Asurion

Poor returning shipment process. Customer service representatives not trained efficiently to assist with issues regarding lost shipments. I have been given the round around for 4 and a half months about a replacement device not being received by them.

We have had an IPhone 6s+ for over 3 years, paying for the Asurion insurance every month. February 5, 2019 the screen was broken. As it would leave our representative with out a phone to wait for the repairs, we bought a new phone after being told that we had 30 days to file a claim with Asurion for the broken phone.

We have numerous phones on our account and intended to use the IPhone 6s+ on another line once it was repaired. When I tried to file the claim on 3/4/19, I was told that Asurion would not honor the insurance since we already purchased another phone?!?!?

This phone was legitimately damaged while under an existing and current policy. Our purchase of another phone should have no impact on the separate and valid policy on the IPhone 6s+. We respectfully demand Asurion to honor…

I lost my phone 2/23/2019 I tried filing a claim I ended up entering the wrong pin # and the system was going to allow me to pay the deductible and get my phone. I ended up getting the right pin # from my cousin who is the account owner so I cancelled the claim and started a new one then instead of it prompting me to pay the deductible now all of a sudden I have to fill out a affidavit.

I had to get up and go to a FedEx to print the form fill it out and scan it to send back. After I did all that they send me a email for addition information but I also receive a email saying my claim was good continue to payment.

I feel like someone is messing with my claim cause I was arguing with one of the supervisor earlier.

My repair appointment was cancelled on the day of about a half hour before the tech was supposed to show up. They then proceeded to tell me the earliest they could send a tech out was in 7 days. So I scheduled something for the following week.

Then I reached out to their online chat to see if they anything earlier. The online representative said she could schedule me for 4 days earlier. I said great. The day of the appointment came. No one confirmed the appt.

According to their records it was never scheduled and there was no record of my online chat conversation. They kept the original appointment which wasn’t even scheduled on the correct day. I am beyond frustrated with this company. I now need to call back and have them schedule the CORRECT day. Their incompetence is maddening.

I recently cracked the screen on my iphone. I was ensured that insurion would reimburse me for having it repaired. Evidently the person who ensured me it was covered didn't know what he was talking about. Instead Insurion wants to charge me nearly twice the price of the repair for a used or refurbished phone.

I DO NOT need or want a second phone, I want reimbursed for the repair. After talking to several representatives online and running into dead ends, I started making phone calls. I supposedly talked to different levels of management but they all sounded like a broken record.

So much for customer service. So much for the customer is always right. So much for having me as a client. Applecare has better customer service and much much better backing of their product. There is no way that…

I put a my lost ph request on 23 Jan still 7 Jan no one sent my ph yet am waiting I feel very hard here without ph. especially while traveling this is one worst company in the word if they don't have ph why they join for insurance why open the company

I filed a claim for a cracked screen on one of my 4 devices on my plan. I paid the $29 deductible and received an e-mail confirmation for today between 5-7pm no one showed up and I did not receive a phone call to let me know what happened so

I called in to asurion and got the run around about the claim not being filed on the correct device and I need to cancel this claim and get a refund on the deductible. Then refile a new claim for the damaged device.

This is what I did in the first place! I am angry that they wasted my time waiting around with no call and now I have to wait a week to file a new claim because I am not paying them one more penny until I get my deductible refunded.

I am beyond frustrated and can’t believe Verizon uses this company who treats their customers this way. Be…

Absolutely the worst customer service I have experienced to date. They made an obvious mistake, and refused to offer any solution. Eight plus hours on the phone, to be told that I need to initiate the claim for a cracked screen on an iPhone X AGAIN.

They have the phone in their possession, and are mailing it back to me, with instructions to mail it back to them. Something is essentially broken with this "repair" company.

On Friday 12/07/2108, an insurance claim was filed for my daughter's phone. It was never mentioned that they needed the account holder's information, so we assumed the claim was complete. 00 and the replacement phone would be delivered on Saturday.

