AT&T

I lost a phone. to make an appointment three days later to speak to an agent. My wi fi is down and it will be 8 days before a technician cam come out. Three days to speak to some regarding wireless and 8 days for a technician appointment for internet?? This is ridiculous.

Att has the most subpar customer service of any company I have ever dealt with. Constant pronlems and very little support. I will have service started with a new company before AT&T bothers to call back or come out.

We have fixed wireless internet with ATT. On May 6, 2023 it stopped working. When I inquired, I was told that it was a "tower" problem and it was being worked on. By the end of June, I requested repair on our end.

The repair appointment has been re-scheduled 6 times and 4 no-shows. On one day, a tech actually came, worked on the system for 2 hours and left saying that it should be working by morning; if it was not, we should call him (Justin).

It was not working by morning and the "personal" phone # he gave us goes unanswered and the voice mail not set up. Each time I call to find out they can actually come, the call center staff are sympathetic and say they will contact their supervisor/area manager who will call us. Nothing happens.

If there was an alternative service, I would have long…

I have been dealing with AT&T for months trying to get them to fill a deep hole they dug on my property back in March. The time fiber came in our development. We have several children in our area that this could be a deadly situation. In which you and AT&T will be held responsible. I have reached out to a technician, Harold 7049410396 who left a Service Promise paper with me. lol I have called and called let messages. Nothing has happened. I guess my next plan of action is to bring my attorney into this problem. Now its on you!

Unhappy and disgusted customer, Bette Stephenson

I have had the worst service in the past 5 years and have reached out numerous times that have amounted to over 45 hours of my time. As of late my service was much worse than after the Woolsey fire.

I have reached out several times and given several different excuses as to why my cell service is o poor. my phone is 3 months old!!! I was told my cell service was bad because the Malibu West tower was being worked on for the past 2 years.

I called the technical support and they suggested a cell booster. He gave me an order #56-825000046539516 and that it would be delivered in 3-4 days. That was 10 days ago, so I called to get a tracking number. NO ANSWER!!!

It is so frustrating and if this was the first time I would not be so angry, but it is such poor service and happens all the time! The…

I have 5 business lines with ATT and all of a sudden 1 line stopped working. " After spending 5 hours which is not an exaggeration on the phone with different members of their team, the solution was sorry it's not our problem.

"There is probably a defect in the phone you bought from us due to the manufacturer. There is nothing we can do about it. " I asked if they could just give me another phone of lower value or give me some credits since the phone is literally only 5 months old and in perfect condition and once again was turned down immediately.

Needless to say, I will be moving all my lines out as soon as I can since I purchased all 5 lines of the s22 on the same day. I just can't fathom how its an internal issue affecting the phone and they are not willing to take responsibility…

I was at the AT&T store in Great Falls, Montana this morning wanting help with my frozen iPhone. The young man, Mark, was clueless of what he was doing. I asked him to call the other store for advice, which he did but said they hung up on him and I said for him to call them back, which he didn’t.

I asked if there was a central number he could call for help and he said no. He was holding the buttons on each side of my phone as I had done at home with no luck! I finally told him he wasn’t doing anything differently than I was doing at home and I grabbed my phone from him.

He said AT&T doesn’t handle phones once purchased and only worked on your account plans, which I knew was wrong. I went to the other store on 10th Ave and they told me Mark was new, however there was no one else working…

I am extremely disappointed with AT&T for their unethical practices of charging hidden fees in my monthly bill without any prior notice or warning. On top of that, they didn't even bother sending me any reminders to pay my bills.

This lack of transparency in their billing practices and disregard for customer service is completely unacceptable. I trusted AT&T to provide me with reliable phone and internet services, but instead, I feel cheated and taken advantage of. It's frustrating to think that I have been paying unnecessary charges for who knows how long without even realizing it.

In this day and age, where communication is so easily accessible, it's shocking that AT&T couldn't even send out a simple monthly reminder to pay my bill. It makes me question their level of concern for their…

i'm buy apple watch 7 series in 2021 + insurance for this watch and i'm lost my watch in 2023 and made claim for new watch +125$ for new watch and after 2 days AT&T send me the one AT&T Phone box and inside the phone box i find apple watch all in glue, not one the regular apple box and this watch is fixed before me because im see in the case glue and

sone crack on case and i'm nit sure how long this watch will be work, maybe after 1 months this watch is broken or some electronic issues and i need again do the claim and again pay 125$ deductible and never stop this cyrcle one AT&T im not happy for service on AT&T i'm complaining AT&T is not good service department and they just making money for every people please avoid AT&T (agent ho talk to me ALEX,STAR) (superviser: Chille) im close all…

Store location 16443 W. 159th St Lockport IL at 2:10PM on Wednesday June 21, 2023

Dear AT&T,

I walked into the store because I wanted to upgrade my cellphone and watch, as I walked into the store there was only one employee helping another client.

