Apple iTunes

I have bought a movie named "The Hole" in august 2019. Apple has removed that movie from the my library and from the iTunes store. So I bought and paid for a movie, which has now completely disappeared. I have written and called with Apple several times, and they told me they can not give me the movie anymore.

They wanted to give me the amount I bought it for in rentals. I never rent so I didn't accept this. Now I am without the movie which I owned!!! Apple told me I should have downloaded the movie. 038 movies in total and there is not one computer which has a memory that big that I can download movies.

Besides that, you can only download movie in full hd, and I want to watch movies in 4k. So downloading is not an option in any way. When I buy a movie, I own it!!! Ownership is the…

I made a purchase on a game through apple App Store and the game did not deliver what I purchased. I submitted proof to the developer along with screenshots and receipts. The developer keeps telling me they apologized that I “made a mistake” and spent all of diamonds and telling me to have a great day and closing out the chat.

I spoke with Apple and they keep denying my refund request. When I talked to a representative at Apple, he told me if the developer says no, then my refund request will be denied. I have submitted proof and broke down how it is factual that I did not receive what I purchased.

Every rep I speak to with the developer gives me completely different stories. When I asked for them to provide me with facts they stated it was against the rules to tell me what I spent the…

Songs I purchased on my ipod starts wrongly and ends abruptly.

I bought several songs from the iTunes store.

Downloaded them to my computer. But can’t play them. I get the message that it is locked and that I can’t play them on this computer.

Also, no matter how many times I input my Apple ID and password, it still does not work. Again, it locks out my computer.

IT IS A CURSE !!

Your product support people are ignorant !!!!

It looks like these problems started after the lates update to the iTunes software.

I AM AN APPLE CUSTOMER!!

Nsrinivasan80@gmail.com

My friend lent me her old iphone to use while my android was being fixed. I didn't know how to use it but she gave me a quick lesson. I didn't want to purchase anything but downloaded a few free games. I have been charged for 2 items but I don't know what they are- 1)You've sent a payment of $19.99 AUD to iTunes and App Store Transaction ID- 37315666X3332354B Transaction date- 17/09/2021 09:12:11 GMT+10:00 Seller iTunes and App Store http://apple.com/bill

Invoice ID-MND52VYNG5a0 Description Unit price Qty Amount $19.99 AUD 1 $19.99 AUD Subtotal $19.99 AUD Total $19.99 AUD Payment $19.99 AUD Collect credit card rewards? You'll earn applicable points with this transaction. This transaction will appear on your bill as "PAYPAL *APPLE.COM/BILL" Payment methods used (total) Visa x-9834 $19.99…

Date: Sept 03,2021 at 04:51PM at 13925 S. Virginia st, Reno NV 89511. Ph. 775-333-5460 Receipt no, : *R1861105973*

The manager in Apple store Reno was very rude and unprofessional. The iPhone 12 unlock was displaying price as $799 +tax, but the salesperson was charged as $829. I ask why, so the sale person went to ask the manger and the manager lady was explaining with proof of evidence incorrectly and I said that, it does not make any sense because i am a sprint T-mobile customer so you can't add activation fee $30 if i activate outside and then the manger lady (Sharone or sharol) start talking rudely in front of my kids and it was very unprofessional management discuss.

Thank you, 775-813-3050

I have not been able to access iTunes library of songs on my PC for some days because when I open iTunes website I am confronted with a shimmering box which prevents me from taking any action to either open or close it down and I have to shut down my computer. I have experienced the same problem some months ago.

A few years ago (2017? ) I noticed that one of my playlists would only play 4 songs while on shuffle. I tried everything suggested on Apple's website and then finally called a tech who spent hours trying to figure out the problem.

We both concluded it was an iTunes problem and she tried to download all my Apple info to look further but after TWO hours I couldn't take being in the phone any more and I gave up. I have not bought anything from the iTunes store since and I will not subscribe to Apple Music unless this problem is solved.

