Applebees logo

Applebees

2.0
796 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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mike mawson

Sep 20, 2017
0

99 that is called false advertising I will never eat at one of you restaurants ever again I have also told many of my friends about this and they said the same thing mike mawson phone # 267-628-7712 the location was 217 s 15 street phila pa

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Richard Delphia

Sep 15, 2017
0

Had lunch today at Pittsfield Restraunt Chicken with shrimp and roasted red potatoes cooked in a cast iron dish. Our two cast iron dishes had past food particles baked on the sides of the dish almost a 1/16 of a inch.

Enough to pry it off with my knife. Was told they burn off the dishes the don't wash them. The carbon left on the cast iron dishes was ruff and looked like the past food was just burnd off and with out cleaning off the food.

I go to this restraunt quite often and never had this happen befor. Makes me wonder will I go back. Other than this the place very clean good food friendly waiters.

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Julia Dunston

Sep 7, 2017
0

Was not greeded properly chicken not cooked well done party of 5 drinks wasn't refilled had to ask. No silver wear was on table when we're seated .the severed was not rant at all very unsatisfied.

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Leslie A Sangama

Aug 24, 2017
0

then after taking our drinks they brought us wrong order after a 45 mon wait for food we said that's not ours after going back and forth with server she took back after another 15 mins we got our meals which were awful omg I didn't eat my father in law ordered steak and fries got steak and mash which was not edible cold he usually eats and orders second plate the only meal that was edible was my son's fish parmesan chicken with noodles everyone's else dish were barely touched we were all so

disappointed this is how we started our first trip to Niagara with a 206 dollar bill of the worst good ever needless to say our hotel recommended you to everyone we did tell ppl don't go their it was a waste of money someone needs to change cook do someone changes at this location management isn't good…

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carl jackson

Aug 15, 2017
0

we were at our table and order drinks when my wife asked to see lunch menu. they refused and said it was to late. lunch is served till 4 o'clock it was 4'01 my wife asked. we thought the time was to close not to let us use the lunch menu so we left and bought lunch somewhere else.

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Robert Brust

Apr 2, 2017
0

The service was absolutely terrible took almost 15 minutes just to get a drink and after the drink took it almost another 15 minutes just to get order taken we were never asked if we needed or drink refilled food came out underdone and cold worst experience ever I will not be back to the Waynesboro location in Virginia

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Connie M Springer

Apr 1, 2017
0

9pm not very busy. Waiting 1hr 15 mins for meal no nakins and sliverware had to ask. no refill on drinks had to wait for tartery sauce when asked

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Gayle

Mar 30, 2017
0

The choice of music which some rap was in the mix is not conducive to a nice dining atmosphere. You need to RETHINK your music selections!!!

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Sue Matthews

Dec 19, 2016
0

I'm here at Applebee's in Westhampton NJ. We came in as a party of 5. We were told we had a wait which would have been fine, but as I looked around there were empty tables that would fit 5.

I ask the hostess if the high top table was available she said yes, I guess she didn't want us there cause she put us at a small booth. Needless to say we were not comfortable. To add insult to injury she was very rude about it when I ask her why she didn't sit us there.

I didn't want to make a scene I just stayed but was not happy. Our waiter was very nice he took our order and the manager and someone else brought the food out he handed me my plate it was very hot.

You would think he would have put it down instead of handing it to me that hot. Once again it was not what my daughter in law ordered,…

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Dimeka Wright

Dec 18, 2016
0

Last night me and some friends where at Applebee's I'm milledgeville ga. Our waitress name was Michaels C TB#62 she was so very rude to us upon us telling her that our food was cold and our drinks where waterd down. Her attitude was real nasty and rude and no manger came out to talk with us

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Michael Carter

Dec 16, 2016
0

Hi my name is mike carter. I live in maryland. I have a Sirius issue with the bar tinder on monday nights. I been there on monday two separate occasions. I been disrespect by the bar tinder the frist time.

The bar tinder name is T. She did not show me any good service and she was loud with her friends she know. I waited 10 min for her to come over to take my order. At the end of the night i didnt give her any tip it was bad service.

I got called out my name. I told the manger that was working. The second time she toss my receipt at me. PLEASE CALL ME 2022777757

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Michael Carter

Dec 16, 2016
0

Hi my name is mike carter. I live in maryland. I have a Sirius issue with the bar tinder on monday nights. I been there on monday two separate occasions. I been disrespect by the bar tinder the frist time.

