AspenDental

I am currently receiving treatment at your McDonough, GA location. The customer service at this location is so poor as to be non-existent. The phones are not answered. You must leave a message, but the call is never returned. The excuse is always "we are having problems with our phone system".

I heard this same excuse with a July appointment and again in August. Complaints in this office appear to be more common than patients. Drastic action is required.

Bought in 2018 a tooth fell out in six months, second tooth fell out the next year, how I lost another one last weekend. Of course you guys reglued the teeth, but seams to me very poor quality for the price. I bought the better plates with the seven year warranty.what am I doing to do after the next two years are up and I keep losing my teeth

My husband had his teeth pulled for his partials back I February. He received his immediate. 1st complaint is we drive a long way for appointments, one day we get there for appt. and no one is there. No ph call no email nothing and they tried to blame us.

2nd complaint was the bill i found an error, they tried to make me feel like i was stupid, but i was right error was corrected. Now at our last appt in April they told us my husbands permanant dentures would be ready 1st part of August , wen we didnt hear from them I called yesterday, they said they dont have the answer for me call back!!

What they hell the question was are my husbands dentures ready!! Then today I get on the phone and they try to tell me he was suppose to have another appt b4 his dentures would be ready! We have heard…

My complaint is regarding my full mouth dental implants. Since they have been installed i am not able to eat anything but soft food. The implants move around or Pop out the holders when i am biting down or chewing food.

Food is always getting stuck under the dentires and causing pain on my gums. I have had them tweeked and adjusted several times but nothing works. I was promised these implants would be better than my real teeth which is false and untrue.

They are terrible and i want them fixed properly!!!

They owe me a refund and no one can give me a straight answer. I have paid them in full and my insurance has paid them, yet they can’t tell me anything about the money they owe me.

I paid $10,000 for implants that should have never been put in ! I didn’t have enough Bone for them to space them apart properly so they put them in anyway !! I have trouble every couple months with them almost popping out when I eat !!

I said something to Dentist who did the work and his only explanation was he had to put one Side closer together because of not enough bone !! 2 months ago I came in and new dentist was supposedly ordering new inserts that supposed to make them fit better !!

They called and set up appointment for today along with a $448 cash payment e cause insurance don’t pay all of it !! I guess it’s time to talk to a lawyer !!

Dentist at every appointment rushed me and didn't answer questions I had. Latest visit I left looking like I had horse mouth. Mind you I was never given a mirror to look before I left. Got home in tears and called back and lady on phone said three separate times that they did nothing to my teeth so I don't know how things could be did.

I was recently seen there for what I thought was going to be a tooth extraction, as I was promised on the phone. I got there and they did all these things I did not ask for and refused to hear my concerns.

I also suffer from anxiety related to dentists and they did not treat me with courtesy I dont feel. I am not happy that they charged me 500 dollars for future appointments when I only required the 1 appointment. I will not be going back.

00 up front but then I had to cancel and I did with plenty of time before my appointment date. 00. I called for weeks and weeks and no one would give me and update. 00. Please fix this error.

I went to your location in Sarasota. The dentist that did my consultation was awful. I told her I wanted dentures or implants and wanted to start with my bottom teeth. She told me my teeth weren’t so bad that she would do what I wanted.

I have 5 teeth that are mine and there are issues with them so I don’t understand why in her exact words “Aspen Dental won’t take me as a patient or do ANY work on my teeth” and gave me a referral to go somewhere else. Worst of all she kept laughing at me when I expressed how much I wanted to do this and if I wasn’t a candidate for implants then I would be fine with dentures and she laughed at me and said no you wouldn’t be.

What kind of customer service is that??? I went to your place of business based on a recommendation from a family member who went to…

1:08 all Description of complaint: I first went to Aspen dental on 12/18/18. I paid over $30,000, and I am still paying off my bill with the finance company To this day, they still have not completed my mouth.. I gave a $5000 deposit and finance the rest.

It has been an ongoing issue. Nobody contacts me l've called over and over every day. I had to go outside to another place to get some more implants put in. They put me on hold for over a year saying that my account with them was empty when they found out it was their error.

Peyton, the district manager sent me to another doctor because their doctors that they had on staff at Aspen did not know how to work on my mouth because I had more than two implants. Then after that, they decided that they didn't want to pay another doctor so I was…

Had an appointment scheduled for 1:00 Saturday July 22, 2023. They sent me a confirmation text at 7:45 that morning. I showed up at 12:50 the office was closed. I had to take off work to have this appointment and nobody had the decency to contact me one way or another.

