American Home Shield

They replaced my 80 gallon electric water heater with a 50. Their contract states under overview that they should replace with the same capacity. They say because they installed a booster its the same. Its not. The booster only adds 25% which would only add 12 and one half gallons making it the equivalent to 62 and one galf gallons not 80.

Theyt old me they no longer make 80 gallon water heaters. Not true. They have them in Lowes and Home Depot. They don't live up to their contract. My only option is to register a complaint with the BBB. I'm tired of the run around.

Hi my ahs insurance number is 258935282, I had a technician come and check out problems with my ac. He apparently found the problem but did not fix it. He says the insurance would not cover it and tried to sell me a solution he has on his truck. I feel cheated.

He says its a wire that goes from the control in the bed room to the ac thats broken. He tries to sell a wireless control which I dont want. He refused to repair the problem. Why do I have AHS if they dont fix my problem but try to cheat me after having paid a service call fee of 125 usd? I am very disappointed.

Please let me know whats happening. If you refuse to have it fixed, let me know in writing so I can give it to my lawyers to sue.

I have been a customer with American Home Shield for over 20 years honoring my monthly payments this entire time. The payments have gone up from $50 per month to $75. The service fee has also gone up considerably to $75.

My central air conditioner went out and I am 72 years old with chemically burned lungs, as well as other physical problems and just had a stroke last week when I was on the telephone with AHS and the VERY rude and highly badly reviewed service company. When I was told the company name that they were sending out I researched them and called AHS back right away and requested another company before AHS had actually assigned them.

I was advised that this was NOT POSSIBLE! AHS had already collected my $75 service fee. The company that they sent out has been rude and hateful…

The AC company you sent to fix our ac did not complete the job (INTRASTATE ENERGY CONTROLS (210) 684-9131). Our ac can only cool down up to 82 degrees F only and we have to turn on all our fans in the house to have air circulation.

We have had serious health problems last week when the ac was down ( I was hospitalized and confined for 3 days, this company came in briefly on July 11, 2019 and replaced parts in the outside ac unit but they did not fix the coil in the inside unit on the 2nd floor of the house, which according to the technician has been rusted and

there is leaking from it. The blown air is thin and we do not have the desired cooling from the ac that was supposed to have been fixed. I am hoping that AHS will take this with utmost care for us as loyal paying customers.

The…

TRYING TO GET REIMBURSEMENT FOR DRYER THAT TOOK 8 SERVICE CALLS TO FINALLY GET IT REPLACED.SENT FAX ON JULY10 AND SEVERAL INQUIRES AS TO STATUS OF REFUND CHECKS WITH CALLS BEING LOST AND NO CALL BACKS,NOT A GOOD WAY TO KEEP A 12YEAR CUSTIMER SATISFIED.CONTRACT NUMBER 260842622 PHONE 863 701 6868,BE REALLY APPRECIATED IF SOMEONE REPLYS ASAP,BEEN ONGOING INCONVENIENCE CINCE MARCH,FAX HAD ALL REQUIRED INFO. THANKS

TRYING TO GET REIMBURSEMENT FOR DRYER THAT TOOK 8 SERVICE CALLS TO FINALLY GET IT REPLACED.SENT FAX ON JULY10 AND SEVERAL INQUIRES AS TO STATUS OF REFUND CHECKS WITH CALLS BEING LOST AND NO CALL BACKS,NOT A GOOD WAY TO KEEP A 12YEAR CUSTIMER SATISFIED.CONTRACT NUMBER 260842622 PHONE 863 701 6868,BE REALLY APPRECIATED IF SOMEONE REPLYS ASAP,BEEN ONGOING INCONVENIENCE CINCE MARCH,FAX HAD ALL REQUIRED INFO. THANKS

If I could give a negative star. I would. We have had a work order in for my A/C unit since February 14, 2019. No resolution. 5 hours on hold and being transferred around over the past 2 days.

Finally got through to someone in the escalation department and let's just say, they are trained poorly. Still no resolution and Brandon hung up on me when I asked to be transferred above him. 2 of the A/C companies that they contract with will no longer provide service because AHS does not reimburse them on time and won't allow for certain repairs.

