AspenDental

Please help me! I had an appointment scheduled 5/1/23 in Pleasant Hills Pa. I came to appointment as scheduled and was told that all systems were down and could not be seen. I understand things happen. I attempted multiple times over next two weeks to reschedule.

I finally was able to schedule an appointment at a different location Homestead Pa on 4/19 at 9:30 Am I arrived as scheduled and office manager told me they could not see me. I had a confirmed appointment from email and took time off work for second time.

After discussing with office manager who originally told me that I was not the first person this happened too. After speaking to her boss they worked me in after 3 hours of waiting. I submitted my insurance information before appointment after all X-rays and diagnosis I met…

Greensburg, PA office. Had a scheduled at 8:00 AM when I arrived, I was told the dental tech has been out ill and they will call to reschedule, once she returns to work. (I wish her a speedy recovery). I can get a reminded to an appt.

but I DID NOT RECEIVE ANY TYPE OF NOTICE that the appt. was cancelled and needed to be rescheduled?????? It takes at least a 20 minute drive to get to this office, beside the early hour of the appt. and to be address in such indifference about the situation do not help my disappointment.

To say I became upset is an understatement. I am very mindful of other peoples time, as I dislike to have anyone waste my time and money. Once our dentist put back in my upper plate without rinsing it off the cleaning agent, the Tech tried to cover up what had just happened…

My son recently had his wisdom teeth begin to grow in. I contacted Aspen Dental and had to go to a different office than his regular dentist. He was nervous, as expected, We arrived at the appointment and were handed a blank consent form and told to fill it out.

There was also a second form telling about the risks, on the opposite side had a signature for the patient/Guardian and the surgeon. Are you kidding me? The secretary proceeded to tell me that I was not able to go with him.

I couldn't meet the surgeon. I refused to sign consent and insisted to meet the surgeon. If you expect anything professional DO NOT GO TO ASPEN DENTAL. You will be treated like cattle. It's all about the money to this company.

They are all the same. Unprofessional, rush and repeat. If they don't care about…

The Aspen Dental in Hagerstown has to be the most unorganized business I have ever done business with. All of my services have been paid for since Sept 2022 and I'm still waiting on my dentures. Please note this is having to pay an additional $750 that I was told was covered by my insurance. Multi treatment plans, which I don't understand. As patients we are trusting that the dentist will provide and offer us the best treatment plans and not have to change treatment plan multi times.

When you finally get someone to answer the phone they put you on hold and never return to the line. I have called and left 10 VMs that have never been returned. I either have to stop by the office to get an appt scheduled or questions answer or keep calling until I get to speak with someone. I have called the…

If I could give less than one star I would. This company is not a place you want to trust your teeth to. I advise you seek another dental office for your teeth health.

I went to go get my denture fixed and told them the denture never got properly so they keep adding acrilic and sanding it down and making it worse the said my warranty can't cover a denture that is wearing down by grinding teeth which I don't do they just keep sanding the thing down now they are saying I have to by new ones when I just got these and spent 8,000 on them and they want another 8k and I haven't had these more than a year yet now I can't even eat properly because of the damage they have done, just disappointed I was told they could help me and

they just made it worse by adding more or shaving off plastic

I have $1,500 credit with Aspen Dental and have been trying for a month to collect my money. What can I do?

I got 2 inplants and dentures. Each time I feel like I was rushed. Had to go back 7 or 8 times to no avail. neither the upper or lower stay in place especially when I am eating, coughing, sneezing.

My upper and lower pinch and hurt. I would like a refund because I will have to go to another dentist to fix my mouth. I am trying to manage this on my own but the family lawyer can take this over (Linda Hanna).

This is the 2nd complaint I have sent ya'll and no responce from you. Thank you. com. I look forward to hearing from you.

I put $1500 cash on my wife's account, she passed away and they have not given my money back

Have not filed my dental work to my insurance company Have not returned any phone calls that I left several messages Worst customer service from the entire team at Aspen Dental Arden, NC Will not send my X-rays over to another dentist office

You need a better way for your surgical practice. I showed up for my appointment to have a tooth extraction only for the surgeon to tell me he wasn't going to do the surgery. You need to have it so the surgeon is consulted days before the surgery.

