Apple Vacations

Absolutely HORRIBLE service. My husband was diagnosed with cancer a week before we were to leave. His treatment needed to start the day we were to leave. We did not want to travel to a third world country with him sick and could possibly get sick there.

We had purchased travel insurance but we have been fighting them for months to try and get our money back. They only want to issue us a travel credit that expires in a year. We do not know where this cancer diagnosis is going to lead us in the next year so not even sure we will be able to travel.

It appears that they got the money and have no intentions of a refund. Thank you Apple Vacation for being kind caring human beings! So tired of these money hungry business that have no care or concern for anything but getting their money.

I WILL…

One of the worst travel experiences I have had in my life. So stressful to the point I almost just didn’t go. I booked a five day vacation to Nassau Bahamas Breezes flying on Delta Airlines. The airlines canceled the flight two hours before I was to leave for the airport and rebooked for the following morning.

I tried call Apple the entire day spoke to about seven representatives. Trying to explain what had happened. They all had something different to say and at the end of each conversation said that they were going to email the hotel and then email me with the confirmations which never came.

I personally called the hotel. Although the hotel told me Apple had to contact them they were going to put a notation in their computer system. Apple representatives kept reassuring me that they…

I originally booked my vacation on 3/16/2023. When I booked the actual trip (3/16) I booked 6 of the 8 people. Apple said it would make the change and I would get a new reservation confirmation for the 6 people.

Finally got my new reservation on 3/29. My per person price went from $549 pp to $619 pp. Apple won't honor the original per person rate because they said they used the 3/29 date to make reservation. Said the price had changed in that time and we would have to eat it.

I even put the deposit down on 3/16 to get that rate. This is such a misconception for the consumer. I will now have to eat the extra charge based on Apple Vacation ignorance. They are standing behind it took 15 days to change their reservation internally.

I will never recommend or book through apple again.

To whom it may concern, My wife and I are currently staying at Dreams Jade resort in Cancun, Mexico, room 1120. We typically travel via Apple Vacations once or twice per year staying at AMResorts. Unfortunately, my experience has been less than satisfactory concerning the dress code.

When entering the Carnival International Buffet I was informed that I needed to have a “sleeved” shirt on. I had a full t-shirt but the sleeves were cut off. When I asked why I needed this, because as I looked around the room many women had spaghetti strapped shirts and far less clothing than my shirt, I was told it was a policy for men only.

When I continued to pursue the rationale of how men could be discriminated against because of clothing they then said it was due to sanitary conditions, yet many…

I’ve booked a vacation and had to change my flight. Called back the day before the vacation to change my flight back as I needed to be back home sooner than expected. Paid for the flight change and received a confirmation that it has been changed but when I looked up my flight details on the airlines website it was showing the old flight.

Called Apple vacations to see why the change is not reflected as I received a confirmation and paid for it and they had no answer. They told me that it has been escalated and that I should be receiving a call back but nothing so far.

The flight I wanted was a sold out and I was told by the rep that they can’t book one way flights as there is nothing not one other flight that would work for us but it is with a different airline. I am beyond frustrated…

Hello. Wanted to express my extreme disappointment of this trip Riu Sante Fe. We booked 3 rooms requested one of them to have double beds. Due to the timing we checked in they said they had no more double beds but could check the next day or so to see if that party could change.

While checking in we needed to add an additional person to the room which that room had only one person scheduled to stay. I called apple vacation customer service to add the additional person ahead of time and was told I needed to do it at the front desk since I was close to the travel date. 00.

I was stuck as what was I to do we were already…

If I could give this company zero stars I would. We have tried booking a vacation for 3 days now and no one will help us. We have spent HOURS on the phone with NUMEROUS customer services reps to no avail.

Most recently we spoke with a man who identified as Wilfredis Contrera. After 2 1/2 hours he was unable to figure out how to book our vacation and refused to let us speak to a supervisor. We have wasted days and hours and still have not booked our vacation.

We have used Apple for 6 years and we will NOT Abe using them ever again!

I booked clients - Res 2B9D00AB to Punta Cana on March 25th. They were very disappointed - that they paid for something they did not receive. The paid for a Corner Swim Up room for privacy and it was not available to them when they arrived.

