Apria Healthcare

I ordered supplies from Apria which I was told would be delivered by Monday, 10PM. Apria did not deliver the supplies I need for my negative pressure wound therapy as they promised. " You made me wait until 10 -- then you refuse to assist me.

Why should I trust a word you say going forward?

Hi could you please read the attachments below I have had so many problems trying to get my medical records

Good afternoon my name is Phyllis and McCullough-Wilson. A driver came from Apria into my driveway. I could see him through my camera. He never rang the bell. He remain in his vehicle for close to 10 minutes. I work from home.

So being that I work from home I ask Tyrone,to give me a call before delivering. As I’m Looking My camera driver decides to back up to leave out of the driveway. I rushed off a call from a customer because as I stated I work from home.

To tell the driver I just seen what he done. He starts yelling at me. Which in turn caused me to raise my voice at him. He turned around and waved his hand at me and walked off. I’m going to mail the damage product that is here in the house. Back to Missouri.

And I’m just Going to go with another company. Thank you for your time.

First of all i cant even RATE YOU. After your companys behavior today!!!!!!! May 27th today. I was told by my doctor on 26th i did not need oxygen any more. I do have a paper stating this. I called Apria on may 26th and asked and made appt time for pick up on may 27th between 9am-12noon.

NEXT MORN- i waited 9am to noon. No show. I called , not sure who it was lady- said ""oh isee 9am to noon, but it says 430 pick up. I never got a call to this. THEN i waited til 430pm. NOSHOW!!!! NO CALL!!!! I call back again.

Lady in littleton office said " were sending David in the next hour to pick it up". (But i also heard someone in back ground saying "just tell her David will be there in next hour"!!!!! Again i wait and no show!!!!

I call back 611pm - your closed!!! You wasted my whole day and had…

Apria will not provide any invoices to customer. Credit card will be charged without any explanation/detail billing. I have tried to find information by logging into online system, but no luck finding billing information. In fact, my own account number could not be found online.

Being frustrated, I attempted to contact Customer Service who placed me on hold for 40 minutes and then couldn't answer my questions. As I was passed to third representative (Senior Billing Department) I was disconnect. No call back received.

com. The machine is supposed to be programmed to function between 5 and 15 cm H2O of pressure but the machine does not go past 5. I have called numerous times and no one can help me, they tell me here at the local office that they do not handle travel machines, the number on the receipt and

the number on the web page diverts me back to the local office which does not handle the issue. I have spoken to other individuals and was told they would call me back but I am still waiting. This problems has been going on since June when I first attempted to use the machine.

It is now November and the issue is not resolved and when I travel I have to take the Air 10 large machine with me. I purchased a travel machine so that I do not have to carry extra luggage.

Every phone I call even corporate…

I 877-250-1793 to place a order for the new gel mask kit. I spoke with a male rep who placed the order, we went over the details, he wanted to hold while I worked out the financing. Once this went thru, he went over the order again.

I received a email stating I would start being charged for the finance. I called back spoke with a rep who at first could not find my order told me she would get a ETA and email me the tracking.

two days later 10/30 I called back spoke with Cloe who said this went to another address let me put you on hold. I told her I confirmed the address with the guy who took the order she says I can not tell you what you and him talked about.

I asked to speak to her supervisor. She put me on hold comes back 10 minutes later states she is now in a meeting and can not take…

I received a call last week from Apria saying I had a past due bill and it might be turned over to a Collections agency if not paid immediately. I called back and found it was for $8. I never received the bill because it had just been mailed a few days before and I was traveling.

They constantly try to get your Credit card for auto pay and this was just another ploy for that. Sadly, I have been using this company for 10 years for CPAP equip and it keeps getting worse. I have to take an extra blood pressure pill every time I call them.

Their overseas customer service is terrible. Back in June 2019 I ordered a new RESMED machine as I was entitled to an upgrade. They immediately started texting and calling me every other day about why I wasn't using the machine.

