Ashley Furniture

We bought a "leather" sofa and recliner along WITH a WARRANTY in 2020! On 6/4/22 I noticed the head area of the recliner was peeling. Made me sick. We were so proud of what we have worked to have. I called Ashley, advised then to call warranty co.

They told me 72 hours they would call back, I called again, 6/7 and 6/10. Again give us 72 hours. On 6/15, they called and said manufacturer and warranty company declines. The warranty only covers spills or tears. They are willing to give me some names in area where I can pay to have someone come take care of it. ARE YOU KIDDING ME!!!!!! Real leather doesn't peel!

Why am I paying a warranty? This is wrong!!!!! I have called every number I can find under Ashley. Some man at the headquarters said he would send me the matching leather fabric and I…

I bought a bedroom suit online. The transaction did not go through but it does show as a transaction on my credit card which affects my available credit. I have called Ashley twice and been on hold for over two hours to be told it will be handled. It still is not.

I even got an incident # from the last person I spoke to. What in the world is a person supposed to do?? This is absolutely rediculous!!!

On 11 3 2021 I purchased from store 107 a special order of 4 bar stools and 1 table. After five months, I would inquire monthly and girls at store would say "next month" just called today and girl on phone said she would send an email to delivery guys.

I know that this will be the last purchase I ever make at this store. Salesperson is Manuel 1295. Item numbers: D538-130 (4 barstools) D538-12. (1 bar table)

Delivered a damaged couch and they take a MONTH to even confirm the damage. Photos and video were provided and damage is obvious to the fabric. The frame is also damaged.. The couch is sitting at my front door waiting resolution.

They COULD just exchange it now and see what I'm saying is true

Service is terrible. Quality of furniture is not what’s expected for the price you pay. They give misleading information from the time you purchase to time of delivery. Bought furniture in March and was told furniture would most likely be in by May.

Didn’t get shipment till mid June. Furniture arrived and was damaged. Delivery truck said they cannot take back and would take pictures to send in. They told us someone would be reaching out to us the next business day. Never heard back from anyone until I called 2 business days later.

Went thru several Agents and no one wanted to help. For the price we paid supposedly being their top quality furniture, I would’ve been better off buying furniture at ikea.

I purchased a reclining love seat and sofa February 5, 2022. I knew it would be several weeks before it was delivered. I did not know I would have to wait until May 2022 (the salesman "hinted" that it wouldn't take that long.

When the furniture was delivered there was a cut on the right side of the arm which the delivery man said Ashley would replace or have repaired. And the loveseat's reclining motor did not fully recline.

If I had purchased a car, this would not be acceptable and would be fixed immediately. I will not accept it for my furniture either.

I did receive the sofa arm cover and the motors for the loveseat recliner. I appreciate that; however they expect me to pay a service fee.

I will not. I will take my case to a lawyer before I will pay one cent!

Memorie Nuzzo…

I purchased a north shore poster bed over 2 weeks ago when I got it home and unboxed it the bed was damaged and was missing parts I called the manager Chris in Tuscaloosa Alabama told him what was wrong I was told they would bring the right parts and they did only it was the same wrong parts and they were damaged even more so then what I already had I have been told time after time someone will call me back and

give me a answer on what they are going to do about another bed and nothing and I have had two people hang up on me while I was asking questions on the customer service line so the last thing I will do is recommend Ashley Furniture to anyone this is by far the worst customer service I have had to deal with this whole purchase has been a nightmare I have always looked at Ashley…

Terrible customer service. Spent hours on phone trying to get response on a damaged table delivered. Left phone voicemails with a Dedra that I kept getting transferred to twice but she never calls back. Will put in complaint with BBB not sure what is left to do

Warranty was not honored. I didn't pay $2100 for something to fall apart less than a year after receiving it.

Please help me solves this problem or replace it.

Hello

This has to be the worse customer service delivery department i have ever seen. I ordered a kitchen table set that I scheduled in the store for Friday 6/17. Someone texts me last week that the table set is here and gave me options for delivery. I choose Monday 6/13. Now I get a call early Monday morning saying the same thing the table set is in and wants to schedule delivery. I told her I am supposed to get it today, Monday. She goes on to say thats impossible because we do not deliver on Mondays. Not only that, we only do door stop deliveries on Wednesdays and Thursdays. What is going on?????. How come the system scheduled the Monday i asked for????? You know why, because its a damn robot. Now when I call the customer service line it continues to say we are close and call during…

We have been working with customer service to return a chair for 2 mos. I still have the chair and I’m very frustrated. Nothing wrong with it just didn’t work in our room. At this point I just want the chair gone and a refund or credit. Order #725006941564.

