Apple iTunes

Dear Apple, I am incredibly disappointed with your product & service. I received my iPod Nano for Christmas 2013 prior to leaving for an overseas trip (that I'm currently still on) my iPod was rarely charged, always turned off when not in use, never dropped & always had a screen protector & case on it.

I was very upset last week when I turned it on & discovered that it wouldn't hold it's charge unless it was plugged in & charging. I took it straight to the Apple store in Vancouver & the person that served me didn't even look at it before telling me there was nothing they could do about it, they then

proceeded to offer me at refurbished replacement for $70 or a brand new one for $160. I declined as I'm not in a financial position to replace it, as I'm currently still traveling & even if I…

On 10-27-2015 I downloaded the new Apple software on my iPhone, after downloading my music that I had purchase through my iTunes account stop playing, I have spoken to several reps at apple care to complain regarding this matter and have gotten no where, they just keep passing me from one person to the next. I have 215 songs in my playlist that I purchased and now the music is not there, i had did everything that they at apple care have asked me to do and yet still no resolution, my phone works fine.

I was told by at least 4 apple cares reps that their is a glitch in the software and was told that i could deleted the app and then reinstall it to see if that works or they can send me a box and i can send my phone back to them but during that time i would be without my phone because they…

The charger for your guy's iPhones suck the cord will break, the device itself won't even charge so I got to buy a new one, and the screens keep popping off. The screen part is probably my fail for pressing too hard, but still you guys need to fix the chargers because if you did the iPhone's would probably dominate the phone business, so hopefully you guys can make a stronger better cord and have a great day.

I have been trying to get a Passcode reset and a email issue resolved. 00. Your stores send me back to tech support. I am very upset. That no one in your support network has any idea what's their job is.

I don't even expect a reply to this message. You never have before.

Several months of fraud charges on my credit card for apple I tunes which has caused my account to be overdrawn. I have now been charged fees for over the available balance on my credit card account, this must stop!

It is impossible to reach apple. I plan on contacting news channel 7 in Boston they have a fraud investigation department. So many complaints about my same problem on the apple iTunes web site. seems like no one cares at apple.

Why. That's all I have to say. Why do you have to make it so hard to get a custom Ringtone! I know this seems like a tiny problem and all but there's tons more thing I could complain about but I'm not gonna.

Look at android for example you make a Ringtone then you download it to your phone that simple! So just at least try to fix that.

Also if Apple doesn't come out with something extremely spectacular in 2 years then I am hands down just gonna switch to Samsung. So yeah.

Also the only reason I'm still with Apple is because it simple but now it's way to simple. Just come up with a really cool phone that has almost no problems like the galaxy s5.

You guys say it's all about the customer? WRONG! Worst management and advisers ever. I'm bilingual do I soke to someone in Spanish for lesser time wait and it went horrible. The girl needed so much more knowledge and so does The iTunes aha management.

He has to be replaced with someone that knows what they are doing. Who leaves out of the office and ignores the situation? Austin is ridiculous for customer service. Tired of getting the run around. I pay for iTunes and just can't get the adequate help.

I'm just trading this phone for a galaxy 6.

My daughter has one of your iPhone 5, which recently had an issues with the battery. She stop by one of your Apple Stores in the Towson Mall here in Maryland and received a new battery. The new battery was good for about 2 months before it wouldn't charge pass 70% and than one day she allow it to get down under 20% and it wouldn't charge up at all. Now the funny starts. We returned to the Apple store which we were told that the device and battery was good that she had to hook it up to her iTunes Software for a firmware update.

We returned home as did just that, update the firmware and once finish was told that another update was required did we want to install, will we did and the phone got stuck, which I believe it was the bad battery, during the up date the phone power off and on a few…

Over the years I have purchased many songs on iTunes. I have had a major computer problem and lost them all. It would appear that there is no way that I can get them back. It also appears that I have been extremely prudent over the years at AVOIDING Apple products.

I have been a Microsoft person for all these years. The only interface I have ever had with Apple has been iTunes and that appears to be a total wash....