The bar tinder name is T. She did not show me any good service and she was loud with her friends she know. I waited 10 min for her to come over to take my order. At the end of the night i didnt give her any tip it was bad service.

I got called out my name. I told the manger that was working. The second time she toss my receipt at me. PLEASE CALL ME 2022777757

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Njemeh jobe

Dec 14, 2016
0

Am really angry and disappointed with applebees at 1700 w international speedway B Daytona beach Florida. This is my second time ordering food during lunch , with my coworkers we work at Macys at the mall , and am not happy order the baken cheeseburger with fries and

am disappointed, the food was cold and the fries I feel like I order it from McDonald's that's how small and unstastful it was . The burger was dry and so awful .. I paid 10:63 so I receive good food and great customer service.

They just lost a customer never ordering again with my coworker. Not kul at all .

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Tim

Dec 14, 2016
0

Hello..we as in 4 adult went in the Applebee's on the 8 of Dec...ordering the 2 for $25.00 ...both of us..7:30 evening not busy...drinks came right away...the ordered...took forever to get are food 1 hr....drinks we had to ask..food was all cold...and I mean cold we ate and left...this is the second time I have eating there in 6 weeks it's been bad for some time....I'm sorry management....lol...it cost me $67.00 for nasty food...it's pretty sad !

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Paulette Aller

Dec 10, 2016
0

My husband and came there I orderred the bone in pork chops the Cajun seasoning was too salty my husband ordered a steak med well when he got it it had blood running out of it that's terrible and was tough I would like to come back waiting for a reply thanks

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Joe Guerrero

Dec 9, 2016
0

It seems that the menu is changing, but to me not for the better. Visited the Applebees on N Central Ave in Phoenix, AZ last evening. I wanted a club sandwich (which I have had before at Applebees) but it did not show on the menu.

The clubhouse grill seems pretty close to what I wanted, But I was told it was only served "HOT". I could not have cold. Made no sense to me, so I order a hamburger, since we were already there. Restaraunt did not have that "Good" feeling

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Misty Green

Dec 5, 2016
0

I WENT TO THE ESTABLISHMENT TODAY ME AND MY FAMILY THE SERVER WAS SLOW OUR FOOD CAME OUT DIFFERENT TIMES I ASKED FOR EVERYTHING TO COME OUT AT ONCE SO MY ONE SON WAS FINISHED HIS FOOD AND WE STILL DIDNT GET OUR GOOD UNTIL A HALF HOUR LATER WHICH WE HAD ALREADY WAITED A HOUR TO BE SERVED JUST HORRIBLE I WILL BE FINDING ME A NEW RESTAURANT AND TO THINK THEY ARE ACTUALLY MY FAVORITE PLACE NOT ANYMORE...

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C Shoemaker

Dec 4, 2016
0

Tanger Applebee's Commerce Ga Poor service, electronic machine to pay bill made error and someone else got our bill because machines had been switched, granddaughter charged for games (they did take this off), pictures on menu shows much bigger portions than what actually is served (this is ongoing problem), double charged for steak dinner (finally got this taken care of), steak was well done instead of medium rare (they did correct this) waitress extremely rude as we were trying to get all of this taken care of.

Finally the kitchen manager who was acting as manager came out and fixed a couple of things and took steak dinners off. This is probably one of the most stressful meals I have ever eaten out and all I wanted to do was take my family to dinner after a wonderful Christmas play in…

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Carolyn Banks

Dec 4, 2016
0

We visited Applebees in Marion, Ohio and our food for 6 people came out cold. The manager just walked by our table and said im fixing your food while he was going to talk to his hostess. Instead of taking care of a paying customer

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Annette Noto

Nov 28, 2016
0

We recently visited and Applebees establishment. The music was so loud. We asked our server to lower the music. She said she would let management know. The manager came over to talk to us. She said that she could only turn it down just so far per corporate. I never heard of such a ridiculous reason. I don't know if you are aware of the type of clientele that visit your restaurant. Very few are teenagers coming in for a hamburger & malt.

Most of them are families with children, senior citizens & the working public who are tired from their jobs & don't want to bother cooking every night. They don't want to come into a loud & noisy place with music you can't even understand what their singing. It's definitely not music to eat by. We finally decided to take our food home where we could hear…

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Alisha lee

Nov 20, 2016
0

, Richmond Virginia. m. we still did not have food. We were a party of 16 with children. My 3 year old was very hungry and all I ordered for him was fries. I got my food right before I left and that was cold.

Asked for the manager twice and was to told he was too busy to come out. We need to to be compensated for the extremely poor service!

