AT&T

Very tried of my internet and home phone service, this has been a ongoing problem. I am tried of calling and waiting for tech to come out. I have been doing home class's, and my internet and home phone. Can you all JUST FIX IT or DO I HAVE TO MOVE TO ANOTHER COMPANY !!! Very Upset !!!

Att&t sent me a bill for an acount I never opened that is 15 years old. They told me it was open in 2009 and closed in 2011. why are they trying to bill me for this and I haven't had a phone with at&t since 2003.

They just keep giving me the run around. Nobody can help me. I've talked to five people and no resilution.

Your customer service is Absolutely Terrible. They’re very unprofessional. Anyone I speak to. I sent back a phone I got for my daughter cuz she broke hers. When I got the phone I didn’t need it anymore so I sent the phone back ( never used it ).

My service keeps getting shut off cuz they won’t credit me for the phone which was received on March 3,2023. Everytime I call all they want is payment. When I explain the situation they instantly get nasty and don’t want to help me with this credit until payment is made.

When I asked to speak with a supervisor they say they’ll transfer me but they hang up on me Everytime. I don’t know what kind of business you’re running here. I’ve been with you 12 plus years and ready to go else where.

If this is not resolved Now !! I’m also reporting you to…

A whole joke. They only work with you under their terms. No sympathy or understanding at all. And I’ve been with them for years!!!!

Hello, I decided, after 20 plus years with Sprint/T-Mobile to try AT&T, given a new location opened up from my home. I was able to swap out my phone for the new S22Ultra in July 2022. I am a faithful customer and believe in great customer service.

Easter Sunday, my phone would not make calls, receive calls, sent/receive text messages, however, I was able to use social medial and log into my bank accounts. 1. I called customer service, was told my sim card was bad and I would need wireless network to connect and have an esim card issued.

I was outside of my home and was scheduled for two appointments, two different locations and both locations were close. 2. I called back once home, on EASTER SUNDAY and spoke with Pamela, was her name. After about 1 hour or more on the phone, I was told,…

I Nasir Lee has been with at&t close to twenty years, I never had a problems with your company. Very satisfied, you always acknowledge and appreciated me being along time member which I appreciated. So many people I know switch companies over the years that started out with at&t I never switched or thought about It because you were always a great company as far as I was concerned you were always fair with me and my family.

I always paid my bill on time no problems at all. Now I am very unhappy with your company because I was lied to and treated very unfairly. This happened because I trusted at&t I never expected you all to lie to Me and My Mom and now I can not afford to pay my bill.

We don't want charity we only want To be treated with respect so that we can afford to pay the bill like we…

We go to Arizona every year and rent a home there. Over the past 17-18 years the owner supplied TV, Telephone and internet. She told us she would not supply the services this Nov 2022. She was still named as the person with DirTv.

She phoned in Oct 2022 and said that all she wanted was Internet and phone. (Century Link) We found out that the TV was installed by mistake (on DirTv side). We called numerous times and was told that they were told by Margaret Court to install the TV.

Each time they said she did and the mistake was on our end. After a few more times I asked to speak to a supervisor and was then disconnected. We tried again and finally got one who said that we would have to cancel the account. But would still…

I booked an appointment to have assistance to switch my iPhone 13 to iPhone 14. I showed up 10 mins early to the store and they said I needed to trade in my phone AT&T wouldn’t accept now bc I purchased my new phone though AT&T.

Then they said they couldn’t transfer my phone bc of “unstable WiFi network” But don’t worry come back if any questions. I went home tried myself to get an error message an hour later saying my sim cannot be transferred and to call AT&T assistance.

This is the most awful experience I have had with a phone company. Why does no one care anymore?

I had property damage when ATT went into my yard without notifying me. I put in a claim in March and was told I would get a credit reimbursement on my next statement. When that didn’t happen I was informed that none of the four different representatives I had spoken to had lied to me about turning in a claim for me.

I spent yesterday on the phone again being transferred and disconnected while being placed on hold but I finally got a risk management claim number and was told to call back today for an update. I spent two hours on the phone today and they said I would be transferred to the risk management help desk for a status update but Wes once again disconnected while on hold.

