AT&T

I had 1 guy knock on my door and tell me they needed access to the CATV box in my yard and then be out in 30 minutes. It's now 2-1/2 hours later and have dug a trench clear across my yard.

AT&T customer service refuses to handle the problem. I guess the only course of action is for all the residents in the subdivision to join together and start legal action against AT&T.

I walked into your store at Greenwald Way in Kissimmee Florida 2 sales people were with other customers one person waiting looking bewildered. No one said anything, did not even acknowledge me. I waited for 5 minutes and finally walked out. Very poor customer service.

Had upgrade to fiber optic a while back. Started noticing severe Internet speed issues in July 2021. Had Brinks security system installed at your recommendation to replace DataLife. Had issues become more widespread since then. AT&T Internet speed paid for is 1000 mbps. Speed tests measure at 10 mbps or less on both my laptops. Using Smart Home and Ookla to test speed. Issues with almost all Brinks wireless devices. Had that equipment replaced. Still not working properly. Brinks says it's due to Internet issues. Had your technical folks out several times and equipment (modem, extender and U-Verse set top boxes) replaced multiple times. Off and on issues with iPhone ability to even complete speed test.

When I called a week or so ago, I was told that according to your equipment, you are…

Spent 97 minutes on the phone trying to correct an account that the ATT store incorrectly setup as a business account. Was transferred to incorrect person, then hung up on after waiting 45 minutes. Waited 10 minutes to speak to manager, only to be told that he could not help and was then transferred again. Verification pin was sent to incorrect phone number..

Still not sure if issue is resolved.

The freaking site changed when I logged in to make a payment. Asked to combined accounts -what the just happened now??? of course. People in ATT I just want to make a payment why are you making this process so freaking hard,,,

This company is horrible, my business lines have been down a week, it is nearly impossible to reach a person and when you do they transfer you somewhere. Best part is you're really angry and they are still trying to sell you additional, shitty products.

I am going to run as far as I can, I got rid of them at home a long time ago. I should have learned my lesson. My phones say , they have been disconnected.

Horrible customer service. Moving my elderly mother’s existing basic landline service in SoFL turned into a gong show. I received conflicting or incorrect information at every turn and was passed around constantly. I was twice not contacted to firm up a time for a technician to appear on scheduled dates.

Currently installation is scheduled for March 3, 2022 between 8am and Noon. Would not be surprised if no one shows up.

I trade in my device at att store on 1000 easton rd, wyncote, pa 19095

And they lost it and they wanna make me accountable for that I don’t have a receipt and they don’t wanna check on there system or there camera that i trade in the device

I need a reply as soon as possible

I have not been able to get into my emails for 4 months and I just get the run around. Agents will not let me talk to a supervisor. I am at a loss on on how to get this resolved.

A representative was supposed to set up my account Feb 15. Its now Feb 22 and I am still without internet and TV. I received the new optic 5G equipment Feb 19, hooked it up but the ethernet cord was too short.

Bought extenders, still no service. Called to find out what's wrong, there's no account created. I finally speak to Tom in the sales department today who actually figured out what happened, created my account BUT it won't be activated until Feb 24!

Unbelievable that I have to wait again for service. I am finding this t be a turn off and I will not be using your service when this lease is up in June. Absolutely horrible service and no relief in sight.

I work from home and rely on my desktop. This situation cost me a week's pay. Improvements need to be made on the technical side of…

I need a repair person for my land line telephone where the wire is attached to the house. It the phone is going off and on. It is a loose connection. automatically. I need a repairman to reconnect the line at the house wheree it is hanging loose.

Please send a repairman to my house and do not cancel him if the phone comes back on -- the wire is notnattached to the house securely and needs to be reattached securely. 901-685-6202, Floyd W Deal, 4702 Given Ave Memphis 38122

My wife set up a payment plan but instead of att taking out payment amount they took out whole bill. She has spoke to multiple reps and they all say they can't reverse it. I am a long time customer and am ready to leave att if this problem is not resolved

I bought iPhone 13pro max from AT&T retail store on 9th January 2022. I raised a request to unlock the phone on 27th January was sent an email on 28th January that the request was approved. Since then I have been trying to use T mobile sim in the phone but it didn’t work.

