American Home Shield

Worst customer service I've EVER encountered. Been waiting for our A/C to be fixed for 2+ weeks now. Calls to this company are the MOST frustrating thing I've ever dealt with. NOTHING happens. No return calls from AHS or the contractor. NOTHING.

They cannot, or will not tell you who their supervisor is. I've been on hold for 20 minutes waiting for someone in the "escalation" department to pick up. I don't understand how treating paying customers like this is ok for AHS and I don't understand their partnering with these crappy, crappy contractors, actually calling them "preferred vendors".

I've asked 2x to be assigned another contractor. The answer is always "we can't do that". Why not...... I'm the paying customer and I'm not happy with the service, or lack thereof, from the current…

I’ve had a plumbing leak since June 6 a plumber called this morning and said he was on the way at 8 o’clock it’s almost 11 o’clock the plumbers never arrived. I called the plumbing company several times they never return calls I called American home shield several times and asked to speak to a supervisor or be reassigned to another plumber.

I can’t believe there isn’t a supervisor that can return my call. I’m a appalled at how unprofessional this process has been. Please have a supervisor contact me. 513-378-1700

They’ve been out 3 times to fix my oven. Still no resolution, still no new oven. Been almost a month. I can’t an English speaking representative and they refuse to transfer me to a manager! Waste of money!

We have been experiencing a problem with our AC for a year. It never got fixed. We had to get someone else to fix. We had to pay out of pocket. Something is wrong.

They are very slow and the way the system is set up it's very hard to get a human on the phone. The service contractor that was provided to us was very slow in getting back to us as we put in the claim last Wednesday and didn't get back to us until Friday and then didn't come over until Monday and then said we need a new part and at this point hasn't called it in yet. He said it would take at least a week.

AHS was much better when I first bought my house back in 1999. On August 19, 2003 my hot water heater not only went but they came over analyzed it and replace it all in the same day. When my hot water heater went in December, we had to wait another week for the new one to arrive. What happened in that time where you go from same day service to wait a whole week for the replacement?…

I had and still do have a A/C problem. I first called on 6/6 and service provided, Consolidated Mechanical was assigned they serviced the unit on 6/8/22 i did not receive a call or copy of work order detailing what service was provided to the unit so I'm relating what was said to the tenant by the tech.

he stated that the unit was older, and it is, and that he was going to report to AHS for replacement. when I called this am for a status I was told the unit was working at 59n degrees and service order was complete.

I stated the unit was not working would not get under 83 degrees no mention of the conversation from the tech and told to me when I called by AHS on 6/10/22. I was kept on hold for 20 minutes to allow Ahs to call the service provider and request another service request she…

If I could rate zero stars I would. Every time we need to try to talk to a human about an issue we're having with a service request we can assume we'll be giving up at least one hour - the customer service reps have no authority to do anything! and then you're on hold for a supervisor who is never available and then hey, I'll get you an escalation manager - guess what? On hold for another hour and no one available or on calls with other disgruntled customers. Then we'll have one call you back in 24 hours - I've been down that road before - they NEVER call back.

I've now been on this phone call with AHS for 1 hour and 47 minutes! I can get through to Social Security faster and easier.

and now 3 days later I tried to speak with ANYONE who has the ability to answer a question and NOT read…

This is a Central Air replacement issue - AHS Account: 266148282. Last August 2021, I used to have a Trane 2 speed compressor A/C (AHS has record of this machine on my account). The compressor broke so AHS replaced it, without consulting me, with a 1 speed Lennox compressor.

The person that came to install the Lennox ONLY spoke Spanish and I only speak English. I kept saying to him that it did not look like the right part (it was WAY smaller) and he kept shaking his head and saing Ya, Ya Ya.

When my husband got home that day, he advised they had only put a one stage compressor in, not a 2 stage. I called AHS QUITE A FEW times to complain about this. Every time, the agent promised they would get this resolved, yet NOTHING happened, no letters, no email or text, and no call from Management.…

Called about center air. Contractor stayed 5 min then said everything is fine. Next day ac breaks again open another work order contractor canceled it no one told me. For the last 2 weeks I have been on the phone with ahs who keeps telling me to wait to hear back from contractor who won’t answer any calls or emails from ahs or me.