How is it that I have been a loyal customer for a few years and this is how this ends up? Corporate greed at it's finest and poor customer service. After reading all the comments, it makes sense. I think it's time to put the money back in the pockets of…

The absolute WORST customer service!!!! Have been waiting on authorization to replace central AC unit since last week. Issue has been in authorization for 48 hours. We live in Texas which is hot as hell right now. Have talked to 10 "reps" ...

no resolution and never a call back as promised. The Escalation Dept does not answer rep call. Have asked to speak to a manager 5 times ... rep or AHS does not allow this. AHS may think this is going away but it is not

I would give this company 0 star if it let me. Please do not waste your time with them, they are scam with all of their representatives located overseas and who simply do not care about helping you. Save yourself nerves, money and time and run the opposite directions from them. American Shield Company? HA, try to find an American to speak with them.

All I heard was "Im sorry" when I tried to call multiple times and complain about our AC problem and the service we had to wait for 3 weeks during the triple digits weather. They didn't show up to their appointment, didn't call, then next dasy they sent come incompetent technician who blamed the problem on electricity when it fact it was the broken compressor.

We had to contact a different company so they can identify what was the problem.…

HORRIBLE HORRIBLE HORRIBLE company!! Not only is the service awful but the company is a scam and doesn’t even provide the service you PAY FOR!! I paid for the contract, then the service call fee and here I am 3 MONTHS later with no parts for my broken fridge.

I’ll be freezing the charges I paid on my CC for this. DO NOT USE THIS COMPANY!!!

I waited on hold for nearly two hours to speak to a supervisor. Then after speaking briefly to a supervisor, she placed me back on hold for 30 min, kept checking the line to see if I was still there, and then hung up on me. I spent 2.5 hrs on the phone and nothing was resolved.

They are refusing to replace my refrigerator, which has been out of service since February (it’s July.)

Our compressed in our A/C unit went out and it’s under our warranty yet Home Shield Warranty refuses to order the part. They want to speak to the contractor who is working (July) all day and may not be able to take a phone call as he already recorded the model number needed. We are 4 days out without air and it’s July in Georgia.

I would give a rating of 0 but it would but allow me to.

AC Company came out beginning of May. AC never got fixed. I've called about 10 times, each time was told they had to contact AC company. To call back. Same story every time I call back. Today I got email saying the service call has been completed. It's not. AC still doesn't work.

I have been waiting to have my refrigerator repaired since March 29th. The fixed the ice maker but never repaired the refrigerator drawer or shelf. The service company claimed to have ordered the parts but claimed to AH that it was fixed.

I had to open another ticket on May 30th to have it repaired. It is now July 9 and still no repair. Even though I checked and the parts could be obtained on the internet.

AC unit been down since 7/2/19. AHS cannot get parts locally. Be without air until at least 7/12/19. Under heat advisory. 90 deg. Inside.

https://www.wbrc.com

Failure to fix my AC since June 27th 2019 I never receive a copy of the contract. They told me at the signing of the contract that my copay is $125 but they took $133 from my account and never fixed my AC. I have been without AC since then with 99 degree weather

I have been calling ahs for the past year. They have sent 3 different vendors to repair. I call and they have people who does not really speak clear English and there is never a manager. My ac has been leaking and not being cold.

Several vendors sent pit no remedy. AAA AC came 3xs never looking at the electrical box the pump or to replace the filter. The air leaked so much my bedroom has water under the tile. AAA never called and wanted to give me an appt Monday I want my $75 i have been paying.

The vendor did not do their job

Since April i called for service for my water heater. They charged my card $100 for service call. The first company that they gave me , scheduled me without letting me know of rhe schedule to come out to the house. The 2nd company was late and didn't call. Showed up eventually and did his report. I called American Home Shield since they didn'tcall me to let me know the next step.

The plumber that came out said i needed an expansion tank before he can install new water tank as it is the law. However , when i got a new opinion, there IS an installed expansion tank ALREADY in place.

