AT&T

When I was five years old, I picked up my Grandfather Wooley, Clarksville, TX, black standup phone with palm held receiver, and asked the person on the other end, the 'operator', to get me my mom, the call went through without a hitch. Fast forward to today, I have an ATT landline, ATT Internet, ATT Direct TV, and TWO IPHONEYS with ATT accounts. ON A DAILY BASIS ONE OF THEM IS OUT OF SERVICE OR I CANNOT USE IT! I have tried to call in the problem and received incommunicatible voice support (with the exception of your Memphis, TN office). I NEED HELP!

WALTER NEIL HOHMANN (225) 250-5030

This is the worst company to do busness with. I had 2 appointments and both were no show. The second one had a field supervisor waiting at my house for 3 hours and the tech never showed up. No one at ATT knows why they are working there in the first place.

Keep hiring high school drop outs and lets see how far you survive.

00 to AT&T. I had account for 3 days when I returned the phone #436181201792 last year I sent the phone back brand new with in 7 days but your billing department lied and did not take it off and claimed they reimburse me money they did not I only had the phone 3 days they sent the wrong phone I called and told customer service I was closing my account after that it was on t h em I did not save any pkg I sent it through ups with your labele at one time they took the money off and

now it appears on my account so when I try to get a cell phone or internet they say I owe this money I will go to consumer affairs it's not correct and the people I talk to do nothing they told me to go to a…

I was scammed by an AT&T in home expert on mobility service.

In March of 2022, I was waiting for my AT&T internet install appointment when Jeffrie P. (ATTUID: FP5460) knocked on my door. I thought he was there to install my internet, but he was there to sell me on switching my family's phone plan to AT&T. My whole family has been with Verizon for over 15 years. It was good timing on his part, because 4 out of our 5 lines needed new phones.

The deal was.... we'd trade in our phones and get new iPhones. We'd also get $250 visa gift cards per line we switched. He quoted me in person and over text message that our total bill would be $160/month (before tax) and would never change. So it sounded like a no brainer, so we decided to move forward. (My total tax is $10, so let's use $170/month…

i had wireless phone service with a 3g plip phone and it was canceled with my account that was paid up to dec. 84 in the account . the phone number was 708 -710-7617 my pin # was 7717 .

i believe there was a change to 5g which my did not support. i would very much like to get the money that was the balance in the account. thank you . daniel a. tuffs 7226 w. 109 th. place worth ,il. 60482

Do not get service with AT&T. I had an issue where my phone wouldn't let me make phone calls even though my bill isn't due until June 24th. I went into AT&T to explain the situation to a representative. They said it is because you need to pay $30 dollars right now. I said why?

I have UNLIMITED text and call until July 24th. " Either pay it or don't! I went to another customer service representative and I said he is being very rude and deceiving. Can you help instead. She refused to help me because I said, that he was being rude and deceiving.

She than yelled at me to get out of the fucking store and followed me out in an aggressive manner. I quickly got into my car and leaned on my horn to get her away from me. This happened on the Abbot AT&T.

I'll be finding a new carrier who respects…

We have been a loyal ATT customer for many years and recently received very poor service with getting phone repairs. We live in a rural area and the only internet we can get besides satellite is ATT DSL and have had it for many years.

Around May 15 DSL stopped working and was reported, then we came home from vacation and discovered the land line not working and reported it on June 20. Today, July 9, a repairman finally came out and temporarily fixed a cut in the line and put an order in to get it fixed permanently.

We are still paying for full service and haven't been able to use it for several weeks. We also called to report the issue several times over the last few weeks and a new repair date would be given. Obviously ATT does not care about it's rural customers for it to take this…

I tried calling several times at the customer service number and upon answering they are hanging up on me or putting me on hold. I see here at my AT&T application there is a pending request of my old device which I turned in when I was in the store signing up for my trade in account.

And every time upon calling these people are putting me on hold without telling or helping me. It is very disrespectful and inconvenient as a customer and on top I feel like your employees are stealing from your company may be not putting that phone on file as a returned.

It still showing pending at my end. It is ridiculously inconvenient that I called three times and they hung up on me every single time with no explanations. I am adding a picture of a screen shot me calling them number of times and their…

I am over 70 years old, I went to your store located in Tucson, AZ. At 111 Oracle road yesterday. I needed help because my phone died and cricket moved, so Since ATT bought Cricket, I thought they would be helpful.

I have an Apple Phone that my son bought from ATT. I was bombarded negatively that ATT has nothing to do with cricket, my phone couldn’t be fixed. No one gave me address of where Cricket went, no help. I was upset and said I hate corporations that buy up and then treat their customers that way. I was demanded to.

