Amtrak

On my recent return trip from NYC to Washington, DC I incurred a problem. My original ticket had been mistakenly changed to the wrong date. I was not able to receive the ticket by email, so I did not realize the mistake until I was at the ticket counter in Penn Station. The ticket reservationist was so rude from the get go--not looking at me, and when she couldn't pull up the revised ticket, just said you don't have a ticket. I had given her my ID look up if a mistake had been made. Getting a new one-way ticket through 9 or 10pm was $188, and not in my budget. I asked if there was a possibility of using Amtrak Guest Rewards and she had no interest in offering the number. Very rude. She supplied the number for AGR in a very low voice.

The reason I want to send this is to acknowledge the…

On Thursday the 24th of May I was scheduled on the evening train going from Chicago to Quincy . Unfortunately we were told there was a derailment and our train was cancelled. They then proceeded to put the Quincy passengers on a train going to Galesburg where we were told a coach would take us to Quincy.

On arrival there was no coach waiting and we were told we had to wait about 3 hours for another train. By the time we got to Quincy it was 6am on the Friday morning not the 10pm we should have been there on the Thursday night.

I was a female traveling alone all the way from the United Kingdom were I had no phone signal to contact my hotel and was just dumped at Quincy station with no means for reaching my hotel as the hotel coach which was to meet me off the train at 10pm had obviously…

3 complaints: Had group of 40 senior citizen passengers; and we were (1) split all over the train coming back from Alexandria, Va to Yemassee, SC. Even husbands and wives placed in different cars and I'd paid over $7,647 dollars.

All because someone did not reserve group seats for us. (2) One passengers husband was in car accident while she was on the trip and they would not allow her to come back day early to visit him in hospital.

They said that was a "change" on the ticket and no one could help her during weekend. (May 17-20). (3) They put one of my group members wheel chair off in Florence, SC by mistake and then informed me on the way to Yemassee, SC where we were to get off.

The wheel chair is at the Florence, SC Amtrak station although it has her name on it. I am very…

85 yrs old and should have not taken window seat and did not want to disturb spread out sleeping passenger next to me so I went to the lounge car to stay the entire trip from oceanside to seattle. In the evening hours a young woman who thought she could sing like patsy cline along with 4or5 friends were drinking and being very loud and disturbing. m.

and stopped only because they were about to reach their destination. NO attendant ever came in to tell them to keep noise down. On return trip I purchased a sleeper and no attendant came to show me how to lower the bed and I sat in chair entire trip home!

I cannot drive and do not fly and would like to visit my children again but afraid I'm going to have the same miserable experience and the cost of that sleeper was really more than I could…

Train 340 delay 30 minutes cables 4/10/2018 Milwaukee to Chicago

Train 329 cancelled 4/13/2018 How am I suppose to get to work I have a monthly pass RESERVATION NUMBER 068949 Monthly - April 201 Please reimburse me 50.00for 4/13 and 15 for 4/10

I bought my daughter a ticket to catch the train back home. We got there later than we should have, so I sat in a spot that said 15 min wait with a handicap spot on it, to see if my daughter made the train.

Mind you, I was wrong, but I misunderstood the sign. A particular security guard came over and explained it to me and I told her I would move. I was handling some business on my cell phone, as I sat there to finish it.

She continually stood there as I finished on my business. She then pecked on my window again. I told her I would leave. She stood there and stood and stood and called me a older lady of which I am, so I move slower.

For safety sake, I don' move fast. She called my license plate in, she called into the inside. I completed what I was doing on the cell phone, so I moved…

My name is Victor Egitto (ticket # 0150743552484, train 777 CAMARILLO, CA - GUADALUPE-SANTA MARIA, CA. Depart 4:28 PM, Tuesday, January 23, 2018)

On January 23 we were returning from Camarillo CA to Guadalupe California. We arrived 45 minutes prior to the train arrival time. The train arrived about 30 minutes late. The doors of the train opened and there were two conductors at the door. One of the conductors name was Paul, they asked if we had business class tickets and we told them we did not. They then told us to go down the car with the doors open and that the train would wait for us to get there. As we approached the open door, about 20 yards away the conductor looked at us and closed the door. I ran to the door along with my wife (I am a senior citizen) and banged on the door but the…

Petersbrug fl. m. on Feb. 2,2018 coming to Jacksonville,fl. Petersburg fl. we could not purchase a ticket at the station. m. coming to Jacksonville,fl. m , locked up and left. All of our plans were cancelled because of our inability to travel at that time.

