American Home Shield

I have no heat or refrigerator for over a month. I have spent over 9 hours on the phone with customer service reps that CAN NOT HELP me. There is no way to escalate my issues to a decision maker - this is one of the most frustrating experiences of my life.

Confirming my complaint-

We initiated a service on Oct. 29 believing you were true to your contract and we would be contacted by a licensed electrician within 48 hours to perform service to our electrical system which is not working in 1/3 of the house...no heat (not even space heaters, no electricity in 1/3 of the house... computers, etc., only work in certain rooms. On Mon. Oct. 31, I called for status and was told the call was out and we would hear within 48 hours as the weekend didn’t count. I reminded them they are a 24/7 company and I expected contact by EOB that day. No call. My husband called the company your agent gave him and they told him they couldn’t talk to us, only thru your company. The next day I was told they had 24 to 48 BUSINESS HOURS which is preposterous and not…

We initiated a service on Oct. no heat (not even space heaters, no electricity in 1/3 of the house... , only work in certain rooms. On Mon. Oct. 31, I called for status and was told the call was out and we would hear within 48 hours as the weekend didn’t count.

I reminded them they are a 24/7 company and I expected contact by EOB that day. No call. My husband called the company your agent gave him and they told him they couldn’t talk to us, only thru your company.

The next day I was told you had 24 to 48 BUSINESS HOURS which is preposterous and not mentioned at all in your contract. Here we are on Sat. Nov. 5 or 168 hours since call was initiated. We were told repeatedly that our call was being escalated, their word.

The latest is we are now waiting for PERMISSION to find our own…

I have to have my furnace replaced they tell u they are gonna replace it but don’t tell u about the little things not in clouded they are a sneaks company. I was todo out of pocket it would be $625 I accepted now a couple of days late it’s 1400 so no one can explain to me where that is coming from.

I will recommend people that I know to leave home shield. I can’t wait to get on social media about this.

American Home Shiekd is very unfair. Not accommodating or caring about customers. I am 82, cancer patient, fixed income. Furnace problem, possible carbon monoxide escape and no one cares. Only care about money and payments. I am writing corporate office as well. Cheap replacements.

They are waiting for parts.

i submitted a service request on october 23 for my water heater. my request was referred to a contractor. i called the contractor 3 times over the course of the next day (october 24). I called american home shield later on the 24th to find out why i couldnt get in touch.

i discovered that the contractor is on vacation and would not be able to accept the job. my request was referred to another contractor. the contractor came out on the morning of 10/25. the contractor came out and indicated that they would not repair/replace the water heater due to the fact that they would have to tear out the wall to remove and install a new one.

there has been no new construction since the installation of the old water heater that would hinder the removal of the old water heater. i have now been without…

After 18 years of service I called to cancel my service on Sat. 22, 2022/I was told to call on Mon. Oct 24, 2022. 0 cancellation fee would be imposed. Please refund the balance of my account. Thank you. sincerely. Joan Foy.

I have had an open claim regarding my upstairs air conditioning unit since August 24, 2022. I have an assigned contractor, Anthem Mechanical. Anthem assessed my unit and determined that I needed a new air condenser. After waiting patiently (I didn't call askinging for updates), the unit was installed on September 19, 2022.

I paid Anthem $1,975 by check. Unfortunately, it didn't cool, so I made a call to Anthem on October 8, 2022, and they sent someone out on October 10, 2022. It was then determined that the condenser was defective, and I needed 2 coils instead of just replacing the defective unit.

AHS approved the coils, but the coils were backordered for 3 weeks, maybe a month. The other coil which is located in the attic was still needed to complete the job. AHS DID NOT APPROVE this…

The company brought an electrician to our home in June. He had to take our bedroom light with him to fix it (a ceiling fan type).

It is 4 months later and the man has still not returned our light. Turns out, that he has closed up shop and is in the process of moving (not his business but himself, business is staying closed).

AHS has given me nothing but a run around this week. They have given be several different times of when I will receive a "decision" on my light and that day comes, only to get a new date of resolution.

Do NOT use them!!!! 4 months of no light/fan in our master bedroom....with me having proof of the electrician with the item in their shop and him asking me to choose a new one to replace it, is ENOUGH. Their lies MUST STOP!!!!