It is now Thursday and still nobody has contacted me. I am highly pissed off I have a partial that I cannot wear and have been paying on do you see where I'm going with this?

What ever you do STAY AWAY FROM THIS PLACE. They are bullies. Even though I told them that I have huge anxiety they were still rude to me . The hygienist was almost an hour late taking me back. " If this was told to us prior to our visit, we would have prepared.

But no, they just like bullying you along with making you cry and develop hives from the stress, anxiety and rudeness.

I would like to start off by saying I am very familiar with the process of dentures Aspen provided me with my fourth pair of dentures. I am also very familiar with the need for adjustments what I don’t understand is why I had to wait three weeks to have an adjustment after six days of agony so

I got a hold of the office manager and told her I was desperate she made me wait another five days but I took what I could get and the adjustment was made a few days later I was still experiencing problems so I called them back and I had to wait two weeks to get in for a five minute adjustment once again will I arrive there today to an empty office a gentleman came in after me and

then one more after him they asked the second gentleman what time‘s appointment was for and he said I do not have an…

I was charged for a procedure that wasn’t needed. I am trying to get refunded for the procedure that never happened first they told me that I would have to wait until all insurance claims were paid. I talk to my insurance company and they told me Aspen dental submitted the claim improperly, and we need to resubmit it, I called Aspen dental and told them what the insurance company said that was eight weeks ago and I still do not have my refund

To whom this may concern. I am making this complaint I've been dealing with Aspen Dental since February of 2023. I have been there several times from that time and I only had two good visits from February to July 5.

I have talked to the manager at the Clinton Mississippi location three times and it's only lies at the lies from her and her employees there.

ould like to make you aware of issues with one of your locations (1500 W. Orange Blossom Trail, Apopka, FL). The staff and dentist were lovely, but the office management at this location is egregiously unprofessional and disorganized. I rarely take the time to complain about things, but the ongoing system issues, scheduling problems, and the length of time it took me to have a crown replaced (May 25th to July 12th) has ensured that neither myself nor anyone I know will use Aspen Dental again.

They lost my insurance information, they lost my x-rays, everything took longer than expected to schedule, all of this I can understand, if not tolerate.

However, in addition to that the office manager was outright rude and unhelpful in resolving my issue, requiring an enormous investment of my time…

Dental plates constantly breaking or cracking during a meal. Leaving me to drive 42 miles each time to get them fixed. Not solving the problems of plate breaking. Just patching it up and that's it. I should be able to finish a meal without breakage or cracking.

Other people aren't having this problem. I want something done or a refund.

Called on 6/9/23 to get an appointment with a doctor that is in network. I explained how my Humana Insurance had changed and had been sent to a different doctor that was in network at that time. But when I got ready to get some emergency work done, I was told after I got to the appointment , that my new doctor who was in network, wasn't there.

The receptionist didn't offered to help in any way. She tried to get me to fill out new paperwork, after Aspen already had my info, had done x-rays , etc.. she was going to have me do it "again'. I explained again..

to her that I already had done all that. She said that "whoever" made my appointment , had put me in as a new patient. She was very carefree, couldn't care less about my problem. This isn't the first time, with issues with people at the…

The Staff is great, but I am having trouble with the decisions the doctors are making. They Told me they would fill and pull some of me teeth. Then I got partials for top and bottom. They have never fit right, and where very painful.

I told the Dentist at the beginning that I wanted all the top teeth pulled and a denture. They disagreed and pulled some and filled some. The partial never worked I was told by the last dentist I seen that it was because of my bite was not lined up.

Now I have to get all top teeth pulled and a denture on top, then a new partial on bottom. This was their mistake now I have paid for all this work the has not helped. If I do not get some kind of compensation I will go ahead an let this dentist do the rest of my work, but will never recommend Aspen Dental to…

I've yet to receive my refund from Aspen dental please call and leave me email, John Greenwood,443-571-5778, thank you so much

On May 26th, 2023, I had my first experience with Dr Oates at Aspen Dental, Hull Street Rd Richmond VA for an extraction.

First, my wait to be seen was exceptionally long. Then another patient issued a loud complaint about her treatment. Dr. Oates left her too long during the work she was having done. Dr. Oates response to her complaint was inappropriate and rude, I thought.

