AT&T

Manager attitude and unknowledge of the contracts and procedures. Had to go 3 times to get help with unlocking my phone, still not resolved. She came up with the story that I need to wait 30 days to be unlocked.

That is not true, is only for corporation contracts, not my personal phone. She stay always in the back of the store instead of helping people coming or the new employees working under her. I have to ask for her to get involved and got defensive.

I work in a hospital, we deal with multiple high-intense situations of life and death, we still present ourselves with a nice face and been sorry for the problem or issues. I have never complained and I have been a loyal customer for more than 12 years!

I'm still a customer and was treated like I'm an idiot not knowing how to use the…

In 2020 I went to the att in Alexandria va beacon hill and the manager lied to my face to upgrade my phone and he told me I would be credited $350 and it would come up on the bill , later on I didn’t see it on the bill and went to the store to talk to the manger and he said that I was lying he never said that I understood wrong and

he humiliated me in front of his other customers. com

I was told by 3 different reps that I was entitled to a promotion then when I called back someone else I wasn't this is the worst company to deal with they always have an excuse. I been customer since bell south I don't recommended at&t to no one

Over a week ago I asked to have my remote for the tv replaced...................I was told 2 days for delivery.............it has now been 10 days and still no remote........it makes the tv experience very inconcovient. please please

send my remote !

HORRIBLE customer service

I James Baker has not been treated with respect as a existing customer. I pays the same amount every month with auto pay. And has been harrased for a while by customer service in home wireless phone about purchasing other plans that costs more a month.

I told them this is all I can afford to pay month. My bill has went up without any notification

This was the absolute worst experience with att.They did not disclose before upgrading to an iPhone they wouldn’t accept my phone.When the agent and I contacted customer service they were absolutely rude and mean.The agent was less than helpful.I switched to xfinity with great service and lower fees and costs.I would never use att again

BEWARE OF THEIR DEALS. DON'T ACCEPT ANY TV OR PHONE SERVICE. Clearly got scammed by AT&T. I was suppose to get $250 reward from AT&T. Only got $150. Contact AT&T and they told me to wait until the end of the first month to see if the remaining comes to the mail.

Cancelled my first month of TV because I only wanted it for the reward. Contacted AT&T after the first month of TV. They state they cannot give my $150 because my service is cancelled. YOUR THE ONE WHO TOLD ME TO WAIT UNTIL THE TV SERVICE ENDED.

They clearly knew that by waiting until the TV service end they don't have to give me my reward. PROFESSIONAL SCAMMER. Was highly thinking about going for AT&T phone service. Clearly not even worth the money. Who knows I'm not even going to get that $250 reward from the phone like they…

No part of your company works, I was on the phone for 2 hours with customer service to work to correct issues and still did not have enough time, requested a call back with the customer service agent stated would happen and still nothing. Fire everyone involved in your process and start over.

My wireless signal at home in Bethany CT is terrible and has been for the longest time. Trying to find out why is like trying to cut off your own arm. It seems that people don’t man the phones any more and if you’re lucky to get a person they are from some other country and don’t have a clue for why the wireless signal sucks. I’m really disappointed.

It looks like the time has come to dump ATT.

I was attacked by a employee of AT&T at a Smith parking lot for no reason. He said to me that he would hit me but I was a old man. These are the kind of people AT&T hire to represent there company.

I’m a older person 70 years old. I went to the store he turned into but got no help. I tried to file a complaint with their website but got no help. This person should not be employed by AT&T.

He is a dangerous person.

“Chandler” in AT&T Customer Service answered my call to AT&T Technical Support. I asked him my very simple question about removing the Passcode from my iPhone 8. ”, I was met with a very long silence and eventually he would mutter, “Um hmmm”.

It is my opinion that anything he muttered came off as very “smart alecky” or “cocky”. I received this answer from Chandler for each question I asked or statement I made…just “Um hmmm”. I actually told myself what steps to take to remove the Passcode as this is the only response I continued to receive from AT&T Customer Support.

