Ashley Furniture

I am extremely disappointed in the service we got at your Edmonton West-end store. We went back to your store because your employee told us our furniture would arrive May 20,2022. It did not arrive until a month later because my son complained.

We moved to a condo and needed furniture to sit on. The employee also told us if we bought the expensive insurance it would be Covered for absolutely everything including scratches in the fabric. We now have some scratches we need fixed.

And am told it does not cover that. We paid nearly $800 for this service only to find out it doesn’t. We are not sure if we will ever purchase from you or recommend any of our friends to purchase there.

We visited your Columbia, MO store on July 28, 2024. Order #: 030D092922.

They delivered the couch on August 6, 2024. The couch they attempted to deliver was Broken, yet they still tried to deliver it. We refused the delivery.

We agreed to a second delivery attempt. The couch was delivered on August 12, 2024. The delivery team showed us that it was damaged. However, that evening, we discovered the inside frame or supports are damaged. We reported the damage the next day.

They told us you can send a replacement again, on August 17, 2024. Again, the third deliver was broken.

August 21, 2024, they tried again and failed us. After 4 attempts, you failed the Sales Contract. We have given you plenty of opportunities to deliver new and undamaged furniture. Not once have you been able to…

My name is Joan. I'm a Disable Senior. I ordered furniture on 12-5-23 with a promise to be Delivered 12-26-23.

However, it wasn't delivered until 1-2-24. I bought the Furniture from Ashley Homestore: Westland, MI. I was advised to allow Dufresne Spencer Group (DSG) dba Ashley Homestores 48 hours to respond, before I file any formal consumer complaints. A week later, DSG failed to respond.

This is typical behavior from DSG, based on thousands of other complaints filed against them. They delivered my order Broken and Damaged. I did not pay good money for New, Unbroken Furniture, so they can delivery Damaged and Broken Furniture and force me to repair their furniture rejects.

I am not an isolated story. This is their behavior, not just with the 150+ stores in the franchise, but is a Common…

I ordered a sectional online on December 25. It was delivered on December 30. After many attempts, I was able to contact customer service about a defective arm on the chase, a tear on the back of the chase, and a saggy pillow for the back of the chase.

I was informed that a tech needed to inspect the chase before a replacement could be sent (first lie). The tech came to my house on Jan. 12th. He said he was here to repair the chase. He took apart the side of the chase to attempt to fix the loose material, the baggy pleats, and the lumpy appearance of the arm.

However, the repair was not successful, and he did not address the other issues with the chase. In addition, when he turned the chase on its side, he found a tear in material covering the bottom of the chase. He stated the chase was…

Possibly the worst customer service that I’ve ever experienced from a store manager as well as his employee Algonquin, Illinois Ashley Furniture. Promised the world to us and after being paid completely forgot about us as well as we have been waiting for a refund check for at least a month and a half.

Took her $12,000 and promised us hold the furniture of the prices ever went down we would be refunded. They also overcharges for Furniture than what the stated price of it.

Honestly, don’t purchase from Ashley ever. Their customer service is nonexistent. I placed an order in November. It is the weekend before Christmas and the order delivery has been canceled for no reason whatsoever four times!! I reschedule, I get an email the night before saying the Delivery is getting prepared it’s getting on the truck and in the morning, just like clockwork, I got a text the order is canceled and I need to reschedule. The worst.!!!!

Shop at Amazon and save yourself the trouble. Ashley sucks.

The auto attended was telling me I had no payment due I received a email today that my bill was due yesterday, please help this is not my fault 7143220569

I need someone to call me asap I been deal.with Ashley for over 2 weeks and nothing is getting solve my daughter has no furniture now cuz of these Ashley online

I don't expect a response due to the low rating. Ashley confirmed a delivery for 12/2/2023 but the couch never came. After a call with customer service I was told to cancel the order. Wow what a resolution. Now my 85 year mother and 72 year husband have to sit on a fold out chair since we have no couch.

No one contacted us to let us know that the delivery was rescheduled for 12/9/2023. Terrible communication.

98 it was a Black Friday price Order # lowes2023112317547843. 11-26-2023 Ashley send me a email with tracking # AM10875282CN But I was unable to track or found my order and my bank told me that another company windrow the money from my account. com.

Phone # 1(838) 800-6115 /. com. I don’t know if that company works with Ashley and how they can sell furniture through Ashley website? Please I do need an explanation. Thanks

We went into the Hoover AL store knowing the exact piece we wanted. Your site says that 60-month zero interest was available ao when we walked in we told them what we wanted and that we wanted the 60-month promo, knowing that it may require a down payment.