I called told home shield i need a cash out the lady told me to hold on as she has to get any approval which she did and that she will send cash out payment "this would take care of what they pay according to…

I have had problems with my AC units last summer leaving me without air in the hottest months of the summer for two months all the while AHS and Myers heating and AC Shifting the blame on the other as part of their game to not treat a home warranty customer right and cause them to suffer in heat that could cause strokes and health problems.

ing bitch while supposedly determine if my repair was an emergency and this was after being a month without air. My upstairs unit went out on 7/2/19 Tuesday and I put on a request early that morning. Myers scheduled an appointment for 7/3/19 on Wednesday and I had a feeling it would happen and it did. I was…

Since April i called for service for my water heater. They charged my card $100 for service call. The first company that they gave me , scheduled me without letting me know of rhe schedule to come out to the house. The 2nd company was late and didn't call. Showed up eventually and did his report. I called American Home Shield since they didn'tcall me to let me know the next step.

The plumber that came out said i needed an expansion tank before he can install new water tank as it is the law. However , when i got a new opinion, there IS an installed expansion tank ALREADY in place.

I called told home shield i need a cash out the lady told me to hold on as she has to get any approval which she did and that she will send cash out payment "this would take care of what they pay according to…

HAD A/C UNIT WORKED ON JULY 2018 THEN HAD TO CALL AGAIN FOR THE SAME ISSUE JULY 2019 FOR A TECH FROM STOUT HEATING AND COOLING TO COME OUT AND JUST READ MY UNIT AND SUGGEST ONLY FOR THE UNIT TO BE REPLACED CALLED MULTIPLE TIMES TO COMPLAIN FOR FINALLY A REP TO CALL ME BACK WITH FALSE INFORMATION FROM STOUT HEATING AND COOLING ABOUT THE DIAGNOSIS FOR MY A/C UNIT TOLD THEN AHS NOT TO DEBIT MY ACCT OF THE $100 FEE AND THEY DID ANYWAY, HAVE TO NOW WAIT MORE DAYS WITH TEMPS 90 AND > AND WITH SMALL CHILDREN THIS IS UNACCEPTABLE TO ME AS A CUSTOMER PAYING A MONTHLY FEE AND HAVING TO PAY FOR THE SERVICE FEE NOT TO GET GOOD SERVICE FROM A CONTRACTED COMPANY SUGGESTED BY AHS

UNIT

My grandparents have had their AC broken for three weeks now it has been in the high 90s and home shield is giving them the runaround giving them parts that don’t even fit the air-conditioner unit that is broken there’s an old unit and all the parts that they’ve tried don’t fit or they get broken because of that unit not comparing right to the part her name is Margaret Chadwell is the customer please fix this they are in their 80s and my grandfather has cancer and they don’t need this heat it’s not good for their health

5 months for our reimbursement. Were first told 10-14 business days. We did a review on Consumer Affairs and got a social media person form AHS to message stating they had the wrong address which is implausible, as we confirmed it each of the 8 times we spoke with the call center.

We were told accounting had cut and mailed a new check - a week later, still no check or phone call. S. mail from their offices is no more than 3 days. We may have to go to governmental or legal avenues to get the funds due us per our contract.

The worst experience I have ever had with a company!

I have a home warranty service with your company. My house address is 11905 Meriden Lane San Diego, CA 92128-4337. The service request number is 507066792. My house is rented to the Chief of the San Diego County police department.

He is very busy so is his wife. I am living in London /UK. Your telephone receptionists in Philipines are very polite but absolutely useless. 3. or 4 times you have sent different engineers from different repair companies who had no clue about the problem.

My tenant's valuable time in the USA and my time in London has been wasted and my tenants and I are very angry. Do not expect a good review from us. Each change of companies meant more lengthy delays. The 3rd engineer having visited the house with a considerable delay, not keeping his appointment in a timely…

Customer service continues to either hang up on me or tell me they’ll follow up in 24 hrs but never do.

I cancelled my contract with AHS in 10/2015 because a contractor came to my home and broke my dishwasher and told me he would order some parts but never came back... at that time was told it would be cancelled and an email will be sent.

