Amtrak

I've been waiting for train 5 to pick me up

On 1/1/2022 I booked and paid via Visa for 7/9/2022 west bound Empire Builder bedroom accommodations for my husband and I. $2572 was charged to my Visa card. On May 27, after reading Facebook discussions about AMTRAK cancellations of Empire Builder sleeping cars.

I looked at my AMTRAK online account and saw no notice of cancellation of our reservation. At the advice of another Facebook participant I dug deeper and found that the service we paid for nearly 5months before was not available.

I called AMTRAK customer service waited on hold for nearly 20 minutes only to have confirmation of the cancellation. Upon further inquiry I was told the cancellation was make by AMTRAK on 4/7/2022. When I asked if notification was sent, told none had been sent.

When I asked why a refund to my Visa…

I travel from Sebring FL to Hollywood FL on train 91 frequently. I always purchase a round trip ticket. Every time I schedule to leave Sebring at 2:54pm. This train is delayed every single time. It causes me to be late for work.

On 5/20/2022 it was delayed by nearly 2 hours. I submitted a complaint to customer relations depth. And received a complaint case number and was tole to call back when I reached Hollywood. I have called several times over the last 5 days.

After a long wait I get thru to customer service. They immediately transfer me to customer relations. Over the last 5 days I have spent over 16 hours on hold and have yet to speak to customer relations to resolve this issue.

Needless to say they will not be receiving any future business from me. Now we know why they are going…

Hi there,

We booked two tickets to and from Philadelphia from NY, leaving NY on Saturday and returning Sunday at 710pm. When we boarded the train, we noticed there were a lot of people who were standing around without any seats. After going up and down the entire length of the multiple carriages, my friend and I, as well as a number of other passengers, realised that the entire train was booked up and we had no seat, despite paying full price and booking weeks in advance for this ticket. We ended up standing the entire trip, and were always on the look out for any seats that ended up empty when people left. We eventually managed to get one seat, 30 mins in, with my friend, the other passenger, crawling herself onto a small and cramped corner, originally meant for luggage. We are…

My Reservation was scheduled for the 8:34 pm and was changed to 8:23am without my knowledge. No one ever reach out to me to let me know that the train has been canceled. I would like someone to reach out to me about this matter.

My Name is Michele Lessane, 201 705 6856. Thank You.

Booked my trip online since I couldn't get thru to a live person on the phone without waiting over an hour. Booked a sleeper car for both ways on my trip. Got confirmation and it had me in seats overnight and sleeper during the day.

Called, spoke to rep after 45 min wait, said they'd switch it. not switched. no response. automated, not a person. Called 2x, on hold over 45 minutes, then disconnected. Today, called again, held for 38 minutes, got rudest rep. Told me it was my mistake, will no fix it and no one is above him at Amtrak.

Told him this is unacceptable so he offered to cancel my trip. I told him I wanted a manager, so he stuck me on hold for 25 minutes and then disconnected. Wtf????? Absolute worst customer service ever.

We planned a post pandemic, once in a life time trip from the UK and booked Memphis to New Orleans on the “City of New Orleans”. Disappointed did not describe our feelings when Amtrak cancelled the train which was bad enough but trying to get any sort of response and refund of our fare seems impossible. This company is supposed to pride itself on customer service - zero stars from us.

Horrible! More than 30 hours an we still not reach our destination. More than 30 hours from Kissimmee to NY. 9112 03/14/2022

FIX YOUR WEBSITE!!!! Today is March 7, 2022. I and many others, according to posts, have been trying for days to make reservations. Amtrak's website has been down for days. I will also be filing a complaint with the Department of Transportation about this impossible lack of service.

I understand that delays happen, but being 3 hours behind and getting home at 1:30 am when I was supposed to be home by 10:40 ja just unacceptable.

I am still trying to speak to someone re TWO cancelled train trips in May. I need to rebook without paying the $250 dollar x 2 fees, as Amtrak cancelled the trains. Ref 39AA2F and 39AAA0. I am not calling Amtrak and waiting on hold as I am in the UK.

This is the 7th time I have contacted you. Call on +447890105035

C I would like to be REMIS My trip was due to my niece Funeral in Michigan. I caught Amtrak from New Haven, CT Union Station to South Bend Indiana. I didn't need help with my bags getting on the Train, because someone helped me when i started off.

