American Home Shield

The customer service sucks. Called their 800 number to speak to a rep regarding one of their contractors to fix my air conditioning unit. I submitted a request or service on , Thurday, Aug,12. The contractor called me at 7am on Friday, Aug 13 and left a message.

I returned the contractors' call at 9:30 am and then called again at 3pm with no response all weekend, Then the contractor calls at 6:55am this morning, Aug 16, I informed the contractor that I had a 10:30 appt and would not return home till around noon. The contractor informed that I would have to call American Home Shield to reschedule.

I called AHS, and the representative told me I had to go online to cancel and reapply.. I questioned why I had go online and redo it when I had her on the phone.... I then asked to speak to a…

worst company ever stay away if you wnat to throw yuor money to the garbage then hire them

Buyers Beware! This company is a big scam and needs to be investigated and taken down considering all the horrible business practices it does to all of its customers. Our washer machine broke down over a month ago and American Home shield (AHS) sent A&E Factory Service contractor on 7/10/21 contract # 76850127 & contract # 79736817 on 7/25/21 to fix our washer machine but

due to the age of the washer unit, the parts could not be found or ordered and according to AHS policy they will be required to replace the washer machine. AHS did not do so and their excuse was we did not receive the diagnostic report from A&E Factory Service.

I called A&E Factory Service many times and asked them to please email AHS and send a copy to myself which they did but up to today 8/14/21, AHS still denies of…

I've had a continuous contract with American Home Shield (AHS) for about a decade. My dishwasher is broken so I paid $80.06 (Dispatch $75 + tax) for the service call per my contract.

The AHS contractor came out several times attempting to repair the dishwasher, ordered and installed parts that did not fix the problem. On the last visit after installing 2 parts the repairmen told me the GE dishwasher had to be replaced. That was about 2 weeks ago. I've heard nothing from American Home Shield to date about the repair or replacement of the dishwasher. I called today and was completely stonewalled by the customer service agent whom I could barely understand. He would not transfer my call to the replacement department or to his supervisor. In the past, I have been able to talk with someone who…

I am 86 years old. Amrican Home Shield has terrible customer relations communication. The company is so big that they provide no way for a customer to talk to any official. The repair department for anything goes to multiple call centers around the world.

The people speak broken engish and will hang up on you if you have complaints. The have no supervisors or they just refuse for you to talk to them. Then is you are needing something fixed in the pan handle of Florida get in line.

There is one company they use. I have had to pay for my laundry to be cleaned for over a month. The company S&S appliance called this morning after a month and canceled my appointment for repair. This company doesnt care about their customers.

They just want more customers. Poorly run company that cares more…

I simply want my dishwasher to work or to be replaced as per my contract with AHS. Having the same repair technician come that does the same thing every visit is not resolving the issue. How can I get my AHS warranty to cover an authorized Samsung repair service to either 1) fix the dishwasher, or 2) have it replaced. Notes on all calls below.

AHS Service Requests for Samsung dishwasher repair – same issue still not resolved.

04-13-21: Antech Appliance, $75 to AHS dispatch ID58525117. Tech couldn’t find anything wrong. Worked for a few weeks, than started getting stuck in middle of cycle and not completing. Worked off and on until I had to call for service again in June. 06-26-21: Axis 1s visit, $75 to AHS dispatch ID72557107. Tech ran diagnostic and found error codes, ordered new…

I had a need for a leaky pipe to be repaired. I opened a request with Home shield under my contract and a contractor was assigned to come to my home between 10 am and 4pm EST. After waiting until 4:15 pm, I contacted the contractor and was informed that the plumber was running late and no arrival time could be confirmed. I told the contractor that I would contact American Home Shield to determine my options. The contractor was contacted by American home shield and informed that I cancelled the request. I spoke with three individuals from American home shield and explained my situation and I was told that I should attempt to re-schedule another appointment with the same contractor. I requested to have the money for the service request returned.

