American Home Shield

I have been a customer for over 10 years. I actually used AHS once or twice in all that time. During that 10 years I probably paid over $7,500 in total fees. It is not logical to continue.

I have been trying to cancel my account for the last 2 - 3 days but have only had unsatisfactory conversations with customer service representatives who don't really want me to cancel. I've been referred to the "Cancellation team" a number of times and have been waiting for their return phone call. Nothing.

Why do business with a company who is not responsive to my requests???

My agreement number is: 291912352

Refrigerator repair service request filed 6/23/2021. No repair. Parts unavailable. Requesting replacement for months. Each time, I am told that someone will call within 24 hours. No call back. My contract is being violated. I pay my premiums each month (on 2 contracts).

I paid $100 for this repair in June. I am over 65 years old and this is my worst experience in customer service, ever. When I call to request filing a complaint, the agent says they cannot transfer me. I get the same old “someone will call within 24 hours”. No one calls.

American Home Shield is a bad company that does not honor its contract.

My refrigerator/freezer stop working I called AHS on August 18-2021 three different service people came out and the last one came out September-27-2021 my fridge is still out of order and I contacted AHS twice now they are trying to send a forth service person out in October this is unacceptable it's been over a month with no refrigerator/freezer

If i could give negative stars, I would. My AC died Sept 18 2021, and to their credit, they had their chosen contractor company, "Air Magic LLC" out in just a few hours because they didn't want the diagnostic from the 1st company.

) came out, checked the AC, confirmed what the previous tech said that it was a bad leak on an old machine. It would be almost $800 to refill the freon + whatever it would cost to try and repair the leak. This was Saturday, Sep18.

I call on AHS on Monday for an update, am told it's in review, and to give them a couple of days to make their decision on repair vs replace. I called back on Wednesday the 22nd, spoke to another AHS rep who asked me to give them the end of the day to hear back on the decision.

I called back on Friday the 24th, a 3rd rep now, and he…

Worst company I have ever experienced by far! I honestly can’t believe how rude these people are. This person named Holly Schettler is unbelievably cruel. She told me how she and their vendor were making fun of me because they didn’t like me. All I was trying to do was get them to fix a plumbing problem covered by my policy.

She accused me of lying about a leak in my ceiling. So I sent so many pictures and she said she couldn’t open them. I had to climb into my ceiling an get an actual video of the leak happening and she said she couldn’t see it.

I’m still in shock about the rudeness. And the thing that really gets me is she probably a star at that place because she is so mean and such a liar that she gets credit for lying and denying the actual existence of the leak. It’s been 6 months…

have been a customer with you all since 2020 it will soon end.. I had an open claim that was filed in July. The contractor has reached out to you all on several occasions about doing a buyout.. I have called seemingly 3 o 4 times a month trying to find out what is going on.

The buyout conversation took place in July. I just recently called, this month on last week, only to be told that a buyout can’t be done as they have parts on order that have never arrived! I would never ever never recommend this company to anyone.

Please do not try to insult my intelligence with the there was a part ordered and it’s on the way when that part was on the way in July. 99 from me. Your reps can’t figure which storyline to stick to as I am constantly getting the run around.

Mr Holmes the contractor has…

To Whom It May Concern, I am at your Mercy at this point. Your call center has ran me around. We had a sewer blockage that caused water to come from the upstairs to the downstairs through the ceiling in the kitchen.

Your call center on September 19th (3-calls). Emergency repair needed. IMMEDIATELY. 1st person Mark AHS at 12:30pm had me on hold 1hour and 10minutes, he kept coming back on the line and saying no one is available, and then he hung up? Never called me back?

2nd person Brittany, said the earliest technician would be Tuesday. I was on a three way call to my own company I found Roto-Rooter who could be here today, she said i had to wait 4-hours before i could use them for an emergency.

I waited, sewer coming from upstairs. My AHS authorization # 74457078 My 4- hour wait time My…

Policy # 662308977

I called today for the third time to clear up a billing error and a due date issue. The last two times nothing was actually done to rectify it. Today I called to talk to a supervisor. When I called it took for someone to answer the call was like 13 minutes then she transferred me to escalation department because she told me she could not transfer me to a supervisor but they had an escalation dept. and that took like 25 minutes to answer then the rep who I believe was Tony said he was emailing another department regarding the issues and that took so long I hung up after I was still on hold for over an hour waiting for the guy to get something done. Not one time did come on the line to tell me the progress of anything. I am so upset I'm about to cancel and go with another…

I entered a service call on 7/13/21. Service request #77281537. It was assigned to Integrity Air Conditioning and Heating. It has not been completed as of 9/23/21. He never answered phone calls and no messages could be left because his voicemail was always full.