When i got to Washington, I did have a Red Cap take me to an area, which left my bag on the cart on told me to watch my own bag with another passenger and i asked an employee to watch my bag, because i had to use the bathroom.

He stated that he wouldn't be there, and he couldn't, therefore; i had to leave my bag outside of the doors on the cart. When boarding the trains, from Washington to South Bend, i had to request the crew to help me step upon the train and hand me my bag and he did and i had to pick it up and put it on the rack.

Coming…

The conductor on train 20 put my fiancé and my babies off the train. The only explanation she had was she constantly told us about the kids to wear their mask. When actually that’s not true because she only told us one time .

Also my kids was eating at the time. So I don’t see how’s that’s possible for them to eat with a mask on . Plus when the police came on the train they seen my kids eating . I would like my refund because she was very unprofessional and also had no remorse for putting my 5 year old 4, and 1 year old off the train in the cold .

We stuck in a whole other state and no where home. This situation needs to be handled because it was very unfairly when there was others grown and children and all doing the same which shouldn’t be a problem eating.

I felt like she was just…

I had a train ticket on 1-4-22 for 8:30 pm leaving the Tuc Az station to LA, CA. Upon arriving @ 7:30pm I was told train was stuck in El Paso,Tx, and not expected till 11:30. But every hour it was announced the arrival time would be later and later until @ 2am we were told the train was cancelled due to frozen wheels, information they could have shared hours before.

We could get a refund or exchange for Thursday night’s train to LA. This wasn’t an option for me since I was supposed to travel to Chicago by plane on Thursday morning w/my brother and wife! So I took a taxi home costing me over $25, then asked my sister-in-law the next morning if she could transfer my plane ticket to one out of Tuc to Chicago-luckily she was able to do so, only it cost me $235 more round trip ($422 total)…

I am returning a call rcd fm Amtrak regarding cancellation of train nr 129 on 04Jan2021 scheduled to leave Phila, PA. @5:55 to Aberdeen Md. I spoke with a customer svc rep to make other arrangements and she refused to hear my actual issue out and instead said that I was giving her a hard time.

I simply wanted to be clear that the same train had not been cancelled today (03Jan2021) as well.. which is the immediate concern - and then make new arrangements for tomorrow. She transferred me to customer relations (when I asked her not to) and I am still on hold 2hrs 40mins later as I write this complaint.

There has got to be a better way!

complaint # 5897843 I have been a Amtrak rider for over 30 years. I first boarded under the name Buhler and now married a Kennedy. Reservation# 8D89fc. I am now 70 years old and my son Dr Buhler bought a sleeper for me to take to Florida.

So I boarded the Silver Meteor on Nov 11 2021 only to find no bathroom! John Johnson the Porter was very nice but told me there was nothing they could do. Guess what? yup no bathroom. Now I know there were some with bathrooms because I saw them and they are the older ones I had used before!!

] The BLUE sleepers have bathrooms!! Plus we were over 2hours late and my train to Rochester NY left the station as I pulled in to Penn Station and I had to wait for next train to Rochester 2-3 more hours!! 00!!

I want a free larger sleeper made available for me to…

This is my first time taking Amtrak Union Station to Deming NM and there was a young man clearly stressed being sarcastic and rude, I was totally offended I responded to his attitude and he threatened to throw me off the train as a representative of Amtrak this is totally unexceptionable

I received a call back from a customer service representative a few minutes ago from an extremely rude employee of yours. Unfortunately, I do not remember his name. I asked him why a 15% student discount was not applied to a ticket I just booked from RI to NY.

After a few minutes into the conversation, he told me that it only applies to travel within NY state. I said that I did not see that clearly stated on your website. He repeated himself in a rather aggressive way and when I again told him I understood what he was saying, but that I didn't state that on your website, he began to get argumentative with me stating that I must have not read it correctly.

Then HE HUNG UP ON ME!!!! I thought you would want to know what time of people are representing your name. I don't know if you are…

Driver contracted to drive the Amtrak bus between Seattle and Bellingham, WA, plays a radio station's programming, including commercials, throughout the bus for the whole 2 hours and 40 minutes. It is now mid November and it plays continuous Christmas carols.

