Applebees logo

Applebees

2.0
590 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Kathleen

Jul 24, 2023
0

Poor Service, We ordered with our drinks, waited for a long time for drinks - beer and two burgers took twice as long. One with no sauce and the other one too pink. Manager sitting on his butt.

The service at this location is terrible.

Aston Pennsylvania

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Gary Adamson

Jul 22, 2023
0

Taylor was asked to too take her break with us and she got wrote up Really is that not this thing to do..she is very sweet and always very good to ui..I thank rules need to change.

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Yvette

Jul 21, 2023
0

Today 7-21-23 I visited Applebee's in Farmington NM. Food and service was great. I experienced EMS come and take an employee of Applebee's who was over heated to the hospital. The waitress who served us said they had to send another employee home because of the heat.

I asked why it was so hot in their. The air-conditioning was NOT working. There was a air-conditioner sitting on a table. I asked why they were open if there is a heat advisory for Farmington with no AC. Why is this restaurant open with no AC?

This makes me think you don't care about your team members???? I'm confused

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Shameka McWhite-Joseph

Jul 20, 2023
0

Good morning. My name is Shameka McWhite-Joseph and I placed an order online last night and was very i]disappointed with what I received. The order was picked up at 9:23 pm. At 9:54 pm I called the restaurant hoping to speak with the manager and no one answered the phone.

I have a few things I’d like to complain about. The containers weren’t sealed properly, I ordered molten cake and there was melted chocolate all over the other containers which was a mess to clean up when handing out the food.

Also, the boneless chicken I received were cold. I ordered a rib basket that was to include french fries however, all I received was a container with ribs, no fries. I spent $56 for that food and I did get my monies worth.

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Robert L Smith

Jul 20, 2023
0

I am a doordasher here at Applebee's store in Geneseo NY. And was told by an employee that they DID NOT HAVE A TO GO PERSON AT THIS TIME. WHO IS RUNNING THIS GOD DAMN STORE. CAUSE THEY ARE DOING A REALLY SHITTY JOB!!!!!!!

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Susan Puzio

Jul 19, 2023
0

Order was wrong

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Christina

Jul 18, 2023
0

I have no complaint about the food, the staff, or the service. They are excellent!

What really needs to be addressed is the interior decor of the restaurant, specifically the carpet, in the Hillsborough, NJ area. We have been eating at this restaurant for YEARS. The carpet, while has been cleaned many, many times, is in desperate need of replacing. We have searched out many Applebee's restaurants while on vacation and noticed that many have been renovated. Why not this location? If it is because it is not a profitable enough restaurant, I can tell you that customers may be inclined to find another place to eat in the future. This is a favorite for families, girls night out, etc. but the condition of the carpet, and the smell it releases, may be the reason sales may not be what they were…

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Kim Boone

Jul 16, 2023
0

On Saturday 07-15-23 my family and I dined in at Applebee's located 9142 Roosevelt Blvd. We are a family of four 2 adults and 2 kids. We arrived around 8pm or so. We were seated and waited for our waiter or waitress to come greet us.

It took about 15 minutes before we were greeted by our waitress. Since we are regulars we already knew what we wanted. We ordered our drinks. She brought our drinks back at which time we ordered our food. The appetizer and kids food were to come out first which was the Boneless buffalo wings and two kids cheese burgers with fries.

When the food arrived the wings where cold along with one of the kids meals. We notified the waitress named Melanie P. She took the food back. At this time 30 minutes has passed. Only one of us had food which was the other kids…

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Morgan

Jul 16, 2023
0

I got the oriental chicken salad and there was a bug in it. This was my first time at Applebees and I just had the honor of pulling a bug out of my mouth and throwing up what I thought was going to be a delicious meal. Nope. Very bug tasting bug.

Hopefully it’s not poisonous, can’t wait to not sleep ever again.

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Jeff Meyers

Jul 15, 2023
0

We were seated at a table in the Milford, MA location, and after 15 minutes of no server no contact or attention by anyone, we got up and left. Not a good way to treat your customers.