He would answer texts a few days later after I sent him a text a day. This contractor canceled the ticket after I requested an itemized proposal of materials and work to be performed in my house. I called AHS two weeks into the ticket to find out the status.

They told me nothing had been reported or ordered so AHS claimed to have contacted him. That was during a stretch of 90 degree days. The very next he called and said he ordered the part. I called AHS again after I received an email from them on 9/10/21, 2 months after the…

I have had AHS contractors repair my AC in my home several times. My AC went out and TEMP PRO MECHANICAL INC came out on 09/13/2021 and basically told me I need a new AC compressor and new inside unit.

The repair man said all the previous repairmen have been doing minimal repairs to get the AC temporarily functioning. I have paid several trip charges and the AC never works right. The last contractor sent the information to AHS about the AC and at first they were willing to replace the system.

Today they tell me its from secondary damage but this is from their contractors putting a bandage on the AC and not completing the work. I in no way have touched my AC because I have no experience in HVAC.

Although several contractors have been out several times when you look at my AHS account…

My warranty service experience with American Home Shield has quite frankly been SUBSTANDERD! I cannot post what I HONESTLY want to without including obscenities' !!!!!!! I DARE American Home Shield to respond to me personally! they have my contact information I have filled a complaint with BBB.

I will be going on social media to express what a POS this company is

Never received my refund and I haven't received a call back from a supervisor after I requested a call back 2 weeks ago

The company that should be in question with AHS and us should is OC Electronic Services. Work order Number 67758748.

This email is for AHS Corporate Office Management personnel's intervention.

My name is Yves Jean-Baptiste. My wife's name is Angela. I am fed up with the unprofessionalism; deceit, and manipulation AHS has displayed. I am using these terms because between my wife and I throughout the previous weeks, we have been told and or guaranteed certainties such as after the 2nd week of no follow-up from AHS, my wife was told that the company could come back out to recheck it again. Whereas the fist time around they couldn't find anything wrong

AHS Retention Dept: Roxy - ID 8053082 has not done anything to rectify this issue. She further stated that she was unable to transfer us to…

We have had so many AC issues. We contacted American Home Shield for all those issues, and now, there is a crack in our ceiling due to water leakage from the AC. Keep in mind, every time we put in a work order or request service on our home, we have to pay the $75 fee.

The contractors American Home Shield sends over to fix the AC issues, have never been repaired. This last service request finally pushed me to submit a review! The AC finally stopped working. There's watermarks and water damage in our ceiling.

most recent service request, the contractor, Arctic Air Service & Maintenance, NEVER showed. We live in Texas and we were without AC for 4 days! We contacted the contractor ourselves and no answer. I contacted American Home Shield and was told they will escalate the issue and assign…

Whated 3 months to have gas range oven fixed! Found out service company assigned to us is no longer working for AHS! Called 800 # many times,only to be hung up on !

Finally got action when I called 901 # corporate! They assigned new contractor. Repaired on Aug 17, finally!

My air conditioner has been deemed to be replaced! Two companies within your AHS techs confirmed no repairs. Unit needs to be replaced. I call daily for updates and get nothing but the runaround .

This company has taken money and is not refunding me! They have not done the job either.

Spending almost 3 hours, 6 calls, 5 disconnected and issue STILL NOT RESOLVED!!!

I have been a member for almost 3 years. Auto pay each month. Never have placed a claim until July 27, 2001. Air Conditioner not working. 00, they sent an Air Conditioner repair company and they submitted what they needed to AHS.

As of today, September 2, 2021, still no call back from AHS and still air conditioner has not been fixed/repaired. I have called AHS almost every day and no one can get me a status but only that parts are on research.

I called their purchasing department and after 4 hours and 45 minutes on hold someone answered and they said that they were going to look into it and place a rush on it. As of today, parts have not been ordered, and they never have a supervisor available.

The people they have answering the phone are not located in this country (USA). They try to…

AC "technician" contracted by AHS came out in June 2021. Looked at AC unit. Wouldn't go in attic because it was too hot and we "had a black roof" that supposedly made it to hot to go into. Supposedly ordered a new unit.

