AT&T

m. and noon. m. I got a text message saying the tech was "running late" and it was unlikely they would be there by noon. I was given the option of waiting or changing my appointment. I chose to wait, since I had already stayed home from work. m.

I called customer service and was told that the service ticket had NOT EVEN been assigned to a technician yet. The customer service person, who was very nice, said there would be a good chance that the technician would still make it out to my house that day.

The customer service person put in a request that someone call me regarding the late appointment. At 2:31 I received a call from AT&T with a person with a very heavy accent, I had trouble understanding him. He said the technician would be late and asked if I wanted to wait or reschedule.…

Dear AT&T, I am writing this letter with copies being sent to the local Columbia City, Indiana store along with AT&T corporate because of my experience when shopping on 12.24.2021. I decided to purchase a new phone for my 15-year-old son for Christmas knowing I was eligible for an upgrade. The associate asked for my driver’s license immediately and, without thinking it an issue, explained it was lost days before.

I was told that I could not make a purchase because my driver’s license was needed to authenticate my account. I asked, “so you’re telling me I cannot purchase the phone today because I don’t have a photo ID?” It was explained I could have someone with a photo ID make the purchase for me…I would simply authorize that person access to my account then de-authorize after the…

First, there is the insult of ATT / ATT-Uverse's outrageous cost. Especially when you have been a long-term customer and see ads on TV offering service at 1/3 the cost but they refuse to honor this for existing customers.

Second, unreliable service, frequent pixelating on TV, slow internet speed, frequent outages, etc.

Good luck calling customer service, be prepared to waste several hours of your time trying to communicate with people with very heavy accents who will put you on hold for 10-20 minutes over and over again, only to tell you a tech has to come out but there is no one available for several days. Sometimes the techs show up, sometimes they don't but in our experience, when they do, it generally takes 2-3 additional techs to come out, only to discover the problem is not at our…

AT&T provide good services to customers but please check your bills every month, I have been using this service last 5 years,They created promotions in Christmas time don't buy any phones with that promotions. I'm the person affected in that promotion.

They took my phone and not providing credits for last 1 year now they are saying 2 months time for releasing my credits. Don't trust this service in payment method. I'm just asking my phone back I don't want that promotions or otherwise just provide last year credit to my account immediately.

If they did anything for me then I will continue with this service or otherwise I will switch. I'm not asking anything from them just asking my money back,I'm waiting for their response. I will update ASAP.

Having a Very BAD experience with Customer Service since i have ported 3 lines from T-Mobile to ATT. and now there is a huge Billing discrepancy that even the Customer Service had no clue if what promotion was offered. They do not have any clue on what is going on with the account and keep me on hold for hours with 0% resolution

Hi i am facing huge problem by at & t people customer care and at@ t store that I found my account was linked with Unknow numbers and I brought this to at& t people but from 3 days when I call to resolve the issue they are not responding and simply rejecting my call basically I am new person here I don’t know how to file complaint against those at&t people so please help in regards my number 4406567883

Your automated phone system is a nightmare!!!!IIm going on day 5 of trying to get to the right person,without being cutoff.Once you get to the right person,they have always been helpful,knowledgable and courtious,its getting there thats the problem.It is so bad that in the future I am going to do everything I can to avoid doing business with at&t.I do commend your telephone workers because by the time we finally talk to them we are so frustrated and upset and they have to put up with us,so they all probly deserve a raise.

Worst customer service ever no one speaks English I waited almost a week to have service transferred from Verizon don’t use att my dad nurse could not get in touc with me because of this mistake worst ever don’t use this service ever reps are very confrontational sad att been around coyote long for this see like they cutting corners and customers are paying for it this would not happen with Verizon

Absolutely horrible customer service. They tell you to dial 611, but when having phone account problems you call 611 to hear it’s an express billing line and when I ask for customer service it says my account isn’t set up for this.

I was told to do brighter things next time and save my confirmation messages of payments. I was told to have family or friends split balmy past due balance. So unprofessional. After all the money I spent here always on time, it took me over two hours to be transferred four times and in the end they didn’t help fix anything!

Service sucks as it is and I went to Verizon today and got much better deals Bc of the holidays so now we will pay around $80 less for much better service and brand new phones. Bye ATT I won’t miss your horrendous service or customer…

Had duplicate ATT TV account, signed up for the move 16 months ago and the rep said our old address was entered because that was the address in our credit card. What, I signed up for service at our new address.