A few minutes into the conversation I entered a wrong number and had to start over again. Once again I did it on my own, advising Chandler I was still on the line continuing to try and remove the Passcode.

Whenever I told…

On behalf of Kathleen Syrene I am asking that Ivette Davis Office of the President contact Kathy to settle a dispute Kathy received a letter from Ivette but we have not received a call back. This complaint has been filed with the CT Dept. of Consumer Protection.

Thank you Lisa Freeman 860 817 4858

I have been experiencing data connectivity problems with all my devices on my local tower, (3 cell phones) I filed my first ticket in November of 2019, it is now September 2021, I have had over 18 tickets, 2 or 3 urged cases opened, and still no resolution. The problem: I have perfect 5 bar service at my house, I can see my local tower clearly, with my real eyes, but my data connection is poor at best.

1mbps upload) when my normal speeds exceed 70mbps dl and 12-15mbps upload. I have been on the phone with tech support over 35 times, performing all the troubleshooting steps each time. My plan has been removed as a possibility, I've even upgraded the plan to make sure, my device has been eliminated as a possibility, it effects multiple devices, both iOS and Android, I've even bought a new…

I lost my phone went to Eastwood mall at&t contracted store Niles Ohio sold me a 6ss 499. 00 find out later it’s a charger I didn’t need sold me insurance I didn’t want 100 + one time charge tried to return THE Block nope can’t no box since I didn’t have phone I took phone n block without the box since I was using both immediately.

She insisted she gave me the box n bag nope kept repeating need the box at lease 5. 6 times. She is the manager. Not a corporate store Makes me want to change carriers also said I couldn’t pay for phone upfront had to have it deducted monthly from bank account.

Made no other option or special offers on buying a phone. Lose control lose customers should shut that store down

I am extremely upset with AT&T. I was originally with Sprint/T-Mobile. An AT&T person basically finessed me saying that she could get my monthly payment down to $40 a month with all these "amazing" discounts. She said I'll be paying a big amount for the first 3 months and everything should go down afterwards.

85, basically the same as my old phone service, but then now I'm also trapped with paying off the $700 phone with the phone service. I called the customer service line, and they told me they couldn't help me and told me to go go a physical store.

The physical store then told me they couldn't do anything for me and told me to call customer service or go to the original store that helped me. The store worker also said I wasn't the first person coming in having an issue with AT&T.…

Thrown out of an AT&T store by an unvaccinated (I assume) store manager - I have never posted a complaint online about a company before. My lawyer’s training has made me pretty good a working through systems to reach a satisfactory solution of most problems.

But this one has astounded me. I spent at least an hour on AT&T’s website, online chats, and calling various phone numbers. In got all sorts of conflicting information about how to complain about an AT&T store manager and was mostly sent to dead ends.

The system seemed designed to prevent me from registering a complaint.

Finally, from two sources, I was told definitively—even though it didn’t seem logical—that the only thing I could do was file a written complaint by mail to the office of the president of AT&T. I was very careful to…

I have spoken to 8 ATT reps in 5 hours trying to access my email bobbie2799@att.net, to no avail. I have used my house phone and my cell phone

My cell phone number is. 414-416-3174.

My sim was deactivated by AT&T even after I called telling them the free cell they were sending me was not needed. They sent the cell phone anyway and after I called again informing them my cell was a 4G LTE and I had two others on their list of of capatible cell phones, they still deactivated my sim card. I called using another provider and was sent a new sim card by AT&T for my Motorola Moto G but it is the wrong size. It requires a nano sim card. I have no working phone now (as the mobile service through the other provider: TMobile(Mint) has also gone to no service and this is my only means to communicate.

I cannot call AT&T's customer service because I have no working phone nor do I have access to one.

I need the correct size sim card mailed or…

Calling is stress and nobody has a proper answer poor service still business landline and internet is not working.

I had new service installed on 9/9/21 the acct. Rep. Told me i would receive the NFL and NBA pkg . Which would be free included into my bill.

Also the said i would receive a 3 month Hbo , cinamex, and showtime for free which is promotial. After they installed my dish,i had no cinamex, no showtime no hbo, no nfl and no nba like they told me i would have.