They have been charging me double for all purchases made, they know they are doing it but refuse to stop! I have always had to call in to get it taken care of, this time they are telling me that because they have refunded me for the extra charge in the past that they can no longer do it!

I had charges on my bank account from iTunes, it has happened at least 3 times, subscription change and I do not subscribe to anything currently or in the past I AM Not WORKING!!!! I get banking fees and it is damaging to my minimum means of income.

I have tried to speak with customer service, my health is not great and eye sight is poor. I have called over and over but told to go to website. Why didn’t you tell me to go to the website for the purchase.

I would never have purchased your product. I purchased and spoke to a person I am posting on Facebook how rude you people are.

99 CAD. It consisted of Lion King, Lion King 2 and Lion King 1-1/2. I noticed that the movies were no longer listed in my library. I called iTunes technical support. I was on hold for 15 minutes before the call was dropped without any response.

I called a second time, was able to contact an agent, was transferred two times before I spoke with a supervisor who "resolved" the issue - 1 hour 18 minutes time. The resolution was a lesson in how to backup my purchases.

The original provider has removed the collection from the store, so all of my purchases are gone with no option to download them again (unless I want to pay for them a second time). I took away a different lesson.

Any guesses as to what it was?

My complaint relates to an overpayment on my account No 07561708008. I was charged regular payments to ITunes for which I was not responsible. 58. The case number relating to this issue is 100845881410 Despite repeated phone calls, this money has still not arrived in my account.

94 has been refunded to my account on 1 July 2019. 58 refunded immediately, as promised. Ideally I would like the refund to be paid directly to me, rather than through O2, as I have now been waiting some months for my money to be returned to me.

This is not a small sum and if I do not receive a satisfactory response within 10 working days I shall need to take further steps.

Dear Concert

My Apple IPHONE 7PLUS AND 8PLUS HAD BEEN ACTIVATION LOCK. I FORGET BY USER AND PASSWORD.NOW PHONE IS LOCKED. KINDLY NEED YOUR BIG SUPPORT

REGARDS PRASAD

someone is ordering something from your company from my credit card, I would like for this to stop immediately, I can be reach either at the EMAIL or phone number, 773-299-4262, I have no other choice but to contact the fraud division, look forward hearing from someone from your company to clear this matter up.

It has turned out to be a big scam for others who continually buy games and music on my dime and account I am older and on a fixed income I don;t play games that are always charged to me and music is being fraudulently bought through my account. I have changed my Apple ID a hundred times with no relief.

THis is ridiculous that I cannot stop this activity I wish I didn't have apple ID or itunes it is a scam for me always. Someone is enjoying games and music that they are not paying for. Whoever it is they are young the games are for tweens and the music is for tweens as well.

I hope you can help me with this problem or we are going to have a bigger problem. I will fix this if you cannot I will discontinue to pay apple or itunes if it is just a rip off. Rhonda Jones

Purchased a Itune gift card Sunday March 31 at a local grocery store, finding out that the gift card was already redeemed by another person in the past and put back on the rack. Code number XFLWDYHQH2P82P9. Numbers in lower bottom left corner are PBH6063300010442650752.

This has happened to me several times and very frustrated and want a replacement

I am a college student and I have 1 account for apple ITunes and have for quite some time. I went to use my cash card at a store and it said it was declined. I went back to my dorm and figured out how to go on line to look at my account.

I found that I tunes has been double charging me and I called my bank and they said it has been happening since Dec 2017! I realize I should be watching my account closer but this is a second account for me that I only use for I tunes and an occasional purchase.

We called Apple support and they said they don't know why it happened. I do not have 2 accounts and it is not even being used! They refunded me for 2 months but this is totally unfair!! I did not sign up for 2 accounts.

