Asurion

I requested to have my ID confirmed via phone so that I could complete My claim. I seriously would like to discontinue Asurion at home immediately. I have to much difficulty trying go get claims attended to, and it to no avail. I am going to buy a new television.

Thank you Barbara Hunter

I signed up to Asurion coverage for my phone with Verizon Wireless during open enrollment. My daughter dropped my phone down the stairs 3 days later and the phone started overheating and shutting off. I contacted Asurion to file a claim on my phone and they denied it stating there was no activity on the phone from the time that I signed up to the time I claimed.

I use my phone all day every day, but I am home and, on my Wi-Fi, always. I contacted Verizon and their Tech support department verified there was usage on my phone and contacted Asurion themselves. Asurion still refuses to process my claim and continues to deny it them over and over and is now canceling them without a response.

I have contacted Asurion and every single person I speak to assures me they will get it taken care of,…

My son was in a car accident and his phone was broken. I filed a claim over 3 weeks ago and the matter still hasn’t been resolved. I received 2 refurbished phones that didn’t work I sent my son phone back and 1 of the refurbished phones, but that was bought out by one of the technicians Rashad he was not patient enough to wait to make sure the phone was working and

left stating the phone would download later which I didn’t. We had to go to AT&T and they cannot get the phone to work.

also had to get help with the second refurbished phone and they cannot seem to get that one to work as well. Their main concern was getting the second refurbished phone back which we did not have a return slip for they sent UPS to pick that phone up.

look at my bill and I see that I’m being charged for the…

I sent them my 5 year olds Nintendo switch splatoon 3 special edition console. After determine they can't fix it they get smart with my wife in the phone want us to accept 280 Dollars for it and say they can't replace it.

It cost way more than 280 but refuse to replace it or send it back. It's in their possession and all they want to say is all we can do is take the 280 dollars. They refuse to replace or send it back

Brought my phone in with network connection issues, associate said they would need to order parts to replace the motherboard. I waited a few days and called the store to ask if the parts were in. The employee said that they didn't have a claim on file with me until I described the associate who originally helped me, then they suddenly found my info.

I brought in my phone on Sunday and was told the phone would be ready Monday. On Monday, the store called and said their tech repair employee did not come in so it would be another day. On Tuesday, we called to check on the phone and they again did not have my information on file until I described the phone they had in there possession.

They assured me the phone would be repaired today but then later called to say there was screen damage on…

After 12 different claims!!!! replacement of my TOUCH UP dell 16GB ram and 512HD are replaced with the wrong downgraded APPLE equipment 8gb and 256hd. BESTBUY Invoice of the product are a Dell computer, no Apple!! I been asked for the las week every day to place a correction in the BESTBUY INVOICE in order to exchange and upgrade to 16gb 512hd.

Them ask me to go to BestBuy and exchanged or return,,,,, How can be exchanged or returned, when invoice/receipt says clear is a Dell computer??? Now is another issue to be resolved. And every one says different things. All this is ridiculous and unacceptable, please reply Asap.

I need my computer to work. thank you

S. 99 2yr plan. i have been passed around to 8-10 reps +3to4 hours on phone and i can not get my refund. i was told i will be sent a link for another copy of ups receipt but have not received it yet .

this is the worst experience i have ever had . i"ll never go to staples again. unhappy customer. ( 818 523 7775 ) please send refund i am tired of this game of pass the customer till he stops calling.

Manager Kimberly at the Apple Valley & Hesperia California locations is very unprofessional and thinks she can lie about contacting customers and changing their scheduled appointments without authorization by customer because she doesn't want to come out n do repair on customers time but on her time. I was disconnected multiple times when trying to get this resolved professionally n correctly.

Asurion needs to hire better management to take care of their customers for these locations. I have also now spent 2 1/2 hours on phone calls trying to get my phone repair time corrected.

Some guy named Zaky at the memphis store Said some racist stuff to my sister and almist hit my car!after we left the store. I want to file a formal complaint!

Concerning Asurion (formerly U break i fix) in Gainesville, VA: I am a retired US Marine who brought my phone into Asurion (formerly U break i fix) in Gainesville, VA to have a simple screen repair done. I first called Asurion to make sure they could fix my phone screen and if they had Military discounts.

The representative assured me that they had a 25% discount. The representative also stated I would have my phone back in about an hour, but then came back and said I need a brand-new battery replacement because the back was cracked.

I looked at the back and it was not cracked. The back of my phone was not only pristine, but it also had dust collecting on it because it hadn't seen the light of day since I had purchased it.