I am afraid to request service again because,…

We have been without air conditioning for going on 3 weeks. The company doesn’t want to pay for a new unit because it is cheaper for them to offer us a “cash out” option. The heat index is between 105-110 degrees.

The whole MO of American Home Shield is to try to wait the customer out so they won’t have to pay the the repairs. The lie about contacting the contractor who has sent us receipts for HIM contacting them still with NO RESPONSE!

They are absolute trash and should be sued for their negligence!

I have been waiting since the end of May, it is now August to get a repair/replacement on my a/c unit. Supposedly they are waiting on a part but can’t tell me the tracking number of when the part is expected to arrive. I call everyday.

They refuse ( or he/she wont return my call) to escalate to a supervisor who can track my claim. At one point AHS and the repair contractor were pointing the finger at each other. I am beyond frustrated with the inefficiencies of this company and it’s inability to bring resolution to a Customer.

Service with American Home Sheild has gotten terrible. I have been a customer for over 10 years and had never had a problem in the past. I called on 3 separate appliances. My dishwasher (worn out control panel), cooktop( 3 of 5 knobs are broken) and microwave (digital screen is fading away).

)and the screen on the microwave was only dimmed but not burned out. I placed my original call on April 12th and have had the hardest time to get any type of resolution or even a call back from the company as it has outsourced the majority of their customer service duties to other countries who offer no solution but

, do have plenty of excuses. They can’t even pass you on to a supervisor because they are always in a “meeting “. I always thought the purpose of a warranty was to fix or replace things…

I’m writing to your office about a bad experience dealing with your customer service …requested service on 7/4/2021.. received a call from advance home services on 7/5/2021.. technician arrive in the afternoon, was told that there is a leak .. 00 ..

I asked him if he can call american home shield and he said that it will take more than 30 minutes for customer service to pick up the phone so he told me that he will submit the diagnoses in the afternoon .. 00 on that spot he will put the refrigerant.. 00 The technician left..

I called american home shield and asked for second opinion .. at first…

My air conditioner broke and flooded part of my house and it took 3 different contractors to fix it. The first allege company, called Yantra air, was a senior citizen that came with his wife and was caught by my security camera leaving with parts of the AC and he never showed back up to complete the job.

Meanwhile it took 10 days for the 2nd contractor, called AAA appliances, to come and stopped the leak and fixed the broken pipe, but didn’t actually fixed the AC. They also falsified the report and said he only changed a dirty filter.

The 3rd company Star AC company came diagnosed and fixed the AC, he also saw and acknowledged the broken pipes and repairs that was done to them by 2nd company. The customer service is extremely poor almost no one speaks clean English or has a real name and…

Customer service was horrible they refused to send the correct maintenance man to my home we needed the AC fixed he came and left without fixing anything and we needed a plumber who never came DO NOT USE THIS COMPANY find another company this is a horrible, terrible company if you use them you will regret it

Contract #29440377 - I placed a service call on 8/2/21 for the control panel on my pool. The board that operates the panel was not working. I specifically asked your agent if the board needed to be replaced would it be covered.

She assured me it would be. When the repair person came to my home on 8/4/21 he confirmed it needed to be replaced but said it is not covered by AHS. I called AHS on 8/5/21, spoke with Rebekah, who said the repair report has not been received, but confirmed the board in the control panel would be covered.

I called again on 8/5/21 and spoke with Caleb. Same story, no report but board would be covered. Called again on 8/6. Spoke with John. Same story. Called again today. Didn’t get persons name. He told me report was received and claim was denied because the control…

Pool pump went out in Tucson,AZ on july 13, contractor was assigned quickly came on july 16th. Contractor determined new pool pump motor was needed and got AHS authorization that afternoon. On july 23 i noticed online dashboard said awaiting authorization.

I called and spoke to supervisor. Supervisor and myself determined contractor could get part quicker and contractor agreed. On july 27, noticed online dashboard still said awaiting authorization, called contractor and was told AHS said nevermind about contractor supplying part and AHS would now.

