Ancestry.com

I tried to cancel JustAnswer subscription and Ancestry. Account Spent many hours on phone and online. Will be accusing Ancestry of fraud through my credit card company If possible my rating for this experience would be so far beyond -100+.

I’ve had an issue regarding downloading my files with the mobile app. I requested assistance on 6 June 2023. The issue was sent to three tech center. I refer to this area as the “black hole”. Stuff goes in never to come out.

I did get one email for information. I completed but have no idea if they got it. I call every week now just to ask if anything has happened. The customer service as no idea. Wouldn’t you think an email weekly or every two weeks would be expected.

My disappointed can’t be measured. I have spent a decade building the file and can’t see it on my phone

I paid for a membership for both my son and myself. We both sent DNA samples in the SAME parcel. My son received his results and is happily following them up. I have not even received an acknowledgement of receipt of my DNA sample.

I have emailed twice and not received a reply to my emails. I feel I have been ripped off for the price of the membership and the possibility of building my family tree. Very disappointed. Acknowledgement of my existence would be appreciated.

The test itself was informative but sending in my test they also put me into a free trial of one of their subscriptions. I did not sign up for it and I was unaware for several months it was being charged to my credit card. When I contacted them about it they absolutely refuse to refund.

I know my mother and fathers ancestry's and I feel like mine is incomplete or wrong I may be wrong but it does dose not give complete details on where you come from for instance western Europe is got a lot of area to cover that tells me too much area to cover and knowing my parents ancestry's I have less or more than I should of certain DNA

Ancestry has a racket going and they know it. You should be able to research your history at a much cheaper cost than they are charging each customer and be able to cancel when you need or want to. Things happen in people lives without notice and extra moneys need to be rained in, so sorry I have to cancel I got sick with no money coming in.

You have to stop bullying people the way you do, maybe you got too big for your britches. Straighten up and treat people right. A lot of people can afford to search for relatives but would like to do so, but you just put your nose up in the air and keep raking in the dough you should be ashamed of yourselves.

I have had an International private tree for a few years which I recently changed to Canadian. During that time: 1 Even though I have a private tree other members have had my information and contacted me with it.. Reported and corrected 2 Recently my private trees where I have guests who can visit only but have no access to make changes to the tree have been sent emails with names of new people to my tree 3 Recently when I have changed membership from international to Canadian information which I have paid to download and

previously had is blurred out and the final files cannot be opened and has been replaced by an advertisement to your international plans All three of things have breeched my privacy I fully understand that I am not able to receive new info but want back the information I…

I have tried over and over to activate my kit and my husbands. I cannot do it. I called customer support and they did not help me. I want my money back. I am blind in one eye and using my phone the letters are so small I cannot do it.

I am using my neighbors iPad since I do not have a computer. Please help me. We are 78 years old and disabled. Please. Nancy Howell 727-542-2570

I never signed up for this I want my money back y'all have charged me 3 months I just want my money back or I will be forced to take legal advice thanks

I have to resend a sample which is fine but now the code isn’t working that was given with my kit?!?!? I’ve tried multiple different ways to have a conversation with the “support chat “ and I’m getting know where. I’ve tried calling 2 different numbers I found but again no one is available.

Case number 15339269 21st Oct 2022 started a free trail. 30th Oct 2022 closed account and deleted it. 99 had been taken from my account. Phoned Ancestry, cannot refund you because you have deleled your account. We will give you a complimentary membership, but we require your debt card number Refused to give out my debt card number, break down in trust.

Recommended by Ancestry get your money back from the bank. Started charge back process with bank. 99 out of pocket.

I am very very upset. com over 10 years ago haven’t even been on There in over five years and woke up this morning with a charge on my account which I do not understand and when I try to get help, all I can talk to is an automated chat bot who has an able to help me at all I want a refund for what I was charged for.

I’ve already cancel the subscription that I didn’t even know I had or somebody must’ve hacked me and done something I don’t understand but this is very frustrating as you can’t even get a hold of them on the so-called support number.!!

I can not get into my account. My husband and I both did a DNA his in December 2022 mine in February 2023. I CANNOT access my account Every time I try it comes up with his details and will not allow mine in.

What am I doing wrong. Ancestry DNA section is telling me that my email address/password are wrong and that my activation code is incorrect. I’ve just spent an hour trying to access my account. How do I fix this or have I just waisted my money.