I immediately knew that it was going to be a wait and since I have experience with retail. Honestly didn't bothered me at all to wait. Reason why Im complaining is the fact that your employee who was a female made eye contact, did not smile or even say " It will be a wait time in a warm tone"

I sat down for almost 45 minutes and she ignored us at all, I wonder if they will make a client wait for 2-3 hrs just to make a payment. she pretty much did not asked why could she do t help me.

I felt terrible and decided to get up, smile and walkout.…

Aloha, My samsung phone that I originally purchased didn't work, Assurian said it's damaged but it wasn't. It was something to do with the battery. Anyways, got sent a new one and paid $250 for a new one, than that phone did the same thing.

Called AT&T and was on the phone with them for over an hour and a half due to not all my keys to get to the correct agent and just kept on doing circles with them. After an hour and a half later, trying to get another phone, I jumped in my car and while still no the phone with Assurian, walked into AT&T location, as we only have one and waited for someone to assist me.

The music was playing so loud in there, I asked the worker if he could turn down the music and he said it's part of somekind of system and couldn't lower the volume, so I asked if he…

My phone bill is ridiculously high and is being disconnected monthly. I am a single mother of 4 paying household bills, college tuition, daycare tuition and AAU basketball fees for 2 children. I call every month to have my bill moved closer to my pay date and that still don't work.

Then when I call to see if I can be assisted with what needs to be paid to restore I'm always told nothing can be done and the money has to be paid before they will reconnect me. I have expressed several times that I am a remote worker and need my phone to be on and active in order to work.

This is the only phone company I know that is never willing to assist their customers.

I had internet DSL with AT&T for 15 years because it was the only option. 00. Anytime I called for billing questions or technical support the service was horrendous. I'd spent 30 limited verifying my information, and often was hung up on.

Finally T-MOBILE offered service and it is just $50 a month at speeds up to 50 MBPS vs 6MBPS with AT&T. I called to cancel service with AT&T on 5/17/23. 08 on 5/24/23. 95 on 6/2/23 thinking it was my last bill.

00 for charges through 5/17/23 through 5/17/23 - the same day I cancelled. Have spent 3+ hours on the phone multiple times and have been hung up on, told I would be called back and nothing. I will never do business with AT&T again.

I called all the numbers on the bill and am told they can't help because I had DSL. Had no issue though taking over…

They have been overcharging for my service and keep telling me that they can not fix the bill. Then, I cancel my service which they never canceled while continuing to bill me $178 for mobile service that I never agreed to and $70 for internet that I never agreed to.

I received a text saying the I upgraded my service which was a total and absolute lie. I was unable to contact anyone after that.

I've been 5 days now without a phone since I lost mine been to 4 stores and they don't do nothing but give me a run around about bull the thing is I'm eligible for a upgrade on one of my lines and can't even get it this is a bunch of bull about ready to say the with them and go elsewhere

This is the worse service on the market. You talk to a representive, who has one thing on their mind is to sell you something. I've been on the phone monthly complaining about my service and phone bill . Now you have signed me up for service i didn't ask for and charging me more.

I complained and Sam said she can't restore my service, it's no longer available. Then she comes back that she can only it will cost more now. I give you no stars

I traded in my iPhone 11 and got notification from att that I got the full 800 trade in. Now att is telling me I get no trade and they can’t find my phone. I have a confirmation email and print out. What a joke. Don’t risk it

MOVED FROM TMOBILE. CALLED AN ATT REP APRIL 2023, PORTED MY NUMBER AND ORDERED A NEW IPHONE 14 PRO WITH THE UNDERSTANDING I COULD TRADE MY IPHONE 13 FOR $1000 BILL CREDIT. I WORK OVERSEAS AND AND RETURNED HOME AFTER 60DAYS TO FIND I HAD NOT RECEIVED THE TRADE IN KIT.

I CALLED AND WAS TOLD THE REP DID NOT INCLUDE THIS WHEN I SET UP THE ACCOUNT AND SINCE I WAITED LONGER THAN 30 DAYS TO COMPLAIN THERE WAS NOTHING THEY WOULD DO. SO BECAUSE THE REP DID NOT DO HER JOB I AM BEING PENALIZED $1000 ... NO CREDIT !

ATT CUSTOMER SERVICE IS HORRENDOUS!!!