After receiving an i-pad air as a birthday present I could receive e-mails but not send them. I took a 40 mile journey to my nearest apple genius bar at The Trafford Centre. I queued up and was told that it was an internet provider problem.

The assistant refused to even take the i-pad out of my hands and was adamant that it was nothing to do with apple. Very disappointing and incredibly poor service! I went into my local ICT store today and they fixed the problem in minutes and for free.

While I was searching through the App Store today on my iPhone, I came across a game under "puzzles" called "Beautiful Jigsaw" by Bigbird. When I opened the app it immediately showed me a nude woman with her legs spread. My understanding was that Apple did not allow pornographic apps.

I will have to immediately remove the wifi from both of my children's iPods; which pretty much makes them useless to own. Please remove this app from your store so that the Apple App Store is safe for children. Thank you.

When does Apple solve this annoying problem or do I have to buy an other tablet? As a customer I am fed up with this line:

"We're Sorry This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player. Copyright © 2012 Adobe Systems Incorporated. All rights reserved."

Deal with it and launch 'the Apple act of the century' and solve the problem as a service and as an obligation towards all your customers using an iPhone or iPad.

Just quite surprised with the quality of MAC BOOK ..

I bought one in Indonesia 8 years ago and after 6 years ,technical services informed me that the motherboard was totally broken .Price to change it was so high, that I decided to go again with a new Mc book ( serial number W80047RL8PW ).I bought it in Bali ( Indonesia) It' only 2 years and once again , the technical services informed me that the motherboard is dead in this new computer...The price of the spare part is once again totally crazy , and this time, they even quote a top case ( when mine is still totally ok !! ) I m quite surprise by the quality .. How come the motherboard can be so fragile !! I really hesitate now before buying a new computer .. Would like to know if this problem is often brought to you ... !!!

Thanks for…

I bought an Apple Mac as a birthday and Graduation present for my son in March 2011in NZ.He is a Graphic Designer and needs it for work.2weeks ago his power cable light did not come on and he noticed a tear in the cable. As he pulled it out it tore further and he took in to the Yoobee store in Newmarket where he was told that he could forget about it being replaced under warranty as he had cut it. The assistant then went on to offer to sell him a new cable I complained to the person in charge and the service manager who could only offer sending it away to be assessed for which a fee applied if "no fault found" and a waiver if job is a warrenty repair.

This clearly to me is a cop out and when speaking to numerous owners of Macs, found out that this is a common problem due to the way the…

I purchased an Apple i-pad from the Apple online store on October 31, 2012. I never received the item until Nov 5, 2012. On December 1, 2012 I called Apple to purchase a extended warranty. I was told by a person named Mike that I needed the serial number for the item and that there would be no problem.

I had to call my son who had the I-pad since it was a Christmas present for his daughter. He called me later and gave me the number of the i-pad and I called Apple to make the extended care purchase. A lady named Marie?

told me the department I wanted was closed and I would have to wait until they opened the next day to make the purchase. Today I called and after a 55 minute wait was told by a "Senior Supervisor" named Scott that I could not purchase the extended coverage since it was 31…

I bought my girlfriend an iPad for Christmas. Apple charged my credit card and shipped the device. 2 days later my credit card was charged again for a dollar less than the price of both iPads. they stated it was because the shipping was less they charged the card again for the lesser amount and I would have to wait for a refund.

Up to 2 weeks MAYBE. Then they said I would need to fill a form out to complain. Apple Sucks. I don't understand how apple can charge me twice for an iPad, yet they won't help me at all get my money back in a timely manner, especially around the holiday season. This cannot stand.

After lengthy email correspondence about being fraudulently sold an expensive 'support program' by an Apple employee while on the phone to Apple, receiving help with a computer problem, and discovering that all I got back from Apple were a lot of weasel words which purported to be helpful but which never actually provided an answer as to how this could have happened and not even an apology, I guess the same will now happen with my complaint about the Apple wireless mouse I bought earlier this year.