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Brenda Franklin

Nov 14, 2016
0

First, I would like to thank you for giving a veterans a free meal on Veterans Day.

However our lack of service at the location in Prattville, Alabama was terrible. No would you like more tea. She, the waitress did say a couple of times do you need anything. I am use to having more napkins, tea, etc.

brought to you without asking. When my husband mentioned it to the manager, his response, I am sorry. When Doug was the manager this would have never happened. Won't be going back there for a long time. They need some work on customer service.

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Mike Deveraux

Nov 14, 2016
0

My wife and I ate at the American Fork, Utah location on Sunday November 13, 2016 at approximately 4:00 PM The service was terrible know one asked how the food was, did not offer a refill on drinks, had to wait for our check as my wife finally got a waiter's attention. I always tip at lest 20% we paid cash with no tip.

The restaurant was not busy at all dirty tables, poorest service I have ever received, you can count on it that is my last time at Applebees. The waiter did not even bother to pick up the payment off the table.

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Ishmael rush

Nov 13, 2016
0

Don't ever come to Applebee's in Columbus, Ms. An employee kicked me and my homies out of the restaurant because we sat 3 to a seat. She threatened to charge us 10 dollars more. She was the only one to harass us.

So we left and will not return!!!

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Vera Dubay

Nov 12, 2016
0

My husband and a friend took my brother, and a 92 year old family member to eat a meal tonight at Applebee's in Mesquite off 635 for Veterans Day. They are all Veterans, and looked forward to this outing all day.

They waited a long time to get in, which is understandable. Their table was ready at 6:00pm. They got their drinks, and placed their order. That was it. Everyone around them, that came in after them, was served their food, and most were finished eating and leaving, while they still waited.

They told over a half dozen people that they were still waiting on their food to no avail. After one hour and 40 minutes of waiting for their order, they got up and left. They did tell the girl up front what had happened.

Someone gave each of them two five dollar gift cards. That does not…

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julianne Halvorsen

Nov 9, 2016
0

My son and I went for lunch at Applebee's in Rochester at the Walmart shopping center. We sat down order taken food arrived. We started eating when my son found a bug in his food. We notified the waiter and then the manager.

He apologized and offered to remake. I don't know anyone in their right mind would want to eat anything at that point. At first only wanted to comp my son's meal until I sent everything back. The most upsetting thing to me is that my son is absolutely allergic to roaches 100% which would cause him to be injected with an epi pen and trip to the hospital.

This could have turned horrific. I hope you address the cleaning issue . Very upsetting and terribly disappointed.

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Laura O'Sullivan

Nov 6, 2016
0

Horrible food. Nachos we're over cooked and barely any toppings and just weren't good. Mash potatoes were discolored, weird texture and not good.

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Debra Cowfer

Nov 6, 2016
0

My husband and I frequently visit the Applebees in Clarion, Pennsylvania. My husband always orders their fish dinner. He had noticed the last few times we were there that the fish was not as good as it used to be.

Well we went to the Applebees in Clarion tonight and he once again ordered the fish dinner. After dinner my husband said his fish was not very good. He said it was very greasy, to the point that when he was cutting into it the grease was shooting out the sides.

We left there and went across the street to Walmart and within 20 minutes of being at Walmart the greasy dinner hit his stomach in a BAD way!!! I was already disappointed when you removed your sizzling fajitas from the menu and would have preferred not go back there but my husband liked the fish dinner.

I'm afraid to…

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Goeffrey Freeman

Nov 1, 2016
0

Winter Applebee's after trick or treating tonight roundabout 750 at 7:55 with a party of 14. Of the 15 people that was with my party 3 was my grandkids n 2 weed my nieces n nephew. Everyone else was adult n my two teenage twins girls.

After being seated for my whole entire party we were told they were short-staffed but we was never told that there was only two cooks available for tonight. After ordering drinks n appetizer there was a wait of 30 minutes between drink and appetizer.

Our waiter who was very nice came and apologize for the long wait. Between that time we order our food , here is were thing turn for the worst. We wait over an hour for our to come out which never happen.

By this time everyone was hungry an getting a very agitated. We ask to speak with the manger who finally…

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Joyce Hawks

Nov 1, 2016
0

Contacted you back in September about a card that I had received for gift and never used and it was for 50 dollars but had a zero balance on it. You told me it would be resolved and so far nothing has happened.

I am thoroughly discussed with the whole situation. I can't believe you treat people like this. My daughter can't afford to throw money away . I will probably never go there again and will tell all not to either.

