American Home Shield

On 11/2018 I contacted AHS to have my microwave repaired. Appliance Repair Experts came out in 11/17/18, 11/30/18, 12/28/18 and 1/17/19. Each time I had to arrange for my son to be here each time. On Tuesday 1/22/19 I opened the microwave door and the entire microwave fell on me, scraping one arm, bruising the other, tweaking my neck and back a bit and putting a hole in the wall.

The repair company had unmounted the microwave 3 time and apparently the last time they didn't re-mount it correctly. supposedly. I was told by AMS representative that they needed to get Appliance Repair Experts side of the story, I heard nothing from AHS or the repair company.

My son called Appliance Repair Experts and they response was, we fixed the microwave so they would not come back out without a service…

The service over the phone is very poor , I called a about a water heater I pay out packet and I was trying to get information on what to do to.I was waiting for 1/2 hour and I was not able to get help from any body or department.

My hot water heater leaked about an inch of water all over my utility room this morning before I noticed it. I responsibly turn off the water to the heater and immediately call the warranty company. I submitted my service request with Laura, who was nice but robotic.

When I received the text message from the contractor my request went to I called them and learned they couldn't get to me until tomorrow and I would have to be home to let them in or they couldn't do the work. I called back to AHS and got Laura again who told me that was within guidelines of 24hrs for service.

When I asked to speak to a supervisor I got Christine after being on hold for 10 minutes. Christine repeated the same information as Laura and when I told her I needed someone out today she agreed to cancel the current…

After filing a complaint @my residence @5117 80th St SW Lakewood, Wn, 98499 due to a dead hot water heater, after two days a contractor was sent out confirming it needed to be replaced. Three more days went by (with no hot water) I was told by the contractor they still had no approval to replace it from you.

This home is arental and the tenants were more than hostile by then.

Finally the contractor said my cost would be about $750 more than what AMH would pay and he still didn't have an approval to fix. I then called Home Depot and they replaced the tank the very next day for $750 total without any help from you.

I am also out the $125 deductable I paid for absolutely nothing. This is terrible service. I am requesting some help for the cost of the tank from you as you eventually would…

After filing a claim at my residence @5117 80th st SW Lakewood, wa. 98499 due to a dead hot water heater, after two days a contractor was sent out and confirmed it needed to be replaced. Three more days went by (with no hot water) I was told by the contractor they still had no approval to replace it from you.

This house is a rental and the tenants were more than hostile by then.

Finally the contractor said my cost would be about $750 more than what AMH would pay and he still didn't have an approval to fix, I called Home Depot and they replaced the tank the next day for $750 total without any help from you. I am also out the $125 deductable I paid for absolutely nothing.

This is worse than terrible service. I am requesting some help for the cost of the tank from you as eventually you…

Our water heater developed a leak so I contact American Home Shield. I was contact quickly by the contractor and that's where any semblance of customer service ended. The contractor said our water heater was not installed to code and we would have to pay for modifications to bring it to code.

Their estimate for that work was $966!! I had another plumber come to look at it and learned that the installation is completely up to code. The contractor refused to break down their charges by materials and labor. I had only a total dollar amount for each of 5 components they listed as requiring replacement.

I contacted AHS customer (non) service to discuss what appeared to be unethical business practice by their contractor. I waited on hold for 80 minutes, during which the recording told me every…

My mother, Penny Fallon has lived at 1207 Park Center in Benbrook Tx. for 20 years and has carried your policy for as many years. She recently moved in with me, her son and has been trying to cancel her policy for a month now.

Yesterday 1-2-2019 she was on the phone over an hour only to be told her policy had NOT been cancelled and then transferred from person to person, each time being placed on hold until she finally hung up. I would like for someone from American Home Shield to contact her immediately and get this policy cancelled.

I am very upset at this point and intend to start on social media as soon as I get done here and let everyone out there how terrible your customer service really is. I can be reached at any time by calling 817 401-4282.

Penny Fallon may be reached at 817…

My air conditioning broke now the warranty dep is telling me since my unit has a compressor that generates heat and cold my plan was not cover the heat pump. knowing that in the contract clearly stays AIRCONDITIONING/ COLD &HEAT.

On January 2018 the warranty covered the heat problem. Now the unit need it a ne compressor and the company is denying the coverage staying the heat is not cover? accusing me that I CHANGED MY CONTRACT!!!! WHEN I NEVER DID !!!...

the technician that came to see my unit disagreed how the company is denying my ticket to be repaired when they fixed my heat previously and they never said anything about the heat not being cover. He recommended to disputed since I does not make any sense not do approve it.