Who do I send an email to get them an answer

The worst company ever!!!! They don’t even have any manager to talk to, sitting on hold for 30 minutes , talking to one guy for 30 minutes then he transfers you to another and you have to start again in the end they ask you to email them( which i did 1 week ago and

never got the respond ) bunch of bs people that can’t help you with anything? I wish they had the office near me , i would fucking destroy everything there

This company is a scam. They sell travel insurance and then change your vacation, forcing you to use the $150 travel insurance.

I booked a vacation through Apple Vacations. Two days later, both my departure and return flights were changed by 6+ hours, effectively changing my vacation from 5 days to three days. I called Apple Vacations. They are NOT a a customer service organization. They had 1 hour wait times to speak to a person. They, when you connected they passed you around to various departments before eventually just dropping your call. I spent a total of 10 hours with three phones over three days on the phone. I received no help.

They kept dropping my call so that my request to cancel was after the 45 day cancellation window so that the low cost cancellation was no longer an…

Experienced medical emergency while in Mexico, hotel was less than helpful, offered no assistance, and Amstar would not honor or transfer. Cut trip short to save my travel companions life, the emergency landing proves the severity of the situation. Apple didn’t respond to emails or calls while in destination nor now.

The chat assistant is a joke. What’s it take to be helped?! Sean Waterman isn’t listed in the “agent directory” and his email robot like response shows no one cares about their customers here.

Stayed at Breathless Rivera Maya and beyond disappointed with the hotel and service.

It took me 5 days to finally get a resolution on making a change to my reservation. I was a travel agent and sold Apple Vacations all the time. They were a reputable great company. I still make travel plans for my clients and after this experience I will never sell Apple Vacation again.

I am disappointed in the service and the lack of knowledge your agents have when asking questions and when I asked to speak to a supervisor it took 7 agents and 5 days to get there. All the notes are documented so you can take a look at the reservation.

For all that I have been through I feel some type of compensation should be given. The confirmation number is H00RA0AP. I would like a response to this matter. I have spent 5-6 hours for 5 days trying to get a resolution, that is not acceptable.

com and…

We purchased a tour from Apple vacations representative at the hotel Riu Palace Isla Mujeres. We were told the drive to a tour is 1h40min one way. What a lie! 3 hours later and we are still driving. I call this false advertisement!!!

The sad part is that no one will do anything about this! They lie to you to sell tours and then do nothing about this. No accountability. Not happy with the service…

: N7F110AP I changed my outbound flight and discovered when I contacted United Airlines I was told that Apple never reissued the Ticket to reflect the new flight numbers and times. The Reservation needs to be updated since it doesn't show up on face of Itinerary.

I spoke to several agents who were clueless and have no idea how to properly do their jobs. I am going to give Apple Vacations one more day to make this correction, or else I will cancel my booking and pursue legal action!

I was drugged at the resort we stayed at on the Apple Vacation. I just got back from Jamaica through Apple Vacations. The trip started out showing up at airport September4, Saturday, morning 3:30AM, and the Kiosis were up and running.

We never experienced Kiosis on check in. Usually there is an Apple Rep, with the flower shirt to greet you. Nothing like that. When we put our flight info in, we found our flight had been cancelled. We were never notified by email, phone call etc. Nothing.

It was rescheduled for the following day. I was on the phone all day Saturday regarding this situation, talk about a wasted 12 hours on the phone. so we had to find a covid testing site to do…

I have been booked for s trip to Iberostar Jamaica sine last January and besides my first contact with a booking agent who was wonderful it has been a nightmare trying to get either support or have someone reach out to me after my initial reservations were made. The reason for my request for support was where as there are Covid restrictions in place as of two weeks ago by the US State Department and that I am supposed to travel there in two weeks I would like to speak with the staff of the resort personally and

have no way to reach out to them and the e-mauls that I have sent to Apple support have gone unanswered multiple times. 00 on this vacation and do not expect the horrible customer support that I have received. I travel several times a year and at this time I would never consider…

We were to go to cancun from march 31 return on April 7 I called to cancel it 7 days before we were told that a refund would be sent have never received one yet called 3 times got a different answer all 3 was told that it was being processed it has been over 4 months since we had to cancel because of the covid virus our reservation #2A32AOAP our home phone # is 765-4508045.