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Louise Ader

Oct 30, 2016
0

My daughter and I went to the Batavia Applebees last night. We ordered steaks (mine was to be medium rare and my daughter's medium) from your menu. The first dinner plate that was given to us, my steak was well done and my daughter's medium rare.

We asked to have the steaks redone and the second dinner plate had my daughter's side dish completely wrong. What bother me was when the manager brought our second plate, he never bothered to check what we had ordered. My daughter's steak was still rare (blood was on her plate).

So she asked for it to be cooked properly. I was truly surprised that the manager did not deliver the third steak himself and had the waitress do the delivering. My complaint is towards the manager. He should have delivered the third steak to make sure it was right and…

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Thomas schell

Oct 30, 2016
0

We visit the Applebee in Hamilton Ohio on a monthly basis. We have done this since we moved to Hamilton 19 year ago. Last night we had our normal order of the 2 for $25, which was the 6oz steak medium rare and the shrimp.

(Use to be coconut ) We have always started with the perfect margarita and a glass of white wine. The drinks and salad were good as normal, however the food was terrible. My wife's has 2 rice servings that smelled rancid and could not be eaten.

Her shrimp appear to be deep fried several times and were hard to eat and had no taste. Apparently changes have been made in the kitchen that has lost us as a customer. We discussed with our waitress and received no charge for the rice and 25% off the bill. We will not return.

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Shelby

Oct 30, 2016
0

My server was Devon and I had the absolute worst service tonight. Another server dropped our food off and our server did not come back to see if anything was okay. We had burgers and they were undercooked and we did not receive ketchup or mustard or to see if our burgers tasted decent.

Our server did not even check back on us even though we had pressed call server on our machines on the table. I watched her communicate with another worker in the back corner of the restaurant for over 20 minutes.

She was extremely rude and I felt she was not interested in our table whatsoever. I will not be coming back to this location.

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Tammie keroson

Oct 29, 2016
0

Asked for Bloody Mary to have with my lunch at 1 pm on a Saturday. After 10 min he informed me they were out of mix.

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Peggy Johnson

Oct 25, 2016
0

My steak was suppose to be medium well. Sent it back and it came back raw. I ate my salad and backed potato. Waitress was interested in one table and that was rangers. She offered us a refill on our tea but it took her a few minutes to get it because she had to go to ranger's table first.

When we went to pay our bill she asked if manager came by to talk with us about the steak, we said no. Worse experience we ever had there

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Cathy

Oct 24, 2016
0

Family went to Applebee's food cold and not good husband food was wrong first time, second time no meat in chicken wrap! Very disappointed! Will never return

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linda grove

Oct 24, 2016
0

At applebees on. 3690 Cascade rd atlanta, ga, the manager mr. Jim Holland was very rude to my mother she order a steak, and it was burned she said could i have something else mr. Holland said no wrap it up and take it home. 00 and left.

We will never eat at applebees again. The manager before mr. Holland took ovet was very nice you to hire him back.

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Nancy karchnick

Oct 24, 2016
0

On October 21 2016@ 1:03 PM my daughter and I went to Applebee's on stringtown road in Grovecity Ohio for lunch. We both ordered hot tea. It was like warm. The sand which I ordered had no mayo. The French onion soup I ordered was Luke warm and tasted like mold.

The bread not croutons in the soup is what had mold. I removed the bread and tried to eat the soup. i couldn't finish the soup. The waitress was hard to get ahold of. She did not come to check on us.

Or to check to make sure all was ok. We were very disappointed and I don't think I'll be back. 58 for a 1/2 of a sand which, soup and hot tea. I don't understand why my bill was so Much.

I'm not happy with how things went on the 21st. Hopefully this will be looked into and fixed. Thanks. Nancy Karchnick

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Erika

Oct 23, 2016
0

Awful experience at the Applebees in Forest Lake, MN. Waited an hour and then the waitress came and told us she forgot to put our order in. She proceeded to tell us our food would be at our table in four and a half minutes which it took another 10 minutes. Not impressed.

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Annette Lunsford

Oct 23, 2016
0

We had the chicken wontons which I love but they weren't very good. I had the bourbon street chicken with shrimp and the seasoning was very salty. I scraped most off. we stopped going for awhile and we will again . Thank you Annette

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Jenn

Oct 23, 2016
0

I had my daughter place an on line order while I was driving so that I could tell her what to order, the dollar amount she told me seemed a bit high but I figured we'd deal with it at the restaurant when we picked up the order. When I got to the par to pick our food up it was about 25$ more than we usually pay for the same order, the bar tender explained that those were corporate prices and not in house, but refused to even ask a manager to help us out!