My phone had been secured in a dual-layer case since the day I…

Called Asurion on June 10, 2023 and filed a claim to replace iphone14. Received replacement on June 12, 2023. Called Asurion to activate but could not because they said $99 deductible was not paid. I checked my credit card online and I was charged the $99.

Asurion said to contact Verizon and got the same answer so I called Asurion and Verizon a second time with same response. Called Asurion a third time and was told by a manager’s that it was not Asurion and it was Verizon.

I have spent three hours on phone, no one seems to be competent and willing to take ownership to solve the problem. I am an airline pilot who needs this phone for work. I have had to buy a trac phone.

What is it going to take to get good service and this issue resolved?

I made an appointment at a Chicago store to get my phone fixed, showed up, and no one was there and the lights were out even though they were supposed to be open. Then I made an appointment at another store, went to that one, and the same thing; no one was there even though according to their hours they were open. Asurion makes it so there’s no one you can complain to so these stores won’t be held accountable and they’ll continue wasting customers’ time.

I was supposed to have a phone replacement delivered between 5-7PM. Driver called and left a message that he was on his way. He showed up at the high school, which was the address on the delivery because I was attending a soccer game.

When the tech called and texted me at 4:52PM that he was on site, I texted him back that I was there and heading out to meet him and just got automated responses. He never responded to my calls or my texts.

He did not call to let me know he was leaving and just never responded. I sat in the parking lot and waited for over 20 minutes. Apparently, he cancelled the claim without letting us know and then Asurion closed the claim and when I called back to open another claim, it was flagged for review and delayed.

I was very upset about the communication with…

The U Break I Fix store on Old Troy Pike in Huber Heights, OH is completing warranty work but charging fees under the table. If you bring your phone in for repair they want to keep your phone for a week but if you pay out of pocket $100 they will fix it right then and there.

When asked why the difference in timing, it was stated that since they are not paid for warranty work it will sit until they feel like fixing it. If you pay their personal fee, they will take care of it now.

This is not how business is conducted. Samsung has been notified and provided the TikTok that was created documenting the ordeal.

I have the Asurion insurance for a laptop purchased through Amazon. I just got my laptop back from a repair to my keyboard and speakers. The speakers were barely working and came back even worse. I can put my laptop at 100% volume now and still hear Nothing.

They were supposed to repair it not make it worse!

I just filed a claim to replace my tv and was only given 3 options to choose from so I chose one. I immediately called to voice my displeasure with the options I was presented and was told there is a 4th option that was not listed and now since I chose, it cannot be cancelled so I can take advantage of the offer that was not listed online.

Such a crock and poor customer service even though on the website their #1 core value is to put customers first. They refuse to cancel the claim so that I can take option 4 that was not presented to me and say that I have to wait to have it shipped to me, refuse it, as long as I am home, and

then wait for them to receive it back and then I can look into the other option. So I have to wait 2-4 weeks for a resolution. Verizon Wireless has chosen a great…

I was billed for a home bluetooth appliance package i specificslly declined, but was billed for it anyway. Incompetent customer support. Only interested in selling me products I dont need. I am filing a Complaint with NYS Attorney Generals office.

Brian Mulkerne

I filed a claim for lost phone . I found my phone 15 minutes after filing and paying claim deductible. I called them and canceled claim . They sent email that stated claim has been canceled, and to expect my claim refund in 3-10 business days.

They next day I get a phone Sent FedEx overnight. Now they say my claim may take 3 weeks to as much as 8 weeks to process. 4 different supervisors told me 4 different things. I believe there workers and supervisors are worthless as t*ts on a bore hog .

At this time I rate them barely above dog SH*t , and yes I'm very pissed .

My phone was lost 2/26/23. I have a claim number submitted over the phone with Joseph through a phone at an ATT store 2/26/23. Joseph told me that my claim was all set and that I would receive a confirmation email and tracking number and that I would receive the new phone today, Mon or tomorrow, Tues.

I did not receive a confirmation email or tracking number. I received a request for further verification. I cannot further verify because I don't have passwords, I don't have a phone to take a picture of my driver's license, I can't receive texts.

You don't have chats for claims. I'm 70, I live alone, my family is out of town, my friends are at work. I'm sick with a virus right now, going out is a problem. I need a phone. I need to chat with someone or email back & forth with someone.…

Claim ID 306551831465 Replacement for Sonim XP8 phone.