I started calling Apple with 2 -4 hour wait times every single day, live chat and 18 email to cancel. I d be in JAmaica with no where to go. Now Im sitting here on my 20th hour of talk time with them of trying to cancel & they want to keep my insurance fees..

NO way they booked me at a closed location.. would be stranded.. this is not me trying to cancel with my insurance due to illness or etc.. I will never use this company again.. 17 years I ve used them ..

And now they are stealing my money which 20 hours of talk time to them is now cost my triple that money if Im to send them a bill for my time.. I ve complained to BBB, consumer affairs, a lawyer now involved, and dispute with my credit card.

MY husband is disabled Veteran and this is how they treat him.. sending us to closed…

https://www.tripadvisor.com/ShowUserReviews-g3176298-d579774-r729877618-Iberostar_Punta_Cana-Bavaro_Punta_Cana_La_Altagracia_Province_Dominican_Republic.html?m=19905

To whom this may concern , I booked what I thought to be a dream vacation from apple , agent Joe cato ext. Booking number B9L100AP , I told joe I wanted a beach front room with a swim up patio , after what I though he booked I found out later he neglected to do , I had to have your department investigate the phone conversations of this booking , the results were he made the mistake of not booking this room.

Now there where no rooms avail of this type of room he had to find another hotel with a swim up patio beach front room , Joe contacted me and said he had a room like I requested at a place call Grand Royal and said it was a beach front room with a pool connected to patio type room , I agreed to book this beach front room , booking number 6Q2BOOAP , Well when we arrived to dream…

We booked an Apple vacation through our travel agent Absolute Travel to Cancun from Denver. The shuttle at the airport picked us up and began to drive us to the Barcelo Maya Resort. During the trip, at full ear piercing volume, all I heard was to be weary of anyone not wearing an Apple Vacation blue shirt.

"Run away" from anyone offering you a tour anywhere in Mexico that isn't an Apple Vacation representative. They will "rip you off" and worse. "It is imperative that you meet with you Apple rep. " This was very annoying, we couldn't go anywhere, we were stuck in traffic, in the bus, listening to the sales pitch.

At the resort I received a phone call from Jesus and Violet every morning at 9:00am and other times at 8:00am!!! This is absolutely unacceptable!! I will never use Apple…

Six in our party booked an excursion from the Riu Palace in Playacar Mexico on June 18th. We went to Playa Mia your Apple guy really doesn't have a clue what the excursion entitled and even had a video of him doing the excursion.

He told us that boat will have 20 to 25 people on it ( it had 66 people on it ) Do you realize how hard it is to snorkel with ALL these people bumping into you. He also told us there would be food on the boat during the excursion.

( No food on boat it was just at the stop on the way back, He did say that there would be food there ). When we went the sky to see the star fish we saw none the rep said you would see many.

The party of six in my group are really disappointed on the $99 dollars a person we spent on an excursion that he promised and didn't deliver. We…

I'm filing this complaint while holding on line to speak with someone and make a payment on my vacation. It has been 40 minutes so far. I called last night and was on hold for 50 minutes before hanging up.

This is not what I would call excellent customer service if you are paying $8000 for a vacation you should not be on hold for a hour to make a payment. Help please

I was trying to book a vacation to the Dominican Republic now for over 4 weeks. The agent that responded to my initial call passed me on to another person that never returned my calls. After reading all the complains with Apple I'm now glad I was not able to book with Apple.

I used a local travel agency and they got my family of 8 needing 4 rooms booked by the end of the day! Apple Vacations is loosing a lot of business because of poor communication to your customers!!!

I was quoted a price for my Vow Renewal in Cabo, MX - Dec. 2019, for family and friends. It was like pulling teeth to get the young lady Kristen Hillegass to return phone calls or respond to emails. After several weeks of trying to get updates on this contract, I receive it with significant rate increases.

1st, I clearly understand rates go up until you lock in with deposits, but I can't do that without the contract. Once I received it, we have 24 hours and that wasn't enough time to get family on board with the huge increases with their rates and fees.

Once I received it, I replied to Ms. Hillegass right away and ask for some clarity regarding the rates. I wanted to work out something, because my family was sooo excited. I was even willing to pay extra for some of my guest.

