Amerigas

99. Tank was on property from 12/26/19-1/20/20 when finally picked up. What a rip-off! Considering forward bill to Amerigas for tank storage fee from 12/26/19-1/20/20.

My husband and I have been loyal Amerigas customers for the almost 13 years we have lived here, enduring gas prices as high as $5.00 per gallon for the vast majority of those times until Bill Fixers helped us out, switched us to the special pricing plan (that Amerigas gouges each account incidentally for $119.00 per year), and re-negotiated the still high prices of $2.50 – almost $3.00 per gallon, while all the other propane providers that service this area were hovering around the $2.00 mark or lower.

We faithfully paid all of bills on time, never causing Amerigas a moment of concern.

In those 13 years, we were serviced by three different offices: 1. Kenbridge VA (now closed) – we received friendly and excellent service and on-time automatic deliveries for the first few years. Never a…

This letter is in response to the unprofessional treatment that I experienced on September 30, 2019 at Amerigas. Upon the arrival I introduced my self and was asked for my account information. Once they retreived my account info they already knew the purpose of my visit, as they record every phone call & issue.

I asked to speak to a Supervisor regarding my issue, which was "not being allowed to purchase the propane tank", that I inherited when I purchased my home. During the time of transferring the previous owners account into my name, I was told that I had the option of Leasing or purchasing the tank.

As a new home owner there were other bills that superseaded my desire to own this tank... I chose to lease instead of purchasing. Now that I'm ready to purchase I was told that "Amerigas…

Had an appointment this morning at 256 Poitras Rd between 11 and 1..no one showed and no phone call.. I called the office at 230. No results asked to talk to the manager. No results...I need some results...

Also the last 2 times we got propane no paperwork was left...just got a bill in the mail. I really don’t think they deliver propane.

Office is on Middle St. Bristol Ct. also every time I ask to talk to manager. He is never in.. also never returns our calls.

They need to get their act together

To much to type here. Can’t get anyone in customer service to answear phone. get them to call me 304 216 1001 Serious problem with Morgantown office. NEED TO TALK TO CORPORATE NOT MORGANTOWN.

I need my K-1 forms so I can file my taxes on time. I have tried contacting you and even tried to download forms to no avail. Please advise why the forms are late?

Have closed account with AmeriGas and they said it would be 3 to 4 weeks for them to pick up their tank and for me to receive my credit back. Notified them on 1/23/2019 and am still waiting for them to pick up tank. Reason for closing account: they charged me all the year of 2018 more than $4.35 per gallon for propane compared to other company's they were way overcharging.

REALLY NEED TO GET YOUR ACT TOGETHER, I WAS IN ARIZONIA LAST WINTER, MY KID CAME BY THE HOUSE AND LEFT BEDROOM WINDOW OPEN FOR SOME REASON, WHICH IT WAS BELOW 20 DEGREES FOR WEEKS MY NOTICE THE WINDOW OPEN AND CLOSE IT FOR BUT BY THIS TIME ALL GAS WAS BURNT, AMERIGAS IS TRYING CHARGE FOR A LEAK TEST, WHICH I EXPLAINED WHY I WAS OUT OF PROPANE.

SO THIS YEAR I ORDERED PROPANE AND IT TOOK THEM 2 WEEKS TO DELEIVER IT AND I PRE-PAID FOR MY LOAD OF PROPANE. NOW I HAVE RECEIVED A BILL SHOWING MY PAST DUE AMOUNT FOR LEAK TEST THAT WAS NOT NEEDED, BILLING ME FOR PROPANE THAT I ALREADY PAID FOR AND ON TOP OF THAT RAISED PRICE OF PROPANE AFTER DELEIVERY AND TRYING TO MAKE ME PAY THAT.

I WILL BE FINDING ANOTHER SUPPLIER I AM REALLY SICK OF BEING TREATED LIKE CRAP BY YOU GUYS

Hello, I was attempting to get home on Monday, December 31, 2018. Amerigas truck #1075 was in the road. It was snowing and we were unable to get up the hill and around the truck. We backed down the hill and waited for about 20 minutes, thinking they were delivering propane.

I then walked up the hill to ask driver how much longer they were going to be. Driver was hostile and starting cussing at me that she was sliding and could not do anything about it. She had chains on at that time.

I said she was blocking the road, she said another vehicle had gone by and she was not blocking the road. I said we do not have 4 wheel drive and she stated that it didn't f*^&%ng matter. She said to call her f*$#2ng boss.

I was mocked by this person, it was awful! She continued to yell at me as I walked…

40 per gallon. tokd them tanks were very low. Here it is 11/30 no delivery and guess what they dont work weekends

93. I have tried to resolve this problem by phone and letter to Amerigas in both Redding and Pasadena, CA. The claim by Amerigas is that I owe rent for a propane tank that I own. #1. I sent the bill of sale for the tank to both offices and an explanation. #2.

The first year of this supposed rental, I did not even own this house. I have explained this verbally as well as written also. I received no reply again. #3. In 2016 when I 1st called for service, the driver for Amerigas came to my location in a crane truck and had a tank to install.