I reached out to AT&T tech support, advance tech support, had a conference call with AT&T advance tech support and apple support but AT&T people kept telling me that they did everything and the phone is unlocked. I talked to t mobile and walked in the store too but nothing came out of it because AT&T didn’t really perform the network reset on their part.

Apple run a hardware and software check on the phone but that too came out clean, nothing was wrong with the device. AT&T never raised a ticket nor noted down the…

I need to cancel my landline (wireless) service partially because the phone is not working but more importantly because I don't need that extra bill. I do not know my pin number since I have had this phone number since 2006!

And because the landline (480 629 5454) is not working you cannot send me a text on that line so that I can change the pin. You also refuse to send me a text on my cell phone so I could respond.

I have provided you with my name, the last 4 digits of my social, and my account number yet you have no way to cancel this account. I have been sent on a wild goose chase--visit your store twice on advice from the operator I had talked to.

When I get their they tell me that they cannot handle accounts in person and for me to call instead. I have spoken with 4 different…

Someone stole my credit card and opened a cell phone account in my name, did not notice it until last week, but AT&T has been billing my credit card $70/month for close to a year. I'm in my mid 80's and in a wheel chair in an assisted living facility.

I just finished my 8th hour on the phone with various people and departments at att. I could not get a human so I filled out the form they pointed me to. Two hours later, an email response from att's fraud dept.

and they gave me the knee jerk, "After review, we have determined that this is not fraud". I finally got a human on the phone this evening and I have NEVER had someone so rude like this woman. It's almost like she was getting a big laugh from my predicament, she clearly had no inclination to even lift a finger to assist me.

They…

I had to immediately get a new phone because l still had 3G and AT&T shut down my phone. I bought another flip phone for $60, and by the first month, l knew it was a piece of trash. I could go into detail about all that, but right now, my complaint is that l lost my voicemail, a lovely lady was able to get it running, only to lose it again, 3 weeks later.

When l called for help this time, nothing the tech did worked and the problem was sent to more knowledgable techs twice. After the second attempt, AT&T completely got rid of my voicemail and never bothered to call me back, so they could continue to help me.

I now pay for a service l cannot get.

Let just say if I don’t get my account fixed the way I was promised I’m going to court with att. I don’t care if it takes me years to win but I promise I will. I was given a quote before joining att and was promised they would do exactly what was quoted.

66 a month and taxes plus fee separate which would add up to around $200-$$220 that’s with me paying the $11 for my two iPhone pro max 13 the rest were just transferred over that was also with my insurance. Well my first bill was $800 then I fought that for three days and a total of 12 hours.

They finally fixed me bill after I sent my quote to a manager via email. He then stated my bill will be $124 a month for three months until I can change it to what it was suppose to be because it wasn’t suppose to be a business plan.

I told him…

This was the second time l had to call, in regards to losing my voicemail service. The first time, l was up and running, within the hour. A few weeks later, l lost the service again, and again, l called.

4 hours later and all l got was a completely disconnected voicemail service and no one bothered to tell me why. That was a week ago. Funny, l wasn’t sent a survey this time. I now believe AT&T, their service, and their cheap flip phones are nothing but a joke.

I have a phone that went bonkers within a month and l could not get my money back. My husband was sent the exact same phone, for FREE, from AT&T, and it is just as lousy.

I have been trying to schedule the removal of an abandon, dangerous pole his for days,,, sounds simple but it IS NOT. Unfortunately the Customer Service reps are located in the Philippines and do not speak clear English or understand common questions / concerns.

They repeatedly ask for an ATT phone number or account number. then hang up....

also an extremely poor connection I have been provided the following numbers from countless reps 800 288 2020 called countless times 855 419 7365 called countless times 800 201 4099 called countless times 800 246 8464 called countless times 800 331 0500 called countless times 800 924 9420 called 1 time and was transferred to 800 288 2020 SINCE I CAN NO LONGER SPEND HOURS ON THE PHONE TRYING TO HAVE THIS DANGEROUS POLE REMOVED I HAVE DECIDED TO FORWAD…

I am adding to my complaint I posted yesterday for getting my land line fixed. It is Tuesday Feb 8th and the line is still not fixed it has bee about 3 days now. As I exsplaind the constant transferring to the wrong depart.