I had to call in and have them to include those items except the NFL!!! NOW THEY ARE TELLING ME ITS NOT INCLUDED? WHAT CAN OF MANIPULATION IS THIS? I M A VERY UNHAPPY CAMPER NOW, I,M very angry and upset but i have a solution , i,m looking at other vendors because i m thinking about changing my cellphone, internet &cable to a company that doesnt LIE to you

I spent a total of 2 1/2 hours trying to resolve my billing problem. I contacted Prepaid Billing and talked to an agent who looked at my account and told me I was due for a refund. He then transferred over to someone who couldn't even access my account correctly.

I asked for a supervisor and she proceeded to lose my call. Then I called someone up at the executive customer service but the number I called only directed me to a another phone number which simply brought me back to a number I had previously called with no results.

Is this phone really worth it?

I have been without internet services for 3 weeks. They can't tell me except maybe an outside main cable problem. It's always it will resolved within 24 hr and yesterday they said 2 hours. I just want to know what is going on and should I switch companies.

Their payment comes directly out of my bank and I fear if they are dishonest, I won't be able to get them to stop charging

I was visiting my parents in Kerrville, TX. I took them to the AT&T store there to try and get their bill streamlined and my Mom switched over to an iPhone and iPad because I think those products would be easier for her.

That being said, I have never experienced such awful, uncaring, incompetent service in my life! They had no clue on what their inventory was and I had to ask them to go look for certain products numerous times. I'm still at a loss for words on the treatment we received there.

Even the manager was worthless of any help. My parents are in their 80's and my Dad is dying so we were trying to get things set up for my Mom. I dare to hope their next bill reflects the changes we made.

Grateful I don't have to use this worthless company.

On Saturday, September 5, 2021, I went to the AT&T store located at 10729 Columbia Pike, Silver Spring, MD 20901 and spoke with the customer service representative, Timothy. I told him that I had gone to the AT&T website to receive the teacher appreciation program which offered qualified teachers a 25% discount off their bill if they added four phone lines to their service.

My family and I have been customers with AT&T for over 15 years. My wife (Jennifer Hall) was in charge of our plan to begin with and I took over the account in 2018. I traded in four iPhone X's that met all of the trade-in requirements in order to receive the $700 discount that the promotion provided if my family turned in their personally owned phones.

88 and that included surcharges and government taxes. I looked at…

I have been on the phone all morning trying to get the EBB benefit applied. This has gone on for weeks now. Well this morning I was on the phone with an agent who was very rude and would not listen to the reason I was calling.

She argued with me and I requested my call be escalated to a supervisor and she refused. I was not helped. I only ended the call pissed. Terrible service.

Rep filed a false claim with insurance and did not explain to me he was saying there was damage on the phone only that he was damaging it out i called in for my phone not working and having 4 different ip addresses for a week no one helped me sent me back and forth with apple and att then i get a rep who does fraud and promiss me the 200 will be taken care of the deductible but

now there is no notes about it and im being biled and after talking to insurnce being explained the reson for my cliam i realized it was fraud

Sales reps at vestavia Alabama location are rude. Attitudes suck at that location. I walked out. Lakeshore location sales reps don’t give a shit whether they help you or not. Typical AT&T service.

I must complain on your use of a gift card for a refund, I have now received 2 cards for a total of $142. I followed the instructions on lower portion of your letter but was told that a could not request a bank transfer or a paper check. I must point out that you have been sweeping my account for almost a decade and you could had deposited my refund on the account where it came from. I believe that your lack of customer service and creative financing reaffirms my decision to terminate business with you.

Thank you,

Frank PS. Very creative to charge me $3 per month for your card.

On Sunday, August 29, my husband and I entered your Meadville store 4:50 PM. It was difficult to tell who was a customer and who was an employee as nobody there appeared in a professional manner. We were approached by a young man who told us we were second in the waiting line.

He took our name and reason for visit. Seven other people came in, waited a half hour or so and left. Initially, there were two “technicians” assisting people. When the one technician finished, at approximately 4:35, she left the building and we saw her drive away.