We have 810 and 805 credit and ZERO personal debt (even while building a house), including NO MORTGAGE. We were immediately approved for 10K in credit. I told Cassie (I may have misspelled her name) that we ONLY wanted the 60-month option.

She said something about her manager building a grid of payment options. I kindly stopped her and let her know that they didn't need to waste time on that, I only wanted 60 mon. 9% interest rate as an alternate option.

We kindly declined and got up to leave, when she nervously started asking us if…

I purchased a couch in 2019 and was told that the insurance for the couch was refunded if not used for the duration of the insurance.I already called the store 3 times and they put me on hold when I try to talk to a manager and nobody ever picks up the phone and I stay listening to music for over 45 minutes. I am asking for the refund that I was told I would get if I did not used the insurance for repairs, this was in Toms River NJ

I have experienced on going delivery problems since a made a purchase on 9/18/2023. i was in receipt of damaged furniture which was returned. There was a long delay from time of order until time of delivery. on 14 November 2023 I had another delivery with damage furniture and the wrong kit was sent with the dining table assembly.

The delivery personnel made a report on site and we were told the correct screws would be mailed to my home and I could call Ashley to send a repair technician to replace the screws. I was schedule for a delivery of replaced damaged chair on 25 Nov 2023.

The delivery never happened and I call the Corp and I spoke Ms. Neika. She told me they couldn't tell me any reason for my delivery not happening and why my delivery was cancelled. I was home all day waiting for…

We have ordered 4 couches from Ashley, all 4 have lasted less than a year. Two couches were fixed through a technician and still do not work properly. You can barely close the recliner. The other two could not be fixed and I was offered a credit.

In September, we ordered a new couch and added an addl $700. We were told it would be here in 2 weeks. It has been 3 months. We are beyond livid. We have been calling every two weeks to just get an extension of another two weeks. This is unacceptable.

Absolutely the worst service so have EVER HAD. How you can run a business like this is beyond me. I would like a full refund and just go elsewhere.

My wife and I went to the Arcadia store on Veterans Day. We were in search of a reclining loveseat. After looking at several, we decided on a smaller sofa instead. The saleslady was very nice and we went to the office area to look into financing.

We were looking to apply for the 24 months no interest deal being offered. We also wanted the Veterans discount, as I am retired Army. At this point the manager "Luke", intervened, and told us that were were not eligible for either offer.

He told us we hadn't spent enough money. We would need to spend at least $2000 to get either offer This seemed very peculiar to me. I i would have walked out. The only reason I didn't, is because my wife is disabled, and this piece of furniture offered her some benefits to help her.

We proceeded with the sale…

Past billing for 2020 merchandise ?

I purchased what was supposed to be faux leather reclining loveseat and sofa the Derwin set Wrong this is something made out of felt material and I called customer service to return and get something else I was told basically that since I paid to have my furniture set up well I'm being dinged for this. I will talk to someone else about this because I shouldn't have to go to Rooms to go to get a real living room set

I made a purchase of a sectional over the phone at the store at 2376 E Red Cliffs Drive Suite 100 St. George, UT 84790, they sent me my invoice where it says that my room would be delivered on November 17, 2023, and yesterday, when it was the delivery day, I called the store with my salesperson, Adriana, the sales manager, and

it turns out that She was away due to pregnancy and David, the sales manager, started assisting me, replacing Adriana, and from the moment I told him about my situation, his attitude was negative, telling me as a customer that perhaps I did not answer the delivery call and that for That's why I wouldn't have my room that day.

I asked him to help me and he said he would do everything he could to help me, and that he would call me back as soon as possible. He called…

Came into Tuscaloosa store. Was helped by very nice young lady . She found the bedroom set we wanted. Told us price would be around $3600. She was using a laptop . We agreed. A lady who said she was office manager said the price was $4875. Protected .

We said no thanks , just furniture. She told the sales girl to tell us $4500 was bottom line. What happened to $3600.??? Girl said the don’t honor add prices. We will never go back

I have been getting the run around for several months now to fix my damaged furniture I have tried customer care and the store in Farmington New Mexico. They keep telling me they will get it fixed but has yet to.

I keep contacting someone at least once or twice a week with them telling they will call me right back or within 24 to 72 hours and still nothing. I told them if they didn’t return my call I was calling corporate.