Get out of the store. I pleaded just tell me where Cricket is. Finally they told me. I went across street to Cricket in mall. They could have told me that in beginning. Cricket people were very nice, sent me to Apple and they fixed without charge and the people there…

I stopped receiving cell phone connection in my home, work, and many areas. AT&T refused to offer any help after 2 weeks of not being able to even make emergency phone calls. When I switched to Verizon they refused to unlock my device because they stated I owed them $800 on the device because I would not be getting my device trade-in credit any longer if I switched to a service that actually works.

They are holding me hostage in a service that does not work, they have ultimately stolen my $800 cell phone trade in I gave them one year ago because I am forced to switch providers because AT&T has zero service anywhere I go. I've had AT&T for 20 years and not one person offered any assistance after 2 weeks and many long hours on the phone with several different representatives.

I have no…

I called to request repair on my mothers phone as she is a senior citizen with health issues, and my brother is a new amputee patient and oxygen dependent. I called and was put on hold for 1 hour. Then I called back only to find out that the AT&T offices were closed.

The female customer service person that did this to me should not be working there, I had to call out from work the entire weekend to stay with my elderly ill mother and brother that has a freshly amputated leg.

I do have pictures I took of my phone showing how long I was placed on hold while your office closed and I was not told. This is unprofessional and unacceptable from a customer service rep to do to anyone, even worse to a senior citizen. I also did not appreciate how rude and unprofessional she was speaking to me as…

ATT has continued to promise me I would have access to Fiber for 4+ years now. I understand the new construction in the area will be getting it, but the existing customers will not. This is not acceptable, I am paying more for 6MBPS than customers with fiber.

When is ATT going to put forth the effort to take care of their rural customers?

I have been without landline service and internet service for a week and a half or longer. m. m. called customer service again because still no landline service or internet service. I was told it will now be Saturday, July 9th before technician can come out.

Can someone tell me why? I am not very happy right now with AT&T service. I will expect credit for the weeks I have been without these services. I have been an AT&T customer since 1968 but it may be time to change.

I would like someone to check into this matter for me. Wanda Deal

During phone calls people can’t hear me, service is lost a lot. AT&T needs more towers up! Verizon had much better reception, please fix the issues. It’s difficult to use maps to get directions for work with no data or signal. Nessen City Rd.

Grand Traverse County near Karlin Michigan.

I recently went into both store locations 4501 Woodward Ave, Detroit and 22371 Gratiot, Eastpointe. As soon as I walked into both locations the male workers were discussing if I'm a "fag" or not and how they don't f@ck with "Fags".

At the Woodward location the employees even joined another customer into the conversation. This company stands for hatred and harassment, as both managers on both occasions sat back and did NOTHING!!!

Mu internet has been off since June 9th today is July 2nd. I've been told for 2 weeks a technician was coming. Everyday I had an appointment no one ever came ot notified that they were not coming. To top it off I'm speaking with sn agent she's telling me dispatch said the technician is on site at your home.

I told her no no one is here. They are lying and continue daily

1. by changing to g5 you sent me a device that was less good than the current one i was using- i used note 9 2. the device you sent me broke and i want to a shop to replace it. 19 3.

the guy in the shop on 70 route nj. enrolled me to a protection plane without asking me or telling me about it this guy also gave me false information about anything i asked him - he is the manager of the store. 4.

i received a thant you letter for enrolling to the protection plan and thats how i learn about it. 22 a representative argued with me that i don't enroll in the plan, i insisted and only after 34 minutes did she find it and cancell it. 3580

The customer service reps provide incorrect information. I’ve had to call three times and no one can give me a correct answer. Training is desperately needed

ZERO STARS!!! NEGATIVE 5 STARS!!!

Awful Service! Beware!! Stay far away! Use any other phone company than AT&T! They have taken $2,000 out of my account....TWICE.....now and give me nothing but a run around, when trying to resolve the issue. I have spent over 4 hours on the phone, waiting on hold, getting moved around from representative to representative and even hung up on by a supervisor. I have wasted 3 hours of my life on chat, having the same issues. Moving around from representative to representative to end up with a representative who just stopped responding and didn't come back until I mentioned a lawsuit and even then, he was completely incompetent. His name was Christian, and I have reported him to AT&T, but we all know what little that means. These companies tell you what you…

I had to get a new AT&T flip phone on Tuesday. My husband took it to the AT&T store o Monday since I had not had a network connection for almost three weeks and he was told that there was a problem with the phone and it would probably be best to get a new one.