As she drove away there were seven people waiting for service. At 4:50, the individual who left returned in her car and sat in the parking lot. That left only one person, Jasmine, the manager, to assist customers. What a shame.

Seven people left the store…

Hi , ***Lance Ajo from Loyalty call me at 8/19/21 tell me every issues is solve , my plan is $105 after $50 discount from auto pay and $50 discount from compass finances god way ID # 3758369. And he will call my back after investing for trade in phone $700 ( on 7/5/21 att sale tell me if you transfer today is good promotion for you will get $700 with iphone 7 plus) He tell me to use CM#20210819_150615555 for future follow up.

On Saturday 8/21 at 8:25 AM I receive text message from att 28838270: we will be calling within the next ten minutes to discuss your commitment . but I waiting no one call me On Wednesday I call ATT one guy help me then said I already update your plan and will be active in 72 hour and he tell me provide IMEi number from my old phone.

But nothing change Then yesterday…

AT&T refuses to honor the BBB resolution which they agreed to. BBB Case #27824119

They don't help with anything. Have called them many times about the same spam callers calling me 4-6 times a day for months. They keep saying change your number or to pay more money for them to put you on a list that might stop it.

I think at&t are paying the scammers to do this.

I wasn't able to select a 0/5 rating. AT&T is without a doubt the worst company I have ever dealt with. Their buried lines contracting company was working on burying a neighbors fiber line and cut mine while doing so.

It took AT&T four days to get a technician to run a new fiber line to my house. I was then told the buried line contracting company would bury the exposed fiber line within 3-5 business days. This was ONE MONTH AGO.

I have called in on 5 separate occasions and been told 5 different dates at which the line will be buried. Their customer service center is a joke and escalations mean nothing to them. They will treat you like garbage and lie to you over the phone.

but that amount is less than the amount they provided me over the phone. Go to a different company. Do not do…

I have been online for nearly 2 hours trying to set up an account for the municipality of Horatio, Ar. I have not been able to use phone number, account number, or email. Nothing has happened. We have had cell phones for 7 years.

all I am trying to do is get info on my account so the City Supervisor can get help with cell service. We are completely discouraged. I need access, I am on the account and I pay the bills. Your website has not helped and three of us tried to navigate it.

We have four phones and want to be able to go online and get info. Deborah J Neel Recorder/Treasurer Horatio, Ar 71842 870-832-2511

I bought a new iPhone 12. It quit working that same evening that I bought it. I went to take it back the next day, and they told me I couldn't return it. They also would not cancel the service I just had added on the phone.

I received an email that Att was now offering fiber internet. I called to upgrade and the cost was actually a few dollars LESS per month. The next day, I received a customer service summary that said I made changes to both my internet AND wireless account.

Upon checking the summary, there was a change to one of the wireless lines with no mention of what the change was.

Additionally, another wireless line was charged a $30 one time fee titled “upgrade no commit”. Taxes and fees also increased 375%, going from roughly $20 per month to over $75 per month. 1 of the taxes and fees was listed at $21 per month for “federal universal service fund”.

I called att to discuss what happened and after an hour, they stated that nothing other than the internet was changed and that I shouldn’t worry.…

No service now being told we have limited service but bill still the same..Use to get full service at home now absolute none ..Even text won't go out ..But that bill rolls in every month ..No credit for no service

At&T customer service is the absolute worst company I have ever had to deal with. I years and years of awful representatives who are quick to “transfer “ you to someone who can “help” resolve your issues. If you have any other choice other than to use this company please do yourself a favor and do so.

They are an unqualified, unprofessional, rude, infuriating company to have service with. I am generally very patient and understanding but enough is enough, this company needs to figure it out. I really hope enough of these complaints get these people shut down.

I was told since July 11 that I would get a complimentary cell phone from AT&T.

As of August 18 have not received it after many calls and getting different answers from your reps! I'm disgusted. It's terrible. It's been ridiculous and terrible.