Recliner delivered in March and broke soon after the wood is cracked on thr right side/armrest the store in boardman oh wanted to send a stranger to house to see I said my husband has copd and is on oxygen so because of covid we aren't allowing anyone here.not even family. I was also told by whoever ans that it would be replaced. Yet they are not honoring the 1 year warranty

i would like a date that is for real not something just to stop me from asking Am i ever getting this order ???????

I have a big complaint but not to a third party. Thank you Ashley’s for hiding behind a third party.

Horrible service. All sales associate and managers lie and will always lie to get you to buy products. They never return calls nor do they honor the dates they provide. We have waited a year after many days of promised delivery dates.

They NEVER call you to notify you. When you call for help, they never return calls. They finally delivered 1/2 of order promised when the delivery guy attacked my husband and my husband called the police. Destiny Estrada rewrote the narrative so they/ her boyfriend did not get in trouble.

There are always two sides. She was not there and refused to listen or record my husband's version. They do NOT care for customers. Do NOT buy from them. Worst experience ever!! We filed a report with BBB/ Melanie De La Rio promised delivery on the 8th of June. She never…

My couch was scheduled to arrive today from 12-3pm. I then receive two separate calls one from the driver and one from the warehouse stating the driver lost the keys to the car and was waiting for someone to deliver new keys to them and that are delivery would be late or have to be reschedule.

The warehouse and delivery driver stated they would call if they needed to reschedule As each hour passed I didn’t hear anything from either the warehouse nor the driver about rescheduling. The tracking order was the only thing that changed saying I would receive my order from 4:25-5:25.

When 5:30 rolled around I called both the warehouse which was closed and doesn’t have after hours and the delivery driver who informed me he would be making his way to me soon. When 6pm came I called back the…

Have not been able to get a answer on my purchased furniture for weeks. The local store will not answer phone! Had to drive to store with my 1 year old and try and talk to manager and we’re no help.

Told me they had to idea when I could expect peices to arrive. Now I’m left feeling about going back and asking for full refund!!!

If I was able to give a negative star I sure would, unfortunately I'm being forced to give one star. Last October I went to purchase a bed and a frame. We are in the month of June and still I haven't received my bed frame. Worst place ever!!!!!

When I call to complaint I always get the run around I'm so tired of this huge corporation taking advantage of the hard working people.

I am so upset with this store. We placed an order on Dec, 2021. most part of a bed frame I ordered finally arrived on 5/31/2022, with 1 part still missing, and without this part, we cannot put the bed together.

They told me it will be available on 6/10/22, but when I called on the 9th, the bot told me it's going to be another 2 to 4 week wait. I called the store and asked for help. The sales and the floor supervisor are completely useless.

They could not help me to expedite the order, could not help me confirm the status and date. I asked if I can return the bed frame all together and buy something else that's available. They said no. (they suggested that I can return the part I haven't received and give the rest of the parts away.

) I asked for a phone number to someone who can help…

Shipped the wrong merchandise. Then waited 4 weeks for correct merchandise that I never received. Waited on hold for almost 3 hours.

I ordered a Ashley Mattress from Walmart and the Hybrid mattress did not completely expand. Tried to take it back to Walmart. Told to call Ashley Company. Called Corporate office and given an out of the Country number who barely spoke English and referred me to another wrong number.

I always Loved Ashley Furniture. I will reconsider them in the future. Issue still unresolved!!!

Did not receive full order that was made instore on November 2021. I called customer service for order status to check for the rest of order such as king and queen bed frames, 4 night stands and 8 dining chairs but the man on the line said it was canceled and I did not cancel my order at all.

Order#650907410 I've waited for 7 months to receive my full order but didn't receive my bed frames, night stands and dining chairs. If this is the case, I want a full refund on everything.

Purchased a full living room set 6 months ago with extended warranty. Back of recliner broke off. Still under factory warranty. Have talked to numerous people from customer serve to Amy (very rude) at the Joplin, MO store I Purchased it.

Not one person has done anything to help me. Call this #, call that #. Horrible customer service and will never purchase from Ashley or their products again

Received a kitchen table set I ordered in March. There was damage to two chair legs and one chair back. I talked to Joe Broxton at Ashley she put in a replacement order and said it was to be shipped the first part of April.

