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Applebees

2.0
807 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Annette Lunsford

Oct 23, 2016
0

We had the chicken wontons which I love but they weren't very good. I had the bourbon street chicken with shrimp and the seasoning was very salty. I scraped most off. we stopped going for awhile and we will again . Thank you Annette

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Jenn

Oct 23, 2016
0

I had my daughter place an on line order while I was driving so that I could tell her what to order, the dollar amount she told me seemed a bit high but I figured we'd deal with it at the restaurant when we picked up the order. When I got to the par to pick our food up it was about 25$ more than we usually pay for the same order, the bar tender explained that those were corporate prices and not in house, but refused to even ask a manager to help us out!

I know it might not seem like much but for a family on a budget 25$ is a lot, it was the first time I've done on line ordering but I call in the same order all the time. On top of being over charged for our food I had to wait about 20 minutes over the quote time for my pick up and it was 10 o'clock at night and not busy at all!

I have…

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Nancy Lewis

Oct 23, 2016
0

There were 3 of us, my son's steak was under doe and so tuff he could not cut it My steak was over done and very tuff. I ordered green beans and got broccoli. My daughter got ribs and she could not cut them and had a hard time getting meat off the bones.

The only thing good about the meal was the appetizer and our waitress. She took my son's steak off the bill. Bring back the house sirloin. We always loved them. This is our second bad experience with the steak inour last two visits. Thanks

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marcus

Oct 22, 2016
0

I am very upset with this restarant. We cane in and sat and waited for 30mins and no one came to take our orders. Wat was really upsetting is that there was one waiter taking care of people that Sat near us but she never came to our table...

Even when ww asked for a waiter no one came. And this was in Grenada Mississippi.

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Eva Drasser

Oct 20, 2016
0

Last night we went to Applebee's for dinner, It was myself my husband and 2 of my sons. We got there and it seemed to be very slow. We sat in the bar area. We got greeted by a young lady, She took our drink order asked us if we needed a min and walked away.

She came back she took our food order and again walked away. We were waiting as we are waiting we are now thinking it's taking a while for our salads to come out. Well we finally get salads and at the same time my kids food came out, which was on the 2 for $20 not a kids meal.

One of my son's meals looks very dry like it's been sitting for a while. I asked is that how you do it, You bring it out all together? She said no it just happened sorry, do you want me to put the food back?

I told her no I don't want it to sit there and get…

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Sabrina

Oct 18, 2016
0

My husband and I had dinner at Applebees in Colonial Heights, VA this evening. 79 for the tea I had with my meal. NO OTHER RESTAURANT DOES THIS!! Reflects poorly on Applebees!

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Renee M Huling

Oct 18, 2016
0

Applebees has always been my favorite restaurant. NO MORE! I will never go back. Hysband and I ordered a $30 entree but because we both had water we were charged full price for our half price appetizer. We get water now because our last visit we were informed fresh brewed sweet raspberry tea no longer comes with refills.

Each time we get screwed so no more. Keep in mind we drive 40 miles for this meal. Again I say NO MORE. Im going to OCharleys now. Thanks for nothing.

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Jeannette Taylor

Oct 16, 2016
0

00 for the worse meal ever and I really enjoy eating here but I am having second thoughts now since I can go to Outback and pay the same price for the pork chop so sad Geronimo thought this was OK

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Maryann Buttte

Oct 16, 2016
0

Lunch today 10/16/16 One draft beer and one Perfect Margarita plus an order of nachos. Half the nachos were salted and half were not. No need to use the salt - it was barely edible. The Perfect Margarita was FAR FROM PERFECT.

Way too much lime juice. No flavor but lime. Too acidic. Did not tell staff because what would be the point? Not going back to Applebee's.

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John Eversoll

Oct 16, 2016
0

I was given a $50.00 gift card. My wife and I used it o!ce for a 2 for 20 dinner. There. For we should have. $30.00 left on the card..... On 10 14 16,we went to. Your store went to havedinner with the gift. Card..... Then wrte told that there was no value on the card......!! Very upset, since we. Only used $20.00....... Now, i am going!to call you on Monday and discuss. This matter with you in depth. My phone number is 541 810 9424

Thank you, John. Eversoll

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Dee

Oct 15, 2016
0

10-14-2016: To whom it may concern: On this evening, my sister and I chose Applebee's to dine in. Charleston and Decatur Blvd. in Las Vegas, Nevada. This was our worse experience at Applebee's! The customer service was about a 2 (on a scale of 1 to 10) the food was the worse ever.

