair, October 26,2022 about my refrigerator, call every week they said they order part,never received them call them0ctober 26 call sears they said the part will be here in 3-5 days no parts call America homes shield December 2,2022 they said the part will be here in14 days still no part and no refrigerator not working been without a refrigerator for a month, going on 2 months today is December 8,2022 no calls about the parts so that while I am doing a complain,I told the man at America home shrill that I cannot wait no 14 days and

he talk to sears and they keep telling them the same day about the parts ,and no parts

I need to speak with the corporate office of American Home Shield. I scheduled a service appointment for my water heater and other plumbing issues. The technician did not show. I called American home shield to be spoken to rudely and disrespectfully. I will be contacting the Better Business Bureau as well.

Tues 12/6/2022

Contacted AHS on Nov 23 to report the failure of a capacitor the company had replaced only two months. This affected our pool heater and pump. Dispatch #178497498 No vendor has contacted us yet to schedule a visit

The system indicates “Pacific Pool has been assigned but that they have not succeeding contacting us” This is not true. I spoke to the contractor three times: - Nov 28: schedule appointment for Nov 29 in the afternoon. No one showed up or called to cancel the appointment - Nov 29: contacted contractor again to rescheduled for Nov 30. Contractor did not show again and failed to call to cancel again - Dec 1: contacted contractor again they claim they could not come until Dec 5 and indicated they would contact AHS to have another vendor assigned

I have escalated the issue and was…

I have had issues with American Homeshield not following through on their part of our contract. I place a service call on November 12 and have been given the runaround from both the plumber and American Home Shield. I now have secondary damages because no one will come fix the issue.

This isn’t the first time this has happened. Last December I placed a call and after being ignored I had to look for another plumber and take care of it myself. I feel American Shield should be responsible for the $2100 I now have to pay my insurance for repairs after the plumbing is taken care of.

We are on day 19 and still haven’t heard from either company on the plan moving forward with repairs to the leak in the wall. I have several times been denied a supervisor, phone number to headquarters, full name…

I have had issues with American Homeshield not following through on their part of our contract. I place a service call on November 12 and have been given the runaround from both the plumber and American Home Shield. I now have secondary damages because no one will come fix the issue.

This isn’t the first time this has happened. Last December I placed a call and after being ignored I had to look for another plumber and take care of it myself. I feel American Shield should be responsible for the $2100 I now have to pay my insurance for repairs after the plumbing is taken care of.

We are on day 19 and still haven’t heard from either company on the plan moving forward with repairs to the leak in the wall. I have several times been denied a supervisor, phone number to headquarters, full name…

My water heater broke 3 days ago, the company couldn’t find a contractor to come and do the work so they authorized us to get one, we did but AHS doesn’t want to approve the work, now they say they need a second opinion and that they are again looking for a contractor to come in and get the second opinion, 3 days going on 4 because they just don’t want to pay, every time we call for status they give us a different excuse, worst company for insurance ever

I put my work order in on November 23 2022. I have been without hot water for 7 days .

I have a ge refrigerator that has been fixed 3 times and now, the day before Thanksgiving, its doing the same thing. The temperature keeps going up. The problem is being incorrectly addressed and the refrigerator needs to be replaced.

Sir or Madam:

Reference Contract 614588678:

I am writing to ask if there is a reason why I was not notified of an increase of nearly $20.00 in my contract cost in November?

It came as a surprise to say the least. I contacted your Customer Service number and was routed to your Philippines customer service call center. A young person there was unable to provide any useful information except that the company was trying to improve service and increase pay of service technicians. I asked them to please send me the explanation, but they claimed they couldn't send me an e-mail, that I had to contact sales. I was very disappointed in that response.

I understand that the economy is not doing well. I am also affected by the economy, and I am not doing as well either.

I have had your insurance…

I made a service request regarding my washing machine. I have had nothing but a run around, speaking to several very poor customer service representatives and thr contractor, to no avail. I have consistently been denied the right to speak with management and I have been assured with every encounter that someone would contact me to rectify this situation, without follow through.

I have paid for and continue to pay for a service that I am being denied. This is the worst company that I have had to deal with and the business practices that you adhere to are nothing less than criminal!

If I could give this company a 0 I would!! I’ve been a consumer since 2006, paid monthly on time. Any minor issue, such as a minor shower leak, they will gladly collect the fee to fix, which is already a rip off because it might cost 70 to mix a minor leak, I’m paying them 200, when we include the monthly fee and the service fee.

When it comes to a replacement of a appliance, they become hugely negligent.. I’ve had an open case for 80 days trying to get a replacement on my AC.

Meanwhile my tenants are in a home with no ac/heat. I was told it was denied due to a missing component. I in turn informed AHS, that if component was missing, then it was due to a vendor that they sent to my home..

I can’t work on nor have I ever been a ac tech. Clearly the replacement should be made as one of…

I have no heat and put in a service request on 10/21/22. Job was dispatched to Beaches Air Conditioning and Heating (423) 498-6349 though they are not a Chattanooga, TN company. They appear to be based in FL. Things started of ok, though no one contacted me for several days (10/24) and was asked if I was available for tech to come out on 10/25.

Fortunately temps were mild at this time so I was ok. Tech arrived on 10/25 during appointment window. Said a part was needed before he could fix the issue with my heat pump and he would order it and I would be contacted for a follow up appointment to complete the repair.

I got a VM from Beaches on 10/29 seeing if I would be available on Tuesday, 11/1. I returned the call within 30 minutes but got VM. I left a message confirming that 11/1 would be…

My furnace at my mom's house has been out since Oct 8th. There has been multiple techs out and still there has been no resolution. I have submitted a complaint to the BBB. There has 5 different techs out. She's elderly without heat.

Opened a service request 10/20/2022 on my AC/HEATER. Contractor came 10/24/2022 and said, problem with the furnace. Waited for authorization and approval. Returned 11/02/2022 and said, PCB problem. Been calling AHS and contractor almost everyday to fix the problem, but all promises.

It's so cold in the house. Family members are getting sick because of the weather. WE NEED HELP!!! Please send someone who can fix the problem once and for all. This is unacceptable. It's been 3 weeks and no heater in the house.

What have my family and I done to deserve this suffering?

They sent someone out that messed up our heater so when we tried to turn the heater on it didn’t work we called them back again and they sent somebody else out who tells us that there is no wiring to our heater anymore it’s been taken out the only place that was up there was a company called Hollywood air sent by American home shield we told American home shield we are not comfortable with them coming out to our home because the guy was rude and

nasty and also now we find out our wiring is gone and he was the last one up there they want to argue with us and tell us there’s nothing they can do but send them out again even after I said I’m not comfortable with the guy coming on my property