Not the day of the surgery. Some people can't afford to take time off just to have the surgeon tell you they aren't going to do anything. You shouldn't make patients schedule a surgery and pay for it ahead of time until the surgeon consults first

DON'T GO I am a victim of the worst run business I have ever seen! Why last year in 2022 I went there for snap on Dentures I had all the x-rays and met with the financial services total cost $15,067 my portion $8,976 so I decided to go ahead and

then still in May 2022 I had my teeth extracted and waiting months for so called healing? She didn't start fitting me until some time in Nov. not sure the date but I begged her to have them ready for Christmas.

So at one of my fittings I asked when do you put the posts in? The girl looked at the computer and said you didn't pay for that I said I paid my bill in full before the work started.

So she left the room and came back with a young man with no manners or respect or knowledge for that matter! Because they sent me a demand for payment not…

On December 19, 2022 l had an appointment at 2:00 pm to have my scan for permanent partial. I had a January 9, 2023 1:00 pm appointment to have them replaced in my mouth however, when l arrived it was explained that the Fed X truck hadn't arrived and please come back 2:00. pm.

After returning at 2:00 l was called back into the patient area room and sat for 15 minutes to be told that the Fed X truck hadn't made it to the office. From that day they have not contacted me.

February 6, 2023 l called the Kingsland Georgia Aspen office for the receptionist to tell me as soon as they received the permanent partial they will give me a call. March 8, 2023 I went into the Aspen Kingsland Office because I felt some kind of way about how the receptionist spoke to me in a not professional manner.

I…

They took my money in the amount of 855.00 for my sons wisdom teeth extractions then they canceled due to outages and just locked up their doors without a call or follow up for they did not provide a service for my son leaving me so inconvenienced and a health risk for my son and they still refuse to give my money back saying their financial systems are down its been a month already

After 18 months of adjustments my dentures still do not fit! I can't wear them!!

I had the worst experience with (2) back molar tooth extractions with only Novocain (8) shots!! He couldn't not get them out. I'm sitting in the chair shaking uncontrollably, white knuckling the chair arms and yelling ouch *#@*, dentist is pulling, twisting, prodding, cutting to extract my teeth and resorts to getting the drill.

The next day I looked like Marlin Brando. That extraction should have been done under anesthesia with me sound asleep. Charged me $1200 for the complete procedure of removing teeth and replacing with implants. I noticed I have a $700 balance from what?

Now they've had some major cyber security breach affecting over 1000 of their locations. For 2 weeks you couldn't get through to leave a message, 3rd week you finally got a voice on the other end, now for almost 4…

I am actin behalf of my mother Thelma Hummel. her new dentures for over a month and half. She drives over 50 miles one way to only get there and her dentures are still not ready.. She is 92 years old and her dentures are fully covered by her insurance.

This is an industry delay and needs immediate attention.

I've been 8 times to try to get my partials and seen 2 different denist and still no partials aspen is the worst place I have ever been I was told I would get my money back with in 5 business days and it's been 11 I can't get ahold of aspen dental on tunnel road in asheville nc to get my records sent to another denist looks like I'm gona have to put this on local news

Every time I go to Glastonbury CT location their computer system is partially down or fully down and the receptionist has no idea what's going on or how the pt scheduling work. 45 am before they took me in. They told me the computer system has been down since Tuesday (5/2) and they don't have paper copies stating who's coming for what or when. This is ridiculous.

I have never been treated as bad by a company like I have been by yours. Had an appt. 04/20/2023 got text that need to reschedule, reschedule for 04/26/2023 @830 am get there to be told systems down will call to reschedule.

Rescheduled for this morning at 10am to get there to be told no the call center should never have scheduled me. I will never recommend this company to any of my family or friends.

Overcharged. Dentist out of network. Everytime I went in there was a different dentist. When I was presented bill I was told that it was my responsibility to check to see if they were in network. In the course of my visits I had seen 5 different dentist with a mouth of fake teeth.

I was seen in Waycross, Georgia. 00 more. This was the same thing that happened on my bottom partial I had made before the upper plate. Had to pay 700 more before top plate could be made. I like the work but the figures don't add up.

I have good insurance and insurance should be paying these extra costs

It is 10 business days I have expected my return back have not gotten any kind of response called the office. They cannot tell me anything tried to call corporate again been 10 business days and I still have not been reimbursed my money after my horrible service.