ATT has the worst customer service I have ever experienced and I am believing the company wants me to get so…

In November of 2022 I upgraded my iphone from a 12 to the 14. ATT sent me the shipping box. I went to USPS, followed all of ATT instructions, dropped off the box. but after 4 months of not hearing anything I threw it away.

59 for not returning the iphone that I dropped off at the USPS. Again, 4 months later I did not have my receipt. The post office cannot look up the package by my name and ATT does not keep records of labels shipped to individuals, but they expect a customer to hold onto a receipt for 6 months.

Shame on ATT, thank you for making it easy to start researching my next carrier as I do my phone, internet, and cable with you.

Have been without internet for 4 days and AT&Thave shown nourgency whatsoever in getting the problem fixed. I SM DISGUSTED

If there was a minus 5 AT&T is still earning that award as of this moment! We are a small Florist business that relies on our phones to deliver daily business from our customers. When they don't work our overhead continues with any income!

We had a conversion done from Spectrum which gave us good service for years at a higher cost. AT&T wooded us with a lower cost and better-expanded service well that was just a lie. They were working for a short time until we asked them to turn off Call forwarding now none of our 4 lines work.

False advertisement. Several managers provided misleading information regarding plan fee and once I’m locked in, plan increased and no longer the price being offered during the holiday season. When asked by different management/representative to explain the reason for increase, I am being told different reasons.

Awful service. Have repeatedly called about static on the line or no phone service at all. Call waiting time is usually over an hour. Website does not work. 93 years old and rely on my home phone and most of the time it does not work. Awful support and service.

If there was a zero, I would have picked it. 00 in January. 00 increase in March. 00 in 2 months. I will be looking into canceling my service with you and switching Xfinity. This is absolutely ridiculous.

A tornado came through Griffin, GA in January 2023. There was much damage to power and communications lines. I have made calls for repairs to phone, but to date, there is still much noise in the phone lines. It is becoming irritating.

I have been an AT&T customer for many years, If the problem is not resolved soon. I am seriously thinking about going to another company for my landline service.

Internet is constantly going down. Each time it does we have to use our mobile phones to call att and use data because no internet . We are paying for no service. Have had att come out and it works for a day then down.

Down all morning again and no service until Monday, 3 days away. Our mobile account is separate from our U-verse acct. But we may go over our data because of no internet. Would like a credit for no service and no charge if we go over data limit.

Associate did not disconnect service when requested; nor did he take notes, on march 3, 2023, what I called mar30 I was informed that the service had not been disconnected and they would do it. I spoke with a supervisor who said she didn’t believe what I was saying and couldn’t help; me and that I had a balance to pay.$157. I am definitely disappointed I have had there service at least 7 years.

My ATT&T Yahoo Email has frozen almost every night and now at all hours during the day. I am losing business because of this and am extremely unhappy about your supposed follow throughs.. You make it impossible to talk to something other than a damn machine that has no clue.

Please get your act together and fix this. I am NOT the only one with this problem.

I have been trying for the last month to get my elderly neighbor a landline installed in her home Kathy Davis 1107 E. Sherman st. Marion Indiana 46952.! Constantly getting transferred to different department! 2 weeks ago after talking to 4 different CSRs a lady who finally spoke English said she made the request and within 24-48hrs would make contact to schedule installation. Never happened!

Called again today they had no record of the order even being done! Today was on my phone with 7 different CSRs! Ridiculous! Kept transferring me and finally got a lady from Michigan. Transfer me again to do credit check and the order.

This lady kept saying she had to get permission from her supervisor to do it. Came back with same story,but she said she was going to get the order it expidited…

I recently upgraded 2 phones eligible for your trade in program. I was informed by the specialist that I could drop my iphone 8's in at any store. I upgraded to the Iphone 14 and stopped in at the Mentor, Ohio store to drop them off.

I was the only customer in the store and was told by both manager Tyler Kline and sales consultant Kevin Corrao they would not take possession of the phones due to liability issues. At no time did either of representatives move from their kiosk position to greet myself to explain any of the policies and were extremely rude with their lack of response.