Ahs sent it to escalation Dept 3 times who tells me to wait field supervisor won’t answer calls either. It’s 105F outside and I have kids in the house. I keep getting told to wait and another contractor can’t be sent until the original one is contacted (the one who canceled the order in the first place)

Contract #595095998 5722 Sherwood Lake Ct Bakersfield, CA RE: Pool Pump

Please please give me a call. This has been open for over two weeks now and is a fire hazard. Have requested supervisor call several times .

This was a simple issue and is now a fire hazard as the pump gets so hot you cannot touch it. This has also progressed to a health/safety issue as the pool water is starting to turn green.

Please have a supervisor call me. (805) 680-6544.

DJV

I have been receiving very poor service from AHS. My AC unit was installed improperly, which they are more than aware of. As a result, my home was completely flooded. They kept bringing technicians out to do a minor adjustment but never fixed the unit correctly.

Now my AC unit is acting up again. When I called to speak with someone, I keep getting the run around. I have been without AC for a week and no one seems to care that my child and I have had to endure 100+ degree heat because they will not hurry the approval process along.

I have been lied to and mislead this entire time. And I NEED someone to do something about the poor service and lack of customer appreciation.

Oven replacement 11/15/21 request #85217298 parts ordered 01/05/22 part not available — needs to be sent in for repair. Estimated 10-14 weeks for repair 02/09/22 AHS states date part sent off for repair. 05/17/22 email from AHS asking if we would like cash in lieu. We replied yes.

Because of this we removed oven and had our trash company pick it up 05/24/22. Email from AHS rescinded offer of cash in lieu since part had been sent off 06/01/22 AHS email stated that repaired part had still not arrived at our local contractors 06/07/22 confusing email re differing dates for part send off etc.

however it stated that the deadline was 05/21/22. A senior options rep was to contact us 06/09/22 still no contact Since the deadline that even AHS stated has passed we are filing a claim with small…

I have water leaking from my ceiling in my kitchen. Called on 06/08/2022 for emergency service. The authorization number of 124522198 for my contract 598732028 was not forwarded to the plumbing company of Pruitt Plumbing until the morning of 06/09/22. I have an appointment between 12 noon and 5 PM today.

If this is not an emergency then what is? I do not think that a turn around time of over 12 hours is an immediate response.

Second, are you only covered with Pruitt Plumbing in my area? Is there no one that you are contracted with closer than Phoenix? That is 2 and 1/2 hours away from us.

With the amount of wasted time and additional damage done to my ceiling while I have waited for a non-emergency response to an emergency service. This is totally unacceptable and I am not getting the…

American Hime Shield sent us a check for the wrong amount. 99. With numerous calls to correct this we still have not received our corrected check. We can not get a supervisor to call us back! We have asked numerous times for that call back and have been told over and over and over again they will call back in 24 hours and this has turned into 4 months of nothing.

Supposedly the check has been reprocessed about 5 times and still we don’t have it. Dates of arrival have come and gone! We do have pictures of the incorrect check with the check number and a copy of our invoice with approved amount that we paid.

They even do not deserve a star. This insurance company is nothing to but rip you off. They are nothing but punch of crooks. they are useless and do not use them.

Uses vague words in the contract "modification" to get out of paying for repairs. For my AC UNIT, that is covered per the contract, I was asked to cover $3800 of the repair because they were deemed "modifications" required to do the repair: These modifications included $422 for a labor and evaporative.

Please do not use these crooks

On or about April 14,2022 I called in for a service request to address my garbage disposal concerns. 00 and sent out Hills General Plumbing. They came looked at situation without changing out old garbage disposal for new one. 00 and take several hours to fix.

He said he would get authorization and return. He left the garbage disposal and left. Did not return . AHS sent out A1 Plumbing . That technician did something to get it to run temporarily. It worked about thirty two days and went out again.