Email to Asurion customer service

To whom it may concern, I still owe over $300 for the Sonim XP8 that went bad. And your wanting $200 in deductible paid. That is over $500 ,and you are sending a Samsung galaxy S10e as the replacement ? No,no,and no. The Galaxy S10e is a worse phone than the A12's that we have. The Sonim was an $800.00 phone and you want to replace it with a piece of junk that can be bought at Walmart for $115.00 and pay over $500 for it. Come on I know the people at Asurion can do math better than that. What it sounds like to me right now is a call to the public service commission, the state Attorney General office, and a few other places. Because last I knew robbery was illegal.

Sincerely, Cynthia Chaffin

First, customer service lied and said I did not have a policy. Then they lied and said that the $300 deductible for a screen repair (manufacturing flaw) was mandatory Then when they finally acknowledged the policy (4-transfer ATT and Asurion run around), they offered a $30 screen repair and scheduled a repair at a local shop. Drove accross town, only to discover that they registered the repair for the WRONG SCREEN and the repair could not be completed.

Complete BS, did not have time for this. Plus, the phone broke immediately outside the manufacterer warranty. Z-folds are failing everywhere and ATT / Asurion will lie at every turn to avoid giving support.

I have Verizon Home Device Protect, I submitted claim online 30 Jan 2023 for my Son's Samsung Chromebook which does not power on. , when I specifically stated in my claim that there was no label on the chromebook and provided photos of all areas of the chromebook.

I called and spoke with customer service and he stated that they had dealt with the same issue in the past and that teh chromebook had a label with all requested data. He said he talked with his supervisor and they said they could not move forward until I would submit that info.

He also stated they would not accept items with altered or removed data labels as If I had done this purposely. I called up Samsung and they stated the only way to get that information is by reading the QR code on bottom of chromebook and this is worn…

I would give a -100+ if i was able too. 6/30/22 sent my device in, received it back not all problems were fixed. 7/22/22 sent my device in again, received it back and USB still doesn't work. 1/8/23 sent my device in, received it back and am even more disappointed.

I received two pieces of papers; one stating they inspected and repaired and it passed all diagnostic tests and is now working correctly and another inside the laptop saying they did not get my log in info so they didn't test it.. How is that possible, I wrote the log in info on the paper sent with my device and had it taped to the keyboard.

Now that my device is back, it doesn't turn on!... at all!!.. it looks like they must have dropped it because there is some damage in each of the corners of the device that wasn't there…

On 11/29/22 I experienced a lightning strike/power surge here at my residence. Along with misc appliances, breaker panels the surge fried my Kittyhok Security Camera system, (NVR and 4 camera system).

Additionally it fried a couple add on Kittyhok cameras as well. Initially I filed a claim(Dec 2) on the system and finally was told it would be 4-6 weeks before it could be repaired or replaced. I reluctantly cancelled that claim, my system is imperative that its up and running every day.

Next I filed a claim on one of the single cameras on December 3. Here it is Dec 21 and all I can get out of claims is "someone will get back to you in 24-48 hours ???? This has been going on for 12 days now.

I have sent EVERYTHING they have asked for and still nothing. Asurion has to be the worst warranty…

I am at AT&T customer who pays for insurance through Asurion. My husband's phone died last Thursday night. I called Friday morning, filed a claim and was told someone would come to our house with an S20 and set it up for my husband that same day. I was overjoyed.

The tech came out and couldn't get the phone to work. He left the S20 and closed the clam. I had to file another claim Saturday morning and was told someone would be out later that day. Another person came out, brought another S20 and he couldn't set it up either.

So he left the S20 with us and closed the claim. I called AGAIN today. I had to file yet another claim but because I previously filed 2 claims in the last 2 days our current claim has to be investigated. I am furious!

Why do you close claims that are not resolved and…

This is the absolute worst warranty company I have ever dealt with. After 2 months several phone calls my machine is still not fixed and there is no end in sight to the claim. Do not purchase a protection plan through them, save your money.

Paid for repair but keep getting reoccurring charge then it is return called never followed thru need this to stop never approved reoccurring payment tech was new said he missed up would get Manger to correct what a joke

I would like to file a complaint regarding the Claim ID #501996368413. Below are the details:

When I submitted the claim, I had to wait 2 weeks to get an appointment for the repair technician to come out to repair the phone. Our appointment time was Wednesday October 5, 2022 from 11:00 to 1:00. At 12:00 I received a call from the technician stating he would not be able to make it because he was running behind. He wanted to set a new window from 1:00 to 3:00. I explained to him I could not guarantee anyone would be home at that time as we made special arrangements to have someone available between 11:00 and 1:00. I asked if he could come after 3:00. He said no he was booked the rest of the day and would be in Crossville from 3:00 until quitting time. I asked if he could cancel one of the…