Why when you speak to a person they do not transfer you to the right department. I speak English so why don't they get it as to what I want. You need to look into your customer service and train your people right so they understand your needs

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Your customer service is a disgrace. Took 3 calls to get to report my land line has a problem. You keep getting transferred to the wrong department after 3 calls on different days finally got to the right department. You need to be able to talk to a person quickly to resolve the problem You are a disgrace

Bad third party companies. Set up Internet and I don’t even know my username or password.

Awful guys rude and unhelpful

This always been trouble with att and today l call at 1230 been phone with 3 different people for over hour l understand working from home nothing good about tell in July they was up my Internet for all my problems not was done 6 what l got still haveing problems with it my TV call Direct stream let me tell you about it what problems with you Internet not pulling it need about 8 we Don't have that in your area really find another company False statement

I forwarded a new AT&T Email Update to my family, *As we were all switching over to AT&T. AT&T uses triple X's, to block out the PH#'s. WELL... THE 3 X'S TRIGGERED A LINK TO INVITE WHOLE MY FAMILY TO THE WORLD OF PORN!!

Attached is what pop's up, when I shared the link with my family. I'm livid, angry & so embarrassed.

Did the trade in deal they sent me a z flip didnt like it so they sent me iPhone 13 loved it sent both phones back at&t z flip in the box they sent me and my trade in phone w a print out they emailed me there saying didn’t receive my z flip so they were going to put it on black list well the lady put my iPhone 13 on it instead of z flip so it’s been out of service since 3 weeks now and nobody knows how to fix this ?

They always charge me extra, I haven't had Internet since november they send 4 technicians to fixed it. And it just work for 2 hours after they left and then 5 minutes every 3 day, but to charge the Bill they always ahead of time, customer service is shitty i been calling trying to cancel that them Internet and

to get the account number to return that equipment and they never answer, or always say you have to call another number. I got lines with them and every month is different Bill, att has a bad Internet and the employees when I go to the physical store just say they can't do nothing about it, I'm so

frustated because they keep taking money out of my card every single month and every time is a higher amount . I wisg could give 0 stars

I signed up for a new individual plan, and was told by the salesperson that it did not include data, and was only for calls at $.40/minute. Instead, AT&T signed me up for a plan that included data at a very high rate, and in three days incurred over $600 in data charges without even knowing!

It was only when I checked my statement that I realized that I was paying for data via apps running in the background. I am trying very hard to be a new AT&T customer, and simply was given the wrong information by the company and spent a huge sum of money in the blink of an eye.

If I had known that the plant I was sold included data and at such high costs, I simply would have chosen another plan or altered my behavior. It doesn't take much to see how this was negligent sales/advertising at best, and…

Yesterday afternoon AT&T blacked out my service because phone was reported missing. I reported it on Jan 21. I also called them and told them my phone was found on Jan 25th the helpful AT&T person sent me mailing label to send new phone back when it arrives (AND THEY WILL TAKE CARE OF EVERYTHING NO NEED TO CALL ANYONE ELSE).

1st person yesterday at 5:30 told me I will have phone turned back on in half hour. The first person at 9pm last night said they would take care of it right now at 9:22 was transferred to someone else that said it wil be turned on FEB 2nd I said when, they said well if it into on by afternoon call again and

answer 20 questions then give them my 22 digit reference number. I bet they will not turn it on until they receive the phone that I sent back (Which I never took…

I'm just sitting up tonight doing reviews on at&t wherever I can. This has to stop. I refuse to sit by while this company just robs everyone and no one does anything about it. How bout put yourself in the rep's position.

A customer of 20 years calls to do an upgrade. They tell you, they need their new phone right away, and ask to start the process over the phone and then go pick up their device from the nearest location available.

Pretty fair request, I would think. But instead, you lead this 20 year customer down a deceiving path of empty promises just to lock in the sale. Don't even ask where to ship the new device, assuming the account address will do, and then transfer them to another rep who comes at them with an entirely different offer for something they totally did not need or…

, January 25, 2022. W. V. issued me another number, which I presently have . That number is 708- 566- 1103 . Does AT&T have a service to inform the incoming caller that the number dialed has been disconnected and changed .