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David M. Blaies

Jul 15, 2023
0

Yesterday, at the Red Wing, MN Applebee's, I tasted good food, but the worst service I have experienced in a restaurant, up to and including paying the cheque. The management of that restaurant is causing all of these problems with my table and adjacent tables as well; too numerous to list. I will not be going back.

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Robert L. Williams, Sr.

Jul 12, 2023
0

Quit going to Applebee's years ago because of the poor food quality.

Finally decided to give it another try on Wednesday, July 12, 2023. Wrong decision. Ordered the Bourbon steak (2 dinners). The more you chewed, the bigger it got. Manager tried a second steak. It was only marginally better. We will not be returning to Applebee's.

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Zakiya Mcneil

Jul 12, 2023
0

I love the menu and the different things I order from apple bees. In it’s unfortunate to have to say this but I am disappointed in the last order received . ordered the Classic Broccoli Chicken Alfredo and it was not prepared as well as I expected .

My noodles were extremely dry the broccoli was not prepared well and I didn't receive any Alfredo sauce on my entree. I would appreciate a more well put together entree. I would like to have this dish again properly made.

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Patty

Jul 11, 2023
0

We ordered from fort myers fl Applebee's curbside pickup. Always do it that way we pay ahead and add a tip. This was the first time 7/11 that we pulled up waited and finally had to go in with getting attitudes.

Plus the bread sticks that came with our salad were hard. We're very unhappy with this whole experience and thought you should know. We were there at 330

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TROY PRICE

Jul 10, 2023
0

oder totally messed up!!! tried to rectify screwup could not get to management phones turned off? lines only oprned to orders,,,,,,after clling back 10 times and after 30mins I finally got someone on the orders line and threated to phone guy not to hang up and GET THE MANAGER!!!

Larry told me he would fix it and place my name on some board, and could come in and get oder replaced. When I tried to come in two days later no one had any info Larry had left and once again my money, my time, my inconvience, my family was screwed again out of a meal and time trying to get it replaced!!!.

I am definitly reaching to any and allthat will hear me on how Applebees unprofessionalism screws patrons !!!.

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Jami simone

Jul 8, 2023
0

I went to the Applebee's in Murray Kentucky for a curbside order.

First when I arrived they don't have hardly any of the items I ordered. Then when I do agree on substitutes it takes another 15 minutes or more to get my order when I was told it was ready somehow.

Then to top it all off the food ended up being horrible in the surface was not much better. So I called the following day to complain was told that I would be given a refund instead I was billed again because they forgot to add the tip that nobody deserved on to my bill.

Which then overdrafted my account my checking account. Still have not received my refund nor any charges to be covered for my overdraft due to the fact that they this was the third of July and they did not charge me until the 5th of July.

This is completely…

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Melissa

Jul 7, 2023
0

My Diet Pepsi was carbon water. We didn’t get the rice with the lime chicken. No mayo for my burger. The silverware was dirty. It was way over priced for what we got! I am in upper management and if my team had put dirty silverware on a table someone would have went home.

And to not send out a full meal that is poor customer service. I will drive to Princeton.

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Lizeth Bahena

Jul 7, 2023
0

I went to Applebees on 1585 E 6th St, Beaumont, CA 92223 on Sunday and while I was eating I think it was a manager was just sitting there and kept looking at me and my family and asked me how old my baby was and I told her she was 8 months and she told me I wasn’t suppose to be feeding her food and I responded that I was her mother and new what was best for her after that I was not able to eat good so we paid our bill and left I’m very disappointed

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Katt Cox

Jul 7, 2023
0

so shes back out with our drinks ,no manger yey? i said then why didn't u say so before u put us…

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Janice wright

Jul 6, 2023
0

We went to order carside Togo and it was only 10:30 and they refused to take our order and said they were closed after just telling me in the parking lot they didn’t close until 11 and when I asked him why they couldn’t because it wasn’t 11 yet but then they hung up on us and then wouldn’t answer the phone again when we called back and

they was also out on there car smoking weed. It was the Applebees located in newboston ohio

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Terry Meewes

Jul 5, 2023
0

87 Just home from one of the worse meals we have had in years. My wife ordered the Quesadilla burger, burger was ok, fries were cold as were mine on my Battered Fish n chips. The Fish was litterly burnt.