I told him I had a tank and did not need one. He ran the numbers to be sure it was not theirs and that it was not stolen. k. so he put the fuel in my tank. When I received the bill, I noticed I had been charged for the fuel that I already had in my…

93. I have tried to resolve this problem by phone and letter to Amerigas in both Redding and Pasadena, CA. The claim by Amerigas is that I owe rent for a propane tank that I own. #1. I sent the bill of sale for the tank to both offices and an explanation. #2.

The first year of this supposed rental, I did not even own this house. I have explained this verbally as well as written also. I received no reply again. #3. In 2016 when I 1st called for service, the driver for Amerigas came to my location in a crane truck and had a tank to install.

I told him I had a tank and did not need one. He ran the numbers to be sure it was not theirs and that it was not stolen. k. so he put the fuel in my tank. When I received the bill, I noticed I had been charged for the fuel that I already had in my…

My complaint is not with the delivery service, it is with the accounting department. I have several conversations with the local and corporte offices and no resolve on my issue. This all began with my last delivery. I was on a budget plan with automatic deductions on a monthly basis. 91.

I made arragements to pay on increments, not on auto payments, and discussed this with Rob and he agreed. 91 via phone with local Amerigas rep on 6/29/2018. 91 and a 33+ for returned check. 91 that invoice. I called my bank and the e-check was never presented to them for refusal, besides, I have a credit line on my account should I ever over-draw my account, which I seldom use. 91.

I refuse to make anymore transactions on this account until I get some clarification.

I called to have service delivered to my home. Representative answered the phone and talked very rudely to me she would not give me her name, she had a spanish accent. When I asked to speak to the manager she stated he would tell me the same information.

When I demanded to speak to him she hung up the phone. I called back and kept being placed on hold with advertisements playing in the background. I was on hold for over 20 minutes very frustrated I hung up.

My mother has been with this company for over 40 years and it’s sad to treat a loyal customer in this manner. I was forced to leave this company thanks to the unprofessional representative.

AVOID AMERIGAS AT ALL COSTS!! Amerigas in Belfair is awful! They are dishonest thieves who's only interest is in gouging you for more money then their competitors. They are by far, the most expensive propane service in every way. About $1 more per gallon and $50 more in tank fees then their competitors.

After changing companies (and saving significant money), Amerigas has left their tank sitting in my from yard FOR 2 MONTHS!!! We have made and they have broken 6 different appointments to come pick it up. When I called in to complain to the local office I GOT HUNG UP ON!!

Amerigas will over charge you and then become complete DICKS when you get wise to their price gouging. I am glad I am no longer giving them my money. After talking with the corporate office and the local manager they…

Shouldn't even be in business!!!!! We have rural gas a part of Amerigas in Lakeview, MI I have money in the pre buy account, which I signed up for winter prices set in.. When I got gas they tried to cheat me by charging me the full price.

Took a month to get that straightened out.. 33- which they said is past due. MInd you I still have money in that account. I called the Lakeview office and the so called secretary said she couldn't do anything about it.

Had no clue how to fix the problem.. I asked who I could get ahold of and again no clue.. You can't even get lp tanks filled there. What a joke of a company. They also have extra charges for instance we call when we need gas, saving them stopping all the time, so it won't take up their time.

But no, they charge us extra because of this.…

Attempted to buy tank to avoid charges in the $4,80 range. 00 to buy tank. New provider did a site evaluation and found leak at the tank head and anode bag failed. Amerigas fixed the leak and have scheduled cathodic protection test in a couple of days.

New provider will not buy tank from me without cathodic test records. There are none since only do it when customers request it (thought VA state required it every 3 years). Now told I can have the tank dug up at my expense and they will pick it up.

Did not tell me I need their permission to dig it up. Still waiting for manager to return my call (for the second time). Am at wit's end other than camping on their door step to get their attention. Not only do they shaft you as a customer but also when you try…

30 a gallon. They only delivered125 gallons. Out of 147gallons that I paid for. Paid taxes on it. on it too ,but they. Said that they only charge tax on delivered propane only and will not refund tax paid on. The 22 gallons left.

They said that I didn't pay tax on the gallons that was not delivered. I want to argue the difference. I paid taxes on the whole amount of propane. The 147 gallons to start with. Do not deal with Amerigas/Heritage Propane.

They are dishonest as the work day is long. Very dissatisfied customer...

There charging me a late fee for a tank that i asked them to pick up. The office that was assigned to my location will not return phone call (Adelata, Ca.) There something not right w/a company that want to recorded your phone conversation. If they don't this right they r going to here from my lawyer.

I ordered gas. 73 per gal. 58 a gal. When I ask them why so high they said that's there prices. 58 the said they would get back to me but have not returned my phone calls or emails to the Amerigas corporate office. Terrible customer experience!

There something wrong w/a company that records your phone conversations. I called Amerigas customer service and was told everything I said was being recorded. This is a joke!