Rep said only one month would be credited. This is complete BS.

Unless this is rectified I will closing my internet, cell service as soon as I can.

The rep said ATT Tv streams position is that I should have looked at my bill closer. They clearly could see one account was. NOT in use, ever.

I’m so mad I’m spitting nails.

Landline out twice this month first for 4 days, then out for 6 days and they say another 8 days until they can fix it.

I had AT&T for 6 years and recently switched service. My number was officially transferred on Oct 12. I got an email from AT&T saying my service is disconnected on the same day. I checked AT&T app for balance and it was $0 at the time.

I thought I was done until I got a letter in the mail from AT&T a month and a half later saying I have a balance of a whole month of service + a late fee on my account for Oct 9-Nov 8. I called AT&T customer service today because I don't think I'm deserved to be charged for something I didn't use and especially a late fee without any notice.

The only notice I got was an email on Nov 18 which already included the late fee. The person I spoke to said he's sorry that I wasn't aware of the charge but I still have to pay the full amount + the late fee. I asked…

They deserve negativie stars. Every time I deal with them some BS happens. This last time the stole 50$ from me. I was on a prepaid plan and then got accepted into ebb 15$ unlimited plan. I loaded 65$ on to my account and instead of charging 15$ they took the whole 65$ and when I called customer service I got transferred 7 different times then they transferred me to someone who doesn't speak my language then

hung up, after they told me they couldn't find my transaction then it was ebbs fault, then it was did you make extra charges this month (I have the add on on my account so that it blocks extra charges mind you) not to mention the month just started...

Then I called back to talk to the supervisor (which I never did get connected to them) and to add insult to injury they had asked if I…

They charged me a $100 service fee for fixing a single wire while trying to sell me on services I have no interest in. I work from home and it cost me a day of work waiting for them to show up and take care of the issue. Repair itself went fine, but when it came to getting the fee taken care of, the only thing anyone can say there is that the charge is "valid"

Having their service for nearly two years and never contacting them once about any issues seems to have left them simply unwilling to resolve what should be a simple issue

Will not honor the agreement that was reached through the BBB resolution process.

I have suffered a stoke and am disabled. My main source of communication is via land line phone. My other source is my email. That, I use as much as my phone. I would think you people are flexible when you're presented with varying, exceptional issues.

How about a person who doesn't quite fit into your perception of normal. Disabled. I tend to think this could be construed as discrimination? This reeks of prejudice against the disabled regardless of good neighbor, Mr. Rogers. On 11/12/2021 I contacted AT&T customer service as I was having problems with accessing my email.

After numerous attempts, with the assistance of an agent in technical support, I was informed a code will be mailed to reset my email. According to the agent there is no other option available in the reset process. I…

Hello AT&T Customer Care I am a new customer of AT&T Internet Fibre since yesterday 11/20/2021 and my order details were for 300mbps for $35 + equipment fees + taxes and the order summary is attached as a pdf file "01_AT&T Order Service Summary.pdf" (Please note, I am not able to upload pdf, but can send in an email, if needed)

Today on 11/21/2021, when I navigated to the AT&T website, I was presented an offer on my screen at "https://www.att.com/internet/fiber/" which repeated upon logging into my account. The screenshots are shown in "02_A_ATT_Offer.png", "02_B_ATT_Offer.png", and "02_C_ATT_Offer.png".

Both "02_A_ATT_Offer.png" and "02_C_ATT_Offer.png show locked-in savings and says "Save $20 each month on your internet service after the first year. when bunded w/eligible postpaid AT&T…

Trash.

0 Stars if I could give it. I have a medical condition and require a phone. They were told that but could care less. TWO WEEKS of daily no shows. Each day I called them and kept asking when would they be out to install my phone.

Every day I was told I was on the list for THAT day. THEY LIE LIE LIE. I am a retired employee of ATT and wanted to keep them because of my class A concession discount. NOT worth the aggravation.

After talking to 16 different people and 5 different numbers, including corporate which is useless, I gave up and jumped ship. What really ticks me off is that they gave me my new number and I notified all of my accounts and contacts of my number change.