That did not happen so I followed up and she then said it would be shipped from the warehouse first part of June. That did not happen either and when calling to follow up they’re telling me September. I don’t understand how you cannot come up with two chair legs and a chair back possibly six months after you were notified of their damage.

My call today and my previous call took many, many minutes to complete with no satisfaction. My phone number is 609-636-9858. I just cannot be resolved to my satisfaction I want a credit from Ashley.

I have been waiting eight months to get promised furniture. Even have in writing the delivery date was supposed to be no later than December 8, 2021. Every month when I’ve called I am assured it will be in the next month until now eight months later I’m told the same thing again.

I clearly understand and am sympathetic to the covet issue however I think Ashley should be truthful and upfront about what is going on. Any business has a production schedule and basically knows what is due to come in. That is clearly good manufacturing practices and is available.

They need to understand that when all of this is over they have quite a few customers it will not forget how they have been handled during the situation. They will tell you anything to sell their goods and then are playing some kind…

If I could rate 0 I would. I ordered furniture in Nov of 2021. I was supposed to have it Jan of 2022. 00 I have called the pottstown store where i purchased multiple times and told I'd be called back with nothing.

ok call the end of Feb now its pushed to March, call the end of march no response show up to store in april and am told they have no clue when I'll get it and try to get me to finance instead of them hold my cash i paid i said no.

I saud I will call the headquarters this us ridiculous i keep getting the run around and the salesman tells me good luck youll just get someone whos in a differnt country who wont be able to help you and we havent recorded any notes or calls from you. Completely scamming me.

I ask for my money back they make us wait like an 45 mins and have a manager…

Re: 995000244072 //725003910375 I have been given the run around trying to get my dining room table replaced since 2020. I have never made so many calls been on hold for so many hours with different departments and entities. Never have I experienced the ineptness that I have as with Ashley furniture.

You use GBS to warrant your furniture and they give you a BAD name. I am considering a law suit after all I have been put through. I have so much documentation speaking with these idiots. I will never refer Ashley furniture to anyone. In fact the opposite.

I hope someone hears me because I’ve ruin out of patience time and contacts. Unbelievable!!! PLEASE RESPOND

I got no help from customer the service department. I called and called and called with no resolution. Even went back to the store and spoke with the Assistant Manager and he said someone would follow up with me. NOT ONE RETURN PHONE CALL from ASHLEY FURNITURE.

I have non-functioning furniture sitting in my house collecting dust and no one in your organization cares to help me.

Been trying to get in touch with parts and service at Mishawaka Indiana store for a week they order a part for me under warranty it's in and trying to get it installed. I keep calling, it said parts & service not available, I call store and they keep forwarding back to service and the phone hang-up on me . When I call back again they don't answer or voice mail I've left messages.

Bought a stearns & foster mattress in 2019. In January 2022 I requested this mattress be checked because it was sinking in on both sides. After many calls finally someone came last month someone did come and check the mattress and did agree it was defective.

It has been a month and again I have not heard back. I usually like shopping at Ashley’s but this has been so frustrating. My phone number is 901-486-2843

My boyfriend Sam Fritz bought beds at asjohome furniture I think it’s MacArthur rd one in Allentown pa. He paid cash for 3 beds he bought it’s now been 3 months and still waiting for beds. I messaged bbb bureau about this and will do it again.

Some kind of discount or some money back should b refunded for the wait of them not being here. So this is my complaint

I have been going back and forth with this issue for almost two years now. We purchased our couch in May of 2020 and it wasn't delivered until almost September of 2020 (thanks Covid). Anyway... immediately with delivery it was damaged.

It took until MAY of 2021 to have someone come out to our house to fix said damages. While here he examined the cushions on our couches (separate from the other delivery damage) and said they needed all replaced as well and that he would put an order in for it.

Here we are JUNE of 2022 and still have yet to receive the cushions. I have tried and tried and tried calling in and wait for HOURS on hold and fail to get through. I have gotten through ONE time in January 2022 and was told that they realized they never ordered the cushions in May of 2021 and that…

I have been trying to report a problem with furniture I have with an extended warranty. After 2 days of calls messages and online chat my issue hasn't not been resolved. This is the worst customer service I have EVER dealt with.