He also left the new garbage disposal without installing it. I have called AHS four times to fix and resolve this situation, to no avail. The problem has been escalated. 00 fee. When I call I am placed on hold, they don’t return to phone, hang up or tell me to wait 24 hours for a return call…

I used American Home Shield when I bought my home 3 years ago it took them five months to get my AC unit replaced with a handicapped senior citizen living with me namely my father now three years later I go to sell my house and the unit has completely quit working and because I canceled my contract with them a month ago due to the High Cost of Living and their fees constantly going through the roof they are refusing to give me any warranty information to get this unit fixed it's 3 years old it should not have quit

Dear Representative,

I have requested service for A/C repair with AHS on June 2nd. I called the contractor, Cool Factory for an appointment June 3rd. I believe the represetatives name was Carmen with Cool Factory. When I asked for name clarification, the representative hung up. If it was accidental, no one called me back. I then went to the website for Cool Factory and noted several complaints submitted to the BBB. On June 4th, I spoke to Amanda with AHS. I asked if she could assign me to another contractor but was informed that there wasn't another one available. She stated she sent Cool Factory an email and the contractor will call me. Once again, no call. Today I called AHS and asked to speak with a manager. I was placed on hold times 2. The AHS representative asked if he could put me…

Well the complaint on April 5 the representative came out after two weeks he determined that my in wall heater air conditioner needed to be replaced he said that the company excepted to clean I have been calling and getting no answers just roundabout I've been American Home Shield customer for years and I would like this taken care of I do not want the same Representative I would like the first one that was called Gallagher in WAterford.

It is just a plug in the wall unit and I was told I would have to pay an additional 800 so it has been approved but nothing has been done and no one calls me back. I shouldn't have to pay. Dime.

I am 74 and need the heat and cold. Please expedite this long time since April 5th claim. Thank you

This company is very difficult to communicate with. Most of their customer service reps are foreign and they speak very fast and this on top of an accent is difficult to follow. Another problem is the site for the appliance replacement choices.

I’m not complaining about the wait time for my appliance to become available. I totally understand the problem with that is beyond their control. What I’m having a problem with is that I have to call and renew the appliance site every 21 days and when I do call I am hassled about getting it reinstated.

The last time I had to get it reinstated the customer service rep told me to just start calling them. well, that doesn’t make any sense because then I can’t see the appliances that are available to me for my replacement.

I’ve asked to speak to a…

My first experience with AHS was not good. My AC went out on SundayI was assigned a contractor to hopefully come on Monday. I called on Monday and they couldn't come until Wednesday. I called AHS again to get another contractor.

I am a 73 yo senior and need this service immediately. When I called back they came me another contractor would could come the next day.

No customer service, no fax number, or connection to legal department for complaints and lack of compliance to contract.

would like to know if my air condition unit be replaced,just paid $720.00 2weeks ago and it stopped working on Sunday 6-6-22,same problem compressor and freon, I can't afford to continue this when I went thru the same thing last summer ,paid twice at 600.00 dollars and I know the technicians know it need to be replaced,have been advised to go to 12 on your side,please contact me. 804 247-3672

I am a customer of AHS since October 2021, I requested a service call on my 4 burner cooktop which has 4 controls to turn the burners on/ off. The service person was here on April 29 and said newer controls are needed.

Since that date and today June 5 NOTHING has been done. If it takes 5-6 weeks to get this small repair done, how long will it take to repair or replace a NEW AIR CONDITIONER?

I called to have a friend’s refrigerator repaired. She’s a minister and houses three families in her home and has no refrigerator. I made an appointment for Saturday, June 4 between 11 o’clock and 1 o’clock. At 3 o’clock the technician still had not shown up.

When I called the company to inquire of his whereabouts, they advised they could not reach him and suggested I reschedule for three days later. Needless to say I canceled the repair.

I have been without air since the 15th of May,2022 and the vendor can not get to me until June 10, 2022 and I asked for a buy out for I can get another vendor. They is giving me the run around.