For 8 business days I have been trying to get new service for a commercial property. The following reps have not helped get that done. Ian Hinojosa and Paola Carvajal. Paola tried to help a little bit not did not follow thru.

Ian was useless, n o response from him. Despite the emails and several phone calls to their office/cell numbers listed in their emails, they did not take care of me. I cold called the 1-800 number 2 days ago and the At&t rep Maria Preuss took care of getting things set up and was awesome.

Please see emails attach showing the lack of correspondence from Ian and Paola. (and Harold and Peter)

Only way to get in touch with consumer service by phone.

Finally get to talk to human and told repairman will be out today. No show, called again and was told it was an outage. Left hand doesn’t know what the right hand is doing! 2nd lady had no interest in helping.

Just regurgitate the company line. Sad

They Loop you around so that you give up. SUGGESTION TO ATT CUSTOMERS BEING RIPPED OFF; TAKE THEM TO SMALL CLAIMS COURT

I purchased (bought outright) an IPhone 12 mini from a local Official AT&T store. It is now 14 months later. I call 611 and first I was told my AT&T iPhone 12 mini can not be unlocked because I have an installment plan, I asked to speak to a Supervisor.

After I explain to her I purchased the iPhone 12 mini and had it activated in-store with a new phone number and an AT&T prepay service she than tell ms to “go find the person I stole the iPhone from and tell them to off their AT&T bill” yes you read that correctly an AT&T 611 Supervisor told me to go find the person I stole my iPhone from and tell me to pay their bill.

- I don’t have an installment plan and with that being said to me she was basically tell I’m a thief, I feel as tho I’m a victim to at AT&T because all I did wrong was walk…

Enclosure in disrepair. Address: 7909 Dale Ave. Richmond Heights, MO 63117

Over a year ago, AT&T started laying Fiber in my neighborhood. The workers opened the utility box in the easement behind my house, but never closed it back up. It is now severely damaged, often under water and weeds are growing into the wires.

I have talked to several people the last several weeks, including a supervisor, about getting it fixed, and no one will help. I keep being told to call another office and that office sends me somewhere else, and then somewhere else.

I mentioned removing the box myself to the supervisor, because I couldn't get any help, and I was hung up on. Is that my only option? To cut the wires myself? I am seriously rethinking my use of any AT&T product considering the lousy customer service.

I just want AT&T to fix what they broke before someone gets hurt. I…

This company needs workers that can actually help the customers and try to sway them to do something that they want them to do so they can be happy and not the customer. Can’t wait to finish paying for this phone so I can switch over to another company.

I was told by Kevin loyalty dept., " you don't know your bill ma'am and you probably have all your friends on your acct, look at all the numbers you have and you can't tell me that there isn't anyone on that bill that can help you pay your bill.

Also, I was denied the ability to schedule an extension.

ATT Home Tech service through Asurion has been dishonest. I have called up to five times to resolve a refund that Asurion created. 00 for the DVD. THIS WAS THE BEGINNING OF May. Every time I call I have been told that the issue has been resolved and I would get an email.

I haven't received the email. I would like this resolved so that I can cancel this program.

I'm getting charged $75 a month for a trade-in because my in-home expert never submitted a quote for AT&T to send me shipping information to return my phones. I talked to 2 people last week for about 4 hours. They talked to their managers and the trade-in department. They said that they could not do anything for me until my sales rep provided the quote number. I did a chat for 2 hours last Friday and was unable to get anywhere.

I called the in-home expert who set this all up twice and texted him 4 times this week and he will not respond.

Last week I was told that the phones had to be returned within 30 days. I was never told that before and I was never given the information in order to return the phones. I was told to contact the sales person but he will not respond.

I was unable to…

I signed up with AT&T in Target on March 10, 2023. The promotion was a switch offer for $250 bill credit to get a brand new iPhone 14. 00. The AT&T rep's name was Lailee. Lailee put her name and number in my phone that was to be used 'at any time".

Everything seemed to fine as the delivery date for the new phone was supposed to be around 3 days later. On March 14, I received an email stating that the shipping had been delayed to a later date. I waited 5 days, still no phone.

So I decided to text the number given by Lailee, before calling customer service. No response. On the website, I tried to find the order status by searching the order number - no order found. Next day, I texted the so-called help number. Again, no response.

On March 15, I get an email stating that the order had been…

Ive been on hold over 2 hours, hung up on and transferred 3 times. Ive asked to speak with management after being transferred to the buisness technical support department and places on hold without any communication. Representative was snoring. Talking to other employees and could not even answer a simple question as to where we were at in the trouble shooting.