I have used apple products for as long as I have had a cell phone. My family…

I purchased 400,000 Gold from Apple iTunes on 27December 2018. Usually it gets transferred to my account on Tagged but it didn’t happened. It happened twice. It cost me £198 for both purchases. I want my money. Their system of complaints is so messed up

Regards

Paramjit Dahri

Greetings I have one serious question As I was entering artist and song information I noticed "other artist" name affiliated with my work. I have not worked with the artist at anytime in my career. Could someone from your office contact me in regard to this matter. com (213)326-3081 (212) 851-6013

85 using a gift card on my payment information. Standard protocol states with no or insufficient funds in your account the purchase can no be completed. 85. Once Ive realized what the issue was with my account i called, after being on the phone for nearly a hour the only solution they could provide me with was to pay the balance.

00 give card send to my apple id via email. 00. 99 purchase on a game from app store, once again it say update payment information or (insufficient funds). After this i contacted iTunes support again to revise this ongoing issue that I've been having.

Explaining the situation to the first customer service representative got me no where, let alone the fact she couldn't even understand the issue or comprehend the solution i was looking for. After an hour of…

We rented a movie on Monday Dec 3 2018 on apple TV the movie was called Crazy Rich Asian 50 minutes into the movie the audio stopped .We knew it was our system because we could start the movie from the beginning and worked fine . We paid $6.99 for the rental could you please credit back ,but more importantly please take off Apple TV for future customers who wish to watch or the make repair thought you should know .

Thankyou David Poirier . cell 1-905-741-0719 or Home Phone 1-905-318-4850

I am being billed 2-3 times a month for service that is suppose to be once a month for addition storage.There is no phone number billing department to stop the addition payments.

I do not have an iTunes account but someone is using my debit card to purchase iTunes.This must be blocked on your end .My home phone #is 936-569-6830.

No matter what I do, you will not accept either my Apple ID or my passcode. It is bloody confusing between password or passcode. All I want to do is get onto the game 1010. I am absolutely fed up with Apple products which are so confusing between passwords and passcodes all of which I have dutifully written down, but then you refuse to accept.

15. I have never heard of this and cannot cancel the purchase. There have been multiple purchases from my phone that I have not made and ITunes has blocked my account for refunds. I am talking thousands of dollars. This is bullshit.

There is no pricing on the apps. I am dowming apps that have no cost on them and then when I get my credit card bill in I am being charged. I have attached the last one that just happened.

How can you show the app without a price?

Sheldon 9546056170

Password recovery has purposely put customers hostage to the point you have to WIPE YOUR DEVICE CLEAN ? I should be able to log into my account choose my apple device and reset the password on the ipad - no customer service - no one answers the damn phone - you can not email - I actually hate APPLE AND

TELL EVERYONE I KNOW how horrible your company is. All the websites are purposely void of CLEAR FREAKING CONTACT INFORMATION - after logging in and then answering 3 more damn answers you have to search an hour to find a damn number to TRY to call and get help.

I was on the phone over an hour NO ONE EVER ANSWERED THE DAMN PHONE. I have fraudulent charges but can not get any help. I was forced to just call my credit card company and just cancel them. I have erased my iTunes and have deleted…

on 11-3-2017 I bought a apple Itune card ....after scratching the code number off to activate it the screen came back and said that this code was already redeemed...I took it back to the store I purchased it from and they told me that they couldn't help and I needed to contact apple. the code is xjydj46zv3qtjdyr I have used these cards many times and have never had a problem before so I know how to use them..the amount I purchased is 100$ and I would like a response as soon as possiable

I received this receipt: I have not ordered anything from itunes. Cancel this immediately. Thank you Receipt Receipt APPLE ID lsg7@aol.com BILLED TO Apple Store TOTAL $103.35 INVOICE DATE 30 Oct 2017 SEQUENCE NO. 1-8723465432 ORDER ID IN83486432569 DOCUMENT NO. 165153276544 iTunes Store TYPE PURCHASED FROM PRICE

iTunes Store Family Membership 1 Year | 30 October 2018 Report a Problem Subscription App Store $99.00 Subtotal $99.00 Tax $0.00

VAT charged at 20% $4.35 TOTAL $103.35 I have not ordered anything from itunes. Cancel this immediately. Thank you

I purchased a Brand new iPad Air at Manor (Switzerland). After a couple months only it had a battery problem so I took it back for repair. The problem comes again (can't charge the iPad) so I decide to bring it to the Apple Store in Geneva about 35km from my home.