Please help me fix or replace furniture. Thank You Dawn Cox

Purchase a sofa table 10/01/23 table damaged. Another one was supposed to arrive today 11/08/23 received a call hours before delivery stating that it was out stock and it would be a back order, I ask to cancel my order and to refund my money she stated that they could only refund a portion of my money because I have the damage one and they can not accept it back,I would like to know is this how you treating your costumers.I have purchase several pieces of furniture from Ashely never had a problem.Hope you can help me. Thanks

No stars! Purchased a sectional in July set is very poor quality. Call regarding end sinking after making noise as if something broke. Repair came out replace webbing left staples all over didn’t clean up I’m still finding them. Did not fix issue called again.

Why am I sending pic as req? U can’t see from a pic!

Finally a loraleen called back nasty rude unprofessional! Told me I had to pay for someone to come out cause this was not a defect but every day wear and tear! This was purchased 7/23 just my husband and my self

I bought bedroom suit approximately 2 years (during the pandemic). In January 2023 I went to store about the handles not matching on the dresser with the other pieces. They said they would order them and have shipped to me. I never received.

The reason for delay was that my husband had been fighting cancer for 4 1/2 years and passed away in December 2022. Then, all the sudden two drawers on the left side of dresser started falling out sometimes when I would start to pull the drawer out.

It kept getting worse and now I can’t even get the drawer on the glides. It’s like that part of the dresser expanded, the drawer will not fit. I called the store to talk to manager and he never returned my call.

I took a drawer to the store and told manager the problem and he said it did not fall under…

I purchased 4 pcs of living furniture and also the platinum plus 5-year protection 1/20/20, which will not expire until Nov 2024. On sept 6,2023 I filed a claim both for my recliner and couch. Every since the claim I have been given the run around by both Ashley of Huntsville and the 5-star services which is the protection plan.

I feel Ashley sold me the plan, which I'm starting to believe I was scrammed by both of them. They have refused to fix my recline due to a date issue but said they take care of my couch, both on 9/20 and 9/27 and 10/8/23 Ashley knows that these people are scammers and is still selling the plan.

I have called over 20 or more times to both of them to no avail. The protection has given me a Cullman furniture phone 2567369915 that has been disconnected not once but…

I am beyond frustrated with the level of poor service I have received from your organization and customer support department. I am reaching out to have a manager call me to get some clear answers regarding my claim. I have reached out to Ashely's Warranty dept.

to have my mattress looked at due to its sagging nature on first week of July 2023. I was advised to file a claim online and send in picture's and was provided an 1-844-993-0274, which I did and did not hear back from anyone.

Third week of July 2023 I called back to inquire about the claim filed and was advised that no record of my conversation or of any claims being submitted. I was surprised to hear this and the person who assisted advised that she will send a tech to my house to take a look and file a claim on my behalf.

Tech…

Bowling Green ohio store has the whole story. I have asked for a refund many many times. Short story. Headboard does not fit the bed. Hardware for headboard has never been delivered. Other than delivery men ( who agreed that it would not fit) no one has come to my house to look at the problem I have talked with Cameron many many times to resolve this

I bought a couch on labor day weekend and the sales man lied to us saying we can return it with in 72 hours and he didn't tell us it was gonna be 18 inches away from wall. Manager won't call me back.

I called them same day itnwas delivered and didn't want to except it but they said call ashleys. No one will help us get a refund and pick up couch

Absolutely awful!!! Delivery men put a hole in my ceiling, scratched my brand new wood floors, chipped my wall and broke my light switch. ALL of which is on video and was sent to the claims department and customer service.

The delivery men said they would pay cash to for the damage and told us that we could not report it to Ashley. They would not take all the damaged furniture and we did not pressure them to as we were made to feel VERY uncomfortable in our own home with unprofessional behavior.

After contacting Ashley, they are refusing to pick up the remaining pieces and credit us and we were offered $200 for 1000s of dollars worth of damage to our home. The reps are useless and rude and cannot seem to comprehend that when a company damages your home that you have to DO EVERYTHING YOU…

On 8-14-2023 myself and my two sisters went to the Fairfield Ashley furniture store to purchase our sister a recliner so when she got home that week from having a kidney removed and in several months a knee replacement done that, she would have a comfortable chair to sit and recline in.

We did have good customer service when purchasing the recliner but that is where it ended. We also purchased the additional warranty due to the fact that we do not live in California. Two days after the chair was delivered it broke.