Failed to honor insurance contract, did not fix or replaced phone which Failed to operate properly, went through several phone calls and tried procedures which failed, went to asurion repair center, authorities samsund repair center. Who failed to fix or replace

THE COMPANY SENT ME OLD PHONE FOR MY RE PLACEMENT AND MY CELL PHONE EACH DAY FREEZE I HAVE TO TURN OFF AND TURN ON 10 TIMES TO MAKE CALL OR TEXT IT WAS NEW PHONE NO COUSTOMER SERVICE PROFESSIONAL CUSTOMER ACTS AS A BUSINESS PURPOSES MY CONTACT IS BIREHANULADESAW@FRONTAIER.COM

When I tried to replace a defective phone that was covered by assurion it took a total of 11 separate calls and we’ll over 6 hours to attempt to get the claim processed. ). Assurion insisted that “find my iPhone” was activated, however I called Verizon during this nightmare and verified that “find my iphone” was indeed turned off.

This was a complete waste of my time! I received absolutely no satisfaction from Asssurio. I will proceed to somehow find another means if insurance coverage.

Have had service on a brand new (3 month old) LG dryer that was never resolved. The unit has broken down on 3 separate occasions within the last 1 1/2 years and it takes weeks and weeks to get a technician to service the machine, additional weeks to order and

receive the parts, additional weeks to re-schedule the repair only to have the dryer break down again after only a few months. The cost and inconvenience to go to the laundromat during this 1 1/2 years as well as the frustration of trying to deal with their so called customer service team is appalling.

I have asked for a refund only to be denied time and time again. I am now seeking other options both legal and otherwise to get this resolved on my own. I have also spoken with several people who have had the same experiences with…

Filed a claim 05/31, they sent devices to us to replace lost ones, we never received, they denied all our claims. Then hung up on us repeatedly numerous times. I called and called. They basically called me a liar and a thief as well. And still no devices.

Because of your disgusting customer support, and willingness to contact a phone repair store that gad the part on hand, the part needed to repair my phone was used on another phone, my other options were mail in my phone ir wait until June 4th for a mobile repair. I had to go buy a $1000 phone because you didn't do what you were supposed to do I will have nothing but negative things to say about your insurance company.

I filed a claim and had a claim number in hand and the customer service person (named Carlos) was being rude for no reason. I tried requesting information about my filed claim for which I am trying to tell him I have a claim number, but he wouldn’t listen and kept yapping in a condescending tone.

I asked him why you are being rude, his answer is you won’t understand. I told him I will file complaint in your name and asked him employee ID he refused to give me the information and said even Carlos is not his real name.

This is such a low standard of customer service.

I had an appointment for May 4,2022 at 7p.m. and the tech never showed up , neither did he attempt to call. I spoke with another person over the phone and he saw were I called and verified.

I am paying insurance on majority of my lines and I lost one and filed a claim about 2 weeks ago and then I filed one again yesterday and it keep Denying them if I'm doing something wrong I would like to know what I'm doing wrong when I file

This company has horrible customer service, I’ve been told 5 different times that someone was coming to fix my screen and no one shows up , the first appointment no one shows up and I call assurion and they told me that the technicians vehicle broke down , I understand that but they didn’t even call to let me know and then the other 4 times I’ve talked to someone they keep changing my appointment and

then I get a text from the technician saying he doesn’t have the screen in stock an hour before he is suppose to arrive what the hell you had to know before that you didn’t have it in stock I will never use this company again!!

The Corporate office number will not allow me to leave a message?? Asurion has given nothing but.complications at every turn, When attempting to fil and now procesing my claim!

I have no idea where to start. The very first time I submitted a Claim with Asurion was because my phone was stolen. They made me contact the police department to file said claim and once I did and submitted it, they never responded to me.

Finally three months later I called them and asked what happened, and they proceeded to tell me that I was not allowed take sad claim because I was not the person who was on the account. I said that was wrong and they told me that the main person - my boyfriend - had to make the claim not me.

I asked why didn't they inform me of that before and they had no answer. They finally said that I had 3 days to come up with 3k to make my account current in order for them to consider reprocessing my claim.

My account was never in arrears 3k. As such, I never got…

Not satisficed at all. 00 which they claim to be fair market value. now after accepting this unfair offer. I of course gave a bad rating. Someone called me and told be that they would make thing right and have someone call me to help.

never called until the lady I spoke with called me back 2 weeks later and told me since I had already agreed to the settlement the case was closed. So I called to cancel, the lady I spoke with told me that she was going to make things right not to cancel and that someone would call me back withing 3 days, no one has.