I thought it was the battery so ordered a new one but the battery was not the problem so I went to Walmart and bought a new one. I am 79 years of age, and went by the AT&T store on Highway 80 in Clinton, MS to get them to activate it like they had done in the past (this is my third since 2012) and

the Manager told me he could not download data from a flip to a flip. I told him that the people at the store had just put the old SIM card in the new one so I asked him to do that and to change my account to show the new phone (guess I…

6-3-2022: reached out to AT&T regarding my wifi issue. After my wifi issue had been resolved, the rep gave me his gimmick about adding a 5th line which would lower my overall bill from approx $260 to $175 a month, decreasing my cost per line from $60 to $30 a month.

I asked him why would AT&T offer that kind of deal to me. blah blah blah. is he sure?? The rep never missed a beat and reassured me that the price will be $175 a month. I asked if it was an annual offer, he told me it is a lifetime offer, unless some other offer comes along that is better for me.

He offered me "the folding phone" that would add $5 to my monthly cost. I'm still in at this point. He sends me documents to sign electronically and I sign and send back to him. Everything went through, I received my phone (5th…

Employee stole my cash using his card on my account

Voicemail not working 5 days late

Speaker not working

Manager at thuraston and hazel dell

I had a habit of not looking at my bill and just paying what was sent to me on text or in my email. I finally looked at my bill and saw that I was paying for two iPhones that I don't have and have never seen.

I was told by Adam, that the phones were taken off and that there was supposed to be a credit for the phones that I had been paying for. He also told me that the fraud department would call me, which they never did.

Adam had also put my bill on hold so that my phone would not be turned off. A week later, I called back and talked to Lindsey. She informed me that without talking to me, the fraud department had denied my claim for a credit and she resubmitted the claim and once again said "the fraud department will call you about this.

I'll put your bill on hold so that your phone…

To whomever it may concern,

I reside at 5128 Arbor Glen Circle, Lake Worth, FL-33463. Recently in our housing community, AT&T have been digging holes and putting big boxes in our yard and the people who have been doing that have been making a big mess. I am attaching a picture of the big mess they made in my front yard few days ago. When they dug up the hole to put the big box in, they took out the sand, dirt, and the tree roots and they just left all of it there without cleaning up or anything. I can't believe this is how AT&T or the company contracted to do the job is doing. Now I have to hire someone to clean up the mess and to put new sod in where your people dug up and made the mess. I hope you'll look into the matter and do something about this to compensate. Looking forward to…

Ordered a laptop online and it was set up to make payments on it. They assigned it a number because this lap top could be used anywhere. I got the laptop in, tried to activate it through their site and through customer service phone calls. No dice.

They told me to go into the store. then they assigned me another number and sim card and it worked!! A couple months later I get an email saying that since i did not turn in the device that I owed the full amount on my next bill.

I went to the store again to try and get it cleared up because they could not help me on the phone. They could not do anything either. So yesterday was the date of payment which was 1600 dollars on one bill.

I tried calling once again to resolve it. They said they could not do anything and that I owed the money. I…

I logged in last Monday June 20 and spoke on chat with someone named Adrien. I explained that my mother had been in the hospital for the past 3 weeks and that I had missed alot of work and needed to see if I could make payment arrangements.

I told him that I could only pay $100 on Friday June 24 and he assured me that would be fine and that I would be able to extend it out after that. I repeatedly asked to make sure I understood and even saved the chat transcript.

I then paid $100 on Friday and tried to extend it, but it wouldn't let me do an extension. So I proceeded to log in and chat again. This time I was told I would have to pay the entire bill to avoid disruption in service.

I explained what I was told and all they would say was that they were unable to do anything. They then gave…

I'm really disappointed to AT&T. All I need is just a receipt for my previous payments when I was in US! I can't login to my prepaid account from oversea. The website is not working (I can do that while I was still in the US)!

I called for helps several times. I was told that my invoices will be sent to my email account. Got nothing after 3 days. I called again today and was told that I can't get my invoices in any ways out of US!

I can't imagine how AT&T can say that they are the best mobile service in the US and charges for that much! People should really be told how poor the service that AT&T provides!

VERY POOR CUSTOMER SERVICE. ATT IS FAILING THEIR CUSTOMERS AND DO NOT EVEN CARE. I WOULD APPRECIATE A PHONE CALL. I HAVE SPOKEN TO 11 PEOPLE SINCE 06/09. I WAS PROMISED A PROMOTION AND STILL HAVENT RECEIVED ANYTHING. I CANT EVEN GET A PHONE CALL FOLLOW UP.

CUSTOMERS MEAN NOTHING TO ATT AND IT SHOWS.

I have not gotten good home service, internet service, or cell phone service the entire six years that I have lived in Allen, OK.