We had appetizers, Asian flair boneless chicken, it was hard and room tempeture at best! We had spinach artichoke dip and chips, the chips looked as if they came from the bottum of the bag, mostly crumbs the ones that were whole were a wierd color, just looked oily and old!

We also had mozzarella sticks they were just okay, but the marinara seemed old, it left a really bad taste in our mouths, we felt like we needed to regurgitate, yes it was that bad! We go to Applebee's at least twice a month, but after this,…

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Jennifer Bebout

Oct 14, 2016
0

My husband and I stopped at Applebee's in Goshen, IN yesterday for a "quick" lunch before I had to go to work. The restaurant was not busy, maybe 10 guests total in the building. We were seated immediately by a nice hostess.

We were then greeted by our server, given drinks and our order taken. All good.

However our food didn't come, didn't come, didn't come. I finally flagged down the nice hostess and asked her to check on our order. Through this whole time we could see our server on the other side of the room sitting with what appeared to be her spouse or boy friend.

The hostess did deliver our food, cold. Our waitress approached our table a few minutes later just as my husband was fumbling with a bite of salad. When he dropped it, she made a comment about how sloppy he was!

We are 60…

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lea hennigar

Oct 13, 2016
0

00 OFF BILL, IT WASN'T THE POINT OF MONEY OFF BILL, IT WAS THE WAY THEY MADE ME FEEL, SHE SAID (I HAVE NO IDEA WHERE THAT CAME FROM) SEVERAL TIMES, PRETTY MUCH MAKING ME FEEL OUT FRONT OF MY GUEST THAT i PUT IT THERE. DATE I WENT THERE WAS 10/11/16 TB#34, CK NO, 8371 420739 TIME 6:42 PM.

REALLY THINK IT SHOULD OF BEEN ADDRESS DIFFERENTLY AND THAT MY MEAL AND COFFEE AND STUFF WAS PAID FOR. WAITRESS TOO SLOW, FOOD WAS COLD, AND NOT VERY ATTENTIVE, IT WAS BAD ENOUGH WITH FINDING A SCREW IN SALAD, FOOD COLD, THAN SHE ASK IF I WANT TO BRING TO BRING MY MEAL HOME, ABSOULTELY NOT, LEA HENNIGAR, 499 WESTBROOK ST #307c, SOUTH PORTLAND, MAINE 04106 PHONE 207-318-4181

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Angie Greene

Oct 12, 2016
0

We orders curbside, my daughter's ceaser salad looked 2days old and my husband's steak was supposed to be medium rare and it was over well done and he wasn't able to chew it. First disappointment in about 10years

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Sandy Kugi

Oct 12, 2016
0

Back in January 5 2016 I called the corporation at least twice and filed a complaint on our experience. I even spoke to a manager who said at the restaurant he would replace our meals. When I called he was no longer there and they would not honor this.

We (the 4 of us were celebrating my friends birthday. She never got her coleslaw and her steak over done. My other friend had under cooked ribs. And my food was over cooked and cold. It was not that busy but waitress was or seemed like the only one waiting on tables.

So we had to wait such a long time. Our family always come to Applebees for years but I havent been back since the bad experience and it had been a favorite place of ours.. We never even received an apology, just an excuse.

Cause manager was not available to speak to that time.…

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Elizabeth Goplerud

Oct 11, 2016
0

We were at the Bellingham WA Applebees on 10/9/16 for a nice meal before going to a show. Service was slow, the food mediocre and the ribs were so dry I'm surprised they didn't turn to dust. My husband specifically asked that the pork chop NOT have the cajun spice and it came with the spice.

The topper though was that we received our food and could not eat because THEY DIDN'T HAVE ANY CLEAN SILVERWARE! The family seated behind was just as upset and the Gentleman stated that he had even received a sandwich he didn't order.

They said they wouldn't be back anytime soon and we won't either. They used to be good but apparently not anymore. The server was left to try to apologize and I feel this was Management's job but apparently they couldn't be bothered.

I'm wondering if they get so much…

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Maria Quincy

Oct 11, 2016
0

My family and I visited the Applebees in Hodgkins, IL over the weekend and I have to say it was the most unpleasant experience we ever encountered, it basically was truly appalling what we witnessed our server Lisa started off well at the beginning but as our time there continued it went from bad to worst.

Whenever we asked for things she had a bad attitude we understand that she had other tables but we waited long periods of time to get what we requested at one point the hostess even got us our drinks, that's when the experience got worst we wanted to order dessert but since our server was nowhere around we asked the hostess that we wanted to order some but for some reason the server started insulting the hostess in front of us simply because she didn't tell her we wanted to order.