I told 3 different agents I…

If I could give them a NEGATIVE rating I would. Customer Service in non existent!!! I've now waited 10 days for my order and there is no one to speak with. All calls go to message answering machines. It is like there are no humans who work there.

I have spent at least 2 hours on the phone listening to advertising saying how great a company they are and how important it is to speak to me………but there is no HUMAN to talk to!!! Terrible company policies that restrict customer contact!

please tell me how to…

Unresponsive by phone and email, getting conflicting information every time I talk to Apria personnel. Apria making no effort to work with doctors office regarding documentation. They do no sending faxes as promised. They are unresponsive and negligent regarding CPAP equipment

Patient Name Malvin Tamai Spouse Georgiann Tamai Rate Experience Negative 5

Two complaints (1) the initial contact rep does not represent the best of your company and (2) some one need to review page 5 of 5 of AOB1.

I received a letter AOB1 which according to your rep is an agreement for use of your equipment to bill my insurances.(See Page 5 of 5 on AOB1) Your letter states conditions for use and billing of equipment, however, page 5 of 5 merely states method of payment and does not refer to any of the contents of your letter with regard to billing of insurance. I told the initial rep that I would not give financial information until I saw an EOB and a Statement for Services. She said just sign it so we can bill the insurance. If this is the kind of attitude and service you provide I…

My mother needed medical equipment, and I was told a credit card had to be on file. She had no credit cards, so I gave them my Discover Card for their file. I told them I was on her Representative Payee Account, and paid her bills by check.

I noticed that Apria was very slack concerning sending the bills on time. I would pay the bill when received, but Apria would also bill my Discover Card. On 4/12/2019, I brought this to the attention of a billing Supervisor who promised to make a note on the account NOT to bill MY Discover Card, as I paid my mother's bills by check.

My mother died on 6/15/2019, and I promptly notified Apria that same day to pick up the equipment.

However, I noticed that on my Discover bill, that Apria had billed my Discover Card and I had paid by check out of my…

6-5-19 - Received recorded call you were going to perform maint on my Invocare Protector #2 on Wed 6-12-2019. I immediately called the Sharon Hill Scheduling Group and informed them that your visit had to be made BEFORE 4 PM since we go to our Community Dining Room at that time.

Your group said they would take care of that. If we received no call on 6-12 before 10AM we were to call 855-613-8306. On 6-12 we received no call by 10AM. I called the number given to me and waited many minutes for an answer.

I informed the gentleman that the maintenance man gad to be there by 4PM, as i did the week before. He informed me that all is under control. I waited until 4:30 to meet with friends for dinner. I and my spouse arrived back at the flat at 7PM.

There were 2 messages on the answering…

My name is Gerald Kinzie. I have received another bill from State Collections in Wisconsin I paid after a dispute over a year ago in the amount of $107.42. I contacted that office and gave them the information. I can't believe I am being targeted again. Why are you doing this again. This was settled over a year ago. I should just call the VA STATE CORPORATION COMMISSION.

Account #53785975

Just received a telephone call from Apria Healthcare saying I had a balance owed on something that I did not accept. I refused the item and signed a paper to that effect. I bought my own Phillips Resporonics compressor and have my receipt to prove it.

Apria Healthcare has got many problems and I will never deal with them. On a scale of 1-5, the rating is closer to a -10. I will never recommend them to anyone.

Apria withdrew payment from old MasterCard on file after I reported "DO NOT USE OLD DEBIT CARD". I have new updated debit card. Apia withdrew the funds causing an "OVERDRAFT" fee. We are requesting a refund of withdrawal and overdraft fee.

Everyone I talk to are Philappino and DO NOT SPEAK GOOD ENGLISH. They say NO WORRIES". I am worried. Refund us for your MISTAKE, not ours. 05-01-2019

the walker d oesn;t lock all the way and seems loose on one side..Not a complaint just finding out what to do .I feel unsafe when I stand or sit.

My wife, Jun Ma, had extensive cancer surgery at MD Anderson in Houston this past summerer (June 2018). We live in Oklahoma but needed to remain in Houston 4 months. It seems when the hospital and Apria set an account, claims were submitted to BCBSTX, rather than our provider BCBSOK.