Went to Aspen Dental in Camden South Carolina . Ask them did if they excepted my insurance which was Federal Advantage, they said yes, told me what would be my out of pocket part. I paid them in full. 00.

I call Aspen Dental and they said my insurance didn't pay, so I call my insurance and they said they didn't pay because the dentist that serve me was not in network. Call Aspen Dental stated to them what the insurance company said, and explain this was no fault of mine, they stated they would take care of the matter on their end.

Then I get a letter stating if I didn't pay the bill it would be sent to collections. I went to the office to ask what was going with this afterward they said it was taken care of. She said their computer system was down and it was the 1st of the month their…

I am very upset with aspen dental in Houma la . Had 8 teeth removed in august, had had temporary’s till end of February was back for adjustment several times and still couldn’t eat with them.then my permanent one didn’t fit right and whent back a couple of times and still not right, they just don’t fit right so I have had a hard time eating since august of 2022

I needed some work done on my mouth extractions a bridge and I gave them 4660.00 of my money they said the systems wore down it's been over a everybody that I have talked to at the aspen dental have been very rude and unprofessional towards Mei don't like the way that there treating me after they have gotten there money I've been very patient now there saying another week or I will call you when the system comes up not except able everything thing about this situation is merely wrong

MY husband went to aspen in January for a top denture and has only had one reline done I have been trying to get a appointment for him to complete this process for 6 weeks and cannot make an appointment. I drove to them to make an appointment and there phones were down and computer was compormised and all personal data stolen.

Im at a loss and do not know what to do.

Also Im still paying for dentures never received.

I’m using a credit program to pay for my work done by Aspen dental. When I went in they told me all that needed to be done (4 wisdom teeth removed) so they went ahead and charged it to my account(I have the receipt as well) well, they decided to tell me I owed $1,200 extra.

I told them to cancel my appointment and refund me the money, and they haven’t. So now as a result, I have “missed” a payment and my credit score got lowered. This was Mobile Schillinger locatjon

I was seen in the Marshall Tx office on May 25, 2023. When it was time to pay my deposit to schedule my oral surgery, I instructed Griselda to split the payment putting $400 on one card and $84 on the other card.

While in office, I received a notification that my card was over the limit which I addressed while there and was told that she charged my 2nd card for the full amount instead of $84 which caused my card to go over the limit. I was told the money would be refunded within 2 days.

After several days passed, I made a trip(30 mins away) on Friday, April28th, to office to check on my refund since the phone lines were down, they were closed. Adding even more to the inconvenience. I called 5/2/23 and was told by Nicki(office manager) that the systems were down and there was nothing that…

I walked into the clinic needing a simple filling. When I walked out I had a root canal. The first one was unsuccessful. They talked me into a second with the office. That was unsuccessful. They told me I needed to have it pulled.

I refused to do that. I went to a different dentist out in california and he stated it would need a third root canal. I have a balance with you guys. I do not feel like I should have to pay for it. The procedures were unsuccessful.

I thought that a service rendered meant that it would be fixed. Please contact me back on this at 385-405-8745 Thank you Chaleste Riedel

I saw Aspen dental 4 weeks ago at that time waited 4 hours. They exrayed me with instructions to return on Monday April 24 and measured for new dentures. My old dentures lower had broken and I have been without them going on over 4 weeks.

00 in order to be measured for new lower dentures. Told to return on Wednesday April 26th. Upon arriving to the office it was closed. Attempted to call today and unable to get through.

I JUST STARTED WITH THIS COMPANY IN THE OWINGS MILLS OFFICE. I HAD 6 TEETH PULLED AND DENTURES MADE. I HAVE A BRUISE ON MY FACE AND I SAW HER ON MONDAY AND SHE SAID TO LEAVE THEM OUT UNTIL TUESDAY MORNING SO I DID.

WHEN I PUT THEM IN MY MOUTH WAS HURTING AND SORE MORE ON THE BOTTOM AND LITTLE ON THE TOP. SO I WENT TO THE OFFICE TO ASK A QUESTION BECAUSE NO ONE WAS ANSWERING THE PHONE. WHEN I GOT THERE THEY SAID THE SYSTEM WAS DOWN.

SO THEN I GOT THERE ON WEDNESDAY FOR MY 4:00 TO FIND THAT THE SYSTEM IS STILL DOWN. I AM THE ONE SUFFERING NOT BEING ABLE TO EAT RIGHT WITHOUT THEM IN.