I am a client for over 5 years, AHM increased the coverage…

I tried calling regarding my account, I waited 45 minutes with no response. There is no email to ask a question. My account was bought for me by my daughter one year ago. It was renewed without any notification or to what it was billed to.

Just can't get anyone on the phone to answer these questions.

I've had an ongoing issue with my heat and ac unit for over a year. i've paid enough money to the contractors and AHS to replace it. the issue isn't getting fixed and AHS wont replace the units. I don't understand what the point in having a warranty is if the problem isn't fixed and they wont replace the units.

single mom here with no money to lose. help.

I have been without heat for two months. They (AHS) continue to refer me to the vendor to resolve. This is not acceptable. I am tired of calling and being given the run-around! I should not have to cram into one room to keep warm!!!

Either fix the problem, condemn the unit and replace it!! NO ONE SHOULD HAVE TO LIVE LIKE THIS. I am extremely disappointed!! You take my money each month like clock work!

00 service free that woman was very rude please call me or I will cancel my service and I have been with you for years she even hung up on me when I told her i have 30 days to get it fix and it was not fix I keep looking at work order and it said pending under review on the AHS website I got so mad I said hell and she said I was rude I ask to her Supervisor and

she told I do not have to get you a Supervisor I will be filling a complainer with the BBB if I do not hear from you 318-704-1245 home cell 318-407-1245

To whom it may concern, I recently had my hot water heater repaired by Alvarez Plumbing. My complaint is that my storage cabinet for my hot water heater was damaged during the repair. the plumber working on the cabinet of sure that it would be repaired he would have to report it to the company.

That did not happen, I waited patiently for two weeks and I did not hear back from the company. At that point I decided to contactl company. They were unaware of the damage had occurred to my home and assured me that it would be taken care of.

Alvarez Plumbing sent the same worker that service the hot water heater and did the damage to my cabinet. The work was done and was not repaired to its original condition in which I notified the company and they responded with we already sent someone out.

I…

Lowcountry's Best Heating and cooling came out twice in July and they did not know what they were doing. I was charge $90 for Freon. On 9/10 my ac stopped working completely and still have been without ac since. I was charge another $75 for the same issue when I'm only 2 days off from "60 day".

I've had to call every day for a update on where you are at with the approval to get this fixed and still no one is able to answer me. I've been living in 90 degrees plus in my house.

I'm not sure why something urgent like this would not be address right away. I've had nothing but bad experience with using American Home Shield. Every time I call it's hard to understand the workers on the phone to be able to get through.

The waiting times on the phone have been over a hour each time. This is…

Agreement Number: 224990572 Agreement Price: $305.00 Agreement Term: 10/19/17 – 10/18/18 Costumer Contact: James Jelcick Mailing Address: 800 Dolan Rd. spec #32 Moss Landing, Ca. 95039 PH: 831-633-6293 EM: prayerity@gmail.com

To whom is may concern:

I have been trying to get thru to someone for days. I have tried calling a dozen times. I have been on hold for over 45 minutes “then cut off” or when entering a number as told you get the busy single. After getting thru I asked for a supervisor. Then put on hold to be cut off or busy single. Worker can to fix my fan over my stove. It does not suck, and making a chirping nose. I went on line to see there are hundreds of complaints just like I am telling you. You need to refund my $305.00 admittedly! Being an X-Federal Inspector for…

Been calling for a bill sent to me with a charge $75 for a trade call. Sent copy of my bank statatement for you to see has been pulled off my account, and I keep receiving bills and emails saying I'm delinquent. S.

hung up on me whe I requested a supervisor today. I can be reached at 702-321-2076. This is the 10th time calling and NO ONE fixed this. I expect this credit immediately. Thinking on canceling this policy if it doesn't get fixed today. PIlar Herrera

It been a while since I had American Home Shield because you all never covered anything. I decided to give AHS another try after a military buddy of mine was telling me about the change. the technician came out 4 times and they are just finding out the problem.

After I pay this 550 payment that will be out of by 1200 dollars. The company you all referred to me is horrible. I have been on hold on average for about an hour to speak to someone. I am so dissatisfied with AHS customer serice.

Your company is worthless wants money and to give nothing in return beside blowing smoke up my ass. Wish I could do what I wanted when there's a contract in place. Been a month since deemed nonrepairable still waiting thought new was going to be here in 7-10 days

Been dealing with AHS for 3 weeks on my broken down HVAC system. Still no resolution. The system is deemed unsafe and my family and I have been given several versions of what is/not covered. The Furnace is not in working order and AHS is refusing to replace the unit.

I will send pictures of this unit which is no longer being manufactured if it will grant us the service we deserve!