I will not use Amtrak for our travel arrangements in the future. Very poor customer service.

LEFT MERCED CA. TO RENO NV. ON 1/2/18 FOR WIFE'S BIRTHDAY. ARRIVED AT MERCED STATION 50 MINUTES BEFORE TRAIN DUE TO LEAVE SO WE COULD CHECK OUR LUGGAGE 45 MINUTES EARLY AS WE WERE TOLD BY 3 DIFFERENT AGENTS ON THE PHONE.

THE STATION WAS NOT OPEN SO I KNOCKED ON THE DOOR. MAN NAMED RICH CAME TO THE DOOR AND SAID ANGRILY THAT HE WAS NOT OPEN YET AND HE WOULD LET ME KNOW WHEN HE WAS READY. I TOLD HIM WHAT I WAS TOLD ABOUT CHECKING BAGGAGE AND AGAIN HE SAID THAT WHEN HE WAS READY HE WOULD LET US KNOW.

MY WIFE IS HANDICAPPED AND IT WAS VERY COLD AND SHE CAN'T STAND FOR VERY LONG.

FINALLY RICH CAME TO THE DOOR AND SAID HE WAS NOT READY BUT WE COULD COME INSIDE AND WAIT. BY THIS TIME IT WAS THIRTEEN MINUTES BEFORE THE TRAIN WAS…

My trip on 11-26-17 reservation #8555F7 was from Arcata CA to Davis, CA, I've been trying to get customer relations but no such luck!. The trip before this there were 7 phone calls made to Amtrac regarding my treatment. I didnt ask them to, they just did it.

So you know it was bad. I am disabled and I could not get off the train, I was promised that there would be someone on the train car I was in to help me off. When the train stopped, I took my bags to the door and its about a foot and a half drop off.

I yelled out for anyone to help me from amtrac, there was no one there, no emergency button or any way to reach anyone, doors closed and I had to go to sacramento. I had a Handicap bus scheduled to pick me up in Davis, CA to take me home.

They couldnt come back so I had no ride and in…

I was on Amtrak train coming from new Orleans going to Chicago. It took about 24 hours to get to Chicago!! When the train got just outside Jackson MS. The engine went out. We sat for hours!! The train had just left new Orleans why wasn't the engine checked . People missed connections. It was horrible.

The train was not clean the employees were not professional. Your service is lousy . We as customers deserve better! I know I won't get a response, but I want to let you no that I'm a very unhappy customer wit Amtrak!!

For the last three trips, there have been suicides on the tracks with my train been delayed from 3-5 hours. This is totally unacceptable. You must have measures to get engineers quick enough to deal with this issue. Now it is after 12 am we are still stuck in winter park.

I would appreciate a refund for all three trips. You have my name and you can verify my trips. I thank you in advance.

I purchased 2 round trip ]bedroom tickets, from Maysville KY to NYC. Meals were supposedly included in the cost of the tickets; however, on both legs, the Dining Car ran short or out of meals. On the 1st leg, only dry cereal was available for breakfast, and no vegetarian options were available at dinner.

On the 2nd leg, when we arrived promptly at 7:30, we were told that the coach class passengers had consumed all but 2 meals. Only sandwiches were available. This is unacceptable. Passengers who have already purchased meals should be assured service.

The tickets were very expensive, and when a service is prepaid, it should be provided.

I don't know if this the appropriate area to wage a complaint but I need to express my disappoint from today's travel with Amtrak. I've been using Amtrak for four years and this is the worst train I've been on, Train 22 to Chicago.