I…

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Anita M Dominguez

Oct 10, 2016
0

My family and always eat at you restaurants here in las vegas. We drove into calf for a wedding arrived fairly late and happen to come to applebee's so decided to stop. We got seated but no one came by to get our order for at least ten minutes, I had to ask a manager for help.

Server finally came but just took our order, didn't come back to make everything was alright. Management didn't come by to make sure we were taking care of. All around service and management was Sadly disappointing. And we drove 4 hours tires and hungry. The worse service ever.

We left the money on the table and left. My husband and I have never ever just leave like that. Highly sad and disappointed for lack of service. I am a server by trade and I wouldn't give my guest that kind of service ever.

I work too hard…

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Alma alvarez

Oct 10, 2016
0

The manager shakira is very rude and racist as soon as I put Mexican music she lowered the the music she goes and puts her music and turns it up its Applebee's in Garland tx !!

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Dhana Napier

Oct 10, 2016
0

Normally I have awesome experiences but the last two times not so much, first our food didn't come as ordered, appetizer was last, my food came first and anyone going with a two year old knows how that can end, the server was not attentive and the time of day was slow.

50 discount that doesn't even cover the drink cost. I am sorry I don't have information to give you because I wasn't going to say anything but last night I went on a first date and server as she walked away shook her head because we were not ready to order at that time.

5 hours which as I said could have gotten her a good tip. Applebee's is one of my favorite restaurant establishments to eat and I knew the atmosphere would be good for a first date but was wrong. I will continue to go but not at that particular one.

It is…

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Karla Hogan

Oct 10, 2016
0

It was 9 of us the food was horrible several Of our dishes came out burned and the rest of our food was cold. So disappointed in Applebee's u can contact Me 765-661-1889 Karla.hogan64@yahoo.com

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Ashley Bricest

Oct 9, 2016
0

Came in on 10/08/16 to our Lexington,Ky location out in Hamburg my husband and me order the 2 for $25 he order the brew something meat and potatoes when it came out it looked as if it had been thrown on the plate it looked a mess we sent it back. When it came back out the order was completely smaller then what was first sent out there where no mushrooms which is stated thay comes with it also it stated that it comes with tomatoes as well but

there was one huge half of a basically whole tomato on his plate the meat was very hard to chew to the point my husband couldn't eat most of the pieces. Our silverware was dirty so we had to wait after we fot our food for us to get new ones.

Very upset over rhe service and quality of our food.

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Alma alvarez

Oct 8, 2016
0

The manager shakira is very rude and racist as soon as I put Mexican music she lowered the the music she goes and puts her music and turns it up its Applebee's in Garland tx !!

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Nicole Rahmings

Oct 7, 2016
0

Today I was in your restaurant in your Jamaica restaurant and I was very disappointed. As my coworker and I went into the rest room there was a manger in there coughing and sneezing uncontrollably. So my coworker and I decided to leave because that is very unsanitary.

Please understand that if you have a staff member sick allow them to go home because no one wants sick people around their food!

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debra dempsey

Oct 6, 2016
0

we went to applebees on grand in Chicago on 10/05/2016 . We had a terrible waiter . He was so lazy and slow . He cared less about even waiting on us . I had to get up and ask another waiter for ketchup and clean silverware , since our waiter was not bringing these items to us after I asked a number of times .

We waited 15 min to be waited on , then 25 min for our salads . Our waiter was not busy , he was standing around talking to other employees. The bathrooms were filthy and the carpet in this place has seen better days. So disgusting .

Will not be going back there . Really deserves no stars

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Jennifer Welsh

Oct 6, 2016
0

On 10/4/2016 My husband and I went to eat lunch at the Great Bend Ks. Applebee's. m. Upon entering we were unsure whether we needed to seat ourselves. There was no one standing at the front of the house at the host stand.

I proceeded to try and find someone to ask. There were 3 Applebee"s employees standing at the back of the house talking to each other. I am aware they saw us as I had made eye contact with them. No one came to ask if they could help us nor acknowledge that we were even there.

We had stood their for approximately 7 min. We decided we would seat ourselves. We sat in a booth right in front so that we knew that we would be seen. I also had taken the menu's myself from the host stand.

After looking at the menu and deciding on what we wanted.…

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Alison Duran

Oct 5, 2016
0

Hello. On Sunday Oct. 2 my friend & I were at the 5916 Holly Ave NE, Albuquerque location. It was about 3;30-4pm, the place was not busy at all. But, the service was really poor. Everything took forever. 99 steak dinner we had seen advertised (I actually just saw another commercial for that) and were told there is no special like that.

overall not a good experience there. The food was ok, but my friends potatoes were cold (she didn't want to say anything since everything took so long) and my pork chop seemed a bit overcooked but edible. The guy that brought our food out walked around twice not knowing it was ours, even though there was only a couple of other tables occupied and one of those tables was done with their food.