Both representatives continued to play game son their phones the entire time I was in the store. This is a lack of transparency on the part of ATT and potentially an engagement in a bait and switch program to…

I bought a new iPhone 14 pro online when it was first released. it arrived to me late September and when it came in I had already bought one from Apple. I took it in its sealed shipping wrap unopened to AT&T store to return, which they declined to accept stating returns can only be done online.

I chatted online with a rep and they opened a return case September 30th and provided me with a return label. I returned the device unopened and tracking shows it was delivered October 8th. I have been getting billed monthly for the device that was returned unopened.

I chatted online with AT&T about this multiple times and they give me a different excuse everytime such as I was outside of the return window. if I was outside the return window, why did you accept the return? why was the device not…

We went today A&t store 1054 Harter parkway we got bad experience the employee name Jose don’t know how to speak with customer he got too much attitude

The whole process of getting a cell phone from this company has been stressful. It literally took 6 days to get the service started. They cancelled my order 3 times. I’ve gone to multiple stores where the staff was unhelpful and extremely rude.

No one has the ability to properly explain why anything is happening and one even mistakenly cancelled my order and told the rep on the other end it was because we no longer wanted the service. I asked him multiple times “why are you canceling, why did you do that “ he couldn’t explain to me what he did.

Then he says we gotta start over. This was day 6 of going through this.

Finally we are here to get the phone after we were told it was processed and ready to go doing a analyst check. This was by far the most aggravating experience imaginable.…

ATT Account Number: 250188932

TO: ATT Executives / Headquarters

RE: ATT Internet Issue

I am writing you because I exhausted all my options for dealing with ATT technical support. On Tuesday, March 21, 2023, at about 6:30 pm, my vacation home internet went offline. Vital security equipment that helps us monitor the home while we are not there was disconnected. I called technical support, and I was told they could not contact the modem and required someone on-site for a manual reset. On Wednesday, March 22, 2023, my wife left her work, drove 1 hour to our vacation home, and tried a manual reset with ATT technical support on the line. The agent determined the issue was outside and scheduled a technician for Thursday, March 23, 2023, between 8 am to 12 noon. I requested a day off from my…

Residential work was conducted in our HOA and left in poor condition after the work was completed. The neighborhood is: Briarwood HOA in Midland Texas 79707

Greetings. My name in Lillian Lewis (under the account name Melinda Lewis, who is my mother), and I am a SSG in the US Army. I have been on orders and stationed in Europe since 13MAR23. It is now 22MAR23.

After various attempts to login to AT&T from the installation computers, and several times being told I had to wait 24 hours to try again, I finally got a hold of a representative who put in a request to unlock my phone. My phone is not yet paid off but I fit the requirements for the Service Member Civil Relief act, which Hanz, (the representative who put in the ticket) confirmed.

I also requested that after my phone was unlocked I would like to put my number on hold to get it back in 9 months. This was on 17MAR23. I had previously sent an email to the military team email with a copy of…

Poor customer service. I scheduled an installation appointment four times and the technician never showed up! I'm so frustrated. Never had any issues with ATT before. I'm a long time customer. More than 10 years. This is absolutely ridiculous!

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution.

I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law.

They are simply thieves who should be behind bars like any other criminal.

I was told $800 credit towards new purchase iPhone 14 then when I returned to get credit for my old iPhone they said the girl was new and was wrong because small crack in screen. I clarified at purchase that my phone had been cracked and the lady said that wasn’t bad.

Now I’m only getting credit of $350 and they do not want to honor what I was told even though I had witnesses. We purchased two phones yesterday and were still told no.

Someone fraudulently added a 3rd line to our account. It was not authorized. We paid by direct debit and it was paid 3 months before we discovered it. I have spent hours on the phone explaining it to many different levels of employees.

We have driven a total of 160 miles to corporate offices that did no good. 00 and they are not cooperating in returning our money. I got so upset when I drove 80 miles to change my pass code and again to verify my identity.

Then they couldn't figure it out even after all that. My blood pressure is high and I'm looking to hire Beth Dutton. The corporation commission is my next step. Needless to say we are not with att anymore and will never be.