We called the store and were told that it would take up to 72 hours for even a call from a repairman. After several phone calls to the store answered by Leslie and Gretchen were told they were working on it.

They said they had no idea when we would get a call on the purchased…

I 'am very sad that, I purchase a temperpidac mattress and it was damage and no one was ever to help me. Then I went and bought a Beautiful Dinning Room Set of 8 chairs. It is a Farmhouse style Beautiful!!

, He came to my Home and spray painted the table with 3 to 5 different colors. the weird thing he left a space that did not get anything done. Which it was not damage. But it made my table look Horrible!

Any time i make a party or have people over, I have to put a table cover it looks horrible and for Been a Ashley furniture it should not be like this. I Need this replace or just change for a different style, I'm afraid that the new one will be the same after a while.

Please Please have some one call me asap My name is Claudia Sanchez My cell phone # is 404-453-2210. I am not sure how…

I ordered a headboard / footboard set but it was the wrong size.Within 5 minutes I cancelled it but the order still went thru.Once I received It I contacted you ant sent it back to your warehouse, you got it August 25th..I called today because I never received my refund.She wait wasn’t issued.I don’t think it was fair and now I’m still waiting 7-10 days to receive my funds 725008603931 is my order number

Dear Sir/Madam (Ashely Furniture),

I would like to bring to your attention regarding worst service provided by Ashely. I went to Ashely store on August 9 in Lynwood WA I ordered Sofa & Dinning table and I was charged for that, but executive made mistake by ordering two sofa ( no dinning table). Sofa was delivered, I sent other sofa back. I received multiple calls from call center saying why I reject second sofa and I told them I ordered one sofa and one dining table set. After 15 days, I called the store they said it was mistake from the store and you have come down again to the store. So I went again ( 68 miles to & fro) taking off from the office and ordered dining table set. It was told it will be delivered on 12 September. On 11 September I received message saying dining will be…

I have been trying to get my sofa repaired since I purchased it in July the sofa had damage when it was delivered I purchased a extended warranty and every time it gets close to someone coming out the cancel my appointment so my next step is to return all the furniture get my money back and go somewhere else

I purchased a recliner with insurance from you and the chair was returned and the insurance was canceled. I have been trying to get a refund of my insurance payment for over two months. I have been into the store a number of times for a refund and I'm told I have to call Protectall and when I call them they tell me you have to call them ( claim number 977926 ) I think the runaround has been going on long enough.

I guess I'm going to have to file a complaint with the BBB and post it on Facebook. ,

I purchased a GBS 5-yr warranty a few years ago and I did not file any claims. I called Jason on 9-22-22 at 505-798-9400 who gave me ticket #704-108 and said the credit would be issued in 10 business days.

This week I need to buy a new sofa and was told that there is no credit memo on my account by the Ashley store here in Tucson where I live. I called Ashley Customer service at 520-629-4504 who told me I needed to call GBS, who issued the warranty.

They informed me that the warranty expired in 2021 and so I couldn't received my $99 credit because it was too late. I made calls to Maria at 866-787-7930 who gave me ticket #873-176 on August 28, 2023. She said to wait 48 hours for processing.

Which I did and I then chatted with a customer service rep online who said they submitted another…

I have had this couch sectional since August of last year I have contacted Ashley through email. Several times had the cushion to replace twice they’re still doing the same thing the Crushin and the back cushions look that like huge potatoes it’s just not the quality I expected from Ashley I wish she would just come and

get the sectional, I wished I would have never bought it. It’s going to continue to do the same thing over and over again no matter how many cushions you send me I am very disappointed in Ashley.

I had a delivery due for furniture on 8/31 between 3 PM and 7 PM. We cleaned out the living room the night before of all the old furniture in anticipation of new furniture. At 7:30 AM, I got a call from the warehouse that the couch would not be delivered due to damage. This fact would have been nice to know the day prior so we could have planned accordingly and not removed the old furniture. I get told that it is the driver who inspects before loading. Do you mean they could not see the issue when it was put in the warehouse? Since they did have this piece for at least three days.

Now they are saying three weeks until we see the couch, which means we have two chairs for a family of 4 to sit on.

The store helped figure out how we could resolve the issue; the only problem was that they…

Let me preface this by saying that the salesperson at the Tuscaloosa AL Ashley store was a joy to work with. My complaint deals with the policy that Ashley shares with their chosen delivery co. Dumb and Dumber showed up and claimed the sofa wouldn’t go through my door and required me to sign a waiver if they proceeded.