Summer of 2017 my a/c was acting up & AHS had to send the same contractor out to supposedly fix my problem & in the end they said I just needed Freon & filled it at my expense. On 8/7/18 my a/c started the same symptoms as last summer-not going below 86 & I live where it 100+ daily & my 70 yr old mother lives with me.

I did an on-line service request on 8/7/18 and on 8/8/18 I was on the phone w/AHS many times which took up my whole day because they continued to give me the bottom of the barrel companies which two of them could not come out for a week. The 7th company they attempted to get a hold of was a reputable contractor and wasn't returning their calls so I contacted him myself and he told me that he refused to do business with AHS because he was tired of them denying work for…

We have been 2 weeks without air conditioning in our bedroom wing of the house.

First visit from Total Air resulted in added freon, which leaked out. Then we were told we had to wait for a week to get them to return. From 8:30 am until 1:30 pm the man worked to search for problem, saying first it was a valve, then at the end said he had to order a coil.

We have had 12 days since the first visit and we surfer each day and night in 90 degree heat outside. We are ages 89 and 84. Surely you ought to be able to find a coil somewhere in Baton rouge?

This is totally not acceptable.

c.. Contractor came out filled freon. + for old style Freon. c. was not working. c.. I called once about 2 weeks ago wondering what was happening. My contractor had told me they are being jerked around. In the mean time, my house us at an average if 88 reg during the day.

My husband has copd and us not doing well. My refrigerator apparently cannot stay cold in such a hot house. c. c. for a full month.

18 you technician came out and diagnosed the AC Compressor as bad and submitted and estimate for repair. My question is why wasn’t my entire system replaced at this point? I waited for the estimate and repair to be made; nobody would even give me a call to inform me as to the status of my repair!

After getting frustrated with these inside tempters of over 100 degrees F, I called and asked questions. I was informed that they are waiting on the estimate from the company performing the repair and that the person who makes the estimates is on vacation.

Another four weeks later finally you technician came out to install the new compressor and found a hole in the condenser. He submitted another estimate and I waited on repair, again I called and was informed that they are waiting on the…

I am Audrey Marston, contract no is 234586252. I had a work order for plumber on 6/618. They never called me for an appt i contacted ahs and they called them but never heard. I did not i would get billed before the plumber came out.

I got a bill for $75 end of june but have not received the service. When they called plumber on 7/3/18, he said they had to issue another work order. I wanted the $75 taken off my account before i made another work order.

Angel in cs called the order and said it will be 7-14 days before it will show it was taken off which they said would 7/23/18. I talked to damon on 7/25/18 at 1:50 and he said he can see the order was cancelled but doesn't see the $75 taken off and to wait 2-3 more days. This is not right.

I have called so many times trying to get this…

Not taking ownership.responsibility for the mistakes their contractors make during repairs. Lack off follow-up, follow through and run around to avoid accountability. Basically, customer does all work to issues resolved while the customer service department provides apologies , excuses and no action,

ameican shield sent myers comfort specialists to my home 3 weeks ago and they quoted me one thing on my firsr air condition and they fix the problems.But on my second air condition they didnot fit the problem becaus they told us we needed a to replaced the primary&secondary drain pan need to be replace.they quoted us 1400.00 to fix the problem now they quoted 2000.00 we need some answer and noone will call us back.They also talking about replacing my whole unit but there nothing wrong with my unit .please give us a call @251-377-0568 0r 251-490-7188

I terminated contract #237329442 within first 30 days and was told full refund of $595 would be sent to closing agent in 7 to 10 days. Still no refund 45 days later. Telephone attempts are met with non-response. com

5/29/18 AHS work order #456692782, Kellys Pool Service, 6/4/18 replaced 3 washers; he never gave us a receipt. I keep records. I called AHS requesting receipt 6/5/18, 6/22/18, 6/25, 7/9/18, nothing done by AHS. Was told 24 to 48 hrs.

AHS will call me back? AHS A Zero in the past and now with this problem, AHS lacks good customer service, follow through & timely resolutions. I hope the AHS corporate executives and owners will take note; track homeowners work done; listen to customers and do something positive.

he fiddled around for about 10 minutes and told me to push the button.... won't be using this company again.

American Home Shield:

To whom it may concern. I called your company to speak directly with a manager, but your dispatcher was not able or willing to put my call through. We have a HUGE PROBLEM. MY CEILING COLLAPSED AND MY ROOM IS FLOODED.

Several weeks ago I requested service from you, and you sent Texaire Heating and Air Conditioning. The motor needed to be replaced, which they did not have on hand. They ordered it and came back to install it several days later.