Waiting over 20 days now for DNA kit can’t get an answer to what’s going on or how long I’ll have to wait. Rubbish service

I was charged over and over for an account that I have no knowledge of and the representatives were rude and lied and said I would not be charged again and ended up charging me again

There is nothing else to call it other than a scam! I have contacted ancestry many time to receive a refund of 21.99 was told I would definitely get it 3 months later nothing so a contacted again told me wasn’t them the subscription was cancelled and that it’s my bank even though the charge clearly says ancestry was on to someone for 2 hours yesterday desperate for it back and got no hop it was like texting a bot kept repeating the same things.

For the cost of a World Explorer membership I feel that newspapers should be included.

I am very frustrated and upset. I canceled my account because I do not have the time nor the money for the membership right now but I plant renew my account once things get better. I was really upset when I noticed a cancellation fee. I am so disappointed.

I will not be renewing my membership. You all have lost a customer. There are other site and when the time comes I will deal with another company

Cancelled membership and was charged again.no way to talk to anyone

I am writing because I have an issue with my great grandfathers photo and family photos that have been taken from my media and tree while it was on public, it is now on private. My Great Grandfather John McCourt born 1841 in Dundalk,Ireland died on 26 Jul 1926.

His photo is being misrepresented by some people with other similar trees by using his photo with different dates and different parents to make it there own. I had only colourised my Great Grandmother Annie Catherine Connelly’s photo/portrait and I saw it in the Short Family Tree / Arnika Short.

Also Frame Haley/SDFrame and Wardle Family. I have waited all these years to see photos of my great grandparents and their family and now I feel these people are abusing a privilege that belongs to me. I am a direct descendant,verified.

I…

Again we have a company making lots of money off people with a site that is nearly impossible to contact with dead end paths, if one wishes to unsubcribe - Ancestry.com is a f$#@in ripoff. The only reasonit gets one star is because there is no hole deep enough to bury these parasites

How dare you charge a Twenty~Five Dollar ($25) penalty fee for basically cancelling your subscription. How Dirty, Low and Money Hungry do you want the world to see you as? Just another tacky website. I am so dissapointed in yet another company showing how little regard they truly have for their customers. 99 A MONTH???!!!

For so little a service. You took me for long enough but you had to get that last greedy $25 bite. I hope you choke on it. Sincerely

i have been trying my paid gen info i have tryed again and sign in no results i have to complane to the attorney general . address is 64 keating st quincy ma . my phone is 617 770 9994

Why can't I pay for renewal of my Ancestry subscription in New Zealand dollars. Why am I being ripped of by having to pay in Australian dollars. New Zealand and Australia are two different countries. This has to be a scam of some sort.

com explorer subscription. 00. When I spoke to a customer service representative they told me I was bound by my contract, and there was nothing they could do. 00, but they refused. I will never work with this company again.

The customer service is horrible.

On the home page where the Ancestry counter is located, it has disappeared. I have called three times in the past 2 days and all I get is a run around from people who do not speak English. I am a long-time customer and I request this issue be fixed.

Sincerely, Jon Dee Wright jondeewright@yahoo.com

com since June 2004. My most recent paid membership subscriptions ended on July 6, 2022. com, I have chosen, for various reasons, to talk directly to a customer service rep over the phone for ongoing paid membership subscriptions. One of the primary reasons that I elect to talk directly to a customer service rep over the phone is because of the very convoluted "Auto-Renewal" mechanism.

com, “Auto-Renewal" mechanism, forces customers to "Opt Out". The current “Auto-Renewal" mechanism, should be changed to force customers to "Opt-In". com, over the years, have shown me that on most occasions talking directly to a customer service rep over the phone, allows a customer to arrange to have the "Opt-In" flag removed for "Auto-Renewal".

com, customer service rep, arranges to make this "Opt-In"…

In March of 2022 I was gifted a basic kit. I received my results weeks later and was very satisfied with my services, and recommended Ancestroy products to several friends and family. 95. 95. 00. When I called to inquire to the charges the rep claimed it was for a continuation of a free 6 month trial.

The rep was unable to provide me with proof of subscription sign up, or any other form of receipt. As I received the initial kit as a gift I did not sign up for an subscription based services. 00 to the credit card on file.