The new number is such. I'm 76 and contracted Covid 19 leaving me medically impaired. Nerve damage to lower extremities, I'm in a wheelchair and with heart and respiratory issues, using oxygen. I need communication to the outside, especially for emergencies. Please assist me.

Your staff doesn 't seem to know which department to refer me to, and I've called several times and spoke with numerous staff. No avail.. Jessie Clark

I always buy AT&T phones because they are the best. I worked for 27 years in the Bell System before the 1984 divestiture.

However, if John Stankey and all the rest of the corporate men and women in ATT take OAN off the air I will never buy another ATT product in my life. I will not let my parents, relatives or friends buy ATT products either.

Get some gumption and say no to those people that want you to take it off the air. And the customer service that you have is terrible. You can't even get a decent customer service representative.

daughter gave me. So I turned around and laid it on the counter and he picked it up and told me to hand it to him, He was a young black man so maybe he thought I was being rude to him but

laying a penny on a table is not and I didn’t like the way he acted and yes I am a old white man which should not make a difference. Thank you for your time

When we looked into switching to AT&T from Verizon ,our guy from AT&T, promised our monthly bill would be 130 a month, 2 lines. Unlimited. My new phone would be free as long as I mailed back my old phone.

My wife's phone would be 500 bucks if we mailed hers in too. And we needed to get auto pay set up. We did everything asked of us. Well what a joke. AT&T claims they never received the phones. My bill been triple what I signed up for.

Every month my wife or myself have taken the time to call customer service and waste countless hours, to no avail,and possible health issues from the stress of being lied to,and hung up on when told to wait on hold. They took unauthorized money from my bank account on 1-27-2022. That's the last straw. I need action.

We have three services with AT&T, our wireless, internet and TV. When AT&T stream changed over to Directv, another account was created without our knowledge. About three weeks ago, my husband I noticed that there were double charges made to our bank account from Directv Stream.

When we first noticed the double charges, we reached out to Directv to see why. They told us that we had two accounts. We started to look back at the charges and realized that we had been double charged all of last year.

Directv had no issues with refunding us our money from August to December of last year, however, they said because we had reached their maximum of what they could refund to us, we needed to dispute the charges with our bank. We did and our bank denied our claim because they said that the…

The people I deal with at 611 are dreadful. They don't understand me and the phone reception quality is often not good. I want to get a new phone - 5G compatible.

I've made 3 trips to ATT stores and 3 calls to 611. I GET NOWHERE WITH EITHER! I want to speak with a supervisor who speaks understandable English knows what they're talking about, and can solve my problem.

I've been an ATT customer for between 10 and 20 years. You look it up.

If I don't hear from a supervisor quickly,

I have AT&T internet, land line and Direct TV. Twice I have had to drive 500 miles there and back to be there to await the AT&T Tech to fix my internet link. Both times it was because an AT&T Tech had disabled my feed for land line and internet.

The service tech in fact was the tech that fixed it before. He told me that another tech had disabled my feed to hook up another. My internet and land line was out for over two weeks. The travel and cost to drive up to have this fixed is very poor customer service.

The tech that fixed my problem was named George. He was great, even walking in the snow to get to my place, kudos to him. The service call was Thursday the 20th of Jan and the location was 242 Laurel Valley Rd. C.

My name is Iler Dean Tucker and Mary Tucker. com

Next call revealed phone sent to wrong address. great customer service

Att let a user on my account turn back on her that was suspended for non payment of her share. She was able to unsuspend it and even get the phone ported over to a new carrier with out my knowledge or concent.

There was 25 installment payments still owed on phone that they want me to pay off all at once. Ive paid my normal amount and they shut me off. No luck with fraud department either.

If I could give a zero I would. My bill is $11 higher this month. The website to address this first sent me to fios. Over at least 12 attempts, I had 12 different tree options, none of which worked, and all led down rabbit holes.

I provided the same info each time, and was never able to get to billing. I got offered new devices to buy, one time got to my account info. I clicked billing and was bounced out. I never, ever got to billing details

I learned that you will be removing OAN from Direct TV, claiming they spread miss information. I STRONGLY disagree with your claim and will be finding other providers for our home internet and TV services. We also will be encouraging everyone we know to do the same.