We were with them close 30 yrs and that means Nothing to them.

I asked them NOT to keep my credit card on file after paying a bill for someone else and they did not take it off. The individual used it again. I told them several times.

I live in Portland OR and during the Christmas of 2022 i connected with a couple of sales agents from AT&T at Fred Meyers doing a special promotion for Christmas and i been a AT&T customer for a longtime now. So i decide to upgrade my Iphone11 to a iPhone 14 pro.

Everything went well, and i purchase it and just waiting for it to be delivery. Well the delivery was late and then i was doing a trade-in but need to wait for a label from AT&T warehouse to sent it back to complete my deal.

The agent put in his paperwork for a trade-in and the label they send to me was suppose to go in for a trade-in. But they lost my phone, and claim that its not there. Follow up with the post office and confirm it was send out Nov/03/2022 connected with a few different reps but no result.

Then March/15/2023…

After being forced to switch to fiberoptic internet and a 5G phone, anytime the electricity is out now (recently twice due to high winds knocking down power lines) my iphone does not work in my own home!!!!!!!!!! I can use it driving down the street or in public, but NOT IN MY OWN HOME!

This is a huge overlook on AT&T's part, what if one of the many candles I had to light last night during a now 35 hour power outage started a fire I couldn't contain??? I'd have to walk or drive somewhere that I could get a fucking 5G signal to get help! It's ridiculous!

Per PG&E's notice my power which has been out since 1pm yesterday won't be on until 11pm tonight. It would seem that since California is forcing people to be more dependent on electricity, (from getting rid of gas appliances, to promoting…

Purchased new phone and mailed back trade in. They can’t find my trade and it’s been four months and i don’t have a tracking no to prove i sent it back. i called them to mail me return label and i put it on box and mailed it back .

They wait for 4 mo to tell me they don’t have it and can’t find it. This is terrible practice for at&t. 00 for this phone . i mailed back an 11 that had nothing wrong with it . i’m sorry i’ve ever done business with these people now for past 10 yrs.

Basic customer service is fine but insurance and claim department is a scam and unwilling to help. Unprofessional and unwilling to help I am looking into other providers Lack of packing materials for phone claim. Misrepresentation in claim and lack of contact about issues led me to be out 1200$ without warning There was no damage to phone when sent in Claims there is but is unwilling to send pictures or documentation Will not adjust to insurance even through both phones are insured and

no help or concerns offered

Went in to company store as instructed by online customer service for verification of who I am. I get there answer some questions and get approved for service as the gentleman at store is getting everything set up I was approved for zero down but then they said I needed to answer questions again the salesman explained to them I did verification and

was told I was approved and to proceed but after speaking to someone again they rejected me service the salesman asked how is that because he was already approved by them. She told him she doesnt know and not to proceed.

How do you approve someone then someone else changes it

2022. Having billing issues that have not been resolved. Been on phone for one hour waiting for a supervisor. Billed twice March 2023. Have not received credit for returning my Android phone. I am ready to give my cell phone back and get a new carrier.

Needs to be resolved now.

I discontinued service for AT&T Fiber Internet service effective in September 2023. " This notice was dated Oct 10, 2022. com to submit a refund request. " I did both and was instructed to call another number 866-299-6824. I was told that the visa gift card was sent on November 7, 2022. It was never received.

On January 6, 2023, I filed a claim with "Carol in Chicago" for a replacement card. The case reference number is 2301060807. ) wh confirmed that a refund was sent to my…

Leonardo M At the ATT store at 2420 mission at San Francisco was very incompetent to the point of maliciousness. He told me I had to surrender my trade in phone immediately because it was “already in his stock” but failed to make sure to transfer my SIM info to my brand new (AND EXPENSIVE) phone! I went all the way home without my phone navigation thinking I just needed a code in my laptop email and found out I had no way of activating my old number on my new phone!!

I AM A DISSABLE VETERAN SOMEBODY TOOK MY IDENTITY AND USED IT ON ATT I DONT KNOW HOW THEY GAVE ME THIS BILL PLEASE HELP

Very poor customer services,from last 24 hrs internet is completely down,their customer support number behave like fraud like with chat bot & when try to lodge the complaint on portal no option left except issue reported & will be fixed in 24 hrs,not sure by when this 24 hrs will be counted l.

