American Home Shield

I have attempted to contact an Agent in the USA for over an hour. I have a A/C problem and you have sent two service people and no one will check for the leak that is allowing all of my refrigerant to run out in my attic.

The first service person from Anthem Electric came on May2nd did something to the wires in the condenser shut off so now it won't come back on, plus he didn't report the problem with the leak. The second one Amen A/C just left today and he refused to check for the leak because he said Anthem Electric should be made to come back and fix the problem.

I have been a member for over 15 years and have used this service less than once per year, therefore, I expect to have competent service when I request it. You take over $69 per month plus you have charged me $75 twice for the…

customer service says on thing and nothing gets done. I have now been waiting for a week for a call back when I requested to a call to be pulled for proof of what they said. 25 hours on hour in this last week for no resolution at all.

I have been hung up on by more than 4 customer service agents also they are a legit scam with some of the worst customer service I have ever encountered

Complaint is that GE who was contracted by American Home Shield came out to repair my microwave on March 27, 2019 and discovered that the part needed to assemble the door was no longer available by GE and the microwave will need to be replaced. I have called several times and spoke to several agents at AHS who state they did not hear back from GE technician in reference to a diagnoses about the microwave.

Called GE and transferred to consumer relation department who stated that report was sent in that day by technician stating that the part was no longer made by GE to assemble microwave door and the microwave will need to be replaced. GE consumer relations also state that AHS is able to see the report and they have had several customers call from AHS stating that AHS had not received a…

Waiting time on phone NO LESS then 35 mins. Have been disconnected by rep & they have short period of time to reconnect. Didn’t happened SO called back waited ANOTHER 45 mins. Found out that I could NOT get a cash out quote from new rep.

because they could not get an answer from company they sent to my house! sent 3 emails... no answer! Chatted with Ray P. Who told me he could not help me & gave me ANOTHER phone number to call! AND THEN DISCONNECTED me on PURPOSE!!!

SERIOUSLY IN ALL MY ADULT YEARS I HAVE NEVER DEALT WITH SUCH A COMPANY! There is no way to reconnect to rep. and now even the CHAT LINE PERSON IS RUDE AND DISCONNECTED!??? What is it going to take for me to get a cash out quote from you??? -Sun.

-Tues 10 am - 3pm 208 Pollock St Tarentum PA 15084

I made a claim on a side by side refrigerator not freezing or cooling as it should be 3 weeks ago. They sent 3 duiferent companies out. The first canceled b/c they don’t service my area. The other two came.

The second one said it’s a Freon issue but he nor anyone in his company were certified to do Freon. After calling American home shield they said they would find someone to do Freon. When that company came out they couldn’t do Freon and said it was a sealed system and by the time your were finished it would cost 1/2 the price if the fridge to fix- he was recommending replacement. So I called AHS.

They had trouble finding anyone to work in sealed systems. And this just lingered with nothing being done about it! They took my $75 and have done nothing for me! Not to mention the monthly…

recommended co. Air design air condition Serv. To sevice my ac. They did not come or call to do the repair and gives no response when notified.

Robert Crooks #251689912

We noticed water on the ceiling of our first floor. Our ceiling is plywood--luckily it was over our garage. The one section of plywood was coming down due to the weight of the water. We did an online request and AHS sent a plumber and he fixed the problem. We had to take out more of the surronding plywood because the insulation was wet and we were afraid of mold. I read in my contract that:

NOTE: Where covered repairs require access to plumbing, AHS will provide access to plumbing only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the plumbing is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1000 per contract term for access, diagnosis, repair, or replacement of such…

Im having a hard time getting my central air fixed two service techs sent to my home by American home shield said my control panel and evaporar coil needs replacing the control panel was replaced but instead of replacing the coil put some stuff in to seal the leak and it leaked out will i be credited for the leaked freon because more freon would have to be purchased.

They put the freon in and some stuff to seal the leak but i now have no AC and money wasted I want them to replace the coil not seal or plug it up. i have numerous heath issues but cant get any one to fix this or replace AHS should have done more.

Yesterday I asked to speak to a manager and was told no manager available was on a call so i told the service person i woul hold he kept saying some one would call me back i told…

Replacement of New Furnace by Piedmont Mechanical Contractors Heating and Air. Experienced Gas Leak from Furnace (Atlanta Gas & Light). Had to pay additional $75. Piedmont company unable to come out. Express Comfort Heating & Air sent out to fix gas leak.