I never heard anything else from AHS. I thought all was good at the time then found in April of 2019 that AHS was still withdrawing money from my back account. I requested my refund dating back to 10/2015 and was sent to the escalation department and spoke with a Supervisor who assured me I would be refunded in full and apologized for the "mishap".

As of today, June 26,2019, I am still waiting on my full refund and have been getting the run around. I have made 4 separate phone calls and each time was told the escalation dept. would contact me. I refused…

Luster M. Fort 1407 Crossett Dr. Spanish Lake, Mo. 63138 Ph# 314-378-6843 E-mail = 1oscruzer12@gmail.com

RE: Recent Plumbing Trouble Report Service Request # 509512872

06/21/19 0930 1. Reported upstair bathroom toilet leaking and not flushing completely. I takes sometimes 2-3 flushes to remove waste. 2. Also reorted upstairs bathroom sink leaking and draining slowly 10:55 Called and made appointment with American Plumbiing solutuions per American Home Shields recommendation for monday btwn. 09:00 and 11:00

06/24/19 09:00 American Plumbing solutions arrived promptly at 09:00.which I was happy to see, but with only a pair of channel-lock pliers in hand and proceded to fix the leak underneath the sink, after which he went to his van and came back and informed me that he didn't have the…

My AC went down at 8pm Sunday the 23rd of June. I made a service request of AHS at that time and was given the name of Cold Snap Air Conditioning in Red Bluff a city in a county next to the county and city where I live.

I called them at around 7am on Monday June 24th and they told me they could not get out to look at the AC until Saturday June 29th. I made AHS aware of this and they gave me the name of Service 1 Heating & Air Conditioning.

I have called them four times starting at 10:30am on 06/24/19. They have never returned my call. I have spoken multiple times to your call center in the Philippines. Nice people but useless if you have a problem. I was on the phone with them on 06/25/19 for one hour and five minutes.

I was told by two different agent that I would receive a call back.…

i have not heard anything back from my letter i sent to the corporate office on my complaint, re my agreement no 260068082 on the electrical issue

Nothing Much American about them. Every time I have called customer service 20+ times since 5/25/19 I have had to deal with a middle eastern person with the heaviest of accents in some far off country that is NOT America (Jen, Sol, Mae, Rosalyn, Karen, Aleisha, Brandy, Kathy, Loi and

that isn’t even half of them). Air conditioner was not cooling which started on 5/25/19. Job was assigned to American Air Conditioning & Heating Co. 00 Service Fee. Had to order a part. 00. 6/3/19 again because Oscar burnt up t-stat wire, low pressure wire, and reversing valve wire so Elias replaced those.

6/6/19 Elias found system not cooling due to compressor on overload and he put more refrigerant in. Elais released freon into the air which is a huge environmental NO NO! System worked for about 14 hours…

on March of this year I called AHS for a Sum Pump Not working in my Home AHS sent a plumber replaced it In may of this year the Basement flooded Sum Pump did not work Called AHS again they said I would have to pay another $100 service charge that would to be refunded to me if it is the same problem ,the plumber found that his sum pump was defected and replace it with good one .

Sum pump should last 8-15 years not few days ,I should not pay 2 one hundred Dollars for the same defected sum pump request refund of $100 thanks Mike Bakir 4665 Brierwood road Laplata,MD 20646 cell 301-509-8415 h 3017534227

AHS sent 2 contractors from their network to repair an air handler problem. Both quickly said they could not do the repair without disassembling the entire unit and reassembling the same. Both said the roof trusses prevented the normal repair therefore they would not authorize.

I brought in an independent, fully insured company that completed the repair in 3 hours including the necessary parts. They did not have to take apart the entire unit, cut the duct work, disconnect freon lines, etc. The total bill was $1200.

AHS offered me a cash payout of $of 375 which was less than the cost of the parts. They than offered arbitration which has a cost of $500 to me. This was the worse case of customer service i have ever experienced.

The communications are polite but in the end ineffective. BTW…

I used the service for the first time in January, 2019. I called regarding 2 leaks one in my bathroom and one in my kitchen. The repairman didn't fix the kitchen sink leak correctly a month later it started to leak again.