Could not get a fork into it. The manager said the grease was at the end of its cycle and needs to be dumped. 1 - It should not have come out of the kitchen, shame on the cook nor 2 - delivered to the table, shame om the server.

Manager replaced the Battered fish with an Oriental Chicken salad. We did receive credit for the Battered Fish...... little disappointed mgr didn't comp the whole meal. No gift card needed, we won't be back. 87 to reimburse me for my unforgettable experience.

Terry Meewes 513 Aquarius St. Mission, Texas 78572

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Kimberliemann@yahoo.com

Jul 4, 2023
0

There is rarely a host ,everytime we come to this location . After standing in the lobby for 10 minutes, and watching 3 other employees walk right by us. The bar was empty,and bartender holding up a wall and playing with her hair.

Finally I asked if we should seat ourselves. The hostess appeared with dirty looks ,said not one word and rudly sat us. Threw 2 menus on the table and walked away. Then our server showed up,and she was a good server .

However her dress code was very inappropriate. Her shirt was cut so low ,my mother in law thought she may fall out of her top.. She kept referring to my husband as honey ,which we all felt was disrespectful. Has Applebee's standards been lowered??

We got there around 430 on July 1st. Michelle tb10 was our server. We also have never seen a manager…

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Eric

Jul 4, 2023
0

Came in one night to the maitland applebees Candy the bar tender ordered my beer and ordered food and she never put my food waited for an hour or so and my food never came it was ribs. The first time wver the ribs and rice were terrible over cooked and very hard to eat not filling and still had to pay for my meal ill never come back when Candy is working.

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Bill spell

Jun 30, 2023
0

No napkins,had to ask/no sweetener for unsweet tea,had to ask for/ steak was over cooked and not much taste/ no toothpicks in the building/// not worth the 20 miles drive to get there////beer was good and cold////

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Brenda Stevens

Jun 30, 2023
0

The Applebee's in Sevierville, Tn is awful. I don't know how the food is because for 5 times that we have visited we can't even get someone to seat us. What's up with this place. I have a gift card I would like to get a refund on.

I asked 2 wks ago how to do it and got a bunch of crap from the regional mgr that he would take care of me and that was the end. Very disappointed.

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Joffery Robertson

Jun 28, 2023
0

I went for lunch I ordered a burger and onion ring I asked for no tomato and when I got my food tomato was on it , the bartender that took my oder asked me and said do you want to make it over and I said yes it took a while for my food to come back and then when it came back it was the same burger they just put it on another bun the cheese off oof it and

added another piece onto of the piece they took off, I want be back anytime soon the strive and the food horrible

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Devante Nichols

Jun 26, 2023
0

I ordered a salad from Applebees and it was delivered to me via DoorDash. I was eating my salad, moving things around, there was a large cockroach on its back in my salad, still moving. I am disgusted! This is unacceptable, who do I contact about this?

I have more photos, videos and the actual salad with the bug in it for proof.

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Susie Wiggins

Jun 22, 2023
0

One of your employees Candice Maggio was smoking drugs in your parking lot and im not sure its good for business to have a spaced out employee working around food and children god forbid something happens

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Pam

Jun 21, 2023
0

Prices to high

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Maggie Marie Melton

Jun 20, 2023
0

Okay so I'm actually making two complaints about two separate visits to the Applebee's in oak harbor Washington.

First complaint I was broken down in the parking lot and it seemed to me like a cup of Coca-Cola would have been a solution because my battery terminals were corroded at the time so I went inside to request or I mean inquire about the cost of one cup of soda to go.

Not only did I not get a response to that question I was given a dirty look from two of the women standing by the front door wearing Applebee's uniforms. I was irritated already and that really did frustrate me but it didn't stop me from coming back to the facility about a month later so that's my main complaint is this one.

Now I rarely have enough money to go out and enjoy a meal that I'm not cooking myself. I…

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Maria riser

Jun 20, 2023
0

I want to know why i am , able to be there , they let me inside and have a drink but then kick me out,call the cops on me and i want A Wrighting on paper and video on why i am not being able to be there when i have done nothing wrong and they are all laughing and verbale harrassing me i need a explenation now!!