But, recently the past couple of months I have hardly had any cell phone service. I have had several life emergencies and was not able to use my cell phone. This is also an issue for the other ATT customers that occupy my home , my mother's home and all of the community in which I reside. Everyone that I encounter that reside in my town has issues with not having service. My 79 year old mother has had several medical emergencies lately and she was also not able to reach me due to poor service.

I have called numerous times to file complaint in the past few months and all that was done was that you all sent new sim cards. When I took my cell phones to ATT to get…

I have been having internet issues, technician came and said the tower is bad and needs to be fixed, lots of customers experience same thing, service keeps getting interrupted and customer service know the tower is bad they wont fix it, i have to spend form 8 hours to 3 day without service,

4 hours and unable to get someone to assist with setting up my 98 year old grandmother's landline (Telco) 305-653-1161. Transferred or called 17 times.. still no one able to assist

Representative was very very rude on the phone, and was given the run around and transferred 2-3 times from dept to dept because no one could answer my questions. Its been 1 hour and still haven't received an answer.

Called to get explanation on bill i received about my inactive account, representative's name Taylor and employee ID that was given to me was X96SWT8. During conversation representative constantly interrupted me and when i asked to stop interrapting me , Representative stated that i am doing the same.

I asked Representative to give me the employee id and rep asked me back "What if i don't give it to you", which is not the way to explain something that is against company policy. Then i asked the Representative to call somebody who can handle the call and my issue with fully listening to me and in professional manner, Repersentative pretty much mocked me, then

transfered me to the main line where i had to connect to another agent at the home wireless and then to business department all…

I was offered a $50 plan with no connection fee for switching from Spectrum. This offer was made to me by a person in an ATT shirt in Sams club. My first bill included $70 in monthly charges and a $99 set up fee. I called and was told my speed would need to be downgraded to have the $50 monthly price. I said that was fine. Then I was cold transferred a few times. Alexi then told me I would not need to be transferred anymore and that she would downgrade my plan. about 45 minutes later she said the don't have a $50 plan.

I was then transferred to Whierhn who confirmed that they no longer have a $50 promotion. He suggested I talk to Sam's Club about the matter. I asked for the name of the person who put in my order. About 30 munities later he said he didnt have that info. He eventually…

This company is just sucks!! They try to steel money all the time after I closed the account. You have to really watch when they charge to your credit card.

Long time ATT wireless customer for decades. Last 4 years Employee of ATT through WarnerMedia merger. Now no longer Employee, ATT sold WarnerMedia. We had good employee discounts on TV and Phone. We were told we would receive full info on when discounts would not exist and options to remain customer. We did not. TV went from 10 to 105 in one day. Cancelled. Phone went from 64 to 113 without notice in one day.

I had called numerous times beforehand to find out details beforehand. No answers. I called now and spent over 2 hours on phone trying to get to someone who could help me with pricing info..kept getting cutoff, poor connections, no call back when promised and when I did get an agent, only offer was 13 dollars off. 100 a month. I said no, then he made me hold for 30 minutes while he…

New customer for 2 weeks numerous amount of errors and customer service managers not willing to assist is unbelievable. I had my amount canceled for fraud no active lines over 15 hours on hold dealing with reps that do not assist promise call backs and till now never received one.

Lost numerous new business contact due to no service. I have emails, texts and proof of phone calls. Shameful leaving ATT to go to Verizon as of 6/19 in order for my business to survive.

I have fixed wireless with AT&T its a internet service based on antenna to tower service, i had service interruption since day 1, but lately every Friday around 7:30-9 service goes down for days, i have contacted customer suport and att help on Twitter and they give me random answers but they dont fix my service, now i think they have blocked me on Twitter and on service support on the phone they have me waiting for 20plus minutes and then they drop my call

She had called 5/6 times and on hold for an hour at a time, disconnected after being on hold for 50 minutes. Told to take base into local store to activate when got to local store told that they couldn’t activate that SIM card that was in the base, sold me another one, supposedly activated the new one and

told me all I had to do was to go back and plug in the phone. Nope it still didn’t work. Called back on 6/13 on the phone again for almost an hour, after about an hour was told I had to go back into the store with a drivers license and call back when I’m the store to activate the base!!!!!!! This has been unreal.

I’m 87 years old terribly sick need my phone desperately. WHAT A messed up system!!!! And no one can help!!!! AT and T your a joke!!!

Was told the technical would come to install internet 3 times with no show. When calling to confirm what exactly is going on the AT&T manager I spoke with on the line hung up. Disappointed in the service.