My husband…

I booked a trip April 20th to the 27th 2019 in the Dominican Republic. I paid for my cousin and his wife to go as well.. I did not get the insurance on our trip as my husband and my family have been going there for many years, unfortunately he has past away 3 days ago at the age of 52 and just retired from serving on the police department for 24 years. Im being told that i can not get my money back due to not having insurance. His wife does not have the money to pay me back nor does she want to go without her husband. Im asking if this is true due to a passing of a person, you still will not give a refund? If you need a copy of a death certificate, i can provide that.

I need a answer to this question so i can figure out what my next step will be - im the one out of the money, and i cant…

I called Feb. 2019 and booked a MAUI trip with Peggy McCormick such a wonderful speaking woman who I thought understood my situation. It is our 50th anniversary. She emailed me my itenary and I told her I was not good on the computer.

Staring in March I called her 4 times no call back. I called and talked with Bob he could not help me print my itenary, I thought I needed it for the airport to get our tickets. I finally reached Peggy on 3/13/19 she gave me the help desk.

I spoke with Joanne and we could not get my itenary to print. She than asked me why I wanted to print it and I told her for the airlines. Joanne told me that in 41 days I would receive a packet with all my info.

This would be after I have paid for our trip. I will NEVER use apple vacations again. I will let everyone I…

I booked a package back in October 2018 - Unfortunately we had to cancel due to unforeseen circumstances, apple vacations said they would refund part of it and give us credit for the air. Today... m. ) to book another package and use my credit to no avail.

This is frustrating - I need to use this credit and book something else - can't talk to anyone, no number or customer service e-mails :0(

I want to say, this is an old complaint but it stuck with me and my husband enough to skip our annual vacation with apple and take vacation within the states. I should have said something last year, but I was so disappointed and vowed to not use apple again. And we didn't.

Me and my husband went to Mexico to Barcelo Riviera Resort leaving January 26th 2018 to February 2nd 2018 out of Rockford Illinois. We have traveled Apple approximately 15 to 16 times. Only had minimal issues. This time I was finally just tired of the fight.

When I booked my vacation it was for my husband and I's 30th wedding anniversary. My travel agent from Gullivers travel out of Bettendorf Iowa sent a request for a king bed because of the occasion. When we arrived we were put in a room with 2 double beds. I did…

Junior Suite Tropical View is the room we were supposed to receive - reservation is below as your system would not accept a pdf attachment. We received a room facing the service entrance parking lot. I am inquiring what the room rate difference is and how to go about receiving a refund.

Additionally, we traveled with 2 other couples who received the correct rooms. We were not able to join in the fun on a regular basis as our room was on the other side and up on the 3rd floor (facing the service entrance parking lot).

We tried to get them to change us, but they did not have a room for us. We are making a stink out of this because this also happened to us with Southwest Vacations when we went to Cabo in 2017.

I would really appreciate some kind of compensation since we paid for the room.…

I was booked on a 6 golden apple vacations a few months ago. I requested adults only because it is our 10 year anniversary and during spring break in March. I was told that is was not originally booked that way.

I requested it and when they looked it. My original booking was changed when I read the reviews and they were terrible. I called the next day and the agent talked me into doing the 5 golden apple adult only vacation.

I have never done this kind of booking but I was assured it would be great. I looked on the invoice the after it was booked and noticed it was NOT adults only. I called and it was not available.

I told the agent that my reservation was supposed to be adults only. She gave me to a supervisor who was going to look into it and call me back. I never got a call back. I…

I booked a group trip for the Sandos Caracol Resort in Playa Del Carmen when you had the promotion of the 11th person flies for free this summer. Ottawa Travel Agency, Ottawa Illinois 61350 is my representative. Georgia Brown, owner, had discussed this special with me and my group stating what a great resort it was and that she had visited there, so we booked it with the understanding of the special.

Beginning on September 1 Georgia sent emails to the Sandos Caracol Resort Rep Wendy confirming that I was going to receive the discount. Months have gone by and rarely did she respond and when she did NEVER did Wendy state that the booking should have been created a different way that how Georgia booked it and is NOW (this past week) stating the I do not get the discount.