So my name is Troy Davis the account in reference is 594885108 . I had Called and put a order in about my ac in sept they came out and figured out it was the compressor I was told it would be her on Oct 6 did not show up no call from you guys I hade to call several time and

every time got a deffernt answer now it’s the end of oct still nothing no calls nothing we can not open my windows so go my wife’s allergies it’s hot you guys seem not to care about anything when I called one time alls I could here in the back round was a rooster going crazy. Can’t understand the people you have taking the calls I need this to get taken care of I find this redicules it’s taking so long my number is 1-402-314-0536 I am in and

out of my truck so if you do decide to call leave a name and call back number…

After a technician had just left my home from installation of parts on my water heater it stopped working. I immediately called the company and asked them to come back. They said that they would I would have to contact AHS to have them to come back that day.

AHS refused to expedite the service even though the technician had just left. They said it was not an emergency even though I had been without hot water going on 4 weeks. I asked to speak to a manager or supervisor which didn’t happen.

I was promised one would call on Friday I am still waiting on the call. Horrible service

What a joke. Been waiting three months for them to send someone. Can’t get ahold of anyone from America. They say they will follow up and then never do and there is literally nothing you can do. The company is a total fraud.

The single Worst customer experience of my life. The customer service representatives can not speak, nor understand English well and have zero problem resolution skills. I had my well pump go out (which was covered in my plan). I had to make several phone calls to try and get someone to service it.

After 5 DAYS WITHOUT WATER.. and 13 PHONE CALLS they finally allows me to go outside of there network to get assistance … but wait .. it gets better… they kept submitting my request and then saying I had ri wait 4 hours and call back for outside approval number.

Every time I did that, they said the last two didn’t enter it the system and my request had been closed out.. I had to start the process over. 3 TIMES!!!! When I asked ti speak to a supervisor they said there wa not one available and it…

I am giving them a 1 star review because it doesn't go lower than that. Good luck getting anything approved. They outsource everything to China, the Philippians and Indiana so good luck understanding them. You can even talk to anyone that lives in America.

American Home Shield is garbage. I mean American is in their freaking name but everything is outsourced to other countries what kind of garbage is that. Lies and more lies is all you will hear. STAY VERY FAR AWAY FROM THIS COMPANY!!!!!!!

Worst customer service. You can't speak to a supervisor. Nor can you get through to corporate offices

I requested service on Aug 30th for replacement of my gas furnace. 7. I STILL have not received any contact from your representative. I HAVE contacted your service dept daily for the past two weeks and continue to get the run around.

I have also contacted the contractor for you. Your system does not show the diagnosis yet NW Sundance tells me they have sent it several times, you day you are not receiving it!. I have NEVER experience so poor customer service.

PLEASE have someone follow through on this issue. I HAVE BEEN WITHOUT A FURNACE FOR OVER A MONTH! 2360 NE 148th PL, Portland, OR 97230 503-720-1819

Services not rendered on 9-6-22 for AC check contractor came out only to say that American home shield don’t cover AC check a 75..service was paid through my credit after finding out AHS didn’t cover I canceled the payment and file a complaint by phone no response During this time I’m being harass for service fee of 75.00 my request is to wave the fee no response to my request only emaimais and phone calls of the fee

I’m not pleased with the purchasing department costumers service. I had the microwaves replaced after going through 2 process of ordering because of lacking the follow up from them. I had wasted my time and energy to get it resolved.

She promised issues Service fee refund about 3weeks, and I had to call 4x to get it reissued again , so now I had to wait another 7-10days and I hope it really happens . I could have invest my time and money to be worth it.

Lacking of follow up call to customers

My washer needed to be repaired their contractor Big Bend Appliance came out on June 15, 2022, and advised me of the parts required to repair my washer to date the contractor has been unable to get the part needed to fix my washer and has no idea when the part will be available.

I have called American Home Shield numerous times, and have asked for this matter to be elevated, I have asked to speak with contract negotiations to no avail. I have called Big Bend Appliances numerous times and they do not return my calls.

It is now September and I am still without a washer. I asked American Home Shield to replace the washer since Big Bend has no idea when the part will be available however American Home Sheild requires the contractor who has been unresponsive to make the replacement…

Getting the run around for months about multiple issues in my home. The dishwasher was repaired 4 times in a month and they wont replace it. Just wasting money. I has someone come out to fix and leak in my barhroom facuet.

The guy said they needed to order a part and he would get back to me. Never heard frok him again and when we call they say the service was complete. This has been going on for 4 months now.

Cant reach anyone who can actually help.

If I could give a rating number in the negative I would. To say it nicely I've been getting the run-around from American Home Shield for almost 1 month on what should be a simple repair/replacement of my washing machine......and my issue STILL isn't resolved. Almost every time I speak to someone I'm told

I am still waiting on a reimbursement check for a repair I paid full cost for. I have been waiting for 2 months. I’ve called at least 10 times only to be told the check should come and wait 21 business days. This has happened twice!!