I was ready to leave and expressed that to the hygienist. , and her complaint was legitimate.

Finally Dr Oates came in performed the extraction and left. Instructions were provided by the hygienist. 10 days later, my mouth was infected and was affecting my ear and throat. In pain, I called the office 4 times trying to get an appointment to see Dr Oates.

No one bothered to call me back.

Finally, I drove there,…

I have been working to establish what services have been paid for an owed for several months. Since beginning with Aspen Dental, which was the biggest mistake of my life, i have received multiple different cost estimates as well as invoices from corporate and the office yet the office can't seem to make heads or tails of why. The system is constantly down, I was even told that due to their errors they were putting my balance to zero and my services to date were all set due to their error. Every request in writing has been denied, as I continue to be told, "Let's sit down to discuss"

I have zero faith or trust in the office managers and after a combination of payments of over $7K have only had 3 extractions, a root canal, a temporary crown, a temporary partial plate that sits on top of my…

ASPEN DENTAL IS SO RACIST DO NOT EVER GO TO THE WATERTOWN LOCATION IF YOURE WHITE THEY GIVE YOU SERVICE IF YOURE ANY OTHER ETHNICITY THEY WILL LIE AND TELL YOU THEY HAVE NO AVAILABLE APPOINTMENTS AND THEY DONT TREAT “THOSE KIND OF PEOPLE” MY HUSBAND HAD THE WORST WISDOM TOOTH ACHE HAS A DANG HOLE IN HIS TOOTH WE BOTH MADE APPOINTMENTS FOR THE SAME DAY IM A WHITE WOMEN THEY SAW ME NO PROBLEM THEY MADE HIM RESCHEDULE AND

JUST NEVER SAW HIM THEN BANNED HIM FROM THE OFFICE BECAUSE I CALLED THEM RACIST!!! I WONT STOP UNTIL THIS SITUATION IS FIXED AND EVERYONE IS FIRED THIS IS SO MESSED UP SPREAD THE WORD PLEASE!!

I went to the Aspen Dental on 6-19-2023 to attempt to have a tooth pull because I was in pain. 40 with my payment plan through Care Credit. I returned on 6-23-23 whereby I a molding of teeth done. On Monday 6-23-23 I received a call that the office forgot to do the cleaning and I needed to come back Tuesday 6-23-23 or Wednesday 6-24-23 morning.

I asked is this part of the treatment plan and was told that yes. I attempted to call back to set up the appointment for the missed treatment and no answer at 336-429-4146 so I left a message on Monday 6-23-23.

I didn't receive a call back. I was scheduled Friday 6-30-23 to have 7 teeth removed at 930am in the office. I inquired as to how can parts of the plan be missed and the…

originally went for an emergency visit to take care of an infected tooth. was given antibiotics and scheduled for an extraction. was told i needed a number of things done and scheduled another appointment for additional work. i called back almost 2 yrs later and specifically told them i had a cavity i wanted to take care of.

was scheduled an appointment and they did nothing but waste my time and tell me i needed all these procedures done & them pushing product on me. i ended up paying a deposit and scheduling for a deep clean, but was unable to attend the appointment the day of.

i called months later on 6/15/23 asking to have the deposit refunded, was told a ticket needed to be submitted and it was subject to approval. called back 6/26, was told that their system has been down since…

After starting the process of getting dentures in February, I have not been called once to adjust the set I have now. I have to call to make my own appointments. I have been treated so poorly by Kathryn Shneibel.

She jerks on my mouth, she's so rude to me. I can't be treated like this when I have already paid for the service. By the time they will see me again it will be 8 weeks. Unexceptable to be treated the way I have been treated

I've been trying for months to pay off my balance and Aspen hasn't been able to pull up my account said due to company upgrades however this is taking a great decrease against my credit score I can't move forward to fixing the problem until I am able to get Into my account my house and everything else is on hold need some thing to happen soon it's taking a long time to close out the account

I have been going to aspen dental in muncy for awhile now. I am still waiting for my dentures. I was in last week and asked the office manager why they did not run my dental insurance through before they made me take out a loan?

Chelsea said I have no idea what you are talking about. I said my insurance would cover 2500, and you guy made me psy for a dental visit that was covered under my insurance. I am tired of getting the run around with aspen dental in muncy pa.