I am still on hold no management had got with me. This is ridicules

I TOOK MY PHONE TO GET FIXED AT PHIXSMART-CLEARWATER ON 2811 GULF TO BAY BLVD CLEARWATER FL 33759. THEY DIDNT FIEX IT......THEY GAVE MY PHONE BACK BUT IN WORSE CONDITION....THEY DIDNT OFFERED IT TO GET IT RIGHT ...PLEASE HELP ME ...I PAID THEM $145...... I AM SEEN A LAWYER IF YOU GUYS CANNOT HELP........

Shut Down the business .

17 taken out of my bank account due to you not recieving a phone back and my trade in. I called and called I chatted on line, I was told I should have taken a picture of the return label.

I didn't even think about taking a picture of it due to due to a daughter diagnosed with stage 4 cancer and a husband who have cirrhosis of the liver. The last thing I was thinking is take a picture of the label.

Both the replacement phone and my trade on phone where in the same box "yes you can put them together" I was pretty much accused of keeping both phones. I am 58 years old the last thing I want are 3 phones.

That being said I stopped my phone with AT&T, stopped any monies coming out of my account. Now I have 2 new phones that are about 3 months old and are unusable. So what do I do with these…

I have been without landline phone service since a week ago last Saturday. I have not had service for at least 10 days! I have a disabled child with epilepsy at home who is bedridden AND I CAN'T GET A HOLD OF HER TO TAKE HER MEDICATIONS because of no line. I HAVE CALLED REPEATEDLY AND KEEP GETTING TOLD THE LINE WOULD BE FIXED AND THEY GIVE ME DATES BUT NOTHING IS DONEin Royal Oak, Michigan. I understand that 13 people in my apartment complex/neighborhood are without phone service.

Enough is enough. I understand it is a sliced or broken cable problem. FIX IT NOW OR BE SUED IF SOMETHING TERRIBLE HAPPENS TO MY KID BECAUSE SHE HAD A SEIZURE. WE DID NOT EXPECT OUR PHONE TO BE OUT THIS LONG!

My ATT Universe bill has become so terribly expensive, it's hard for me to keep up with it. 24 each month. I call ATT and speak to an agent each month and ask for some assistance with this bil. Some months, the agent is able to reduce by only $10 and some months the agent is able to reduce my bill by more, which help out a lot.

I don't know what else I can do. I used to quality for promotional offers, which extended a year, but I may be out of promotions. 00 per month. This is outrageous !!!! This Sunday, May 21, have started a case with ATT which is. M75679365.

I don't know what will be the outcome of this case. I don't know what else to do !!!

My mother's phone line has be out for sometime. Her number is 361 575-0105 and her name is Evelyn Kalischko. I am a schizophrenic man that is her son. My sisiter lives with my mother and she is schizophrenic too.

I think At&t is taking advantage of her service and she has two children with mental conditions.

I did an upgrade to one line. It would not let me do it myself online so I had to call ATT directly. I traded in a fully paid off Iphone 11 Pro Max for a new Iphone 14 Pro Max.

I received the phone no problem. I didn't receive a trade in kit. I had to call back on 02/27 to get a return label. I sent the old phone back on 02/28. In March, I didn't receive the trade in credits.

Called ATT and they said they did receive the phone but they were still looking at it to call back. Just got the cell phone bill and it is still wrong. Been on the phone with ATT and they said the reason the promotional credit was not applied because the genius that took my order did not create a trade in order and because it is past 30 days, they cannot adjust it.

So now because of a negligent employee at ATT, I…

Added two iphones to my AT&T and had to pay the taxes. This was on 5/13/2023. I was called today because the girl was 10 dollars short and if I do not come in today before 6 pm she will have to call the police.

First this is not my mistake and second it is Mother's Day and I have never in my life heard of anything so ridiculous. I will not deal with this company any more and I will tell anyone that will listen what a horrible policy and company this is.

To Whom It May Concern:

On 5/10/2023 I visited the AT&T Store Bloomington Whitehall Crossing. My objective was to upgrade the I-phone on my account. I was immediately greeted by a Customer Service representative who appeared to be very accommodating. He correctly requested my identification to prevent fraud protection, however, I had forgotten my identification at home. He politely apologized but I understood. Being a victim of fraud, I was pleased that he held firm to the policy. I returned to the store 30 minutes later with ID.

