AT&T

Still waiting for them to dig my wifi cable under ground. I have neighbors tripping over it. I called at&t and still no answer.

Good monrning I cannot log in to may email account anymore, I am receiving the error 205.2 [lu003] (please check attached) at this moment I don't have a at&t phone number ( because I work as support for the Army oversees in Kuwait in the past 10 years). I don't use my primary email address that i was using when I created my AT&T email address please help the "limboy@att.net" is my primary e-mail address.

In January I went into the local AT&T store to take advantage of a trade in promotion. 45 a month. I sign up and turned in my 7 Plus and a month later I get a notice that all I was going to get was $40.

I called customer service and after a long call I was told I would be getting the full trade in credit but it takes a couple of months to complete the process. 45 Another long call and they told me I wasn’t eligible for the trade in program.

I asked the speak to a supervisor and while on hold I was disconnected. I called back and after explaining my problem again the representative put me on a long hold and when she came back on told me everything was taken care of and I would be receiving the trade in credit.

This month’s bill came out today and I’m still being billed at the higher…

Just thought you should know why you lost a customer. Yesterday i cancelled ATT and switched to Infinity because of your enormous rate hikes in service. As Doctor Phil famously asked, "How's that working for you?

Sincerely James Westerberg

I would like to complain about the supervisor you have for customer rep. his name is Lincon. I dont think he even tried to help me instead of keeping me on chat for almost 2 hours. If this is the customer services you have then there is not need of support team or at&t should not be operated.

took my 2 hours just for 5 min answer. After i end chat other supervisor told me i have to call certain number for the issue i was having. I dont know who made him supervisor

We wer me trying to get a phone line threw our internet connected to my wife’s computer from her office at home. She needed the phone to connect with her company’s phone service to take calls from home. She had this last year but to to Covid-19, she had to be off for several months , so we canceled the phone part of service while she wasn’t working to save money.

Once she was able to start back working from home, it took an act of congress to get it back on.

First they said that since the phone itself wasn’t an att phone, then the service wouldn’t work. Well we knew this wasn’t correct due to her having this same service just six moths prior with same office phone, plus other employees that work from home do not have issues.

Well after several days finally get it worked out. This whole…

Advice double check always your bill, 2021 my husband walks into a store with a broken phone and warranty on it, customer service advised phone is being discontinued by Att there a new upgrade would be given hubby approves as he needs a phone for his company, agreements and terms over a new upgrade are presented to my hubby he signs for what we expected to be a new upgrade right nopE wrong 2 months on the billing cycle appears a 3 line at the time of me King a payment online and

in the app I called loyalty dept because we also have internet with them and customer service mentioned we can return the device to cancel the 3 line added but keep in mind we need the device for my husbands job, so we decided to keep the line that is been hanging for a no th without activity in it and at the time…

Telemarketer call at 2:49 a.m. !!!

People are in my alley, installing fiber optic cable. It is now Friday afternoon. Wednesday morning those same guys in the alley disconnected my internet and the internet of everybody on my block, at least. We have spoken to the guys in the alley each day, and they said they had reported the problem to AT&t.

They acknowledged that they had broken the internet connection. I called and finally got somebody out here today. But he couldn't fix the problem in the alley. As I had been telling AT&t from the beginning, the problem was not in my house or immediately behind my house.

So, the AT&t guy who came out today placed a call to the AT&t people who can work in the alley. Now I'm getting a message from AT&t saying that they can't schedule these guys to come out because of a problem with the…

I tried to purchase an Iphone, and due to my payment being late, which was the norm, though always paid, didn’t get any feed back from Sales Consultant Lamar Wood, after attempting 4 times. I question why he gave me his card, since he wouldn’t respond.

My son-in law, who works for AT&T, gave me an iPhone 13 for my birthday, May 2nd. I did sign on to direct pay, but I find Mr. Wood’s lack of response very disrespectful to a 74 year old senior citizen.

I’ll never return to this location for anything again.

One star because 0 is not available! After the company driving me crazy to switch my wifi to fiber I caved and agreed. Had to lose a days pay for install that didn't happen because company had no box at existing pole after making me crazy to switch!

24 hrs later they send an idiot out to climb pole and add box to except the new fiber. When he leaves he doesn't recconect existing service so now I have no internet! I call for him to return to make it right and they said their schedule is full.