I am looking at filing a complaint with the attorney General at this point. The people that work their do not know what they are doing including Chelsea the person that deals with billing. So now I have a huge loan I never would have needed that much if they ran my insurance like they were supposed to do.

Chelsea said I have…

First of all, the billing issue from a year ago. Now, I had 7 teeth pulled by a "dentist" named Tiffany Sensoli that isn't even listed as a dentist on your website. She pulled 7 teeth - One of them needing "surgical involvement" per her own words that's still swollen.

She also "slipped" pulling one of the teeth and jabbed the instrument into my gum. This area is still swollen after 10 days and I was never offered paid medication. Anna, the office manager, told me they never offer this option.

Please look at previous appointments I've had with your organization where I was afforded the option to get pain medication. I'm now 10 days into this and I can't find an oral surgeon to finish the poor job Tiffany started.

I'm missing most of my bottom teeth. I run client services for a…

I went to my AspenDental appointment. They took lots of X-rays. '' Then the dentist came in and I liked her at first, but left not liking her at all. She said I needed all kinds of expensive work on my teeth.

I told her I just needed a check up and to have my chipped front tooth fixed. '' I said no I won't, I just need my front tooth fixed. She preceded to tell me again what she wanted to do for my teeth.

So I asked her, are you saying if I don't agree to the work you want to do on my teeth, then you won't fix my one chipped tooth? She said, that's right. I told her she was a big disappointment to me because she didn't care about me as a patient.

At first these Aspen staff people were overly nice to me and everything changed when I said no to all this expensive work they wanted to do.…

I have been waiting for a refund for dentures that I paid for out of pocket and I have not heard or received a refund yet.

Despite multiple attempts to schedule then get a follow up call after my initial appointment that was scheduled 5/1 and canceled. I eventually received an appointment in late May. I got called back for another visit and was supposed to get a final cost after my insurance.

I have followed up six times and each time I supposed to get a call back. It is now almost two months and I am no closer to resolution. Office is Homestead Pa. 15120. I have never had worse customer service.

It has been 15 months since I received my new teeth and I have not gotten them yet. I paid in full close to $7,000. My last appointment they said they had a problem. That's what they have been telling me. Lancaster,pa fruitville pk office.

I want my money back or my teeth.

Today we came in for another cleaning. It was yet another appointment without a confirmation called in prior to it which made me skeptical about coming in because the last visito came in they did exactly that and it was because someone didn’t keep us in the schedule even though we were giving the spook prior to leaving at my last appointment.

So I had to wait during that appointment over 45 mins because I had to be fit in and basically treated like a walk in. That time someone didn’t place my appointment in even after I was given my appointment in my last visit.

We let it slide thinking I need this cleaning since I’m a cancer survivor and I’ve undergone intensive radiation and chemotherapy treatments which both medical radiation specialist and oncologist refer me to continue consistent…

On March 20, 2023, I received a cleaning from Aspen Dental and was charged in excess of $200 for the service with my dental insurance through Carefirst and I feel that I was overcharged. Went back to the facility and they said that they could not help until the billing came back up and that that system was down statewide. This is the Easton location that I am talking about.

I went to Aspen Dental to get some teeth extracted, and to get a price for dentures. The lady was so rude, and very unprofessional. The price she gave me did not even add up. When questioning her, she said , well that's the way it is if u don't like it go somewhere else.

After over a year they still can’t get my dentures right! I finally gave up, thanked them for trying, but I am NOT happy! I asked for my money back, they can have the teeth back, you PROMISE SATISFACTION…. Well, that is FALSE!

The owner/dentist, informed me , sorry, that time has passed…. But, you’re not getting your $ back! I need that $ to go elsewhere to get teeth !!!! 00, and you won’t refund ANYTHING?!?!? Not professional! I’ve given the lab and dr more than enough tries!

Always getting the runaround for appointments and getting charge for cleaning that are included in medical plan for zero co-pay. Trying to make a claim for refund just getting the runaround with Dental company.

3 weeks back I gotten a cleaning , I wanted a receipt for the work, I couldn't get one THEY SAID I couldn't get one because of there computer systems crashed... 3 weeks later I've called them... THEY STILL WONT GIVE ME ONE...

Hello, My Name is Sally Fontana and I live in Rome, New York. I have been going to Aspen Dental for a few years now. Unfortunately, they had put in a crown and, within a year, it fell out. I went to see them and was told that I likely need an implant as it is unable to be reattached.