Just thought you'd like to know. Maybe it was just an off day?…

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michael woods

Oct 2, 2016
0

We sat here waiting for our food for 30 min and the manager come out saying that the kitchen is short of help

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James Lamoreaux

Sep 24, 2016
0

I ordered a to go order on 9/24/16 at the Superior Wisconsin Applebee's for my pregnant wife wanted a steak and buffalo wings. As I waited for my order ( so it was as fresh as it could be) I was thrown my food and sent on my way.

As I got home my wife, very excited to eat her steak, opened her food and her steak was one, very over cooked (wanted medium rare) and it was white as ghost, if thats even possible. it didn't look fresh at all and was very rubbery tasting.

i have never seen a nastier steak in my entire life. And on top of that they threw her fries on top of that nasty steak and the fries were all soggy. This is now the 4th time we have ordered to go and the meal wasn't even edible.

And upon calling they pretty much just say sorry and next time it will be better. When paying 35…

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Kelli McPoland

Sep 23, 2016
0

Service was terrible. She was very unfriendly and did not come back to see how things were. Worst service ever. Was asked to refill pop and she never came back until she brought the check. Food was cold.

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Roy porter

Sep 17, 2016
0

Just visited Applebee's tallmage rd. Kent oh tried to order new item on menu porkchops and they were out at 4:30 pm on Saturday which they were not even busy were also out of 12oz steaks who ever does ordering needs to do better job we were disappointed we could not get items we wanted

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Robert Cline

Sep 13, 2016
0

People who came in after me where serviced before me , the drinks were weak and the two piece of stake little more than bacon strip it was expensive

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Lori M. Clapper

Sep 11, 2016
0

Applebee's - Clay NY Sat. Sept. 10 at 7pm dinner. Service was horrible. I have never ever had such awful services and food at Applebee's. I took a friend to din for her bd. Table was sticky and not properly set up.

My friends din chicken and shrimp was sizzling so HOT hazard it burned at our table. Waitress took 15 min to rtrn to our table so we could let her know. My friend reordered to get raw chicken. Paid the ENTIRE bill and left.

Waiters was very rude Like it was a bother. I work hard for my money! We Left very disappointed!!!! No manager to be found! I would like to be reimbursed 2 for 25!!!!!!!!

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Ryan Harper

Sep 9, 2016
0

Okay my famliy of 5 went to Applebees in 4483 kinston , NC 28501 . And the food was nasty and i call them when i got home and told the manger but the waiter was nice and did great but the manger took $12 off our bill and

our bill was still $59 and it want even worth that i will never eat there again . the silver ware where dirty and the tables , the food was cold and we had to wait to get our food for a hour and a half and im very disappointed.

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Kathy Ebert

Sep 8, 2016
0

I have been a customer for years bringing friends and family to A pplebee's on Tudor here in Anchorage ALaska I will no longer recommend or go back to Applebee's. 99 steak expires 9/18/16. It states limit one coupon per party. 99.

I believe this is incorrect. The two of us are at one table. Which makes the two of us a party. The manager would not honor the coupon we came in 9/7/16 at 3pm I am a senior and enjoy discounts where ever I can get one. While enjoying great food.

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joyce

Sep 6, 2016
0

#865180853491 charged to my discover card show I was charged 14.27 for tax on a 75.00 bill..Would you please check on this. at Ford Rd. in Dearborn Heights Mi.

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Linda M Thompson

Sep 5, 2016
0

m. and after. One waitress new. She tried her best. Think problem in kitchen. Not putting out what you ordered saying they were out of that and sending out what they want you to have. Several tables upset. One large table in back corner 6 or 7 people real unhappy.

Kept sending food back because order wrong coming out of kitchen. Table across from us also sending orders back. Very bad customer service. Guessing your store numbers have been steadily dropping. Management.

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Beverly McNeil

Sep 5, 2016
0

Confused on what exactly the Monday burger special is? 00 for a beer or Pepsi drink. 99 burger. We had already ordered water. 99. 99. This is not how the ad reads at all. Very disappointed in Applebees. Not the first time there has been discrepancies between menu and actual product received.

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Christy Earlywine

Sep 5, 2016
0

My 6 oz steak and my husbands 8oz was so tiny that I ate it in three bites. The bbq ribs were severly burnt. I got three half racks. 00 for us all to leave hungry still.