Now I'll have to do it all over again. ATT has to be the most underhanded, slimeball of a company. They hire their…

Had my service 6 months every month different price terrible company

Drop calls !! Battery not holding charge!it is worst cell phone!! I spent hours on the phone with apple and tests and hardware and soft ware

I have had terrible static in my landline phone for over 2 weeks now. On Saturday, my internet went out. I have called, chatted, multiple times. Today I was on chat from 14:28 to 16:06. During that time I spoke to 5 different people until I got to Fig, a floor supervisor.

They told me that they could not do anything since I didn't have a 4 digit pass code. I told them that I didn't know it. I've had the phone lines since May 2000. They then called my house phone to verify.

The connection was bad, I was trying to hear. She told me she couldn't do anything unless I had a 4 digit code. They have my cell number, my home number, my address and I'm asking for them to come out to repair.

These lines out where I live are so old that they don't work worth a darn. But they have protected…

Bill payments are not the same every months. Nothing changes in my sevice! They just change it get more of my money!

About each month my bill to pay is different. I have documentation. It's changed not telling why. Nothing in my services has changed

You promised you would get my phone fixed

When are we fixing your problem AT&T Free Msg: Urgent case has been assigned to KEITH STEVENS for research. We will call you within 24 business hours.

AT&T Free Msg: Per your request, we will call you shortly to work on resolving your concern. Please do not reply to this text. Thank you for choosing us.

An AT&T field agent was on our K-12 school property taking photos of an adjacent building today (1:45 PM MDT, 11/3/21), and one of our staff members (a woman) asked him if he needed any help, and who he was. This was asked because the AT&T field agent was not wearing any identifying badges or uniform, because he was taking pictures, and because we value student safety with unknown visitors on campus.

Unfortunately, the AT&T field agent responded belligerently to her and was rude. He said he had been here all day with his truck. We subsequently confirmed that an AT&T truck was onsite around a corner difficult to see -- USDOT # 333636. This is the only way we had of assuming that he was an AT&T field agent after the fact.

It is a problem that a male AT&T employee cannot respectfully answer…

AT&T is pathetic I'm a disabled veteran paying a $121 a month for one line what the 25% discount are you kidding me and my phone blew up last week and I'm paying $25 more a month with a less amount of phone I want somebody to call me back as soon as possible 6108233631

The network is changing so they send me a s9 with a 5g sim card and I already have a71 which is supposed to have a 4g network but it doesn't now there telling there not compatible.. which I can't my voicemail no longer works as well I asked them to send me a label which no return label was provided..

that guy today was so disrespectful.. they messed my voicemail up which I rely on when I'm down or the nurses need to leave a message I emailed the ceo but I doubt if get any help I just brought the A71 now I have to save more money when I'm not done paying for this one for a new phone they treat there customers like trash..

and the s9 isn't even a new phone it's refurbished

I have been contacting customer support for over three months.

First time I contacted them it was about my password not working. They said they would connect me to the manager. When he answered he said hi I'm not the manager. I've had multiple problems trying to log in and no one can help me.

I called again tonight because I still can't log in. Every time I log in it makes me reset my password. I do and log in with the temporary password it gives me and it says too many attempts and to reset it again.

I called today when I got home from work and was told I need to call back in the morning. If this can't be fixed as much as I pay you I will need to find another provider. FYI I am already looking

I want to file a formal complaint against the Direct TV and the loyalty department. I have called regarding my $30 promotion that was going to expire October 19. I was told to call to reinstate the $30 promotion and called June,July, August, September and four times in October.

When I called in September the loyalty department told me to call October 1 to have the $30 reinstated on my DIRECTV bill. I did that. I was told to call back 18th of October. I did and was told to call back the next day, the day before the promotion ended October 19.

When I called on the 19th when the promotion ended I was told I will not be getting one. I have been given a verbal agreement to have my $30 promotion reinstated and I feel that it should have been honored instead of misleading me for months.

A…

I ordered New Internet service with AT&T. m. I got on the app, it said wasn't ready for service until December 30, 2037. I called customer service they said they are having problems. They told me I couldn't self-install until next Thursday, November 4, I already disconnected my internet service from another company, knowing I would have service with At&t.

After I told them that they changed the self-install for this Friday. Now I'm without internet until then. I use the internet for work and school. This is a big inconvenience.. I'm asking for credit & hoping that I wouldn't you're wouldn't be like the way it is starting. com

THIS IS A COMPANY IS VERY BAD SERVICE AND OVER BILL TO ME.