Still no check and customer reps do NOT help. They keep you on hold reviewing the case notes without any different answer. Totally feel they are scammers and failed to provide what they stated they will. Lost customer!

Kitchen and dishwasher drain line clogged since 8-25-22, still no resolution as of 9-13-22. We keep calling but "customer service" is of no assistance.

I have been trying since August to get my air conditioners repaired.I am a senior and the heat has been brutal.All you want is more money monthly.No one responds.I have been with you for years.A call back would be great.

My refrigerator door hinge is broken but AHS refuses to cover it because they say it's an accessory. That it is not necessary to the function of the refrigerator and is therefore an accessory.

First of all, it's not an accessory.

Second, my contract clearly states "all parts are covered" under refrigerator. There is no disclaimer, no asterisk, period.

Lastly, if it wasn't covered why did you send out a repair company to fix it? Oh I know! You make some money, the repair place makes some money. Sounds like a win-win for you, while I'm screwed out of $75 and nothing is fixed.

Don't you have any morals AHS??? Dumb question at this point.

The company uses an out-of-country call center. You cannot reach anyone outside the call center to resolve disputes. I have a policy that includes water heater replacement, it is an 80n gal heater, and they will only agree to a 50ngal heater. They do ni honor their contracts, have terrible customer service, and take days to respond to issues. I have not had hot water for three days, it takes two days to escalate the problem.

They intentionally delay callbacks on disputed items so that the customer will settle. They are without ethics and have no concern that the policyholder is without water or hot water. The corporate office knows they are the lowest rated but is concerned only with profits. I am a realtor working in the industry and do not use this company, they have changed their…

Had dryer problem. Sears dispatched out. Said dryer was fine. It was electrical problem. Paid for electrician to come. SURPRISE no electrical issue. Asked for Sears to come back. They claim they did at my scheduled time and that I wasn’t home.

Sears never even told me they were here. I was home. Now they’re claiming they’ve come to my house again. Never came. Customer service won’t help me because they can’t do anything because Sears tells them the issue is fixed.

Now I can’t even get a new company willing to come help that AHS said could come out. Now here I am 2 weeks and my dryer still broke. There’s no # to contact Sears. Just a recording and one # is even out of service.

I have had an EMERGENCY In my area...Im Hemet CA 827 N HEMET ST HEMET CA 92544.. THERE IS A WILDFIRE IN MY AREA IT HAS BEEN 1 WEEK WITH ONLY 5 % CONTAINED..THERES IS AN EXTREME HEAT ALERT IN MY AREA IN THE LAST 3 WEEKS ... WE ALSO HAVE AN EXTDENDET HEAT ALERT BESIDES AN UNCONTROLLABLE WILDFIRE WITH OVER 130 Degress AND AS MANY AS 25K ACEES BURNED WHICH MAKES IT MUCH MUCH WORST... MY A C WITH OUT ...IT TOOK THE TECH GUY 2 DAYS TO COME IN WHICH I APPRECIATE... HE CLAIMS MY COMPRESSOR WENT BAD.. "RIGHT HEATING AND AIR COMPANY" HAS NEVER CALLED ME FOR AN UPDATE THERE PHONES ARE ALWAYS ON HOLD I HAVE LEFT DOZENS OF MESSAGES...THEY DO NOT DESERVE TO BE IN BUSINESS ...

AHS CONTRACTED A CHEAP UN RELIABLE COMPANY.. WITH NO CUSTOMER SERVICE EMPLOYEES VERY CHEAP PLACE.. I CALLED " "AMERICAN HOME…

I had a service call for my oven and the part has not come in I’m without an oven for over 2 months.

Recently my AC air handler was leaving Maselli air came out and said air handler was no good and needed to be replaced American homeshield wanted to send another co out and they said it was no good but could not do job because installer was 65 years old and it’s a small attic. They assigned Allstate and they called back and said they can’t do the job and refused. This is ridiculous and I can’t get a supervisor to answer any questions. I’m going to take u to small claims court and sue you and go the the media.

We ahave been without a refrigerator for a month. We were told by the company who was sent to fix our refrigerator that it needs to be replaced. It has been 6 more days since we were told that but nothing has done yet.

We keep getting told we have to wait 24hrs for the company to submit a diagnosis. The company has yet to submit a diagnosis and we are not being told what the next step is. How long are we supposed to be without a refrigerator?

How long does a company have to submit a diagnosis?

American Homeshield has dropped the ball for me. I am sick & hot. My central cooling has been out since August 22 nd 2022. They finally orded parts ans sent a repairmen on September tte second of September. I was so happy but ny smiles didn't last long when I realized the repairmen had fix nothing.