Very bad customer service and they have wrong and false advertisement on their website, i added international calls feature for $10 a day like the app says then after one month I got a bill of $1008 and no body could resolve or help on that issue, especially the manager Leonards he’s very unprofessional and rude and has zero communication skills, this company is a scam don’t ever join it

AT&T don't take care of customers and fix our service so we have DSL and internet again.for myself and all my neighbors I have talked to.they want even show up when they set up a appointment time or even call .this has been down for over a week.we don't have fiber optic because AT&T want run it.

I logged in to pay 4 bills online. Paid three of them, but the fourth had a zero balance. ) Since this is my son's house I thought he might have paid it himself, though I serve as his home and business secretary and it would be odd, but I would check back in a day or two.

However, my husband became seriously ill and ended up having surgery a few days later. I checked the website again the day following our return from the hospital and what should I find, but a bill that will have a late fee attached next month.

If this had been a one-off, I wouldn't be complaining, but a similar thing happened to a DirecTV bill (through AT&T) earlier this year. I don't always look for confirmation of payments after making them to the same company for years with no issues, so when I received a late fee on…

Worse company to do business with out there. Don’t fall for there offer’s-trust me you will regret it! I am a former customer and was a customer for over 8 years had nothing but problems! After I canceled they continued to bill me for services I did NOT have after months of trying to get them to correct the problem (they told me MULTIPLE times they had) I stopped hearing from them and mistakenly thought the problem had been corrected.

Boy was I wrong, a year later it pops up on my credit report. After trying to make rude and nasty credit co people understand I just went to the credit bureaus directly. They successfully removed and nullified the bill.

Now in the meantime they continually call me to switch back????? I asked to be placed on their do not call list but to no avail. So I have…

One of AT&T company has cheated me , she told me if you buy the new iphon cash it will be unlock, and now after 3 months I discover it is locked and I cant use it , she lied to me and I have witnesses , I am going to see a lawyer because I made 100 calls to customers service they transfer the call from one to another, they promised to resolve it within 72 hours and

no body call or e-mail me or sent a massage about my case , I visited many stores , I tried on the website, nothing of these help me , even the AT&T policy says they unlock the phon for the military employee and I am one of them even that no body from this company trying to assist me. I suffered .

I can’t received any massages about my bank statements from my country , I can’t manage my salary no details I buy iPhone about…

Visit zipcode 39664 in Smithdale, Ms. frequently. Have had really good service in the past, but in the last few months I can get 1 or 2 bars. I do alot of streaming but that is impossible now. Any suggestions on why service is so low now?

The rep got my my services about to get turn off called in to get s arrangement done and he gave me a screwed up arrangement the arrangement I had was already better but due to the fact that I had payment issues the rep decided not to be honest and tell me hey look you don't have another arrangement keep the one you have they said that they're not obligated to tell us anything like that I feel that you are obligated to tell me anything that's going to affect my phone service and

my billing cycle AT&t for me with the customer service has not been really good I've been with them for years been debating on leaving this company my kids are in college on the first responder and I feel like this is unacceptable behavior sometimes you get a rep that don't even understand what you're saying and…

On May 9, I called in order to check on my account as I knew my current contract would be expiring at the end of the month, and I wanted to see what sort of deals were running at the time to resign on with. I spoke with Kendell, and all of this was under the phone call with this employee.

Fiber had just been installed into our neighborhood the previous month, so I was told that in efforts of getting people to sign on for fiber, they would give me a deal. 24). 24 plus taxes/fees. Today, I get a…

Had an account rep stop by our home on May 9, 2023 and talked his way into us switching our cell phone service by reducing our bill from $100/month with Berizon to $50 a month with ATT. He upgraded one of our 2 phones and explained we would receive the upgrade for free.

He said we would see a charge for $22 every month for the new phone but that there would be a credit of $22 month for my old phone. We discussed NOT wanting insurance. Once he us into switching to ATT, he handed us his mobile phone and asked us to sign on his screen.

We trusted that what he told us is what he was doing so didn’t request to see what our signature was attached to. 2 weeks later on May 23, as I was trying unsuccessfully to set up our online account, I finally called and was advised our bill was over $300.…

Today I had one on the worst customer experiences at your ATT store at 3302 University Ave Madison WI 53705.

The customer representative was Nolan Kuhn.

When I entered the store a different representative greeted me but Nolan jumped up from a couch and had a minor dispute with the original rep saying he was the next one in line. I have no idea what their procedures are but having this interaction in front of a customer is wrong.

I am trying to sign up for internet service for my new house and my interaction with this rep was not great. When I told him that due to identity theft i would not give my SSN he said that I had to give it to him. The manager told me that I could prepay two month of service so i was happy with that arrangement.

Once it was obvious that I was not going to get…