I live on Cape Cod, Massachusetts. My phone stopped working yesterday due to a N’or Easter. It is now over 24 hours and my phone still does not work. All AT&T stores are closed. I am unable to reach anyone from AT&T! I need immediate help!

I have been trying since yesterday! Someone HAS to help! To address this!!

Account # 287254801024 With 18 devices and lines under our wireless plan, one would think I wouldn't have to spend 1 1/2 hours on the phone every time we need to update or add a new line. You have set your contact people up to fail and I resent that.

Give them the power to update information and have easier access to our information. I have to repeatedly give them my pin and then retrieve a pin from another device in order to check on the status of a back ordered phone that we didn't receive a notice of suspension on.

I have tried repeatedly to update our information on line but that doesn't work either. My frustration with your poor customer service mounts every time I hear the name of AT&T.

On 10/15/21 I purchased a Galaxy A52 and a new phone line for my daughter and added it to my current phone package. Joel O. 89. 89 a month. So I called AT&T back and was informed by Brian A.

89 a month and Joel O. had made a mistake. So I followed Brain A suggestion that I deliver the phone back to an AT&T store. I showed the people at the AT&T store the text that Joel O. 95 a month but they also said they could do nothing about that. 95 for 36 months.

I would like to point out that I used the same AT&T # to call both Joel O. and Brian A. only the option changed from sales to billing. I would recommend being very careful when calling AT&T. 00 for restocking fee, plus the money I lost on the case and memory card.

My 10 year old daughter is sad, it was her 1st phone, I will get her a…

Had an appointment in store scheduled for 5 pm and I had to ask to be checked in, here I am an hour later and still haven’t been helped. Brentwood store is absolutely ridiculous I can’t wait to cancel this service

My mother went to the Reynolds rd location in Lexington KY for help with switching a number over. Due to them not doing it right the first time, she had to go back. Where she was told from a smart ass punk that she needs to stop coming there, that he can’t help her.

My mother is in her late 60’s and don’t understand the new technology. And if he would of taken a few minutes out of his precious time. He could of helped her. He needs to learn how to respect his elders.

And I sure hope he don’t treat his own grandparents or parents that way. I have been a customer for many years, but thinking may look elsewhere. Disrespect me all you want. Put don’t treat my mother like she’s a piece of trash.

I am sending this email as I am very upset and feel as if AT&T has robbed me. I called back in early June and asked that a phone line be cancelled due to the phone being stolen and no longer having it in my possession.

I was assured that the line was cancelled and that I would be no longer charged for it.

However, after checking my account I see that I have been charged for both lines even though only one is being used! I feel robbed, especially during this pandemic it has been hard to find work and for AT&T to act like they are not accountable for this mistake is upsetting.

You all owe me hundreds of dollars from being charged for a line and a phone that I DO NOT HAVE OR USE! This is ridiculous. The customer support specialists are not helpful or even empathetic to the situation, there…

I wish I could give 0 stars for AT&T customer service over the phone and in the store. I have been trying to set up new service with trade ins Since 9/25/2021. My first order which was done over the phone was canceled, I was waiting on phones to come in and called to check status to find out order was canceled.

Then on 9/29/2021 I goes into the Store and they do another order, but can't do my trade in until new phones come. Once received new phones they tell me they can't do trade in I have to call. My husband called to speak to a manager and filed a complaint.

Someone names Derrick called from customer relations gave me a number to call to set up trade ins for 3 devices. Rep processed trade in information. When I called after a week since I hadn't received info yet, I find out that was…

THIS IS THE WORST SERVICE i HAVE HAD IN 42 YEARS OF BUSINESS AND ALSO WORST SERVICE ON INTERNET, OFFICE PHONE CELL PHONE.

My phone has been dead for more then a week. I don't know if my account has been deactivated or not. I have try'ed many times to find out what the problem is, With no luck. I cannot get a repair service appointment.

I have att internet currently at att and it is working. But no phone service. Your customer service is the worse. I have been a customer for more than 30 years, and have never experience so much trouble. What ever happen to the time when you could simply place a call to customer service and place a repair service order. Howard Conn

Difficulty scheduling U-Verse repair service: on hold 2 hour to schedule and 4 hours the next day to change my primary number back to my home number. When requesting repair service for u-verse they changed my primary number to my cell phone number and it took 4 hours to change it back to the original number.