My father had to come from another state to fix it. The repairman had to go so he didn't fix the leak in the bathroom when he came back AHS wanted to charge me an additional service charge fee. I had to fight to not have to pay that charge again.

I also had to fight with AHS to have the repairman caulk around the leak. The next time I had an AC issue. As you know it is very hot in GA in the summer. My AC went out. I called to schedule a service call they told me they would contact me within 24 hours.

I never heard from anyone so I called AHS back and they said that was…

I called AHS to have my ac unit worked on. I live in the desert temp was over 110 and was going to be triple digits all week. a contractor from ac blue came out the following day after I place a service call.

he asked what the problem was. I told him my ac wasnt cooling down the house anymore. I set my ac for 80 degrees and it started to increase to about 85 degrees and stayed at that temp with the ac running all day. it never turned off.

it finally cooled down to 80 degrees around 10pm. the contractor said "you probably need refrigerant " I told him ok but how do u know that's all it is without checking my system? he replied " cause thats what happens when you need Refrigerant.

Refrigerant always leaks so u need to put Refrigerant every year that's normal". he stated I would have to…

I submitted an order for service for my pool pump, filter, and pipes yesterday 6/13/19. Blue Hawaiian Pools in Jackson, TN is supposed to be dispatched to my home, however, I have not heard from them. I called them this morning and they stated to me that they have not received any information from American Home Shield to service my pool.

I called American Home Shield and the gentlemen who helped me told me that he sent the work order email to Blue Hawaiian while I was on the phone. Just now, which is several hours later, I spoke with Blue Hawaiian, and they still have not received a work order for service.

The last time that I requested service from American Home Shield, it took several weeks for my repair to be done. I need this fixed today, as I cannot use my pool pump until this is…

Terrible run around from customer no/service dept. I had a referral for a plumbing leak. See your referrals-Brix plumbing. It was repaired by Brix plumber. He gave me a bill which I paid directly and he told me to contact AHS for reimbursement . I contacted them and have spent endless hours getting a run around. Help!........

925-323-6001

American Home Shield This is the worse company threre is out there. They take out of your money every month and when they need to replace a broken item they hide behind the walls. American home shield does not live up to their statement of replacing items that are broken, instead they find crooked contractors to give report that the item is repairable.

Can you imagine one contractor came into my home and deemed that my Ac needs to be replaced then American home shield sends another contractor after losing contract with the first contractor who deemed the AC needs replacement. Now the crooked contractor they send is saying the Ac can be replaced.

How can a dead AC be repaired after several repairs done on the system and it still breaks, costing me hundreds of dollars. American home Sheild…

AC problems. Went online and scheduled service request. Requested on Saturday, appt on Wednesday. Repairman added coolant to one unit. Did not address all issues. Drain still stopped up, other unit not cooling properly. Said Only had work order for one unit.

When making the request for service at no time was I asked how many units. I called back in after he left. Supervisor told me it was my fault for not letting them know and that it did ask online and representative would also ask. Lie.

I called back to place another service order and they did ask me how many units. Supervisor lied to me. No one ever asked how many units! And the phone representatives are horrible. You can’t understand them and they don’t listen to what you’re saying nor can you talk to someone of authority over them. I…

I have a service request that has been open since March 2019. KS Plumbing is not a reputable company, and I asked them to be removed as a contractor. My request has been escalated several times.

Also, someone keeps putting KS Plumbing in my queue. I've asked for a manager, but keep getting the run-a-around. I need a manager to contact me at 251-232-8912.

Customer service is the worst! The company is too cheap to hire call center personnel that actually understand and speak English. Very frustrating dealing with anyone via a phone call! Trying to get a $75 payment reversed on my credit card from an appointment I cancelled and a week later, I'm still waiting.

I was initially told 3-5 business days that has now stretched to 7-10 business days. When I asked for a supervisor, was told there was none available. Who does business like this?? I can tell you that once this home warranty expires, I will not be renewing it with this company! I do not recommend!

I have been without air condition for three weeks, and everyone I talked to in the authorization office continues to lie to me and give me the run around. I'm a military service member that does the right thing with paying AHS on time every month and to be told by their service agent in the authorization department that is i will get is the run around and what more do I want.