We were told at the time that insurance would cover cost 100%, as we had met our out-of-pocket expense for the year. We did not hear from Apria until near the end of 2018, billing us for services in July of 2018.

I have been told many possible reasons for the mix up: claims should have been filed with BCBSOK , not BCBSTX, claims may have had wrong code number, claim was not pre-autherized, etc. Each time I have tried to communicate these possible errors, Apria and BCBSOK seem to be understanding but nothing…

I had done some research on portable versus house concentrators, I used one for travel, and I fell in love with it it was quieter and easier to use. I had spoken to Apria personnel if I could replace the household one with the portable and if there would be any extra expenses, their answer was it shouldn't change and

now I am receiving bills for the new portable after they took the house concentrator and I have to pay for the next 36 months all over again if they would have told me this from the beginning I would have not changed from a household concentrated to a portable. Now I don't have a choice I have to pay monthly which creates a burden, and if I was to change back to the household concentrator I would still have to pay another 36 months this is I'm not good practice for people who…

I have had nothing but headaches using Apria. I chose to stop using Apria and per a phone call in November 2018 I was assured all was cleared I paid the last bill.

Now it is April 2019 and I am receiving another bill. There billing is backed up beyond repair. It takes months to get an answer and then it is still not a correct answer.

Their customer service is offshore in the Philippines where you can't get a straight answer or reach the same department let alone speak with the same person to get a straight answer. Horrific service all round.

The inability of your Customer Service department to know what information is needed when a customer requests a CPAP compliance report.

It took 2 days and speaking with 4 agents before I got someone who knew what was required, i.e., model, model number, serial number. I was ready on my first call to provide all the CPAP machine information. The first agent never asked. Finally, someone realized it was an "OLD" machine. I could have told them this fact on the first phone call. You obviously have a lack of customer service training and an inability to communicate your information needs from your customers.

If you had competition, they'd eat your lunch.

I have tried everything why does it take so long to get oxygen delivery. last order was suppose to be delivered 3/28/ 19 received phone call at 9:00PM that it would not be hear would be here Fri. the 29th. Called Fri.

morning they said would be delivered between 5:30 and 8:30. I called at 9PM they said would not be delivered until Monday or Tuesday. this is crazy. How do you stay in business. I would like someone to explain why every oxygen order is this way.

Thank You Robert Mace (708) 717-9237

CPAP machine order cancellation error 1, Dr. Mehran Farid-Moayer placed an order for ResMed CPAP with efficacy date recorder, Heated humikdifier with heater tubing and PAP interface etc. on March 25, 2019. 2, I emailed a CPAP return receipt on the morning of March 29, 2019.

3, On the afternoon of March 29, 2019 I was told by your Machine Department that; a, Wait for return receipt. b, a minute later my order was cancelled. c, after my complaint on the phone, I was told that the order is reactivated.

d), wait for another 5 days for pick up. 4, I complain that; 1) The delay of pick up of order time. 2) The wrong cancellation of order. 5, I also complain that 4 years ago your company failed to fulfill my order sent by Dr.

Mehran Farid-Moayer (Pacific Pulmonary delivered the CPAP machine…

I purchased a Resmed Airsence 10 cpap machine from Apria in April 2014. 29 for the humidifier, that is supposed to be included with the machine. 90. 00. They are ripping people off and there billing is impossible to read.

Reporting them to the BBB next. The insurance code for this machine is E0601. 42 per month. I guess they like to keep you confused as to what you are being billed for. I will never deal with them again.

My husband ws a patient at Wynscape Rehabalition company. They order equipment from Apria for my husband rehab at home. Namely, a hospital bed and a lift to get him out of bed. the delivery was ok. They proclaimed they did not have the matteress that was ordered.

They called to let me know that they was brin ging a replacement. They said as soon as they find the matteress that was ordered they would bring it out. That never happened. They would call and give a date they would deliver it, but it was never delivered.