Nevertheless I'll try! This afternoon I sat down to do some work on my computer and found that once again the mouse wouldn't connect with the computer and despite following all instructions the computer took over five minutes to 'find' the mouse. This mouse worked perfectly for the first few…

I charged my iPhone 4S cos it was fault and after 3week of have in my new phone. It started to play up so I took it back this morning to discover the phone was fault cos it had been it water and tried to blame it on me the adviser I seen at first was no help then

I see another person and give me a new phone I'm disgusted with the services I revive and I'm not happy. Not sure why I got a faulty iPhone from Apple, or why they decide to sell bad products like this, wish they wouldn't blame the negatives on others and take own up for it.

It has come to my awareness that there is a inconvenient problem regarding the selection of city times on the iPhone, today I attempted to add Kansas City Missouri to my various world times only to find that it is not listed in apple archives, this has affected my work considerably because of the traveling that I do and the important calls I must make to the city on time! I expect when I spent a large sum of money on this phone, that it would have the capacity to list cities.. This is a embarrassing mistake on your part and a costly conprimise on mine. Please see to it that my problem is fixed so I may continue my work effectively.

Regards, James.

When i was growing up i thought to myself, (I will never become an Apple employee), "let alone apart of the Apple foundation"

by 1992 i was an employee and apart of Apple foundation because Steve Jobs wanted to meet me personally to record and make me apart of Apple. by 1993 i was cut out of apple by people trying to stop me getting any contract available for me by Steve Jobs.

in 1994 i was able to go to Canada and get access to the Apple Database to get any contract to my name or created for the sole use of my identity . by then i was able to finalise cars and shop designs as seen today with Apple. the only problem now is that i am not able to get any contact who can get access or get me recognised by Apple, in the event i got recognised i would be able to get back success other people…

i needed help with my i phone and drove to your Eastview store in Victor,NY. When i got there i was told that i had to make an appointment for another day . After hearing so much good about your service .

I don't normally don't write this kind of letter, I rarely complain. I drove 40 miles round trip and wasted valuable time all for a very frustrating experience. Is there something you can do for me.

I'm totally disappointed with iPhone as the issue is on software why do they keep putting the blame on our hardware when before installing ios6 phone was still totally all right. Reason is totally unacceptable. iOS6 is an inferior product and they should never have allowed it to be released to the general public.

Overall I don't understand, and it's something that I will have to live with every day. The software crashes all the time, I constantly find myself complaining about how poorly designed it is. Won't Apple please make something better in the end and release it for our own benefit, it's just something that has to be done with the next generation iPhone.

I bought my iPhone on 11/3/2012, when I got home I noticed the wi fi kept going in and out. I walk to the next room and it switches to 3G. I tried to take it back to the store where I purchased it on 11/6/12.

They said we would have to go through the apple company, that they would not exchange an apple phone. So I called apple, they said take it to an apple store( which is 1 1/2 away from my house), send it back(which will take 3 wks to get it back), or I can put an $800 hold plus pay shipping cost to get it back a little quicker.

I am very unhappy with these choices, it looks like apple would try to do more for their customers. I have bought 4 iPhones and an iPad, wow apple, it looks like you would treat your customers better. At&t should do more as well.

It says a lot when…

I've had my iPod touch 4 for a year and a half. The home button is now totally non-fuctional. I spent about $300 to pruchase this, used it with extreme care and now it will cost be over $150 to repair. I am extremely dissapointed.

I am considering buying another but am very hesitant as to whether, what must be a design flaw, has been rectified.

I powered up my Apple Macbook Air 13" and the screen had lines on it. I took it to the Apple store and they told me too bad. The man said I broke it by "possibly leaving a pen on the keyboard when I closed it.

That is absurd; I accept responsibility for carelessness. I leave it in a protective shell and I am very careful with all my electronics. I did not bump it, drop it, or otherwise abuse it. The technician told me the price to fix it is $453.

I haven't even had it a year. I read about many complaints of the same thing happening to other people via blogs on the internet. I am 65 years old and saved for a year to buy the laptop so I could do facetime with my grandsons in Oregon.

I can't believe that Apple doesn't have a complaint department. Can you help me?