00, that I could go to the AT&T and they would help me. I went to the local AT&T store and had the manager help complete me the affidavit and give them a picture of my ID ( being the account holder).

He said he sent to Asurion and that we should receive the phone by Monday, the latest Tuesday. So on Tuesday morning, I called Asurion to see if the phone had shipped and was told the claim was incomplete. To say I was surprised is an understatement!

I told the lady I spoke with that I had completed everything that they told me I needed to do and…

My phone was damaged and is still under warranty also i have insurance on it. I bought the phone a samsung J7 from sprint. A sprint outlet told me that i woukd have to take my phone to their corporate office.

I took it there and was directed to tech support wehich is asurion on 10/26/2018. Af 8 days they still hadn't gotten my phone, so finally they gave me loaner phone. After 2 more weeks they said they have the phone but cannot do something on the back end.

Now it is 12/4/2018 and i still don't have my phone. WHAT IS THE PROBLEM!!!!

Claim Number: 442713619

I filled a claim for a broken screen a week 6 days ago and Asurion was supposed to send a technician to repair the screen for me. The earliest appointment they had is 3 days after. On the of repair, which I had to take a day of so the technician can come to my house and fix my phonel’s screen, the technician called me and said that they don’t have the part and that Asurion will send me a replacement phone. I did receive an email from Asurion states that they are going to replace the phone and it will be shipped shortly. I received the shipment email with the tracking number. The next day, I checked the tracking number and tracking info says that Fedex could not deliver the shipment and it was sent to the shipper. I called Asurion and was on the phone for almost an…

HORRIBLE HORRIBLE HORRIBLE!!! can't say it enough. I will never, ever, ever, ever pay for phone insurance again because of this company. I've been told 8 different things in the course of 8 hours in dealing with trying to get my phone replaced.

My grandmother is 91, ill and depends on having a good working phone. I am the authorized user on the account. I use the phone and pay the bill as well as take care of her and her finances. My mother (her daughter) is power of attorney.

We have paid over $1000 for the phone along with monthly payments for insurance. I drop the phone and break the screen. I go to ATT and they tell me that I have to deal with ascurion, fine I go deal with ascurion.

I upload the documents along with my id. My id isn't good enough because I"m not the primary acct holder…

Dear: To whom it may concern:

RE: 110638035 – LG Refrigerator LMXS30776S/00

On November 28, 2014, I purchased a LG Refrigerator LMXS30776S, Serial number: 410KRSB22790, plus a 5 year warranty at Home Depot 1413 N. Armistead Avenue, Hampton, VA, attached is a copy of my receipt.

Unfortunately, your LG product and warranty service has not performed well and trying to obtain service was inadequate because it has nearly 3 months now and still no repair. I am extremely disappointed because this LG refrigerator is still broken and leaking water all over my floor causing damage, leaking water all over the refrigerator causing further damage and stains, I paid nearly $3,000 for this product and this should not be happening. I have had three repairs on this product in the past, and this is the…

Bought a dishwasher from home depot, paid for the extended coverage through asurion. The dishwasher has broken 5or 6 times with the same problem. They finally are calling it a lemon and said I will be contacted. I received 3 calls while I was out.

No messages left and no contact information was given. Called the number shown on my caller ID and was told my claim was closed because they could not reach me and have to open a new claim and start all over again.

This company should NOT be in business!!!

My husbands got water damage Thursday August 2nd and I was supposed to receive a replacement phone after paying a deposit the following Monday which was the fifth of August. I never received the phone I was told the phone was left off of the truck it would be here the next day.

Next day comes no phone I and I get the runaround and I get told it's in transit it'll definitely be here the next day next day comes still no phone these people have been giving me the runaround since August 2nd today is August 13th and I still have no phone these people do not hold up to the words but they say and their claim form these people do not treat their customers like a customer's treat them these people are not in any kind of hurry to satisfy their customers come to find out after talking to these…

I sent my Tablet in for because I drop my tablet. They fix the screem but did not fix the tablet. I sent it in five times. I was told they would replace or refund. They did not do anything.