I sincerely hope you can help me. Judy Rawlins 256-468-1258.

Ordered a sectional online over the memorial weekend, before checkout it gave different options for delivery. I chose June 1, 2022 for delivery, I called this morning to get an approximate window for delivery and now they are saying they don't even see my order scheduled for delivery! I've been on the phone for over an hour with three different people and keep getting "disconnected!" This is the WORST customer service I have ever received, I will be canceling my order and taking my business elsewhere!!!

Ashley Furniture- On June 21, 2020 I bought the Hillcott dining room set from your Wesley Chapel store. 00 sales order number 711211980. I understood that it was back ordered and I had to wait a month. Once the dining set arrived, since I opted to unbox myself, I attempted to put it together.

With no success I called your store to explain to them that the issue was that there were apparently old and new model numbers parts that did not attach the same. The dining table leaflet couldn’t attach, the chairs wouldn’t screw together, the only decent piece was the server.

No big deal… easy fix right?? No…. because still your process was to send out a tech with no parts to look at what I had already figured out and had explained over the phone and with pictures. Another month or so…

We purchased a sectional and chair in July of 2021 we received the sofa but not the chair. We received shipment delay emails for 7 months a screenshots attached then cancelled the order, the manager couldn't get the screen to print so he let me photograph the chair being voided from the system and

he said we'd get our refund in a few weeks since we had already paid off the credit card for the chair. Instead, we received a bill for $247. We opened a fraud ticket and I faxed everything attached here and more, but we were rejected. Why?

Was there and undisclosed $900 cancellation fee or something? What was the $247 for and why can't we receive a refund for an item we paid for but did not receive?

Awful customer service all around. We purchased nightstands in Sept. Only recently got them, eight months later. I had to refuse them twice due to damage and shoddy workmanship. Now trying to get a refund and they went do it because we don't have the same credit card number.

I was ignored in the store by the woman at the customer service desk. They knew I was unhappy when I walked out and no one cared.

Never go to this place . We. Have had a very bad experience with this company 1960 and Willowbrook. Our furniture has been pains in full since At least November we have tried and tried talking to management and they basically are laughing in our face .

Delivered half of our kitchen sets we purchased two and they keep telling us every month it will be next month before they deliver. Save yourself the night mare they are crooks praying on you when you pay they got you.

And the sales guy tried putting over 600$ in deluged for two spray deliveries. When we decline wanted to pick it up the jerk got mad. hope I save someone else’s the trouble

We buy a sofa bed couple months ago and the suggested to put insurance and I take it on 12/05/22 I call for customer service said the sofa bed has damage they ask me for the serial number and pictures and I sending they never responded to me back I call again on 03/19/22 the same they ask me for the pictures and the serial number I sending and they sending a case number 5614699 said with 7-10 days will to process the order and

as soon the parts we received they will scheduled a technician for it we still waiting for it I called on 05/19/22 to see what happen and didn’t give me answer what they said they will call me back they never did , at this point I don’t want anything I want to return the sofa bed , no make sense to pay for insurance for nothing this store Ashley furniture is the…

Was told my warranty on a foam mattress was void because I moved one town away. It lost rigidity…no holes etc. nothing due to a move. Then people at Athens GA store agreed it should be covered under warranty as did technician folks.

Took day of from work to meet technicians…they no showed. Went to wrong address. ” Not sure that’s in warranty. As soon as this is submitted I will go to BBB and on from there. This isn’t right. Some Twitter messages are attached.

It won’t let me load entire conversation. BBB will get them all.

Order furniture came in damage to set unrepairable offers 10% off instead of replacing said that will be fine try to save them a trip. Then I receive an email saying I’m losing my warranty on item we called and discussed that was never explained and they gave me a hard time now just to get item replaced had to go back-and-forth on the phone for an hour to finally get it replaced.

Very poor service they could’ve easily just left the warranty on Item and everything would’ve been resolved save your company time and money but they continue to give me an issue about it I will not be doing any more business with Ashley’s

I was waiting for 15 minutes to get help about making an online purchase. Evertime I put my number in it kicks out so I called, waiting several minutes to get a female with terrible reception. She said she could hear me so I continued with my issue.

She asked about billing and shipping address, yes they're the same but since your the CS agent should u be double checking? Then she couldn't hear me and just sat in the other end of the line saying absolutely nothing.

I'm truly disappointed with this CS rep. I don't think this is the help ashleys would want representing them. She was 100% unhelpful.