Yes full of half a__ed work!! So now I miss another day of work! Calling and talking to someone who barely speaks English outside of country, I request someone inside the states. Once connect I speak to another person who suggested I made an appointment yet again-why they cannot complete first appt!…

ATT HAS DROPPED THE BALL AGAIN

I WENT INTO OFFICE TO GET A SIM CARD WORKING IN A CRADLE POINT THEY RE-ISSUED & IT WORKED.. THEN 2 WEEKS AGO IT STOPED I TALKED TO BUSINESS SALES AND THEY TURNED OFF 4 OF MY NUMBERS (I FOUND MAYBE 10% OF THEIR PEOPLE FLUENT AND INTELLAGIBLE IN ENGLISH) THEY THEN SUGGESTED A CHANGE IN ONE OF MY ACCOUNTS - SENT TECHNICIAN OUT TO INSTALL FIBER. I ALREADY HAD FIBER & THEY WANTED TO DRIO SPEED FROM 1000 TO 100 TECHNICIAN SAID HE THOUGHT THAT WAS A POOR IDEA AND WITHDREW TICKET

I HAVE NOW BEEN ON PHONE AT LEAST 3 HOURS TODAY AND LOST CALLS SEVERAL TIMES - NO ONE SPEAKS INTELLAGIBLE ENGLISH AND LAST CALL, AFTER STARTING CONVERSATION AGAIN, WITH NEW SUPERVISOR, WENT TO HOLD IN SPANISH & THEN COMPUTER REQUESTED NEW INFORMATION FROM START.

REALLY -

DOES ANYONE…

My internet goes out almost everyday for hours. I have a new router and I have had a technician come to house. I pay a lot of money for internet and I should not be having all these issues. I feel AT&T owes me money for the constant internet outages.

Since March 2022 I’ve experienced a technical issue. I’ve been to 6 stores, spent over 15 hours on the phone to several different layers of tech support and 3 discussions with your “Back Office Tech Support” and 3 discussions with your “Loyalty Dept”.

I’ve had 3 or 4 ticket numbers or case numbers assigned. My issue continues and Sales and Technical Support can resolve the issue.

00 on May 9th to keep it on and pay the rest om the May 24th

I have been a loyal customer with AT&T for 5 years and I have told the managers & supervisors online, by phone and even in the stores that i don't get paid till the 9th of every month and they said no problem that they would put that down on my bill when i pay on the 9th of every month had no problem paying on that day and still and my service on.

So your supervisors and managers aren't doing there jobs very good then.

My wife took a day off of work in order to be home and wait for technician and when he shows up 1 hour late he says he doesn't know how to fix it. He calls for a specialist to come by and he doesn't show up. Terrible service and company doesn't respect its customers.

Was scheduled an appointment 5/1/22 12-4 pm for fixing cut internet line from tornado. Confirmed text saying tech would be here 315-345. Tech called at 345 saying he was out of material and he checked with his supervisor and he wold be out 1st thing next morning.

20 minutes later I received a text saying my appointment had been moved to 5/4/22 from 12-4. I was lied to. I should have been 1st o list next day as you guys missed my appointment not me. Spent 3 hrs on phone with 2 different depths and best I could get was 5/5/22 AM as pm does not work for us.

I should have been a priority but was not. I don't want an I'm sorry. I want priority as I was lied to.

I really didn't want to give any stars!

My husband passed away, unexpectedly, on March 1, 2022. After his death I contacted AT&T to cancel his phone and apple watch. I found out that AT&T had been charging him for 2 apple watches for a very long time!!! He only had one working watch! I am assuming when his old one stopped working and he activated the new one, they never cancelled the old one (even though he did this at the AT&T store). They said they would remove those extra charges and she said she switched everything over into my name. Then I got notice that they were trying to charge my card $375.00; when I inquired about the charge they said it was for 3 phone lines and his apple watch. When I explained he was dead and I switched to just one number, they said I owed 237.00. I paid…

Asked an agent for help. They explained what to do , paid a past due balance and my service was supposed to restart after a few minutes. I told them I did that already and they told me to do it again.

My phone has now been off for 7 hours after my payment. I would appreciate if you guys would say it would take a few hours and not a few min.