We do not agree with Asurion’s position. We want this incident to be ESCALATED to the next level for satisfaction. HOW can one ribbon cable with “alleged” water damage be proven? Do you have pictures? ] how could just 12” of the screen be DARKENED when the rest of the screen was fine?

We did not see any indications of any liquid damages when we packaged the tv for delivery to be fixed; this is very SUSPICIOUS in our minds… We need pictures and a detailed explanation of this situation. please have a supervisor or above re-contact us with Asurion’s plans to FIX this tv as it rightly…

We do not agree with Asurion’s position. We want this incident to be ESCALATED to the next level for satisfaction. HOW can one ribbon cable with “alleged” water damage be proven? Do you have pictures? ] how could just 12” of the screen be DARKENED when the rest of the screen was fine?

We did not see any indications of any liquid damages when we packaged the tv for delivery to be fixed; this is very SUSPICIOUS in our minds… We need pictures and a detailed explanation of this situation. please have a supervisor or above re-contact us with Asurion’s plans to FIX this tv as it rightly…

I've been trying to reach a representative from Asurion since 5:30 pm Tuesday 1/16/2018. I tried again on the number that was given to me by AT&T on Wednesday 1/17/2018 at 9:00 am and was on the phone until 11:45 am. There was nothing accomplished. I spole with Chris, Mark and a supervisor name Louie... I've transferred from one agent to another. Billing etc. Disconnected etc.

My problem is that my daughter was mailed a phone. We took it to the ATT&T store and they could not access the phone the phone was in another language.. Asurion was called from AT&T store and the AT&T representative spoke with Asurion representative. we were told that another would be mailed out with is was and we received it the next evening and that there would be no charge $225.00.. I received my phone bill…

To whom It may concern: My name is Germaine Henderson I purchased an all in one HP PC. On February 16, 2016 at office depot. I also purchaser the product warranty for $79.99. Because I was told the warranty covers everything.

My 7yr old son accidentally knocked my pc over the first week of November 2017, there is no physical damage to the outside of the computer. There is something wrong on the inside. I have called asurion numerous times trying to get my computer fixed. They keep telling me my warranty doesn't cover this. I really need my computer. I am a single parent and I wouldn't have pay that much for a warranty had I known it didn't cover everything.

My son and I use the computer for school and work. I don't have money to purchase another computer. I'm hoping you can help me get…

00 to replace my phone. Not only was the customer service bad but I am now currently on hold for 36 minutes with technical support attempting to reset my voicemail password and they seem to not know what they are doing.

00 per month for my phones and this is absolutely upsetting that Sprint and Asurion does not have good service, good customer service, nor good payment options with regards to phones. I am truly thinking of going to a different carrier which apparently means nothing to sprint.

I have no knowledge of Asurion, this business or its function. 00 charge appeared on my current Discover Card statement. The date was listed as 12/5/15. I did not contract for any kind of protection for any equipment with this company as I do not have any sophisticated equipment in my possession.

I have a laptop and a simple cell phone. I will be challenging the Asurion charges on my credit card.

I purchased a Lenovo Tablet March, 2015, with warranty. I have since sent my tablet back. , 2015 because the screen was broken. According to agents w/Asurion, my tablet was received on Sept. 29, 2015; I am making this complaint on October 24, 2015.

I have spoken with persons from Asurion on three separate occasions. I was told during the first call that the reimbursement card was mailed on October 7, 2015 and I should at least wait 10 days for receipt. The second call, I was informed that the reimbursement was sent electronically to my email address.

After checking my email that was not the case. The third call that was made, I was informed that I would receive a phone call from a supervisor to resolve this matter. It has been three days and I have received no such call.

I have been…

Extremely happy with the service of Asurion. I lost my phone and it was replaced by Asurion. The process of being associated with Asurion is something I would suggest anyone. Once I lost my phone, I contacted them and their customer care executives were very helpful in the whole process.

Within 3 working days I received a new phone and was extremely happy with the way they dealt with me. I would suggest Asurion to everyone I know to secure their gadgets.