The conductors are very rude, the cafe car attendant is rude and now without any announcement, it seems Amtrak has adopted assigned seating. When asking one of the "stellar" attendants, he said, very flippantly and rudely, "there has always been assigned seating".

I've been riding with you folks for four years and never, not once, has there been assigned seating. May I ask that someone get in touch with me to discuss this situation further. If I am able, I am going to try to get the names of the conductors who have displayed their unprofessionalism. I have…

I purchased business class ticket from Hudson ~Toronto (return journey). When I got on the train on 18th Sept from Hudson, I told the officer that I am on business class & he directed me towards economy seat. Being a tourist & travelling for the 1st time in NY, I belived he directed me well. Other officer had also scanned my ticket from Albany & mentioned nothing to me. I remember when I requested for hot water the cost was $2.

On my return journey from Toronto, the officer directed me towards business class & I was given better seat & compliment beverages!

Can Amtrak refund me for my one way fare whereby I paid for business class but I was given economy class seat?

Thank you

Res. 00 that I could use on the Amtrack train because the North county transit had finished for the day. I walked nearly a quarter of a mile to get to the ticket office. 00 retired/disabled ticket for use on the Amtrak train.

I entered the office and specifically asked for information to purchase the above mentioned fare. 00. 00 back. This is a crime your employee committed and she should be fired and jailed! I deeply resent what has happened to me in a clear con job and to make matters even worse, there was a cart sitting there and she told me, who I have trouble walking distances dire4ctye4d me to WALK another quarter mile to the platform!

I'm thinking out loud two words words that describe my feelings about your company and your low class employees. I intend to use my influence and I…

Hi i took the. Train on the. 5th of this. Month from Jefferson. City to modesto n i had got bit three times on my ankle. I think. Some one needs to start to spray thie the. Chairs. That people. Sleep in.

It was a terrible trip i couldnt sleep good becouse of my ankle. Bugging. Me. I would like to see what i can do about. Getting my money. Ruburst. Back on the card

Going to Chicago was a breeze no problems. Coming back was a different story. Train #335 I am handicap and going to Chicago they put the handicap people on first. Coming back to Milwaukee I had to stand for 30 minutes with a cane no seats were available in the waiting area.

I asked the lady if she would be putting the handicap people on first she stated they would board according to where they were in line. I have taken the Amtrak for many years to Chicago. Not many problems to have handicap people standing for long periods of time is just unheard of.

I have end stage degenerative joint disease in both hips so it's not a nice feeling to stand for long periods of time. I will continue to take Amtrak but there is no compassion for handicap people. She was a fair skinned black female. Very…

I am waiting to you on not just myself but all of the Amtrak passengers that witnessed this horrible events that transpired in front of everyone's face. Your employee stated that he was only allowing couples with reserved seats. At that point the woman in front of me stepped back. Leaving me to move to the left behind another black couple who informed your employee that she was a couple. He acknowledged her response and still turned his back to her letting on a white couple that wasn't even in the line.

They came up at the last minute, at that point he finally let the senior couple on and I was next behind them. Hey said wait a minute and put the back of his hand in my face. I told him I heard him and he needs to take his hand out of my face. I do have other witnesses. My son and grandson…

The sound system was so loud that it was painful. I asked the conductor in the business class car to please lower the sound and he refused. 158 on 10/23. Terrible service from Amtrak and will avoid riding this train in the future whenever possible.

Amtrak, I have used these train services for more than thirty years. I have had few unacceptable inconveniences,but the last two trips have left me weary about your services. July 26, 2016; Train#97 from Newark Penn Station,NJ to Kingstree, S C (coach seat) RES# BE67DC. Rain started to pour into a section of the train car to which I was assigned and I was told that there were no available seats to which I could be moved. Unfortunately there were other passengers in that car who were also getting wet, but again no available seats was the response.