My husband was taken back to the hospital and released heir equipment on Hospice. The hospic staff called to let them know they were bringing in their equipment and ask if they would be able to pick utheir equipmentp theirs.

I also called and ask them if they would be able to…

I am a Kaiser Permanente member. In November I received a new CPAP machine. It failed. Monday am I called and was told that the local Redmond, WA office was busy and had no one who could see me all week but that someone would call me that day. No one called.

Tuesday I called and after twenty minutes on the phone the representative advised me that the the Redmond office opinion was that they were entitled 48 hours to respond. No call on tuesday. Wednesday afternoon called again phone rep was unable to get through to Redmond.

Offered to let me speak to a supervisor. Waited over ten minutes on hold for the supervisor. Rep then comes back on line saying supervisor is speaking to Redmond, confirmed my phone number and said I would be contacted. No one called.

Learned that the Redmond, WA…

Have been trying to get replacement supplies for over a month, called 5 to 6 times to get different answers and the runaround, asked to speak to supervisor, was told unavailable but would call me back, no call. I am very disgusted and if you are not going to deliver as you said, I will be asking for a new company to supply.

I had this company in CO for tens or more I moved to CA I called apria for oxygen they gave it to me , but then told me my insurance is not same like CO so I had to find my own company , new here I don't know how got help where I could , they want their stuff back or pay I have money I know they could help with that so

my stuff was pick up Dec. 20, 2018 I have no oxygen

For the last 4months I had first a c pap, and then a bi pap unit. Thy did not work for me. I have been a c pap user for twenty years successfully. My existing unit broke which caused me to get another sleep study, and pursue a new unit.

I went six times to Apria in Elmsford New York, and dealt with Gene Santiago. Although he tried to make it work I tried 5 different masks. I heard every excuse in the world, and told after that I was putting the mask on wrong. ( Really ).

The end result was to return both units. Question: Who is responsible if I should die in my sleep? I would like someone from Apria to contact me to give me an alternative. Anthony Liccardi cell # 914-522-5677- Home 845-429-2689.

I was with this company years ago. Had to change from the company I was with back to Apria. My doctors office and I have been so stressed out over trying to get equipment. The company had been faxed all scripts and patients needs.

I Was transferred from person to person and told different things each time. Then told scripts weren't sent but magically appeared! Ask for manager and he sent me to wrong dept in stead of dealing with the issue on hand!

Once this is done being set up. I will be looking for another company. I am having this issue now I can only image whats to come! All I hear are nothing but complaints about Apria. This company is managed horribly!

I am busy caring for my child on a ventilator. I should not have to deal with such incompetence. Don't contact me just reevaluate…

"I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs.

Then they say it's OK now and I will get a call to confirm order status. Order is under"validation". No call ever takes place.

Then I call back and am told the documents are still insufficient.

This loop was repeated five (5) times since August !

I finally went to the doctor's office, and personally checked that Apria's requirements were met and docs faxed. This still did not solve the problem!

I finally asked for a supervisor. None available... Was told one would call back. Did not happen...

Never seen anything like this. Third world level of competence and…

My previous company ceased its New Mexican operations, and I was forced to choose Apria. Since then orders have NEVER been properly fulfilled. Requested items are continually being sent or are incompatible with my machine. One order was never sent, but I'm sure the insurance was billed and subsidizes your continuing mistakes.

There is only so much I can do other than bring said CPAP machine to the Apria office which is a 150-mile round trip. I have so many incompatible hoses in my bedroom it looks like a snake pit. Items never requested have sent on three consequitive occasions, and, of course my patience has snapped.

I have contacted your Santa Fe rep several times with less than satisfactory results and know of no other choice than to move out of state where I can deal with a company…

I have had Apria for over 20 years it use to be when I ordered supplies i would either have to reorder from not getting them or I would get other people orders, I am on oxygen I had a appointment for them to come out beginning of this month of February no one showed I called they said it was canceled after i received the call saying what time they would be out. When I asked why no one called they say they didn't know ,I asked why it was canceled or who canceled it they said they didn't know .