June 13 I went into my game room and discovered a massive hole in my ceiling, ruined furniture and carpet, and soaked insulation hanging out. I called you and your dispatcher said I only had two choices - contact this same subcontractor to come back, (and avoid another service charge) or they would send another one (with a…

My AC went out on 31 May 18 and we contacted AHS to send someone out to repair, the company they out sourced to was not available to come out until 4 June 18 just to check it. I called AHS back to see if they could send the request to another company because my husband has to sleep with oxygen and we could not turn it on because it was so hot in the house.

AHS stated they could not change the company but would but us on the on call list so that they could get seen in 24, needless to say that didn't happen. On 4 June 18 United Air Tempt came out and said it was the motor and they had to order it and we would not get it until Thursday.

I called AHS to complain and they told me it was nothing they could do about it. The Company came out on Thursday and they sent a different tech who was…

I have been trying to get my refund for about a week now. No one can help me. All they are saying is they are processing the refund. They took the money out of my account without me giving permission. All I want is to get my 75.00 back. It must be someone who can help me. I have been a customer with AHS for over 14 years. This is bad business on AHS. I will be looking for another Home warranty company after this.

Sincerely MAD Customer

I get hung up on every time I call.

I cant even talk to a supervisor.

I will never use this company and cant believe this is the customer service they provide its awful. I'm in tears thinking I gave my money to a scam.

I called in on June 2, 2018 to get a service call for my central air. I received a text saying the company Budget A/C Heating and Plumbing saying they would contact me within 24 hours. I never received a call in 24 hours.

i recevied a call on June 4. We set appt for June 6 after 2 PM. That was the only time frame he was able to say, after 2pm. So i'm a IT contractor. I leave work early to get home by 2pm.

I called the company at 2:15, they assured me they would be there that evening and would call before they came. By 6:30 I was getting concerned because i had not heard from anyone. Mind you I left a contracting position(which means I don't get paid if I don't work).

I called the company at 6:35, their after hours voice service answered. She assured me someone would call me this evening…

I have called over 4 times about my Dishwasher. They have sent the tech's out and it only made matters worse. I had an independent tech look at the dishwasher because they refused to send a tech out. As per the independent tech, he did not know why they continued to send a tech out because the connection to the dishwasher was brittle and could cause a fire.

He stated we needed a new dishwasher and American Home Shield refuses to replace it. 00 profit on sending bogus techs out to my house. Go figure.

My service charge was taken April 2018 and nothing has been repaired

My address is 1673 Chesterwood Drive in Rockwall Texas. I have been without ac service for over one month now and I do not understand why it takes this long to fix my AC. If I would have called an ac company it would have been fixed in one to two days.

I was told that compressor was being delivered out of Dallas and that that took over two weeks and I live 20 miles outside of Dallas. The company you are using Sunrise Services came out last Thursday and replaced the compressor and the ac still did not work so I had to call them on Friday.

They came out Friday and said they could not fix the problem because the electricity went off for a few minutes from a storm. They would not wait a few minutes for the electricity to come back on and so I had to call them again today and they say they…

Nicole Allen 4072 Arabian Way Snellville, GA 30039 404-308-9983 Contract#225077432

I’m wiring to American Home Shield because of my experience and I need assistance with my Air Condition Unit. It’s going on 3 weeks and I have not had AC in my home. I’ve been with American Home Shield for more than 10 years. In addition I’ve had problems with my AC Unit the entire time. AHS has come out to the home in past 10 years 5 times for the AC Unit.

May 5, 2018 the technician came out (Oxford Heating and Air) and said that nothing was wrong with the unit. He wrote down on receipt that is was the AC breaker Box. Prior to this the company did not contact me with 24 hours to set up an appointment. I had to call them after 24 hours and they did not leave a message, I checked.

May 12, 2018 the…

00 Trade Service Call Fee to service contractor to repair air conditioning system. After payment the contractor stated he didn't repair air conditioning systems and left. He didn't even look at the system, the unit in the backyard or even enter the house. 00!

It is going on 2 weeks since American Home Shield was contacted regarding my dishwasher. Supposedly someone is researching to attain info on a replacement dishwasher or offer. That was 2 days ago and I have yet to hear from anyone.

My contract number is 227040482. My phone is 601-758-3708. Unless I hear something in 24 hours, I will commit myself to locating every customer review site on the internet along with sharing my experience with all the people I know for many years.

Subject: 44619812 Request review of service. Furnace installed on 3/7/18. 00. 00 was being refunded and we should receive check in 4-5 days. He later stated thatwe never had the conversation, but gave me his contact info if there were any problems with refund.