We were told "poorly installed" foil paper, duct board, back of unit falling apart" We have called Home Shield (5) five times requesting for company to come out and fix job with no response. Have spoken to a tech each time with promises to have company call us.

We were told we had to pay another fee to have someone come out which we refused. Still smelling some gas. We paid additional $3,000 to bring furnace up to code.

Issues with AC/heat for about 9 months. AHS sent out a subpar contractor who totally messed up the system, supply/return in garage and ductwork. Multiple calls over winter regarding no heat, now with first heat of summer our ac is barely able to keep house 78 when set at 76.

AHS refused to have another company repair contractor screwups. Hired an independent company who said the work done is ridiculous. Don't know what to do now to get reimbursed.

I was talking to the customer service rep in authorization department and he hung up on me. I was trying to tell him what was going on with my ac and that it doesn’t make sense to keep putting refrigerant in a system with a leak.

I just had refrigerant put in last year in August. I told him that 2 different company contractors Of ahs told me the system is old and needs to be replaced. I didn’t cuss or yell when I told him I was going file a complaint with the better business bureau he told me to go ahead.

He said if we replace everybody unit we will be broke and I said I’m not everybody . I told him I’ve been with y’all for 17 year and I have already paid for a replacement. I think y’all trying to give me The run around on this ac unit.

There is a leak somewhere and it Doesn’t make…

Subject: Air Conditioning

Good morning Mr. Wassmer, my name is Cathy Jones and I live in Bessemer, Alabama. You are a last resort for me. I have been reading about Mr. Rex Tibben, CEO of American Home Shield. Would you have a telephone number or email address for Mr. Tibben? My husband and I are desperate at this point. Our air conditioning went out on Tuesday, May 20, 2019 and we are currently in a heat wave in Alabama. I am a chronic migraine sufferer, my husband has hypertension and it seems like no one at American Home Shield cares. We have spoken with them daily and there is no compassion for our situation. We have been loyal customers for 8 years. AHS did order or authorize the purchase of the unit but the contractor says he can't install until Tuesday the 28th. I have been sick for…

I was talking to the customer service rep in authorization department and he hung up on me. I was trying to tell him what was going on with my ac and that it doesn’t make sense to keep putting refrigerant in a system with a leak.

I just had refrigerant put in last year in August. I told him that 2 different company contractors Of ahs told me the system is old and needs to be replaced. I didn’t cuss or yell when I told him I was going file a complaint with the better business bureau he told me to go ahead.

He said if we replace everybody unit we will be broke and I said I’m not everybody . I told him I’ve been with y’all for 17 year and I have already paid for a replacement. I think y’all trying to give me The run around on this ac unit.

There is a leak somewhere and it Doesn’t make…

I have been trying to get my GE dryer fixed since 4/7/2019. The service guy (Dial One McConnell) has been out to my house twice. They was suppose to come back out on 4/19 but never showed and lady called to tell me they was going to order part.

Well if they knew a part was needed I would NOT had to take off work for the 3rd time. I called May 7 somewhere in there to check and was told the part came in on 4/26. No one has notified me to schedule appt.

Then when CSR called Dial One they informed that part came in broken so another part was order on 5/7-9. I called on 5/20 and CSR informed me part has been in since 5/15 and someone from Dial One will call me.

I called 5/23 only to get informed that only a screw was sent and not the correct part. This is RIDICULIOUS! I have been lugging…

GE profile. Started this process back at end of February. has not happened yet!! and is always on backorder. So most recently the planned visit 5/21 does not happen. No one calls me at all. So I have to call myself to find out it is going to be another 4 weeks.

So now the end of June. I have no confidence in GE appliance repair to actually complete the process. And even less confidence in anyone at AHS to actually assist me and follow through on it. Just being told again that AHS can do nothing.

I DO NOT want GE appliance repair in my house again. and this has always been an issue with so many contractors. And Customer service at AHS is absolutely miserable at best. Not one of my 5 phone calls on this matter has ever had follow up contact with me.

I will just cancel my contract and move…

I have 2 complaints. The first is very old because we gave up trying to have American Home Shield even fix the mess the service people made. Our whirled pool tub was not working and 3 different companies came out to try and repair the problem.

One of the companies took the tub fixture and did not return to fix it. We were given the run around by the American home shield departments. As soon as we have the time and money we will contact and attorney to see what our options are.