My newly bought iphone 5 has problems regarding netwrok , hanging, battery backup n phone gets heated up badly during charging and apple service centre (IMAGINE NOIDA SEC-18) are not agreeing to swap it because they are saying that we couldnt find the problem and even my phone got heated up in front of them too. So just send them a notice or reply me asap what should i do now?

Thanks

I recently tried to download apps with my apple ID unsuccessfully. I called customer support and they wasted 30 minutes of my time trying to resolve the issue. The support staff placed me on hold >5 times and I spoke with 2 separate support agents both of which were clueless as to how to address my issue.

I have since created a new apple id and solved the issue myself. If you would like to verify the problem and the fact that is was unresolved please reference my old apple id username and my new apple id username.

A complaint with the BBB was also filed.

My last two computers are iMacs. I like them much better than windows and do not plan to switch back. I need to up grade my OSX to Mountain Lion. Unlike when I upgraded to lion I got it via thumb drive, I found out that is no longer g option.

I live very rural and I have several issues involved.

First I have no way to pay to get it from the app store. As I will not give credit cards out over the internet. With all the hacking I do trust doing business that way. Even if I could call in and give a credit card number and then down load we have internet service issues w/hughes net.

First I am not allowed to down load that much on my plan.

Secondly even if I do it at two in the morning often large down loads get corrupted and you have to start over again. Basically for people in my…

I bought into a two year contract with Verizon for my iPhone 4s. I just recently started to stream video on it, alls well till a piece of crap ad for your iPhone 5 pops up and sticks around. In the process of trying to view a show missed on tv in comes the you are the lucky winner routine, of course I couldn't just close out your ad.

End result I've got a piece ad stuck in my phone and I can't get rid of it. I still can't do what I want with your product because you want me to buy another. That's the bottom line. Don't hold your breath, I don't want anything to with apple until my present iPhone 4s problem is corrected.

I just thought I would inform you people of apple that apple is turning into nothing but complete crap. I had the 3s, had just bought it. All of a sudden it stopped working. Then I got forced to upgrade with money I did not have into the 4. I've had this phone just a few short months and all of a sudden this one is not shitting the bed also. My boyfriend has the 4s and is doing the same thing. He's had iPhones for a very long time.

The phones don't work half the time, drop calls and are slower than hell. We are very unhappy with every problem we have with these phones and they just keep costing us in the long run for piece of shit phones and it's becoming obnoxious. I just thought I'd inform you we are not upgrading in the future to yet another iPhone seeings how all they ever do is screw…

I will NOT be buying ANY of Apple's products, though they are beautiful. The only real reason I personally would give to purchase an Apple product such as the iPad would be the apps and I will be giving Android every last penny that I have in the supreme hope they overtake Apple's market dominance in this area. I made this decision ultimately after buying a book through iTunes and found out that I cannot use it due to DRM restrictions. The very damn least you could do would be to let me use it on my computer and now I have wasted 12 dollars. Screw you Apple. I will now buy a Transformer Prime, even though I have the original transformer already.

I also have an Android phone. Every product from now on will be Android-based. I hate you Apple. You will not ever get another one of my red…

I returned items to the Apple store last month that my 12 year old daughter has bought on her I pod. I found a gift card that I want to return because I don't believe in stealing because "thou shalt not steal" and I'm trying to teach my daughter to do the right things. I called 800-676-2775 for a customer support representative and I had Ciara Johnson. I told her that I want to return this $100 gift card and Ciara replied that I couldn't. She said that I should either use it or give it as a gift to some one. When I returned the other items I told the representative that they should put a stop on this card and they said they would and I would be responsible for the amount used, which I agreed. If I give this card to some one it wouldn't work and maybe even some trouble.

I asked Ciara if I…

I have had my MacBook Pro for 6 months. In that time, I have already had to send t in for repairs TWICE. Both problems were hardware problems, and were not caused my any misuse of the product on my part. I am highly disappointed in the quality of apple products. I paid full price for my MacBook Pro and have taken extremely good care of it. I expect my $1000 computer not to break on me for no reason.