He should've been required to make sure the unit worked before he left my house. I'm very angry today. Because I know they'll probably try to order parts for this old unit and that will probably require more waiting.

There has been NO correct solution to repairing my central air conditioning. I am a Retired, Disabled Veteran with over 22 years of service your the United States Army. It is a shame how I have been treated. I requested service assistance for my A/C unit this year and on 13 July 2022, AHS sent Peycor INC out to assess the problem.

Evaporator coil was cleaned, a leaked was stopped. We were told an Evaporator coil needed to be ordered. It took 1 month to come back and install the evaporator coil. Numerous calls were made prior to the company coming back.

During these 4weeks, the outside temperatures were in the mid 90s, so you know the inside was hotter. I have AFIB, high blood pressure and other debilitating issues that have been acting up more frequently sue to no A/C. My wife is a…

00 service fee up front before a contractor has committed to my repair for my whirlpool washing machine. Why should I pay that fee up front when I do not have a guarantee or claim from your firm. Please respond ASAP Anthony Fucci 1457 Hampstead Terrace Oviedo, FL 32765 5407 365-0666 Policy # 590-140-418

I pay every month for service that says 24hr 7 days a week service. My tub handle broke @ 12 midnight I called AHS an Asian women answered she could barely could understand me. I asked for emergency service to cut the water off do no flooding she put me on hold said she called two company's no answer.

I asked for the names. I looked them up they were closed and closed at 8 and didn't open until 8 they also have F rating at the better business bureau several complaints. Regardless I never got a call until the next afternoon which means I could of had a flooded house upstairs.

I called a plumber here in my city who came out less then an hour and fixed it. I was charged 4 hundred 33 dollars and I want a refund. I was also charged 100 dollars for service I never got.

I was told from…

Unable to reach someone in the United States who understands English and can properly provide services! My high end refrigerator/freezer has been broken since June. Two companies came out and one tried fixing it four times. It worked for one to two weeks and died again costing my thousands in food that had to be thrown away each time.

Each time I have called I try to explain that my unit needs a technician CERTIFIED IN CLOSED SYSTEM REFRIGERATION. My unit is a closed system similar to a sub zero or Wolff brand. There are very few technicians that are certified to work on this.

I am very unhappy about the service I am receiving and feel I need to be compensated for my losses as they were caused by technicians that this company sent to do the repair and the repairs failed on three separate…

This company is a rip off. Few months back awaited 3 weeks for part for dryer. Now air conditiner is out almost 4 weeks and parts still on back ordered. This company is worthless. This company gets no star.

My AC broke more than 15 days ago.. I have been trying to talk with a supervisor and nothing.. I have told them my problem. I have call more than 30 times and still my AC is broken.. Nobody has come..

nobody has done anything and still waiting for an answer. Every time I call they just keep saying that they will send a person and I just keep waiting for someone to call me back. A disaster. worst company ever..

I have been waiting 10 months with back and forth calls, being told to wait until investigations are complete a plumbing leak claim I turned in last year in Oct 2021. Only receive letters of declination to a code I never turned in. When I check online the claim shows closed twice!

then told no so technician came wednesday 24 august and diagnosed the coompressor must be replaced. 00 and i must authorize before the order would be placed. i did authorize it but asked for eta on part being ordered and received.

i said if i dont…

I had an air conditioning emergency situation. It was over 105 degrees and the AC failed. I called for service and got an agent in the Philippines that couldn’t hardly speak English. Rooster crowing in the background. Put on hold over an hour.

Then after asking for a supervisor put on hold again.

Finally told they couldn’t get to me for 3-5 days. Then told I should handle it myself. I am so very disappointed. When I decided to cancel it again took over an hour on the phone to the Philippines with another agent I couldn’t understand.

She actually tried to refuse to cancel my subscription.

I called Tuesday 8/23/2022 to request a/c repair. It's 5 days later, my 8/29/2022 appointment was canceled on 24th. Good thing I looked at my account online. Contractor says AHS canceled appointment, AHS says contractor canceled. 13 calls later no success.

So Monday us including our 91 year old mom will be in 93+ degree heat for 8 days. Oh 1 thing they did take care of promptly. They charged me my $100 service fee within 6 hours of me calling.

I requested a supervisor, she did call me, but upon returning her call the mobile # she used to call me wasn't taking calls. How convenient. Not to mention it takes 48 hours for a supervisor to reach you. My next review will be very blunt if I still don't have a/c in my home. BTW.