We loss faith in your company and not sure we why we even stick around. After this next issue is hopefully fixed we are switching companies. We now do not have a bath tub. The current problem is our dishwasher.

We've had one of your repair companies come out over 5 times to try and fix it. He even said it cannot be…

It appears AHS has outsourced it's incoming calls for service. I requested service on Monday; have not received any response from assigned contractor at all. Monday was told it takes 4 hrs to receive an email with contractor info??? What??

Now I'm being told that the 24-48 hrs that the contractor has to reply is BUSINESS HOURS, so it could take up to 6 days for a response??? I may be looking for another home warranty company real soon!!

Paul Rochette 901-237-8923

Note: Issue still un-resolved.

496782982 Furnace called in April 5th. Greenway engineer showed up: Came out on April 9th or 10th. - Was unfamiliar with induction cooktop - Diagnosed issue as power problem and recommended it be sent to electrician. Real issue was secondary panel housed power to the cooktop. Breaker did not trip, but when reset corrected power issue. Called back and re-opened case supposedly. 497699282 Came back out around April 12-15th and diagnosed module issue. Cooktop module ordered, arriving to Greenway, Monday April 22nd. Came out for attempted repair April 26th, but module did not resolve issue. That was of course after the engineer came back and said he lost his cell phone. It was found inside the cooktop. Engineer indicated a 1-2…

I filed a request to fix my air conditioning on 5/6 the tech came the next day and said that the high voltage coil was bad. 00 to clean the unit and when I told him I have someone who can do it for me, he got defensive and said they don't work with others.

He wrote the information on the part that he had to order and left. 00 out of me ,he wasn't going to fix it. ANOTHER COMPLIANT TO THE FTC. )

1st complaint, customer service reps protect supervisors like no other company EVER! My washer has had several separate issues over the past 2 years! I’ve paid the service fee, I’ve had it waived after several 2-3 hour phone calls but still my washer has not been working.

I believe it has been fixed properly and just has issue after issue because of its age or maybe it’s a lemon? I was just on hold for a supervisor and I’m absolutely positive the customer service rep disconnected the call intentionally. I will call again

I am writing this complaint because I submitted a request for service for something as simple of a washing machine on 5/12/2019 and here it is 5/17/2019 and I still don't have my machine fixed. The first technician from Sears came out on the 13th to diagnosis the problem and the parts arrived the following week and arrangements were made to have the parts put on the 17th of May.

The technician arrived to fix it and I must confess that I don't think he knew what he was doing and he came upstairs and told me that the one part was defective and he would need to reorder it and come back the following week to repair it. I am quite disturbed by all of this because a normal company would had this issue would resolved in a few days and here I am waiting two to three weeks to get a washing machine…

I call May 8,2019 at 5:41pm and put in a services call the person that took this call stated that I will receive a call from R&S Contractor 678-699-2502 within 24 to 48 hours no one has call me.So I just got off the phone with one of the most unprofessional customer service representative with this been said the person never put a service call in for me at all . My stove an fridge is not working this what I am going to do is get my on service and I will be sending you’ll the bill.

The customer service at American Home Shield are the worst. No sure what happened to the other group that use to handle calls. I am also not pleased with the managers. My second complaint is with a vendor that came out to my home to handle a service call for my air conditioning unit (Best Way) The mis-diagnosed my issue resulting in me almost spending 600 dollars I do not have to repair items not covered.

I want a call back at 404-406-5763

Contract number 211332532. I have three other contracts on three other properties .

Property in question is 13335 Hidden Valley Rd., Victorville, CA 92395

I purchased a full coverage 11 months ago. Yesterday told that my faucet replacement was not covered, that I had an older contract.

I was never given the opportunity to upgrade that older contract. You completely blind sided me with this non covered issue.

Has I known, I would have upgraded.

Had I known it was a non covered item, then I would not have called AHS and wasted $75.00.

As a long term and multi contract customer, I am requesting that you make an exception and cover me on this faucet.

If you cannot do that, then kindly refund my $75.00. Thank you

Heating and air system has not been working correctly since Sept. 2018. Have had 3 compressors with the last one installed 3 weeks ago. Your customer service is very poor. You are not trustworthy. I have spent $1900 in Freon, not to mention the $300 or more in service charges.

When do you decide to give me a new unit versus obviously used compressors. Totally dissatisfied with this company.