There after 5 minutes of waiting I am told I have to take an appointment, it will be only a couple minutes. 15 minutes later nothing has moved, I am still with my non-working new iPad in the hands and a staff arrogantly tells me "don't worry everything will be fine" and dismisses me.

You just don't treat your customers like that. I am still with my non-functioning iPad without proper care solution offered. PS: please train your staffs to treat their customers respectfully and to help them instead of "lecturing" them.

I rented the movie "now you see me 2" and it never downloaded.

I just downloaded iTunes and I proceeded to run and install. A message popped up saying that Windows protected your PC. We stopped an app from running. The only way I could close that pop up was by clicking Don't.

I am angry as hell. Since when are you telling me what to put on my computer? If you don;t like Apple that is your won freaking business, but don's stop me from using iTunes.

Your company is morally bankrupt. The iTunes games that require in app purchases are worse than Amway. You have turned into america into one giant scam. Shame on you your products suck because you are criminals. You should be thrown in jail.

Your company should be sold off.

5 late 2015 iMac logic board failure. Purchased 5/21/16. Logic failed 6/15/2016. Replaced at authorized dealer. Mac user since 1990. Very disappointed!

I would like to complain the Hong Kong Apple company. They did not give the staff full training in Hong Kong. As I had nightmares experience from Apple support centre. 1/ I called Apple customer service on April 12 2016. My case was that I couldn't get into the Apple Store. Apple staff suggested me to connect with iTunes in order to upgrade my IPhone 6 Plus 128GB. After upgraded, the staff suggested me to press the icon for new iPhone. Before I pressed, he did not remind me that I should have my Apple ID readily available, otherwise the phone would be locked and I can't get back in. Under My unawareness and without a reminder from the Apple associate, my phone locked after I followed directions in pressing the "new iPhone" button.

The Apple senior staff asked me to send the purchased…

Music is disappearing from my iphone. Not sure when it happens but my playlist is down to 53 songs from over 100. Itunes is now happy to charge me to reload the missing music though they used to reload for free (not the first time music has gone missing).

I feel like apple is grabbing my wallet and I don't like it.

I hate Apple products and I hate iTunes. I've had nothing but issues with my iPod since the very first day I got it a tried to set it up. The main reason I have an iPod is for music. My iPod is incredibly slow. It randomly deletes my music, it doesn't show my album artwork even if it does on iTunes. Half the songs won't play. I got a brand new computer and I've had issues with iTunes since I down loaded it. won't let me play my music and it kicks my out when I go into purchased music.

Apple is such a pain in transferring things over. everything is complicated and confusing. Every time I get used to iTunes u change it and I cant figure it out. I've tried to go online for help I've even tried websites and tried to contact you but it's apple and it impossible! I give up and I'm done! so in…

iTunes is trying to bill me for something I did not order,from some company in Luxemberg? I have called the Apple support line to complain. What should I do?

I am ashamed that Apple will not help the government track down any information regarding any terrorist activity. Apple would rather sell phones than help keep Americans safe. Shame on you. Work this out.

If a back door is giving to the FBI for the iPhone 6 I bought for the encryption, I will demand a full refund. This is the only reason I got Apple.

I have always been a fan of Apple products. My first computer was a Macbook which lasted me through my school years. Apart from software incompatibilities, it worked great. I have also been through several generations of iPhones with no problems. I have always found your products to be user friendly and Suri is hilarious if you ask the right questions.