Spoke to 2 different supervisors with nothing solved. Its aug 7 and part has still not shipped and AHS supervisors will not return my calls.

My A/C has been down since 3 July21. I leave in Savannah Georgia where the temperature this time of the year is very hot I have spoken to a lot of your representatives and the don’t care. Can someone please help us out.

We can’t afford a hotel room for another night.

I requested service back in 2020 for my refrigerator because it was not cooling. A repairman one came twice and did something, and it worked. Now a year later it is still not cooling. Elite came 3 times: 1) just to check and "order a part" 2) brought the "part" - still not working 3) to "top off" the Freon. It is still not working.

I am unhappy with the Elite as well as AHS. This refrigerator is beyond repair and they keep doing temporary fixes. Meanwhile I am loosing food each time they "repair" it then it stops cooling/freezing.

I have asked more than once for new refrigerator. I was told by AHS that the repairman has to diagnose it and Elite keeps trying to fix it and will not "diagnose" it as unrepairable. He told me that he does not get paid for all of this trips AND he cannot tell…

Good morning,My name is Antoinette Bell, I’ve been with AHS, for some years abs never have been treated so unprofessionally. the technician that was assign to us wasn’t picking up the phone. We called him for 24 hours so we canceled the service.

We call AHS 29 times trying to get someone out here to fix the refrigerator. We had to throw all of our food in the trash. Then we notice they would never send us a confirmation because, that a log so out of those 29 times we have two confirmations as if we only called twice.

I have this recorded as well as I’m typing. I recorded several phone call and informed your staff that I was recording the calls. I will not be renewing my contract.

I filed my claim on June 28 for my clothes dryer it could not be fixed so they ordered a new one two different dates they've given me for delivery they did not call me nor did they show up with my dryer it has been well over a month I still have no dryer I've spent two days waiting for it to be delivered I'll wait for it not to show up. I've called last week and was on the phone for over three hours I called yesterday and was on the phone for six hours.

I called again today was on the phone for another hour and the issue is still not resolved I still have no clothes dryer they still have not given me a date which is even if they did I'm not sure I would believe them after making arrangements to be home two different days for them to not show and not call me and let me know that they were…

I requested service for a bad cooktop in May 2021, paid the deductible and waited until June for the service visit. It was determined that the cost of the repairs warranted replacement of the cooktop. AHS immediately sent an email for me to reach out to select the new cooktop.

When I contacted them they said with the current shortage of appliances they would offer to send me a check for the cooktop saying it would be July before one would be available through their supplier. I researched the cooktop and found one locally but just the cost of the same cooktop was $600 more than AHS was offering and that did not include the installation of the new cooktop.

Since they would only offer me "their" price I said no to the check and requested that they contact me when the replacement cooktop…

I placed a service request on July 23, 2021 for my air conditioner. As of todays date, my air conditioner has NOT been repaired. I was told that American Home Shield had to order the part and send it to the contractor, which is ridiculous!

as this causes more delays in the repairs. I was patient while waiting for the part to be delivered to the contracted air conditioning company and today I was told by the contractor that American Home Shield sent the part that was ordered to another state.

Additionally, I was told by a representative of AHS that the part would not be in until August 19th!!! This is totally unacceptable. Money is taken out of my bank account EVERY month without delay so that a service can be provided if needed in addition to AHS charging a ridiculous fee to have someone…

I didn't know it takes a long time to fix stuff with this company. I called about 20 to 30 times trying to get my air conditioner done by the tie they start working on it the contractor said they are backed up to the end of October. This is not acceptable.

I want to be reimbursed every single cent I gave to this company.. not happy with this company at all.

My complaint is with american home shield. On July 17, 2021 on a Saturday morning. Went to take a shower hand valve turn a complete 360. S. 3 days later some tech. S. was PAID up front. S. Cynthia Hodge 10110 sw yellowwood ave. Psl. FL.