My ac unit went out approximately 2 weeks ago, close to the date 4-22-19. My wife and i live in a small town, Camden, Ar. I contacted Ahs the customer service rep. said they would contact me within 24 hours.

The contractor contacted us 4-22-19 and said they would contact us to set up a appointment. I waited 2 days no response, i personally contacted the contractor, no response. I waited couple of more days no response. I then call ahs again, while i was on hold they tried to call the contractor no response.

Then the rep offered me the option of finding a outside contractor which i refused. I am a disabled with major heart issues (3 open heart surgeries) and other health issues. I don't have the money to pay up front.

After that the rep told me they would find someone within 24 and they…

OK, so filing the repair claim for my clogged drain a few months ago was easy. BUT, their plumbing "snake" was not long enough and so they said it was roots and that I was on my own. NOT ROOTS that was the issue.

Now, fast forward 2 months. and THIS WAS COVERED. The (**^*&^(*&$#* contractor has been IMPOSSIBLE to get a hold of to reschedule the installation of the part, so my repair is STILL unresolved! Assholes is what the "A" in AHS should stand for!!

I needed a hot water heater (which provides hot water). I paid for it myself because it takes your service entirely too long to handle hot water heater replacements. I called it in and was told to contact the company that installed it 7 years ago.

I was told by my plumber (was at my home doing some upgrades) and the heater had a leak and it was dripping onto the pilot, which was why the pilot continued to go out. The company that installed it told me that when it leaks water, it is time for a replacement.

Yet, I would have to wait for someone to come out, try to find parts to repair, if repairable, get approval from AHS, if not repairable. In the meantime, my mom and the kids cannot take showers or baths because they can't handle the cold water.

I think you get my meaning. I won't go…

We called American Home Shield on Wednesday April 24th 2019 to report some electrical problems, today is April 30th 2019 and we had no service as of yet, we called American home shield and we get people from another country that we can't even understand, I can just hear them trying to explain an issue to a contractor .

They found one company that never called us because they said we were to far out, however nobody from your company or the contractor called us. This is totally unexceptionable, we need to talk to Americans not foreigners that we cannot UNDERSTAND.

What if this was our hot water heater, dos that mean we would be without water for 168 hours, what is this. I thought i choose the best provider in the country when i took out American home shield, the policy was sold to me by an…

I accidently paid your company $3,184 instead of another bill last week and have tried to contact the billing department on numerous occasions and have spent at least 2 1/2 hours on hold. today alone I waited 45 minutes for a supervisor and them was informed that she couldn't talk to me and that they sent a email to the escalation team.

I inquired as to their contact information and was informed that they did not have this. This is pure lack of customer service , My house address is 1525 Aurelia drive cummings GA, 30041 . Payment amount $3,184, reference # is R9K465ZV that was sent on 04/23/2019.

I can be reached at 704/644/9510

Dear T. Seymour Vice President: I called American Home Shied on May 2, 2018 for a work order for my heater priority Comfort tech came out looked at my heater deemed it unsafe run and shut it down and stated that we needed a new heating system and the cost would cost$5,600 would be and he would phone AHS. I am a disabled woman in a power wheelchair very upset that I had no heat no hot water since May 2, 2018 and have no heat or hot water to the present do to the amount of a new and to put some money away for the cost of the new heater AHS never followed up with me to see how things worked out so canceled my contact 1-31-19 even tho I been a valued customer over 20 years contacted #227223012 I need someone to contact at 267-288-3550

sincerely.

Tammy Itri cell 267-288 3550

I've been trying to get help from your "Customer service" on how to set up payment through my bank can't get addresses or numbers to try and set it up.

There are no supervisors available to take calls and they don't return calls.

Not sure how to address. Not a satisfied customer. I've currently been on hold for 30 minutes.

Thank you

William

AMERICAN HOME SHIELD COMPLAINT

1. I have been with AHS customer for over 20 years for my home warranty 2. The current Contract Agreement dated 01/25/1019 – please review regarding specific Air Conditioning/Cooler Agreement

COVERED STATES:

Ducted electric wall air conditioning system – Water evaporative cooler system –Cost related to Freon recapture – Ducted electric central air conditioning system including: condenser, metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and drain lines; air handling transition; secondary drain pan and lines; and refrigerant lines are covered.

Your representative told me they would pay only for the Evaporator coil.