I had informed him that I wanted to upgrade on my account, and I wanted to learn of all options that would maintain my bill at the same price. I had informed him that two of the 3 lines on the account were for iphone 8 and one for an iphone 11. I did not…

I Call AT&T to see what I could do

about almost $4000 cell phone bill I have four phone devices one watch trying to see about me continue to use the same phone and going back on my payment arrangement to pay off devices . They kept Given me the runaround they said they wouldn’t be able to help me the only person that can help me is Collections I asked them to Go ahead and transfer me to collections they had me on hold for 40 minutes someone else picked up the phone It still wasn’t collection-if it was not collections I have been talking to them for about 20 minutes before I discovered they still wasn’t collection so I asked that person the second person can they transfer me to collections They put me back on hold and some woman got on the phone yelling talking about my Internet bill so I…

Ok I order. some how it was put on lost and stolen list. Now these was March 2 it was delivered. I have been in contact with them at least 6 times I ask for a new phone but was told your past of getting refund .

I said that’s you guys fault I been calling you for 2 months All I one is to exchange phones. I have exhausted myself from hearing oh it should work now. Well I’m here to tell it doesn’t. Either give me a refund on r new phone.

The phone I’m having trouble with number 817 583 9107. I can’t believe company big as you people can’t send damm new phone out crazy

Ive been with Att for a long time, just so you know. the same thing happened today in the Layton Utah store I went in to check on a new phone or get a case and they acted like they could care whether I was even there or not, I was working around Mountain Bell, doing installations back when it was Mountain Bell, and

the attitude back then was a whole lot better than it is now. I'm thinking about switching carriers

I was told when I got a samsung galaxy watch my bill would only go up to 274 dollars I receive a text saying next month's bill will be 526 dollars and every bill after is 435 dollars a month 2nd time I have had a problem with at&t store and at&t company not on same page basically lied to.

terrible customer service. fees very expensive. service extremely poor

We are not getting all of our TV channels and particularly the ones we watch. We called on Sunday and told that there is an outage and they are working on it. We called again today and told they are still working on it.

Extremely frustrating to even get into AT&T. We were given no timeline as to when it would be fixed.

Hi I'm here in San Antonio and I went to fiesta and there was a guy Friday doing AT&t out there on Travis Park I asked her about the cable and everything and he set me up but then he didn't take no money he said I'll get back with you because the internet is so slow and I need to fix it and today is Tuesday and I'm still waiting I'm not going to hear from him every time I get around AT&t they're giving me the runaround out of the stores too can somebody call me

62 which we were charged twice for on Thursday 4/20/23. The phones were supposed to be delivered on 4/21/23. We got only one phone iphone 13 on 4/21/23. We called reported that both of the Iphone 14 plus phones were not in the package.

We were told by at&t rep. that we had to file a lost and stolen and transit. 00. That because of the cost of the phones a replacement could not be sent and the we had to start process completely over.

Because it was so late on 4/21/23 the verification department was closed and we needed to call back to complete a new order. on 4/22/23 called back spoke with Janessa made sure that the claim was filed and started a new order.

That process went from 8: 30-12:30pm due to verification issues.

Finally got the order completed paid another $125. Then around 7pm…

They are constantly making mistakes on my wireless and sent me to collections for Directv wireless equipment that I returned and submitted my receipt. Thought everything was cleared so got rid of the receipt and a year later i was in collections again for the same thing and no longer have the receipt. I spent 2 hrs on the phone getting transferred from person to person an eventually hung up on and back to the same cycle. I had to speak to collections and everywhere i was with a collection agent, they would tell me they needed the receipt otherwise they couldn't help. I asked them to look for the equipment, they have the equipment ID #s and said they could not.

For my wireless, we did the smartphone trade in promo and then after 4 months said we didn't qualify, but couldn't figure out why.…

I was on the phone for over four hours on a basic customer service billing question. I was transferred to over 10 representatives and different departments. I have gotten hung up on numerous of times I have been transferred in midsentence.

This is the worst customer service experience I have ever received in my life on top of me being a wireless customer for 10 years.!

My 70 year old wife visited your store in Decatur Illinois this morning. She thought she needed paper work but didn’t. When leaving told the manager that we were going to have to change providers due to no service in the last 4 days - and serious health conditions at home.

He called her an asshole and slammed the door…….. so much for customer service. We intend to share this experience with anyone and everyone who will listen!!!!!!!!!

Not too long ago I once again had trouble accessing my att email account. I could not resolve the issue myself, so I went to a local computer repair store and paid for assistance. We reset my account together and reset my password. All was well for a while. Firstly, I don't believe an email service should ever be complicated enough to require professional tech help. It took an hour to get through the process.

Secondly, I am now unable to access my account again. The user id and password I set up with the Computer Tech did not work. When I called consumer services, I was informed there was no backup email to work with and no phone number on file, both of which were set when I worked with the Computer Tech. I am greatly confused by this.

Thirdly, I am now in a totally asinine business…