I am not very happy…

Regarding Booking #0054920250. Customer service has been very poor. This is the second complaint we are making and responding to your response. Your response is not good enough for us and we are pursuing this matter further. Yes, I called asking for an extension and your agent said that was fine.

Your agent also said we were paid in full when the final payment was made. You said that you left a message on 11/12/18 and then canceled our vacation because we did not respond. We did not get your message.

You said that was your only attempt to contact us. That is bad customer service. Apple needs to go above and beyond for us. Our vacation that was planned for months did not happen because of your very poor customer service.

If we owed additional funds it would have been paid. Your rudeness…

I purchased a vacation package through Apple to Cozumel. The plan was for my ex husband and I to suprise our grandkids who would be there with their parents. I am living temporarily on the east coast for work, my ex, my daughter and her family live in the midwest.

We booked the vacation together and arranged our flights to meet in Atlanta and continue to Cozumel. He offered to bring my valid passport from the midwest and give it to me in Atlanta. Upon checking in in Boston two hours early I was denied boarding without a passport as my final destination was Mexico.

and considered a no show. Of course I had my license and other id needed to travel within the US. I had two separate flights and would have to transfer to the international terminal for the second flight. I had purchased the…

Apple vacations RIU ANTILLES. Aruba--------above stayed at Riu Antilles October 24, 2018--October 31, 2018. This was our 3RD tie staying at Riu Antilles. SEE ALL LISTED COMPLAINTS--- As this was our 3rd stay at the Antilles---it is noticeable that the rooms and the lobby are in desperate need of updates.

The restaurants and buffet Atlantis has certainly lost major appeal. The food selections were not comparable to previous years and the all appeared to be understaffed. As a single person, looked forward the evening shows---these were SO BAD< that I went to the Riu Palace for evening entertainment.

And, Again, as a single person, I used the Salon for a hair style and pedicure----------The hairdressers really need trained--------my hair style, was so outdated that I was…

Summitted a complaint no response.

I called in in Feb 2018 asked about insurance I purchased the insurance I was told and now my father is going to pass in the next day or too. I called canceled my trip for thanksgiving day. Was told that my my CC would be reimbursed last Thursday or Friday.

Called yesterday and was told we are getting vouchers. Not what I was told in February or last week. I am done with apple. So are my family and friend. Money was going to the funeral I called in February so my fault you agents then and Thursday said money back but now vouchers when I needed it for a funeral. Heartless people and company.

Never again alway used apple so did my family and friends never again. Thanks your untrained and heartless.

I booked a vacation through one of your travel agencies and paid a $600 deposit. I was not told when the remainder of the cost of my family vacation to Secrets, Montego Bay would be due and did not receive an email.

I emailed the the agent Mathias who took care of me at the Apple travel Agency in Fayetteville, AR. Thee street name is 24, East Meadow Street. I told Mathias that I would have to cancel my trip because my son was sick and had been advised by his doctor not to travel.

Naturally myself and the rest of our family were very disappointed that we would not be able to go to Jamaica over Christmas,2018. December 24th-28th. We were very much looking forward to a short break. I am recently widowed and wanted to make Christmas a little brighter , as I knew this would be a very hard…

Check in was awful. I had just been purposed to the same day. We were sent all over for food. Nowhere was open. No rides offered. Staff rude. Room was disgusting and dirty. Room service food was cold and gross.

Was hung up on when i requested a robe. Couldn't get towels or blankets and pillows or ash try until multiple calls and app requests. We are being given 1 star service and didn't pay this much for a horrible stay.

Nobody ever got back to us. I called apple and after nearly an hour we were told it's tough and we will have to pay a significant amount to upgrade. No apologies....

We have used Apple Vacations for many years. This will be our last! Called to pay a payment, there credit processing wasn't working properly.. I called my bank it had been taken out.. Called Apple Vacations back, no record of it..

bank said up to 30days to put back into our account.. Apple truly didn't care.. The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension.. Ended up putting on another card.. so today called to make final payment..

need the last card you used... could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude.. Very disappointing with this company..

Travel alot with company, but not again..