This has been highly inconvenient for me, since I am a college student. My previous laptop was a Dell, and I never once had to take it to be repaired. If I had waned a crappy piece of machinery to call my laptop, I would have saved hundreds of dollars and bought a different brand. I hope I will not have problems like this in the future, but I'm sure I will. Hopefully you fix my computer for…

I purchased an Apple Computer (Desk Model) in May of 2011. It took a lot of though and research before I made a decision to purchase the computer because the cost was so much more that a regular PC. I am not a heavy user of the computer.

I am retired and I wanted to get a good reliable computer that would last a long time. In June of 2012, my Apple was dead. I took it to the Apple Store and to my surprise they said the problem was either the power supply which would cost approx. 00.

I was totally upset, because the computer should have lasted much longer without a problem. 00, which I did not have. Of course the part was good for 90 days. Well, right before the 90th day, my…

I spent $1700. on a Mac Book Pro. With that I could have bought 5 windows laptops. But Apple products are suppose to be such great quality. So I got a Mac. I had been having issues with there being a sound like something was sliding around inside and then the screen would go crazy.

I took my macbook to the apple store before my warranty was up. They said nothing was wrong, but they cleaned it up for me. not even 3 months later my warranty is up and my macbook quit. This thing did not even make it a year and a half but apple is calling it 'quality".

I had to replace the whole hard drive. And paid out of pocket because they would not acknowledge that I just had it in the store a couple months prior. I just want Apple to make it right to maintain my belief in the Apple product.

My ipad3 is still on warranty and i cannot use it. It completely collapsed. No place in warsaw wants to change it because they say it looks someone wanned to open it. All mobiles open. I believe my brother have tried. But anyhow it didnt react to anything.

So i find it very unfair the way im treated in apple stores. They offered me change for half price! Its not worth it since its gonna fail again. All of my 4 ipods where failing me but not up to this what happened with ipad3. You give me no choice than give up with apple ultimately.

Im better off with samsung. All three of them i have there is no problem with them. And all my curiousness for something new is in vain. I want you to know how dissapointed iam.

I am on my iPad and my volume isnt working at all! I try and turn it up or try to turn it down and nothing comes up! But when I flick it from no sound with the line through the bell to sound it comes up I do have my volume up when there is no volume and it stays that amount.

I tried to listen to music but instead of having that white line at the top right corner with the nob to move the volume up and down it had no nob at all! I have tried switching it on and off but nothing has happened! It just stays completely silent with no complete way of turning it up or down!

My wife wants to show Facebook photos from her ipad to her mother in a clinic without internet connection. How to download the pictures on ipad? I can download them on my Mac. So just transfer the photos. Easy? ipad has no usb port. Use photostream? Easy? Last time this took me 3 hours.

Suddenly the photos arrived, without notice. I am unable to reproduce that successful result now. It's a nightmare. I connect to ipad, and send my photos to "the Cloud", but ipad says they aren't there. Help files don't help. Google has an entry where someone says to "sync the photos on the iPad device, in itunes". I have "ipad device" on iphoto.

But no way to "sync", it refuses. Why this torture every time? I long back for the days that I simply used a memory stick.

I had bought an IPhone 3gs in Mumbai. After 9 months from purchase due to prolonged issues in the device I took it for repair to the Santacruz service center. It was replaced in a weeks time and I believed I got a good replacement phone.

Within two weeks the phone started shutting down on its own and finally it went off completely and I was left without my contacts and other data. I took it again to the Santacruz service center and got a call after a few days saying that my device has been opened outside Apple and they would not repair it.

Its been frustrating to have lost my contacts and to be without a phone due to which I have missed out on few important meetings and appointments. I need to be compensated for the mental agony caused by all this.

I bought an Ipod 6th genertion 2 years ago after 18 months the volume button got stuck, since it's not part of warranty I got a new Ipod paying 70 euros. Now six months later the on/off button got stuck, and once again got a new Ipod paying 70 euros.