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Sherry Holladay

Sep 5, 2016
0

A coworker and I ordered carryout from Applebees in Grenada, MS Saturday night. We are about 3 minutes away and when we began to eat our carryout order it was ice cold!!!! Our order was around $50 bucks and that was a waste of hard earned money.

Needless to say the word was spread around hospital about the horrible food.

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Aatifah

Sep 4, 2016
0

I arrived @ 2851plank Road Fredericksburg Virginia.. I ordered a medium rare steak dinner... and cheese sticks.. the steak was tough, cheese sticks were soft and cold... Everything was unsatisfactory.. Left hungry and unhappy..

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Lorna Smith

Sep 4, 2016
0

I went to Bay Plaza Applebee's on Saturday, Sept. 99 (with coupon) steak special. Was informed by wonderful server Lauren that only one (1) of the party of two could have this meal at the special price. I asked for the manager, who agreed that Lauren was correct.

" Your coupon should then state that only ONE PERSON in a party is entitled to this offer. 00" coupon; that would make sense. A party is not an individual as when you enter the restaurant you are asked how many in your party.

I am disappointed and angered by the advertising agency who used this wording and suggest that correct wording be used to avoid potential legal action by frustrated customers. 99 steak dinner. I will have to think long and hard about patronizing Applebee's in the future and I will share this experience with…

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David palacios

Sep 4, 2016
0

I think you guys should close doors . Food was not cooked to order and to customers taste. They normally ask to see if you like your steak no body did. Bad service would rather go to MacDonald they don't lie about there shitty food.

I only get my daughter 1 time a month she said applebees never again . I will tell everyone I know not to go there and manager was a dick trying to touch my shoulder . No one should touch guest but I guess you guys don't implement that . I'm discusted..

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David palacios

Sep 4, 2016
0

I think you guys should close doors . Food was not cooked to order and to customers taste. They normally ask to see if you like your steak no body did. Bad service would rather go to MacDonald they don't lie about there shitty food.

I only get my daughter 1 time a month she said applebees never again . I will tell everyone I know not to go there and manager was a dick trying to touch my shoulder . No one should touch guest but I guess you guys don't implement that . I'm discusted..

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Lindy Rutter

Sep 2, 2016
0

My son was eating a shrimp dish and felt something hard in his food. It was a rock! Spoke to the manager who asked if she could have the rock. Never saw her again and we were charged full price for the meal.

Manager walked by our table 2/3 times and refused to even make eye contact.

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Kelly Davis

Sep 1, 2016
0

I went to your Applebees location in Mason, Ohio last night 8/31/2016 to meet a group of coworkers, it was about 10:15 pm and of the group I was the first one to show up. I sat down at the bar and there were 3 people on the other side of the bar and 1 person at the end of the bar.

Two tables in bar area of about 10 people each. I saw 3 servers and 1 bartender. I sat there for about 10 minutes and was never acknowledged by the bar tender. Two more people with my group showed up and 1 was acknowledge and told he would be with her in a minute(she was standing right next to me).

He never came back to ask what he could get for us. It was so obvious that he was purposely ignoring us. The rest of the group showed up about 12 to 15 people and two severs got a table together for us.

I was still…

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Jackie Edingtonm

Aug 29, 2016
0

My husband had almost finished his meal when he pulled a long white or blond hair out of his mouth. Both of us were completely disgusted and will never eat at Applebee's again. The waiter talked to the manager who only gave us a 10% discount.

It was admitted that the cook did not have his hair properly pulled back. Ii feel that more should have been done. At least you will be aware that this particular store needs to pay more attention to proper health standards in the future.

Thank you for attending to this matter.

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Howard saltsberg

Aug 27, 2016
0

Went there for a meal service sucked waitress looked at us and walked away. Ordered unsweet tea she brings us sweet brought out food no silverware. Are with our fingers. Spoke to manger on duty nothing got done. 20 at night check #8871- 198458 will never go back.

This isn't the first time for bad service and rotten food

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Howard saltsberh

Aug 27, 2016
0

Went there for a meal service sucked waitress looked at us and walked away. Ordered unsweet tea she brings us sweet brought out food no silverware. Are with our fingers. Spoke to manger on duty nothing got done. 20 at night check #8871- 198458 will never go back.

This isn't the first time for bad service and rotten food

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Precious Williams

Aug 26, 2016
0

The service was alwful I went there last week for my much break with and friend and I'm pregnant so I can not have saw good everything must be fully cooked and they failed to fully cool my burger twice and I was not reimbursed because I was told I Took a bite.

I also was late back to work. They where very rude and they didn't solve my problem. I love Applebees but this has to be the worst experience I've ever had.

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