Also if you guys can take the money out of my account immediately you should be able to turn my phone on immediately

We went to the at+t store at 2901b plainfield road Joliet illinois 60435. v. hooked up at our new address. Some guy came in asking how to file a fraud and she left us. We waited for 29 min. And she still was helping him.

She just left us sitting there. This was at 4 pm on apr 27th. How rude we were treated to be left for another customer. We left with horrible at t service. Lost 2 customers

I was quoted a price for a phone this December and when the bill was higher than the quote I went back to the store twice. The first time I was told that my credit didn’t kick in . The second time I spoke to the manager who said the employee who gave me the price no longer works there.

He tried to tell me it’s not a big deal and there is nothing he can do for me. My bill is 20 higher than my quote. I have been a customer for years and would not recommend AT&T again.

How can they get away with quoting one price and bill you another price?? It feels like a scam!! I guess I’ll try the better business.

I have been a customer for many years, got a new phone it was stolen , i got a broken non functioning used one , they took my old flip number and now no phones work

HORRIBLE SERVICE

I went into your store to see about getting my kids phones upgraded. 2 kids and i think i am close to the end of the 2 years to do this? I ask the person at the store in Goodyear Az. He says i can.

You are almost at the end but i can still do it. I say great. Kids are happy. I find out a few months later that now i have 4 lines open instead of just the 2. I tell them i don't have 4 things from AT&T i only have 2 phones.

The employees at the store said oh, i know what he did. He just opened up 2 more. He doesn't work here anymore. he was promoted to another store as well. I drove to that store twice to see him.

He took off out the back of the store both times i went. it was a 30 minute drive 1 way but i wanted to confront him on why he did this? Either way, i have had to pay for 4…

I called your customer service department on 4-18-22 regarding an over payment that I made. 28 due to me. I received a text from AT&T on 2-12-22 stating I would be reimbursed within 6 weeks. My call yesterday was regarding the non receipt of this refund.

I called at 7:20 PM and concluded the call at 9:25 PM. The first person that I spoke to was Moya who kept putting me on hold while she was checking my account. This lasted until 8:15 PM with no result.

I than spoke to Regina who basically did the same thing but offered me a prepaid card for reimbursement, I refused. I was put on hold for 45 minutes while waiting for a supervisor Jose. He finally agreed to credit my checking account for the money.

Nobody would give me their phone number in case we were disconnected and during the long…

00 a month. We have been with this company for 10 years but as soon as my wife's phone is paid off and that will be in two months we are dropping AT&T and going with another service one thing we won't stand for is being lied to.

Very bad customer service and our 4 children will be dropping thir service also

Only HAD internet with ATT. Two weeks ago internet disappeared and after calling for a week never got anyone to help or even talk to. After a week of calling and getting NO HELP OR A PERSON TO TALK TO.

Tried to return box but had to take it to UPS OR FEDX unfortually we don’t have a store where I live have to do a 60 mile drive.

FINALLY sent me an address knowing I had no way to print it since I don’t have internet!!!!????? So wrote everything on label hoping it gets somewhere. Not my first problem years ago when had AAT PHONE BUT SUCH POOR SERVICE I could hardly get service to use phone and they refused to let me out of my contract offering items that would not work.

Took over an hour today to get the address to mail the return.

I had AT & T Fiber internet service for a year. At the renewal, someone from At & T asked me to switch wireless so i can get the bundle discount. I hesitated to switch, but i made a big mistake to switch last year 11/2021.

I regret because It was a nightmare. My 1st billing was charged $370+. 18 plus the correct monthly rate on the wireless service. Each time i have wasted hours on the phone, but the billing errors are not resolved. I was talking to the walls.

Anyone at AT & T can get it resolved??? Thanks

I hate ATT. I HAVE NO DSL FOR A WEEK. TECH WILL NOT SHOW UP FOR DAYS. SAD AND DISAPPOINTING.

imaginesomething@yahoo.com

At&t billed me for service whjch was not working.

Please address my complaint. I keep being charges on my bill of a Applewatch that has been removed and the service in my area of Brenham Texas is horrible. It drops all very often and everyday. I need AT&T to remove a recent charge for a Applewatch ending in 3413 immediately!