I told them that all I want to be satisfied is to please direct me to the site from which they claim to have a 17" Dell Inspiron for sale at their claimed fair market value and I would happily buy and then I would be satisfied. 00 but only will…

I filed a claim with Asurion from Cricket. I had to go into the store to file my claim. Asurion couldn't verify me. Even though they had before. No biggie. The phone gets here in a day. That's great. I open it up and it looks like someone just got done having a cheeseburger for lunch and used my phone to wipe there hands. Pretty gross.

Unsanitary, especially with COVID going on. I just hope he or she washed there hands after the restroom. I would hate to rest there junk on my cheek. I'll keep the fingerprint in case I get pink eye. 0001/2 of a second to wipe it off. Dissapointing

I use my phone for work (Fed Gov) so its super important that I have a means to communicate 24/7/365. Obvious that is not always possible, but I try to keep it as closes as possible. Lost phone on 01/10/2022, submitted a claim 01/11/2022.

I was told that my phone would be same day delivery between 7pm and 9pm and to make sure someone would be at the home. So I made sure to be at the house and missed my little girl's game.

Tech no call, no show. Called Asurion the next day and the rep told me they were not sure what happened but they would have it to me that day 01/12/2022 between 5 pm and 7pm to make sure someone was home.

So I made sure I was there, had to reschedule a business dinner. Tech no call no show again. Called Asurion at 6:50 to ask what the location of the tech was, rep told…

Spoke to my first customer rep named Duane or Dwayne at Asurion. My call was strictly related to canceling my warranty plan. The customer rep Duane continually asked me why I was canceling my warranty. I gave him several honest answers but none apparently sufficed, as kept needling me.

I requested that he stop prying into my personal/business reasons for cancelling. Duane or Dwayne then disconnected our call. In short, he was disrespectful, unprofessional and has no business working in customer service. I soon called Asurion customer service back and spoke with another rep.

I was finally able to resolve my issue. Despite this, why did I have to go through such inquisition? Asurion must do better.

I spoke to an asurion rep name “Gabriela” she refused to give me an employee identification number and her last name. She kept speaking over me, spoke to me in a condescending way saying what she was asking was simple when my request was simple.

She was very unprofessional, unfriendly, unhelpful and frustrating. I need now to call tomorrow to make a formal complaint and speak with a manager regarding my request. I don’t understand how she thought her method of speaking to me was acceptable.

10 word minimum. Asurion makes a claim very difficult. On 12/27/21 I lost my cell phone at Whole Foods. I wnet to the Verizon office in Stamford. I was. They gave me a phone line to call Asurion. Endless messages telling me to go to the website and file electronically. answer, no.

Then they wanted to send me a text to confirm that I am who I say I am. Duh? Then they told me I had to talk to Verizon first. ) I gave up. went home. Laptop. complete your claim. I did. I got an email. " I did that.

"Your phone is not made anymore. " Then..…

I submitted a claim and was sent a replacement phone, within one week the phone was giving me trouble (the screen wasn't detecting my touch). I was transferred to the warranty department and instructed to mail back the phone and once received, they would send me a new one.

I just received my new one less than a month ago and AGAIN, the phone screen is malfunctioning. They keep sending me refurbished phones that have obviously not be properly repaired. To top it off, it has been IMPOSSIBLE to get through to their warranty department to speak with someone.

As soon as I am transferred to warranty, the recording says call volume is high and to leave my number for a call back. I have called and left my contact info about 7 times and am still not being called back.

Weeks have gone by and my…

I have insurance on phone with ATT. Phone was damaged then stolen. Filed claim approx 10 times now and keep getting denied. Reason “phone was not on ATT network at time of claim!! Today I asked to speak with an adjuster on 2 seperate calls.

Both times I was hung up on.

Won’t let me see the form they say I marked as not owning the laptop for the claim. Possibly a mistake but I have no proof so am stuck. Print everything out!!!!

I have been a Verizon customer for years and so of them as the insurance provider. This company claims to be the best and has open enrollments now but does this company is worth having or not? Well, I lost my phone and I claim my insurance because that's why I pay for the insurance.

They send me the phone and the package was stolen so I called them back and they send me a new phone after I check they requested that the phone be sent back to them, so I called them and they told me that I was not using the program right and no more information.

Now I don't get my phone and I'm still paying for the insurance.