Being charged for temporary partials that ate unbearable and dang. The top partial never fit correctly and was extremely painful to wear. The dentist said "oh you just need to get used to it". The bottom partial was extremely painful to wear, so the dentist cut the clasp off 1 side of the partial.

It now would float loose on the right side. I ended up partially swallowing it and choking because it would not stay in position. Charged me/ my insurance for 3 filling that were not cavities, the dentist couldn't read the x-rays.

And never filled the "cavities". A office worker came and did the molds for my teeth. "it's suppose to feel tight". Less than a week later it came out.

I was in your Florence ,Alabama office in November 2022 to have work done on a broken front tooth . The dentist was very nice and the office staff were also. Unfortunately the portion of the tooth that he fixed broke off this morning (04/25/23) while I was eating . I found out that Florence office has closed and would like to know what I need to do now to get my tooth fixed. I was very upset that the tooth came apart after just 5 months. Can you tell me what you can do to help me with this problem? Thank you for your time.

Carolyn Wagnon 716 Spout Springs Rd. TMuscle Shoals Al. 35661 Phone no. 256-446-9060

The day I came in to have my teeth extracted they ASKED if there were 2 Rene Gillespie's. Well there are actually several people with the same name through out the United States. But in Ohio, YES. Through out the process of getting false teeth they would frequently call me the day before my appointment & say it was at a different time than on my appointment card.

They did my Financial & I got a loan to pay for what my Insurance did not cover. Then I would receive a bill for $5000 after I've already made payment arrangements. Financial department assured me that my Insurance covered 100% & to IGNORE the bill.

I've heard this is a common practice for this specific location. To be told what the insurance will cover then make loan or payment arrangements only to be later told.. YOUR…

I am paying $1300 a piece for temporary partials that the upper never fit correctly or comfortably. Nothing but pain while wearing it. The lower partial also didn't fit and was painful to wear. The dentist then took and ground off the clasp off one side and it had no way to securely stay in my mouth, resulting in me almost swallowing it.

I was also charged for 3 fillings that were done years before. The dentist couldn't read an xray correctly.

Had to see an Endodontist and only one in my United Concordia Network within 30 miles was a guy that only works out of Aspen Dental offices. So I go through all the crap to get an appointment at an Aspen Dental office near me, and I had to pay $681 up front before the lady on the phone would even schedule an appointment.

How does a dental office charge $681 without even knowing what the treatment is going to be. So I pay and get an appointment and have to wait about 6 weeks. During this wait time I received at least 3 text messages where I had to respond with "C" to confirm my appointment on 20 Apr 2023 at 12:30 pm.

Then, on the day of my appointment I took leave from work and arrived at the dental office at 12:10 pm and get told that my appointment time had been changed from 12:30 pm to…

Very disappointed with ASPEN DENTAL as I bought new dentures at aspen about year or two ago The dentures were under warranty for 7 years . My bottom denture did not fit properly and shortly after I got them they cracked and I took the bottom denture back and they repaired the denture Shortly after that they cracked again so I took bottom denture back and was repaired again.

I think they should of at the time make a new denture but they did not. Right after I had a trip to Nashville for 5 days which consists of tours and planned events which included meals. the bottom Denture broke again at my first mail there.

I had no resources as we had events to go to every day so I went to drugstores to get a temporary fix and tried it but did not work so I had no bottom denture the whole time. AS…

They charge a lot of money when they make a mistake they rush to fix it and further does damage to you. They owe me a refund for all of my suffering because of their lack of compassion and correctly fixing the problem

Double charged for service insurance company has called them and was hung up on 2 times insurance company and I walked throught bill together and said u shouldn't have had to pay all that up front cause they sent us a bill for same thing then I'm still getting bills sound like fraud to me

I called today just to ask for their fax number at the monaca pa Aspen dental. The lady that answered acted like I was inconveniencing her entire day after I asked for it. She then proceeded to tell me what it was as if she was an auctioneer speaking a mile a second.

When I asked her to repeat it she huffed and said it the same speed. After I said thank you, she said "you're welcome bye". Didn't even ask if I had other questions and now I feel very unwelcome. After my next visit, it will be my last for Aspen dental after that exchange.