It is with great regret to tell you how disappointed I was with my most recent experience with Apple computer services. Last Saturday morning, I picked up my phone to find a black screen. I pressed the home button a few times but did not get any kind of response. I tried to restart it but there was no change. Next I thought maybe the battery is dead. Upon plugging it in the phone vibrated twice like it does when power is connected.

I was…

I had a problem with my I Phone 6 plus. Firs it caused problems with my watch so customer care had me go to the Apple store and sit with the genius but not only did they erase all my pictures in my phone they said they would be lost which I found later so not true. Then I did the system update and my phone started to freeze and the top of my screen was doing all weird stuff so I called customer care again and they tried telling all these things to do and nothing worked.

So they then transferred me to a senior tech which also tried fixing my phone and his name is Joshua at ext .1136719 @ phone number 877-416-4271 and he said he had to refer to engineering to see what could be done to help me I left few messages he not only called me back neither did engineering so this $850 phone which I…

After numerous e mails from "Apple" regarding updating my profile - immediately 2 fraud transactions were made on my credit card. (My credit card is linked on my Apple profile). I copied some of these e mails for your info.

Our Standard Bank South Africa contacted me regarding these transactions. Small amount of R432-00 went through my credit card account and an amount of R5300 did not go through as a lack of funds available that time. I need to bring this to their attention as this is not fair to us.

I receive an update request for "garage band" but on attempting to download this receive the attached. Garageband was part of the package included in buying a new imac. While I have no intention of ever using this I am angry that Apple seems to want to cheat.

Please check why this message was sent to me and correct your mistake. I understand that mistakes are inevitable with a large client pool; but an apology would be greatly appreciated.

I received an apple sport watch as a present from a family member, I been using it a lot to help me out at work and I really love it. But I notice that it’s giving me a rash in the area of the watch and it’s like burning me.

I’m berry disappointed with your product and I wish to return it. I wish to be no longer an apple consumer if your products are not safe! Please inform me on why your product is affecting my skin and burning me.

i bring in my new apple mac to the service center in Singapore Weelock. before the take in the computer, he staff check and only found one minor scratch in front. When is ready for collection, I found a big scratches at the back of my computer.

They do not think is their fault. saying it may be oversight by their staff. i refuse to collect it. Thinking to file a complaint with Apple Care or perhaps Apple corporate offices. I contacted Apple Care on 10 Sep 15 (Case 934848556).

To my surprise, till today 2 Dec15 there has been no news / answer from them. Is this typical?

I called Apple to ask for Help. On the Finder I have over 71,000 items that are strange objects. I had this problem before, and my granddaughter handled calling Apple. They were able to remove them. When I called today the young man, was like you will have to go through and remove them one by one.

He was so rude an not helpful at all. I have never had a problem with Apple, but his attitude was uncalled for. Had checked my history he would have seen this problem was corrected before. I would appreciate any help you can give me.

He didn't give me his name.

Shame on Apple protecting terrorists - I'm trading in my apple products today and be sure I'm telling my family and friends. Give our government the key right now. Paris is on your head. Shame on you. Everyone should call Apple to complain about this today, maybe they will change their mind in Cupertino.

I am totally discussed with apple and their support system. My entire family and myself own all apple products. I hate to say that I am heavily invested in Apple as a stock holder. Over the years your customer care and support has gotten even worst.

I live in Naples, Fl and I am never able to get an appointment with the genius bar or be able to sign up for any classes. I was told I had to wait one week to meet with one of the so called geniuses.

Classes are always filled no matter how far in advance you sign up. Your interest has become in just retail and selling your products. I just purchased a new ipad and iphone. I was looking to purchase another computer as I have a 2006 desktop.

In spite of it working very well, it is outdated and it appears that your own geniuses are not able to…

I contacted Apple within one "business hour" of learning that a hacker was hacking my account. This is the experience I went through: For Apple people reading this, my case number is 98603547. Over the years, I have purchased literally over $5,000 of movies and music on iTunes, all of which is "owned" by my iTunes account that has been hacked.

" and another email one minute…