I pay for AHS every month on time! I've been waiting for 4 weeks to get my washer repaired. I called today for the 4th time and was told my part for washer machine was on backorder. No one from AHS has called me to update. Today I was told that my part for washer was due to come in on 4/11/18. I have been waiting for 4 weeks and now they tell me I have to wait until the 11th of april.

Have you or anyone had to wait for service you have been paying for 4 weeks +? That is not fair, nor is it good business practice. When I called today, I couldn't talk to a supervisor because Supervisors don't work during the week.

Would you go for 4 weeks without a washer? Do you know what it is like to go without a washer? If you have a washer you should not have to go spend money at a Laundromat! 4 weeks…

m. they call us 10 minutes 8 and said they could not come we called American Home Shield back still could not get no one they took her $75 I cancelled and they still took my payment for February we still got no service had the problem to a Carver money then said they would authorize for somebody to come out and no one would touch them when they heard their name it was the worst company they were not polite nasty and

still said I didn't cancel this is the worst company I've ever dealt with in my life I can't believe it I would never recommend this company to anyone and I'm sorry I ever dealt with them it has been a nightmare for me and my family we trusted this company and they let us down and then we seen them on the news is one of the worst companies ever on Fox 5

washing machine has been broken about a month. Sears was sent to repair and recalled still not repaired. I have to keep taking off work and not getting paid. My boss is angry with me for taking off. Am I supposed to get in trouble at work because I'm paying you to get a service person to repair my done, which is it not.

There is no was I can put this in a 100 words or less. I need help and all I'm getting is "I sorry" for the convenience. I've contacted my attorney and was advised to try one more time to get this resolved.

Our well is no longer pumping water. We called American Home Shield at 6:10 our time yesterday and they have failed to find a Well Company to come out and service our well. We have no water coming from the well and therefore no water coming into our house.

When I talked to a service representative he understood the situation we were in. We had to brush our teeth with bottled water , fill up our toilet with a couple of gallons of water in order to flush them after using the bathroom.

) By the end of the day, your staff did not and could not find a well company willing to come out. Due to this they tried to sens our a plumber . This plumber is not local and lives several hours away.

He also has had many complains of poor service, which American Home Shield is aware of. In addition this…

I called for a service request on my refrigerator, the service man came and turned in a report that the appliance could not be fixed. I have talked to someone about a replacement and they were suppose to call me back with a cash settlement and/or a model # to replace.

I have not heard from anyone and when I call the wait time is up to an hour and I have waited and still not been able to get in touch with anyone. Please have your service department call me.

I need to replace my refrigerator, as I do not need to go without a refrigerator.

Microwave needed fixing, assigned to James Appliance. there suppose to be a replacement. company doing the delivery, has made appointments, but have not delivered. its not fair for me to pay nearly 800 a year and not get the service.

it has been a month and a half since my microwave has been gone to James Appliance.

I have never delt with a more screwed up company in my life!!!!

I am an existing customer Contract # 139642842

I WANT TO CANCEL MY CONTRACT IMMEDIATELY! IN THE PAST 2 DAYS I HAVE LOGGED IN A TOTAL OF 43 CALLS, BEEN HUNG UP ON 17 TIMES, DISCONNECTED 18 TIMES, ON HOLD A TOTAL OF 373 MINUTES A TOTAL WASTE OF TIME, THIS COMPANY IS WORST I HAVE EVER BEEN ASSOCIATED WITH!!!!!!!!!!!!!!!!!

We've been out of heat for 2 weeks. We did contact American Home Shield on September 13th. They sent Strickland's heating and air on Sept. 15th. He put Freon in the unit for $315 within 2 days the heat went out again he retuned and did nothing.

It's November and our heat is out again since November 14th. 00 on the 16th. as of today Wednesday 11/23/16 we still don't have heat. We have contacted American Home Shield and they are all Trump up doing nothing to help get one on of their paying customers heat.

We are considering finding another home appliance coverage. American Home Shield is the worst company to deal with. Temperatures are dropping in the 30's am.

Obviously my AC unit has a Freon leak. American Home Shield sends a technician out every year with the same problem. Each tech says they fixed the leak but all they are doing is refilling it up with Freon. The customer service rep says they warrant issues up to 60 days but once the Freon is filled it last through the summer but leaks out during fall and winter.

I asked rep to look at pattern on my notes but her response to me was if I don't like AHS service then I need to come out of my pocket to purchase another unit. I pay AHS every month to warrant my appliances.

I asked to speak to a supervisor and she explain that she was the only one I can speak to. I'm a very unhappy customer.