Clearly Ancestry's "customer support" people are inadequately trained. They do not know the product or how it really works. Please consider further training. It would also help if they spoke better English. Verb tenses are difficult in a language in which one is not raised.

I want to be kind, and I also want my questions answered. I have called 3 times and not received the information I requested.

Just prior to Christmas 2021, I thought I had purchased a DNA kit for a friend who had seemed interested in finding matches. 95. The transaction appeared to go through as all other transactions have done since my first one about 2003. 95 charge for Ancestry.

I asked my friend several weeks later if she ever received a kit. She responded that she had not. At that point, my friend didn't seem to care if she ever got the kit, so I decided I could find another gift for her.

Earlier this week, my friend angrily told me that she is receiving MANY Ancestry messages to the email address that I provided you. Since I am the one who provided that proprietary email address, my friend feels betrayed by me.

And I feel betrayed by Ancestry. Please let me know the next step. My friend no longer wants…

I have tried and tried to change m y password. I get code numbers then cannot get site in which to change password. I cannot find a customer service number on any site for this company to actually speak to a person. Frustrating!!

Thanks for your help, Margaret A. Jenkins 303-774-8483

I have been charge for the last 3 months. Taking out 9.95 labeled ANC please stop.

Search Results for: "i am so glad i had Ancestry before the big change that was made Now when i search i get bombarded with all these choices even thou i didnt ask for them. NOW THE ANSWERS COME AND I DIDNT ASK FOR THE DATA....

that is all i have to say...

I spoke with someone named Ebony in your support center over text and my problem was not resolved. Instead of taking the time out of her day to actually comprehend what I was trying to explain to her she made me feel dismissed and repeated herself to me 3 times resulting in me having to call instead.

Script from one hour with agent below. Although rude I eventually terminated call as going round in circles with no resolution. Ended with a request for screenshot showing missing "relationship" field. Pointless.

Chat started at 1:15 pm • Hi, I'm the Ancestry Bot. • Here are most common topics. AncestryBot • Other • How can I help you? AncestryBot 1:15 pm • relationship disappeared from whole WYERKOREN TREE tried to recover by following guidance but no success 1:16 pm • Perhaps one of these articles can help: • Article: Restoring People Missing from a Tree URL: https://support.ancestry.co.uk/s/article/Restoring-People-Missing-from-a-Tree Article: Missing Family Trees URL: https://support.ancestry.co.uk/s/article/Missing-Family-Trees • Did any of these articles help? AncestryBot • No •…

Ancestry received my DNA kit 01/10/2022 and 8 weeks later no results or notification. My daughter received a duplicate kit 3 weeks after mine and received her results one month ago. I’ve not received a logical explanation after texting and calling.

Can the results be trusted?

You received my kit received 01/10/2022 and as of this date I’ve received no results. My daughter was issued a new kit January 20th 2022 and has received her results. It was recommended that I not use your company by family that have already received their results but I chose to ignore them.

This is unacceptable especially when no one can give me a logical explanation.

This is a horrible company. Immediately after renewing my subscription for six months 90% of my information disappeared from my account. I called customer support and the person who responded appeared to be quite incompetent and after a few minutes told me that there is nothing they can do to help and her only suggestion was for me to re-enter all the information.

I mentioned to her that we are dealing with 14 generations and 821 separate entries. As cold as ice, her response was that there is nothing she can do to help. I called again and spoke to someone who actually wanted to work.

Explained that all the data was there but not showing up after I renewed. Showed her that the info was not lost and I had not made the same entry error 4 times consecutively. She finally understood and…

00 for membership. It was not obvious on my charges from PayPal which fee was for dna tests and which were the excessive membership charges for which I received no benefit and did not authorize. I was told that I should have complained sooner and that there is nothing they can do.

I had written several emails and chats with no satisfaction. I thought that the spirit of ancestry is connecting people but now I see that the goal is to take advantage of lonely people and to continue the useless subscriptions forever.

I called in to report my husband was being shown by Ancestry as deceased. It was very obvious your customer service representative was from another country, which is fine, but I could hardly understand his speech.

Also I could hear so many people speaking in the background loudly, it was very distracting. After more than a 20 minute explanation of our problem, trying to get him to understand. I asked for someone in management. He placed me on hold, and after holding for a while someone came on the line.