I am extremely upset about you dropping OAN news. You have no right to decide who I can listen to and who I can't. As soon as I get set up to I will be dropping AT&T phones,, direct tv and cell phone account.

I will not do business with you.

Also will be getting everyone I can to also.

Called AT&T regarding a AT&T fiber optic cable box that was destroyed in a car accident. Wires are exposed. We told them children are playing outside, not our children but children just walking by our house. We called at 12:36pm EST.

After being sent from person to person the right person set up an appointment with the repair dept at 3:08pm EST I f I could rate them 0 I would.

My phone was temporarily disconnected when I was late paying my bill. 99/mo. \ The account code is 705. ) I was never notified of being permanently disconnected, only temporarily. This afternoon, I was connected and transferred to at least six different customer representatives, most of them in the wrong dept.

I was told by one representative I couldn't have my service restored, but could only start a new account, at twice the cost of my old one. I am a pensioner, and don't want to pay twice as much, and then have all these extras thrown in that I do not need.

All I ask is to be made whole. My account is paid in full; now I demand to be made whole, fully restored to what I had before.

Shame on you AT&T. I've been a loyal customer for 20 years, started back in the Cingular days. Have had the same wireless account since then and have had my internet and home phone through you for at least 7 years.

Last week I called to get an additional home line installed for my home office. The representative scheduled a technician to come out today to get it setup. I took the day off of work, to be home for the technician.

However, upon his arrival today he tells me he's here to setup internet and a phone line. I was like, no. I have internet and a phone line already, I requested an additional phone line. The technician said that this has been happening a lot lately.

Representatives are scheduling services that the customer doesn't ask for just to hit their bonuses. He tried to get…

My wife and I and a company rep. have spent about 5 hours on the phone today to try to get a company account changed back to private account. The ATT store couldn’t do it. Called and said corp. rep needed to call.

Then my wife had to call. But they could not find the call info from our rep. Did that 4 times.

Finally got that done then transferred to another line. Then the call was lost. We’ll try again tomorrow through the account rep of our company. Craziest thing I ‘ve ever heard of. Horrible procedure. Will change out of ATT if able.

Our account rep said he calls Verizon then person making the change calls and done. Rate ATT 0/5 for this. Negative on the scale if possible.

Sales representatives are misinformed. AT&T won"t fix their mistakes and will not work with their customers. Very unsatisfactory customer service.

I have the same problem others have had. I have a paid in full (at purchase) Samsung S10 and my nephew’s iPhone11(also paid in full) and tried to unlock them. The iPhone, no problem, it’s unlocked. For my phone, I did the same thing on AT&T’s unlock page and when I checked later the status was “In Progress” Later it came back DENIED saying there was no manufacturer’s code for my phone.

Called AT&T support (90+ min) who created a case number. The next day, hearing nothing back I called AT&T again. Another good hour or more on phone. That call turned out to be useless as well. Tried again to unlock online.

Checked status later in the day and said “in progress”. The next day called AT&T again. This was a 2+hr call as I was moved up the phone chain. Was told by the second person that since 5…

On January 31 2022, I was at an AT&T location in Utica NY to get my mother a phone while she was going through cancer treatments so she could contact family or her medi cab. The AT&T representative talked me into buying a new phone and keeping my existing number, and giving my mother my old phone, with a new number.

The representative, when asked, stated that my bill should only increase by an approximate 10 dollars. When I received my next bill it had increased by 280 dollars. I went to a AT&T store in Latham NY to see why my bill was so much, and to cancel the old phone with the new number being that my mother wasn’t using it at all.

The AT&T representative informed me that they were unable to do anything being that they were just a contractor for AT&T. They stated that I would have to…

On March 18, 2022, I visited the AT&T store at 1475 Broadway Ave, Boise, Idaho. Two days previously, AT&T and arbitrarily shut of my cell phone. I own a OnePlus phone that is 4G LTE, which is compatible with 5G networks, but AT&T had decided that they wanted me to use a phone locked to their company and shut off the OnePlus.

From my first encounter with a young man named Stetson Cox, he lied to me. His first answer to my question about my phone was that AT&T was working on towers in the area and there were spotty outages of service.