To whom this may concern,

I am filing this complaint on behalf of my mother. Unfortunately we just lost my dad, her husband of 45 years. So we went to AT&T in Lafayette, LA on W Pinhook rd to ask a few questions regarding activating my moms new phone and about billing since we will cancel my dads line.

When we asked Anthony about activating the phone he said, “Did anyone read the directions?” We said we tried but we were unable to activate it. He again asked “well did you read the directions?” Grabbed the phone and activated it and said “That’s all I did. All I did was read the directions.” I said well we can ask someone else for help. And he said “It’s already done.” We had additional questions, but he was so rude that we waited for the next available person to help. It’s ridiculous to…

My soon to be ex son-in-law is on my phone plan. He is porting his number to his own account for obvious reasons. I spend 20 minutes on the phone with someone on Thursday going over the situation and talking through how to port his number without him gaining access to my account.

I call in and verify my account, then conference him in and they take it from there. Come time for him to port his number a mere 3 days later and after a 15 minute wait on hold I was told no, the only way I can let him take his number is to give him the account number and

pin and give him full access into my account. I don't know which representative was right. What I do know is I got 2 different answers and had to give a hostile party unfettered access into my account. That is ridiculous.

Waiting for him to be…

Hi I’m on the phone with a useless representative that has zero suggestions or ideas how to resolve my Apple Watch 7, cellular setup error message. She refuses to transfer me to a supervisor after several requests. This is illegal and a violation of Florida’s Deceptive and Unfair Practices Act.

This woman shouldn’t work at ATT!!!

This account is mostly under my wife Patrice Taylor( trice5561@att.net). I made an appointment on Dec 29,2021 to upgrade my upload and download speeds. The technician came and left and said there was nothing more he needed to do and he would have a line technician dispatched to finish the upgrade. Problem- 1. He could not provide any date or time when one would show 2. My box is located on my neighbors property. This fact would make it difficult to ensure work is done right and in a timely manner.

Fast forward to Jan 8, 2022. Technician shows up unannounced, luckily just caught wife leaving and was able to get neighbor(an inconvenience for him). Problem- 1. Shows up completely unannounced 2. Gives no status on repairs 3. Leaves with no additional info or if the job is done or not 4. No…

My outside cable has been exposed for weeks and a few AT&T techs have inspected the issue and made empty promises about burying that cable, but no results.

On 01/12/2022 around 5 PM eastern time my Iphone lost service and had a message saying it had been deactivated contact your carrier. I used another phone to call AT&T and the woman I talked to would only try to sale me a phone upgrade but not help me with my problem.

She kept saying I am putting you on hold walking over here then poof she was gone. Then she would come back and again try to sell me an upgrade then I am putting you on hold walking over here and poof gone again.

I in the meantime restarted my phone and got my service back. She kept doing the same thing over and over till I got upset and told he never mind I fixed it then I hung up. May look to verizon for my next service.

So I set up a payment arrangement to pay my bill and to keep services active after speaking with representative she claims everything is in place I make my payments as scheduled and my services have now been suspended. Spoke with representative again stating I have emails verifying my arrangements and was told that services were suspended due to non payment?

I have all bank statements showing my payments posted and on top of all of this I am out of work currently due to covid. So I sit home with covid no phone service and at&t wants $613 to turn service back on.

I feel like possibly all representatives should be on same page while giving "help" to customers. Great help for people during a pandemic while experiencing covid

I have spent 6 hours on the phone today trying to resolve my slow wireless internet. After speaking with numerous reps that spoke such horrible English and dropped my call, I still have nothing resolved. Beyond frustrated but not beyond changing carriers.

No one deserves to be treated with such horrible service like this

Constantly had to call customer service to pay bill instead of paying online. Each and every time I call to pay my bill they wouldn’t be able to locate my account so I would have to start a new account (annoying and inconvenient) well this time it wouldn’t even accept my same card I use every time this time claiming it was already used before well of course it is because I also pay my internet bill with that card that’s a separate bill which is also a inconvenience because it should be bundled so

now I’m without service because it will not accept my card!!! Piss poor service