The last rep I spoke to today hung up on me, didn't even call me…

First off, to whomever is reading this, I urge you to read the fine print on your contract with American Home Shield. I signed up with AHS in June of 2021 as they were having a promotion that allowed you to get their “ShieldPlatinum" plan for the price of their "ShieldGold” plan.

Basically, it was $55 a month and covered everything you could imagine including a free HVAC service once a year and unlimited refrigerant for your AC. I told them our house was 50 years old and that I especially worried about our 25-year-old furnace and AC system.

Believe me, they don't make them like they used to. They are tanks and will last forever if properly maintained. Anyway, one year had passed and I had no problems. 38 richer. So, I get this notice now that says my policy is scheduled to…

8–16-22 # 143114408 ISLAND MANN PLUMBING & DRAIN CLEAN 4517 Broadway Galveston, Tx 409/356-9243 This company was hired to do a plumbing leak. The 1st company said I was fine , 2 day after 30 day warranties the leak showed.

Turn out insulation got in the drain pipe and cause leak. I had to call a friend who is a plumber cost me $60. ISLAND MANN wanted to charge me $600. To vent the line. These people are not helping AHS customers they are extorting from your customers .

Hope all who need to see this be WARNED.. ISLAND MANN PLUMBING IN GALVESTON, TX IS OUT TO RIP YOU OFF FOR YOUR MONEY/

My air conditioner broke, called for service, I am disabled and have a hard time breathing, they had no one available. they sIdbthe guybwho fixed it a month ago through you didn't due it right! :I am on a fixed income, to pay double is not acceptable. I'm done. JANET SNYDER

To whom it may concern:

I have been trying to get my washing machine repaired for over a month. I put in a service request on July 22 and scheduled a service appointment for July 26.

On July 26- John from GE appliances came to my house and stated that i would need a replacement due to parts not being available to repair the washer.

August 12- First call made to American Home Shield because I had not heard anything. GE appliances was called by your rep and they spoke to Patricia who told them parts are not available, would need a replacement. GE would send info to American Home shield and I should hear something in a few days.

August 15- Second call made to American Home Shield, spoke to Johan. Johan called GE Appliances and spoke to Caroline, who again confirmed the same information,…

I inputted a claim for my dryer on 8/15/22. I was told the contractor will contact me within 24hrs. When I check my status Wednesday 8/16/22 someone had canceled my request but never notified me. I put in a new request on 8/16/22.

The company who suppose to fix the dryer rejected the request and I was told in 24hrs a new company would contact me. That company never called me but when I called American home shield they told me my appointment was set for 8/17/22.

The company never showed up to fix the dryer. I called back and they told me they would be out to fix it today 8/22/22. I still have not received a call or seen anyone to fix the dryer. I requested multiple times for America Home shield to have a manager call me and I still have not received a call.

This has been the worst…

Water heater improperly installed by Bestway Mechanical. Per Google all water heaters should 18 in off the floor. There’s water around the bottom of the tank. I was told in was outside the 30 day installation period and I would have to pay another service fee.

Mind you I paid an additional $750 dollars for a new expansion take and other parts.

Secondly when I call the number listed on your website to voice my complaint I was told that was the wrong number. Ask agent (Keshon) why was it listed on your website he changed his tune. Put me on hold several times.

Still on hold waiting on a solution.

After not being able to get an understandable answer from the cs agent, I asked to speak with her supervisor. She finally said ok after asking a fourth time. She then placed me on hold for 15-20 minutes before coming back to me to say that someone from escalations dept was ready to help me.

At no time during that wait time did she come back to me to let me know to continue holding. Nor did she ever let me speak with her supervisor as I requested.

I truly hope this review gets posted so maybe it can save other people the trouble and miserable experience. Purchased a home and instantly did a bunch remodel and updates so thought it was a good idea to get a whole home warranty to cover it all! It was NOT!

We Purchased the highest package American Home Shield had to offer, luckily didn't need anything for the 1st 9-10 months of our year contract but sadly our heat pump that was only 4 years old went out so we called AHS for the 1st time... this was the day EVERYTHING started to go down hill.

Initial call was straight forward, THEY choose the repair people you can use and so they sent our info over to who they chose and finally got a call a few days.. W. Sundance Services... was a MONTH before they could even come and diagnose it (at…

I have been trying to get my dishwasher and dryer fixed since June. I have opened a claim and 1st no tech came out and my ticket was closed. I requested different service tech and they came, parts have been ordered and some have come but nobody has come out and my service ticket keeps getting closed.

I have asked for a supervisor to call me and nothing happens. I pay for service and I can’t even get that.