34987 Thank you for your concern.

An initial repair order was open on March 29, 2021 for my Air Condition Unit that was not cooling. American Home Shield (AHS) sent out a technician on March 31, 2021, service request #56809247 from Total Air Care Inc. 1004 Blanding Blvd, Orange Park, FL 32065 (904) 282-5050.

The technician arrived that afternoon and informed me that my freon was low and I would have to pay the out of pocket cost of $98 for 1 lb. of freon and no other repairs were conducted. I paid the Technician for the freon and was charged to my credit card.

My daughter left the condo for summer break on May 20. I returned to the condo on July 17th 2021 and the unit was not cooling again. I called AHS back requesting service. They informed me the pervious dispatch request was only good for 60 days and that I would have…

I've called to cancel the contract several times and they have kept me on hold for over an hour each time while shuffling me around from dept to dept. Ultimately, they hang up me. Very frustrating.

Hi, My contract number is 401727567. I filed a claimed July 1st and I’ve contacted your company to get my A/C fixed over a dozen times. Your agents are not good and have no idea what they are doing. I’ve asked to speak to a supervisor or manager to help resolve my claim and no one will transfer me to one or have one call me back. I’ve been waiting on all parts for almost two weeks. This has been an awful experience. My A/C doesn’t work and my family and children are suffering because of your company’s incompetence. I’m am formally asking for someone in upper management to call me immediately and give confidence that this issue will be resolved now. I’ll be waiting.

Service request # 75058977

Why are you trying to issue me a new contract #?

Service request #78775407, service request date 07/20/2021, to repair hot water heater. Today is 07/30/2021, I still do not have a working hot water heater. I am 71 and live alone, why am I being treated inhumanely? I have been with American Home Shield for years, this is the first time your company has let me completely down.

What is the problem, what will it take to get my hot water heater repaired? I think I have been exceedingly patient.

II put in a request to have my AC unit repaired. The tech came out and discovered that I had a leak in my system. AHS is saying that they would cover the repair only. 00 for the fron to recharge my system. Fuck you guys AHS.

Im fucking done with you.

We have been with out air conditioning for over a month. We have had temperatures up to 115 degrees and consistently over 100 . We have been unable even after numerous phone calls, to find out why the conditioner parts have not arrived at salyers to be installed.

We ha e paid our part of the fee. We are elderly with health conditions and are becoming increasingly vulnerable. We would appreciate a response. We been with your company for almost four years and have never been this dissatisfied .

Is the problem with you or with Saylers? We spoke to a representative at American Home Shield yesterday who said they would call this morning so far no call.

To whom it may concern: I have been a customer with AHS since 2006 with a little break in between. When I rented for a year. My address is 5155 Spanish Oaks Dr, Lakeland FL 33805. I did a service request online, Sunday 07/25/2021 for my hot water heater.

They assigned my service request #79689017, to Third Generation Plumb and Mech Co. They sent out a service technician on Monday, 7/26(Stephen). So I contacted the contractor on Tuesday 7/27 to see if they had received the authorization yet. they informed me that they hadn’t.

I then contacted AHS also on Tuesday 7/27 to see about them sending AHS states they hadn’t received the diagnostic report yet from the contractor. I called the contractor back, they stated that they had already sent the diagnostics report to AHS, but they would sent it…

We contacted home shield on 07/16/21 about our ac not working, a tech from ATR was out on the 21st diagnosed it and found the blower motor was bad. We've contacted the service company and AHS many times, we've gotten broken promises, told no manager could be reached, and would call us back. This has not happened!!

With temperatures in the 90s and higher we asked in we could purchase 2 low cost window units, until this could be resolved, said manager would need to make that decision,never received a call! Today I've been on the phone bouncing between AHS and ATR and no resolution has been reached.

I pay my bill every month for a service that I'm not receiving!

Categories Blog My Reviews My Settings Help LOG OUT Craig James US For businesses Your review counts! You reviewed American Home Shield Add photo Craig James 2 reviews 1 star: Bad Just now Does not stand behind veterans Horrible company.