Told that by 8/13 I would get the phone delivered to house because of back order. well, Aug. 13 has passed and haven't received it. Have asked to talk with a Manager multiple times and haven't spoken because either the rep doesn't do it or on hold for a very long time

How long will I have to wait just to get this phone which AT&T wants me to get because of the 4G/5G switch. My nokia is a 4G but was told that for voicemail it's a 3G and that's why I need a new phone.

No phone and no answers!!!!

Is it asking too much to put a tower up in Glen Allen Mo? Not in Marble Hill or Grassy but Glen Allen. Horrible to have a service that is over priced & can not use it at home. Boost your signal for rural areas please

Internet package was upgraded so a technician had to come out but my service was cancelled for the 2nd time without me knowing. Also I work from home and I missed work because my internet was disconnected.

Everytime I turn around these fucking att U-verse cable boxes guess out! It's totally & pure pathetic y'all carry this fuck up service! I call & get one box back working then another fucking box goes out. I been going through this shit to dam long.

I am going to let this sorry ass service go once & for all. ATT y'all will NEVER get my money again for any of y'all services. ATT is Pure TRASH!

Watching TV and it either keeps buffering or goes off and says retry . Your internet and cable TV sucks ! I thought spectrum was bad but your shit suck's . And did I say it suck's and is the worst cable TV/internet !!!

What kind of scam is AT&T running????? I need an immediate response and this billing corrected.

On January 22, 2021 I switched my TV service to AT&T Streaming TV. I also switched my internet and home phone to AT&T. During this process when everything was being hooked up another representative of AT&T by the name of Chris (704-747-3865) came to check on the installation. At that time he inquired if I would be interested in switching over my mobile phones to AT&T. I asked what kind of service and the cost. The service quoted was for two phones. He quoted me the price of $140 per month total. As long as we turned in our old phones we would receive 2 new phones. The 2 new phones were to cost us $300 each. I have spent hours upon hours upon hours on the phone with AT&T representatives from the…

Back in June I ordered the wireless internet box. I was told that 50GB would be enough to stream movies and gaming. Two weeks in and we have reached our limit. I called and complained and was told I should increase my usage plan. I did.

At that time I was at the 14 day buyers forgiveness. Several weeks in we were reaching that usage. I was having to turn our data off so it wouldn’t go over. Now we are two weeks in and have gone over our usage.

I called to cancel based on not getting what was first told to me. And Im told I have to pay for the equipment after I asked if I could send it back. I don’t feel like I should be charged for this box due to being given wrong information the first time.

I would really appreciate it if this could be taken care of. Thanks in advance.

July 27-Aug 10 I have not any services.. unable to make or receive calls. spoke to several technicians.. Instructing me to connect all phones/lines.. to Black box. I did services lasted maybe 30 hours. Again no service

I have been having a problem with service on one of my phones and been over a month with no solutions. I left the company that I was with for 20 years thinking it was a good move but I was wrong!

I wanted my phones back but they said out of the window. This is bull since the service I was suppose to have I am not getting so how is this possible. This was the worst mistake I have done.

They suckered me in and now I am stuck. I wish a had a good lawyer to file a case aganst them.

They cost me 45k cutting my phone off durning a high end call. The was reported to the fcc. The complaint was sent. They would not let me use my checking account. This is not my fault was due to a hearing.

At&t is the sorriest service ever.

I purchase a AT & T phone about a 2 months ago. It has been hacked every since. Its not Activated. I only used it for WiFi at the public library. I always had the Sims card out. I used it also to record video of my car with camera.

I stay at a motel room that my car is being vandalize. So I film it with this phone. I stay at Budget Inn 1700 W. Cervantes Street Pensacola Florida 32501. My main phone is also being hacked. my phone number is (850) 876-0925.

I believe management at this motel is doing it on their WiFi or blue tube. The model number of the AT&T phone is U318AA. IMEI: 864862043466562. SKU: S489C. I stay in room 112. I have a big lawsuit going I believe these people are stealing legal documents off phone I saved.

I see them hacking in Settings. I also can see website on my…