I use headphones (and even earplugs if necessary) and if I listen to an audio book or podcast, I still hear his music coming through. Another driver who does this route does not play anything over the speakers. After putting up without complaining for 3 trips, I called Customer Service who would do nothing but suggest that I tell the driver to turn off the radio.

I did and, other than turning down the volume, which still could be heard with earphones he refused to turn it off. I am possibly stuck with this driver again on a return…

I had a paid reservation/ticket. No explanation offered in the email. My trip which was to originate from Tampa had been changed. The new departure was winter haven. This is more than 60 miles. I spent 2hours 48 mins holding for a customer service rep...

Their attitude is take take it or leave it. 00 voucher. Once at the Winter have station... the place reeked of urine. Dingy and dirty. The staff unhelpful and downright rude. Worst experience. Would not recommend Amtrak at all.

I purchased a sleeper for my Mother who is 79 years old. I wanted her to travel comfortably so she could rest well. She traveled from Yemasse SC to New York Penn Station (almost 15 hours). An attendant NEVER explained to her that she had a door on the sleeper, so my mother slept with the door opened all night.

She didn’t change into her night gown and she was very uncomfortable thinking someone was going to come in and rob her. No one showed her where the electrical outlet was and she could not charge her phone. I panic when I could not reach her and I had to call the Amtrak Police.

I’m very upset with this company!

I was a passenger on Train 93 Nov. 1, 21 Name of passenger 310ct211112 AM/ TKT: # 3045801511827/ Res#/ 974272-311021 I wish to file a Passengers complaint on an Employee named ALAN, (CONDUCTOR) ONE OF TWO THAT WERE ON THIS TRAIN Train # 93 . This was my first trip on Amtrak .

I was told that the cars for old Saybrook at check time that the ramp @ Saybrook is small and only two door can open> and that these cars were two cars up, to exit. when I tried to take my ticket and move to a closer car, when I attempted to leave I was told verbally in a threatening voice to sit down. I was then told I that at the next stop I was going to be removed from the train at the next stop by security?

It has been 10 weeks since I had a total hip replacement. I am handicapped with hip pain, causing me to…

I paid over $400 for a sleeper for my mom to travel from Yemasse SC to New York Penn Station. My Mother is 79 years old and I expressed the importance of an attendant to assist my mom in things she needed for example closing the door of the sleeper and finding the electrical outlet.

My mother slept with the door open all night and she was very uncomfortable. She couldn’t rest well! I’m very dissatisfied as well my mom. I need to speak with someone ASAP! I can be reached at 803-842-9619.

I purchased a ticket for my uncle Kenneth Tukes from Denver Colorado to Savannah Georgia on October 12th to arrive on October 15th at 6:34 am. com I expect to hear from someone because calling your customer service number I never get threw or receive a call back I would appreciate a response to resolve this issue thank you Sherry Grant

m. m. For a company liked Amtrak its despicable. From corporate to customer service you are ruining the reputation of American owned Company. People look up to Amtrak. Whoever reads this text message should make it there business to follow through and make sure it gets to the right person.

To PRIORITIZE by cleaning house with customer service and everyone else who can't make their job a priority by returning a call on a timely manner and confirm a reservation with an email.

I have been on the Autotrain on Oct13 going from Lorton to Sanford. I have been on the train for over 25 hours. At the station the air conditioning did not work. No one was in charge. 400 people were locked in a train, no help.

They wouldn’t open any windows or let people who were dizzy and not feeling well off the train. The situation was disgraceful.

I am on the train now. There was a delay in Connecticut and our car became very warm. I am o my way to St. albans. The date is October 4th. There was one member of the crew that was helpful.

The other crew member was nasty. I will not buy food because the server was also nasty to me. It is quite upsetting to be treated this way.

In June we traveled on Amtrak Zephyr and right now we are on their Coast Starlight train. I have a serious complaint to file regarding access to your lounge car. In both trains we booked Roomette cabins. In Starlight, the lounge cabin is located after the two sleeper coaches, the dining carand the business seating coach.

After that is the lounge car and then the regular seating coach. The lounge car gets taken over by the seating passengers who pay fraction of the price as the roomette passengers do but you don't give access to us.