I know it might not seem like much but for a family on a budget 25$ is a lot, it was the first time I've done on line ordering but I call in the same order all the time. On top of being over charged for our food I had to wait about 20 minutes over the quote time for my pick up and it was 10 o'clock at night and not busy at all!

I have…

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Nancy Lewis

Oct 23, 2016
0

There were 3 of us, my son's steak was under doe and so tuff he could not cut it My steak was over done and very tuff. I ordered green beans and got broccoli. My daughter got ribs and she could not cut them and had a hard time getting meat off the bones.

The only thing good about the meal was the appetizer and our waitress. She took my son's steak off the bill. Bring back the house sirloin. We always loved them. This is our second bad experience with the steak inour last two visits. Thanks

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marcus

Oct 22, 2016
0

I am very upset with this restarant. We cane in and sat and waited for 30mins and no one came to take our orders. Wat was really upsetting is that there was one waiter taking care of people that Sat near us but she never came to our table...

Even when ww asked for a waiter no one came. And this was in Grenada Mississippi.

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Eva Drasser

Oct 20, 2016
0

Last night we went to Applebee's for dinner, It was myself my husband and 2 of my sons. We got there and it seemed to be very slow. We sat in the bar area. We got greeted by a young lady, She took our drink order asked us if we needed a min and walked away.

She came back she took our food order and again walked away. We were waiting as we are waiting we are now thinking it's taking a while for our salads to come out. Well we finally get salads and at the same time my kids food came out, which was on the 2 for $20 not a kids meal.

One of my son's meals looks very dry like it's been sitting for a while. I asked is that how you do it, You bring it out all together? She said no it just happened sorry, do you want me to put the food back?

I told her no I don't want it to sit there and get…

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Sabrina

Oct 18, 2016
0

My husband and I had dinner at Applebees in Colonial Heights, VA this evening. 79 for the tea I had with my meal. NO OTHER RESTAURANT DOES THIS!! Reflects poorly on Applebees!

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Renee M Huling

Oct 18, 2016
0

Applebees has always been my favorite restaurant. NO MORE! I will never go back. Hysband and I ordered a $30 entree but because we both had water we were charged full price for our half price appetizer. We get water now because our last visit we were informed fresh brewed sweet raspberry tea no longer comes with refills.

Each time we get screwed so no more. Keep in mind we drive 40 miles for this meal. Again I say NO MORE. Im going to OCharleys now. Thanks for nothing.

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Jeannette Taylor

Oct 16, 2016
0

00 for the worse meal ever and I really enjoy eating here but I am having second thoughts now since I can go to Outback and pay the same price for the pork chop so sad Geronimo thought this was OK

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Maryann Buttte

Oct 16, 2016
0

Lunch today 10/16/16 One draft beer and one Perfect Margarita plus an order of nachos. Half the nachos were salted and half were not. No need to use the salt - it was barely edible. The Perfect Margarita was FAR FROM PERFECT.

Way too much lime juice. No flavor but lime. Too acidic. Did not tell staff because what would be the point? Not going back to Applebee's.

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John Eversoll

Oct 16, 2016
0

I was given a $50.00 gift card. My wife and I used it o!ce for a 2 for 20 dinner. There. For we should have. $30.00 left on the card..... On 10 14 16,we went to. Your store went to havedinner with the gift. Card..... Then wrte told that there was no value on the card......!! Very upset, since we. Only used $20.00....... Now, i am going!to call you on Monday and discuss. This matter with you in depth. My phone number is 541 810 9424

Thank you, John. Eversoll

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Dee

Oct 15, 2016
0

10-14-2016: To whom it may concern: On this evening, my sister and I chose Applebee's to dine in. Charleston and Decatur Blvd. in Las Vegas, Nevada. This was our worse experience at Applebee's! The customer service was about a 2 (on a scale of 1 to 10) the food was the worse ever.

We had appetizers, Asian flair boneless chicken, it was hard and room tempeture at best! We had spinach artichoke dip and chips, the chips looked as if they came from the bottum of the bag, mostly crumbs the ones that were whole were a wierd color, just looked oily and old!

We also had mozzarella sticks they were just okay, but the marinara seemed old, it left a really bad taste in our mouths, we felt like we needed to regurgitate, yes it was that bad! We go to Applebee's at least twice a month, but after this,…

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