I purchased a dining room set from the Jantzen Beach Ashley store in Portland, OR in March 2021 after purchasing a complete split King bedroom set there the year before that I absolutely love. My old table with 2 leaves was still in great shape but after 33 years of owning it I wanted to downsize being empty nesters.

I was ready for a new look so donated our old table to our local Women's Shelter. I looked for weeks on line still being under COVID restrictions. When I heard I could go inside the Ashley store we drove the 50 miles (one way) and I fell in love with my current table.

Our new table was delivered about 2 weeks later. Within a couple of weeks we saw that the paint was chipping. It is a dark color on light wood so was very noticeable. Luckily we purchased a 5 year protection…

I suppose we overspent for a table chairs and bed at Ashley Laguna Hills. CA But then they send the C Team for delivery and set up. They didn’t want to take my old mattress box and frame - said it looked too old and soiled - well that’s why we bought new!

So after I bagged the mattress they took it - I had to carry it out for them - but left the old frame. Which, I previously bought from the same Ashley store! After going going into the store to complain and hearing yet another sales guy tel me face to face they’d send a real Ashley crew for my back ordered bed parts for install and

haul away my old metal bed frame - the good ole C squad comes again, and refuses to take away the old frame. I don’t mind if there’s a policy but the office ought not have their contracted delivery people set…

Greetings,

I wanted to file a formal complaint about the experience I have had thus far about trying to purchase a dresser and mirror for my daughter. The sales order # is 0847733876 with the salesperson being Leah Pollard. I was told the dresser was on back order and would be shipped sometime in March. After waiting until April 25th I decided to just cancel the order. I called the store and after some confusion and calling back a few times the salesperson called me and said she would just take $50.00 off of the sale. I restated I just want to cancel the order and after saying that a few more times I was told that she would indeed finally cancel the order. After asking a few times when I would receive my refund (I paid in cash) I was told it would be 14-21 days.

Then on May 12, I…

I’ve emailed and called which calling does no good because you can never get anyone. I need someone to contact me to repair my furniture!! I have complained to everyone I know to never buy from Ashley Furniture. I’ve never experienced anything so unprofessional.

I wish I could just return merchandise and get my money back!!!

I bought a mattress for the cost $2300 after receiving the mattress and being told that the mattress which came folded it would take 24 hrs to inflate. After 2days of trying not to roll of the bed we contacted the Fairfield NJ store where we bought item, they advices me that a tech would come to inspect the mattress, after two long weeks of sleeping in a uncomfortable bed.

The Tech inspects the mattress and agreed the bed it’s defective now it take Ashley another 2 weeks to contact me about the mattress and confirm what I already knew it’s defective. It’s a over a month later of sleeping on a $2300 defective mattress I get contacted that I have 72 hrs to either pick a new mattress or anything in the store because the mattress in question has been discontinued.

Or they will not honor the…

I got a refund back from a table top and pedestal from the warranty.

First I was told I would get my money back Never mentioned that I had to use it for instore purchase!! They avoided telling me that. So I bought a new bedroom furniture set. The sales person did not use my credit from my previous refund from warranty.

I have tried and tried to get an answer. I talked to a manager at store. He emailed billing and they have never called me back. I want this refund credit on my account. I have spent hours trying to get this resolved.

Not to mention that my new bedroom furniture has a broken drawer and the bed storage drawer will not open. Took me forever to take photos and ref numbers to send to them. It was way too difficult. Why is it so easy to take my money for a sale but torture to…

I placed an online order in February 2022 for a dining room set. I am still waiting for the dining table and server. Customer service communication leaves a lot to be desired. I will never again, purchase anything from Ashley Furniture stores.

Sales Order: 0868157802 - AHS Grapevine, 3400 Grapevine Mills Parkway, Grapevine, TX 76051 Sales specialist well as the store manager sold us the defective floor samples along with GBS 5 Yr protection plan, with clear statement that, "there is nothing wrong with these furnitures and they are being sold at an attractive price as they are the outgoing model and they are fully protected under 5 Yr.

protection plan for any defects". When we reported the defect in furniture on the same of delivery, we were told by the store manager that, these furniture are sold AS-IS and hence I need to approach GBS for any repair.

After repeated follow-up with GBS, we learn that, AS-IS / floor samples are not covered under the GBS protection plan. Being the #1 furniture company, I did not expect Ashley to…