I have health problems and also my wife. I ask them to put me up in a hotel, they refused. Please help me understand this abuse

I have been call American home shield since May 12 for my air conditioning no help at all all I get the answer is we escalating someone will call you back , supervisor also refuse to talk and also refuse to give corporate office number. I am a cancer patient sing mother also my mom stays with me.

American home shield will take money out every month from customers account but refuse to help. I call every day twice a day no help at all. It’s a shame how American home shield treat there customers.

Can I say the service has been negative stars? We filed a ticket on 5/10/22 and it’s still open. The contractor they sent was rude and is trying to gouge us. Customer service is a joke. They either don’t call back or they give different answers every time they call.

We want the ticket transferred to a different contractor we have used in the past and they won’t let us. We want to cancel the ticket and start a new one, but apparently we can’t do that either.

Can someone please help us?

Laura and Mike Gibson lauragibson17@gmail or 630-362-4742

I Valencia Long have been a long time customer. I called today asking about the service I had and order on. The representative Was very rude I asked to speak to a supervisor she wouldn't let me talk to a supervisor I asked for corporate's number she put me on hold and

kept me on hold for 45 minutes and never came back to the phone never did transfer me over. So I'm wondering for the money that I'm paying you guys every month this is the kind of service that I get. 404-915-9676

I have repeatedly asked that a printed paper copy of the contract be sent to me by USPS. I DO NOT DO ONLINE STUFF. It is AHS business expense to provide policy holders with a copy of the policy. I will not use my time, my printer, my paper, my ink, etc. to print out your business record. Young people may be dense enough to see you are transferring your business expense to them, but this old paralegal sees right through that for what it is.

If AHS cannot send a copy of the policy, consider it cancelled with refund due.

Date: June 1, 2002My contract is up for renewal on 6/15/2022. 00 discount. I was driving at the time and could not transact business. I called back today to pay for the renewal early and in full. I was told that the system would not allow her (the representative) to give me a discount and I should call back on June 15.

I explained that I wanted to make the payment early and if I called back on June 15, I wouldn't be early and I would lose the discount. I asked to speak with a supervisor and was told that the supervisor has the same system as she does and I would get the same answer.

I explained to her that I wanted to hear it from the supervisor. She stated she would have to make a ticket out and that would take time. I explained that I was not in a hurry.

Finally, after I asked for…

Greetings,

Reference Agreement Number: 661894467

Property address: 7145 Se 173rd Arlington Loop, The Villages, Florida, 32162

On April 7 I opened a service request for my air conditioner. As of today I remain without prognosis as to when the repair or replacement will occur. Roughly 7 weeks have passed. The only feedback I can get is that a part is on order with an unknown delivery date.

I am 70 years old and my wife is 66. Living without an air conditioner in Florida in the 90 degree humid rainy season is unbearable.

I have been a loyal customer of AHS for many years and have paid thousands in premiums. Please either repair or replace the ac unit asap. Requiring me to continually wait for an unknown repair date should be unacceptable within your company, especially for an AC unit in…

Keep your money in your pocket and do not give it to this scam of a company. I had my first call to them to use my warranty and it was an absolute joke. The air-conditioning stopped working and I contacted them.

They sent out the contractor for repair, they looked at the problem and said it was the condensation pump. They left without fixing the bad pump. I tried to have them come back out for a week with no response.

I replaced the pump myself. When I called to ask for my deductible to be refunded, they said they couldn't since they had already come out. Asked for a manager several times, all they could do is repeat is that the repairman had already come out so they cannot give me a refund.

Don’t take my word for it, read all the reviews except for the reviews on their site. Must have…

I have requested service for my thankless water heater and for 2 leaks and one faucet on May 8 They assigned standardized plumbing for the job They came here once but never finished the job and after that I tried to reach to know the status but with no luck I called American home shield for a solution they tried calling standardized plumbing and

email them so many times and no answer Customer service told me I had to wait 48 hours because they escalated the issue so I waited Called today after the 48 hours They still want me to wait more And they refuse to connect me with a manager I pay on time I need solution fast

This email is to hopefully get your attention since I am unable to get what I need by calling.