Unit arrived at contractors but they sent it back for a better unit. I offered every reasonable option to work with them. Come at night! Come at 2:00am! Come when it cools off! I'll run window units into the attic to cool it! Fans!

I will work with you! I understand the struggle! Repeated attempts to contractor and AHS have yielded no results. It is now September 1st of 2021. Called AHS again today and they said the exact same thing they said in July and August.

Said a new unit was ordered and will be in on September 7th. (Said the same thing with different dates in July…

We have had American Home Shield (AHS) insurance for our house appliances, including our AC. On July 7th our AC went out, we filed a service request with AHS. They sent a contractor, who stated that the blower motor was out.

The AC unit is from 1972 and used R22 Freon. After the contractor told AHS that the blower motor was out , AHS tried to find the parts to fix it, then they sent it to the contractor to find the parts, neither found the parts.

So on August 23rd I was told by the Contractor and AHS that they would replace it. The contractor was going to submit replacement paperwork. I hadn't heard anything by August 27th so I called AHS and asked when they would be replacing it.

I was then told that they were going to have the company who made the AC manufacture the part and it…

Been waiting for a replacement microwave for 30 days

It's almost a month since I put in a request for repair for my A/C unit that stopped working. Until now the A/C is still not repaired. Every time I call customer service agents would tell me something only to be told something different the next time I call.

When I asked to speak to a supervisor they told me they could not transfer me to a supervisor, but one would call me back within 24 hours but I have been waiting for 2 weeks for one to call me back. I still ask for a supervisor each time I call because all the agents ever say is "I am sorry for that" or I cannot do that" or "your request will be process in the order it was received and we have 1649 requests before you".

Today is 8/30/2021 and I called and spoke with a customer service agent name Nick and he told me again he could not…

I have spent countless hours on the phone with AHS to get my service problems resolved. My last of many calls and countless hours was yesterday. Yesterday, not counting pervious days, hours and calls, my last call lasted 2 hours and 19minutes with your last representative.

I have repeated my story so many times, I almost say it verbatim. AHS doe not have enough contractors who are willing to handle your accounts for what they original enter an agreement with your company. The original company that was assigned "Next Generation AC" does not answer your company calls or mine.

The last technician you assigned "Valencia AC" stated his account was on hold due to some dispute issue over coverage and payment issues. I had to once again start over. On August 16,2021. I spent about 5 hours and…

On Sunday 8/15/21 I placed request for service for broken pipe spewing water. I had to turn off water. I then called spoke with David ID#1429713 & requested emergency service. Service request assigned to Accent Plumbing, he put me on hold, said he called & no answer. We called on other phone got an emergency person who said AHS had to request for urgent. I relayed info, put on hold again & told Accent Plumbing could not come out on Sunday. He cancelled this service request, stated he would put in new one and someone would contact me within 4 hours. He also agreed with me was an emergency situation and warranted a person coming out the same day. Of course, no one called.

Called for 3rd time 8/17 @ 10:00 a.m. spoke with Nip ID#000264587 and now computers supposedly down and cannot help but…

I am not the AHS customer, but the real estate agent that sold my neighbor's home earlier this year. The young couple that bought it had a plumber over the other day. Since I recently sold the house and know it was in good shape after the home inspection, I asked the new buyer husband what happened.

He said the hall bathroom toilet was rocking and leaking some. I asked him if the plumber said he had a broker floor flange, which he did. This was on a Monday and the plumber was supposed to be back on Wed to complete the repair.

HOWEVER, he said it was going to be $850!!! In addition to the $100 Trade Fee the owners paid him, and that AHS would only cover $200 of the repair. This young couple, both Atlanta police officers, don't have $750 to throw away.

30, and Tuesday afternoon I spent…

American home shield has been told by Sears A&E that they need to replace my oven because it's to my oven because there are no longer parts available to repair it. When I call them I can of them I keep getting put on hold and then cut off but No one returns my calls Is this has been going on since March of 2021 I'm pretty sure that American home shield is in breach of contract.

I called in about my HVAC 4x and each time they send out ppl that cannot work on a zoning system. They all keep messing it up. No heat in the winter. No AC in the summer. It’s over 90 degrees in my room and I’m waiting almost 2 months now for a resolution.

I’ve called almost every day 2x a day. Not 1 Mgr has called me back. Let me also add my water heater is still not working. 2 months pending replacement!

I started my request for washer over a month ago. It is still not resolved. TERRIBle SERVICE!!!