I will report this to military authority to add AHS unauthorized list for the military. This down terrible service on your company.

My complaint is with the service company they sent to “fix” my A/C. Everyone knows the heat of summer in Texas can get unbareable so without A/C you can just imagine. Well it’s not even heat of summertime yet and when my air won’t cool you would expect when you pay for service you could the problem resolved, well service did not resolve the problem!

A/C only worked for maybe an hour after technician left and are refusing to come fix issue. So I have now been without cooling air for 10 days in hot Texas weather

I have attempted to contact an Agent in the USA for over an hour. I have a A/C problem and you have sent two service people and no one will check for the leak that is allowing all of my refrigerant to run out in my attic.

The first service person from Anthem Electric came on May2nd did something to the wires in the condenser shut off so now it won't come back on, plus he didn't report the problem with the leak. The second one Amen A/C just left today and he refused to check for the leak because he said Anthem Electric should be made to come back and fix the problem.

I have been a member for over 15 years and have used this service less than once per year, therefore, I expect to have competent service when I request it. You take over $69 per month plus you have charged me $75 twice for the…

customer service says on thing and nothing gets done. I have now been waiting for a week for a call back when I requested to a call to be pulled for proof of what they said. 25 hours on hour in this last week for no resolution at all.

I have been hung up on by more than 4 customer service agents also they are a legit scam with some of the worst customer service I have ever encountered

Complaint is that GE who was contracted by American Home Shield came out to repair my microwave on March 27, 2019 and discovered that the part needed to assemble the door was no longer available by GE and the microwave will need to be replaced. I have called several times and spoke to several agents at AHS who state they did not hear back from GE technician in reference to a diagnoses about the microwave.

Called GE and transferred to consumer relation department who stated that report was sent in that day by technician stating that the part was no longer made by GE to assemble microwave door and the microwave will need to be replaced. GE consumer relations also state that AHS is able to see the report and they have had several customers call from AHS stating that AHS had not received a…

I made a claim on a side by side refrigerator not freezing or cooling as it should be 3 weeks ago. They sent 3 duiferent companies out. The first canceled b/c they don’t service my area. The other two came.

The second one said it’s a Freon issue but he nor anyone in his company were certified to do Freon. After calling American home shield they said they would find someone to do Freon. When that company came out they couldn’t do Freon and said it was a sealed system and by the time your were finished it would cost 1/2 the price if the fridge to fix- he was recommending replacement. So I called AHS.

They had trouble finding anyone to work in sealed systems. And this just lingered with nothing being done about it! They took my $75 and have done nothing for me! Not to mention the monthly…

Waiting time on phone NO LESS then 35 mins. Have been disconnected by rep & they have short period of time to reconnect. Didn’t happened SO called back waited ANOTHER 45 mins. Found out that I could NOT get a cash out quote from new rep.

because they could not get an answer from company they sent to my house! sent 3 emails... no answer! Chatted with Ray P. Who told me he could not help me & gave me ANOTHER phone number to call! AND THEN DISCONNECTED me on PURPOSE!!!

SERIOUSLY IN ALL MY ADULT YEARS I HAVE NEVER DEALT WITH SUCH A COMPANY! There is no way to reconnect to rep. and now even the CHAT LINE PERSON IS RUDE AND DISCONNECTED!??? What is it going to take for me to get a cash out quote from you??? -Sun.

-Tues 10 am - 3pm 208 Pollock St Tarentum PA 15084

recommended co. Air design air condition Serv. To sevice my ac. They did not come or call to do the repair and gives no response when notified.

Robert Crooks #251689912

We noticed water on the ceiling of our first floor. Our ceiling is plywood--luckily it was over our garage. The one section of plywood was coming down due to the weight of the water. We did an online request and AHS sent a plumber and he fixed the problem. We had to take out more of the surronding plywood because the insulation was wet and we were afraid of mold. I read in my contract that:

NOTE: Where covered repairs require access to plumbing, AHS will provide access to plumbing only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the plumbing is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1000 per contract term for access, diagnosis, repair, or replacement of such…