I made the appointment Now for today two weeks after the first appointment Today i received a call at 8:05am stating between 430pm to 830pm they would call me 10 minutes in advanced to put away the dogs. At 8:56pm I called 513-772-1907 I asked if anyone was still coming out ,she inform me by saying I…

entire company is a scam. they say they need the insurance company to call them. the insurance company(UMR) says they cant call Apria even though they are the ones providing the service (CPAP machine). they say they don't have a copy of the sleep study.

I Faxed 5 copies myself with a fax transmission report for each one. they are not concerned with helping you only your money. nothing but garbage don't waste your time here.

She supplied all the doctcument they requested . Now I am in Apria health care office in Bakersfield . To talk with a supervisor . If we can not get the problem corrected . A class action law suit is in order to correct these problems .

Maybe Apria should check the customer complaint

00 on sleep apnia machine covered 100% by my Aetna Health Insurance. Links on website do not work, I am never able to get a hold of a live operator on toll free number. There has been NO SERVICE or follow-up from Apria in 8 years.

I had to purchase another machine from another source outright. I've lodged complaints with Georgia Dept of Law as well as Better Business Burear. STOP BILLING ME

I have cancer and supply store were ordered 09/29/2017 they delivered the oxygen package and was suppose to order a porttable oxygen I have been fighting them since then they refuse to deliver it is a,money so upset I have to drag tanks to all visits doctors are filing a complaint with your company also I had to have them come change out these machines because they were not serviced right and

sounded like they were going to blow up now they brought this machine and the room gets so hot you can't sit in the same room apria in all the years I have used them I never ever had a problem now my kids were advised if anything happens to me because I run out of oxygen they are to sue you all I wanted was an portable oxygen concentrater

Look I made my last payment to you in March don't have equipment any more picked up in January. . Paid what they said I owed was not to be billed any more .Guess what got a bill today .. so what up with this?

I have been using Apria Healthcare for 2 years now and when called Customer Service they set up an appointment to see one of the sleep specialists at Apria Healthcare in Worcester, MA (local office). I was under the impression that I would go in and have someone to help me get the right equipment. But when I walked in, there was a lady that just had me go over the paperwork and she handed me my supplies. I then told her I was there to see their sleep specialist.

She told me that their specialist isn't in. I was very upset due to the fact that they didn't even fit me for my mask, just gave me one. Then I went home tried out the mask and felt that it didn't work/fit right and that I wanted another one. So I called the Customer Service back again and they set me up for another visit to their…

Apria are refusing to help my mother in law with her oxygen she has only had it for 2 1/2 years so they need to replace her oxygen cause if she dies there will be a wrongful death lawsuit on them.

I have been on hold today for over 1 1/2 hours with the Apria customer service number and am still on going into the fourth hour. The first time I talked to somebody about my problem after being on hold 30 minutes. I then called back two hours later to tell you about what blue cross told me. I was on hold thirty minutes and then cut off. I then called back 45 minutes ago and after being on hold over 35 minutes was cut off again.

I called back again and am currently on hold going on ten minutes. The problem is serious and someone in a supervisory position needs to call me. I tried another # and a mechanical voice said they were not taking any calls. Has the company imploded? This is way over the top.

I am expected to receive a CPAP machine by Fed Ex from Temecula, Ca. I called the Temecula office to see if I could just come in and get it since I'm only about 25 minutes away from the local office where I could pick it up.

By FedEx it will take 3-5 days for me to get it. I called the Temecula office 2 times o try to arrange for me to pick it up but to no effort was I given help. This is an important machine to me and in the past I have had trouble with FedEx deliveries from Apria Healthcare, I live in a mobile home park with about 700 homes.

I see no reason why I could not pick it up myself and save me having to stay home all day waiting for Fed Ex?

Apria Healthcare keeps sending me bills to pay a balance that my insurance company Humana tells me that I do not owe you this. I have called and written to you about this and I do not get any satisfaction.

The people that phone me from Apria customer service do not seem to understand English. I am changing insurance carrier in the new year and would like to get this straightened out before then. Please straighten this out from the corporate side.