We contacted another Air conditioning service in my area and their professional opinion advised me that…

Company that showed up for job fixed one problem and caused another. He was unprofessional and complained as soon as he got there about living in another state and he hoped it was a quick job. Changed a faucet then took off the knob in the tub and messed around with it and water started leaking through my ceiling into electric dining room light below.

Then went to his truck and came back and said it’s not covered after causing the issue! And left my house with a water issue it didn’t have before. This company was terrible and this company is a company you sent to represent your company.

I need the issue corrected that he broke. I spent 45 mins on the phone yesterday while a rep said they would look into it. Got disconnected and he never called back to discuss the damage that the…

Rooter King or R K plumbing Tucson. Came out refused to do 2 out of 3 jobs. One of the refusals was legitimate. Fixed a leak in a toilet, but refused to fix the plumbing leak in a sink. He said that I had to replace the vanity or knock a hole in the wall to replumb the pipe.

I went to Lowes, got the parts needed, and did the replacement in less than 15 minutes: with no modifications at all necessary. There have been many complaints about this company on the internet and if the posts are to be believed, there have been many complaints to AHS about them as well.

The attitude of the technician was condescending and unhelpful. He lied to me about what would be needed to fix my sink problem. Most of the time he spent at my house, was sitting in his truck cab

I feel that in fairness, that I…

On 4/6/2019, I requested service online from AHS to let them know my upstairs air conditioning unit was not working. A service technician came out and told us that the compressor was bad and would need to be replaced. 00 - R-022 which is being phased out next year, he would recommend replacing the unit.

He could have his company come out and assessed how much the cost would be. 00 for the refrigerant. I asked them did the technician tell them that he recommended for the unit to be replaced because of the age and the refrigerant.

I called the technician and asked him why didn't he tell AHS everything and of course he said he couldn't because the compressor could be replaced, but trying to influence me to use his company to replace the unit. I immediately called AHS to let them know what…

I recently had my wash machine go belly up, i have American Home Shield coverage protection. I was able to receive a free washing machine bc my wash machine part is no longer available. I have been without a wash machine for over two weeks now.

The problem is AHS does business with a subcontractor named Ralphs Transfer Inc, apparently a delivery service that works with AHS. I have had to call these idiots five separate times, the customers service employees are clueless. I asked that my wash machine be delivered from 8am to 12 pm ONLY.

They continue to have the time delivery time down wrong. I spoke with four different ppl for a simple request bc someone needs to be home for this project to be completed correctly. 00 pm, hence the request to have this delivered at the earliest…

Called on March 29th 2019 to get dishwasher fixed. Contractor came out April 3rd 2019 said dishwasher needed a part and he would order it. Now irs April 15th and they still have not fixed the dishwasher and we have not heard from the contractor.

So total time since we paid $100 deductible has been about 3 weeks the dishwasher is still broke cudtomer service is no help at all. This service sucks so give me my $100 back. I can go buy my wife a brand new dishwasher.

I have been with AHS for years (first mistake). I was told years ago they will screw you. I did not listen (second mistake). How can a heat/cool system less than 2 months old have problems and AHS dont want to replace it but only TRY to fix it.

Only for it to break again several times before the year is up. Now that the part has broken again it will cost me $800 out if pocket expense on a NEW unit that's now less that than 18 months old. Go figure.

And the different companies that come to your home most are rude and nasty. They act as if the customer has done something wrong. I would NEVER EVER recommend this company to anyone . And if anyone would ask me about them I would say RUN AWAY as fast as you can.

My 3rd mistake was staying over 10+ years with this company. BUT I'm a firm…

Repeated attempts to get service for pool equipment. Contacted American Home Shield first on March 3, 2019. No appropriate response from 2 separate pool service companies. Many attempts made to AHS customer service, have been placed on hold for 35-45 minutes at a time before anyone comes on the line and have to RE-EXPLAIN entire scenario all over again because of no notes made of my previous discussions with AHS personnel.

I have spoken to/explained situation to a different representative every time I’ve called. One person said our claim was “in review” and a decision would be made shortly. When no one ever called me back, I called in yet again only to find out no such “in review” situation existed.

This lack of professionalism is disgraceful. In March, when I called I was told of a…

Contract #246889752 I called for service on our bathtub faucet. Our contract fully covers faucets. On March 26, 2019, you sent a scam company, Bear Plumbing and Rooter, Inc. Two guys Greg and David, came out and spent 10 minutes talking to each other in a foreign language.