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Hazel Hughes

Jun 17, 2023
0

I work at Wendy’s and the Applebees in town is run by Tsfr meaning I should get a discount. I went in with some friends expecting a discount and the manager was extremely rude the entire time we asked for drinks and such.

Then when it came time to pay he said I couldn’t have the discount because I couldn’t log into my Tsfr connect account. I’ve never been able to log into that and I showed the manager my pay stubs pictures and everything and he still didn’t give me the discount.

He was almost bald and kind of tall with darker hair and he was a white male. The waitress said he was new and didn’t really know what he was doing. I want my money back.

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DAVID A ANDERSON SR.

Jun 12, 2023
0

Applebee's Guest Relations Applebee's Services, Inc. 450 North Brand Boulevard Glendale, CA 91203

Re: Asly Philips (Supervisor on duty) Subject: Complaint Regarding Unprofessional Behavior and Open Rebuke Airline Hwy-Baton Rouge, La.

Dear Applebee's Guest Relations,

I am writing to express my deep disappointment and concern regarding a distressing incident that occurred at your Airline, in Baton Rouge, La. Location, which has prompted me to bring this matter to your attention. On [date], I visited the Applebee's located at [location] and unfortunately witnessed an incident involving one of your employees and their supervisor that left me feeling both embarrassed and appalled.

During my visit, I observed a supervisor engaging in what I can only describe as an open rebuke towards a…

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Maria D. Egea

Jun 11, 2023
0

This complaint is against Gianna - The delivery/Pickup Cashier, and Manager Luis in Farmingdale, NY—11735 Applebee's Restaurant. m. in Farmingdale, NY. Applebee's Restaurant. Gianna argued the order should be placed online because she did not know how to place the Applebee's Riblets order, and the manager did neither.

I have ordered this plate many times in the Farmingdale Restaurant without problems. After that, Gianna went to the kitchen and made terrible comments against the client with her co-workers. " She never stopped to argue about that. Then, I placed the order (3) times online, and the manager couldn't see the order online.

I waited over 30 mins. for the order and requested a coleslaw recipient, so the order was missed, and I got it to a small portion of 3 people. The coleslaw…

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Tracey

Jun 7, 2023
0

We were in town, Ozark, Al. Me and my husband ordered some food of course. He never received his. We asked several times about it. I finished my food he never got his tacos. The bartender got rude with us after we asked where his food was she said we told her not to worry about it. Which was not true.

The manager came out and was so rude. She made the accusation all white birds with a feather flock together. This is very racist. Something has to be done about this racist comment. We are white. We were the minority.

Other black customers jumped in on us. I left crying and very upset. We will never return and have told others about this. I have thought about getting an attorney for racism and emotional pain. This has bothered me since it happened.

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Paula Guenot

May 30, 2023
0

We went to applebees in auburn on 05/29/23 I wentt and told my husband they have added 2 for 25 I saw it on TV we got there and handed a menu no new 2 for 25 we both ordered chicken breast which we got it was so tuff and such a tiny piece I got green beans only got 4 of them and macaroni and cheese it was cold to find the waiter was a problem he.

never came back only to give us a bill the kicker was when we walked out the door a little sign said now added to 2 for 25 is steak I said to my husband it said steak was 28 on the menu! I will never go back to applebees they lost us as a customer..

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Sheila baker

May 28, 2023
0

Service was amazing ; however the food not so great !! I ordered a ribeye very fatty meat ; was very disappointed; don’t recommend My server stated that he would send the manager over

The manager was kind of rude when he told me I should’ve ordered something else ! Don’t remember his name however I didn’t appreciate his nonchalant attitude ; He made me feel like I should’ve never stepped foot in Applebees However I won’t be dining in ever again

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Kierra Davis

May 28, 2023
0

Around about 7:30 I come walking in Applesbees in Prattville Al everything was good until it was time to pay .. So I get my wallet out and I paid with a $50 dollar bill I haven’t moved from my spot at all I was on my phone the whole time while I was there ..