As a veteran I was looking to contract with a company that would protect my property and, more importantly, my family. After having AHS for just over a month my a/c stops working naturally on a weekend, naturally during a heat wave and naturally while I was away.

I took some comfort in informing my family not to worry, I had contacted AHS and a contractor had been assigned. Well, contract called two days later on Monday and scheduled an appt to come on Thursday. My family waited 4 days with no a/c in a heat wave.

Technician arrives and was there 5…

I made a service call on June 3 / 21 , fortunately this part of this transaction was handled promptly .

However , in almost two months since the original call , I have received zero communication on the matter . I have had to call TWICE !!!!! You have surrounded yourselves with these poor call agents deflecting your inaction !

It is indecent to vent on them ,WHEN WILL THIS SERVICE CALL COME TO FRUITION ??????

I reported over a year ago that our cooktop stove needed repair. A service agent came out at that time and reported that he had to order that parts. However; he determined that that entire unit needed replacing . We have been at home during this pandemic without the use of our stove. I called AHS several times and talked to representatives. I got the same message each time. The message”we will give you an update within 24 hours”. Nothing has been done yet.

Secondly, we reported that our AC unit is not working. We are in 92-101 degree temperature. An agent came out. and give a quote. AhS requested another contractor . So we are still in heated home. We are 76 years old with health problems , still waiting on a decision from AHS and we are suffering. This has been for a week .

Waher not working almost $400 spent now America home has been told by sears $700 more needed to repair. The washer is full of water our house is now. Smelling

The washer is 21 years old we have had it 5 years Joseph Robinson 409 883 3009

I called for service on my air conditioner not cooling on 6/17/2021. American Home Shield contacted me on Monday 6/21 stating the contractor assigned could come out Saturday, which I said was unacceptable and they contacted another contractor that could come out the next day.

The contractor came out 6/23 stated the Freon was low and added it $220. The air conditioner worked for approximately 4 days. American Home Shield sent the contractors out again 6/29 and they ran test with nitrogen and dye and a soapy substance to try and see where the leak was.

Another $180 of freon was added and it worked for another four days. The contractors came out again and stated there several small leaks in the coil he could add more freon but it would leak out in a few days and the outside unit needed to be…

I have been trying to speak to a supervisor for over 2 weeks regarding getting my washing machine fix. I have never experienced such bad customer service in my life! There call center is over sea’s and I have spent hours trying to speak to a supervisor.

I can’t even get anyone in there contract department to return a call. They have no problem taking my payment every month but can’t provide service. Every time I get a different response! I have just spent the last 40 minutes on the phone to be disconnected or hung up on not sure which.

Does anyone have a email address for there corporate office?

They never follow through with what they say and you sit on hold for 20-30 minutes at a time while they claim to be getting someone to help you. My AC has been out a week, it’s 105 degrees in my house and they still haven’t called me back. This company is a joke

Called 10+ times. Spoke to ONE American out of the 10+ times. Can’t contact corporate ever. Got nothing settled in 10+ phone calls. Took are $75 and have not refunded it. No services rendered. Absolutely useless warranty. Scam. Scam. Scam.

First of All, I wouldn't give any stars if I could!!!!!!!!!

I called on 7-3-21 requested service for tankless water heater. As of 7-27-21 I get the same response that it is still in the authorization department.

Final straw is last Friday, I was assured someone from upper management would be calling me back, (this has been told after each call I’ve made for at least a week), and my realtor called and they promised her they would assign another company to come out. Still NOTHING.

Also, was blatantly LIED too. Said that Contractor refused to call the authorization department. I spoke with Contractor and she has not heard a word from them, when she called them and had report turned in, which by the way was two weeks ago, with her boss sitting in her office when call was placed.

So…

This compay is ridiculous. I paid my fees to get air conditioner fixed. We are going on 2months of 102 degree weather. No air conditioner fixed yet. This is ridiculous the worst service Ive ever had. I have been calling American Home Shield for information and the company contracted out. No answers. I have four kids at home dying with heat stroke and still no answers. Is this how your company does business? Take people money and dont fix anything.