This happened to us on the Zephyr as well. If you want to locate the lounge car by the regular seating coach car, then you MUST provide another lounge car that is located between the sleeper cars and the dining car for the benefit of sleeper car passengers who…

The large, loud mouthed, unsmiling, unfriendly, unwelcoming woman at the Metropolitan Lounge desk deserves a big fat zero for a complete lack of professionalism. The lounge is spotlessly clean, has snacks, drinks, luggage storage and even a shower. Unfortunately, all the great work the others employees are doing there is COMPLETELY RUINED by the horrible attitude of the bossy witch at the check in desk.

Just so you can track who I am speaking about, I was there from 3pm through 6:30 pm on Sept. 6, 2021. Her mouth never stopped saying to customers: you need to pull your mask up over your nose and you need to keep social distance while she was doing neither.

At one point, her mask was down around her chin. While assisting an elderly customer she was touching her and their faces were only…

Nature of Comment:

Name: Amanda Brown Email: lupusw62@gmail.com Phone Number: (402) 203-4001 Amtrak Guest Rewards #:

Reservation Number: 6A56D8

Trip/Event Date: 9/6/2021

Message:

On Sept 4 2021I arrived at Omaha NE Amtrak station. I was advised the train was running late.It was almost 2 hours late.Am a senior citizen. Am always very ill.So this has had a high impact on me physically and mentally.This train broke down a total of nine times before we arrived to Chicago Illinois.I was meant to arrive at 2:55Amtrak did not offer water or anything to drink.We could not open Windows. There was no power my cellphone wasn't getting a signal.After final reach Chicago I was told just get on train 59. I was not greeted or seated...There were 3 passengers that we're headed towards Jackson…

Trip on board Silver Star 91 from New York to Orlando, FL 7/5/2021. Sleeper car 9110, room A. Attendant Devon. Various issues: 1. Considering COVID-19 virus, the room was very dirty. I spent over 2 hours cleaning. See photos. 2.

Soap dispenser was not secured, nor was the ladder for top bed access. Had to secure in place using bath towel. 3. Ac did not cool down, fan would shut off. Fan very loud when on. 4. Food very disappointing considering this was supposed to be first class service and accommodations. 5.

Shower handle bar popped out of socket. 6. Carpet dirty 7. Pull-up table dirty and needed a towel to stop clanking as train moved. 8. Door between adjoining room rattled very loudly as train moved. Tried using a towel but, that did not work 9.

Could hear all conversations from…

I had a resv on train 176 (for $79) from nyp to boston/128 on 6/21/21. I'm 84 & was in the Catskills with my grandson who is recovering from leg cancer & decided to spend 2 more days with him, returning 6/23/21.

I spent 6/20-21/21 calling Amtrak (at least 12-15 times) to change my tkt but could not get thru. There were 1/2 to 11/2 waits. I left my # for a recall but was never called. I went on line, hit 'modify trip' & my options were change name or upgrade. Not helpful.

Went on your app & it was very confusing. Unable to change date. When I appeared 6/23/21 to go home I was informed I forfeited my tkt because I didn't change it within 2 days of departure. I explained the above reasons why to no avail & pd $80 for a new tkt.

Because I tried to change the tkt but you make it so difficult…

I really should give amtrak service people zero! the people that serve the passengers in Union Station in WDC are savages! they are not only useless, they go out of their way to harass customers. I take amtrak every now and then and I would really appreciate it if you can make your amtrak workers to just STAY AWAY FROM CUSTOMERS!.

I am a senior citizen. I am not even asking for help from them anytime, but each time any one of those savages comes across me at the platform, they are always very disrespectful and rough with me. They always ask me HARSHLY where I am going, like I am up to something no good, like because I am not black, I do not belong there - i will not be in your freaking platform if i am not traveling and if i do not have a ticket. Besides I am only 5" and weighing 120 lbs.…

I made a reservation on March 24 2021 for a trip to NYC on May 11 2021, reservation #15032C. Unfortunately I fell on ice and wound up with a hyper-extended right knee and the MRI was scheduled on the same day May 11.

I'll attach a copy of the appointment if I can. I called customer service to try and reschedule the trip but the only thing the woman would do was schedule it two weeks later costing me an additional $66. I was determined to take the trip just to get it over with since I was so annoyed but there was no way, they said it would take at least 6 weeks to recuperate and it has.