My office work completely impacted that causes business loss for my customer

I was in Costco in Inglewood, CA back in August of 2022 and was approached by an Intergrated Solutions Condsultant named Lepkin Davis who works for AT&T and was offering a wifi promotion for $60 for being a Costco member. I signed up and started my account starting the next month and it has been nothing but a DISASTER!

99 late fee along with my bill amount changing every month. It has never been $60 like I was promised. I was told by Mr. Davis that beause I am a Costco member, my bill will remain $60 for life!

I have yet to see that! So, I gave Mr. Davis a call in February 2023, regarding the miscommunication with AT&T, and he told me he never met me and he has never been to Costco in Inglewood! Which is flat out lye!

Now, my wifi ins't working at all! Every time I call to inquire about…

I’ve been with ATT for about 9 years now, with my kids. More than ever I rely on internet to work remotely, with what I make a living. Trying to be more cost-effective and stick with ATT I witched to FiberOptic recently, in part because it’s been sold to me as a more reliable internet service and speed. For the last two weeks now, however, I have struggled big, to do my work, with anxiety because I don’t know when the OpticFiber box will be off, red-flashing, and having to go to a bookstore to get online for my meetings. The last meeting g I had to leave the bookstore because it was too noisy.

When a technician finally made here, I had to literally help him to get to the post, because he wanted to leave and make another appointment, apparently because he could not reach the connecting box…

Just had a horrible experience with the AT&T agent him calling me a liar and talking over me constantly

This man work at 526 Amsterdam New York. I went to the store to get a a plan and I was asking him questions about the plan and he was very disrespectful . Such an image for the company. After I asked him what you said , he replied you heard what I said.

He needs to get fired

We purchased an IPAD at your store in Lake Jackson Texas on 3/3. I went in today because it wouldn’t let me use the password. Both the salesman (Kahleab) and the store manager, Ashley said they can’t help and referred me to Best Buy or a private store.

She said it will cost between $30 and $60 This is completely unacceptable! Plus a restocking fee. While I realize you are a giant corporation, ratings matter, and a flippant manager doesn’t help! My husband bought me a new phone and all the accessories in December, and I now regret it.

We use you for our WI-FI also. All in all we’re up to over $300 per month. I’m currently at Best Buy to have it factory wiped. Poor service, poor attitude, horrible customer service. I look forward to your response and a refund of at least part of this poor…

In late December I changed my phone service to AT&T and was promised two $200 debit cards. The cards were stolen before reaching me and were used in DOWNEY CA. I want two new cards issued to me as promised or applied to my account.

M yacount number is 337205252813

I spoke with a at&t agent over the phone to set up service for 2 wireless phone service. I told her I have 2 phone lines and 2 watches. 1 line I'll do a trade in offer and the other line I have a phone with a balance I want to transfer over.

She responded with no problem. Let me get this started for you. 1 week later am setting up the phone but it's locked now because AT&T never transferred over the balance after being on the phone all day. I learn AT&T does not do balance transfers and I must of misunderstood.

NO I asked the multiple times if she is transferring over my balance and she assured me that she was. Now I have a phone locked no service and a $916 Balance from another carrier. And nobody has a resolution for me.

They want to offer a phone and only $10 a month. Am sorry but no…

Can I give negative stars? If I could I would. I’ve been a sucker to the unscrupulous practices for over 20 years. They certainly don’t value their long time customers. They have told me “this new contact is better & if your not happy you can just switch back”. A lie.

I had a grandfathered plan & they told me that lie & also said you won’t lose anything from what you had & it will be cheaper. When I realized that was all a lie & asked to switch back to my old plan, now they say “there’s no way to do it it’s been discontinued & there’s literally no way to re do it”. Really?

Scum bag bait n switch practices. My latest complaint is about setting up an additional line. I told them I want the absolute cheapest phone. 00 a month for the line fees. I asked if there is any hidden charges & they…