I'm two seconds from going to the media and your website offers no outlet for customer concerns.

I called in a request on May 7th. On May 8th a technician came, diagnosed the problem. On May 10th someone from Ken Buggeys company called and asked what the issue was. I explained that AHS requested a 2nd opinion from the first tech. That gentleman explained he was busy and wouldn't be able to get out to my house for another 2 weeks and would call AHS to get someone else to complete the 2nd opinion.

That never happened. On May 16th I called again to check on the status and this time was assigned EpicAir. On May 20th Epic Air came and confirmed what the first tech already confirmed. Busted…

We used AHS MONTHS ago and have an incomplete plumbing situation which we have contacted AHS on numerous occasions. We also contacted the plumbing company that sent the technician - Curry Plumbing and they were unable to help us because of AHS.

We have made numerous calls to AHS and get 'passed around' to polite but personnel who are inept and are not fluent in the English language. We receive no follow-up calls and have even attempted to contact the corporate office but are unable to do so .

We have a sink that is not able to be used because the plumbing under the lavatory has been removed including the drain part. American Home Shield is a disappointment and we would really appreciate someone from corporate taking action to resolve this.

We have not cancelled our contracts that we have…

I have a serice order request # 122076918 for dryer repair. The company you guys sent the order requet to are unreachable. I been trying to reach them but their mail box is full and no one is answering the phone either.

Please can you send this service request to another company that can be reach. I need my dry repair asasp. Thank you Mr. Townsend

On May 19, 2022 I had experienced leaking hot water tank. 00 to American Home Shield as per contract I have with them. It took American Home Shield 10 days to replace hot water tank and those 10 days included Memorial Day weekend I was without hot water in my house. 00 to them.

In addition the contractor they submitted to me is not a plumbing company it must be a company that employees some butchers. The service man was running back and forth to get some parts and he made a huge hole in the dry wall after he did some damage to inside the pipes while doing his job.

I only had a leaking water tank and there was no reason to cut the dry wall and left me with a big hole and mess. Nor cooperation from American Home Shield or the plumbing company they hired to do the job.

It is disgusting to…

I’ve had someone come out 4 times so far for the same issue. Today I called in and the lady asked for another 100$ to send another company out for the same issue. My AC keeps going out in Orlando Florida . It’s gone out 4 times in the past 6 weeks. They requested the company send a “specialist “ last time… But the same guy was sent . I have a new born child and he can literally die from this type of heat so I have to go and rent a hotel room and take off work.

American home shield is just a scam at this point. My mom told me to get them because she had them on her 1st house but nothing ever went wrong. She said “it’s a just in case”. So I signed up and well my AC went out. And guess what they don’t care in the slightest. It’s 92 degrees upstairs in my home currently . I’m packing a bag to…

On May 19 I have filed a claim with your company for leaking hot water tank. 00 and I was waiting for action. It took your company 10 days including Memorial Day weekend until today service technician came in from Water Safe Plumbing company to do the job.

He made a big mess. Big hole in the drywall after connecting some pipes that cause damage inside the wall. There was no leak inside the wall before, he came to replace my hot water tank which is a relatively easy job.

He left the job side several time’s because he needed some additional parts. 00 for what are you trying to say bringing water tank up to the code. This is absolutely disgusting ! Tomorrow I will contact Office of General Attorney in your state and file a complaint and let them know about your deceiving practices and…

For 2 going on 3 weeks my family and I have been awaiting an AC Coil for our home. We live in Florida where AC is essential. We called to check the status and have received multiple stories and don’t know where the coil is and when our AC will be fixed.

We are constantly talking to outsourced reps who have no idea. My home currently has unbearable heat and my kids have to sleep down stairs to stay cool.