I'm doing better now but not back to normal. I suppose my age has something to do with it, just don't recover as quickly as I used to. Then I had to cancel the re-scheduled trip. I realize there maybe a fee…

Sunday 3/8 am on the #69 from Penn. I was in the line for Canada ticket holders. The woman coming by asking for our blue tickets, told the person ahead of me, who was going to Albany, the ticket person said “oh, go on through “.

I assumed since we had been standing in line & not proper signage as to where to line up. I followed what I had heard from the “ticket lady” & followed person ahead of me. She entered but when I did, I was told to get out of line, and go back to end of the other line.

I explained to ticket woman what she had told the woman ahead of me and she said “well, she must of slipped through”. I said “No, I heard you tell her to go through” she again said “ she must of slipped through” and continued to say it over & over exasperated.

Whatever's, mistakens happen, but this…

My mother was on a trip from Bakersfield Ca. to Oaklnad Ca. on Feb. 7th, she is 93 and a regular traveler on Amtrak. On this trip however she received very poor service, asked questions of the attendant and received very short and rude answers.

On the trip she witnessed what seemed to be confusion as to what side of the train people where to exit. She saw travelers stand in front of doors that were supoosed to open and did not. The conductor started to announce the doors are closing and these people had to run to another door to exit the train, this incident happened in Martinez Ca.

) I was there to pick her up (Her son Tim Thomas) and always meet her at the door of the train in which she gets off. She would normally be assisted as I stated earlier by Amtrak team member.

As I was…

I do and will always use Amtrak, but for this trip it was very different the reason being, no wifi, this is one of the main reason I go Amtrak. I understand that this can be in some how not important but when you have work to do on travel it's important.

With that being said can you please make it to me by cabin room on my return to Ct. I leave on the 22, Wed. Now that I understand I will do my most important work before I Leave next. Please Honor my wish. Thank You

I sent a handwritten letter to Amtrak shortly after our family trip we took out to Nebraska in September 2019 (left PA 9/7/19 arrived Omaha 9/8/19 left Omaha 9/13/19 arrived in PA 9/14/19). I received a RETURN TO SENDER NOT DELIVERABLE AS ADDRESSED 2 months after it was sent, 2 months.

I looked up the address and I sent it to another Amtrak address I found on the Amtrak website. Again it was returned a month later. So this is hopefully the final straw to this conquest. We reserved our tickets and told that we would need Red Cap Service for my sister who is near blind in her one eye as well has a cardiac condition.

Also, my mother has had trouble walking due to injuring her knee so we asked for help too with her. Both my sister and mom have used Amtrak to travel out to Nebraska before. It…

Trip 4333c4 business class. Entire trip to and from Williamsburg VA, was extremely cold. On train 67 was advised by conductor temperature control located on the outside of car can not be controlled internally. He also advised one cold passenger to move into coach for heat.

On trip 96 was given the same information in regard to heat control being on the outside of the train. Our entire trip we had to wear our winter clothes. Business class seats should have simple comforts. HEAT.

Re Reservation # 636027 Case #05390996

I called Amtrak's Customer Relations Department this morning, December 17th at 10:12am. I had a 9 minute conversation with a woman I believe was named Shirley. I had called her requesting a refund. After explaining my situation to her, she explained how I could not get a refund, but I could get a voucher. I was trying to ask her more questions but she would not let me speak and would talk over me every time I tried to so I told her to, "hush" so I could speak. This is where she got angry with me and I asked her if I could talk to someone else. Her response was, "you can't tell me to hush", you need to call back and hung up on me.

I called back at 10:22am and talked to another woman for 19 minutes. She said that the worman I talked to didn't save her…

Reservation # 30DE53. Amtrak employee, James, who refused to give me his last name, continuously asks for my ID every time I board the train. Today, October 16, 2019, I boarded train 171 from PA, scheduled at 2:17 PM, and once again, James, asks for my ID.

He is the ONLY Amtrak employee that asks for it and I have been taking Amtrak for over a year. He hovers over me with a threatening, argumentative, and aggressive tone when he asks for it and make condensing marks such as "it's a first time for everything," and "I don't care about your ID, Amtrak does," when I ask him why he continues to demand my identification.