I had told them that since it was less than a year old I would expect not to pay for this or not pay any more than my insurance would cover for the implant. Heather, the office manager, said that she would speak to owner, Dr.

Meyers, and get back to me the following Monday. That was approximately two months ago. I have left a myriad of messages and have also gone to the site at least four times with no success. No one has had the curtesy of calling me back although I must mention that the receptionist, Carter,…

I went to Aspen Dental Walpole Mass. to have work completed late last year > root canal (2) > Crowns (2) > cleaning etc. 00 > Paid that > now come the work to be completed > Incompletion > not satisfied with the final outcome as my last upper left side CROWN kept falling out > went back about (4) time to have the temporary (Crown) recemented only to fall out again > now come the permanent (crown) with the permanent cement > after about one month > the Permanent crown fall out > I was inconvenience on several occasions because I had other obligations yet I has to place them on hold to try and rectify the uncemented Crown.

00 > when I asked on several occasions If I was fully paid up > they said yes, yes > I believe they were trying to make me pay them extra money for their incompetency of…

My mom and I went to Aspen Dental in Port Richey, Florida to have dentures made. After $1,600 worth of dentures were completed, neither one of us could wear the dentures because they were not properly made. Plus the fact three days after my mom had her dentures, three teeth fell out.

Aspen refused to fix anything without her paying them more money. My mom absolutely refused and then they had the nerve to tell her "well you're the one that wanted the cheap dentures" !! That is no way to conduct business, you do not ridicule any paying customer who is depending on them to make dentures that are functional.

Even after all these complaints, and paperwork filed for legal obligations, nobody did anything to help my mom. I am quite upset because my mom recently passed away and she never did get…

I paid $6000 to Aspen Dental. I waited for 5 months before they would fit me for the final dentures. I still cannot eat with the dentures, They do not fit in my mouth because they are much larger than my original teeth were and I have a small mouth. I gag on them.

My complaints are ignored and I am told I will need adhesive to use them. I have paid way too much money for this unacceptable product. I want a refund so I can go to a more reputable company,

Aspen Dental in Bourbonnais IL, 60914 has been giving me the run around for about 2weeks now!! They say my money i put down on a payment plan has lapsed because of 30 days, But, to my knowledge i know they knew about the agreement because this is not the first ever plan they have been involved with!

They gave me the run around about a control number, now they are saying my money is gone cause i used it up when i clearly have insurance and this is what i used! and if my money is used up, where are my dentures?

I thought Aspen Dental was an Upstanding Business, i am Truly having second thoughts about your loyalty to your customers! i mean you all are a multi million dollar corporation and you are going to fight over 300$! Can you please tell me what’s really going on?

Was told your doctor wasn't on the network, whatever that means, I need an immediate extraction and due to Jennifer Carrion Torres not contacting my insurance properly I still require the extraction and I'm in severe pain, as health care providers you should be ashamed.

I was at Statesville aspen office. I gave the girl my insurance card. She said the insurance didn't cover. I paid the bill to find out that Humana paid the bill to. After 6 weeks still waiting for a refund.

How many other seniors have you done this to?

I have been going there since last year. The staff and dentists helped me at first through my problems, just this past Monday was the dentist not only rude and very unprofessional, he made me feel like crap the way he talked to me and decided not to help me further in my situation.

Never once let me speak or voice my opinion and left me in the office. No patient deserves to be treated like this.

I was in your office on 41 st street in sx falls sd for a dental appointment first of all I waited in the waiting room for 20 minutes then they put me back in a room for over an hour to be seen for a 20 min procedure while I was there another patient came in after me and he went to see that patient b4me my dental assistant told him 3times that I was ready but it didn't seem to bother the dentist until I cornered him about it then

he was apologizing for it but why should a patient have to go to that extent to get seen for their appointment

Daytona Beach and i cracked a crown on front tooth. Check in took for ever and office manager said the system is new. Checking in they told me i needed a full mouth xray. I said its my front tooth? After a full mouth xray they did a front tooth xray. No reason except money taking a full mouth

Dentist doing the work did a great job bonding the tooth back. No complaints

Office manager promise me he would email me my bill and email my xrays to my dentist in KC area. After calling 3 times and emailing him 5 times i give up. No replies from him I tried to call but was put on hold for over 15 mins

I will attach are last email when i gave him one last chance to reply

Alan Kellwy