We have used Apple Vacations for many years. This will be our last! Called to pay a payment, there credit processing wasn't working properly.. I called my bank it had been taken out.. Called Apple Vacations back, no record of it..

bank said up to 30days to put back into our account.. Apple truly didn't care.. The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension.. Ended up putting on another card.. so today called to make final payment..

need the last card you used... could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude.. Very disappointing with this company..

Travel alot with company, but not again..

Please have Dana Washburn refrain from calling my office and hanging up on me.

This is disruptive to my office production.

July 26 2028 I’m with my husband and son was checked in to Grand Palladium Punta Cana. During the check in, we have a problem, the check in staff wanted us to pay extra for my son $ 470. 00 , they thought we paid less than we did.

They thought we paid for a child ( my son hi is 14 years old) . We already payed all the money to the travel agent Anna Szalkowska Sun Travel for 7 night all included for 3 people. This caused us a lot of stress, we contacted our agent in USA and she said we pay already and we do not have pay anything.

She contact with Apple vacation to check what happened. Next day Apple vacation contact with us and agent said we do not have to pay for anything. Agent from Apple vacation said this is Grand Palladium mistake or they tried to charge us more for no reason.…

Hello my name is Joe Venere. Me and my family of 5 recently booked a vacation to Punta Cana at Riu Bambu. This was supposed to be a once in a lifetime vacation for my children. The management at this resort was rude and very unprofessional.

My children had to sleep in a room with sewage gas for 3 days before the hotel would change our room. We were told multiple times the problem had been fixed but after we changed rooms 3 days later we found out that they did not even attempt to fix the problem until the following day.

After contacting the hotel apple representative the management still failed to resolve the problem. They would not even come to the room to smell the odor but instead sent a bell hop who soon as he got to the hallway said he would not go to the room because of the odor.…

The trip we had was very nice and the people truly friendly. The only drawback was that I was eaten alive by something in the bed. I spoke to the Hotel the first night and they sprayed and I continued to have issues.

We inspected the bed and it wasn’t bed bugs nor mosquitoes.

Finally, when I got home, my clothes were infested with ants that were aggressive and enjoyed my legs on the way home on the flight as well. It was not a full pleasure trip for my first time out of the USA, because of the bites from the ants all over my legs, arms and back that caused huge lumps all over.

R. in February of this year 2017. I upgraded to preferred adult only level one at the melia Caribe tropical . upon arrival was given level bracelet however was put in family section for my room. After finding my room I returned to the desk to ask why I was told that they needed my room for a wedding coming in and a poker tournament that scheduled in June of this year.

prior to going on my vacation I was never advised of the change in the package I purchased. Nor was I advised by the check in upon registering. Blind sided and stuck this I made the best of it. R.

to meet him at the desk next day to get departure time. I arrived at the desk he was not there at the time given I sat for 2 hours in lobby and he wasn't there. I wasted 2 hours of my vacation time.

You should understand that I…

Booking #0054195330 please review all of the notes on this. I booked to Punta Cana. First representative sold me something that didn't exist along with phony pictures of the hotel of the room I was getting. picture number 16 for the puntal cana Palace. I called to ask questions and the next representative said that the room wasn't available nor was it ever available yet on Apple Vacations web site it had the picture of the room and the rep. said she contacted the hotel requesting the picture room.

Bad that I was lied to when I booked. when I called the rep. reviewed and listened to the phone conversation that I had originally. Listen and you will hear that she lied to me. That's not nice. I did get my money back for the trip. Look at the notes 4 different conversations took place prior to…

I booked a hotel room through Apple and the shower ended up being terrible. How can I contact the refund department to request my money back? Here is a photo attached of the dirty shower I found in the room.

Booking number # 0053874097. 30pm to Dreams Punta Cana and we were offered right away an upgrade to preferred room. It was fishy right from the start that they offered us a "better room" for free. We wanted to see a difference so we went to see both of the rooms- upgrade and the one we booked.

When we entered the first preferred club room we noticed that the room smelled like mildew, mold and people's sweat. We smelled pillows and sheets and they were disgusting, damp with yellow spots all over them. Then, the usher boy showed us the regular room (the one that we originally booked). Smell was the same.

We didn't see much of a difference between upgrade and regular. My wife has severe allergies and she instantly started sneezing and coughing. At…