He then proceeds to joke and laugh with the other passengers. As the wife of a military veteran and a loyal customer, I do not deserve to be treated this way by James. If this…

Amtrak lost my suitcases for the second time well when they found my suitcases this time the are telling me that I have to pay 72 for them to send them to my destination point I dont have the money to pay for my own suitcase and my medicine for my heart is in my suitcases and I need my heartmeds so if I have a heart attack because the won't send many bags then I will be seeing amtrak

I purchased a round trip ticket for two from Dearborn Michigan to Seattle Washington (reservation number 0945EE}. On the trip to Washington, we were removed from our sleeper car due to mechanical problems and had to finish the trip in coach.

We arrived two hours late. On the return trip to Dearborn we arrived five hours late to Chicago and missed our connecting train. We were placed on a Greyhound bus to Dearborn, which was a living hell. I think I should receive a full refund, not a voucher, because at this point I cannot foresee ever using Amtrak again.

Coach compartment very very cold; no heat was told that the heat could not be fixed because this was an old coach. Ate I the dining car the food was TERRIBLE; the vegetables were cold, the baked potatoe was old and cold.

The coach attendant was rude and unprofessional. I am very dissatisfied with Amtrak and the service.. I departed from Chicago to California. I was freezing the entire journey.

I am writing about Amtrak service between Albany, NY and New York Penn Station. I have been using Amtrak to New York for years and I recently decided to travel Business Class. My first attempt in March 2019 was not great. My second trip was on Saturday, August 3 and Sunday, August 4, 2019 and it was not great, as well.

First, there was no pre-boarding in either the Albany or New York stations.

Second, there is no cafe service on the majority of trains on this route.

Third, it appears that anyone can ride in business class section, no matter what type of ticket is purchased.

My questions are, 1) why does Amtrak offer “Business Class” on this route? 2) Are weekends different from Monday-Friday? It is false advertising and worse to charge more money to ride on train for a non-existent…

No security measures on my trip. I could have easily transported any type of anti personnel device. Not even a simple metal wand check. Wake up

I have had nothing but excellent service on Amtrak. But after reading the article in the Washington Post about discontinuing the dining car and dining service on long distance Amtrak routes I am about to have a complaint. The dining car with it's good food, excellent service and wonderful conversations with new and interesting fellow passengers is one of the reasons I take the train for long distance travel rather than any of the myriad modes of travel available.

If I wanted a pre-made boxed style of food I would take a plane. One of the reasons mentioned for the discontinuation was "millennials" wanting their privacy and feeling uncomfortable being seated with strangers for meals. It is too bad that a subset of antisocial loners who would rather watch a video on their phone than try to…

The change your company has made on the Lake shore Limited from Chicago to New York regarding removal and changes of the dining car and Cafe. This car was always available to all paying passengers, but now I find your changes and restrictions have made a type of dining car only available to the higher paying customers and coach seats are restricted to its us.

what we have here is discrimination to the assumed poorer class of paying customers and shows discrimination to the poor, Latins, and other cultures other than the rich. I will be making an allegation to the FTC regarding his practice and show class action discrimination.

I was planning a trip from Chicago to Boston in 2020, but because of your prejudicial actions against me, I cannot take the trip. I consider this as a personal and…

I am Handicapped, we brought about 1 month of medical supplies & required medicines..our Train Southwest Chief to Chicago enroute text us no train available from Washington D.C..& we would have secure our continual transportation to Georgia..we were left stranded on the assumption Hurricane conditions would prevail.(it did Not)..(Dorian) had no effect other than it took far reaching relatives to get us back to So.Calif. We will not use or recommend your source for Travel.

Our experience with Amtrak was terrible. When I booked the reservation I was told we would have 2 single beds toilet shower in room for wheelchair. We ended up with 2 bunk beds toilet NO SHOWER. The new attendant finally turn the bed into two hard seats.

We had to sleep in chairs for entire trip. My butt & back of thighs are all black & blue & very sore, sitting on pillows now. Your reservationist gave me all the wrong information. Your food was excellent. The two attendents on train where great.

The one going to Chicago was RICHARD. The one coming back PINKY,40 yrs with Amtrak. Richard 20 yrs with AMTRAK. #9378E7 CASE #5283670 We should be REFUNDED more than 200 voucher. net