She said she had dropped $50 dollars earlier and I said okay but that’s my money I got that outta my wallet and she still accused me of stealing the $50! She had my money for like 10 mins and I still haven’t gotten my change yet and we she finally brought me my change she slammed it on the table and didn’t even look my way ..

I talked to management on the phone and she said she couldn’t do nothing about it

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Fred Perkins

May 28, 2023
0

I found a human hair in my chicken & shrimp order at your Quincy Applebee's location. I still have my receipt from 5/2723. This has never happened to me.

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Jency D Dickens

May 26, 2023
0

I ordered a chicken/ broccoli Alfredo meal and it was extremely dry. No sauce. Placed order at 8mile and woodward location at around 5:15pm. On Thursday 5/25/23

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Jennifer

May 19, 2023
0

I want to get a hold of the Applebee's corporate office I don't know the phone I want to file a verbal compliant against the Applebee's guest relations and one of the servers as well it's in regards of the experience i had I want to file a report and a verbal compliantagainst Dustin from Applebee's

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Tonya

May 17, 2023
0

We went to the one on Morgan they sat us down. We sat there for 25 minutia s they didn’t offer us drinks or anything . When we said something they were rude. Not how you do business

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Lakisha Holiday

May 14, 2023
0

Adriana S. was rude from the time she got our table until we left she stated she was tired well her customer service was awful need more training,did not check on us,rush us out THE WHOLE EXPERIENCE WAS AWFUL

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Debra Stuckwisch

May 7, 2023
0

I went to pick up an order for car side to go in Salem, VA 24153 I ordered fish and chips and that was supposed to include coleslaw. No coleslaw and didn’t want to go back for it.

Also fish batter was undercooked on some of the pieces. Called to tell them and a young lady was nice and apologized.

However no offer of a free coleslaw at a later date. Very disappointing.

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Reginald Sutton

May 3, 2023
0

The male server actually doesn't know the law about service animals lm a disabled veteran with a certified service dog and I was told I couldn't enter even though I prove my veteran status of being disabled I recently got a new phone so my downloads are pending for ace paperwork so if the restaurant is so picticular why the dog so see that we're with white people were never asked .is it a black thing or what

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Jan Hopkins

May 3, 2023
0

Went to the location in Loganville - no one came to greet and seat - sat ourselves - party of 3 - restaurant was filthy - no clean tables - had to clean ourself - only to discover a sticky table - moved to different area - was told it was closed - moved again to clean that table - person who told us that area was closed just disappeared- so went to bar to order drinks since no cared to see what we wanted to drink - after 30 minutes of waiting - ordered 2 Long Island ice teas and one Coke from someone who said they would make our drinks - well the drinks were disgusting and

appeared as lemon water - asked about the drinks and was told that she is the manager and she was not supposed to even make them but did anyway. Asked for new ones done correctly and was told no that we had to pay for…

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Bruce Day

May 3, 2023
0

Your waiter Sahara is commitment prostitution she is not good for my company at Sarasota Clark Rd location I have a video I will put on line,

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Michelle Raley

May 1, 2023
0

My DIL ordered 3 meals to go. 2 salads, a kids meal and 3 drinks. The salads were both very scarce. Hardly any lettuce or other ingredients. It was very disappointing. Just because we ordered salads does not mean we are on a diet.

Portions were well below standard and very disappointing! To pay &14+ for the very minimal portions we received is outrageous! I am disappointed this happened and discouraged that your employees were … or weren’t instructed how to properly fill a to go container.

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Zhanae Maldonado

May 1, 2023
0

My girlfriend who is 18 and female and I who is 21 and female (stating this because its important), went to the Mays Landing establishment last week. We were seated and everything was going smooth I ordered a margarita and we began to eat our food.

" I decided to ignore the comment but could not help the fact that he was trying to intimidate me and the bartender by staring at me. I asked the man if there was a problem? " As if this man wanted to fight me about it, so i said obviously I am going to tell management because at this point sir you are harassing us. The man…

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John Lomax

Apr 30, 2023
0

I was at your restaurant in Sarasota Clark Rd, server Sahara, trying to solicit prostitution , not good for business just thought you should know this thanks

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