I have been to the local office numerous times, They replaced my upper denture 3 times and repaired 1 once. Now I have 3 broken plates and I'm wearing my old ones. Ive wasted a lot of hours and a ton of money.

I'm reaching out to you.. Before I contact a lawyer......! Jeremy

I have never been so disappointed with my choice of doing business with your co. A few hours before my apt. On the 13th I received a call from your Statesboro office informing me my dentures didn't come in, the woman making them was sick.

This is what I was told. Ok, I'm disappointed but you're sick I understand. She said the office would call me on Friday. NO CALL. Monday i thought for sure they'd call me. NO CALL. Tuesday i called them and the young lady wants to argue and tell me the rules.

I was finally allowed to ask what the status on my dentures is. ) She said she would have the manager call me before the end of the day. NO CALL. Today Wednesday the 19th NO CALL. 00 DOLLARS DOWN payment from me. Apparently your co.

Doesn't feel im entitled for a call i was told I would receive.…

They double charged me for some services and wouldn’t rectify it. The lady in receivables was very rude to me at the Bangor office. I got a statement today and I am mailing the check out. I left a message for them to cancel my appointment Thursday and I will no longer be doing business with them.

When I first started going to Aspen dental I was told that I needed 9 teeth pulled. I’m 36 btw and never had cavities until a few years ago but the medication I’m on causes me to have dry mouth and I drink a lot of sweet tea.

Well never having cavities I really didn’t know any better and let this dentist pull 9 teeth not knowing I could’ve gotten caps because that wasn’t even presented to me as an option. So now im 36 with 2 partials.

I still go to Aspen dental and the new dentist I have Seems better than the other I had at first. I honestly didn’t realize the caps were an option until here recently. When I did get my 2 partials I opened a care credit card because it was going to be $5000.

My kids go there two because not a lot of dentists around where I live take my insurance. My…

Thursday the 13 i was scheduled to receive my new dentures, a few hours before my appointment Aspen dental called to tell me my dentures had not been received. They said the person working on them was off sick. The office said they would contact me on Friday the 14th. Guess what NO CALL.

Today the 17th I finally called your Statesboro office after 4pm. The woman chose to argue with me about how long it takes. I was finally allowed to say I would like an update on the dentures. I was assured the office manager would call me today.

Needless to say I received no call. Apparently your company can't communicate with your patients. I'm not a happy camper right now. So my rating for your statesboro office doesn't even rate a star. Do you think its possible I could receive a call tomorrow.

My…

Purchased a full top denture 3 years ago, which cost about $2400, at the Fairlawn, Ohio location and the teeth are already falling out. Called to get it repaired and couldnt get in for a month and a half and was told I had to go through exam and xrays again.

Went through all sorts of customer service and kept being told I would get a call back. Not to mention, had to have original denture made 4x and my front teeth are still crooked. smh.. Definitely would not recommend this place to anyone.

I came in February 2023. Tried to use my insurance. I was told I didn't have insurance, which I do! I have called back 6 times and tried to make an appointment and had to leave a message each time.

I have never received a phone call back. The absolute worst customer service I have ever experienced. Since this time I have had to go to an Urgent Care twice due to infection that could have been prevented if Aspen would have coded my insurance correctly so I could get my dental issues taken care of.

What is going on at Aspen Dental. I have been going to this place with no problem for 20 years and niw the service is terrible, I need to talk to sombody, I have a lot to complaing Please contact me 5709826031

I picked up my dentures in July 2022. I haven’t been able to wear them yet.

First one of my implants had to be moved over for the denture to fit. It took over 3 visits to get the bite right. They had to keep cutting the teeth down to get a good fit. I had to keep going back for sores to be corrected and gum soreness.

The denture sides was too narrow and they had to drill and cut more to widen them. This went on several visits and the dentures was getting thinner and thinner. On April 4 2023 they had to cut and drill more to go deeper and wider.

I tried them on and the pain was still there. She said she couldn’t cut any more because the bottom of the white teeth was showing through. She said I could make a appointment with the manager to discuss this with her.

I didn’t make a…

I have a seven-year warranty and they are not standing by their warranty blaming me for my teeth grinding down. This is my third set and they do not hold up now they’re saying I need over $6000 worth of dental work on my bottom teeth before they can make me another Top denture is a bunch of crap. I think I need to get a full refund.