Now honestly I think the fact tha the buttons get stuck is a problem of production and not caused by the fact that I pusto hard on them. What if it happens again do I continue buying new Ipods forever. Twice in not even two years is a bit too much acrdin to me.

I just bought my first smart phone two weeks ago. I purchased it with a two year contract. I could not afford any assessories or anything extra such as a warranty at that time. The iphone 5 fell off my son's lap onto the tile and the screen broke.

I was told by the apple store that I would have to purchase a new phone and that they could not replace the screen. I would not recommend the iphone 5 because it's not durable. I wish I never bouth a smart phone and stayed with my old durable and reliable flip phone.

Now I'm stuck with a broken iphone 5. I hate it.

My iPhone 3Gs stopped working after 11 months of use. I called the apple tech support where they charge $30 to help make sure its not a simple problem. I hesitantly obliged knowing it wasnt a simple issue and figuring I wouldnt be charged when they found this to be true. Tech support has you hold down a couple buttons at the same time (which I already tried 20+ times myself.) So, they couldnt remedy the issue and I was told I would have to apply for a refund of the $30 since it was a problem w/ their product.

I told her I didnt want to apply for a refund, I just wanted her to cancel the transaction then and there. She said he would, yet the charge is still on my statement. I wish this is where my complaint ends but it's far from over. The technician told me there were a few ways to…

I have $17 left on my iTunes cards at the moment, but I will not get many of my songs because of the way they do business. I have been locked out of my account and cannot find anyone at Apple to help me recover my password and email. They won't believe me!

I am using new Apple iPhone 6 and am not happy with my service. When I connect to 4G the signals on the top left corner immediately drops to 2 points and stays there. Again when I turn off 4G internet the signals come back to full strength of 5 points.

I am using my phone in Lahore Pakistan and Warid is my company. I expected better signal and service from Apple on this. I am hoping that someone can please help me figure out this problem.

Giving you 1 star because I can't give you less. Hideous rip off artists you are at Apple. I am. . .

0. Apple customer since the late 80's. 1. Forced into iCloud (and have to pay for it) 2. iPhone 5 ruined after last software download (had to keep in plugged in 24/7) 3. Forced to buy an iPhone 6 4. iPhone 6 not compatible with my MacBook Air. 5. Now I need a new MacBook Air too?

I feel totally ripped off and pushed into a whole new system that forces me onto the iCloud, and forces me to upgrade the Apple products I own in order to do so. There has been no transparency in this thievery towards my wallet and its contents. You people are Machiavellian.

To Apple store Biltmore phoenix. My iPhone shows warp issues I started out to call apple Warrenty dep and they were most helpful they offer to send a new device under Warrenty or I can go to the Apple Store have them Warrenty swap out my warped iPhone 6 so

I goto my appointment on January 30th 6:50 pm to get a new device instant so the genius guy name Austin looks at my phone and takes it in the back to run it by some one exam in and whatever and he comes back out 5 min later and hands it back to me say in were not allowed to Warrenty your iPhone 6 it's not covered and I look at by phone in shock and

I say instant Austin you took my bent iphone back there and either you or the tech guys spent a long time back there in try in to straight in it back out yea it looks straight and did made…

3, my wifi keeps getting disconnected. Is apple aware of this known bug or will they be fixing it soon? It's upsetting because every time I seem to get a notification from Apple and update the operating system there are bugs early on. 0 version line.

I am living in South Asian country 'Nepal'. I brought second hand iPhone 5s six month ago. Now my iPhone has following problem. 100% or full charge of battery is not giving backup maximum 4 hours only on standby mode.

Some lining scratch seen when I on my iPhone in the border side. So, please give me suggestion that where I can contact to solve my iPhone's problem

I live in South Asian country 'Nepal'. I brought a second hand iPhone 5s about 6 month ago. Now, I have 2 types of problem on my iPhone 5s. I have charged 100% but the without any use(like: conversation or use of net) only on standby mode all the charge of battery finish within 3 hours.

Some sign of scratched seen on the border of the screen, when iPhone has been on and automatically it will disappear itself. So, please give me suggetion that what I will do and where I will have to contact in Nepal.