Of course, I didn’t agree to sign it. Since another furniture store delivered a larger sofa with no issues and no mention of a waiver, I feel that Ashley should not charge me the $200+ for the sofa I didn’t receive.

I understand restocking and delivery fees, but this is clearly not my fault. It’s the inexperienced delivery service that Ashley chooses to use. My new sofa measures 41” at its largest point while the Ashley sofa was only 38”. I’d appreciate for this to be…

Ashley a week apart. It was decided that the items would be delivered on the same day at the same time. I was charged two separate delivery fees. Why !!! I am concedering sending the mattress back for a full refund because of this.

I will not purchase the another piece from Ashley. This is the worst customer service ever.

We bought two pieces of furniture on January 2, 2023. One dresser and an entertainment center (2 towers, a bridge a base with the fireplace). I applied for the Ashley credit card and was told I'd have 6 months to pay from the time my furniture was delivered.

I picked up the dresser at the store that same week. The entertainment center came in two shipments. I received the bridge and towers in late January, I believe and the installers did not install the bridge. They said when the base and fireplace arrived, that crew would install the bridge.

The base and fireplace came in at the end of February, I believe and the install said the bridge manufacturer did not include the necessary hardware and I would have to order it. They did install the fireplace into the base but did that…

This is about the worst company you can order from. Want to pay for your couch have the money taken out then put back into your bank account and be expected to pay when the couch arrives. My delivery date was scheduled for 8/24(today) and i get an email last night saying it will be two days late.

So they expect me to happily pay for a couch that’s coming two days late. would they accept payment two days late? Of course not. Money hungry stupid fucking company you guys fucking suck and all your customer support people are rude as fuck.

I would like to know about my order that I sent off & paid for please reply as have not received or been refunded as I've not received this sofa . Thank you Kim Griffiths

Called Customer service and asked to speak with a supervisor for a delivery issue. Still on hold with Carla... really

I bought a Couch, chair and ottoman at the Ashley Home Store in Henrietta, NY. My complaint is that my couch squeaks. I ve already gotten rid of the couch because the fixer girl was down last week and said it could not be fixed.

I was left holding the bag because the sales girl quit a few days after i purchased the items and there was NO ONE at the store that could help at all. The customer service girl got a lot of the heat from me because i was frustrated that NO ONE could help me at Ashley .

The items were not that expensive but what i sat on in the store was not what i received. The chair was very nice and that is why it sold so fast at my house, but the couch went out in the rubbish and i am sure someone will pick it up.

My Sales Order is 03686306, it was purchased on the 18 th of…

My delivery of purchase of bedroom suite and an electric reclining love seat was yesterday. The delivery guys were great but they realized there were slats and what happened was the wrong bed rails were sent which were ordered by sales person at the Greenwood SC store.

I received word from her today that it would be 12 more days before the correct items would be delivered. Of course I’m already paying rent and can’t move in without a bed so I’m very upset. Not a professional store

I do a purchase a online purchase on 7/10/23 just receive a confirmation number of my purchase on 7/10/23 since there I didn’t receive any update about the furniture I been calling looking to see what is happening with no response I’m really disappointed and not going to buy never again nothing from this store Ashley’s furniture.

The bed they brought me , the mattress is no good! They have had several people out there to look at it, and one did say that it has a big dip in the mattress, but Ashley will not replace it. They should be shame of their sleves.

Bought sofas from a local store. When they were delivered it was missing a piece and one was defective. They put in a work order. It took over a month to get my missing piece and over two months to get a technician to my house to asses the defective piece.

He tried to fix it. It didn't work so he said it would need to be replaced. I then get a follow up text from the company stating the technician documented he had repaired the piece and they were closing the case.

I responded that he was lying and sent pictures of the defective piece and they said they have to go by what the technician says and they were closing the case. I asked to speak with a supervisor and they said they would take down my information so they could call me.

I asked for supervisors information so I can reach out to…

Purchased expensive sofa and needs service 3 weeks after delivery but no one will call to set up repair appt...At this point id like to contact regional mgr in Louisiana area to have new sofa delivered and no response is unheard of..

I've been calling since Friday and all I have gotten was a claim number which is good as nothing these people need more training poor customer service not really trying to work just push you to the next guy long beach town center Ashley's in Long Beach CA