I have never had this issue, since I been with American Home Shield, however I am now holding both American Hold Shield and Beaches Air accountable. I have been without air now over a month and it is very hot in Florida, however both have given me the run around regarding a part that was ordered in April, it's about to be June some how Beaches air was saying they didn't receive the part.

Now I have called at least twice or more every week to follow up and today was my had enough day, and I was very frustrated. I don't understand how Beaches air gave me an appointment for 5/4 on 5/2 and never showed or called, very unprofessional.

I called American Home shield after no show no call and advise why would I get an appointment and they don't have a part in, well that didn't make any sense to…

Claim Denial Contract No.599378708 which states that there are missing parts on my A/C unit. I have contacted the service company several times and can not get a invoice saying what is missing.

00 policy with home purchase. 00. Repair shop told AHS part is discontinued to repair commercial grade gas range. AHS indicated to me and them AHS could source part. 3 months later still no part and they continue to give me run around.

2 separate times under our warranty period through our house purchase.

Put in a order February 15th to get my dishwasher fixed first company came seven times flooded my kitchen and living room and still not fixed second company came out end of March still not fixed have had 10 new pieces dishwasher paid out $200 your company said sorry about your carpet but you are not covered for carpet so you have to contact the other company that ruins your carpet I'm February 15th May 24th steel dishwasher is not fixed this is terrible I'm 70 years old and I I am disgusted

We bought a home in May of 2021 in Pierce county Washington. 00 1 year all paid. We have a 7500. 00 commercial grade gas range to include center griddle. The griddle stopped working in early February of 2022, still under initial warranty from home purchase. 00.

ASH contacted RPS Service to repair. RPS came out assessed the problem and relayed to a AHS representative that the part was not made anymore. we turned the offer down and opted to wait for the part that was to arrive in 10 weeks.

3 months later still no part. 11. 00. 6-3-21. 00. 00. 00. 11. Every member of AHS has lied to me gave us the run around we want answers or we need to obtain legal counsel to sue you. And call the insurance commission and file a complaint.

You have my information Please give me your side of the story.…

From the pool service repair company Aqua Maid. Per your request, below is the verbiage that was turned in to AHS regarding your filter: “Existing Filter has cracked push/pull, blown manifold, and cracks in the housing tank that are causing lack of pressure, leaking, and lack of water circulation which will cause pool not to filter properly, cause algae growth, and effect other equipment.”

Our recommendation was simply to replace to the filter with another Pentair 60 DE.

At no point did we discuss dirty cartidges, grids, or high pressure.

The damaged part needing replaced is the attached Pentair 60 DE. This is not a disposable filtration system, which AHS is incorrectly basing the denial on. I am being quoted section H # 6, specifically Disposable filtration medium, from my policy as…

I placed a service request for my ac and never heard from the service provider about the cost, etc. and can’t get in touch with them. Contacted ahs as it has been over 2 weeks and I haven’t heard anything.

Rep stated my portion for the repair which is pretty high plus the service provider stated at the time of diagnosis that the unit needs 7lbs of Freon. Ahs stated 9lbs. I don’t want to work with a company I can’t communicate with.

I asked for another provider but was told I have to use this one or pay another service fee. I don’t believe I should have to pay another service fee as the current contractor is unreliable and unreachable. Not happy and thinking about canceling the two plans I currently have with ahs.

Assistance in this matter would be greatly appreciated.

AHS is very very slow about making sure that my home appliances are back in working condition in a reasonable timeframe. Contractor have been out for refrigerator 3 times already and it is still not working properly. I have lost food that equals to the Service Call fees.

AHS contractors don’t answer their phone for AHS and myself for recall. Been without working refrigerator about 2 weeks.

This is the worst company I've ever dealt with I have been trying since Sunday to get a repair done a repair done I have made a call every hour almost 32 calls I have been hung up on I have been transferred I've been put on hold there is no way to reach someone in the United States who speak English all of their customer service comes out of either either the Caribbean or another foreign country they do not stand behind their warranties and

no one can help you all they ever say is I understand I'm so sorry When in fact they don't. Worst company no customer service