They briefly looked in the tub crawl space. Greg then said to me he needed another tool to use to replace the hot water faucet, which will not turn off. He said he would be back to fix the faucet.

We specifically asked Greg if this item was covered, and he assusured us it was. He then wrote up a report, which we can barely read. " We asked him about normal wear and tear, and he said the faucet is old and this was normal.

The faucet is around 15 years old. Low and behold, we get a call from Authorizations Dept. saying…

I have been trying to get a my toilet repaired since January 6, 2019. I have spoke to a Representative from American Home Shield 6 times since to be told a new toilet was authorized but no one called to schedule. I have been calling back each week and my home toilet had to be turned off and I still do not have a toilet.

PLEASE HELP ME RESOLVE THIS ISSUE....

My contract number is 233735552, i've been a HS customer for several years, i've attempted to get assistance with my policy for months without help. I've been charged for 2 bills that i didn't get service from so i've removed my automatic payment info.

I spoke with a rep that informed me they would remove the fees however still 4 months later i'm still receiving bills. I have not added my billing info back because i don't want them charging me for the services i didn't receive.

This has been the most horrible experience that i've ever had with HS. I have not been able to get service since Oct, so i don't feel that i should be charged a monthly contract fee for services that i'm unable to receive.

We are a military family and we have used home shield because it travels with us where ever…

I been trying to work with them on electric work For 3 mos no one is calling me back ever time call and put on hold for 46min to and your ever time.So I need to cancel my contact if nothing is taking care of soon.

I have made over 3 attempts to receive reimbursement for an authorized ice maker repair since Jan 19. Each time over the phone I’am told to resubmit my receipts to email address: ahsosa@ash.com which I have complied with. This is unacceptable considering when funds are due to you they are paid immediately.

Funds reimbursement: $632.35

First request: Jan 30, 2019 Second request: Feb 14, 2019 Third attempt: March 8, 2019

Your support is greatly appreciated.

Dispatch # 487096882. Contract # 229688992. Reference #/485219512

My contract # is 206616512

Sincerely,

Herbert Winchester Jr. 228-365-7976

The line going through the door on my LG refrigerator to my ice maker collapsed and American Home Shield refuses to fix it because they say the ice maker is excluded. This is crap! It is always a fight with these people.

I would think the bad publicity and the problems of going to arbitration or court would make them a little more thoughtful in their deliberation. But it doesnt they are still just as arrogant and smug. Dont ever do business with these crooks!

My furnaces are not working since January and each time I call AHS it takes 30mins to get a person then the call drops and I still haven't gotten my problem resolved.

My contract # 245581892

November 27 2018 we sent a request for service to fix our Ice Maker on an LG refrigerator. The service company4Star Repserve LLC came and replaced the unit but it did not work. They have since told me they are waiting on a new replacement from American Home Shield and LG that the one they put in was not the proper Ice Maker.

We would really like some help in getting this resolved this just seems to drag on and on for almost three months!!! Thank you. Carl Crews Contract number 230101112 Address: 2208 New Mill Lane Arlington Texas 76012 Phone Number: 817-988-4973

I lost my heat on 18 January. You were unable to find someone to come to my house. On 29 Jan. you advised me I could find someone myself. I did. They came out. I paid them and got a written estimate. My compressor was shot.

I sent estimate to you. Tammy W. in retention dept. told me by email, that I would have to pay for the fix out of pocket and then submit the the paid invoice to you to determine if you would and how much you would reimburse.

I have sent pictures of unit ser. according to her, I did not provide enough information on the unit for you to honor your contract agreement as written. I have sent numerous emails and dozens of phone calls. I have been denied the right to speak with anyone that can help me. Please help me. 00 for a compressor.

There is no excuse for your denial…

I lost my heat on 18 January. You were unable to find someone to come to my house. On 29 Jan. you advised me I could find someone myself. I did. They came out. I paid them and got a written estimate. My compressor was shot.

I sent estimate to you. Tammy W. in retention dept. told me by email, that I would have to pay for the fix out of pocket and then submit the the paid invoice to you to determine if you would and how much you would reimburse.

I have sent pictures of unit ser. according to her, I did not provide enough information on the unit for you to honor your contract agreement as written. I have sent numerous emails and dozens of phone calls. I have been denied the right to speak with anyone that can help me. Please help me. 00 for a compressor.

There is no excuse for your denial…