I even asked if you can help buy fans or even a portable air conditioner and your company has just given me the run around on the phone. Claiming I never asked for help when I have been asking every time.

Who is in charge of this company?

Worst warranty company. Been paying them $720/year for several years. in addition to the $100 i just paid when I turned in my FIRST claim a month ago & have yet to hear from this company. Have called their "escalations" department several times with no resolution. Cancelled my plan. no future bill here. It's cancelled!!!

Turned into BBB to see if any assistance in getting them to pay what they owe me by contract.

From Jim Dawson 18 Joseph Court Downingtown, Pa 19335 Phone 484-883-1373 Contract # unknown AHS member since 2005 for the same address

Dear Staff: I am very dissatisfied with the incomplete service + the run around avoidance by American Home Shield concerning the work on my air conditioning at my contracted address above. On july 15 AHS sent a technician to inspect the problems with my mal-functioning air conditioning unit. They diagnosed the problem + said it was the outside component which was causing the problem + that that entire unit needed to be replaced. The technician said that the cost to replace it would be around $3000, but that AHS would probably pay for $1000 towards it but that I would be responsible for the other $2000. Unfortunately, what the technician said to me in…

We have contacted AHS, on numerous occasion to be informed of the same information continuously and it’s time for that to change and provide results. We’re fully aware that in March, 2021, we declined the option, and continue to hear that each and every time we call, but never here the fact that we recanted that decision as request our AC to be repaired.

Each and every time we call we received the same version about declining the option, but never once received information that we recanted that decision. Now I’m sick and tired after calling at least twenty times or more and getting no results.

I understand that it is customary to apologies over and over, I’m fed up with the empty hallmark apologies and that’s apparently only out of obligations. What I want is our AC to be rep this week,…

48 hrs is the time they gave us on someone contacting us to fix our ac unit. It is summer time 90-100 with 80% humidity and now 5 days later with no fix and just a run around with customer service I'm still waiting. I plan on cancelling soon as possible

I have an American Home Shield warranty and submitted two requests. (1) HVAC pipe draining slowly and (2) a bathroom pipe leak. The HVAC technician showed up, looked at the situation, and said that he did not have the equipment to blow out the drain pipe and that I could put bleach in it.

He left without providing any repair work. The plumber showed up, looked at the leaky pipe, and stated that he did not do that type of repair. He left after 5 minutes. American Home Shield has a couple of phone numbers that go to the same place for complaints.

Contact Us goes to the same place. Their phone number goes through options that take minutes to route you to a person who "has to look into it" and asks that you call back in 2-3 days. Chat is not much better.

They will give your account a credit…

My a/c broke down 7/9/21. Called AHS right away. Las Vegas temp then was 115. We went to a hotel as the temp in the house was 105. Called AHS daily for status but different agents told me no contractor available until I was given permission to find my own technician.

Technician fixed my a/c 7/15. I will file a formal complaint with the Better Business Bureau for AHS to refund to me the service fee and diagnostic charges I paid. More details on my letter to BBB.

I have been a customer for about 15 years. This past year, we got a renewal notice for our contract and was billed for a quarter where we normally were billed monthly. I called, the person said we were hundreds of dollars behind. This is not possible.

I paid though and asked to be invoiced monthly. I continued to get notices of hundreds of dollars over due. Even the payment history you have on your site shows we have paid over $600 so far and it is only July whereas the total contract amount for the year is around $800.

I get daily phone calls (which I don't answer anymore). I wrote to corporate headquarters to the address on the internet that states it is corporate address and the letter was returned unopened saying it was not deliverable. I'll continue to pay monthly until my full…

2 months of waiting on repairs on refrigerator still no resolution to present was force to rent a refrigerator at cost only to be told after six weeks the part is on back order this is most unreliable response and unreasonable efforts made by your company what are you going to do about this major