I have two accounts with AHS. One of the accounts is in my daughters name, nut I pay the monthly charge. My monthly payment during last year was $78.00 a month and my daughters was $77.00. My new contract went from $78.00 to $86.66 and my daughters went from 77.00 to $104.48. The lady told me from AHS that rates are bases on your street address. I don't believe that, as that was never the case before. That's a big jump in monthly payment. Please explain to me, why?

Clyde T day 8126 Dunholme Drive Fayetteville, NC 28304 Phone# 910-988-1530 E-mail: ctday18@hotmail.com

When I called in to ask about how we would process a claim that could not be repaired, Shin took my call. He was extremely rude, unhelpful and even hung up on me. Shame on you AHS! He should be fired.

Hi, we have a water heater issue since June 17th 2021 and we had been calling and trying to schedule to repair. Since then we spoke to atleast 50 agents and opened multiple tickets with no resolution as of today august 24th 2021.

We have spent atleast 10-11 hrs a week talking to customer service to get this resolved. I have not seen worst customer service in my entire life I will keep trying and post multiple experiences we had in past few weeks and the frustration and inconvenience irá caused for us.

Hope someone Contacts us at 5712126534

Told repair was covered. Paid $75 service charge. Repairman said replacement necessary. Company took over 2 months and numerous calls to have supervisor contact me and offer money back after a number of other utilities now effected.

My HVAC unit went completely out on July 12, 2021. I went on the AHS website to request service and paid the $75 service fee. AHS assigned a HVAC contractor, who was 2 hours away from my home. The contractor showed up on 7/20/21, and tried to diagnosis the problem without access to the inside of my home (did not call to ensure I was home).

The contractor was very rude and extremely unprofessional. I filed a complaint with the BBB. I called AHS immediately and they sent out a local HVAC contractor. The new contractor came on 8/4/21. The problem was a bad compressor and possibly a coil.

the unit is 12 years old. Here is where the problems start. The HVAC contacted AHS and was told it would take 2 weeks for the part to come in. on 8/17/21, my husband contacted the HVAC company to see when…

DO NOT USE IF YOU ARE HOPING TO GET HELP WITH ANY ISSUES REGARDI G YOUR NEW HOME!!! claim was filed 3 months ago!!! Thanks for helping us in June July and august!!!! Yeah left us in the heat but continued to take money from us!!! Scam shame shame

If I could give AHS a zero I would. DO NOT SIGN UP WITH THIS COMPANY!!!! They are TERRIBLE!! SO Frustrating. So many hours wasted trying to get my air conditioner fixed.

Did not provide the service as stipulated in my contract and still charged me 100 dollars for call out fee which they have not refunded though I have asked several times.

Im still waiting for my central air ahs keeps saying the report wasnt filed from vendor comfort pros and vendor said they filed report in the meantime i have no ac.

I submitted a service request for my 20+ year old A/C unit that went out. The person sent out was unprofessional is is trying to bandaid fix the unit with a coil repair when the unit is was too old to be bandaid fixed.

I requested a second opinion and am being told that it’s too late for a second opinion because it was 7 days after the service request was submitted. Considering the fact that the unit was looked at a day after the request was submitted and we weren’t notified of the out of pocket price price and had to wait to get info on the payout option and

it pushed it past the 7 day mark, I feel like this is absolutely not okay. I want a second opinion because I do NOT feel like this problem was accurately diagnosed. AT ALL. I will not pay $1,900 out of pocket for a service that I…

I have been a customer of AHS for 20 years give or take. Contract # 7793837 I am a senior on heart medication that needs to be kept cold. My LG fridge/freezer french door had no power as of 8/15/2021, I called this in on Monday 8/16/2021 Dispatch # 68533398.

I have been told by agents they will expedite and call me back since this is a medical emergency issue, ( not once but twice, I never heard back on this) have my meds at a neighbors, I also have mobility issues, very difficult to deal with this.

Also have a plumbing issue ( dispatch # 68532658 )that has become a complete nightmare. I asked for a 2nd opinion, the work order went out as Garbage Disposal to the Contractor,, shows on my service request as Stoppage Which it in fact is a stoppage.

I need help getting all this resolved and…

I had a water heater replaced by American home shield September 2020 . The water heater was not functioning correctly . I contacted American home shield and was told because it was less than a year I needed to contact the manufacture .

I contacted the manufacturer - Rheem and was told that they would be glad to replace or fix the water heater but I need a receipt to return the water heater to homedepot . I contacted American home shield and was told that I would be in unable to get a copy of the receipt .