Terrible what terrible customer service I received. Total of 6hrs wasted of my valuable time. What's wrong? You once provided better customer service. Shame on you!!!!!

Ok I’m charlice in I’ve had service with att for a few years now a few months ago I was here complaining about a bill as I am today technically the same issue arises they aren’t placing my bills on the first as I am requesting them to . I actually wrote att headquarters a few months ago saying the same thing to switch my bill date to the first .

Here the bill payment was pulled once again to early and this time it’s some crap that the payment reversed ok fine but the bill showed zero for all that time up till the ninth of the month . I said ugh att I’m not paying that even if the bill reversed it wouldn’t take a multi billion dollar phone company that long to set the original payment back on the account.

So smart ass thinks to ad the payment to next month I’m like hell no. The glitch is…

I went to an AT&T store in Appleton, Wisconsin on calumet street. I had been working with a salesman name Jon-Paul and he said that he was figuring out my trade in for my phone and setting up an unlimited data plan.

I was later contacted by the AT&T website saying my plan was never updated. He was extremely rude in store and was absolutely no help. He couldn’t give me a real answer of how much my plan was actually going to cost.

I would recommend never allowing him to work with customers ever.

I have an email thread with a few AT&T employees (or atleast ones with an AT&T email) and I tried explaining further the issue that I need resolved and the individual (who does not have any kind of signature in her email) completely disregarded my email. I was contacting AT&T on behalf of a Company with National accounts.

I purchased an iPhone 12 mini from At&T and was sent a defective phone. The local AT&T store DID NOT help me diagnosis the issue ("that your problem not ours") so I went to the local Simply Mac outlet and they spent considerable time determining that it was a hardware issue and the phone needed to be replaced.

I went back to the AT&T store to return the phone and get a replacement but again was told "That's your problem not ours. You need to contact Apple directly". This despite the fact that I bought the phone from AT&T. I was and am shocked by this response. How is selling a defective phone not their responsibility?

I returned to Simply Mac and once again the staff was VERY HELPFUL in facilitating the return of the phone to Apple so I can get a new, working phone. Five stars to Simply…

99 for a one day football ppv. I have told customer service I don't want anything that will cost anything except what I signed up for. I called again today and am made to pay it, but change to not over $1.

why wasn't any rep ever told me to put in that amount. This practice seems to be fraudulent as the remote let the program be made available. It didn't ask for the code and the over $0 wasn't honored. When my contract is over I will not sign up for att.

It nickles and dimes when att is one of the richest corporations that they exploit low income people! It may not be alot but for me it is a rip off.

Not a customer of AT&T so I've been getting the runaround. Of course I got the runaround from them when we WERE customers too, especially from billing. But now? Got a spam call from a number which (amazingly) did NOT exist according to Google, but DID (when I manually went through the list of spam call report sites I keep handy) traced back to the carrier being a company called Bellsouth.

Which is NOW owned by AT&T. Went on their website yesterday, and had trouble finding a way to contact them (surprise surprise -- no, not really). Fought my way past their badly programmed chat window bot and got someone who QUICKLY passed me over to a supervisor. com. com/support/pages/report-call-or-text.

The first email address didn't work and hours later I discovered that I had a Mailer-Daemon…

This problem started back around the 20th of September 2021. My wife and I had bought a house in Biloxi Ms. We at that time was living in Hattiesburg Ms. So I contacted AT&T at their if your moving department and set up the date of October the 2nd 2021 to transfer my Internet service from the Hattiesburg Ms.

house to the Biloxi Ms house. At this point all was set. We also had with them a Wireless internet home phone service. The phones were very old and didn’t work well and we had been told by the location of AT&T in Hattiesburg to just throw them away and stop the service.

When I set up the move transfer I asked them to remove the wireless home phone service and was told they couldn’t because of the pending work order to transfer the internet service to our house in Biloxi Ms. They told…

My mother-in-law is 86yrs old with declining health issue's she has been without phone service since Sept 24th and several calls have been made to have it repaired and explained the urgency of the situation her life depends on the phone service for her medical alert in case of emergency thank God my sister-in-law happened to be there when my mother-in-law needed to go to the emergency room last week because it could have turned out very grim for your family.

My mother-in-law is actually still in the hospital as I am writing this what can be done to make at&t take this situation as serious as it is? 13 day's is more then enough time to have it taken care of????