It was the same person but was disguising his voice and saying he was a manager. Quiet talented right! I did not fall for his trick, thanked him and hung up. I waited several hours and called in again. I got another person with same accent, this time I asked what country I was speaking to…

I want I wanted to make my own family tree using my brothers. But, you can’t do that. You you have to input all the information again. I don’t understand why if you are in the same family as your brother why can’t you make that your tree because your relatives are all the same.

I joined for a few minutes, and then realized that I wasn’t getting any help from the online agent, because I didn’t know how to transfer information. He just kept referring me to other articles and not actually helping me himself.

Directions on these sites are so difficult to follow. I feel I’m somewhat computer savvy, and feel bad for people who want to use the sites who don’t have much computer knowledge. I helped my brother with his tree, I spent many many hours inputting information, only to find out that…

On the phone for over half hour. I purchased a DNA kit for a friend. He had to add his activation code on his phone. No computer. He did not know how to make me as a manager. I could not get help in trying to add him.

I feel that Ancestry should help me add him. He can't do it. This was his Christmas present and has now failed to added to my account. I would like a credit since this isn't correct.

Joyce Wilson, a long time user.

I have submitted two samples for DNA testing and each time informed that I have to do another. The first time it was lost, the second time I was told it couldn’t be processed , and this is after months and months before letting me know.

I have tried speaking with someone but end up talking to a person in the Phillipines. I get the same excuse every time with parrot fashion nonsense. How many times must I do this test? This has been an urgent request due to finding a family member.

I have paid for this but refused a refund. Am I to take endless tests and never receive a result? I followed the instructions to the letter. Can something be done about this please as it is ridiculous and unprofessional.

I was offered one month free upgrade of World Explorer when my US Discovery was renewed on October 6, 2021 Copy of the Sept. 29, 2021email is attached. My US Discovery, which I have had for a few years now, should have automatically renewed on Oct 6.

The payment info credit card shown on my Ancestry account is correct. So I tried to take advantage of the offer today and found access was limited on certain documents shown in Ancestry hints on ancestors in England. I called today Oct.

7 and talked with your representative "Elliot" and had a most UNSATISFACTORY transaction. He insisted they had no record of the attached email and that he couldn't do anything for me. I read him the Email and asked if I could send him a copy.

He responded there was not way to sent it to him. He again told me…

I cannot access my family trees. I have complained via email and called. None of the brain dead morons working for Ancestry seem to have a clue.

On July 23rd I contacted Ancestry to have 5 DNA kits replaced that I was unable to register. ) without resolving the issue at all. I grew so frustrated with her that I told her I would just return the kits to Ancestry with the original shipping labels and a letter (attached) and see what they had to say.

It has been two weeks and as of this writing they have had no contact at all. Very poor service from the largest for profit genealogy company on the planet, especially given the fact that its "membership" is responsible for so much of the work that goes into Ancestry.

They seem to put a lot more effort into avoiding contact, and having you hunt for answers in blogs on their site, than actually addressing the issues with their membership.

They are a Rip off with no customer service, beware they’ve charged twice a month and won’t fix it I asked to ck they haven’t done that, wanted online almost 2 hrs. And phone 45 min. Lost my dna and sent refund to wrong acct. just beware!

Payed $100 to join ancestry a few years ago. Today I forgot my password so I changed it and logged in. The website told me I could have a free trial or join. Since I had already joined and was a member I called the n up number listed to inquire about the problem.

I was abruptly told that my membership had expired. When I joined I was not told anything about the membership expiring. Her answer was all memberships expire, that was the end of the call. If my membership had a expiration date I should of been told that at the time of purchase.

I have been an ancestry member for 10 years with moving home I forgot to cancel my membership, my bank contacted me as I had gone over drawn and it was renewed in June, I have just rung to say I didn’t want a renewal and could I have a refund, and was told no, The amount of money I have spent with you I am so so surprised, , it is so expensive for a year I was willing to pay the month for June / July but

still no refund Can someone look into this for me Regards carol

At the moment I am constantly being thrown out of Ancestry due to an Error which tells me to complete a security check but there is no security check on the screen to complete.

Also why is that when I want to go back and review or check information I have selected and added to a profile I am constantly unable to re-open or view the information and keep getting a notice that "Sorry this is temporarily unavailable. Please try again later". This is extremely frustrating when I am trying to verify facts by back checking particularly when you have names which are extremely common e.g. Irish names.

thanks

Jan