The only way the manufacturer will replace the water heater is if they have the receipt , please assist ASAP

Water Heater leaking in house. AHS has not authorized plumber your co. referred. I have spoken to him many times. The plumber you referred said co. will not pay him for his services and that means your customer will not get taken care of!

I called numerous times I have been told for three days someone will call me or text me regarding status. not so.

Meanwhile my floor is being damaged I and my family cannot take shower because also no hot water. I would like the owner of American Home shield to give me a call. I am being ignored and given the run around beacuase I have been told different thing from each Agent.

MY number 831 884 3077 olga and I have been told Athorization Co. has not made a decision or given approval every agent has told me that, I dont understand about approval it…

I would like to file a complaint. We have had our microwave broken for over a month. We have had two servicemen from Sears come out and it is still not fixed. One of the parts are on back order and we don’t know when it will be in.

It is past the 21 days and we request that a brand new microwave replace this one. We have called and called and called a American Home Shield. I have actually sat on hold for about an hour in the past.

This is still not resolved and we keep getting the same story and we are tired of it. We are planning on filing a complaint with the Better Business Bureau. We have been with American home shield for over 20 years! This is ridiculous!

A supervisor was supposed to call us back and we have not even heard from a supervisor. Please expedite this and get us a new…

These guys are the worst ever! Delay after delay in this sweltering heat. Problems with my AC persist and they keep putting on Band-Aids when rather than do what is necessary and replace the system. I would advise everyone to STAY AWAY from these guys!

Have been waiting for repair for my stove at 9620 Lexington place for nearly 1.5 months and it’s still not repaired. I hv asked to just replace the unit instead of waiting for this lengthy time. This is absolutely unacceptable and not what I pay for.

Please respond as soon as possible.

I have been with this company for too many years and properties to count. I have never experienced such poor service since moving to Michigan this year. I pay over $80 a month, requested service for several faucet issues, paid my $100 service fee and the plumber came out, never came back.

Put in a service request for a broken garbage disposal, sent to the same company. Another $100 and never came out. After 2 months, called and got a $100 refund, paid another $100 for a new plumbing company. They came out, refused to even look at 1 faucet, claimed no access to another, said the plumbing needed to be modified for a new garbage disposal for $125.

It goes on and on. I just called and spoke to 3 people, 2 of them I literally couldn't understand what they were saying. Canceled contract, no…

On July the 31st, 2021 I put in a request for service regarding my HVAC system. On August 3rd Sheppards HVAC service was sent to diagnose the issue with my HVAC. I was told by the service provider that there was a leak in my HVAC and the part would be ordered by the next day.

On 8/5/2021 I contacted American Home Shield for an ETA on the part and was told they had not received any information the HVAC provider. I was told an email was going to the HVAC provider and that I would be contacted.

On 8/6/2021 I reached out to American Home Shield again to check the ETA and was told they did not know. I then reached out to the HVAC provider and was unable to speak to anyone so I left a message regarding my concern.

On later on that day an American Home Shield representative contacted me…

I have been trying to get our microwave and dryer repaired. On July 13, 2021 Accord Appliance came to our house to service the microwave and dryer. Two or three weeks ago ASH said the dryer parts were in and they were waiting for the microwave parts.

Accord Appliance has never answered their phone. I called ASH and your representative was unable to reach them by phone and was told an email would be sent for a status update. I would need to wait a couple days to give them a chance to respond. Accord Appliance never responded.

I called back to ASH and was told the issue would be escalated to the Contractor Relations department and I would need to wait a couple days for an answer. I waited a couple days and got no answer. I have had three or four representatives tell me the same thing,…

My name is Barbara Alexander, contract # 660309377, address of 18316 35th Place South, Seatac, WA 98188. On July 28th, I requested service for a roof leak on our mobile home as well as the bathroom exhaust fan that sits below the roof leak.

Water goes into that electrical element and could short out or cause a FIRE! , but he did not understand what this fan was. this is NOT a paddle fan. I guess whatever country he was located in doesn't have these.

I called the Electrical Company regarding the fan request. They received the order but when I explained it is NOT a paddle fan and water was involved, they said I would need to get the request corrected and they could not work on the exhaust fan till the roof was fixed first.

I waited about a week and called back to see about the roof…

Still waiting since Saturday am to have air conditioning fixed. No one showed up yet. It is Monday afternoon.