I then told him that I was with a friend the previous evening who also had AT&T service but whose phone was working when mine was not. At that point he changed his story to the truth, which was that AT&T had shut off my phone and that there was nothing he…

We have been without internet/TV for two days. Repair may or may not happen and tomorrow will be day 3 without service. Numerous calls, chats and messenger messages were useless. Supposedly there is a system failure in our area. At one point a repair technician was dispatched to our residence.

He arrived at the scheduled time and sat in his van while I watched him for about 5 minutes. He did not attempt any communication. He drove off and we waited for 4 hours of the appointment window. He never returned.

Finally after hours and hours of frustrating communications with agents that were clueless and making up stories about what the problem “might be”, I made contact with Edwin on a chat. He explained that the problem was an ATT system failure and what it was.

One out of maybe 6 people…

I have been trying to get my address changed for 2 years, to no avail. The AT&T store says the address is changed on the computer, but we are still not receiving the bill. Have been reduced to just making a blind payment monthly without receiving a bill.

The phone number is (206) 790-5451.

ATT customer service is HORRIBLE, I was on the phone with customer service over 5 hours on Monday March 13, 2022 and trying to get my husband's and my phones working after they stopped working, but they sure took my auto payment. They gave me a work ticket number and NEVER made an attempt to get a hold of me to try to get the phone's working.

I called back on Friday March 18, 2022 and was on the phone with customer service for over 5 hours again and NOTHING GOT FIXED. I finally went to my AT&T phone store in Athens, TN, Saturday March 19th, 2022 and have then shut our accounts down and start totally fresh with new accounts, new phone numbers.

If I had another choice for phone cell service, I would jump at the chance of going with another company because AT&T customer service is…

Whenever it rains or is damp outside my landline does not work. 00 to locate the problem.

Meanwhile I'm paying for a service monthly that I haven't been able to use.

Also, today, March 18th two AT&T Van's were parked outside of my residence for well over an hour sitting in their vehicles on their cell phones. What happened to customer service???

I bought a plum ram plus flip phone in early march, it is a 4g volte unlocked phone. com. On March 15 and 16when I placed the first call of the day I was transferred to AT&T, I was told I have a 3g phone, both times I told the person on the phone they were wrong, that I had just purchased this phone and

it is the latest model and both times I was told the phone is not listed with AT&T, they never heard of it. Well now you have heard of it so please list it. I do not want this grief anymore and hope this problem will very soon be resolved so I do not have the hassle of changing carriers.

I can be reached at 715-919-4550.

My land line office phones have been going down regularly since November 2021. Over the past 11 days the phones have been up for only a few hours each day. Their express ticketing just keeps going around and around with no resolution to the problem.

The two men at the AT&T store on Federal Street in Greenfield should receive a poor evaluation. Juri, who said he is a 14 year employee, accidentally upgraded my daughters phone instead of mine. This left her without a phone for two days, and a loss of business as she is a digital strategist with Veracity Media in DC.

Juri had no idea how to fix the problem, and after 3 hours, I had to leave without a working phone. I got angry at him and we exchanged expletives; which I don't think he should have been doing given that I informed him I had a psychiatric condition and had my service dog present.

When my husband picked up my phone the next day, they said it was all set- but it was not ready and much of my info did not transfer. " This young man behaved like a thug, and does not represent…

My wife and I have different PCs and different email accounts. I have to reset my password at least once a month, and it's been three times in the past week. I just spend over two hours with something jokingly called "customer support," and the last dumbbell couldn't figure out what I wanted.

Her script called for to tell me about changing my password (something I've mastered rather well). By the way, nobody at AT&T speaks English as a first language. Those kids in East Asia are hard to understand. I can't wait to get rid of AT&T.

Im first time customer. I just paid my bill yesterday and my service stop working after 1 second. I talk to 6 customer service representative yesterday trying to resolve my issues. I was told I would’ve to make another payment after to used my service.

After my payment went through successfully. I just want my service up and running. I was only offer $5 out of money. I’m very upset how I was treated about my money .

Went into the Chapman hwy store in Seymour Tennessee specifically to buy two new phones! Associates name was Paul, He was rude, condescending, and treating us like we were stupid! Now not only will I not buy a new phone we will probably change companies!

Never had a problem with att before but this guy needs to be reprimanded! Sherri lusk