The rain started coming in shortly after leaving Richmond and I was traveling to Kingstree. In addition to getting wet and cold inside the train car for the remaining hours, I arrived at my destination at 6:00 a.m. instead of 3:51 a.m. Naturally,…

I'm on the amtrak train heading home to los angeles Union Station from Albuquerque new Mexico. I'm sitting right next to a trash can and it's making me sick to my stomach. I asked the ticket guy if I could change seats he said no and he would change the trash. This is disgusting.

He was so rude to. Not to mention the car is completely filled with screaming brats on board. I have 16 hours to go with this mess. I'm so upset. When I get home I'm writing a letter to the company no one should have to pay to sit next to a trash can.

Rude employees on this Amtrak train! Completely berated me in front of the entire cart because I got upset that I couldn't get an empty row because I am ill and didn't want to infect other customers. Said my tone and word choice was offensive disregarding my request.

Also overheard them talking about me hush hush to one another which is disrespectful and uncalled for. They claimed I was on an overnight ride which in reality was only 4 hours, of which is ludicrous to be considered over night.

I feel like I was treated horribly. This is train 14 running from SLO to LAX.

Approximately 3:30pm the conductor made racist remarks. Then he called the police and the police told me I could be barred from amtrak. Very upset, I'm on my way home from the Niles Michigan Amtrak station.

On our way back from Newport News VA to Route 128 Westwood, MA, with 6 of us including a senior citizen, we had less than 2 minutes to disembark with no announcement that we were at our destination. Our entire party plus three others on the train missed our stop and the Amtrak employees could not have cared less. Very unhappy with this experience and the blasé attitude of the rude Amtrak employees.

I have not used Amtrak to travel to Florida but I was contemplating taking a trip to see my family in Fort Myers, St.Pete and Lehigh Acres. My Aunt recently had a horrible experience traveling with her sick husband from Philadelphia to St.Pete, Florida. I understand that occasionally bad things happen. After being the proprietor of a service business for 20+ years I have learned that no matter how bad a situation is, how you respond to it will determine the ultimate outcome! As it is in this case, I will be curious to see if Amtrak does something to salvage the customer service blunder that befell my Aunt or will Amtrak behave like so many huge corporations and, completely ignore the issue.

How you reacts to this situation will determine weather my family will patronize Amtrak or find…

We changed our Amtrak reservations to go home 2 days earlier because of health reasons. My husband has lung cancer plus he had a stroke. We could not get any sleep for all the noise in our car. The workers were no where to be found to make a complaint.

The one bathroom was out of order and the other was filthy. The smell of body waste was coming into the car where we were sitting. The guy who served us breakfast, $19 plus tip was very rude and rushed us with our meal.

We have been riding Amtrak for many years and always told our family/friends about what a nice time we had. Well we will be telling another story now. Our train was 1 1/2 hrs late from Phila. to Orlando. Then 2 more hrs. to St. Pete. 00 extra.

We are seniors living on a fixed income and we think that this was a disgrace to…

I had purchased tickets to and from Columbia, SC. I left on may 3rd and was supposed to return on may 16th but there was a derailment which cause me to change my return so I had to change date to may 19th I had paid for a coach I wanted to go from Columbia to NY they told me that was in possible due to my previous ticket was for me to changed in dc which gave me a 8 hour lay over I told the person on the phone that I had lost my medicine and had to buy more for I couldn't go with out these medicine due to me having bi polar depression. Very bad anxiety they told me that there was nothing they could due so I got left to lay over 8 hours no medicine 69 years old and a very rude customer service that when I asked for help to find my door for my next train I got told.

l pick one I am upset…

I love travelling by road and decided to travel from Austin to Texas. Amtrak was the right place to book my ticket and gave me the option to choose the Coach seat. Amtrak has also some great family vacation deals with them which I opted for and my family was extremely happy with the time we spent on train.

It was an experience the kids loved and thanks to Amtrak for putting a package together for us. They have good dining facility, sleeping accommodation and seating was comfortable as well. While booking the tickets, I got an instant confirmation on email and SMS.

Thanks to Amtrak for giving us a good experience and I would definitely opt for this in future.